Hello - I purchased a CE5 Neuton Mower and have had it 4 seasons.
I have had issues with the electrical mechanism that allow you to change from mower to trimmer. I purchased the trimmer/ edger option and 2nd battery. The trimmer works 1/2 the time and recently will not go on and the batteries are horrible. I spoke to customer service about a trade up to a CE5 new or CE6 and they will not give me a discount for a repeat customer. NOW thats customer service for you. I am going to look elsewhere and am quite upset since the customer service girl stated that they have FREE shipping. Big Deal - they've always had this ....
I bought a Neuton CE5 about 4 years ago. I have a VERY small front yard and no back yard (the front yard is probably 20'X40'). I am very disappointed in how soon my battery started to not take a full charge. We live in Houston, so the winters are mild (the mower is stored in the garage). The battery is $99 (on sale at Neuton's website) to replace. Also, the spring that holds the mulching rear cover down broke after two years (again, this mower does not get even close to even a moderate workout). I will not buy this brand again; overpriced for the quality.
On May 2, 2013, plosin North Springfield, VA wrote:
I have the Model CR6 with 36v batteries. The battery life is very poor. The mower itself is very poorly made -- much of the handle, which has to withstand a lot of torque when turning the mower or mowing around roots and trees, is made of plastic and is easily cracked. The plastic wheels are fragile too.
I have owned and used the Neuton CE 6.2 for 4 full seasons acquiring it at the beginning of the 2009 season. Here is my summary:
Pros: Clean-running (no exhaust), easy to use, starts quickly, lighter than a comparable gas mower. Adequate (barely) power to cut through normal grass which isn't too high. Minimal maintenance - only consists of charging the batteries and clearing out the underneath of the deck of grass. No gas, oil, filters, or exhaust to deal with. The lack of exhaust is valuable to me.
Cons: Batteries have very short lives. The claim of "5 years life" is untrue. In the first season, a brand new battery will run a full hour or a little longer at full or nearly full power and allow me to complete my ~1/4 acre yard on one charge. In subsequent seasons, the battery will give only approximately 2/3 of the original running time, declining from year to year. Batteries cost $130 now and consequently it is not really cost-effective over a gas model. The vendor has provided me with 2 replacement batteries at 1/2 cost each after reporting the short battery life.
The mower overall quality is in doubt. The whole mower, deck included is made of a type of plastic. The only significant metal parts are the handle rods (the handle is also plastic). The handle cracked at one point while I was steering the mower on a slight incline. To the vendor's credit, they sent a replacement handle at no charge. One wheel came loose and I had to replace the retaining hardware which had failed.
Operation: For grass that is not too high, it will cut through it. If grass is high or damp, it will barely cut through it but it will drain the battery within 20 minutes. Moreover, grass that is slightly damp (e.g., fresh-growing grass in the spring and early summer) will clump and not be adequately mulched and slow down the blade.
The mower is okay for smaller yards but 1/4 acre is really too much for it.
Will I recommend it to a friend? I doubt it. The high initial cost of the mower along with the short battery life and low-power just doesn't make it cost-effective.
On Aug 12, 2012, custompro Lawrenceville, GA wrote:
I have had this mower for about 4 years, the first 2 years were trouble free, the last 2 were the worst. Luckily, when I bought it, they offered an extra 2 years on the warranty.Little did I know that I would need it. The batteries only last about 1 year, even with doing all the things they suggested.It just wouldn't start, so they used the shotgun approach, and just threw parts at it.Finally we got to the motor and I found out that these electric mowers are O.K. if you have a yard the size of a postage stamp. The motors aren't made for the average size lawn, and quickly overheat and eventually die. My warranty is now up, and my advice is just forget these mowers even exist.
On May 30, 2012, mokoosh Sherwood Park Canada wrote:
I have a Neuton mower and all the goodies that go with it (trimmer, etc.). I must say I am quite disappointed with my whole experience. The mower would be nice but the batteries are atrocious. I now have three - count 'em - 3 batteries, all of which won't charge. I was on the online chat and was told I should have been charging them monthly while they were not being used over the course of sitting in my heated garage over winter. Then I was told that the "older" batteries last ok while the ones that say Duracell do not. Well, I only have one of the 3 that are Duracell and the other 2 are "older". Duracell one is the only one that holds a charge for about 10 minutes. Very disappointed. I have spent more on batteries than on the entire mower. To top it off I only use it to edge around the gardens where our riding mower can't fit! So for the 3 times a year I need it and the price of one dead battery a year I can probably hire someone to come and do the work for less! Not happy at all and regret bragging to my friends about what a nice cute mower this is :( Cute just doesn't cut it for me right now!
BEWARE - NEUTON DOES NOT STAND BEHIND PRODUCT WARRANTY!
I purchased a Neuton CE5 lawn mower, which Neuton's own website say comes with an express two-year manufacturer's warranty. However, before the end of the warranty period, my battery stopped holding a charge (kind of a critical component to an electric, environmentally-friendly product!). When I contacted Neuton, they claimed there was only a ONE year warranty on the battery AND any other "wearable" lawn mower components -- despite the fact that no such limited warranty is disclosed to customers at the time of purchase! BUYER BEWARE that the battery may not be of sufficient quality to warrant your investment in this product AND that Neuton does not stand behind its product or live up to the terms of the express warranty provided to customers!
See Neuton's product description and express warranty here ("The regular Limited Warranty that comes with your Neuton Mower covers defects in materials and workmanship for 2 years"):
P.S. You should also note that, even if you try to order a replacement battery from Neuton, when you place that item in Neuton's online shopping cart, it says Neuton will not be able to ship the battery for at least 5-6 WEEKS. Enjoy your summer with no ability to mow your lawn!
I didn't like the Neuton, just the packaing seemed well packaged until I took it out of the box, I had no idea it was made in Tawian but the box says from Vermont as I thought I was buying an American made mower was not. I didn't care for the charging method - should of been made right to the mower not outside of the mower. Among grass the cutting it is loud and very uneven with large tire tire tracks on the grass. I know the idea behind it but I like my gas mower a lot more than this thing and was a lot cheaper to stay with my gas mower. I just thats why some still perfer gas, consistant and no hassle.
On Jun 13, 2010, thisilldefend Gig Harbor, WA wrote:
We have the 5.1 and just bought our third battery. It was dead in 8mins. I would not reccomend this mower to anyone. For what we have into this plastic piece of junk we could have bought 2 gas mowers that would cut grass over 1in high.
Customer service is poor. We ordered a new charger and they sent us the wrong one. When we finally got the right one we had to buy another battery 129 bucks with shipping.
Our neighbor across the street has one and hates it also. His grass is just a small strip on the side of his house. He has to mow his grass twice a week for fear of his grass getting to long that his mower will not cut it all. Because then you have to wait at least 15hrs to charge the battery.
There is nothing green about this mower. I plan on smashing it with a sledge hammer and taking it to the dump. I will give our brand new battery to the neighbor so he has a back- up battery. which is a must have if you own one of these horrible contraptions.
Company changed battery storage/charging instructions without notifying owners. Now they won't replace the dead battery. No one at the company seems to be intertested in even responding to the complaint or issue.
I work for the city electric company so when they offered the battery powered neuton for $100 w/trade-in I took the deal... Yes the mower is quiet and fairly light but it mows poorly(uneven, clumps and does not always actually cut) ... I have a small yard(40' x 30')and although it can easily mow on one charge, it is useless on anything over a couple of inches in height... In addition, it just clogs and stalls on damp or wet grass... The battery has lasted about 27 months but is starting to fade... It only lasts for about 2/3 of my lawn now... You have to be sure and clean the grass out of the blade area every time you mow... I looked on-line for a new battery and they cost over $100...I could not find a $90 battery that other posts quoted... Since I only paid $100 and traded in an old broken down gas mower, I don't feel I got ripped off... However, I would never recommend anyone buy a neuton for full price... Good luck!
Inspite of detailed research I made a major error buying this machine (CE 5.2)
The key clips were constantly working loose such that there was overheating in the connector and the key would cut off power. They told me my fix was what was recommended - open up the key loops with pliers!. A year later when I complained again they sent me a new circuit board. Nothing else.
One of the 2 batteries I bought with it died within 4 months of use.
The thing, contrary to many testimonials will not cut wet grass without plugging in either mulch or bag mode and will die in wet grass very quickly.
I am not cutting a large lawn - maybe 1200 sq.ft and one battery often is not adequate to do the job.
I like the height adjustment.
I like the 45 lb (15lb of battery) for the small slopes I have to cut. It is manuverable and easy to turn.
The cut is only 14 in. but I knew that going in as part of the weight saving.
The thing does not live up to its billing. Given the opportunity to do this again I would decline to do so.
I hate to say it, but after a year and $500 I am ready to send my Neuton to the scrap pile. The machine is not built well. It is heavy and made from plastic. It take a ton of effort to push up hill - I have a slight incline in my front yard and I am under 30 and it is a pain to push up my front yard. It does not roll well to say the least. The design of the undercarriage does not facilitate clippings flowing into the bag well at all. I get huge piles of clippings caught under the mower. I have to stop, reach in the mover and pull them out 2 or 3 times per section of my yard. The battery has lasted ok. I had one die, which Neuton replaced pretty quickly. My replacement has worked better, but the power is just not enough to take care of my lawn. I have about 1000 sqft of grass. I am now looking for other electric mowers and possibly a gas machine.
As our city offered an incentive to purchase Neuton cordless mowers, I was very excited to take this opportunity to obtain an environmentally friendlier piece of equipment. In only 3 uses, the mower stopped working. After I had exhausted all troubleshooting options mentioned in the manual, I finally contacted the company. On the first day the representative promised to e-mail me the list of their partner/certified repair shops in town. That did not happen. I had to call again the following day, wait for about 15 min to actually talk to anyone. This time they suggested to take the battery in for testing to "Batteries plus". That took me about an hour. The battery was fine.
I called the company again. This time a different representative stayed on line while she e-mailed me the list of shops. I live in a city of 500 000, and there was not a single repair shop on their list located in my city!!! The closest shop was 45 min drive away. I refused to waist my time even more and they agreed to ship me a new mower. It was supposed to arrive in 3 days. Needless to say, it took 5.
Upon opening the box, to my utter shock, I discovered they had sent me A USED MOWER OF A WRONG MODEL !!!! UNBELIEVABLE! I called the company again. They were apologetic about their mistake and agreed to ship a new replacement. They said it would take 2 days for me to receive it. It's been a week and I'm still waiting. However, they did send a UPS driver to pick up the old units without making any prior arrangements with me. Of course, as I do have a job, I was not at home in the middle of the day when the UPS driver stopped by... Also, as I already had recycled the package the first mower came in, I had explained to the customer service representative that I would be able to send the mower back AFTER the new one has arrived. Only then would I have appropriate packaging materials to wrap the mower safely. And not to waist any more of my time, I would like to be able to send both mowers (the faulty original one and the wrong model used one they sent me as a replacement) at the same time as I would need to be at home when the UPS comes.
Well, I suppose I will be making another phone call tomorrow... All together this ordeal has already taken at least 6 hours of my time. And I have to continue borrowing my friend's mower to keep the yard taken care of.
While I like the idea of using environmentally friendly products offered by smaller companies, the level of incompetence on the part of Neuton will definitely make me think twice before purchasing another item from an unknown manufacturer. Had I purchased a mower at one of the big-box stores, I'm sure there would be no problems in exchanging the faulty piece of equipment. Very unfortunate...
I purchased the 6.3 mower. Entire experience has been negative as follows:
1) BATTERY: insufficient for my yard and only lasts about 40 minutes. Recharge takes a full 24 hours.
2) MOWER: wheels are too small, made of hard plastic; wheel parts fall off; blade shreds the grass, not cuts it; grass clumps in the undercarriage regardless of whether it is mulched, bagged, or discharged; blade slips and does not stay tight as it should once installed.
3) GRASS DISCHARGE: horrible design. The plastic device is large, goes on the back, gets in the way, comes loose. Terrible design.
4) BAGGER: The plastic bottom of the bag arcs. Cut grass does not enter the bag easily. Because the bottom arcs, grass falls out when the bag is removed.
5) MULCHER: The grass, wet or dry, clumps.
6) PRICE: Overpriced
7) BLADE SHARPENER: Worthless.
8) CUSTOMER SERVICE: Satisfactory; however, during a "sale" as advertised in a mailed flyer, I sent 2 email to inquire about the "reconditioned" mowers and no one responded. When I called, there was a long wait time and the Company had no more "reconditioned" mowers. I bought a new one. Big, big mistake!
7) PERFORMANCE: Sucks. Big disappointment.
Overall, I regret having purchased this product. A postage-stamp size (tiny), flat yard is about all this machine can handle. It is NOT easy to push. There are 4 height-cutting settings, 1= lowest, 4= highest. For my yard, forget 1 and 2 as the battery power is insufficient to cut the grass and the power winds down in about 15 minutes at these settings. Setting 3 is best but the battery winds down in 40 minutes. The blade will continue to turn but too slowly to cut the grass therefore, the advertised 60 minutes of power is misleading. Setting 4 cuts only the very top of the grass. Unfortunately, I threw the box away so I'm stuck with this $500 dinosaur. Soon I will purchase a 6.5 horsepower gas/oil mower. The $510 I spent with Neuton could have purchased quite a lot of gasoline.
I bought a Neuton for all the right environmental reasons --- the reasons are still great, BUT this machine was a BIG mistake!
I hate to say it but, if I had done my homework a little better before purchasing this Neuton mower, I wouldn't have spent the last hour calling customer service and getting no where, AND now be over here complaining about it.
The first thing I found out is what a previous customer has already stated on this board, and that is;
"Customer service is DEFINATELY not 24/7 and two, they are ABSOLUTELY not willing to pay for shipping.".
The problems with this machine:
1) It rolls like a log -- a very hard to push log. I am serious when I say it can (almost) put you into cardiac arrest just trying to push it up a slight incline on your lawn. This makes absoluely no sence because the machine is supose to be light weight and a free rolling unit.
2) It does not shoot the lawn clippings into the bag when you PAUSE the MOWER. (i.e., stop walking -- machine is running -- turn machine to mow the next row). The problem is worse when you stop the mower (stop the blade). ANY, and I do mean ANY, clippings that were heading in the direction of the bag will NEVER get there --- even if you start the machine in the samse spot and roll back over them -- just forget it!
3) The video shows a senior strolling along pushing the machine with ease. I can say that -- beyond a shadow of ANY doubt --- this video is a complete CROCK of s***! Unless you have a very short, flat lawn -- and plan to cut the grass when you only have to take off 1/4 of an inch, there is no way you are going to comfortably push this machine anywhere.
In other words --- all you elderly out there reading this had better hit the muscle-enhancing drugs or you're S.O.L.!
There were some good points about the machine:
Enviromnmentally friendly --
No gas polution on the grass (or air) --
Moderately quiet --
To sum it up:
Its a log to push;
Customer service is "0" help:
You will loose money when you try to return the machine (for me that will be $70).
SAVE YOUR MONEY - THERE ARE BETTER ELECTRIC MACHINES!!!
If you have a postage stamp lawn, buy a Solarus.
If you have a big lawn, get one of the small riding electric mowers out there. They are good,but spendy.
On Jul 16, 2009, targetone Monterey Park, CA wrote:
If I done my homework before purchasing a Neuton mower, I wouldn't be on here complaining about it. First as many have said their customer service is not 24/7 and two, they are not as open or free willing to pay for shipping or anything to send free parts if they are defective; in fact I found them rather difficult to deal with.
I am sort of an American who likes to buy American things; this is one of those things that I didn't look at the labels closer than I thought. Vermont is only the call center, not where they are manufactured from, rather they come from Taiwan. Even though they are nicely packed, it is a box that is 90% plastic. The major disappointment is the plastic body but also the plastic shell. Rocks or wood sticks easy damage the inside and the blade is quite thin to handle rough grass or tall weeds. I have no idea why they didn't make a dual option to run a 120 volt electric charge for tall grass and then switch to battery to 24 volts for light grass? Whatever the concept was, the engineering is for small lawns only. I viewed on Youtube about the CEO mowing tall weeds in a Vermont field somewhere but don't always believe what you see. I tried the same thing and it is not what is appears too due. When I asked if I could returned the mower to the gas exchange, they throw out my old gas mower immediately and Neuton is not willing to except a refund on the mower either, certainly not what I expected after having decent test run. So my recommendation is, donít buy one if you have doubts or if you want something that is going to do the job, go for something American made or at least some return policy to take it back.
Customer service is the main factor in this negative rating.
I traded in a perfectly good, working 21" Sears gas mower through the clean air program. I got the Neuton CE 5.3 (14") for a discounted price. I had high expectations, and got a good dose of virtue.
I mowed the yard once after charging the battery for 72+ hours. The Bermuda grass was high because it had not been mowed for a while. I had no problems mowing front and back of a small residential yard. There were lots of Mohawks-lines of grass that were missed on each pass. I attributed this to learning where the mower cut. However, it wasn't easy to guess right out of the box.
It took a little longer to cut the grass, but I expected that. However, if one overlaps as little as 4", the 21" mower cuts a 17" swatch. The 14" mower cuts only 10". This is a big difference. I was swayed by cost not to get the 19" mower. I think I made a mistake.
In two weeks I needed to mow again. The mower would not function. There is no customer service on Sunday, so I could not find any solutions. This is very irritating. I also had to attend to the difference between Pacific and Eastern time, which severely limited my ability to reach support. I think a company that pretends to sell to a nation-wide market should have an equally robust support.
When I did get to the support person, the diagnosis was a faulty switch. The replacement was back-ordered. As an interim measure, I was told to pop out the switch and exchange the leads for the attachment and the mower. This got me to the second cut.
The second cut had fewer lines of uncut grass. I guess I was learning where to aim the mower. This time, I had inserted the mulching plug. I can't say that the mulching was great. Maybe just adequate. The gas mower did a lot better with less effort.
A couple of weeks later was time to mow again. The replacement switch had arrived, so I exchanged the old with the new. Nothing worked! The power indicator light did not even shine. I tried moving the wires, but nothing worked. I looked in the operating instructions book for a wiring diagram. Nothing. I wen on-line to see if there were a special users manual. Nothing. I called-support was closed for the Independence Day holiday. It is Sunday-no support on Sunday. I have a vacation day Monday, and will leave town for nearly 2 weeks on Tuesday.
For the price I paid (even discounted) I expected the machine to work flawlessly for the rest of its life. I also expected responsive customer service when I needed it. I do not know why there is no support on Sunday. It seems obvious to me that many of us do yard work on week ends, and will find problems then. Getting stuck for another week with an expensive door stop is simply unacceptable. It is also unacceptable in the internet environment not to have a detailed diagram of ALL of the mower's parts. Then an intelligent person could conduct an analysis and try to solve a problem when support was unavailable.
Another peeve. The more expensive and larger mower has a built in volt meter. This is missing on the smaller machine. The total cost of this item has to be low. It is unconscionable that this useful gauge is missing. All owners should receive this as part of their warranty, and all future machines should have it at the time of purchase.
The machine is quiet! It is a lot quieter than the gas mower. It is somewhat quieter than a corded electric I had before. It is just powerful enough to mow the grass. I had day-lilly trimmings in a pile. My gas mower chopped them into small compostable bits with little effort. The battery mower stalled and popped the reset button. It also took many passes to reduce the pile to nearly nothing. It did not manage to lift and chop many of the stems, so I had to pick them up by hand.
I think the main advantage of this mower is virtue. I still have that. I am helping to save the air in the San Joaquin Valley. I think I will be able to get my yard mowed, though I don't know when. And I don't know how well.
The mower is a good concept, but falls very short as being good. The mulching blade does not mulch very well. I contacted the company and told them it was poorly designed compared to my Honda mulcher mower. Still try to use because I like the idea enviromently. The battery does NOT last 5 years as advertised. Mine has been lucky to last 2 years. I keep charged when not being used. Called company about battery not lasting as advertised. Their answer was "BUY a New battery". They really didn't care are not very good at customer service. The price for new battery is $90. Very costly mower if you have to replace battery every 2 years. I would NOT buy again.
Purchased the mower and was impressed, mowed maybe four times in 2008 and put it away for winter. Removed both batteries, I had purchased a spare, and used the one charger by switching back and forth all winter. Come spring, 2009, nothing working. Called company and they said charger must be bad, check it with something or other which I don't have or have the inclination to get. Bought a new charger, actually they agreed to replace one and I bought another. Hooked them up and neither charges either battery,, I'm done. I'm not gonna mess around with this thing any more. I bought two more for two daughters before mine acted up, we will see how theirs work out. I would like to turn green, but I'm going back to my ride on John Deere thank you. It has Never failed to start, it may be noisy, and it may use gas, but it does a great job without arguing, always! They are not ready to be selling these I think, needs more reliability.
I've had the Neuton CE 5 for about 2 years. This spring it would not start and the battery charger plug was corroded. I called techinical support but the customer service was terrible and the time on hold extensive. (Each time I had to call the time on hold was at least 30 minutes, usually much more). The employee was rude and wanted me to call back the next day since it was close to closing time. Instead I called the dealer and had them order it for me. This did not fix the problem, so I called techinical service. They told me I needed a new part which they sent to me. This part was not even for my mower. I called technical support again and they said I needed a new key but it was back ordered. After waiting over a week for this, I got this from the dealer as well. This did not work either. I called technical support again and they told me the warranty had expired two weeks ago. (I have been spending over a month trying to get the right part). They said they didn't know what was wrong with it, and I would have to take it to the dealer to have it fixed. Then they thought it might need a new battery. At this point I've decided to buy a new mower instead of putting more money into this one buying yet another wrong part. I liked this mower initially, but the customer service/technical support is extremely poor.
I purchased a Neuton CE 6.2 (the larger of the two models) in March 2009. In the first 20 minutes of use (several weeks later) one of the nuts & bolts holding the handle to the frame fell off. I was able to find the nut, but not the bolt. I jury-rigged the handle with another nut & bolt and called the company for a replacement bolt -- the OEM parts are metric (not easy to find locally) and my jury-rigged fix protruded too far, so I wanted to have the correct part installed. Many of the parts listed in the owners manual did not have part #'s it took one of their parts tech support people a while to identify the part -- which was out-of-stock but due in by the end of the week. A couple weeks later I called again and discovered the part had come in a few days earlier and would be shipped to me in a few days. A replacement bolt arrived (they call it a screw rivet) -- sadly it was the wrong size part. I called again -- this time they promised to sent the RIGHT part. I reminded them that it could NOT be sent by UPS -- U.S. Mail would work, but UPS would NOT work. They agreed to send it via USPS (U.S. Mail). A few weeks later I called AGAIN because the bolt had not arrived. They had sent it by UPS -- and as I had previously told them that would not work -- they agreed to re-send it by U.S. Mail. I am waiting to see if it arrives. I should comment that EVERY time I called I spent AT LEAST 5 minutes "on hold" -- usually 10 minutes or more -- I hung up 3 times after being on hold for 15 minutes. Unfortunately the customer service and parts and shipping problems are only minor difficulties.
The mower is quieter than a gas mower -- and as an electric motor starts with the simple sliding of a switch and holding of the handle it starts very easily. There ends the positive aspects.
I should note I never mowed until at least 36 hours after the last rain (usually 48 hours or more) and that I always waited until late afternoon to mow my lawn so it would be as dry as possible -- by late afternoon the morning dew would be totally gone and the grass was as dry as it would ever get in humid upstate NY.
The battery charge does not last nearly as long as the manufacturer claims. Although my lawn covers just barely over 1/4 acre and noticeably less than 1/3 acre -- the battery charge is only sufficient to mow EITHER my front lawn OR my back lawn -- not nearly enough charge to mow BOTH. Using the trimmer accessory takes a third charge cycle. Lack of adequate power is a serious problem. The mower theoretically allows clipping heights of 1" or 2" or 3" or 4" -- easily adjusted by moving a lever. My CE 6.2 mower is only capable of mowing my lawn at the 4" height. I mowed my lawn at 4" height using the mulching option for the first couple times then tried lowering it to the 3" height. Just 2 days after being mowed at the 4" height, I tried mowing at the 3" height, using the mulching option -- the FULLY CHARGED battery lasted less than 30 minutes and I only got about 1/3 of my front lawn mowed -- and instead of mulching -- it left clumps of grass in long rows. The next day I cut the remaining 2/3 of my front lawn at the 4" height using the bagging option, and over the next week I mowed my entire lawn at the 4" height using the bagging option. Mowing at the 4" height with the bagger is inconvenient because the bag is small and needs to be emptied every 15 minutes. I assumed that using the bagging option would keep most of the cut grass off the lawn which should help with the transition of lowering it to the 3" height. After the entire yard had been mowed at the 4" height with the bagging option, I tried mowing at the 3" height with the bagging option. Sadly, even that did not work. Mowing at the 3" height the bag gets filled in about 8 or 9 minutes -- if not emptied right away, the mower begins to leave big clumps of cut grass in it's wake. Empting the bag every 8 or 9 minutes really makes the mowing job take a LONG, LONG time -- while the bag installs in about 30 seconds, removing it (because of a poor design) takes a minute or two, carrying the bag to a barrel to dump it, returning to the mower, reinstalling the bag and starting again adds about 5 or 6 minute interruption. The frequent emptying of the bag turns a 1-hour mowing task into an hour 45 minutes. I only did my front lawn this way once -- 4 days later I tried mulching at the 3" height -- the large clumps of grass began rolling out from under the mower after about 5 minutes of use. So, the ONLY height that the CE 6.2 can mow my lawn is the maximum setting: 4". When I discussed the poor power/charge problem with a tech support supervisor at Neuton, he said perhaps I had not allowed the battery to charge long enough. My owners' manual says "a full charge takes at least eight (8) hours , and may take up to twenty-four (24) hours." I told them that I since the manual also says the battery can be left in charge mode for up to 6 months without harm, I just leave it charging when not in use -- so it usually had 24 to 48 hours to charge between uses anyway. The supervisor said the battery should really be charged for 48 to 72 hours after each use ... but leaving it on the charger much longer would bake & destroy the battery ... the manuals were being re-written. The supervisor said perhaps my charge/power problems could be caused by a faulty charger -- they are apparently delicate and if it was dropped or jarred in shipping it might not be putting out enough volts to really fully charge my battery -- he suggested I hook up my multi-meter to see if it was actually putting out at least 44 volts -- now I have to get a multi-meter.
-- poorly assembled -- parts should not fall off in less than 20 minutes of use.
-- poor quality control -- charger is delicate and often inadequate.
-- lousy owners' manual -- incomplete & incorrect information.
-- poor customer service, long, long "hold" times, sending wrong parts, shipping by wrong carrier.
-- inadequate power to cut normal grass lawns except at 4" height - using either the mulcher or the bagger
-- marketing exaggerated capabilities saying the CE 6.2 could cut a 1/3 acre lawn on one charge -- it might be adequate for a 1/6 acre or 1/5 acre lawn. It MIGHT be okay for a 1/4 to 1/3 acre lawn in a very DRY climate with dry brittle grass or perhaps some thin, short dry grass that would not challenge the under-powered motor.
We purchased the 5.2, 14" Neuton mower over four years ago and was very happy with its performance except the extra time required to cut our yard compared to the 21" gas mower. I was especially impressed with the trimming it did around the side walks and curbing. We were so satified with this mower that we purchased the complete mower kit for our daughter and son-in-law for their new home. When the larger 6.2, 19" model was introduced we immediately purchased it and sold our smaller model.
The 6.2 model has been a terrible disappointment compared to the 5.2 model for these reasons:
- Leaves grass clumps instead of mulching the grass
to be buried into the lawn requiring us to go over the
the area to hide the cut grass
- The trimmer do not cut a nice clean line along the
sidewalk and curb as the mower's wheels (on side of
trimmer) tend to roll over the debris just cut and up
on lawn itself, making the trimmer uneven, crooked,
not nearly the controlled trim we had with the smaller
mower. Also, this trimmer throws dirt and grass in
one's face since you have to operate from this side
in the attempt to get the best possible edging.
We really wish we had kept the smaller mower as
we are very disappointed in this larger model.
On May 16, 2009, tracywello Fort Collins Colorado United States wrote:
My story with the Neutron mower went differently. The blade fell off after 3 months of use, still in rather new condition the blade underneath me came right off without any warning sign. Just cutting normal grass was inches away from cutting my foot. If I wasnít wearing my sandals, I would have lost some toes. The blade is very cheap and rather thin compared to a real gas push mower; probably because it is running on battery as they need a light weight blade to save on energy. This is ridiculous when you know how much these mowers cost a problem like this happens. Without the blade the mower is in incredibly noisy and it can only be fixed by welding the blade back on but personally, I donít like the idea of a welded blade on a mower. It could fall off again but I am sort of stuck with this thing as it cost too much to buy a gas mower which I should of bought instead.
Not impressed with this Neuton mover after I discovered it's weak battery time. Charged the battery for 12 hours on a new battery and it lasted about 35 minutes. On the manual it says it can handle any type of green grass but it doesn't give much information on types of grass. I fired the thing up and gave it light and tall grass. In some areas it handled grass fine and other areas it felt like it couldn't handle it at all. Personally the thing sounds like a cordless drill which is really is what it is, is a big battery drill but for grass. The price cost me $360.00 which was too much in my opinion for a mower. I asked my neighbor if he wanted to trade it for has newer gas mower including a few extra bucks with it. Overall the thing was packaged fine but poor customer service.
A battery powered mower, it sounded like exactly what I needed for my small yard.
Wrong! I have actually had two bad experiences with the Neuton mowers. The first mower I had, the 5.2, was just to small, 14" cut, and not very powerful. It bogged down even in moderately thick grass. So when the 6.2 came along I thought it would be perfect. But it kept cutting out, off and on. Come to find out, where the safety key plugged in was defective. The tech said I could fix it myself, but since the mower was over $400, I didn't think I should have to fix it. When I informed the tech that I wanted a new mower, or my money back, he became very rude. He even had the nerve to ask me to pay for the return shipping.
On Aug 6, 2008, tjdcsi Hilton Head Island, SC wrote:
I live in Bluffton SC. I received my Neuton CE 6.2 (19Ē cut) on April 2, 2008, and the edger package about 3 weeks later. Positives include quietness (similar to an electric edger), already assembled when received (only added the mulching plug), the voltage meter on the handle seems to be accurate, I can mow my whole yard without running out of power, one lever to change the height of the cut, the lack of gas/oil/sparkplug/filter, etc, and the ease of starting. However, I have several concerns about this product after several weeks of use.
First, the mower did only a fair job cutting grass. It failed to mulch properly in longer grass (1" cut). There may have been an electrical connection problem: sometimes when I moved the handle up and down, the motor went on and off. I have questions about durability; the body is made of plastic and hub caps fell off while in use. The CE 6.2 (at 69 pounds including battery) was nearly as heavy as a gas mower, so it took as much force to push it through grass. The electric system was susceptible to high temperatures; when I attempted to mow on a 90-degree day, the power cut off and I had to place the mower in shade to cool it off before finishing the job. I paid $484 for the mower alone. At that rate, I could get a top-of-the-line gas mower. In my opinion, the overall quality and performance did not justify the cost.
Second, the edger attachment did a poor job on straight line cuts, and was impossible to edge around curves. Using the edger exhausted a fully charged battery in 10 to 15 minutes. I usually had to follow up with a hand-held edger to cut edges missed by the Neuton. Overall, the edger attachment was unacceptable.
I finally decided to return the product for a full refund. When I called, they told me to package up the items as I had received them, and DR arranged for a UPS pick up which took about 8 days. The items arrived back at the factory a few days later, but it took 6 weeks after that for my full refund to show up on my credit account. One good point: I did not have to pay for any shipping.
This is a comment on the newer 6.2 model, which is meant to be more powerful than the 5.2. First, let me say that customer support was excellent, and I am able to return the unit at no charge by leaving it for UPS pickup. I have no complaint there. However, the 6.2 has several significant flaws, especially considering how expensive a Neuton is compared to a gas mower. First, the slot that receives the "safety key" without which the mower will operate arrived damaged--apparently, this is not all that unusual; it is quite flimsy. I was to receive a replacement circuit board that I could supposedly install myself, but meanwhile I was able to bend the prongs back in shape enough to be used meanwhile. However, I then found that the battery would not charge. Once the factory charge drained, that was it. After another phone call to tech support, I was told that damage to the battery's recharge circuit can easily occur, either in shipping or by happening to first plug the charger into the battery and then into the wall. I did operate the mower for a while before the battery died and found that it does no better in tall grass than any other mower, and is actually very noisy despite claims to the contrary. It's a shame. The world needs to get rid of gas guzzlers.
I ordered my CE6.2 NEUTON 05/11/2008 I got it via UPS on on 5/27/2008. I charged the battery up it takes me about 55 minutes to cut my yard and the battery is still in the green when I finish. I use the mulch plug and find it to work pretty well. The mower is fairly quiet. I also ordered the Neuton Mower Premier Accessories Package CE6.2 at the time I ordered the mower but that hasn't been shipped as of this date. I've used the mower about 8 times to date and I'm very pleased so far, like one of the other posters said time will tell just how I wail rate this mower ina few years. The only thing I wasn't happy about is the fact the mower is Made In Taiwan and I feel they should have posted it the website which they don't.
On July 12th, 2008, lennoxx0458 changed the rating from positive to negative and added the following:
I've decided to change my rating of the neuton mower after using this mower for several weeks I would have to give it the poorest rating of any mower I have ever user. It mulches grass very badly and leaves piles of grass here and there even on the 2rd and 3rd settings. The mower is not as light as they claim in there ads it actually weighs more than the gas mower it replaced. I ordered the accessories package and had I known how badly the trimmer works I would have passed on it. Since I would have to pay the return shipment back on my neuton mower I'll keep it but I won't recommend this mower to anyone if you really care how your lawn looks. I should have known better than to buy this mower in the first place since they don't have any retail stores, if they did the return rate I'm sure would put them out of business. On July 20th, 2008, lennoxx0458 changed the rating from negative to neutral and added the following:
On July 21st, 2008, lennoxx0458 changed the rating from neutral to negative and added the following:
Today I got a recall notice in the mail for my mower. I checked mine to see if it fits the bill for the recall and it did. So it says in the letter not to use the mower until you get the part to reapir it. If this part takes like other things I've gotten from them to come it will be weeks.
While I had him on the phone I asked if they had another blade for mulching that would do a better job then the blade that comes with the mower, he said no. He said to spray the inside of the cutting deck. I did and it still works no better. Also this mower does not bag grass very well if you try that since it doesn't mulch well. One thing I have learned with this purchase is to never buy anything from someone that has no retail outlets. On July 28th, 2008, lennoxx0458 changed the rating from negative to positive and added the following:
I know it seems like I keep flip flopping on this mower but things really have changed alot since I got the recall notice and I got the parts for the recall from Neuton. It seems all along the problems I was having was due to the recalled part. My mower has loads more power now and it's doing a fine job all around. Even the mulching has improved. I won't have expected so much of an improvement by replacing one part. I'm now a very happy neuton owner. Thanks neuton. On April 28th, 2009, lennoxx0458 changed the rating from positive to negative and added the following:
Now that I've had my neuton for a year, I'ld say it was the biggest purchase mistake I've ever made. Neuton had a recall on this mower last year and I did the recall and installed the replacement part, now this year I'm having the same problem I did before the part was replaced. This mower is very cheaply made and when I ordered it I had thought I was getting somethimg made in USA. Also since neuton is so called green product you would think they would stop sending me the same catalog every month to buy a mower I already own. Some months I get 3 sale catalogs. Since I paid close to 500 bucks for this crappy mower after buying the extras I'll use it till the batteries need replaced then to the garbage dump this peace of junk will go.
I traded a gas mower I had had for 27 years and which I knew how to keep in operation for this electric mower..I wanted to go "green". One month after I got it the red light went out on the battery box, so I didn't know if it was charging or not..I was told by service to get a voltmeter. It is now four months since I traded and I have a half-mowed lawn and the mower won't go. The green light is on and it had been charging for about four days prior, so I don't know what is wrong. I have read the troubleshooting page in manual and have checked the blade..it seems tight and okay... so, here I am with the lawn growing and no idea what to do next. The dealership for this mower is in the next town... so, I guess a trip there is necessary to get a new battery and see if that is it, though it started right up this morning when I tried it again.. then just died with the green light on. I am not too happy about this.