On Jun 9, 2010, enviroplanter North Wales, PA (Zone 5b) wrote:
Posted on May 20, 2010, updated June 9, 2010
Posted on May 20, 2010, updated May 20, 2010
Posted on May 14, 2010, updated May 20, 2010
I have dealt with this company for a number of years and have been generally satisfied. However, when I placed an order this year: (a) they charged me for an item which could not be shipped to my state; (b) they sent only 1 of an item when 3 had been ordered (and charged for 3); (c) they shipped the wrong size of another item. Messages left on their website contact form have not been answered for the past two days.
On May 20th, 2010, enviroplanter added the following:
I finally heard from them and they blamed their lack of response on a computer problem. What would we do without computers to blame things on?! At any rate, they gave me a credit for the unshipped item and authorized a UPS pickup for the rest of the stuff. Now it appears that they have refused delivery on the return! They appear to be totally incompetent.On May 20th, 2010, enviroplanter added the following:
Looks like the return was delivered (UPS tracking information is confusing). Apologies for my misinformation.On June 9th, 2010, enviroplanter added the following:
Just to give complete disclosure, they finally issued a full refund. My rating remains unchanged.
On Jun 28, 2009, Williammunny Oklahoma City, OK wrote:
Ordered tropical lilies, two days in mail stream, planted sameday arrived. They bloomed five weeks after planting (Trickers advertises blooms in a week) with all the necessary ingredients, only to be something other than what I ordered. The "Antares Red" is white pink and the "Rio Rita" is the size of a half dollar, smaller than any lily I have ever grown. Called Trickers twice, first sales associate was anything other than a helpful SA, the second time was told to mail back the plant or plants at my expense and would be reimbursed if deemed worthy of such. It is not worth ripping apart my pond at this time of the season (Trickers should be about helping maintain a desirable water garden) and Trickers does not need my money in the future.
On May 18, 2007, Biker1 McLean, VA (Zone 7a) wrote:
DO NOT BUY FISH from Tricker. I ordered 12 large goldfish and paid the $20 shipping fee. Upon delivery I immediately opened the box. 1/2 of the fish were dead. It was really disgusting. I called Tricker and was told that they would ship 6 more fish, but only if I paid the shipping fee. Why would I pay $20 to possibly get more dead fish??? They will not issue a credit or refund for the dead fish. Moreover, the person on the telephone was extremely rude. This guarantee is a sham.
On Jan 4, 2006, country4ever Lebanon, IN (Zone 5a) wrote:
I should probably preface this by saying that for several years, I ordered various marginals from this company, and they were always in excellent condition, and very well packed. In the spring of 2004, I ordered an American lotus. It arrived, and I planted it. It didn't bloom the first year. When it bloomed in 2005, I was very disappointed to discover that it wasn't an American lotus at all. It was probably Bellagio....which isn't anything like the American. I called them and they said that if I wanted a refund, I would have to wait until Fall and send them back the tuber. I had already waited over a year for this lotus to bloom, and I really didn't want to have to add more to my trouble, by waiting until late fall, digging it up, and returning it. They were very insistent about this. I spoke to a supervisor, and she said I could send a letter to their review committe. So I took pictures, and sent a letter. With much reluctance, they finally reimbursed me without returning the "wrong" lotus.
I appreciated them finally rectifying this situation, but they made it very difficult. I will not order any more lotus from them, because of this one mistake. It might be different if I could tell right away it was the wrong lotus, but I took care of this other one for over year, to find it was the wrong one, and I didn't want this to happen again.
So....in all fairness, I think their marginals are great, and I would order them again, but I definitely wouldn't take a chance on anything that might not bloom for a year.