Comments regarding Horizon Herbs, LLCClick here to return to Horizon Herbs, LLC's listing.
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|On Jan 12, 2016, vaehanna Kingsley, MI wrote:
This company will treat you fine (not great, just fine), until something goes wrong.... and then it's your fault and they are UNWILLING to work with you to correct the situation.
On Jan 12, 2016, Horizon Herbs, LLC responded with:
"On Jan 16, 2016 12:47 PM, Horizon Herbs, LLC responded with:
We are sorry for the loss of your loved one. Our response is one of policy--we guarantee receipt of a live plant and trust that the gardener will care for it and keep it that way. Fall delivered woody perennials often need to be potted up for a year before setting to the landscape and the paperwork that we sent with the trees suggested that the stock be potted up for a year and not set directly to landscape."
|On Aug 12, 2015, MB3 Columbus, OH wrote:
Like many bad and neutral reviewers for Horizon, I want to like them. But thus far I haven't had a great experience.
On Aug 12, 2015, Horizon Herbs, LLC responded with:
"On Aug 12, 2015 1:47 PM, Horizon Herbs, LLC responded with:
I'm sorry you found it necessary to post negativity in this venue. My personal e-mail is firstname.lastname@example.org and if you'd like extra seeds please let me know, I'll be glad to oblige. I've checked the e-mail functionality off of our website and found it to work fine from this end, but it is indeed a common thread that people say they didn't get an answer back, so maybe there is some kind of a glitch that escapes my ability to detect and fix. You could simply call us at (541) 846-6704. 1) high cost of seeds. not. we sell packets of certified organic veggie seeds for $2.45 each which is low. 2) high cost of shipping. not. A few packets of seeds cost $2.95 to ship which is low. "
|On Aug 4, 2015, user3838 Francestown, NH wrote:
I bought 20 comfrey "live root cuttings". Their website showed beautiful lush comfrey roots but what I received was quite different.
On Aug 4, 2015, Horizon Herbs, LLC responded with:
"On Aug 7, 2015 10:18 AM, Horizon Herbs, LLC responded with:
I didn't see your e-mail but I am the one who sent the crown cuttings, which were sprouted pieces of the crown of the plant, certified organic, and were quite large!. If they are growing in the bag that is a good sign! "
|On May 9, 2015, Nimini Middletown, DE wrote:
Posted on May 9, 2015, updated May 9, 2015
On May 9th, 2015, Nimini added the following:
1.) No, a refund has not been issued. Your charge is still on the card.
2.) It was the bad Yelp reviews AND here.
3.) The assumption that any customer who doesn't specify "pretty pleeeease fill this order ASAP" should just assume that their goods will mosey through the mail and Get There Whenever, is a jaw-droppingly awful attitude towards customer service.
4.) Once again: if the complulsive hovering on this site to rebut negative reviews were redirected towards **actually filling orders**, this whole thing would probably be a non-issue.
On May 9, 2015, Horizon Herbs, LLC responded with:
"On May 9, 2015 7:46 AM, Horizon Herbs, LLC responded with:
Well, we work with real goods, not faux goods. However, this lady never got a chance to get her goods (2 hawthorn trees) because she read a negative review on \"yelp\" and asked for a refund. We gave her the refund, but would have rather given her the trees. If she needed them at a particular time, all she had to do was ask.
On May 9, 2015 11:07 AM, Horizon Herbs, LLC added:
Refunds to cards often take three days to show on your account register, I don't know why that is. Here's the e-mail I sent this lady right off the bat and you can decide for yourself if this sounds like bad customer service:
|On Apr 1, 2014, rissole Atlanta, GA wrote:
Posted on April 1, 2014, updated April 1, 2014
On March 31st, 2014, rissole added the following:
Thanks for your comment. Actually, I've moved, so I probably need to update my info on here, though I'm not exactly sure how to do that. Anyway, my new location is Hartwell, GA. I've also noticed that some folks on here have waited weeks for arrival of their orders even during January, etc. And I checked my e-mail today, and still nothing about the package being shipped. So, it had better ship tomorrow--otherwise, the shipping date won't meet the "beginning of next week" time frame that the woman on the phone promised me.
On April 1st, 2014, rissole changed the rating from neutral to negative and added the following:
On Apr 1, 2014, Horizon Herbs, LLC responded with:
"On Mar 29, 2014 9:42 AM, Horizon Herbs, LLC responded with:
I looked through 97 orders that came in on March 19th and was unable to find any from Atlanta, GA. If you'd like to make sure that your order goes out on Monday please e-mail me at herbseed (at) horizonherbs.com with your full name or order number. It will be my pleasure to make sure you get your seeds, and I do apologise for the wait. This is a reminder that anybody who wants next day service can pay the $10.00 rush fee. Otherwise order early. The response times are well enumerated on our website and we can get behind at this season--other times of year a 3-day turnaround is typical. Maybe other companies are shipping faster--my personal experience with this is mixed--but do other companies offer over 1,000 species of medicinals? no. I know it is hard to wait during the spring. I was just in the greenhouse weeding seedling flats and FINALLY saw the seedlings for the red celery coming up. I wanted to update the website in view of the EXTREMELY LONG germination period for these seeds, which took so much longer than everything else that got planted before last full moon. But when I did the math, it was 13 days, not nearly as long as I had thought. Its funny how patience is such a necessary part of being a good gardener and yet I get impatient in the spring. I wonder at myself, sometimes. "
|On Feb 16, 2014, katiebear mulege,
Like other, I like the idea of the company. I have ordered numerous seeds and plants from them. The problem I had was with a large (and expensive) order for yacon plants. All the plants promptly died. I contacted them to ask for a least a partial refund/replacement. I got back a blunt "there is no guarantee on live plants" response. I noticed last time I was on their site that they no longer sell these plants.
On Feb 16, 2014, Horizon Herbs, LLC responded with:
"On Feb 16, 2014 9:05 AM, Horizon Herbs, LLC responded with:
To clarify, we do indeed guarantee receipt of live plants. The remainder is up to the gardener, to nourish them and keep them healthy. We do sell yacon, it is currently listed, it is a great plant, and frankly it is very easy to ship in live state and keep alive.
|On Jan 19, 2014, Likalee30 Cheney, WA wrote:
Posted on January 15, 2014, updated January 19, 2014
On January 19th, 2014, Likalee30 added the following:
Normal flow? It was approved for shipping on the 3rd. Do you normally wait that long to ship? AND I only got half of my order. No email or anything to tell me part of it was backordered. And no expected date to receive the other portion. You can talk all nice on here, but your customer service stinks-because there isn't any.
On Jan 19, 2014, Horizon Herbs, LLC responded with:
"On Jan 16, 2014 9:54 AM, Horizon Herbs, LLC responded with:
All of the above seems to be in the normal flow of seed shipping. Orders are received and paid for, paperwork goes from office to shippers, shippers ship orders in the same order as received. When the order ships, the shipping confirmation is sent to the customer. My hope is that Likalee will plant the seeds with love and patience. Richo
On Jan 16, 2014 10:06 AM, Horizon Herbs, LLC added:
All of the above seems to be in the normal flow of seed shipping. Orders are received and paid for, paperwork goes from office to shippers, shippers ship orders in the same order as received. When the order ships, the shipping confirmation is sent to the customer. Inquiries are respected with the best information we can give, but they do not speed the process. My hope is that Likalee will plant the seeds with love and patience. Richo
On Jan 20, 2014 8:04 AM, Horizon Herbs, LLC added:
We can't help answer your questions because we don't know who you are. Please e-mail me at herbseed(at)budget.net and I'll be happy to look up your order and let you know what's going on. "
|On Aug 30, 2013, qw Carlsborg, WA wrote:
Ordered a packet of seeds from this company over two weeks ago and have not received anything. Got email "confirmation" day of order but all the links in the email for customer support, company contact or order tracking are broken and no good. Fear this company is not legitimate and while I would prefer my money refunded, I fear that I will neither see it or my seeds. Here is the email:
On Aug 30, 2013, Horizon Herbs, LLC responded with:
"On Aug 30, 2013 6:42 PM, Horizon Herbs, LLC responded with:
This fellow managed to get into our old website which is not functional. Many happy customers use our real website at horizonherbs.com. this person should simply e-mail me at email@example.com and I'll get them their goods right away.
|On May 21, 2013, Dbai Washington D.C.,
United States wrote:
I wish I'd seen some of the other reviews here before ordering from Horizon!
On May 21, 2013, Horizon Herbs, LLC responded with:
"On May 21, 2013 8:03 PM, Horizon Herbs, LLC responded with:
Hello there Dbai,
|On May 3, 2013, lemurianne Ida Grove, IA (Zone 5a) wrote:
Posted on May 2, 2013, updated May 3, 2013
On May 3rd, 2013, lemurianne added the following:
In response, I will add the the aforementioned "plants" that arrived as tiny seedlings or plugs placed in deep pots just before shipment are quite easily started from seed: echinacea angustifolia, stachys officinalis and scutellaria barbata. I placed the order for plants simply out of impatience. I truly appreciate what Horizon Herbs does, but their opinion of what a "plant" is differs tremendously from virtually every other plant retailer I've dealt with. I do not need anyone to send me newly germinated seeds or plugs in deep pots. That does not qualify as a PLANT in my opinion.
On May 3, 2013, Horizon Herbs, LLC responded with:
"On May 2, 2013 8:09 PM, Horizon Herbs, LLC responded with:
Many rare plants are hard to start from seed and/or grow slowly--those are a couple of the reasons they are rare. Ashitaba is hard to start from seed, as is Wasabi--we are charging what we think is a fair price for species that are hard to find elsewhere. Try growing 370 species organically and keeping them all in stock with strong demand coming in from every direction--not easy! A Gentiana lutea may look like a seedling and yet its 3 years old. Can't really give any more useful feedback without knowing what the customer ordered.
On May 3, 2013 10:07 AM, Horizon Herbs, LLC added:
OK, this makes sense to me now. I'm sorry that the stock was smaller than you expected. We always ship our largest plants first and always ship plants that we think will work for the gardener. No mention was made of the size of other plants in your order. If you'd like some kind of reparation from us then feel free to e-mail me at firstname.lastname@example.org."
|On Mar 18, 2013, randltrs wrote:
Posted on March 13, 2013, updated March 18, 2013
On March 13th, 2013, randltrs changed the rating from negative to positive and added the following:
After posting here, I received a follow-up email shortly afterward along with an apology for the missed response. I had some additional questions answered, too. I got the notice on Monday that the seeds were being shipped and they were waiting for me when I got home today.
Horizon fixed the problem. I appreciate that, and am now willing (and intending) on placing another order in the future. Thank you.
On March 18th, 2013, randltrs changed the rating from positive to negative and added the following:
I'm afraid I have to change my position yet again.
After opening my package, I found that I had only received one pack of seeds. I had ordered two. Once again, I sent an email, and again, received no response. A second email was sent the following day, and again, nothing.
Yes, I realize you have a phone number. Have you considered that I might have good reasons for not using the phone? In the end, my problem is simple: If you are going to offer email based customer support, you really need to take care of your customers when they email you. If you are unable to do so, then perhaps you should remove the email support from the website.
Nevermind about the missing pack of seeds - it's not worth the effort to me at this point. But you have lost a customer - I don't get the impression that my business is really that important.
On Mar 18, 2013, Horizon Herbs, LLC responded with:
"On Mar 6, 2013 7:53 PM, Horizon Herbs, LLC responded with:
On Mar 8, 2013 8:21 PM, Horizon Herbs, LLC added:
As of MArch 8, Ma-huang seed in stock. All backorders will be shipped within the next 3 days. Richo
On Mar 13, 2013 5:19 PM, Horizon Herbs, LLC added:
Thank you for this, it is a pleasure.
On Mar 18, 2013 1:34 PM, Horizon Herbs, LLC added:
the two packets are together in a single cellophane baggie"
|On Mar 8, 2013, lovefromsun Bentleyville, OH wrote:
Posted on March 8, 2013, updated March 8, 2013
On March 8th, 2013, lovefromsun added the following:
I did call and ask if the charges were correct and was put off numerous times and told to call back when it was closer to shipment. I was explicitly told by your representatives that your shipping costs were over $25 and that the price quoted was correct. LIttle did you expect that I would check the cost of the flat rate envelope over at USPS to catch you inflating your shipping charges to put a little extra in your pocket. You paid $5.50 to ship these seeds but charged over $25 to the customer. How is this not a problem for you? Just refund the money that you initially said you would if the shipping did not cost what was charged.If you are comfortable stealing from people than please do take the $20 overage from me because that is on your conscious not mine. Please Richo, spare me your prayers, save them for yourself. A prayer that comes not from the heart is no prayer at all. I prefer to have honest men send over prayers. Pray for honesty and integrity as a business person and stop using that ploy to dupe people into believing you are a man of honor. Please accept that $20 as a gift to you from me.
On Mar 8, 2013, Horizon Herbs, LLC responded with:
"On Mar 8, 2013 5:58 PM, Horizon Herbs, LLC responded with:
I do not understand why this person is so irritated. The shipping charge is clearly given before the online order is finalized, and if someone doesn't like the shipping charge then they are free to opt out at that time. Credit cards are automatically charged by Authorize.net for exactly the amount that is given on the order. We do not see the order before charges go through, and we never see the credit card number at all. Sometimes shipping charges do end up costing the customer more than the actual cost of sending the package, and sometimes they end up costing the customer less. We have set up the shipping cost module as fairly as possible under the constraints of the software (and talk to any online seller, this part is hard to do fairly, especially when a great diversity of things is being shipped domestically and internationally via several different shipping methods). We are focusing on seed quality, and we offer some of the best prices (base price $2.45 for an organically certified vegetable seed packet, $2.95 base price for perennials and trees, etc.) that you can find anywhere. I'd like to advise everyone to review the shipping charge before making the order and if it seems unacceptable, then they should not order online, but instead call us up with the order and negotiate at that time. This is Richo. About the "passive aggressive" claims and other angry language, let me just say that us gardeners really need to stick together better then that and I am holding this person in my prayers and hoping that they settle down and get on with good work. Jeesh!"
|On Mar 2, 2013, scbentz Cold Spring, KY wrote:
I ordered jiaoulan seeds along with 1lb of clover seeds. WHAT I LIKED was the nice vacuum pack for the clover seeds. What I didn't like was the fact that my other seeds weren't padded or otherwise protected from the 1lb brick of clover seeds. My jiaogulan seeds were crushed. WHAT I LIKED was the response from Richo-- he sent a replacement post haste. What surprised me about this episode was that it could have been prevented; Mayche Cech said in an email that "you are the second person to get ground up jiao gu lan, apparently they are pretty breakable". Well, if you knew about the problem, why not do something about it before sending someone ground-up seeds? Also, about this order of seeds- the shipping amount for up to $15 of seeds is supposed to be $2.90, and $3.90 for over $15 worth of seeds. Well, I got a call from Horizon one night informing me that my shipping was going to be somewhat more than what they indicated on their website, due to the weight of teh package. Ok, fine, if that's what it takes, then so be it... BUT MAKE THAT TOTALLY CLEAR ON YOUR WEBSITE!! I CAN'T READ YOUR MIND! I'm looking at your "Ordering Information" page and although it does say that "Shipping charges go up from there...", that's not nearly clear enough to pass muster on this account.
On Mar 2, 2013, Horizon Herbs, LLC responded with:
"On Mar 2, 2013 12:04 PM, Horizon Herbs, LLC responded with:
Yes, I'm sorry too. I do remember sending the replacement jiao gu lan seeds and also kissing the packet to give it good luck on its journey. Jiao gu lan is quite delicate!
|On Jun 11, 2012, maineherbs Corinth, ME wrote:
Posted on June 13, 2010, updated June 11, 2012
On June 11th, 2012, maineherbs changed the rating from positive to negative and added the following:
I have ordered many thousands of dollars in plants, seeds, expensive tools, books,CD's etc., from this company over the years. Prior to the above "positive" critique I was asked by Richo (owner of Horizon Herbs) to give a good review to offset some of the negatives. At the time I was happy with him, his company, and the service, and so I did as he had asked. In 2012 I placed several orders, most recently for trees and plants with very expensive shipping. One of the trees was in very poor condition. When I called to inquire about a replacement the receptionist didn't know what to do so she connected me to her supervisor. He was rude, crude, nasty! He insinuated that I was a thief and a liar, trying to get a free Ginkgo tree. He said it was impossible to kill the tree so I must be trying to get something for nothing, a free Ginkgo tree! He did say he would replace the tree with my new order. The order arrived, and there was no replacement tree. He said he would send the replacement with my order to avoid the shipping charge. If he had looked over his files he would have noticed there had not been one complaint previously and that they had benefitted not only from my large purchases but also from my good will in recommending their company. I was irate to say the least. To be accused of being a thief and a liar after all these years of loyalty, on my part, and the many thousands of dollars spent at horizon. I contacted Richo directly. He was no longer Mr. Nice Guy. He was more interested in defending his employee. Richo did offer to replace the tree. I wanted an apology from his employee. That however was denied me and I was told to take my business elsewhere. Well you can bet that I have and I will never recommend his company again. I am a professional herbalist and do many seminars on medicinal herbs. I am always asked "where do I get my seeds, plants, etc.". You can bet that Horizon Herbs will never ever be recommended again. When Richo defends a surly rude employee over his loyal, reliable, customers, he has become too big for his britches.
On Jun 11, 2012, Horizon Herbs, LLC responded with:
"On Jun 27, 2012 2:02 PM, Horizon Herbs, LLC responded with:
I send my prayers out to this person. May she be healed in the garden. Richo"
|On Jul 19, 2010, drono Oregon City, OR wrote:
Posted on June 6, 2010, updated July 19, 2010
On July 19th, 2010, drono added the following:
My Negative comment here IS worth more than the $6 you would have returned to me. However, the benefit is not mine but to the other market growers that rely on seeds to germinate at reasonable rates when planted. The seed cost does not cover the lost time in waiting for them to sprout (or not), and then order seeds from elsewhere and then wait once again.
Poor germination in this case set me back a month easily.
Luckily the seed I replaced it with came up very well (in pretty much the EXACT CONDITIONS that your's Richo, did not).
On Jul 19, 2010, Horizon Herbs, LLC responded with:
"On Jul 1, 2010 9:43 AM, Horizon Herbs, LLC responded with:
We store seeds at 60 degrees F and 40% humidity in a dedicated seed storage room that is super insulated and very well organized and clean. If our packet says 96% germ that means that the seed was tested within the past 6 months to 96% germ. We do have a no questions asked replacement policy for zero germ, but perhaps a negative vote here was more satisfying. Richo
On Jul 22, 2010 9:08 AM, Horizon Herbs, LLC added:
OK, whoever you are, may all your future seed plantings give completely satisfactory results! Richo"
|On Jun 6, 2010, machete Westport, MA wrote:
I came here (Garden Watchdog) to look for a new place to order herb seeds because horizon herb seeds don't grow. They promise everything in the catalog but if nothing comes up? I ordered over a $100 worth of seeds and getting a good crop of spinach and a couple others just does not cover it. I have called and emailed the company and never got any response from them.
On Jun 6, 2010, Horizon Herbs, LLC responded with:
"On Jul 1, 2010 9:39 AM, Horizon Herbs, LLC responded with:
That's pretty shocking that anyone would e-mail and call us and not get a response--we have a dedicated group of customer service folks who are on the phone and computer all day answering questions, taking orders, etc. Good results with easy germinators and poor results with complex germinators means more effort needs to be put into finding the exact requirements of difficult germinators. Like my teacher always told me when I failed, "keep going." Richo"
|On Aug 14, 2009, Decius N/A,
I have ordered from Horizon Herbs for about two years. The products I receive are very good quality, sealed, and there are very few problems with the goods themselves as far as I can tell.
On August 15th, 2009, Decius added the following:
"Decius claimed that a package that weighed 2 lbs sent airmail from the US to Canada only cost a dollar to ship. Actually, anyone who is familiar with airmail costs to Canada knows that this is impossible."
Case in point - The founder of the company is publically calling me a liar and opportunist, chasing 8 dollars. It is indicative of my rating that a customer has to scan and upload an image to be taken seriously:
"However, Decius was upset, so upon hearing his complaint, we sent him a $5.00 coupon."
No you did not - you ignored me for two weeks. It was after my second complaint that you sent a coupon without addressing my concern which is WHY I was charged the difference.
"After further complaint, we refunded his card for the shipping cost minus the $1.00 that he felt was a fair charge."
No you did not. This was what your customer service representative sent me, after consulting you:
"You will not get a refund and if this is your last order that's ok. We do
not need your custom. We like our positive, honest customers who value our
service and company. Please refrain from contacting us again with further
"After further complaint, we refunded his card for the shipping cost minus the $1.00 that he felt was a fair charge."
No, you didn't. You sent me an email about the refund and issued the refund shortly after I posted this complaint, not before.
"Decius, I personally apologise for any rudeness you received from us, and I hope you will find it in your heart to nullify this negative vote on Dave's."
How can you apologize to me when you've lied 3 times, called me a liar and opportunist yet again, and to top it all off now have proof that from the start you charged me 5 times the shipping cost of the item? You ignored my statement that I no longer want a refund and issued one anyways.
Does it take a customer becomming so irate that they have to go and make a public complaint about you for you to stop calling them liars and thieves? The attitude of your company seems to have changed dramatically after this post of mine.
I run two retail companies, and let me tell you - even if the customer is wrong, you find a way to make it right. You never, ever call the customer a liar, even if you think they are one. And in this case, you've called an honest loyal customer a liar and a thief, and run with your adamant unapologetic behaviour to this nasty point.
On August 15th, 2009, Decius added the following:
"real or imagined" - I need not further my complaints as in plain view we see the arrogance of this horrible company and its employees.
On Aug 14, 2009, Horizon Herbs, LLC responded with:
"On Aug 14, 2009 1:05 PM, Horizon Herbs, LLC responded with:
Decius claimed that a package that weighed 2 lbs sent airmail from the US to Canada only cost a dollar to ship. Actually, anyone who is familiar with airmail costs to Canada knows that this is impossible. However, Decius was upset, so upon hearing his complaint, we sent him a $5.00 coupon. After further complaint, we refunded his card for the shipping cost minus the $1.00 that he felt was a fair charge. Decius, I personally apologise for any rudeness you received from us, and I hope you will find it in your heart to nullify this negative vote on Dave's.
On Aug 14, 2009 7:41 PM, Horizon Herbs, LLC added:
Actually, all coupons and refunds were issued prior to Decius's comments on Dave's. In addition, we have tendered our public apology for all transgressions, real or imagined.
|On Mar 21, 2007, Natural001 Idaho Falls, ID wrote:
I ordered some books and seeds from this company last year. I was impressed by the selection of products that they had and that they were a family company. I wanted to have my own herb garden and wanted to grow several of the plants from seeds, even though I knew this to be difficult at times. I ordered several different seeds and was meticulous in planting them to the careful specifications to assure the most optimal plants that I could grow. Unfortunately only one of the seed packets that I purchased ever grew. I was quite disappointed in this. I thought that perhaps I had done something wrong, but even in contacting my local county agent, it didn't sound like I had, but I knew that sometimes seeds won't germintate for whatever reason, however so many varieties, and none of them to even germinate? That seemed odd to me. I contacted the company about my experience but never heard back from them, so I don't believe I will order any seeds from them again. I still believe they have excellent products as others have said, but I was very disappointed in the lack of help as I had requested for my poor luck with the seeds I purchased. The books I got from them were excellent. I received my products in good time and the transaction was good. Perhaps mine is a rare case, but they do happen. I have since purchased seeds from another company and they did germinate and I had a good variety that grew. I would hope that in the future if I order from them again I'll have a better experience.
On Mar 21, 2007, Horizon Herbs, LLC responded with:
On Mar 21, 2007 8:55 AM, Horizon Herbs, LLC added: