I am a male, 67 years old and have used reel, power mowers, self propelled and up to rider mowers. This spring I ordered the Neuton 6.3. I have never been happier with a mower in my life! The cut is as even as a flat top hair cut. True, it leaves some clippings (I use the mulcher), but they are easily removed with a blower. The Neuton is very easy to use. I ordered a second battery, which I really didn't need (my fault). I have never had one single problem with my mower or even had to refer to the handbook, except when I easily assembled it. My neighbor is envious. The people having problems are probably cutting high grass on low settings. Doesn't work well with any mowers. Good job on developing this baby!!! Thanks.
As our city offered an incentive to purchase Neuton cordless mowers, I was very excited to take this opportunity to obtain an environmentally friendlier piece of equipment. In only 3 uses, the mower stopped working. After I had exhausted all troubleshooting options mentioned in the manual, I finally contacted the company. On the first day the representative promised to e-mail me the list of their partner/certified repair shops in town. That did not happen. I had to call again the following day, wait for about 15 min to actually talk to anyone. This time they suggested to take the battery in for testing to "Batteries plus". That took me about an hour. The battery was fine.
I called the company again. This time a different representative stayed on line while she e-mailed me the list of shops. I live in a city of 500 000, and there was not a single repair shop on their list located in my city!!! The closest shop was 45 min drive away. I refused to waist my time even more and they agreed to ship me a new mower. It was supposed to arrive in 3 days. Needless to say, it took 5.
Upon opening the box, to my utter shock, I discovered they had sent me A USED MOWER OF A WRONG MODEL !!!! UNBELIEVABLE! I called the company again. They were apologetic about their mistake and agreed to ship a new replacement. They said it would take 2 days for me to receive it. It's been a week and I'm still waiting. However, they did send a UPS driver to pick up the old units without making any prior arrangements with me. Of course, as I do have a job, I was not at home in the middle of the day when the UPS driver stopped by... Also, as I already had recycled the package the first mower came in, I had explained to the customer service representative that I would be able to send the mower back AFTER the new one has arrived. Only then would I have appropriate packaging materials to wrap the mower safely. And not to waist any more of my time, I would like to be able to send both mowers (the faulty original one and the wrong model used one they sent me as a replacement) at the same time as I would need to be at home when the UPS comes.
Well, I suppose I will be making another phone call tomorrow... All together this ordeal has already taken at least 6 hours of my time. And I have to continue borrowing my friend's mower to keep the yard taken care of.
While I like the idea of using environmentally friendly products offered by smaller companies, the level of incompetence on the part of Neuton will definitely make me think twice before purchasing another item from an unknown manufacturer. Had I purchased a mower at one of the big-box stores, I'm sure there would be no problems in exchanging the faulty piece of equipment. Very unfortunate...
On Sep 11, 2009, firsttwelve Bowling Green, OH wrote:
I couldn't be more pleased with my Neuton mower. Fortunately, it was purchased second hand for a very reasonable price. I use the mower at my place of business and mow at least once a week. Total mow area: almost an acre. Time mower works: each and every for full length of time needed, sometimes hours. Mows tall grass, thick grass and very big weeds effortlessly. Very light to push and no problem keeping safety handles engaged. Extremely quiet and super easy to use. I am not a young woman and I adore not having to pull-start a mower. The fact that it uses no gas or oil is a blessing. I have used it all summer and have not had to contact manufacturer or customer service; hope I never have to (sounds like a nightmare!) I have had absolutely no problems with the mower and would highly recommend it to anyone.
On Sep 4, 2009, outsidedowntown Gainesville, GA wrote:
I was going to buy a new electric mower and decided to question a neighbor a few houses down who I knew owned a 2004 Neuton EM 4.1, basically the same model as the CE 5 except the new 2009 CE 5 is more streamlined. It turns out he hated his Neuton and he really hated that had spent so much money on what he felt was a worthless junk machine. Before I could even ask he wanted to know if I'd buy his Neuton for $50.00. Maybe just enough cash to get him plastered so he could try to forget he'd spent $418.95 for the Neuton! The little Neuton looked like new, was always stored inside, and he'd only used it a few times because he said the batteries wouldn't stay charged well and it's cut was sloppy. The catch was that he could not find the battery charger and both batteries may need to be replaced. Seeing how expensive the batteries cost I almost didn't take him up on his offer. But I could not resist and purchased the used Neuton EM 4.1. The battery charger was not too expensive around $20 with shipping. I charged the batteries up and was able to cut all of my lawn (75' X 40' lot) with the mulching kit installed. The mower is very light and pushing the mower is a breeze. My lawn is mostly flat but this mower is so light it rolls very well over dips and hills. The wheels are easily all adjusted in one simple action. The safety feature handle can get tiresome to squeeze. The mulching kit and bagger works OK but they use up more precious battery power. I really don't like the rear grass discharge but you can cut more because it uses less battery power. It's almost like Neuton forgot about the discharge chute and added the rear discharge at the last minute and did a bad job on the design. Neuton proudly exclaim "The clipping are discharged to the rear so you don't blow clippings onto your driveway or planting beds". What about my shoes and pants Neuton? The rear discharge throws clippings right out on your shoes and pants until the power starts to fade. Also, the clippings build up on the rear of the deck and you must constantly stop and clean them off and then you have a big pile of clippings in one spot. The new mowers have rear side discharge but I have had John Deere gas mowers with this same poor design and it still stinks. I'm sure the Neuton's with rear side discharge can't move enough air to keep the clippings from choking up the chute. And you must clean the underside and all extra parts off after every use. If grass gets built up under the mower then you can just forget cutting anything. Some grass cuts better then others and you have thick grass then don't buy a Neuton it won't do the job required. Neuton customer service is terrible. Especially if you criticize the mowers. If you do that it really makes them angry. They should read these post and listen to all the customers so they can design a real "Green" machine. I'm disappointed in Neuton mowers but I'd really be sick if I'd spent more then $50.00 for this mower. For $50.00 plus $20.00 for the charger I got what I paid for. I wanted to love my Neuton mower but it's more a "Love Hate" relationship. I will eventually buy a Solaris or Epic cordless electric mower. Before you buy a new Neuton mower borrow one first or buy a used one.
I purchased the 6.3 mower. Entire experience has been negative as follows:
1) BATTERY: insufficient for my yard and only lasts about 40 minutes. Recharge takes a full 24 hours.
2) MOWER: wheels are too small, made of hard plastic; wheel parts fall off; blade shreds the grass, not cuts it; grass clumps in the undercarriage regardless of whether it is mulched, bagged, or discharged; blade slips and does not stay tight as it should once installed.
3) GRASS DISCHARGE: horrible design. The plastic device is large, goes on the back, gets in the way, comes loose. Terrible design.
4) BAGGER: The plastic bottom of the bag arcs. Cut grass does not enter the bag easily. Because the bottom arcs, grass falls out when the bag is removed.
5) MULCHER: The grass, wet or dry, clumps.
6) PRICE: Overpriced
7) BLADE SHARPENER: Worthless.
8) CUSTOMER SERVICE: Satisfactory; however, during a "sale" as advertised in a mailed flyer, I sent 2 email to inquire about the "reconditioned" mowers and no one responded. When I called, there was a long wait time and the Company had no more "reconditioned" mowers. I bought a new one. Big, big mistake!
7) PERFORMANCE: Sucks. Big disappointment.
Overall, I regret having purchased this product. A postage-stamp size (tiny), flat yard is about all this machine can handle. It is NOT easy to push. There are 4 height-cutting settings, 1= lowest, 4= highest. For my yard, forget 1 and 2 as the battery power is insufficient to cut the grass and the power winds down in about 15 minutes at these settings. Setting 3 is best but the battery winds down in 40 minutes. The blade will continue to turn but too slowly to cut the grass therefore, the advertised 60 minutes of power is misleading. Setting 4 cuts only the very top of the grass. Unfortunately, I threw the box away so I'm stuck with this $500 dinosaur. Soon I will purchase a 6.5 horsepower gas/oil mower. The $510 I spent with Neuton could have purchased quite a lot of gasoline.
I bought a Neuton for all the right environmental reasons --- the reasons are still great, BUT this machine was a BIG mistake!
I hate to say it but, if I had done my homework a little better before purchasing this Neuton mower, I wouldn't have spent the last hour calling customer service and getting no where, AND now be over here complaining about it.
The first thing I found out is what a previous customer has already stated on this board, and that is;
"Customer service is DEFINATELY not 24/7 and two, they are ABSOLUTELY not willing to pay for shipping.".
The problems with this machine:
1) It rolls like a log -- a very hard to push log. I am serious when I say it can (almost) put you into cardiac arrest just trying to push it up a slight incline on your lawn. This makes absoluely no sence because the machine is supose to be light weight and a free rolling unit.
2) It does not shoot the lawn clippings into the bag when you PAUSE the MOWER. (i.e., stop walking -- machine is running -- turn machine to mow the next row). The problem is worse when you stop the mower (stop the blade). ANY, and I do mean ANY, clippings that were heading in the direction of the bag will NEVER get there --- even if you start the machine in the samse spot and roll back over them -- just forget it!
3) The video shows a senior strolling along pushing the machine with ease. I can say that -- beyond a shadow of ANY doubt --- this video is a complete CROCK of s***! Unless you have a very short, flat lawn -- and plan to cut the grass when you only have to take off 1/4 of an inch, there is no way you are going to comfortably push this machine anywhere.
In other words --- all you elderly out there reading this had better hit the muscle-enhancing drugs or you're S.O.L.!
There were some good points about the machine:
Enviromnmentally friendly --
No gas polution on the grass (or air) --
Moderately quiet --
To sum it up:
Its a log to push;
Customer service is "0" help:
You will loose money when you try to return the machine (for me that will be $70).
SAVE YOUR MONEY - THERE ARE BETTER ELECTRIC MACHINES!!!
If you have a postage stamp lawn, buy a Solarus.
If you have a big lawn, get one of the small riding electric mowers out there. They are good,but spendy.
This is my second season with the Neuton 5.3. I haven't had the problems others did, but from the descriptions I think it might have something to do with the fact that I read all the instructions. People stop when I'm mowing and comment on the low noise level. I have a steep terrace and it is much easier to mow with this light mower. You're going to have a problem if you have grass over six inches tall. It's a light mower for small yards! I love that I don't have to call my husband to carry and start the mower. I charge the battery right after using for 24 hours as instructed, One week later, I drop the battery in and mow my lawn again. The charge lasts longer than an hour for me. I have arthritis in my hands and wrists and I have no problem squeezing the handle or holding it down. I would like it to be made in America by American workers, but this technology has been around a long time and no American company has jumped on the bandwagon yet. Ecological products have a hard time getting started in this country for some reason, but I'm not going to go back to polluting just because someone >cough... oil companies...cough< doesn't want these things to become popular.
On Jul 16, 2009, targetone Monterey Park, CA wrote:
If I done my homework before purchasing a Neuton mower, I wouldn't be on here complaining about it. First as many have said their customer service is not 24/7 and two, they are not as open or free willing to pay for shipping or anything to send free parts if they are defective; in fact I found them rather difficult to deal with.
I am sort of an American who likes to buy American things; this is one of those things that I didn't look at the labels closer than I thought. Vermont is only the call center, not where they are manufactured from, rather they come from Taiwan. Even though they are nicely packed, it is a box that is 90% plastic. The major disappointment is the plastic body but also the plastic shell. Rocks or wood sticks easy damage the inside and the blade is quite thin to handle rough grass or tall weeds. I have no idea why they didn't make a dual option to run a 120 volt electric charge for tall grass and then switch to battery to 24 volts for light grass? Whatever the concept was, the engineering is for small lawns only. I viewed on Youtube about the CEO mowing tall weeds in a Vermont field somewhere but don't always believe what you see. I tried the same thing and it is not what is appears too due. When I asked if I could returned the mower to the gas exchange, they throw out my old gas mower immediately and Neuton is not willing to except a refund on the mower either, certainly not what I expected after having decent test run. So my recommendation is, donít buy one if you have doubts or if you want something that is going to do the job, go for something American made or at least some return policy to take it back.
I bought the CE 6.2 and it has driven me crazy at times. Its major flaws are poor mulching which has been mentioned by others. No one else I read mentioned how much grass sticks to the bottom of the mower. At times there is so much it slows the mower and clumps start to fall on the lawn. (This happens whether I mulch or bag. And I am not mowing wet grass.) I scoop it out multiple times.
I bought a second battery so I can do my entire lawn (if it isn't too long). I like having a rechargable compared to the electric antique I had. When it functions it is great.
Last week I had to replace an end cap on the rod that adjusted the back axle. The height of mowing so too low and I had to puzzle through the innards to figure out what the problem was.
Right now it doesn't work because the safety key connector came unsoldered. I tried to solder it back but it only lasted one mowing. I spent an hour on the phone waiting today and I never was served. So we will see when my email is answered and a new circuit board is sent (I hope).
I was hoping this company would have good service but apparently they spend most of their money on advertising. Consumer Reports preferred the Black & Decker rechargable but I wanted to support what I thought was a "green" company.
Customer service is the main factor in this negative rating.
I traded in a perfectly good, working 21" Sears gas mower through the clean air program. I got the Neuton CE 5.3 (14") for a discounted price. I had high expectations, and got a good dose of virtue.
I mowed the yard once after charging the battery for 72+ hours. The Bermuda grass was high because it had not been mowed for a while. I had no problems mowing front and back of a small residential yard. There were lots of Mohawks-lines of grass that were missed on each pass. I attributed this to learning where the mower cut. However, it wasn't easy to guess right out of the box.
It took a little longer to cut the grass, but I expected that. However, if one overlaps as little as 4", the 21" mower cuts a 17" swatch. The 14" mower cuts only 10". This is a big difference. I was swayed by cost not to get the 19" mower. I think I made a mistake.
In two weeks I needed to mow again. The mower would not function. There is no customer service on Sunday, so I could not find any solutions. This is very irritating. I also had to attend to the difference between Pacific and Eastern time, which severely limited my ability to reach support. I think a company that pretends to sell to a nation-wide market should have an equally robust support.
When I did get to the support person, the diagnosis was a faulty switch. The replacement was back-ordered. As an interim measure, I was told to pop out the switch and exchange the leads for the attachment and the mower. This got me to the second cut.
The second cut had fewer lines of uncut grass. I guess I was learning where to aim the mower. This time, I had inserted the mulching plug. I can't say that the mulching was great. Maybe just adequate. The gas mower did a lot better with less effort.
A couple of weeks later was time to mow again. The replacement switch had arrived, so I exchanged the old with the new. Nothing worked! The power indicator light did not even shine. I tried moving the wires, but nothing worked. I looked in the operating instructions book for a wiring diagram. Nothing. I wen on-line to see if there were a special users manual. Nothing. I called-support was closed for the Independence Day holiday. It is Sunday-no support on Sunday. I have a vacation day Monday, and will leave town for nearly 2 weeks on Tuesday.
For the price I paid (even discounted) I expected the machine to work flawlessly for the rest of its life. I also expected responsive customer service when I needed it. I do not know why there is no support on Sunday. It seems obvious to me that many of us do yard work on week ends, and will find problems then. Getting stuck for another week with an expensive door stop is simply unacceptable. It is also unacceptable in the internet environment not to have a detailed diagram of ALL of the mower's parts. Then an intelligent person could conduct an analysis and try to solve a problem when support was unavailable.
Another peeve. The more expensive and larger mower has a built in volt meter. This is missing on the smaller machine. The total cost of this item has to be low. It is unconscionable that this useful gauge is missing. All owners should receive this as part of their warranty, and all future machines should have it at the time of purchase.
The machine is quiet! It is a lot quieter than the gas mower. It is somewhat quieter than a corded electric I had before. It is just powerful enough to mow the grass. I had day-lilly trimmings in a pile. My gas mower chopped them into small compostable bits with little effort. The battery mower stalled and popped the reset button. It also took many passes to reduce the pile to nearly nothing. It did not manage to lift and chop many of the stems, so I had to pick them up by hand.
I think the main advantage of this mower is virtue. I still have that. I am helping to save the air in the San Joaquin Valley. I think I will be able to get my yard mowed, though I don't know when. And I don't know how well.
The mower is a good concept, but falls very short as being good. The mulching blade does not mulch very well. I contacted the company and told them it was poorly designed compared to my Honda mulcher mower. Still try to use because I like the idea enviromently. The battery does NOT last 5 years as advertised. Mine has been lucky to last 2 years. I keep charged when not being used. Called company about battery not lasting as advertised. Their answer was "BUY a New battery". They really didn't care are not very good at customer service. The price for new battery is $90. Very costly mower if you have to replace battery every 2 years. I would NOT buy again.
I bought this mower at a yard sale about 4 years ago and it has been working just great for me. I have no idea how long the previous owner had it so I'm not sure how old it is. I'm in zone 7 so my winters can get pretty cold and my mower has never missed a beat in the spring when it's time to mow. I take the battery out and store it in the house all winter then sometime early spring I charge it up for 24 hours and off I go. I even mow my neighbors lawn with it as well. I would highly recommend this mower to anyone. It's light and durable and very quiet.
I purchased my Neuton in June 2008. It worked fine for the first season. Come Spring 2009, it didn't work. Customer service asked me if kept it charged all winter, to which, I replied that I did. CS tells me that I should not have followed their directions; rather, I should have kept it uncharged and then recharge it 24 to 48 hours prior to using it. They tell me to take the battery to Radio Shack to check it's charge. I do. The charge is 27.7, which is OK. CS then suspects that it is the circuit board. They send me another one, I install it, it still doesn't work. CS sends me a new handle bar, I install it, and it works... for now. About a month and a half has elapsed and, in the meantime, I'm using my old mower.
The cut on the Neuton is not very even. Rows of uncut grass remain after I mowed it. My electric Honda mower makes a much nicer cut. The Neuton is easy to use and convenient, for those more concerned with ease rather than a good even cut. Customer service was nice enough; although if the product was more reliable, I wouldn't have to use their customer service.
The jury is still out on this mower. I suggest you hold on to your old mower after you purchase this thing, you might need it. Next year, if I have to go through this hassle again, you could look for mine on Ebay.
Purchased the mower and was impressed, mowed maybe four times in 2008 and put it away for winter. Removed both batteries, I had purchased a spare, and used the one charger by switching back and forth all winter. Come spring, 2009, nothing working. Called company and they said charger must be bad, check it with something or other which I don't have or have the inclination to get. Bought a new charger, actually they agreed to replace one and I bought another. Hooked them up and neither charges either battery,, I'm done. I'm not gonna mess around with this thing any more. I bought two more for two daughters before mine acted up, we will see how theirs work out. I would like to turn green, but I'm going back to my ride on John Deere thank you. It has Never failed to start, it may be noisy, and it may use gas, but it does a great job without arguing, always! They are not ready to be selling these I think, needs more reliability.
I've had the Neuton CE 5 for about 2 years. This spring it would not start and the battery charger plug was corroded. I called techinical support but the customer service was terrible and the time on hold extensive. (Each time I had to call the time on hold was at least 30 minutes, usually much more). The employee was rude and wanted me to call back the next day since it was close to closing time. Instead I called the dealer and had them order it for me. This did not fix the problem, so I called techinical service. They told me I needed a new part which they sent to me. This part was not even for my mower. I called technical support again and they said I needed a new key but it was back ordered. After waiting over a week for this, I got this from the dealer as well. This did not work either. I called technical support again and they told me the warranty had expired two weeks ago. (I have been spending over a month trying to get the right part). They said they didn't know what was wrong with it, and I would have to take it to the dealer to have it fixed. Then they thought it might need a new battery. At this point I've decided to buy a new mower instead of putting more money into this one buying yet another wrong part. I liked this mower initially, but the customer service/technical support is extremely poor.
I purchased a Neuton CE 6.2 (the larger of the two models) in March 2009. In the first 20 minutes of use (several weeks later) one of the nuts & bolts holding the handle to the frame fell off. I was able to find the nut, but not the bolt. I jury-rigged the handle with another nut & bolt and called the company for a replacement bolt -- the OEM parts are metric (not easy to find locally) and my jury-rigged fix protruded too far, so I wanted to have the correct part installed. Many of the parts listed in the owners manual did not have part #'s it took one of their parts tech support people a while to identify the part -- which was out-of-stock but due in by the end of the week. A couple weeks later I called again and discovered the part had come in a few days earlier and would be shipped to me in a few days. A replacement bolt arrived (they call it a screw rivet) -- sadly it was the wrong size part. I called again -- this time they promised to sent the RIGHT part. I reminded them that it could NOT be sent by UPS -- U.S. Mail would work, but UPS would NOT work. They agreed to send it via USPS (U.S. Mail). A few weeks later I called AGAIN because the bolt had not arrived. They had sent it by UPS -- and as I had previously told them that would not work -- they agreed to re-send it by U.S. Mail. I am waiting to see if it arrives. I should comment that EVERY time I called I spent AT LEAST 5 minutes "on hold" -- usually 10 minutes or more -- I hung up 3 times after being on hold for 15 minutes. Unfortunately the customer service and parts and shipping problems are only minor difficulties.
The mower is quieter than a gas mower -- and as an electric motor starts with the simple sliding of a switch and holding of the handle it starts very easily. There ends the positive aspects.
I should note I never mowed until at least 36 hours after the last rain (usually 48 hours or more) and that I always waited until late afternoon to mow my lawn so it would be as dry as possible -- by late afternoon the morning dew would be totally gone and the grass was as dry as it would ever get in humid upstate NY.
The battery charge does not last nearly as long as the manufacturer claims. Although my lawn covers just barely over 1/4 acre and noticeably less than 1/3 acre -- the battery charge is only sufficient to mow EITHER my front lawn OR my back lawn -- not nearly enough charge to mow BOTH. Using the trimmer accessory takes a third charge cycle. Lack of adequate power is a serious problem. The mower theoretically allows clipping heights of 1" or 2" or 3" or 4" -- easily adjusted by moving a lever. My CE 6.2 mower is only capable of mowing my lawn at the 4" height. I mowed my lawn at 4" height using the mulching option for the first couple times then tried lowering it to the 3" height. Just 2 days after being mowed at the 4" height, I tried mowing at the 3" height, using the mulching option -- the FULLY CHARGED battery lasted less than 30 minutes and I only got about 1/3 of my front lawn mowed -- and instead of mulching -- it left clumps of grass in long rows. The next day I cut the remaining 2/3 of my front lawn at the 4" height using the bagging option, and over the next week I mowed my entire lawn at the 4" height using the bagging option. Mowing at the 4" height with the bagger is inconvenient because the bag is small and needs to be emptied every 15 minutes. I assumed that using the bagging option would keep most of the cut grass off the lawn which should help with the transition of lowering it to the 3" height. After the entire yard had been mowed at the 4" height with the bagging option, I tried mowing at the 3" height with the bagging option. Sadly, even that did not work. Mowing at the 3" height the bag gets filled in about 8 or 9 minutes -- if not emptied right away, the mower begins to leave big clumps of cut grass in it's wake. Empting the bag every 8 or 9 minutes really makes the mowing job take a LONG, LONG time -- while the bag installs in about 30 seconds, removing it (because of a poor design) takes a minute or two, carrying the bag to a barrel to dump it, returning to the mower, reinstalling the bag and starting again adds about 5 or 6 minute interruption. The frequent emptying of the bag turns a 1-hour mowing task into an hour 45 minutes. I only did my front lawn this way once -- 4 days later I tried mulching at the 3" height -- the large clumps of grass began rolling out from under the mower after about 5 minutes of use. So, the ONLY height that the CE 6.2 can mow my lawn is the maximum setting: 4". When I discussed the poor power/charge problem with a tech support supervisor at Neuton, he said perhaps I had not allowed the battery to charge long enough. My owners' manual says "a full charge takes at least eight (8) hours , and may take up to twenty-four (24) hours." I told them that I since the manual also says the battery can be left in charge mode for up to 6 months without harm, I just leave it charging when not in use -- so it usually had 24 to 48 hours to charge between uses anyway. The supervisor said the battery should really be charged for 48 to 72 hours after each use ... but leaving it on the charger much longer would bake & destroy the battery ... the manuals were being re-written. The supervisor said perhaps my charge/power problems could be caused by a faulty charger -- they are apparently delicate and if it was dropped or jarred in shipping it might not be putting out enough volts to really fully charge my battery -- he suggested I hook up my multi-meter to see if it was actually putting out at least 44 volts -- now I have to get a multi-meter.
-- poorly assembled -- parts should not fall off in less than 20 minutes of use.
-- poor quality control -- charger is delicate and often inadequate.
-- lousy owners' manual -- incomplete & incorrect information.
-- poor customer service, long, long "hold" times, sending wrong parts, shipping by wrong carrier.
-- inadequate power to cut normal grass lawns except at 4" height - using either the mulcher or the bagger
-- marketing exaggerated capabilities saying the CE 6.2 could cut a 1/3 acre lawn on one charge -- it might be adequate for a 1/6 acre or 1/5 acre lawn. It MIGHT be okay for a 1/4 to 1/3 acre lawn in a very DRY climate with dry brittle grass or perhaps some thin, short dry grass that would not challenge the under-powered motor.
We purchased the 5.2, 14" Neuton mower over four years ago and was very happy with its performance except the extra time required to cut our yard compared to the 21" gas mower. I was especially impressed with the trimming it did around the side walks and curbing. We were so satified with this mower that we purchased the complete mower kit for our daughter and son-in-law for their new home. When the larger 6.2, 19" model was introduced we immediately purchased it and sold our smaller model.
The 6.2 model has been a terrible disappointment compared to the 5.2 model for these reasons:
- Leaves grass clumps instead of mulching the grass
to be buried into the lawn requiring us to go over the
the area to hide the cut grass
- The trimmer do not cut a nice clean line along the
sidewalk and curb as the mower's wheels (on side of
trimmer) tend to roll over the debris just cut and up
on lawn itself, making the trimmer uneven, crooked,
not nearly the controlled trim we had with the smaller
mower. Also, this trimmer throws dirt and grass in
one's face since you have to operate from this side
in the attempt to get the best possible edging.
We really wish we had kept the smaller mower as
we are very disappointed in this larger model.
This is my initial impression based on using the Neuton 6.3 mower for the first time.
My wife and I have been using reel mowers since starting a family 20+ years ago. With our reel mower in need of replacing this spring, we looked at cordless mowers. After reading reviews on various sites, I ordered the Neuton 6.3 directly from the company.
The mower arrived in 6 business days. It was easy to unpack and assemble. I charged the battery for 48 hours and mowed our grass last night.
Our lot is 60' x 130' (including our house). This would be an average-sized city lot here in Central Ohio, USA.
Our backyard was high (6-7") due to recent rain followed by sunny days. I was very pleased with the job the Neuton did on my backyard. I used the mulcher plug (which was factory installed) since our city no longer picks up yard waste (sigh). I saw very little clumping of grass, and only had a couple of strips that I had to revisit.
The mower's noise level was higher than I expected, but better than a gas mower. To me, the noise level was the same as a next-door neighbor mowing his yard with a gas mower.
I used the trimmer attachment and found it to work pretty well. There are still some areas that I'll have to hand trim (where fence, house and A/C unit meet), but it was nice being able to edge along our sidewalk and trim around trees and fences w/o getting out my corded electric trimmer.
Battery charge was barely in the yellow when I finished the entire yard. Clean up was a breeze (I used a broom to sweep the grass clippings off the top cover and wheels).
Overall, I am quite pleased at this point. Here are my pros and cons:
- Easy to push, even for this 50 year old guy
- Looks cool
- Demonstrated ability to mow long, thick grass w/o bogging down
- Engineered really well. I like how top cover reveals a place to store a couple of wrenches that come with the mower. Yeah it's plastic, but I think the plastic materials are necessary to keep the weight manageable.
- It works as advertised...
- The handle.
You have to squeeze a bar on the handle towards you to engage the blade. Releasing the bar stops the blade immediately, which is a nice safety feature.
However, releasing tension on your grip will cause the motor to start to cut out. The manual warns that frequent stopping and starting the mower will cause the motor to overheat, and recommends leaving the mower off for at least 5 seconds before restarting it.
I can't help but think that having the power start to cut out and then turn on again is hard on the electric motor.
To me, the handle needs a lock in the on position. I would liken it to cruise control on a car.
The car manufacturers don't prevent you from using cruise control in stop and go city traffic. You don't use it because you would probably have an accident.
Well, if I'm mowing with kids and/or pets in the yard, I may not want to use the handle lock. But when the yard is clear, I think I should have that option.
Finally, I developed a blister at the base of my right thumb from squeezing the bar. I will most likely resort to wearing an old pair of fingerless bike gloves the next time I mow. These were a favorite accessory of mine when using our reel mower.
- Trimmer line feed
The trimmer said to refer to the mower manual for instructions, but I couldn't find them in the mower manual. To advance the trimmer line, you have to press a white switch on the reel and pull the line out. This is awkward.
On May 16, 2009, tracywello Fort Collins Colorado United States wrote:
My story with the Neutron mower went differently. The blade fell off after 3 months of use, still in rather new condition the blade underneath me came right off without any warning sign. Just cutting normal grass was inches away from cutting my foot. If I wasnít wearing my sandals, I would have lost some toes. The blade is very cheap and rather thin compared to a real gas push mower; probably because it is running on battery as they need a light weight blade to save on energy. This is ridiculous when you know how much these mowers cost a problem like this happens. Without the blade the mower is in incredibly noisy and it can only be fixed by welding the blade back on but personally, I donít like the idea of a welded blade on a mower. It could fall off again but I am sort of stuck with this thing as it cost too much to buy a gas mower which I should of bought instead.
Purchased a Neuton CE5 as part of a Rocky Mountain Air Quality exchange program. I gave them my old gas mower and received the Neuton for $140, which to me is a great price.
First the negative side. I surrendered a 22inch cut for a 14inch cut, so it takes longer to cut.
The blade does not reach as close to the front, back and sides as the gas mower, so more trimming is necessary.
The mower comes with a side discharge chute, which was ill thought out and poorly engineered. With it on, you can't back up, go over uneven ground or turn the mower by pushing the handle down and swiveling the front. If you do the thing just falls off. You have to lift the back, and move that around which is kind of awkward.
The chute is now in the recycle bin. However, I found it was not needed. The mulch plug works just fine, and if the blade area fills up with too much wet grass to mulch it just drops the surplus out the bottom.
Please wear gloves while cutting, the rubber handle is rather rough and I got a very nasty blister between my thumb and forefinger in the first half hour's use.
Second, the neutral aspect to me is the cost. They say the batteries last about 5 years, and although I have yet to fully discharge a battery, (I cut the front one day, and the back the next, charging overnight.) I have purchased a second, just to be sure I can completely finish my yard in one day.
A battery is about $90, so two is about $180 every five years. That money can buy a lot of gas, and air filters, and oil, and spark plugs, so from a cost stand point that's a wash.
Now for the positive.
Somebody complained on this site about the plastic construction. The mower is built of heavy duty plastic. Kind of like kid's "big wheels" and playground equipment, which from my experience is virtually indestructable. Heck, my car bumpers are plastic, and Boeing is about to lauch a plastic airplane, so what's the big deal?
Cleaning is a whizz. My old mulching gas mower, I could tilt back a little and try to hose out the bottom, trying not to spill gas or oil, and the metal housing could pack cut grass into every little nook and cranny. With the Neuton, I finish cutting, take out the battery, lean the mower almost vertical against a tree and hose off the bottom, and with the plastic construction, there are no nooks and crannies.
Starting out is so much easier than the gas mower, put in the battery and go. No more checking the oil, filling the gas tank, and cleaning the air filter. That is quite a time saver.
Although the mower is not silent, it is much quieter than a gas mower.
With a gas mower, if you have to stop to move something, you have to shut it off, and pull to restart. With the Neuton starting and stopping is just a switch away. While repositioning the mower, I now stop it, and start when ready, where as the gas mower was kept running whenever possible, to avoid the pulling the cord to restart. Shutting the Neuton off when not cutting, saves the charge.
I have now cut the front and back (about a 1/4 acre) twice. Denver has had quite a bit of rain in that time, the grass is growing very quickly and needed cutting before it could dry out. The Neuton had no problem cutting high wet grass, and like I mentioned if I would try to cut and mulch too much, the mower would just drop out the surplus, which I would later go back over and the mower would mulch it just fine. The mower never bogged down during the whole time.
Finally, I have always felt a bit guilty about using a two-stroke gas mower, knowing how polluting it was to the environment. So having an electric mower, and doing my part, makes the Neuton a very positive experience.
I have now used my Neuton 6.2 a total of 9 times. So far, I'd have to say that my experience is good. It isn't as "quiet" or as "light" as the company claims but overall my experience has been good.
The battery life is what I expected. In the early Spring my grass requires more frequent mowing otherwise the Neuton would not have the power to effectively cut it. The thicker grass robs power during the cycle, shortens the life of the battery and the mower doesn't mulch as well. The mulching issue I experienced even with my good gas mower. If I mow frequently enough the mower performs well and the battery life is just enough for my entire lawn.
The trimmer attachment I have to admit is a disappointment. No matter how high I set the mower setting, the timmer attachment scalps the lawn in front of the mower - it seems to cut much lower than the blade on the mower. I haven't mastered using the trimmer as an edger as the mower is much to difficult to handle as an edger.
The construction is cheap and lightweight. On the other hand, I wasn't expecting a steel or even aluminum mowing deck or heavy wheels like a conventional gas mower. For my small yard the mower performs well for me and performs as I expected it would.
My neighbor has a Black & Decker and while I think the B&D has more solid construction, the performance in the mowers is equivalent for our application. On my decision to by an electric mower I was struggling between the Neuton and the B&D. After my experience with the Neuton, I would buy the B&D only on the basis of the better construction and for the option of local service - I tend to keep my mowers for a long time. So far, neither local service or the cheaper construction have been an issue on my Neuton. Only after several years will I know if my decision to go with the Neuton over the B&D was a mistake or not - stay tuned.
So far, so good. After research and reviews, including this site, I ordered the CE 6.3. It shipped in a few days and arrived via UPS in about a week. I charged the battery for about 36 hours and mowed my 1/3 acre lot for the first time tonight. The mower cut my 3" tall grass down to 2" height (setting 3) with no problem. The mower was quiet and light and easy to maneuver as advertised. Both of my adjacent neighbors visited to ask about the mower. My one neighbor thought I was pushing a fertilizer spreader until he noticed my mowed lawn. It's that quiet! My iPod volume was set at half the volume I needed when using my gas mower. That was one reason I bought the electric. I finished my 1/3 acre in 1 hour and the battery meter was just starting to dip into the yellow. So far, I am very satisfied!
Not impressed with this Neuton mover after I discovered it's weak battery time. Charged the battery for 12 hours on a new battery and it lasted about 35 minutes. On the manual it says it can handle any type of green grass but it doesn't give much information on types of grass. I fired the thing up and gave it light and tall grass. In some areas it handled grass fine and other areas it felt like it couldn't handle it at all. Personally the thing sounds like a cordless drill which is really is what it is, is a big battery drill but for grass. The price cost me $360.00 which was too much in my opinion for a mower. I asked my neighbor if he wanted to trade it for has newer gas mower including a few extra bucks with it. Overall the thing was packaged fine but poor customer service.
I want to say that I love my newton lawn mower. I can't compare it to a gas mower, since I have never used one. We have had it for 3 years and have had no problems with it. I like the fact that I can listen to music or still hear my children while I am mowing my grass.You do not bother your neighbors when you are mowing your lawn since it is not that loud. I never have to worry about running out of or spilling any gas and as long as you are always charging the battary the battary life is fine. Yes it is small and might not have the power that a gas mower has but I would not trade it for all the gas mowers in the world.
On Apr 23, 2009, joseablee Palm Springs, CA wrote:
If anybody ask me if the Neuton mower mowes like a lawn mower or a like a toy, I would tell them like a toy. It just cannot cut perfectly and the wide wheels smothers tracks allover the lawn. I was foolish to trade my gas mower for this thing, I used it once and never used it since. I ended up buying another gas mower which I am very happy with. The price of the gas mower was cheap enough and efficient enough to do more than the Neuton ever could and more. I would never recommend anybody to buy this mower. Ask any professional gardener why they don't use them? If anybody mowes for a living, you'll understand why Neuton is not made for cutting lawns.
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I had a Neuton mower for about 3 months, I used it only a few times. I hate the battery charger, you have to take the thing out to charge it and place it back in. Why did they just made the battery like the Remington has it, inside. The big drawbacks with the Neuton is, it is cheapy made. I give it a D+ in quality and C- in engineering and an F for outsourcing Chinese labor for American products. For the price I paid for this Neuton, I could of bought 4 electric mowers without replacing batteries. If anybody says these cordless mowers are about saving the evironment, think again, you have to make more batteries which causes also more harmful CO2 & plastics that effects the evironment from making more of something for nothing. Right now, I am selling this Neuton mower on Ebay, if anybody wants it, it's listed because Neuton won't return my money back.
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On Apr 20, 2009, billyandlee Chapel Hill, NC wrote:
Have had my neuton 14" mower for 5.5 years. It starts immediately, cuts well and is easy to handle. No gas, oil, spark plugs, yanking-to-start, or frequent servicing. I've had at least three neighbors ask what kind of mower I had that made no noise! They've since bought neuton mowers. My recommendation is to buy two batteries, so that one is always fully charged. I addition, I have since bought a neuton chain saw. For light work on my property (I don't saw down redwoods) it is an excellent tool. Even my wife likes too use it! Neuton rates high with me.
I've used my neuton 5 for about 10 years now, on a 1/2 acre lot. it takes 2 batteries to do the half acre, in part because I don't mow as often as I probably should. after some initial bumps with a charger that got fried during a power outage, It's been smooth sailing, as long as I wait for the dew to evaporate off the grass. wet grass does clog mulching area, but it also did on my gas powered mower - and I don't have the hassle of yanking a chain, or worrying about gas-oil spillage when unclogging the blade area with the neuton. my neighbor works nights-sleeps days and the neuton is so quiet, I can mow while he's sleeping without waking him. the 5 has a narrower bed than the models currently being marketed, but I've found this to be a good mower for me to use. It can take on 'scrub ' brush cutting , as long as you go slow..and handles the thicker grass over the septic leaching fields as well as the old gas mower did. I'd recommend that anyone planning on using it for more than a smallish front yard, invest in a second charger and battery. the batteries have been good for about 5 years, so the overall investment isn't that high.
On Apr 19, 2009, davisjunior Los Angeles, CA wrote:
I ordered this Neuton mover and was not impressed with it. Slow and cuts uneven but more so, it is very very weak on the grass. Not what it says from the company, they say it cuts anything but I tried it and not so. I tested it and it did not handle the grass I was trying to cut.
Craftsman for the second year was rated #1 by Consumer Report for the best cordless mover for 2009 and Neuton was among the worse rated. Remington also tested higher
but I agree, cords are stronger than battery and last forever.
I also agree with the Tawian thing, I wasn't pleased with Neuton produced in Japan when they are USA based. So I don't recommend the Neuton, Craftsman and Remington are fare better.
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On Mar 27, 2009, sirwilliam Los Angeles, CA wrote:
I bought a Neuton and I will tell you, it was terrible. Mowes aweful and the battery time is lousy. I thought when I was buying this thing it was made in Vermont but no, made in Tawian. On top of that they have lousy customer service, only Monday through Friday eastern standard time from 8 to 5, closed on weekends.
I took the mower and said give me my money back, they asked I pay the return shipping for $60.00 and I was not pleased. I decided to try the Remington mower and was pleased with the dual option for cord or no cord feature. Neuton bogs down, I mean really bogs down and sometimes the engine would stop because it couldn't hande the grass. I mean my gas mower really was the best thing I had, an American made Craftsman that never failed me in 25 years and still runs wonderful. They Neuton is a crappy plastic mower and it sounds like one too. The Remington was much better and could handle all grass but if it can't, you can throw the cord on it runs at 120 volts. Neuton only has 24 volts but on the battery option the Remington has 60 volts on battery.
I think if anybody has a thought about buying a lawn mower, buy American made if you can. Second, buy something that doesn't need replacing. If the Neuton dies or battery does in 5 years you have to buy another one. If the Remington battery dies also in 5 years, you have the cord that will last forever. If you want to save the environment, then buy an electric mower than. It's cheaper and never needs any replacing. If you want power and long distance, gas is still the cheapest and best option there is.
But Neuton mowers, no way! I hated the design and how it handled. I wouldn't recommend it but think about the Remington mower if you want something better.
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On Mar 25, 2009, chris_h Waukegan, IL (Zone 5a) wrote:
This will be my fourth season with my Neuton mower. I previously used a hand mower and I just didn't have the energy to handle it anymore, but I did not want to be polluting with a gas mower. I chose the Neuton specifically because of the smaller size, as I have many flower beds with curvy borders and some fairly tight spaces to maneuver around. I don't mind needing to make a few more passes when I mow. I just figure that's a little more exercise for me, which is good. I love the mower and have had no problems with it.
I'm about to start the 5th season with the 5.2 mower, in North Texas. I wouldn't have anything else, & we've had a lot of gasoline mowers. We're about to give our current mower to our son, & buy a new one for ourselves. He has 3 children, & this way there won't be a potential problem with gasoline, & no maintenance problems. We don't have any qualms about giving them a 5-year old machine, because of the history of zero problems so far. The mower rates at least 9.9 out of 10. The trimmer part of the trimmer-edger only gets about 7.5. We're getting the new trimmer-edger, so it may be an improvement.
I first have to say that this mower is incredible.
I have mowed yards with gas powered push mowers since my early teens, and I can say that I am very tired of the routine of gas mowers. They are noisy, smelly, and the vibrations are very irritating to my hands. I also hate the constant maintenance required for gas mowers. I took shop class in high school, and I know how to repair a small gas engine from scratch, but it does not mean that I want to tinker with the engine on a gas mower each time I have to mow the yard.
I was skeptical about the Neuton's claims, but I recently fired my lawn service, and I decided to take matters into my own hands. Neuton offered the 6 month risk free trial, so I figured it was worth a shot.
Delivery took a while, but this was the first year for the 6.2 model. There was a shortage of them because of high demand, but mine came within 2 weeks. The first thing I did was charge up the battery, and then I tested it the next day.
The mower did all they promised. It started right away by turning the switch on and squeezing the handle. It was relatively quiet, and it is no louder than an electric fan. The mower is light, around 70 lbs., and it is easy to push through the grass. It makes clean cuts, and the yard looks great when I finished mowing the yard. The mower is very easy to clean up with a garden hose. The handle also easily folds down, which makes it easier to store in the garage. You can also stand it up on its end or hang it on the wall since it does not have any fluids to leak. The battery is easy to remove, and I always charge it in the house. The Florida heat is bad enough on car batteries, so I can imagine what it would do to the Neuton battery if I left it in the sweltering garage all summer. The battery is small enough to plug in and set aside out of the way in the house. The battery is sealed, so it should not leak under normal circumstances.
Later in the summer, I did noticed that I was pushing the battery to its limits. My yard is right at the edge of the recommended size for the 6.2 mower, and I live in Florida where we have thick, tall grass. I compensated for this by mowing the front yard one after work, charged the battery overnight, and then mowed the back yard the next day. Personally I did not care that it took me two days because it gets so hot in Florida that I needed a break anyway after 1 hour of mowing. Neuton typically offers free shipping for the "big items" in the spring, so I think I will just order a second battery for next season of yard mowing.
Over the summer season, I did notice a few things that I found negative about the mower. The wheels squeak when I roll over bumps in the yard. My yard is very uneven, so I get a lot of squeaks. I resolved that with lithium grease.
The mower also would bog down when the grass got too high, however my old gas mower used to bog down and my ex-lawn service guy's big mower used to bog down as well on the thick Florida grass. I compensated for this by just walking slower when I heard the motor slowing down.
I am cannot say if the Neuton is more cost effective than a gas mower. You can get a gas mower for less than $200 at your local big box home center, and the Neuton costs around $500 when it is not on sale. Gas is still relatively cheap, and gas mowers do not use a lot of gas for a typical residential yard. A second battery for the Neuton is around $100, and purchasing one will definitely make a Neuton more costly than a cheap gas mower. On the other hand, a top of the line gas mower costs around $400 to $500, so if you compare a major name brand mower to the Neuton, you may find the Neuton as a better deal.
Using a Neuton is freshing from the headaches of the typical gas mower. The mower is significantly quieter, and it has little to zero vibrations from the handle. The mower is light enough to push without power assist. I often found that the power assist was not helpful with my old gas mower, and depending on the design, the power assist on the gas mower would often wear down the mower wheels. I also did not mind pushing the mower myself, because it helped me get more exercise while performing a weekly task.
Neuton also claims that you can "smell the grass instead of the gas while mowing", and that claim is true. It is often refreshing to smell nature instead of smelling the exhaust fumes while mowing.
I would recommend the Neuton to anyone that has a yard within the range of the mower. Using the Neuton makes yard mowing an enjoyable way to pass some time during the week instead of a dreadful weekly chore.
I am starting up my second season with the Neuton, and I will post any new commentary from my experiences with the Neuton.
A battery powered mower, it sounded like exactly what I needed for my small yard.
Wrong! I have actually had two bad experiences with the Neuton mowers. The first mower I had, the 5.2, was just to small, 14" cut, and not very powerful. It bogged down even in moderately thick grass. So when the 6.2 came along I thought it would be perfect. But it kept cutting out, off and on. Come to find out, where the safety key plugged in was defective. The tech said I could fix it myself, but since the mower was over $400, I didn't think I should have to fix it. When I informed the tech that I wanted a new mower, or my money back, he became very rude. He even had the nerve to ask me to pay for the return shipping.
On Sep 24, 2008, daylily12345 Colorado Springs, CO wrote:
I received my Neuton CE6.2 mower this spring and have been using it for about 5 months. This week I'm trashing the very durable shipping carton which I saved in case I wanted to take advantage of their 6 month free trial. It won't be going back any time soon.
PRO: 1. Simpler to operate and maintain. No back wrenching rope pulls with a balky internal combustion engine on cool spring days.
Last year I had a back injury and couldn't even USE my Toro mower cause I couldn't pull the rope starter.
2. Easy to clean and maintain. The plastic body is easy to power wash underneath. With the battery removed you can turn it any way you want to wash it. Try that with your gas mower and you'll have gas and oil leaking all over.
3. Not quite as noisy as a gas mower. But it isn't silent, either and since there's only one speed (ON) you can't throttle it back when you're mowing under the neighbor's dining room window!
4. There's no running out of gas at the wrong time which seems to be always with me. No leftover gas to store or dispose of in the fall. None of this winter gas additive or draining the tank.
5. The battery life is plenty for my front and back lawn. I should try it on a couple of my neighbors lawns to see how long it will operate.
1. It's not self-propelled and for a 62 y/o that is a consideration. While it's a bit lighter than my Toro, pushing it is as hard as guiding the Toro.
2. It seems LONG...I measured it against my Toro and they're about the same....maybe because it is narrower the length makes it seem unwieldy.
3. It cuts and bags very well but I would not put this in the category of my 15 year old Toro for mulching. Maybe 1.5" but any longer it chokes on the accumulating grass.
4. Though it's made of modern plastic I"m not sure what it will look like in 15 years(my Toro is still steady) For that matter I'm not sure what I will look like in 15 years.
5. I'll reserve judgment on the battery life. I hope for 3-5 years. I plug it in and charge it after every use.
PS:I haven't purchased the optional edger or the optional lawn pattern roller.
Shipping was VERY prompt, very well packed and easy to assemble. Even an adult can do it!
I GIVE THE NEUTON CE6.2 FOUR OUT OF FIVE STARS.
On Aug 6, 2008, tjdcsi Hilton Head Island, SC wrote:
I live in Bluffton SC. I received my Neuton CE 6.2 (19Ē cut) on April 2, 2008, and the edger package about 3 weeks later. Positives include quietness (similar to an electric edger), already assembled when received (only added the mulching plug), the voltage meter on the handle seems to be accurate, I can mow my whole yard without running out of power, one lever to change the height of the cut, the lack of gas/oil/sparkplug/filter, etc, and the ease of starting. However, I have several concerns about this product after several weeks of use.
First, the mower did only a fair job cutting grass. It failed to mulch properly in longer grass (1" cut). There may have been an electrical connection problem: sometimes when I moved the handle up and down, the motor went on and off. I have questions about durability; the body is made of plastic and hub caps fell off while in use. The CE 6.2 (at 69 pounds including battery) was nearly as heavy as a gas mower, so it took as much force to push it through grass. The electric system was susceptible to high temperatures; when I attempted to mow on a 90-degree day, the power cut off and I had to place the mower in shade to cool it off before finishing the job. I paid $484 for the mower alone. At that rate, I could get a top-of-the-line gas mower. In my opinion, the overall quality and performance did not justify the cost.
Second, the edger attachment did a poor job on straight line cuts, and was impossible to edge around curves. Using the edger exhausted a fully charged battery in 10 to 15 minutes. I usually had to follow up with a hand-held edger to cut edges missed by the Neuton. Overall, the edger attachment was unacceptable.
I finally decided to return the product for a full refund. When I called, they told me to package up the items as I had received them, and DR arranged for a UPS pick up which took about 8 days. The items arrived back at the factory a few days later, but it took 6 weeks after that for my full refund to show up on my credit account. One good point: I did not have to pay for any shipping.
This is a comment on the newer 6.2 model, which is meant to be more powerful than the 5.2. First, let me say that customer support was excellent, and I am able to return the unit at no charge by leaving it for UPS pickup. I have no complaint there. However, the 6.2 has several significant flaws, especially considering how expensive a Neuton is compared to a gas mower. First, the slot that receives the "safety key" without which the mower will operate arrived damaged--apparently, this is not all that unusual; it is quite flimsy. I was to receive a replacement circuit board that I could supposedly install myself, but meanwhile I was able to bend the prongs back in shape enough to be used meanwhile. However, I then found that the battery would not charge. Once the factory charge drained, that was it. After another phone call to tech support, I was told that damage to the battery's recharge circuit can easily occur, either in shipping or by happening to first plug the charger into the battery and then into the wall. I did operate the mower for a while before the battery died and found that it does no better in tall grass than any other mower, and is actually very noisy despite claims to the contrary. It's a shame. The world needs to get rid of gas guzzlers.
A previous owner broke in my newly acquired Neuton 5.2 mower. When she demonstrated its operation, I could hardly believe how quietly it ran. It sounded like a brand new, quietly whirring fan, that is to say, I could hardly hear it. It mowed swaths of grass evenly, though with her setup it strew clippings all over the sidewalk. I will not be using the mower around such surfaces, and if I were, I would attach the grass catcher.
Though she thought the battery would be dead, she gave it an hour's charge before I came over, and the mower started right up. According to the instruction book, I will need to fully recharge that battery before starting the mower with it again to prevent further drain of power. I don't look forward to spending $85 on a new battery and hope that one of the disgruntled users who has posted here will have one like-new to sell to me.
I didn't make an extensive survey but wonder if women might generally be happier with the weight and performance of the mower. Sorry if I'm stereotyping. I love the fact that I can remove the battery easily and lift the mower in an out of the van. Also, I am not a fan of a perfectly manicured lawn. I prefer the look of native plants that attract butterflies, worms, and other critters but give a mown lawn a varied texture. Trying to start a gas mower is is simply out of the question for me.
When my reel to reel mower proved to under perform, I hired a lawn service (thereby paying them to pollute rather than doing it myself.) I am so happy that I will be able to mow my own lawn again, get badly needed exercise, and feel as if I am not terribly polluting the earth with the 95% recyclable batteries I have to replace.
I noticed my Neuton has a weak cutting ability to handle tall grass. It starts up fine but it is quite weak on tall grass; in fact it isn't very tall if you look at the grass. I called Neuton as they didn't inform me before I purchased the mower that it cannot handle tall grass. If the battery last 45 minutes on tall grass I would say it will last about 30 minutes and it dies right after. Thoroughly disappointed in the unit and their customer service staff. I asked to return the unit back but they said they would not pay for the shipping nor did they have a second solution to resolve the issue with me. It would be easier if they had a store so I could drive it in and show them how bad it cuts grass but I canít do that. I will put a Youtube video together and show people how poorly the mower works as I donít recommend it for tall grass.
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