Horizon Herbs carriers a number of unusual plants and seeds. For those of us in the herbal healing business they are a great resource. Often they have plants that are not listed on their website and if you ask them they sometimes have them.
I first ordered dried herbs (which were wonderfully, carefully packed and very fresh), then some seeds which contained very good package information like where and when to plant them for best germination and finally I got plants. They were in the best soil I've ever received from any company (and I've bought thousands of plants, really!).
To address the customer service issue that many people seem to have... all I can say is that their products are worth the wait if there is one! My orders have been received within a reasonable time for these types of products (live plants, etc.) and customer service has always been very helpful with quick response as needed.
On May 10, 2015, JoshuaRobinette Robinson Creek, KY wrote:
I orders 6 comfrey crown cuttings from Horizon Herbs a few weeks ago. They were shipped on the date that I requested and only took a few days to arrive. Not only did I get real generous cuttings they also included 3 smaller ones so I ended up with 9 total plants. Their customer service was quick to respond to my emails and really detailed with the answers to my questions. They also sent a free catalog with my order. They get 5 stars in my book and i will definitely be ordering from their web site again in the future.
I placed my 1st order on March 5th for various seeds.And I must say that I hate waiting to get my order.It currently hasn't shipped out and it is now the 18th.I am sooo anxious that I have seriously considered contacting the company several times but I did not want to slow the process further!! I have faith that these seeds will be the best of the best and if it comes down to them not being what I have been expecting, I will be changing this review in the future.Seems like a good yet frustrating test of my patience :-/.
On Mar 18, 2015, Horizon Herbs, LLC responded with:
please e-mail me with your name and order number and I'll check your order status and if it hasn't shipped, will ship the seeds to you myself, with pleasure. My e-mail is herbseed (at) horizonherbs.com. richo"
Posted on March 12, 2015, updated March 14, 2015
This review is aimed solely at their customer service, not the quality of their products, which I believe are good. I mainly want to comment on their extremely slow service, especially during the busy season when they cannot seem to staff up to meet the demand. If you are in a hurry for an item, you must order well ahead of the busy season or else find a more responsive company. I ordered 2 packets of seeds on March 1. (Just as a contrast, I ordered 2 packets of seeds from another company on March 2 and received them by March 6.) When March 11 arrived and I still had nothing from Horizon, I called to find out the status of my order. I was informed that this was their busy season and there was a 16 day lag between receiving an order and filling it. They said it would be another week before they would get to my order. However, they told me if I would pay them another $10 (more than my seeds cost), they would mail them out promptly. I laughed and cancelled the order! I turned around and ordered the exact same item from another company who promptly informed me that all seed orders are filled with 1-2 days of order receipt and I would have the seeds the same week. Quite a contrast, as it is their busy season too. So if you are in no rush for an item and are willing to wait for an extended period, Horizon is probably fine, but if you need something soon, you will have to pay $10 over and above your order cost to get the same fast service you will get from other vendors for free. And when you call to find out why your order has not arrived, you will probably get the same unsympathetic response I got--\"Sorry but we are busy. Just pay us $10 more and you can have your item mailed right out.\"
On March 14th, 2015, Joylucile changed the rating from negative to positive and added the following:
I appreciate the quick feedback and definitely want to be fair. I realize they carry lots of unusual items and have a high demand for their products. Plus it sounds like there was a mistaken application of the rules. I have already received my refund and do not wish to renew the order.On Mar 14, 2015, Horizon Herbs, LLC responded with:
This review is clearly written and useful. I have contacted customer service to repeat once again our policy, which apparently was not followed. New orders with requests for immediate shipment garner a $10.00 rush charge. If a customer calls for order status and the item has not yet shipped, it is our policy to provide fast turnaround gratis. I have d-mailed joylucile to get in touch with me (richo) personally so I can be sure her items are shipped without further delay. I have requested that she change this negative rating and expect that she will. Isn\'t there enough negativity in life and in the world without us gardeners shooting negativity at eachother? On another note, I had the pleasure of actually talking to DAVE who started this garden watchdog website. Turns out he is no longer involves with this website, hasn\'t been for a decade, and is sorry he ever unleashed this watchdog in the garden. I\'m sorry, too. Richo
On Mar 14, 2015 10:09 AM, Horizon Herbs, LLC added:
Good communication from a reasonable person. I appreciate the change of heart and enjoin "Joylucile" to contact me at some future time to take advantage of our diverse offerings, the result of 30 years of collecting, growing, disseminating, and loving. Richo
On Jul 21, 2014, elmundodelcacti Tainan Taiwan wrote:
Posted on July 11, 2014, updated July 21, 2014
Posted on July 9, 2014, updated July 11, 2014
Posted on July 5, 2014, updated July 9, 2014
Posted on July 3, 2014, updated July 5, 2014
I believe it is useful for foreign purchasers if there are information available as to how the transaction proceeds when purchasing from Horizon Herbs, so here I record what happens between me and Horizon Herbs during the transaction.
Before writing the history of communications with Horizon Herbs, it might be good idea to note it is July now, spring, the busy season, is already over.
Before making orders, I wrote a mail asking about history of trade to Taiwan to know about any potential risks it might involve. I got a response from Horizon Herbs in 2-3 days.
So I ordered some seeds on 6/30 to be shipped to Taiwan.
And I got a message saying "Thank you for your order" when completed the order online. In the ordering info, it says "pending" in the status column.
The next day the payment status become "completed" from "pending". But I did not received any message from Horizon Herbs, so I do not know what did it mean. The Carrier and Tracking ID columns are still in blank.
In my understanding, Horizon Herbs is not aware of current status of transactions since each contracted gardener ships products and Horizon Herbs functions mere a "transaction center" to connect customers and gardeners, but this understanding might be wrong.
Anyway, I am not sure if the seeds have already been shipped or not.
Today, 2 days after the initial order, I sent a mail asking if the shipment is via Air Mail or via Sea Mail. I believe this kind of trading normally use Air Mail, but I could not find any explanation about it in Horizon Herbs web site, and also, I was informed in the first mail from Horizon Herbs that the shipment might be take up to 6 weeks to be received, so I became a little bit worried about how they were going to send me the seeds.
I hope everything goes well. (keep updating later)
On July 5th, 2014, elmundodelcacti added the following:
Hi Horizon Herbs, thank you for your explanation. Everything is clear now.
Since the last mail asking for shipping method, in the very next day, I got a response from Horizon Herbs, saying "We only ship international orders via AIR mail. You will receive an email confirmation with tracking number when it leaves.
The same day, or 5 business days from the initial order, I got a link to tracking information of USPostalService "stamps.com". I believe this 5 working days processing period is quite reasonable for an order to be processed, even this perception would be different per purchaser.
Once we get a link to tracking info (Scan History), detailed tracking information for each scanning point of package shipping slip becomes available.
Oh I forgot to mention that Horizon Herbs chose to ship my seeds via "First Class International (R)" of USPS. Per USPS.com, "First-Class Mail Internationalģ is our most affordable international service for letters, postcards, and large envelopes". Wow, Horizon Herbs chose the best air mail service available for my seeds!
When I received this Scan History, initially it only said "Shipped via: USPS Reserved" and the "scan history" in blank. That means Horizon Herbs has given the USPS the shipping info, and seeds are yet to be received by USPS.
4 hours after the "Reserved" status notification, "ORIGIN ACCEPTANCE" status was added to the scan history. OK, now I know seeds have been handed over to the USPS.
There is one important issue better to know. The Carrier and Tracking# columns in the Horizon Herbs' ordering info (purchase receipt) page remains in blank even after the seeds have handed over the USPS 2 days ago. So if you want to track the shipment of your seeds, then it is recommended to check the USPS link rather than Horizon Herbs' ordering info.
(keep updating)On July 9th, 2014, elmundodelcacti added the following:
I received seeds from Horizon Herbs today, July 9, 2014. Scan history was as follows. So this time, looks like custom clearances went well. I cannot tell how happy I was when I received those seeds. Thank you Horizon Herbs!
Date Time Location Status
July 5, 2014 23:36:00 LOS ANGELES, CA 90009 DEPART USPS SORT FACILITY
July 5, 2014 17:04:00 LOS ANGELES, CA 90009 PROCESSED THROUGH USPS SORT FACILITY
July 3, 2014 21:56:00 MEDFORD, OR 97501 DEPART USPS SORT FACILITY
July 3, 2014 21:12:00 MEDFORD, OR 97501 PROCESSED THROUGH USPS SORT FACILITY
July 3, 2014 19:57:00 WILLIAMS, OR 97544 ORIGIN ACCEPTANCE
July 3, 2014 16:02:00 97544 Electronic Notification
Summary of transaction is below.
Inquiry - response: 2-3 working days
Initial order made - shipping: 3 working days (I wrote 5 days in the previous post but it was wrong)
MEDFORD to Los Angeles: 2 working days
Los Angeles to Taiwan: 4 days
Now I had a big problem. Some seeds were MUCH less in number than they should be. I ordered 4 class of seeds with 8 seeds packs.
"50 seeds Lot #8073" X 2 packs.
a packet with 27 seeds (46% less seeds)
a packet with 49 seeds.
"50 seeds Lot #7449" X 2 packs.
a packet with 40 seeds (20% less seeds)
a packet with 45 seeds.
"30 seeds Lot #8074" X 3 packs.
a packet with 33 seeds
a packet with 33 seeds
a packet with 34 seeds.
"30 seeds Lot #7995" X 3 packs.
a packet with 30 seeds
a packet with 23 seeds (23% less seeds)
a packet with 34 seeds.
Note: I counted then on a bright orange plate with diameter of 30 cm and took picture of them.
I must write to Horizon Herbs for compensation, at least for the 46% less seeds, and hopefully those seeds with more than 20% less in number. I think plus/minus 15% is reasonable, but 46% less is never acceptable.
I guess they count seeds by weight, but weight count method cannot explain this 46% of shortage in number of seeds.
Now the least desired way of compensation is a issuance of Horizon Herbs' coupon. The best way is Horizon Herbs sends me the rest of seeds I already paid for, but I doubt Horizon Herbs re-sends me them.
Ok, I will write to Horizon Herbs tomorrow and keep updating.
On July 11th, 2014, elmundodelcacti added the following:
I got a response from Horizon Herbs responding to my inquiry about shortage of seeds in quantity in some seed packs, and it said " In any case we are re-sending your order. Richo" and today I got a "Shipment Details" (link to scan history) via E-mail for the re-sending of seeds. So Horizon Herbs re-sent me the rest of my seeds. I never expected this happened since it could cost a lot of additional costs to Horizon Herbs.
Thank you very much Horizon Herbs, now I am totally happy with everything you offered me.
Finally, I must mention that the seed protective materials Horizon Herbs used for the shipment were of more than enough, with double layered shock absorber and water proof sealing for each seed pack, meaning the seeds were well protected. And now I noticed the shipping cost is really reasonable with this kind of expensive protective materials used. But it is important to note seeds in a most protective envelop can be damaged if a person stepped on it and that can happen anytime during shipment.
My seeds were in perfect conditions per see when arrived, there were no broken pieces, tips nor fragments in the seed packs. Also there were no trace of seed packs opened during the shipment. Everything was in perfect conditions.
Ok, let me summarize my experience with Horizon Herbs:
Horizon Herbs offers you:
- Best price for seeds
- Reliability on shipping (fast shipping method + well protected package)
- Fast and quality customer attendance
- Responsibility to claims
- ABSOLUTELY POSITIVE overall experiences
I will definitely make orders again. On July 21st, 2014, elmundodelcacti added the following:
Yesterday, July 22, I received the one time free replacement of seeds. This time seeds took a route via New York and so it took 5 more days than via Los Angeles. Notice that the tracking record never shows "departure" from Jamaica, NY, unlike the case via Los Angeles.
Date Time Location Status
July 13, 2014 08:25:00 JAMAICA, NY 11430 PROCESSED THROUGH USPS SORT FACILITY
July 11, 2014 21:51:00 MEDFORD, OR 97501 DEPART USPS SORT FACILITY
July 11, 2014 21:18:00 MEDFORD, OR 97501 PROCESSED THROUGH USPS SORT FACILITY
July 11, 2014 20:03:00 WILLIAMS, OR 97544 ORIGIN ACCEPTANCE
July 11, 2014 16:31:00 97544 Electronic Notification
July 11, 2014 14:47:00 WILLIAMS, OR 97544 ACCEPT OR PICKUP
The seeds are germinating with good rate and I am really happy now.On Jul 21, 2014, Horizon Herbs, LLC responded with:
The above letter is very interesting and the suppositions are well meaning. To set it straight:
1) We ship all international orders via AIR MAIL.
2) We are not a "transaction center." We have 2 sides to our business: Customer Service (answers phone, invoices, downloads orders, charges cards, etc.) Farm (grows and cleans seeds, plants plants, ships seeds, ships plants, etc.)
3) "Completed" means your order was successfully paid for and downloaded and we are working on getting you your stuff. As long as you gave us your e-mail when you ordered, you actually received an automatic e-mail from us that said your order was successfully paid for and downloaded and we are working on getting you your stuff. Additionally, you will receive an e-mail with tracking when your seeds actually ship.
4) International orders may take 6 weeks to receive because they have to be approved by CUSTOMS. We have no control over customs delays. Sometimes seeds are rejected at customs and the customer never gets their goods. Sometimes we receive the package back weeks later and start the process of communicating with the customer, sometimes the seeds are simply discarded at customs (Italy and Greece are the worst for this, also Taiwan, China, South Africa and Brazil are very chancy). Most seed companies in the US will not send seeds internationally because, considering losses incurred through customs issues, it is not a profitable venture. However, we keep trying, because we would like gardeners to get what they need regardless of where they are.
If you would like personal assistance with any issues you have, it would make sense to drop me an e-mail at: herbseed (at) horizonherbs.com
I would prefer this over your public posting of comments on this "Dave's" venue.
I do a lot of free consultation (limit 3 e-mails) with gardeners every day, and I help people understand the process of ordering and receiving live botanicals. Thank you for choosing "positive," it makes a difference!
On Jul 10, 2014 12:22 PM, Horizon Herbs, LLC added:
Hello, I took your letter seriously because it seemed so exacting in terms of seed counts. All the cacti seed are hand counted and should be exact. I pulled a sample of lot 8073 and counted the seeds. it contained exactly 50 seeds as per label designation. Perhaps you had seeds crushed into powder in the post. This can easily happen with cactus seeds. In any case we are re-sending your order. Richo"
On Jun 7, 2014, hypocondro houston United States wrote:
Posted on September 20, 2013, updated June 7, 2014
Posted on September 7, 2013, updated September 20, 2013
Posted on September 7, 2013, updated September 7, 2013
Posted on August 29, 2013, updated September 7, 2013
Posted on August 15, 2013, updated August 29, 2013
Posted on June 19, 2013, updated August 15, 2013
Posted on May 9, 2013, updated June 19, 2013
The amaranth seeds i ordered came within 4 wks from when i ordered them. They are small, i hope they grow.
On June 19th, 2013, hypocondro changed the rating from positive to neutral and added the following:
I ordered some amaranth seeds of the giant South American variety a month or two ago. I got them within 4 weeks. It's been five weeks since I planted a couple and followed the directions on the package. I dont know what they look like, heres what I have so far http://i104.photobucket.com/albums/m185/bunny666_2006/image-...On August 15th, 2013, hypocondro changed the rating from neutral to positive and added the following:
I have no complaints with this company at all! They are always on time, precise and even send you a catalog with your purchases. The seeds i've ordered from them have all grown great and I plan to keep on ordering from them in the future. When I can't find what i want every where else, i order from them.On Jun 7, 2014, Horizon Herbs, LLC responded with:
The seedlings you've grown are amaranth but they're not getting much light. cannot determine why this would engender a neutral rating. you can see the seedlings at our website. here's the link [HYPERLINK@www.horizonherbs.com]"
On May 14, 2014, mrgregcrawford Detroit, MI wrote:
My experience with Horizon Herbs was fantastic. I found their catalogue to be wonderfully diverse & quite large, including a great array of rare & unsual specimens. Their plant profile write-ups are well written & I get a strong sense that they are quite competent at (& love) what they do.
Everything was received within a respectable timeframe; all seeds appear to have great germination rates.
I will undoubtably be buying seed from them again.
I ordered 3 elderberry plants from Horizon herbs and I would like to compliment the staff of Horizon herbs on a job well done.
The plants are healthy, green, and vibrant. I planted them immediately in pots and they have really taken off. No wilting or shock. They love their new home. Thanks!
Posted on April 17, 2014, updated April 18, 2014
This year I ordered seven different seeds, but the incentive was their fresh Sanguinaria canadensis (Bloodroot) seeds. In fact, I only went to their site to order this year because of the Bloodroot seeds, and just added six other seeds as to 'fill the quota" of seeds to bring into my country without getting additional taxes; I wouldn't order the Bloodroot seeds alone, as Horizon Herbs holds a rather expensive shipping cost to Europe. (Much higher than other seed-companies do to ship non-registered letters to Europe.)
(In fact, I ordered the same seeds last year, but an unforeseen thing happened, so I had to travel away for months. Back again, of course the seeds were not viable anymore. But to my joy I could see that the seeds once had been very viable, since they had germinated (and unfortunately died) in the packet.)
Less than two days after I placed the order I received an email stating that I had received a refund from Horizon Herbs. The amount was that of the Bloodroot seeds. There was no additional information on the email though. But it got me anxious. So I logged into my account on Horizon Herbs, and checked the order status. It said nothing about the refund there. (Yet.) I then wrote Horizon Herbs an email through their site, where I asked the question whether it was the Bloodroot seeds that they had refunded me for. I expressed like I did above, that the Bloodroot seeds were what made me order in the first place, and I requested that they would explain whether the refund was for these seeds.
I also checked the status of the Bloodroot seeds on their site, and it was still shown as available to buy. (Now, eleven days later it still is available to click and add into the shopping basket.)
I received no answer to my email to them. (Now it is nine days ago since I wrote them the email.)
A couple of days later, I wrote them again, but not only because of the Bloodroot seeds. Since the order didn't seem to have been executed yet, I wondered whether they could add another type of seed that needs to be fresh to germinate (Galium odoratum - Sweet Woodruff.) In this email - also written through my account on their site - I also mentioned that I had written them another email a couple of days before, and by this hinting that I expected an answer.
I have received no answer to either of the emails - and it's been more than a week that I wrote the last one.
I checked the order status a couple of more days later, and it still didn't reveal anything about the Bloodroot seeds.
But today I checked the order status again, and now it clearly states on my order: "refund bloodroot: $-9.95"
I have yet to receive the letter with the seeds to my mail box, but of course it means that the Bloodroot seeds are not shipped to me.
To me this tells this about Horizon Herbs:
Lack of valuing the customer: Horizon Herbs have neglected to understand the importance of delivering what they offer. And IF some item in an order for some unforseen reason is not available, they should give a clear notice to the customer about it before executing orders.
Lack of communication: If they at all read my two emails, they have neglected the importance I put on specifically the Bloodroot seeds.
Lack of flexibility or options to the order: If they happened to have read my emails, they should have given me the opportunity to cancel the order.
All in all this is one of the worst experiences I have had when it comes to ordering seeds.
I notice that a representative for Horizon Herb has read through the feedbacks here, and have offered comments to some of the neutral or negative feedbacks.
I would then simply end this review by a message to the representative for Horizon Herb:
1. Don't just address customers through this site: Show common courtesy and instead respond directly matters regarding a change of order to their email addresses. 'Too busy to respond' isn't an excuse in business. Write your customers directly if there is some unforeseen discrepancy regarding an order.
2. If your shop is empty for a particular seed, then for goodness sake, don't let the seed stay available to add to the basket! Tag the seeds as 'sold out' as other seed companies do. (As already stated, it is eleven days ago since I ordered the seeds, and the very same seeds are seemingly available to buy.
3. Whenever Horizon Herb has the Sanguinaria canadensis seeds available again for shipping, then if Horizon Herbs ship to me a portion of these seeds (I will pay for the seeds, but not for the postage), I will change this feedback from negative to positive.
Why am I willing to go all from negative to positive? That is because Horizon Herbs (on the positive side) appear to really keep the quality on their seeds high. Other years where I have ordered seeds from them, their packaging of seeds, and the quality has appeared to be high.
Therefore, if Horizon Herbs will stretch themselves to ship the seeds (when available to them) to amend this bad experience of mine, the overall picture is thus different, and I am willing to change the review.
But for now, too bad that this negative experience has turned my impression about this seed company around a 180į.
On April 18th, 2014, RedFingers changed the rating from negative to positive and added the following:
So I started out writing a bad review for Horizon Herbs.
The mentioned seed which without notice I received refund for was meant as a back order. An understandable and excusable human mistake.
I am now promised that the seed will be shipped to me by harvest time around the time of May/June. And as I wrote at the end of the review, if Horizon Herb would make an endeavor to correct things, I would then change the rating to positive.
I still have an impression that Horizon Herbs as a business should improve its response to customer inquiries, but overall I think that Horizon Herbs deserves a positive rating from me.
According my experience with the company, Horizon Herb's strongest quality is following:
Their seeds are of high quality (!) Whenever they advertise a certain viability of a seed, you can trust the ratio of germination to be just as they informed.
On Feb 10, 2014, gardensoiree San Diego, CA wrote:
I placed two orders with Horizon Herbs for 2014. The first order was for (20) comfrey cuttings, (2) black cohosh roots, (2) goldenseal roots, and (20) camas bulbs. The second order included a number of seed packets.
Order placing was simple and straight forward. A shipping notification arrived 3 days after ordering for the order placed in November and 10 days after the order placed in December. The shipment of the roots went on a joy ride to Denver (super strange since Denver doesn't seem on the way from Oregon to Southern California) and took forever to arrive but we got them right into the ground the next day. The orders arrived nicely packed with lots of good vibes.
There were more than twenty comfrey cuttings shipped and so far twenty-two have emerged; the first leaves on some cuttings emerged within 3 days! It's still too soon for the other bulbs and roots but I expect similar results.
I've started some of the seeds. Germination rates are terrific and all the seedlings are vigorous. Nettles, burdock, mullein germinated in less than 7 days. It's still too cool here for some of the others even here in sunny San Diego.
I highly recommend Horizon Herbs. Be forewarned, if you are impatient and expect instant results, this might not be the seed house for you. But, if you want awesome seeds, roots, and bulbs Horizon Herbs is a great choice.
Posted on January 29, 2014, updated February 1, 2014
Posted on January 29, 2014, updated January 29, 2014
Posted on January 29, 2014, updated January 29, 2014
The website claims that my card will not be billed until order has shipped... I placed my order on Jan. 20th, and my card was billed immediately. On Jan. 28, I still hadn't received my order. I called the number listed on their site, and was told that my order had shipped and that I needed to check my email for verification email, and to also check my spam folder because sometimes their emails get caught there. So I had already checked those, and told the girl I had already checked. She said that my order had already shipped, but verification couldn't be done because the shippers had already left for the day. She told me she would call me this morning (Jan. 29th) to let me know about shipping verification. By 12:30 p.m. my time in Alabama, I'd still received no call. I called their number again, and explained previous situation, and was told that the order had not yet shipped, but was being shipped immediately (at the very time I was on the phone with Horizon Herbs.) When I came home at 4:15 p.m., I checked my email, and a verification email was in my INBOX (not SPAM box) that states the order was shipped after 2:00 p.m. (Yes, I do realize the time zone difference.) I called Horizon again to be extra sure the order had shipped, and to point out that their own website states that my card would not be billed until shipment was made, that my card was billed 9 days ago, I had received no notice that the shipment would be *late* and shipment had not occurred, and that it seemed there was no intent of shipping my order until I investigated it. *Customer Service(?)* glossed over the issue and I was told that it may take 5 days for my order to arrive. This puts me far behind in growing time. I read and believed & enjoyed your bio online. I entrusted you with my hope & order, and cash dollars. I ordered things that you should have readily available, according to your own word. However, this evening, I read reviews for Horizon Herbs online, and have now become anxious. Please let this situation improve and become favorable. Please don't give me the run around.
On January 29th, 2014, rocketdog72 added the following:
I feel like Chuck and Lucy's holding the football... I get duped frequently when I extend trust to others. Horizon's sweet bio and website was so captivating, though. *sigh*On January 29th, 2014, rocketdog72 added the following:
This is what the confirmation email states (cut & pasted):
Mailing Date: 1/29/2014
Est. Delivery: 1-3 days
Service: Priority Mail (R)
Signature: Not Required
So she told me on the phone arrival could take 5 days...
And, I just checked the time difference, and Oregon is 2 hours behind Alabama, so at 1:09 p.m. (the exact time that I called Horizon) it was 11:09 a.m. in Oregon. She told me my order was being shipped at that very moment... the confirmation email states that my order was shipped at 2:12 p.m.? Is this correct? 2:12 p.m. in Alabama means that it was 12:12 p.m. in Oregon, which is still not 11:09 a.m.
If I don't receive my order *5 days* will you please give me my money back so that I may use it to go elsewhere to purchase seed?
Thanks. On February 1st, 2014, rocketdog72 changed the rating from neutral to positive and added the following:
I received my order on 1/31/2014. Thank you. On Feb 1, 2014, Horizon Herbs, LLC responded with:
We use a payment portal called "Authorize.net." Orders are charged immediately when you order, and we never see your credit card information. Your order is one of several hundred that were shipped today. Customer service personnel cannot go over to the seed house and ship your order, they simply communicate to the shippers and the shippers ship your order in the order it was received. If you would like your money back please call customer service and tell them that Richo OK's a refund. "
I bought some Splinathes and Criolle Sella pepper seeds from Horizon Herbs to grow in a greenhouse over the winter. The Spilanthes had a very high germination rate and the plants are very vigorous and have many flowers per plant. The Criolle seeds also had a high germination rate. The plants are very vigorous and are flowering like crazy. I am very happy with the seeds I received from Horizon. The customer support is excellent as well. When I emailed a question about making a tincture with the dried Spilanthes plants I received an informative reply the same day. I will order from Horizon again soon.
On Nov 28, 2013, austinhoop Sunset Valley, TX wrote:
I ordered $50 worth of seeds and two roots. Confirmation of shipment was quick (next day, maybe two) with tracking information. I checked the tracking on the day due and saw the package was marked 'undeliverable as addressed'. I sent an email to Horizon worried that the roots would dislike all the shipping. They promptly responded saying they'd check the roots and resend as soon as they received them. The package turned up the next day, guess the delivery service labeled it wrong for the trucks. Roots were in great shape and the seeds looked good. I'm happy and just placed another order.
On Nov 28, 2013, Horizon Herbs, LLC responded with:
On Oct 18, 2013, CacaoLaurel Cascade-Fairwood, WA wrote:
I've been buying plants and seeds from Horizon Herbs for years; it's always a wonderful experience working with them. Horizon is a wonderful source for rare and sometimes endangered plants. Generally I order potted plants, and they always arrive on time and in good condition. And equally important, Iíve always received prompt as well as constructive advice for any questions Iíve had about their plants. In fact I was even referred back to them I checked with the staff at the University of Washington Department of Botany with a question about propagating Mandrake (Mandragora officinalis). Itís hard to think of a stronger affirmation for any company.
On Oct 18, 2013, Horizon Herbs, LLC responded with:
Yes, Mandragora is one of the rarest plants on earth and we've passionately worked with its conservation over the years. It is heartening to know that our plants and seeds are handled with care by people who care. Thanks very much for taking the time to spread the positive word in this venue. It will make your plants grow strong!"
I have been ordering seeds, plants, books and herbal supplies from Horizon Herbs for approx. 3 years now. The seeds are accurate and viable. Besides the pictures on the website there are also some videos on YouTube showing what the plants look like such as the Ashitaba, these are very helpful and give you examples of leaf structure and growing these items. The catalog is most helpful because it describes growth and historical uses for the herbs. The plants I have ordered have continued to flourish as well. Most recently I had some questions regarding the growth of 2 of the plants I ordered approx. 2 years ago, the cape aloe and cactus grandiflorous, I sent an email with my questions and I received a response in about 2 days from Richo. When I have ordered numerous different items (plants,seeds,book) I have also been pleasantly surprised that everything was packed with such love and care when it arrives it is still in the same position the packer put it in. This company that not only cares for the plants but that the customers are pleased as well.
On Oct 14, 2013, Horizon Herbs, LLC responded with:
Horizon Herbs has been my favorite company to order medicinal seeds from for 7 years. The service has always been great. I've also ordered plants, books, a tincture press, etc. and have been satisfied. The thing I most appreciate is the way they educate by way of their catalogue, books and website. The catalogue is a wealth of info on the plants/seeds, presented with great intelligence, experience, spirit and heart. I can think of no other company that offers such important products and continues year after year to offer more. Richo is a top herbalist and story teller. Thanks to all at Horizon Herbs for their vision and hard work.
On Jul 24, 2013, Horizon Herbs, LLC responded with:
Thanks farmer Sue, for this light out of the darkness like the rising sun. When we approach any circumstance in our lives, be it communication with a coworker or an offhand question from a postal worker, etc. we truly do have 2 options. The first is to delve into the pit of complaint and cover ourselves with the tar of sadness. The second is to rise into the light of positive outlook and breathe the fresh air there!"
I ordered 20 Comfrey Bocking # 14 roots at a reasonable price. They arrived without delay and upon opening the packages I had 2 bonus roots. And about a 1/3 of the roots were crown cuttings- which other vendors charge a premium price for.
Due to delays and a hectic schedule- AKA: Life! I did not get the root cuttings in the ground until 2 weeks after their arrival. I am happy to say that all 22 root cuttings are flourishing! I am very pleased with Horizon Herbs.
On Jul 15, 2013, Horizon Herbs, LLC responded with:
Thank you for the positive review, it is appreciated more than you can possibly know. We grow the comfrey these days in our downtown gardens and what I've noticed is that the vigor comes through--make a cutting from a puny plant and you get a puny response--make a cutting from a vital plant and you get a vital response. So we have plenty of vital plants these days to make cuttings from, and that's a real blessing. I'm not sure about the "crown cutting" part--we think we only send crown cuttings but maybe there's a difference in concept of what a crown cutting is. Should be a root with a piece of the crown attached. I do sometimes include some root cuttings instead of crown cuttings, but only when they are so large that I just can't help it. Richo"
Posted on June 3, 2013, updated June 14, 2013
Posted on May 9, 2013, updated June 3, 2013
First of all, Horizon Herbs' selection is jaw-dropping. And so many plants that I haven't seen ever since moving to the USA. It was somewhat nostalgic. Comfrey (I ordered roots) reminds me of that lush jungle of comfrey bushes in front of my grandmother's gate back in the village. I used to love pulling the flowers out of their holders and eat the sweet nectar. But that aside...
I tried to approach this new resource (new to me) without any preconceptions of whens and hows. I've already read about their workflow, and yeah, I can imagine that kind of business getting, well, busy. But when they got to shipping my order out, it arrived within 2 days. All seeds neatly packed, quantity errs on the "extra" side for the most part. Instructions to germination and planting are right there on little packets, and more information is on the website. If still in doubt about any plant, use Google.
Now I'm gonna face the issue of where to plant all these babies. I mean, I can deal with 20 seeds of some, but 100, 500... That'll keep me busy. I'm also very happy that I found a resource that puts name on all those plants that I've observed every day in the village but never knew what they were called.
Definitely will shop more, and before recommending HH to anyone, I'll make sure to inform them about the way things are done so that people won't be expecting the sun, and the moon, and the whole stars ensemble "right here" and "right now". No one likes constant nagging, and communication is best when you ask the right questions.
On June 3rd, 2013, AenRiv added the following:
I'm quite impressed with how Russian comfrey took off growing - literally on the next morning after potting it, there were leaves sticking out. A few days later I was afraid for its health and transplanted into ground - sure enough, it was ALMOST root bound by that time. What a lovely monster!
Shungiku (chrysanthemums) have their first set of adult leaves. The seedlings are looking pretty healthy.
Burdock "Gobo" seeds were probably the first of all seeds to have sprouted. They have slowed down for now. I gave ashitaba seeds a little cold stratification, now they are in the soil. We'll see what they do. BTW, I tried sushi with gobo - the taste is just... very very pleasant. It's gonna be a while till mine grow to be ready for consumption :D
All in all, I'm excited even more now!On June 14th, 2013, AenRiv added the following:
Amazingly, even after shorter-than-30-days stratification, there's a first Ashitaba sprout in the pot. And the "cranky germinator" which is Arhat fruit/vine, is on it's way. I've seen the first sprout lifting it's head in its own little pot. Seeded 5/11, sprouted 6/14 in a shady but warm spot, kept moist at all times. Watching them sprout is really watching a miracle happening. Now I gotta keep the bugs away.On Jun 14, 2013, Horizon Herbs, LLC responded with:
Thank you for this level headed assessment, it is appreciated. I personally like to plant more seeds than I think I'll need, and thin out the weak seedlings thereby selecting for vigor. that's how our new age open pollinated strains of vegetables and herbs get stronger."
I have been buying seeds from Horizon for the past 5 years. Each seed packet has provided a very high germination rate. I have grown more than 80 species of medicinal plants thanks to them. Their service has always been impecable.
But to me, gardener and clinical herbalist, what matters is this : their seeds are fresh, look nicer and better than any other seeds I bought in the past. They give rise to beautiful, healthy plants.
I have bought medicinal plant seeds from all the main suppliers in the US. I don't anymore. I just buy from Horizon. They have all my trust.
On May 27, 2013, Horizon Herbs, LLC responded with:
On May 24, 2013, yesyesnursery Santa Ynez, CA wrote:
I have been running a small-scale certified organic nursery for the last 8 years, growing plug trays for our farm and selling herb and vegetable plants at our local farmers markets. Every year, I order thousands of seeds from a dozen or more companies, as well as live plants, bare root stock, and so forth. I am currently raising about 150 different kinds of herbs and vegetables. Horizon Herbs has been a steadfast resource for me since the very beginning, offering an amazing variety of organic seed, cultural information, advice, and encouragement, all of the highest quality. There is no one else out there that does what they do and I am super grateful to know they are there tending plants and keeping our seeds safe.
On May 24, 2013, Horizon Herbs, LLC responded with:
Thank you for this positive note, we appreciate it very much. In this crazy world its hard to stay grounded, but gardening has much to give us in this regard. Furthermore, we can breathe a little easier knowing that our children will have a greener world for our efforts. So important to plant a diversity of seeds, so important to keep a diversity of trees within our ecologies, so important to stay positive and support eachother in this good work. "
About a week ago I placed an order with Horizon Herbs and a few days later a gal named Nikki called from Horizon Herbs to ask if I'd intentionally ordered both Arnica Montana plant and seeds or if I'd ordered one of them by accident. I was so glad she called because indeed I had mistakenly ordered the plant, which I did not want. I was blown away by the fact that she called me to inquire. Most companies would have processed the order and been happy to take my money. But Nikki went above and beyond the call of duty to make sure my order was correct.
No other company I have ever dealt with has been this diligent in customer service. I thank Nikki and Horizon Herbs for offering such fine quality products with such excellent, warm and courteous customer service on the side! They will always have my business!
I have used Horizon Herbs for years and have never had a problem with their service or products. However, after Nikki's call, I appreciate this company all the more!
Kelly M, gardener and herbalist in Kent, Washington
On Mar 14, 2013, Gratitudeheals Springville, UT wrote:
I've been gardening with Horizon Herbs for about 5 years. I've even made a trip to Oregon to see their place. I live about 1000 miles away. I like the family feel and the more personal aspect of the company.Maybe as the company grows they won't be able to keep that up. When I email a question I often get an answer from the owner. I got lyme disease about 6 months ago and asked his opinion about what herbal people/books to look to for answers. I have made many orders. Most have been perfect, but if not they have fixed them. I order from many companies/ebay/amazon and none are perfect. I love how much I learn from this seed/plant company. For me the plants from Horizon are very healing to grow. They help me deal with a stressful job. I have learned that some of the more tropical seeds they offer are harder to germinate without a greenhouse, but that is the adventure! Thanks Horizon Herbs(Richo and family and employees).
I am brand new to starting seeds indoors and I so appreciate the detailed instructions that come with each type of herb seed that I ordered from Horizon. My orders arrived within a reasonable amount of time and were well packaged. I have no problem with an online retailer making a few bucks on shipping costs - MOST do. For common items such as hardware or supplies, I will shop for the best price because many retailers charge a stupid amount for shipping. But for specialty items, such as the unusual variety of seeds offered by Horizon, I will pay to get a great product. They answered my questions when I had germination failure, and I had success on the next try. I am thrilled that I have germination of some of the more difficult seeds since I am on a steep learning curve here with Spring just around the corner! I am a happy customer!
On Mar 11, 2013, Horizon Herbs, LLC responded with:
Thank you very much for this positive review, it is very much appreciated. Germination failure is a great way to learn more about the specific requirements of the species! Germination success after altering one or more variables helps fine tune the technique even more. "
On Mar 10, 2013, herbgardenernc Greensboro, NC wrote:
LOVE Horizon Herbs. I have been ordering seeds and plants from these folks for about 15 years. Germination rates (for both herb and vegetable seeds) are awesome, even when my young kids are the ones doing the planting. I am always thrilled (altough no longer surprised) to see those little green sprouts pushing out of the ground in happy profusion. I have also had great success ordering plants - my rosemary bushes are chest high and flowering profusely. The quirky seed catalog gives loads of great gardening advice, and I really appreciate the personal touches, including hand-drawn cartoons and humorous comments. The company is dedicated to green practices, printing their catalog on recycled paper with soy-based ink, using biodegradable packaging in their shipments, and selling eco-friendly gardening products (e.g. coir, a sustainable replacement for peat moss made from coconut husks). Horizon Herbs sells open pollinated seed varieties, meaning that seeds from their plants can be collected and regrown true to species. This is nice for me as a gardener, but also important for perserving heirloom herb and vegetable varieties that are being pushed out by hybrid cultivars. In my experience, customer service has been prompt and polite, and I appreciate that it is easy to reach a real human being when I have questions. When I give Horizon Herbs my business, I really feel like I am supporting a company that really cares about making the planet a better place. Thanks for everything you do, guys, and keep it up!
On Mar 10, 2013, Horizon Herbs, LLC responded with:
LOVE positive reviews. Completely INSPIRES us to keep working on moving vegetable, medicinal and permacultural seed diversity out to the people. My blessings on your garden and on the gardens of everyone who is passionate enough to post their comments on this public forum. Richo"
On Mar 7, 2013, RAVENCLAW Mansfield Center, CT wrote:
By far my favorite seed company of all time. Horizon Herbs is THE go-to place for seeds of interesting, hard-to-find, bizarre, and spectacular plants from around the world! I wish all seed companies were this reliable.
On Mar 7, 2013, Horizon Herbs, LLC responded with:
I am a student of chinese herbal medicine and acupuncture in Chicago. I am in charge of growing our school's medicinal herb garden. I have ordered medicinal seeds several times from Horizon Herbs and have always been pleased with the results. By results, I mean the seed quality and the interaction with the company. I love knowing that there are real people behind these seeds with a story and a love for all the plants that come out of their farm. I have communicated with Horizon by email (and via FB) with success regarding my orders, with specific questions about plants, and when their new website was going up. I will not hesitate to order from them again.
On Mar 7, 2013, Horizon Herbs, LLC responded with:
This kind of holistic arrangement, where there is a school and a garden attached, is a very positive emerging paradigm that recognizes the importance of nature in good education. We are delighted to support these endeavors!"
I love Horizon Herbs!!! I've only ordered once, but plan on ordering more soon. Richo is a very kind man, a brilliant writer, and a gardening GENIUS! My first order arrived in a timely manner, was labeled clearly, and all the seeds were easy-ish (I didn't pick the easiest) to grow. Happy to support this fantastic business!
On Mar 7, 2013, Masterherblady Berlin Heights, OH wrote:
I love this company! I recommend them to all of my students. I continue to receive professional, respectful, and timely service. I have ordered twice so far this season and I enjoy Richo's informative and witty comments in his catalog and Facebook page. His knowledge is a benefit to all of us.
On Mar 7, 2013, Horizon Herbs, LLC responded with:
Horizon Herbs and Richo Czech are part of what will allow our medicinal herbs to survive land encroachment, over harvesting, and climate change. The vast array of options, explorations, and instructions - allow for the amazing medicinal herbs of the world to be grown in doors and out doors at my home. The seeds have great germination and the source is trust worthy. Truly - i can't write enough positive comments on ordering seeds through Horizon Herbs. Thank you!!
On Mar 7, 2013, Horizon Herbs, LLC responded with:
I have ordered hundreds of dollars worth of seeds & plants from this company. I am a practicing herbalist & must say that this company has one of the best selections of herbs I have ever found. The selection keeps on growing. I find them to be very friendly, helpful, & timely in fulfilling my orders. Not only that, but their catalog is one of the most interesting & informative reads around. I can tell from dealing with them for a while that they put alot of love into what they do. If I have ever had a question about my order, I have always been given an answer in a polite & timely manner. Their online system is easy to use. Once the order is placed, it is quite simple to access the order to find out the status. I heartily recommend this company to anyone who is interested in finding a unique selection of quality seeds.
On Mar 6, 2013, Horizon Herbs, LLC responded with:
On Mar 6, 2013, nymphea_odorata Seattle, WA wrote:
I ordered some night-blooming cereus cuttings and though they took a while to get to me, I was informed of the delay at the time I placed the order. All changes in expected delivery date were made very promptly and I wasn't charged until the cuttings actually shipped. I interacted with a few folks from the company and they were incredibly friendly and helpful.
Furthermore, included with my cuttings was a very thorough information sheet on how to plant and care for my wonderful cacti. I *dig* this company and highly recommend them.
On Mar 6, 2013, Horizon Herbs, LLC responded with:
Posted on April 27, 2012, updated August 6, 2012
I've ordered seed from Horizon Herbs many times and have been generally satisfied. They have a great selection of odd and interesting edible plants. Some seeds have been difficult to germinate, and I haven't always succeeded, but the difficulty was a characteristic of the species, not necessarily the fault of Horizon Herbs. This year, for the first time, I ordered plants -- Chocolate Mint, Mashua, and a Spicebush. They arrived a couple days ago. The Mashua plants look great -- much, much, much better than the rotten tubers that I got from McClure & Zimmerman once. The Spicebush and Chocolate Mint are both very small, and I was a little disappointed about their size. But they're healthy and came well-packed. With time, they'll grow and thrive.
On August 6th, 2012, gsteinbe added the following:
I won't change my rating (because I've always liked the seed I've gotten from Horizon Herbs), but I'm a little disappointed that the Spicebush I got from them didn't make it. It was really small on arrival, but I planted it out. A rabbit promptly ate off its top (with all its leaves). So, I dug it up and put it back in a pot. It grew one leaf, but then that leaf fell off, and I'm pretty the plant is dead now. I usually don't buy a lot of plants (preferring to grow my own from seed), so the Spicebush felt pricey to me. To have it be so small and, clearly, delicate is more than a little disappointing. On the other hand, the Chocolate Mint (which was also exceedingly small on arrival) and the Mashua are surviving okay. I just don't think that I'll order plants from Horizon Herbs again.On Aug 6, 2012, Horizon Herbs, LLC responded with:
Thanks very much for not changing your rating! Perennials need to be worked up in successively larger pots before transplanting to the landscape. I usually work them up for 2 or 3 years before subjecting them to outdoor conditions, starting with gallon pots and finishing off with 5 gallon pots. If we were selling a large spice bush we wouldn't be able to ship it 6 plants for $14.95. If we were selling a large spice bush it would be more than $10.00, which is our base price for woody perennials. This is not pricey on today's market.
On Aug 3, 2012, zanna D, Central Florida, FL (Zone 9a) wrote:
Hello everyone, I ordered 2 packs of seeds for the first time with Horizon Herbs on the 31rst of July Tuesday afternoon. I recieved my order on the 3rd of August(friday) from OR to central FL. Now that's fast shipping! Wow!
I am very satisfied with Horizon Herbs: a lot of rare seeds that I am interested in. I will order again in the future!
You have an amazing customer service at Horizon Herbs.
Thank you for what you do.
I am a naturopath, trained in the use of medicinal herbs but not in how to grow them. With the help of everyone at Horizon Herbs, I have just begun creating a medicinal herb garden -- Ganesh Gardens -- to use for both medical purposes (to grow herbs to use to make medicine) and educational (to teach people what their medicine looks like, how to befriend it and grow it at home. Everyone has been very helpful, especially Richo and Leif, educating me on what i need to do, and advising me on how to order plants. Leif was great when I tried to order some plants and he explained that it would be better to wait until the fall and get them as roots -- I didn't even know I could do this!! He was more interested in me getting what I needed in the best way possible than in making a quick sale. Ditto for seeds -- didn't know about cold stratification until he explained it to me!!
Everything hasn't been perfect, but I would be surprised if it were -- mailing live plants around seems to be a fairly complex task. I couldn't believe my eyes when I opened my first box of plants and found them all in perfect condition. The packing was ingenious. When the next box didn't fare as well, they send me replacements. And when there was a mix-up with regards to the type of shipping I requested, they absorbed the cost difference for the error. Everything was handled very professionally.
I'm looking forward to a continuing relationship with Horizon. As I add plants to Ganesh Gardens, some from them, some from their seeds. Every time I wonder whether I'll be able to do this project successfully, I remember what Richo said to me when I first contacted him -- "The plants will teach you all you need to know." Thank you so much for what you do!! -- I don't think anyone else does it and without out, I would be unable to do what I am doing now.
We have been ordering form Horizon Herbs for maybe 4ish years and have always been happy with the products (from an tincture press to seeds), selection, and service. Our germ rates have always been at least what they say, often times better :) and the service, sometimes even from Richo himself, has been flawless. Thank you Richo and crew for doing this work, we are so grateful for what you provide!
On Jul 12, 2012, charissaanne Shady Valley, TN wrote:
I have excellent luck with botanicals purchased from Horizon Herbs and in the event I have a problem I know I can get expert advice as to what I am doing wrong. Not only have I received expert advice but my seeds were replaced. After Rico advised me as to why seeds that I purchased were not successful and I followed instructions they were 99% successful. I was referred to Horizon Herbs by my best friend who has experience and a wealth of knowledge and who also introduced me to herb gardening and I will keep returning my business. Horizon Herbs is knowledgable about all aspects of gardening and provides the best customer experience ever. Nothing but a positive experience.