Comments regarding Burpee (W. Atlee Burpee)Click here to return to Burpee (W. Atlee Burpee)'s listing.
|On Feb 13, 2008, jsw45807 Lima, OH wrote:
I have been a customer of Burpee for several years, but I almost had a coronary when the shipping and handling charge ($7.95) was added to my modest $40 order. Wow, that added an extra 80 cents to the price of each package of seeds. They arrived on time and in good shape, but 10 packages of seeds fit in a medium padded mailer and couldn't have weighed more than 8 ounces. As you can imagine, I will be checking the price of S/H before I order from them, or anyone else, in the future.
|On Feb 8, 2008, rah127 Dalton, GA (Zone 7b) wrote:
I had a very good experience with this company. My seeds arrived shortly after I ordered them. The lime basil and zinnias did wonderfully. My squash did not, but I blame the bugs, not the seeds as they germinated quickly and grew well. The tomato plants I ordered arrived at planting time and also did great. I will order from Burpee again.
On January 13th, 2009, rah127 changed the rating from positive to negative and added the following:
I ordered several seeds from Burpee this year, and while the seeds do great and I like the variety I noticed something this year. After I ordered several packs, I went to Lowes and Home Depot and found the same seeds sold under the Burpee name for a 1/4 of the price. And they charge shipping if you order online. I think it is horrible that they would mark up their seeds so much online and sell the same seed in stores for much cheaper. I have already spent the money now, but next year I will be buying my seed from a different source.
|On Dec 4, 2007, morton8 Philadelphia, PA wrote:
Don't order a gift certificate! I ordered a gift certificate for a birthday. It did not arrive in the promised 10 days, though my credit card was charged immediately. When I contacted Burpee, they told me they were not sending out gift certificates until they printed their 2008 catalog. This was news to me! I regret that I will give someone a belated bithrday gift of having to deal with such poor customer service. Is an aplogy for an inconvenience they choose to force onto a customer meaningful?
On December 17th, 2007, morton8 changed the rating from negative to neutral and added the following:
I might order from Burpee again. Their Customer Service was very responsive to my post here.
|On Nov 30, 2007, gardenpunk Folsom, CA wrote:
After receiving their beautiful catalog last December/January, I immediately placed an order and was told I would receive it within 10 business days.
|On Aug 21, 2007, krissy_p Pipe Creek, TX wrote:
Just like most mail order places, with slow shipping that you have to pay for, but what made this go from neutral to negative for me is that they sent me a '$5 off' coupon that expired this past June! Thanks a lot for that!
|On Aug 2, 2007, seafour Howell, NJ wrote:
I live on 4 acres and have a 780 sq. ft vegetable garden. I purchased all my seeds for my annual flower gardens and vegetable garden fom burpee this year. I couldn't be happier with the results. My seed germination rate was almost 95%, although I did notice it took longer to germinate seeds in peat pellets vs seed starting mix. Next it will be straight seed starting mix for me. The african blondies are now the size of Patriot hostas and the vegetables are exploding. My juliet tomato plants are well over 7 feet tall. Even the cantelope and watermelon are producing like crazy. Thank you for the best year yet.....I won't buy my seeds anywhere else from now on.
On April 20th, 2008, seafour changed the rating from positive to negative and added the following:
Update. This year I have had some issues with some of my burpee seeds. The juliet tomatoes and rudbeckia are not what I expected. The seed packets were marked for sale this year but the germination rates are poor. As a matter of fact, the rudbeckia are at zero, despite three separate attempts in new peat pots and fresh seed mix each time. Very disappointing especially after last year's success.
|On Aug 2, 2007, exquisitegeek Huntington, WV wrote:
I ordered a Patty's Plum Oriental Poppy from Burpee in April. I've been in love with this particular poppy for a while, and Burpee was the cheaper of the two companies where I found the plant available. It seems you get what you pay for.
|On Aug 1, 2007, Bordo McLean, VA (Zone 6b) wrote:
I bought four packs of seeds-- tomatoes, eggplants, peppers, and pumpkin-- I did everything the packet told me and was a complete dud. They only sprouted two leaves, and 3/4 of them didn't even sprout. I only replaced the tomatoes, and I compared those puny little tomatoes with big tomatoes that I got from a local nursery- it's like comparing a great dane to a hamster. Stay away from burpee, or you will loose a growing season.
On Aug 1, 2007, Burpee (W. Atlee Burpee) responded with:
On Aug 1, 2007 3:04 PM, Burpee (W. Atlee Burpee) added:
Hello - I work for Burpee and I would like to apologize for your poor germination experience. If you can provide me with you name and address, we will refund your purchase price for the seed packets.
|On Jul 19, 2007, gsteinbe Trenton, NJ wrote:
When I bought my house three or four years ago, I ordered a number of packets of flower seeds from Burpee (which my father had used for years and years for his vegetable garden). I was generally pleased with the seeds, which seemed to germinate well. They didn't send many seeds in a packet, but I was okay with the quantities (mostly). I give Burpee a neutral rating here because one of my last orders was for Dame's Rocket. I followed the instructions on the packet and planted the seeds in pots in early spring, but almost none germinated. Then I bought Dame's Rocket seeds from another source that said to plant them in late spring or even summer, and the seeds germinated like crazy. I ordered another packet from Burpee and planted them according to the other company's instructions, and the Burpee seeds also germinated fine. So, I emailed Burpee to suggest that they should change the instructions on their seed packet. I didn't complain unduly or demand a refund. I just thought they'd want to know that their instructions for germinating Dame's Rocket might be wrong. I got a very snotty email back that said they weren't going to give me a refund and their instructions were just fine. I guess no good deed goes unpunished. But I haven't ordered from Burpee since. So, maybe they should have at least humored me.
On August 1st, 2007, gsteinbe added the following:
I want to report that I received a private email from a representative of Burpee's in which the rep apologized for the snotty email I received from their customer service people. He asked if I had the name of the person who sent the email, since he would make sure to set that person straight on the nature of Burpee's commitment to polite customer service. Since the incident to which I was referring had occurred more than a year ago (probably closer to two years ago), I didn't still have the email or any information about it. I'm impressed and pleased that Burpee would follow up on this, but since my original rating was neutral rather than negative, I don't think I'll change it. I'll just say that I'm glad that Burpee cares enough to check into complaints, even neutral ones.
|On Jul 9, 2007, vvesper Maryville, TN wrote:
I've had mixed experience with Burpee over the last few years. They have a great selection of seeds, and most years the seeds I've bought from them have germinated well (primarily vegetables). This year, however, germination rates for most of the seeds I got (both veggies and annuals) seemed very low. I gave up on my coleus started from their seed when they were three months old and an inch tall. Finally just got plants from them - one of which was in miserable shape when it arrived but is starting to grow now. I had the same issue with the salsa tomatoes that another user had - not all of the ones that came up are salsa tomatoes! Haven't eaten any of the mystery tomatoes yet, but we'll see how they are.
|On Jul 6, 2007, kkietz Davenport, IA wrote:
I ordered four packets of seeds - pole bean, bush beans, carrots and broccoli. The first sowing was a complete dud. I partially replaced them with locally purchased seeds and replanted what was left. The local seeds are going gangbusters, the Burpee seeds are completely unproductive. I also ordered a 9 plant tomato set. They mailed them weeks after our zone time guideline, so we're already behind. They all looked spindly when we got them. I planted them within 48 hours after following the package directions for watering. The only two who have grown at all are in planters on the deck, completely protected from the elements. The ones in the garden, in three weeks, have not grown at all. A locally grown plant that was smaller at planting is growing like crazy and already flowering.
On Jul 6, 2007, Burpee (W. Atlee Burpee) responded with:
On Jul 9, 2007 10:34 AM, Burpee (W. Atlee Burpee) added:
On Jul 9, 2007 4:00 PM, Burpee (W. Atlee Burpee) added:
Hello - Today, we provided a complete refund to your charge card. Again, we apologize for the problems with your order.
|On Jun 21, 2007, Ronni92 East Stroudsburg, PA wrote:
In March I ordered six sinonome to be delivered in April. When I received my plants ,the instructions were to plant them as they were not babied at the nursery and would survive very well in my area. So in went the babies with loving care and anticipation. Three weeks passed and only one tentative sprig with leaf attatched made an appearance.When I called for help an operator who obviously was shouting to another operator about my problem gave me advice. You see, I had to wait for at least three very warm evenings with 80 degree temperatures before the sononome could sprout. Four weeks later I again requested aid in the form of a credit card refund. Burpee apoligized and promptly credited me for the five dead plants.So you could say they did well by me and fixed their mistake.But I knew those flowers were dead four weeks earlier...
|On Jun 19, 2007, igardeni Portland, OR wrote:
I will no longer be purchasing anything from this company. As a gardener and plant lover, I will not put money in the pocket of this person that is obviously neither!
|On Jun 8, 2007, bigcityal Menasha, WI (Zone 5a) wrote:
I buy annual seeds from them. They are a good quality product. The prices are high on new varieties, but they are never available locally.
|On May 30, 2007, natlaw01 Vienna, VA wrote:
When I owned in DC, I ordered only a few times from Burpee and had a good experience. Now moving to a house in VA with a lot more space to garden, I ordered from them and several other companies. After a week and a half and no order (I received all my other orders from 4 other companies), I called to find out the status and learn that because I ordered by plants "late" they would not be shipped out for another 2-3 weeks (order placed on morning of 21st).
|On May 27, 2007, saintartaud Kansas City, MO (Zone 5b) wrote:
I've placed 2 orders with this company over the last year and a half, generally with good results.
|On May 23, 2007, the2diehls Richmond, VA wrote:
I have dealt with Burpee for years and this is the first bad experience I have had. This was an online order and it took a week to get a confirmation of my order. My plants were placed sideways in a box that said "This Side Up" and the box was shipped to me sideways, meaning the plants were shipped upside down! The Red Lightning tomatoes were all broken and didn't survive the trip. Too bad. I particularly wanted those. Surprisingly enough, everything else is now thriving. I am delighted that, after three years of trying, I now have two healthy rhubarb plants.
On June 4th, 2007, the2diehls changed the rating from negative to positive and added the following:
Burpee made good the three plants that couldn't survive and added three plants each of two other varieties (to fill out the box, they said). All plants arrived tall and healthy with minimal soil spillage. Once again, I'm a believer.
On May 23, 2007, Burpee (W. Atlee Burpee) responded with:
On May 23, 2007 4:22 PM, Burpee (W. Atlee Burpee) added:
|On Apr 30, 2007, Weather Quincy, MA (Zone 6b) wrote:
I've never had a failure from Burpee seed. Each year, I get seed from Burpee for our can't-do-without crops like tomatoes, sunflowers, spinach, cabbage and lettuce.
|On Apr 28, 2007, Flower_Child21 Alexandria, VA wrote:
After reading the comments from other gardeners, I was quite worried about ordering plants from Burpee. However, I couldn't find yellow impatients elsewhere, so I ordered them from Burpee this winter. They just arrived, and they look great. The packaging was excellent, and the plants are healthy. I'll buy from them again.
|On Apr 16, 2007, rucereus Carpentersville, IL (Zone 5a) wrote:
I will start with a neutral rating as I haven't received the plants I ordered. As far as my experience with their seeds, the cosmos are doing well, the zinnias did not do a thing, and Saturday I planted more Zinnias, white wedding and envy. Will wait to see what happens there. I also noticed the packets of seeds did not contain the full amount ,they were all short a significant amount of seeds. Hopefully I will be able to change the rating to a positive after seeing what the new seeds do and the delivery of the impatients.
On May 22nd, 2007, rucereus added the following:
I'll leave my rating at neutral. The second batch of zinnia seeds were a bust also.I will chalk it up to my inexperience with seed propogation. The impatients arrived Friday. Very small but at the price I paid it's what I expected.They do have great root systems. All in all don't think I'd order from them again.
|On Apr 14, 2007, rabbitrunfarm Alburtis, PA wrote:
i received 2 orders of perennial plants: one was very nicely packaged, the other had quite a bit of soil spillage and the plant tags had fallen out so i needed to do some guessing about what was what. an emailed inquiry about zone recommendations for a pampas grass they offered went unanswered. i would still order from them, but cautiously.
|On Apr 11, 2007, towers (Zone 6a) wrote:
just got my oder monday
|On Apr 7, 2007, petit_potager wrote:
An off-season internet search in the winter of 2007, established Burpee as offering the best price on Reflective Red Mulch Film in the 100’ by 4’ quantities. My on-line order for this product arrived within 10-days without incident, in adequate, if not exceptional packaging.
|On Mar 19, 2007, Gregirv Waverly, VA wrote:
I have always got great quality plants and seeds from Burpee. My family has ordered from them since 5 years after they started. All their plants grow. Greg
|On Mar 12, 2007, Allie88 Palmyra, PA (Zone 6a) wrote:
I went against my better judgment in ordering from this company. I had read the reviews on this site, but I was so intrigued by some of their seed offerings. I placed the order on Feb. 25 and on March 8 I had still not received the order, although it was only for a few packs of seeds and I live in the same state as the warehouse. When I did finally get them (on March 10, 2007) the pelletized pentas seeds were completely crushed and no longer pelletized. The torenia seeds were completely missing. There were no seeds in the packet whatsoever. I will call them about that, but by the time they come it will be too late to start them. So, the lesson I have learned is that I will pay very close attention to the Dave's Garden reviews from now on!!
On February 25th, 2009, Allie88 added the following:
2 years later...I decided to try once again, because I love their selection of white marigolds. What a bummer...their minimum shipping is $6.95!! For 3 seed packets I would have had to pay $20. This would take my average cost for each packet close to $7. Ridiculous!! I wish someone else would sell white marigolds. Until someone does I guess I won't be growing them.
On Mar 12, 2007, Burpee (W. Atlee Burpee) responded with:
On Mar 13, 2007 11:33 AM, Burpee (W. Atlee Burpee) added:
|On Feb 26, 2007, fyrmnsflam Fontana, CA (Zone 9b) wrote:
Things came as ordered. Surprised to not only get $5 off, per their promotion at the time, but also got one of the seed packets I ordered for free.
|On Feb 23, 2007, JerryE Northridge, CA wrote:
It was a good one!
|On Jan 11, 2007, nehketah Knoxville, TN wrote:
I ordered a seed starter kit and four packs of seeds plus they gave me a free pack
|On Dec 31, 2006, bndbag Munster, IN wrote:
After 20 years plus buying from Burpee, I can't do it any longer.
|On Dec 21, 2006, PoconoPlants Jim Thorpe, PA wrote:
As Christmas approached, I was looking for a different gift for a few friends. I received an email from Burpee with a pitch for "The World's Greatest Ketchup" - so that looked promising. Ordered a couple for some friends and one for myself. Shipping was FAST. I received my order within a few days and my friends called right after I received mine. I thought the ketchup was very good and my friends loved it. The ketchup come in 4 bottles with 4 different flavors. All are good.
|On Nov 4, 2006, Snapdragongrow Forrest, IL wrote:
Decided to try Burpee this year. Ordered some plants and they arrived in fairly good shape and at the right time for planting. The packaging is cardboard with some stuffing inside that is supose to hold the soil, however, some of the soil had fallen out The plants did well, however. Ordered throught the internet and it was fast and easy that way.
|On Nov 3, 2006, MountainScott Batavia, IL wrote:
I have been a long time customer of Burpee and have always had good results with its products and the customer service has always been outstanding. This year has been no different. All the seeds that I had ordered in the spring had good germination and the yields from the tomatoes and peppers were greater than ever before..... Keep up the good work!
|On Oct 5, 2006, richK New York, NY wrote:
|On Sep 10, 2006, Thomas521 (Zone 5a) wrote:
I've ordered seeds from Burpee more than once, and I've never had any trouble getting them to grow. I've only had two problems with them: they once sent me an empty packet of strawberry seeds, and I also ordered Walls O' Water from them once, and one had a broken tube. I suppose the former was probably a glitch in the system, and has not happened again. The latter was probably the manufacturer's fault, not Burpee's. I never tried to get replacements for these.
|On Aug 29, 2006, plantactic wrote:
Total disappointment! For what they charge maybe they could say when something's no longer available! Why would I waste my time ordering something when they don't have it! But they don't tell you that! Never again!!
On Aug 29, 2006, Burpee (W. Atlee Burpee) responded with:
On Nov 1, 2006 9:52 AM, Burpee (W. Atlee Burpee) added:
We tried to contact Plantactic to get information on what they ordered, but they have not provided us with any details. At W. Atlee Burpee, we pride ourselves on providing, up-to-date inventory information on our website. We will remove any items that become out of stock. Furthermore, W. Atlee Burpee provides a 100% satisfaction guarantee - if at anytime during the first year, you are not satisfied with your product, we will promptly refund or provide a replacement for you.
|On Aug 25, 2006, Niere Chepachet, RI (Zone 5b) wrote:
I planted Burpee's "Zinnia Giant-Flowered Series" and the flowers have been absolutely beautiful--I will definitely plant them again not only for the beautiful color and long-bloom time, but for the butterflies as well.
|On Aug 22, 2006, toriastar Arlington, VA wrote:
They gave refunds on their ultimate growing system when it was proven that it was not reusable. I've had good luck with germinating seeds, but their plants have not given me the best of luck. That's probably my fault - first year veggie gardener here. But for all the embellishment they give lackluster products on their website and catalogue (like for the tasteless red-lightning tomato), seedling packets are suprisingly stark, and once for the Kong sunflower, wrong. Also, both my best friend and I ordered about 9 tomato plants between us, all of which failed in the end - and it is beyond me why after ordering at about the same time and living only ~20 miles apart, hers arrived almost a month before mine. Their herb seeds were generally good though, and my Cherokee Purple seeds grew to give me delicious tomatoes.
|On Aug 1, 2006, Fallbrookguy Fallbrook, CA wrote:
I grew up with Burpee. As a youngster I spent much time looking thru their catalog and have so many nostalgic memories of the vegetables and annual flowers that I raised from Burpee seeds with my family back in Ohio. I and most of my extended family now live here in California and have continued to patronize Burpee through the years ....until now!
|On Jul 2, 2006, elkwc36 Elkhart, KS wrote:
I recently ordered six plants from them. I ordered late and the plants came in during 100 degree days. They were in shock and I lost one of the six. The three Brandy Boys recovered the quickest. They were nice plants and a good size. The only complaint I would have is they shipped by UPS and it took 6 days in the heat. If I ever order again will ask for another shipper and if that isn't possible I may not order. I never called them and asked for a refund on the one that didn't make it. I thought their shipping was very reasonable and their plants were as cheap as most I've looked at and packed a lot better. Of the mail order places I've done business with I would rate them in the top 3.
On November 4th, 2006, elkwc36 added the following:
Five of the six plants made it and did very well. Then in August I placed an order for seeds and they arrived quickly and well packed. Better than most of the message board favorites I've tried. Highly recommend them.
On April 19th, 2008, elkwc36 added the following:
Ordered seeds again this year. Germination excellent. Around 98% I think. Their seeds may be a little higher but worth it for the germination rates they consistently get. Also the Brandyboy and Porterhouse are two of my better hybrids. Highly recommend for seeds. JD