We will be rolling out several small fixes mid-day today (Jan 29.) We do not anticipate any disruptions or problems, but f you spot any unexpected issues after 12 noon (PST), please report them in the designated thread in the DG Site Updates forum.
I have been dealing with this GREAT company for years! Called there last summer and they diagnosed my poor goldfish and sent me the proper treatment and he was good as new in a week :-) The plants I have ordered have always arrived in good comdition and grown very well...debating on expanding the pond next year. SHHH dont tell the wife!
I was reading some mixed opinions on this compnay, and would like to say I have been doing business with William Tricker for years and have always found there plants to be some of the best in the market for there prices, and have always been impressed with the knowledgable sales staff and customer service in general
I recently purchased some aquarium plants and filter replacements from Tricker's on-line store. The Plants were amazing! They even sent me a Free bonus plant for placing an order. I have quite a few aquariums along with two ponds outside and have bought plants online many times from different places, but now that I have found Tricker's I will only order from them. The aquarium plants had fantastic prices and the plants were Full and Healthy. Not like what I see at the local pet stores. I'm excited about spring now to order my pond plants from them.
On Aug 11, 2007, PCrisler Ft. Wright, KY (Zone 6a) wrote:
After reading the posts, I decided to add my own two cents worth. My sister and I planned a day trip to Trickers late this spring. On the positive side, we were lucky enough to meet Richard Lee who took quite a bit of time with us telling us of the history, and even shared a story about the picture of the boy and girl posed on the Victoria plant. He even led us into areas that are closed to the public to show us some of the most beautiful lotus plants that I will ever see. He shared so much information, that as a beginner water gardener, I felt more confident about what I was doing, and how to go about it. I cannot say enough about the generosity Richard showed to us that day. We were overwhelmed at the lillies, and the vast varieties of other aquatic plants he has to offer. I have never seen more beauty in one place ever! The lilies are simply gorgeous. This was truly a wonderful experience until it came time to order and pay. I suppose that since they are mostly mail-order, the staff has not had to develop people skills. This was our first trip there, so we had no idea what to do, or how to do it. When we asked one person how do we go about buying our plants, we were told to grab a catalog and point to what we wanted. (?) I suppose she thought this "cleared that up" and that we understood everything, because despite the confused look on our faces, she turned away. Once we had made our selection, we found out that we had selected tropical plants when what we really wanted was hardy ones. So, then we were directed to go outside to the ponds. Again, no direction, just point and shoot. We found our way to the ponds, decided what we wanted and went back inside. We told a young man inside that we found the plants that we liked, and how can we go about getting them? We assumed that what we needed to do now was show someone which ones we had selected, they would go to the pond and get it. Wrong! It's simply "not done" like that! Usually you just pick the color you want, the guy goes to the pond, grabs it and brings it in for you.....but as horrified as they were, they said that they would ask if that could be done. A half hour later, we are chastised all the way back to the pond, given all the reasons that we MIGHT not be able to get the EXACT plant we want, but we can get one of that variety. At this point, we are sweating ourselves silly partly because it is so hot and humid, and partly from fear of being thrown in one of the ponds and drowned for not knowing proper procedure. Anyway, back inside I tiptoe to get my catalog and point to the marginal plants I've selected while a young man in a "very" bad mood writes my selections down, all the while grumbling about why he was the only one there, and where was everybody else, and so on. My guess is that he is the same one in a previous post that finally quit. He disappears for 20 minutes or so, and comes back with my plants, one of which I did NOT point to. When I let him know this, that plant got tossed on the floor none too gently. Anyway, we finally paid....this was about a $300 trip for me. Sorry to make this ramble on, but I have been accused of being chatty. The long and the short of it is.....the owner Richard is wonderful, I can't say enough good about him. His sales staff, however, need to take a swim in the "happy" pond. I will definitely buy from Trickers again, probably mail order. But....if I do decide to drive back up there, I'll stay out of trouble this time....I know the procedure now!
Have been purchasing water lilies and other supplies in the mail from William Tricker for years. Had an opportunity to visit the nursery this summer, and must say that it one of the most amazing nurseries that I have ever seen. The staff was very knowlegable and courteous. They grow all the water lilies and aquatic plants and can be seen in various stages.
On Aug 2, 2005, gardeninghome Union City, OH wrote:
I had attended a water gardening lecture by Richard Lee, president of William Tricker, Inc. and receive their wonderful catalog every year. I have the Tricker book which has very useful information not only on plants but snails, tadpoles, fish, etc. (in fact, I grew the gigantic Victoria waterlily last year with help and inspiration from the book). I have ordered plants by mail, and have never had any problems but enjoyment from my water gardens. They send healthy and robust plants. I finally decided to visit their nursery in Independence, Ohio in late June. I was totally amazed at the amount and selection of aquatic plants and items they have. There are thousands of blooms and even saw customers picking out choice plants from their outdoor ponds. The staff was very knowlegable and answered a lot of questions from the customers. I highly recommend Trickers plants and, if possble, a visit to their nursery.
I ordered their half-barrel pond w/tropical plants. The plants were to be shipped in June after the weather warmed up. I was not home on the Friday they tried to make delivery and they sat all weekend (hot, hot, hot) in the truck. The waterlily looked like it was boiled. The water lettuce was DOA. The iris has not recovered despite their literature saying it would within a week. The only plant showing any sign of growth is the Hedychium sp., which has a new bud popping up, the topgrowth having died. This is neutral rather than negative because had I been around to receive it, the plants might have done better. However, to ship in hot weather without a heads-up via e-mail is not smart.
On June 27th, 2002, mikejan changed the rating from neutral to positive and added the following:
I've decided to give them a positive since 2 of the plants are now showing signs of life, though it took 2 weeks rather than the 1 they advised. Since I asked them to remove me from their mailing list rather than seeking redress, I will give them the benfit of the doubt. They've been in business a long time, so they must be doing something right.