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Comments regarding Burpee (W. Atlee Burpee)

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217 positives
80 neutrals
134 negatives

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RatingAuthorContent
Positive Blackstrider
(1 review)
On Feb 24, 2008, Blackstrider Prior Lake, MN wrote:

I ordered a full order from Burpee, including non-plant items. The non-plant items arrived promptly, with good packaging.

I'll update when the plant order arrives, but I'd like to say that there's seems to be a fair amount of "whining" rather than actual customer-service or product concerns in these ratings.

Positive lemonwater
(8 reviews)
On Feb 16, 2008, lemonwater Mountain View, CA wrote:

I suppose I should start off by saying that I have not ordered live plants or bulbs from Burpee, which seems to be the reason for so many of the negative comments.

I've been ordering from them for about two years now, and I've had nothing but positive experiences with them. The site is very easy to navigate, checking out is fast and easy, and I like the feature they have for reviewing plants as well. They always send confirmation order emails shortly after submitting your purchase, along with a UPS tracking number a few days after. Shipping has always been fast (about a week), and my seeds have always arrived safely. I haven't started them all yet, but germination rates have been great so far - no problems at all.

I also really like some of the supplies they sell (sea magic, germinating mix, trying out wall-o-water for the first time this season, tomato spray, and kelp booster) and the fact that shipping doesn't cost an arm and a leg. It's based on the purchase price, and not weight which is great if you're purchasing supplies (maybe not so great if you're ordering a ton of seeds, but I've seen much worse rates so in comparison it's not bad, but could be better).

Positive SPhillyGrdner
(1 review)
On Feb 13, 2008, SPhillyGrdner Philadelphia, PA wrote:

I just started gardening recently and I decided to try ordering from Burpee this year. The web ordering process was simple and quick. I received all my seed packets quickly. I have to wait for spring to see how they all germinate, but so far, so good.

Negative jsw45807
(1 review)
On Feb 13, 2008, jsw45807 Lima, OH wrote:

I have been a customer of Burpee for several years, but I almost had a coronary when the shipping and handling charge ($7.95) was added to my modest $40 order. Wow, that added an extra 80 cents to the price of each package of seeds. They arrived on time and in good shape, but 10 packages of seeds fit in a medium padded mailer and couldn't have weighed more than 8 ounces. As you can imagine, I will be checking the price of S/H before I order from them, or anyone else, in the future.

Negative rah127
(13 reviews)
On Feb 8, 2008, rah127 Dalton, GA (Zone 7b) wrote:

I had a very good experience with this company. My seeds arrived shortly after I ordered them. The lime basil and zinnias did wonderfully. My squash did not, but I blame the bugs, not the seeds as they germinated quickly and grew well. The tomato plants I ordered arrived at planting time and also did great. I will order from Burpee again.


On January 13th, 2009, rah127 changed the rating from positive to negative and added the following:

I ordered several seeds from Burpee this year, and while the seeds do great and I like the variety I noticed something this year. After I ordered several packs, I went to Lowes and Home Depot and found the same seeds sold under the Burpee name for a 1/4 of the price. And they charge shipping if you order online. I think it is horrible that they would mark up their seeds so much online and sell the same seed in stores for much cheaper. I have already spent the money now, but next year I will be buying my seed from a different source.
Neutral morton8
(1 review)
On Dec 4, 2007, morton8 Philadelphia, PA wrote:

Don't order a gift certificate! I ordered a gift certificate for a birthday. It did not arrive in the promised 10 days, though my credit card was charged immediately. When I contacted Burpee, they told me they were not sending out gift certificates until they printed their 2008 catalog. This was news to me! I regret that I will give someone a belated bithrday gift of having to deal with such poor customer service. Is an aplogy for an inconvenience they choose to force onto a customer meaningful?


On December 17th, 2007, morton8 changed the rating from negative to neutral and added the following:

I might order from Burpee again. Their Customer Service was very responsive to my post here.
Negative gardenpunk
(3 reviews)
On Nov 30, 2007, gardenpunk Folsom, CA wrote:

After receiving their beautiful catalog last December/January, I immediately placed an order and was told I would receive it within 10 business days.

Well two months and many emails later, I finally received my seeds.

To my dismay, the artichoke, asparagus, and soybean seeds never sprouted (I didn't have a problem with the Renee's Garden replacements I purchased either)...

I would never ever buy from this company again, seeing how many great companies are rated highly on this site.

Negative krissy_p
(7 reviews)
On Aug 21, 2007, krissy_p Pipe Creek, TX wrote:

Just like most mail order places, with slow shipping that you have to pay for, but what made this go from neutral to negative for me is that they sent me a '$5 off' coupon that expired this past June! Thanks a lot for that!

Negative seafour
(1 review)
On Aug 2, 2007, seafour Howell, NJ wrote:

I live on 4 acres and have a 780 sq. ft vegetable garden. I purchased all my seeds for my annual flower gardens and vegetable garden fom burpee this year. I couldn't be happier with the results. My seed germination rate was almost 95%, although I did notice it took longer to germinate seeds in peat pellets vs seed starting mix. Next it will be straight seed starting mix for me. The african blondies are now the size of Patriot hostas and the vegetables are exploding. My juliet tomato plants are well over 7 feet tall. Even the cantelope and watermelon are producing like crazy. Thank you for the best year yet.....I won't buy my seeds anywhere else from now on.


On April 20th, 2008, seafour changed the rating from positive to negative and added the following:

Update. This year I have had some issues with some of my burpee seeds. The juliet tomatoes and rudbeckia are not what I expected. The seed packets were marked for sale this year but the germination rates are poor. As a matter of fact, the rudbeckia are at zero, despite three separate attempts in new peat pots and fresh seed mix each time. Very disappointing especially after last year's success.
Negative exquisitegeek
(1 review)
On Aug 2, 2007, exquisitegeek Huntington, WV wrote:

I ordered a Patty's Plum Oriental Poppy from Burpee in April. I've been in love with this particular poppy for a while, and Burpee was the cheaper of the two companies where I found the plant available. It seems you get what you pay for.

The plant took a very long time to get here, and they never sent me a confirmation e-mail after I paid for the plant. I began to wonder if the order had even gone through. I ended up sending an e-mail to their customer service, asking if I actually did have an order in process. It took them several days to get around to responding to me to let me know that the plant had been paid for and was on its way.

When the plant arrived, it was "dormant." When I ordered it, the website said "plant". When I order a plant, I want a PLANT. Instead, I got what looked like a cigar butt with roots in a plastic bag of mulch with a rubber band around it. I waited so long for this plant to arrive, and this is what I got.

I was upset, but some gardening friends assured me that sometimes plants come dormant and to give it some love and care and that hopefully it would start to show some signs of life. I immediately planted it in good soil and have regularly watered it, given it lots of sunshine, and followed the very brief instructions that Burpee sent with it.

It is now August. (Four months later.) I still have what looks like a shriveled up, black, cigar butt in my backyard. I have cared for this stick the same way I have cared for all of my other plants, and there is no sign of life in it whatsoever.

I ended up buying a poppy from our local nursery for about $3. It's not a Patty's Plum, but who cares about having a fancy plant if it's dead? My poppy from the nursery is green and lush and thriving. My dead poppy from Burpee cost $12.90.

I've wasted my money and my time on Burpee. You'd think, being such a name in gardening, that Burpee would actually offer professional customer service and beautiful, healthy plants. This is not the case. It's better to go elsewhere, even if it's a little more expensive.

In short, Burpee ripped me off. They have my money, and I have a dead stick. I can say for sure that neither I nor anyone I know will ever order from them again.

Negative Bordo
(3 reviews)
On Aug 1, 2007, Bordo McLean, VA (Zone 6b) wrote:

I bought four packs of seeds-- tomatoes, eggplants, peppers, and pumpkin-- I did everything the packet told me and was a complete dud. They only sprouted two leaves, and 3/4 of them didn't even sprout. I only replaced the tomatoes, and I compared those puny little tomatoes with big tomatoes that I got from a local nursery- it's like comparing a great dane to a hamster. Stay away from burpee, or you will loose a growing season.


On Aug 1, 2007, Burpee (W. Atlee Burpee) responded with:

"


On Aug 1, 2007 3:04 PM, Burpee (W. Atlee Burpee) added:

Hello - I work for Burpee and I would like to apologize for your poor germination experience. If you can provide me with you name and address, we will refund your purchase price for the seed packets.
Cheers.
Paul"


Neutral gsteinbe
(20 reviews)
On Jul 19, 2007, gsteinbe Trenton, NJ wrote:

When I bought my house three or four years ago, I ordered a number of packets of flower seeds from Burpee (which my father had used for years and years for his vegetable garden). I was generally pleased with the seeds, which seemed to germinate well. They didn't send many seeds in a packet, but I was okay with the quantities (mostly). I give Burpee a neutral rating here because one of my last orders was for Dame's Rocket. I followed the instructions on the packet and planted the seeds in pots in early spring, but almost none germinated. Then I bought Dame's Rocket seeds from another source that said to plant them in late spring or even summer, and the seeds germinated like crazy. I ordered another packet from Burpee and planted them according to the other company's instructions, and the Burpee seeds also germinated fine. So, I emailed Burpee to suggest that they should change the instructions on their seed packet. I didn't complain unduly or demand a refund. I just thought they'd want to know that their instructions for germinating Dame's Rocket might be wrong. I got a very snotty email back that said they weren't going to give me a refund and their instructions were just fine. I guess no good deed goes unpunished. But I haven't ordered from Burpee since. So, maybe they should have at least humored me.


On August 1st, 2007, gsteinbe added the following:

I want to report that I received a private email from a representative of Burpee's in which the rep apologized for the snotty email I received from their customer service people. He asked if I had the name of the person who sent the email, since he would make sure to set that person straight on the nature of Burpee's commitment to polite customer service. Since the incident to which I was referring had occurred more than a year ago (probably closer to two years ago), I didn't still have the email or any information about it. I'm impressed and pleased that Burpee would follow up on this, but since my original rating was neutral rather than negative, I don't think I'll change it. I'll just say that I'm glad that Burpee cares enough to check into complaints, even neutral ones.
Neutral vvesper
(8 reviews)
On Jul 9, 2007, vvesper Maryville, TN wrote:

I've had mixed experience with Burpee over the last few years. They have a great selection of seeds, and most years the seeds I've bought from them have germinated well (primarily vegetables). This year, however, germination rates for most of the seeds I got (both veggies and annuals) seemed very low. I gave up on my coleus started from their seed when they were three months old and an inch tall. Finally just got plants from them - one of which was in miserable shape when it arrived but is starting to grow now. I had the same issue with the salsa tomatoes that another user had - not all of the ones that came up are salsa tomatoes! Haven't eaten any of the mystery tomatoes yet, but we'll see how they are.

Negative kkietz
(1 review)
On Jul 6, 2007, kkietz Davenport, IA wrote:

I ordered four packets of seeds - pole bean, bush beans, carrots and broccoli. The first sowing was a complete dud. I partially replaced them with locally purchased seeds and replanted what was left. The local seeds are going gangbusters, the Burpee seeds are completely unproductive. I also ordered a 9 plant tomato set. They mailed them weeks after our zone time guideline, so we're already behind. They all looked spindly when we got them. I planted them within 48 hours after following the package directions for watering. The only two who have grown at all are in planters on the deck, completely protected from the elements. The ones in the garden, in three weeks, have not grown at all. A locally grown plant that was smaller at planting is growing like crazy and already flowering.

I complained via email, the response completely ignored the seed issue and she basically told me to mulch (I did that the day they were planted) and because of the heat (our summer has been pretty normal) the plants were going to struggle a little. She also admitted that a bunch of their plants froze in shipping, meaning what should have been mine were shipped as replacements, making mine weeks late.

No offer to compensate, no mention of the seeds, nothing. Just a perky little admonition to wait!

I replied - I will never buy from Burpee again.


On Jul 6, 2007, Burpee (W. Atlee Burpee) responded with:

"


On Jul 9, 2007 10:34 AM, Burpee (W. Atlee Burpee) added:

Hello,
I work for Burpee and would like to apologize for your poor Burpee experience. Can you provide me with your name and zip code we will provide you with a full refund
Cheers.
Paul


On Jul 9, 2007 4:00 PM, Burpee (W. Atlee Burpee) added:

Hello - Today, we provided a complete refund to your charge card. Again, we apologize for the problems with your order.
Happy Gardening.
Paul"


Neutral Ronni92
(14 reviews)
On Jun 21, 2007, Ronni92 East Stroudsburg, PA wrote:

In March I ordered six sinonome to be delivered in April. When I received my plants ,the instructions were to plant them as they were not babied at the nursery and would survive very well in my area. So in went the babies with loving care and anticipation. Three weeks passed and only one tentative sprig with leaf attatched made an appearance.When I called for help an operator who obviously was shouting to another operator about my problem gave me advice. You see, I had to wait for at least three very warm evenings with 80 degree temperatures before the sononome could sprout. Four weeks later I again requested aid in the form of a credit card refund. Burpee apoligized and promptly credited me for the five dead plants.So you could say they did well by me and fixed their mistake.But I knew those flowers were dead four weeks earlier...

Negative igardeni
(1 review)
On Jun 19, 2007, igardeni Portland, OR wrote:

I will no longer be purchasing anything from this company. As a gardener and plant lover, I will not put money in the pocket of this person that is obviously neither!

Positive bigcityal
(11 reviews)
On Jun 8, 2007, bigcityal Menasha, WI (Zone 5a) wrote:

I buy annual seeds from them. They are a good quality product. The prices are high on new varieties, but they are never available locally.

Negative natlaw01
(5 reviews)
On May 30, 2007, natlaw01 Vienna, VA wrote:

When I owned in DC, I ordered only a few times from Burpee and had a good experience. Now moving to a house in VA with a lot more space to garden, I ordered from them and several other companies. After a week and a half and no order (I received all my other orders from 4 other companies), I called to find out the status and learn that because I ordered by plants "late" they would not be shipped out for another 2-3 weeks (order placed on morning of 21st).

I asked where on the website did it say for Zone 6 my order was "late", she tried to find and I actually end up finding that my order which was for perennials was order 9 days within the time period and even within the correct time period if they were all annuals. She indicated that to have it shipped at this time, I would have had to order back in January...ah...that makes no sense.

I then asked to cancel my order and was told that my order was filled and sitting in the nursery waiting for shipment...huh (then why has it not shipped???)...and if it ships out and is not canceled I will have to send it back to them. At this point, I mentioned that that was ridiculous. You won't ship my order within the 7-10 business days as indicated in my receipt but if you ship late after my request to cancel...I have to make arrangements to ship back??? She finally talked to her "manager" and said my order would be canceled.

There are too many companies that clearly state when they will or will not ship to you to deal with this kind of bs. I won't even buy burpee's seeds in the store due to this poor customer service and mishandling of my order. I am extremely disappointed.

Positive saintartaud
(8 reviews)
On May 27, 2007, saintartaud Kansas City, MO (Zone 5b) wrote:

I've placed 2 orders with this company over the last year and a half, generally with good results.

Last year, I ordered some Brandywine tomatoes, a variety of jalepeno pepper, Connecticut field pumpkins, catnip, basil, and a fern. Of the vegetables, the peppers were the only vegetable that produced, but this was probably due more to a fungus infestation and the weather than seed quality. The free packet of mini-greens I received did well too. The fern plant arrived rather dried-out and nothing I tried was able to remedy. Since then, I've decided to avoid purchasing any bareroot plants via mail order--too risky. I'll add that the order shipped very quickly and was well packaged.

This year's order has done much better. In particular, the Johnny-jump-ups, which have weathered less than optimal condition. The Swiss chard, impatiens, cucumber, etc. have all done just as well, and I have no complaints overall. Have not been able to plant the dolichos or alyssum, so can't report on those results yet.

I'm giving them a positive rating, despite my problems with the fern, since the majority of my experience with them has been good. Their seeds are a bit more expensive than some other companies, but IMO worth it.

Positive the2diehls
(1 review)
On May 23, 2007, the2diehls Richmond, VA wrote:

I have dealt with Burpee for years and this is the first bad experience I have had. This was an online order and it took a week to get a confirmation of my order. My plants were placed sideways in a box that said "This Side Up" and the box was shipped to me sideways, meaning the plants were shipped upside down! The Red Lightning tomatoes were all broken and didn't survive the trip. Too bad. I particularly wanted those. Surprisingly enough, everything else is now thriving. I am delighted that, after three years of trying, I now have two healthy rhubarb plants.


On June 4th, 2007, the2diehls changed the rating from negative to positive and added the following:

Burpee made good the three plants that couldn't survive and added three plants each of two other varieties (to fill out the box, they said). All plants arrived tall and healthy with minimal soil spillage. Once again, I'm a believer.
On May 23, 2007, Burpee (W. Atlee Burpee) responded with:

"


On May 23, 2007 4:22 PM, Burpee (W. Atlee Burpee) added:

Hello,
I work for Burpee and would like to apologize for your poor Burpee experience. Can you provide me with your name and zip code and we will ship out new plants right away or refund the cost of your plants. Please send your information to [e-mail:PHofer@Burpee.com]. Also, if you are going to make rhubarb pie, my Mom has a great receipe I can send you.
Cheers.
Paul


"


Positive Weather
(3 reviews)
On Apr 30, 2007, Weather Quincy, MA (Zone 6b) wrote:

I've never had a failure from Burpee seed. Each year, I get seed from Burpee for our can't-do-without crops like tomatoes, sunflowers, spinach, cabbage and lettuce.

Their prices are higher than some places, but I don't mind paying extra for reliability.

Their customer service is good. This year, they sent me a seed-starting kit whose bottom tray was cracked. They sent out a free replacement; I got it within the week.

Positive Flower_Child21
(4 reviews)
On Apr 28, 2007, Flower_Child21 Alexandria, VA wrote:

After reading the comments from other gardeners, I was quite worried about ordering plants from Burpee. However, I couldn't find yellow impatients elsewhere, so I ordered them from Burpee this winter. They just arrived, and they look great. The packaging was excellent, and the plants are healthy. I'll buy from them again.

Neutral rucereus
(14 reviews)
On Apr 16, 2007, rucereus Carpentersville, IL (Zone 5a) wrote:

I will start with a neutral rating as I haven't received the plants I ordered. As far as my experience with their seeds, the cosmos are doing well, the zinnias did not do a thing, and Saturday I planted more Zinnias, white wedding and envy. Will wait to see what happens there. I also noticed the packets of seeds did not contain the full amount ,they were all short a significant amount of seeds. Hopefully I will be able to change the rating to a positive after seeing what the new seeds do and the delivery of the impatients.


On May 22nd, 2007, rucereus added the following:

I'll leave my rating at neutral. The second batch of zinnia seeds were a bust also.I will chalk it up to my inexperience with seed propogation. The impatients arrived Friday. Very small but at the price I paid it's what I expected.They do have great root systems. All in all don't think I'd order from them again.
Neutral rabbitrunfarm
(5 reviews)
On Apr 14, 2007, rabbitrunfarm Alburtis, PA wrote:

i received 2 orders of perennial plants: one was very nicely packaged, the other had quite a bit of soil spillage and the plant tags had fallen out so i needed to do some guessing about what was what. an emailed inquiry about zone recommendations for a pampas grass they offered went unanswered. i would still order from them, but cautiously.

Positive towers
(16 reviews)
On Apr 11, 2007, towers (Zone 6a) wrote:

just got my oder monday
well order there again

Positive petit_potager
(29 reviews)
On Apr 7, 2007, petit_potager wrote:

An off-season internet search in the winter of 2007, established Burpee as offering the best price on Reflective Red Mulch Film in the 100 by 4 quantities. My on-line order for this product arrived within 10-days without incident, in adequate, if not exceptional packaging.

I would not look to Burpee as my seed vendor, but would use them in the future for similar purchases.

Positive Gregirv
(3 reviews)
On Mar 19, 2007, Gregirv Waverly, VA wrote:

I have always got great quality plants and seeds from Burpee. My family has ordered from them since 5 years after they started. All their plants grow. Greg
Waverly, VA

Negative Allie88
(6 reviews)
On Mar 12, 2007, Allie88 Palmyra, PA (Zone 6a) wrote:

I went against my better judgment in ordering from this company. I had read the reviews on this site, but I was so intrigued by some of their seed offerings. I placed the order on Feb. 25 and on March 8 I had still not received the order, although it was only for a few packs of seeds and I live in the same state as the warehouse. When I did finally get them (on March 10, 2007) the pelletized pentas seeds were completely crushed and no longer pelletized. The torenia seeds were completely missing. There were no seeds in the packet whatsoever. I will call them about that, but by the time they come it will be too late to start them. So, the lesson I have learned is that I will pay very close attention to the Dave's Garden reviews from now on!!


On February 25th, 2009, Allie88 added the following:

2 years later...I decided to try once again, because I love their selection of white marigolds. What a bummer...their minimum shipping is $6.95!! For 3 seed packets I would have had to pay $20. This would take my average cost for each packet close to $7. Ridiculous!! I wish someone else would sell white marigolds. Until someone does I guess I won't be growing them.
On Mar 12, 2007, Burpee (W. Atlee Burpee) responded with:

"


On Mar 13, 2007 11:33 AM, Burpee (W. Atlee Burpee) added:

Hello,
I work for Burpee and would like to apologize for your poor Burpee experience. Can you provide me with your name and zip code and we will ship your seeds out right away. Please send your information to PHofer@Burpee.com
Cheers.
Paul
"


Positive fyrmnsflam
(2 reviews)
On Feb 26, 2007, fyrmnsflam Fontana, CA (Zone 9b) wrote:

Things came as ordered. Surprised to not only get $5 off, per their promotion at the time, but also got one of the seed packets I ordered for free.

A tad slow in delivery.

Positive JerryE
(1 review)
On Feb 23, 2007, JerryE Northridge, CA wrote:

It was a good one!
My seeds may or may not havve been in the big boxes with tomato cages. Burpees's took me at my word.
Coukd I have missed them? Sure, but i wanted them bad, so not likely.
My past dealings were uneventful, and that's how it should be.

Positive nehketah
(3 reviews)
On Jan 11, 2007, nehketah Knoxville, TN wrote:

I ordered a seed starter kit and four packs of seeds plus they gave me a free pack

The order was on time and packed great I would definitely order from them agian

Negative bndbag
(2 reviews)
On Dec 31, 2006, bndbag Munster, IN wrote:

After 20 years plus buying from Burpee, I can't do it any longer.

1- Their guarantee only works if they (Burpee) respond to your comments/complaints

2 - In 2005, after taking my order, and not receiving anything for 4 weeks, I called and was informed that my entire order was being held due to one iten (seed starting formula) was not available, whne my order finally arrived, several of the items I ordered were not included, with a note that they were no longer available.

3 - In 2006 upon receipt of my order, I was informed that one item was no longer available. Also, germination rates were unacceptable (compared to seeds purchased from other providers) - Biker Billy peppers (excellent peppers) - a total of 4 seeds germinated out of a packet; New Guinea Impatients - 6 seeds germinated out of a packet. I also ordered their new Salsa Tomato, and as plants grew, it became obvious when fruit set, that not all plants were "Salsa" tomatoes - half of my plants were of some other variety all from the same seed packet, which were terrible.

I emailed and called Burpee to inform of my experience, and they provided no solution nor did they respond to my emails.

I recommend Territorial Seed - Far Superior experience with product and service.

Positive PoconoPlants
(1 review)
On Dec 21, 2006, PoconoPlants Jim Thorpe, PA wrote:

As Christmas approached, I was looking for a different gift for a few friends. I received an email from Burpee with a pitch for "The World's Greatest Ketchup" - so that looked promising. Ordered a couple for some friends and one for myself. Shipping was FAST. I received my order within a few days and my friends called right after I received mine. I thought the ketchup was very good and my friends loved it. The ketchup come in 4 bottles with 4 different flavors. All are good.

Positive Snapdragongrow
(2 reviews)
On Nov 4, 2006, Snapdragongrow Forrest, IL wrote:

Decided to try Burpee this year. Ordered some plants and they arrived in fairly good shape and at the right time for planting. The packaging is cardboard with some stuffing inside that is supose to hold the soil, however, some of the soil had fallen out The plants did well, however. Ordered throught the internet and it was fast and easy that way.

Positive MountainScott
(1 review)
On Nov 3, 2006, MountainScott Batavia, IL wrote:

I have been a long time customer of Burpee and have always had good results with its products and the customer service has always been outstanding. This year has been no different. All the seeds that I had ordered in the spring had good germination and the yields from the tomatoes and peppers were greater than ever before..... Keep up the good work!

Neutral richK
(11 reviews)
On Oct 5, 2006, richK New York, NY wrote:

Ordered seeds

COLEUS did great, good germination

CLEOME did well/ok-the ones that germinated- 5 from the packet
The directions on the package did not indicate stratification needed-though I found this out afterwards while researching on internet, since many seeds did not germinate, apparently stratification helps.. and directions to do that on the seed package would help too:)

DAHLIA -ordered "CACTUS flowered Dahlia seeds" packet arrived with label "Cactus Flowered" Dahlia, but they grew to be small dwarf variety, nice flowers, but NOT Cactus, maybe they were Unwin or Rigoletto, 12" tall, not 3-4'

ASPARAGUS BEAN [yard long] and they never made any beans, just foliage, although other beans from other providers grown alongside did fine, not sure what happened

I wouldn't say totally screaming crazy negative, but the mislabeled seeds and the poor growing directions aren't" A+" either
I wasn't able to determine that they were bad beans or bad dahlias until end of season.. oh well.. but they did offer a refund without any problem, and there as a courteous email w/ apology
Will see how long it takes to get refund/credit -that would probably swing my vote to poz or neg

Positive Thomas521
(3 reviews)
On Sep 10, 2006, Thomas521 (Zone 5a) wrote:

I've ordered seeds from Burpee more than once, and I've never had any trouble getting them to grow. I've only had two problems with them: they once sent me an empty packet of strawberry seeds, and I also ordered Walls O' Water from them once, and one had a broken tube. I suppose the former was probably a glitch in the system, and has not happened again. The latter was probably the manufacturer's fault, not Burpee's. I never tried to get replacements for these.

Negative plantactic
(1 review)
On Aug 29, 2006, plantactic wrote:

Total disappointment! For what they charge maybe they could say when something's no longer available! Why would I waste my time ordering something when they don't have it! But they don't tell you that! Never again!!


On Aug 29, 2006, Burpee (W. Atlee Burpee) responded with:

"


On Nov 1, 2006 9:52 AM, Burpee (W. Atlee Burpee) added:

We tried to contact Plantactic to get information on what they ordered, but they have not provided us with any details. At W. Atlee Burpee, we pride ourselves on providing, up-to-date inventory information on our website. We will remove any items that become out of stock. Furthermore, W. Atlee Burpee provides a 100% satisfaction guarantee - if at anytime during the first year, you are not satisfied with your product, we will promptly refund or provide a replacement for you.
Happy Gardening!
"


Positive Niere
(7 reviews)
On Aug 25, 2006, Niere Chepachet, RI (Zone 5b) wrote:

I planted Burpee's "Zinnia Giant-Flowered Series" and the flowers have been absolutely beautiful--I will definitely plant them again not only for the beautiful color and long-bloom time, but for the butterflies as well.

I also ordered some trellis netting from them and their customer service was knowledgeable and friendly. They were the only place I could find that had the trellis netting in the size I wanted. The netting arrived within a few days and I was very happy with their service.

Thus far my experience with them has been nothing but positive.

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Hope for America