Posted on November 29, 2013, updated November 30, 2013
Posted on November 29, 2013, updated November 29, 2013
Posted on November 29, 2013, updated November 29, 2013
I ordered 12 bearberry plants last June. The plants I received were very small with minimal roots. I followed their instructions for planting and watered them every day. After 3 weeks 7 of the 12 plants had died, so I called and asked them to send replacements. They said they could not do that until the fall. In late October I realized nothing had happened, so I called and they had no record of my previous call. The person I talked to said she would ask if they had any plants to ship to me and call me back but she never did. I called again 2 weeks later; again there was no record of my previous call. This time they did call back the next day and said they had no plants so they would refund money to my credit card. I just received the credit card statement (which runs thru a day 2 weeks after I talked with them) and there is no credit on the card.
Each time I talked with someone there they were pleasant and seemed willing to be helpful. However, the follow-thru just doesn't seem to happen at this company. I would not recommend buying from them.
On November 29th, 2013, rmoote added the following:
I just got further down into my credit card bill - instead of refunding money on my credit card, they actually charged me again for the entire original order from last June! Now I will have to call them again and try to straighten this out. Not a good company.On November 29th, 2013, rmoote added the following:
I just got further down into my credit card bill - instead of refunding money on my credit card, they actually charged me again for the entire original order from last June! Now I will have to call them again and try to straighten this out. Not a good company.On November 30th, 2013, rmoote changed the rating from negative to neutral and added the following:
Today before I ever got around to calling them I got a phone message from them saying they had refunded the erroneous charge and to call them back to get the refund for the June order. So apparently someone is monitoring these posts and taking action based on them, which is impressive. On Nov 30, 2013, Horizon Herbs, LLC responded with:
Hi this is Richo, owner of company. All I know at this point is customer was sent plants in fine condition and apparently was unable to keep them alive. When I heard about it, I suggested that we refund her for plants that did not make it. It takes at least three days for refunds to show on the statement. I do not think that we "charged her again" for the plants. However, for sure, we'll look into it and make certain that this was a refund. We don't want to cheat anybody. Dave's garden is not a good venue for working out customer complaints--you can just call us with your concerns (but not on thanksgiving). Our phones are answered 9-5 m-f pacific time at (541) 846-6704.
On Nov 30, 2013 12:04 PM, Horizon Herbs, LLC added:
OK, customer service got back to me. They've been trying to reach you for weeks--e-mails not returned, phone messages left unanswered. Please give them a call at (541) 846-6704. They need your credit card number in order to process the refund. Sorry about that, its just the reality these days since we don't keep your card number on file.
I've never purchase anything from Horizon herbs, but theyíve purchased alot from me in the past 5 years; hence, it would be reasonable to assume that if people are happy with their products and services Riverís Source Botanicals could be considered some small measure of their success; Unfortunately, the owner, Richo, recently posted a negative report about my business here on Dave's Garden site, saying I a paranoid person suck on some bank address verification system that showed his address as incorrect, and therefore canceled his credit card payment. In truth, I had been canceling his credit card payments for the past 2 years, which he was always good natured about it and sent payment by money order. But now he's unhappy with this arrangement. A review of Horizon herbs ratings here on Daveís garden site shows he's received more negative reports in the past 6 months than I've received in the past 6 years.
I only want to say that I pray for Richo, heís a good spirit, and I've heard good things about him. But if he simply believes I'm a paranoid whatever then I doubt my prayers will be heard. Which is sad because we all are stronger united than opposed to each other.
Possibly Richo doesnít believe that the address he gave as his credit card billing was verified as incorrect; if it makes him happy Iíll allow him access to my online credit card merchant account so he can see for himself that Iím telling him the truth. As well, heís still free to make payment by check or money order, the same way heís been doing for the past 2 years.
On Sep 27, 2010, Horizon Herbs, LLC responded with:
Since Phillip hasn't ever purchased anything from Horizon Herbs his comments would have been more appropriately addressed as a rebuttal to the negative vote I gave to River's Source, not a neutral vote here at Horizon Herbs. We were in the habit of purchasing Trichocereus seed from River's Source and have since found another supplier (who grows his own). The ordering process with the new vendor has been friendly, smooth and reliable, so we have moved on and have no further issues. "
There's been successful germination on seed packets that have been opened and planted so far. However, be a bit realistic on which seeds you can care and grow for(some maintain specific caring conditions and actions before germinating). Also, some plants are quite lethal. Before considering on planting aconite, I decided to look at the toxicology report. Though it wasn't stated on the seed section of the website, a few pricks from the leaves are quite fatal(threw the seeds away). Other than that,I'll most likely be shopping there for the rarity and variety of the seeds.
On Jun 20, 2010, Horizon Herbs, LLC responded with:
Don't believe everything you read on the internet. Aconite leaves are soft and forgiving--they have no pricks--so the advice that caused you to throw away the seeds was given by someone who hasn't a clue. We always recommend getting advice from folks that have genuine experience. Richo
Posted on April 15, 2010, updated April 22, 2010
I wish I experienced the great customer service that the other posters described. I placed an order with Horizon for seeds and plants with on April 7. Several days went by without any response from the company and my cc was never charged. I tried contacting the Horizon both by phone and email; providing both several ways to contact me (phone, email, etc) and providing their order # so that they could update me on the status of this order - I wasnt particularlly in a hurry - but with no response, I wanted to be sure that my order was received and my cc information was secure. Nearly a week has gone by and Horizon has not responded to any of my calls or emails. Yesterday I gave on them - I placed a new order last night with a similar company via Amazon.com - and rec'd an email this morning saying my items were already in the mail. This is bad customer service...
On April 22nd, 2010, mattm102 changed the rating from negative to neutral and added the following:
Quick update: After posting, I rec'd a phone call from Richo who explained that individual who handles web inquiries had been ill and apologized that no one responded to my phone call / email. He provided an expected ship date and offered to cancel the order if I was no longer interested. I went ahead with the order - Richo then emailed me again a few days later with tracking numbers and some care instructions to help the plants recover from the shipping stress. Thanks guys!On Apr 22, 2010, Horizon Herbs, LLC responded with: