We will be rolling out several small fixes mid-day today (Jan 29.) We do not anticipate any disruptions or problems, but f you spot any unexpected issues after 12 noon (PST), please report them in the designated thread in the DG Site Updates forum.
On Jul 10, 2009, Reviewer41 Salt Lake City, UT wrote:
I tried to order a 10 lb bag of Watersorb directly from the company and approximately 2 weeks after placing the order, and receiving 2 e-mailed receipts confirming that my order was received, I got an e-mail from the company stating that “Your order was caught by the spam filter and not discovered until today!” I was told that this problem is why they ask all customers to contact the company if they do not receive a shipping confirmation within 24 hours.
I responded that it seemed incredible that e-mails generated by their own website are tagged by their own spam filter and it took 2 weeks to find the error. I asked them to ship the product in an expedited manner. The response was to ask if I wanted the order cancelled. I was told that this only happens twice a year and “It is a shame you didn’t contact us when you didn’t receive your tracking within an acceptable time frame.”
I cancelled the order and ordered an equivelant product from another company.