I ordered several packets of seeds for my Fall planting, and they arrived in 3 business days. They were packed securely and I received what I ordered. I found their website to be very helpful and informative, and their prices to be reasonable. I found the transaction to be pleasant and I suggest purchasing from them.
Posted on July 23, 2012, updated July 23, 2012
Posted on July 19, 2012, updated July 23, 2012
Posted on July 7, 2012, updated July 19, 2012
I moved back into gardening territory two years ago. I remember my Dad ordering from Burpee. He always let me grow something from them. Never any problems.
Now that I am back, I have ordered twice from them (two growing seasons in a row). I like their tomato cages, and accessories. They make sense.
I remember the count of seeds being on the packages (so important with veggies), and this seems a way of the past. They should go back to that system, and of putting MORE into each package. But they are not alone, so I do not cast a negative their way.
I have bought perennials from them in both orders, and they arrived just fine, with proper planting instructions.
All told, I will order from them again. What I really appreciate is their catalog arriving in the dreary winter, giving me allot of time to plan out my vegetable garden.
On July 19th, 2012, Gracye changed the rating from positive to negative and added the following:
How very sad. Now I MUST cast a negative rating. At the end of placing a recent Internet order, I was given an offer to give feedback with the promise of "free shipping" on a future order. The catch? I had to sign onto Facebook! I found this out after I'd spent time writing supportive words about them.
I do not have, nor will I, create a Facebook account in order to comply. I surely wish this had been stated BEFORE I spent time on behalf of them.
I sent an email to Burpee, stating that this process seemed unfair (totally excluding those without Facebook accounts). I asked Burpee to look at my account to judge my loyalty (and seriousness). Easily, in two years, I have spent over $500.00 with them.
The reply was "this is a one-time offer and will not reappear, and in this day of computerization..." There was no effort to extend another offer. This was new to me, as customer satisfaction certainly was a trademark of the way Burpee answered my father's occasional questions, why he stayed with them, and a fond memory for me. This reply explained company policy and the changing world, so my reaction, and direction, is to change as well.
I will, as my dear father advised, "vote with my money." Thank you, Burpee, for giving me the reason to try other companies, after a lifetime of loyalty. And the catalog? Please don't send me another, for I cannot afford your "free offers."On July 23rd, 2012, Gracye added the following:
7/23/12: Burpee has refunded my shipping cost on last order. Forwarded my comments to their Marketing Department. The refund is greatly appreciated, but is not the answer to my original question, as others will encounter the same until there is positive change. My rating stays the negative, pending future correction.
I hope that some staffer (or the President) of Burpee will read the negative comments by my fellow Dave Gardeners, many old-time customers of Burpee's, to address the whole of the problem. I read them, after this experience, and realized that I had looked the other way in company loyalty while Dave Gardeners spoke up about problems that I, too, had encountered. No longer!
Too many companies are losing touch with their customers, and I hate to see this "American Institution" do the same.On July 23rd, 2012, Gracye changed the rating from negative to neutral and added the following:
This is my final comment on this company. Negative is changed to neutral, as the company again contacted me and explained their philosophy. They have different offers that appeal to different customers. Thank you, and I do hope that my effort was to some benefit.
I have only used Burpee over the last 2 months for one item...stainless steel plant markers, which are issued in groups of 25. The markers have been delivered extremely promptly, generally 1 day, and have worked well in my garden. Burpee has also generously included $5.00 and $10.00 off your next order coupons on 3 occasions. I cannot comment on the quality of their plants/seeds, but I am impressed with how they handle their "supply" orders!
On Jun 24, 2012, TruNorth7 Walnut Creek, CA wrote:
I ordered 3 packets of Vigna caracalla seeds and 3 live Vigna caracalla plants from Burpee on May 8th. The seeds arrived quickly, the plants took about 2 weeks. The plants arrived very healthy and happy, despite almost a week in a box, There were multiple plants in each 4 inch pot and the roots were thick and healthy. I was very happy with the plants
However, I had a low germination rate with the seeds, despite nicking, soaking, heat mat, etc. Only 6 of the 21 germinated. Of those 6, only 2 survived. I wasn't pleased, so I contacted the company. I received a response in less than 24 hours, they honored the "Burpee Guarantee". and sent me new seeds quickly. The second set germinated better than the first. Still not what I had hoped (around 60%) but considering that this plant is notoriously hard to germinate/grow I'm not surprised.
Overall, the people at Burpee were pleasant to deal with and I'm pretty happy with my experience and would shop with Burpee again.
On Jun 20, 2012, happymommy11 Palos Park, IL wrote:
I love Burpee
Any plant I have ordered from the company has done very well. I joke with my husband that Burpee plants are on steroids because they grow so big and fast.
On another note, the seeds on the site are overpriced as are the more common plants you can find at hardware stores. Many of these products are found at retailers and hardware stores so you are better off buying these in stores.
The Iris Ensata and Tradescantia Bilberry Ice were received as described but I did not receive plants for the Polygonatum nor for the Tradescantia Osprey. The Polygonatum that was sent consists of a (1) 2.5" and(1) 1" piece of rhizome (no roots) stuffed in a bag with pine shavings and the Osprey was a small root cluster with a few weak white and yellow 1-2" damaged sprouts stuffed in another plastic bag with shavings. These are not plants! My confusion is further compounded by the fact that the other Tradescantia ordered did arrive as a plant in a pot. These "plants" were not cheap and I would have never ordered either of them at these prices (nor during this time of year) had your website accurately reflected them as bareroot rather than plants in 3.5" pots. Can you please look into this and see if a mistake has occurred? I will gladly send you back this shipment if you will send me the plants that I have ordered in return. Thank you
This pretty much describes my dis-satisfaction. The one plant that actually arrived in a pot is about 6" tall. I purchased other Tradescantia from Bluestone a couple of weeks ago and the smallest one they sent me was 18" tall and very full - all for about $4 during their springtime sale. I will not be purchasing anything else from Burpee's.
On June 18th, 2012, Old_Gardener added the following:
I received an email from Burpee's today. The email just provided me an RMA number and listed the 2 items invoice-style but there is no information regarding whether they will refund or replace these 2 items after I have returned them nor did they provide a mailing address to ship to. They also failed to respond as to whether a mistake had occurred (or a substitution made) in sending me bare-root stock as opposed to potted plants. I have replied to their email requesting clarification and a shipping address but, for now, my review remains "negative" due to inadequate communication.On June 18th, 2012, Old_Gardener changed the rating from negative to neutral and added the following:
I am upgrading to neutral. Marsha contacted me today and is refunding the 2 plants in question. Thank you, Marsha, for the communications.
I am very unhappy with their customer service! I placed an order 3-13 for seeds and 3 plants of ornamental grass. Received the seeds about 10 days later, ok not great but reasonable.
According to the order confirmation, I would receive the plants end of March beginning of April. When that did not happen by end of April I called and was told they will ship it soon since my zone was not being sent out yet (for hardy plants?). After 2 more calls and several emails, each time putting me off with another excuse and" they will be there next week" I was really frustrated!
I just received an email (6-6 Yes, that is 3 months later!) as a return authorization crediting my account. I understand things happen and the quality wasn't to their standards, but how about LETTING ME KNOW? No communication whatsoever, no sorry for the inconvenience, no $5 for next time...which I will never do again.
What's the point of giving me a shipping date and then tell me my zone doesn't ship for another month?
Posted on May 1, 2012, updated June 8, 2012
I placed an order on March 9, 2012 for two "Purple Wonder "Strawberry plants.
After not hearing back about delivery I called and discovered they could not find my web order even though I had a confirmation number. After they corrected the order they said they would send me the plants as soon as they were in stock. Well, I received a box from Burpees on April 30, 2012 and when opened found two
shriveled and dead strawberry plants that had been dislodged from the dirt.
The invoice said these plants were mailed April 10, 2012, although when I called Burpees they said they were mailed April 24, 2012 . The plants certainly look like they had been in transit 20 days. I called Burpees and was told they no longer had the Purple Wonder strawberries this spring and I could wait till fall for additional stock. When asked why they came in such terrible condition they informed me they are not responsible for how UPS handles their shipping. Needless to say I asked for a refund. Still would like to purchase the Purple Wonder strawberry plants only not from Burpees.
On June 8th, 2012, gershwin changed the rating from negative to positive and added the following:
I just received two new Purple Wonder strawberry replacement plants from Burpee. They arrived incredibly well packed and in wonderful condition. I appreciate that they listened to my concerns and acted promptly to resolve my problem. Top class customer service. Thanks Marsha...
I ordered 36 Lisianthus plants for my cut flower business. They arrived after a week in transit in two boxes taped together. There were three 6-packs in each box. Unfortunately, in each box one 6-pack had tipped over and spilled both plants and soil mix. The stems were broken and the roots were beginning to dry out. Most of the remaining plants had been pruned, as an enclosed note pointed out, "to better handle the rigors of shipping". Of the 36 plants, only one was intact. I called Burpee right away to complain and was told to wait a day or two and then assess the damage. I did that and then emailed them. A got a quick response asking if I wanted a refund or replacement. I asked for a replacement. Burpee responded that they had no more Lisianthus so I would get a refund.
I've ordered plants from several companies and I know they can be shipped without pruning or spilling. This is the last time I order plants from Burpee.
I've always had good luck with their seeds and plants.
This year I ordered their gomphrena fireworks plants, which I grew from seed last year which did extremely well and wanted to try the plants. The plants arrived in beautiful condition...a little too early for our crazy spring this year but held over beautifully and are doing great. Very happy.
Posted on May 11, 2011, updated May 17, 2012
On March 3, I ordered almost $100 worth of plants from Burpee online and relied on the published shipping dates for my area on the Burpee website (which would have all plants delivered to me before April 30, 2011). It is now May 11 and I have received nothing. I emailed the company to complain. One week ago, I received the following email response:
"Hello: I am sorry you are not happy with the delivery date. I thank your [sic] for your feedback and will be sure to pass it on to my supervisor."
Hmmn. I don't think the problem is my personal "happiness" about Burpee's delivery date. I relied on Burpee's own published date (the plants to arrive in time for Mother's Day, which they did not). Anyhow, t's now another week and I still don't have the plants, yet they're thanking me for my "feedback"? Basically....."Hey, sorry you're unhappy about getting swindled, customer, but hey we sure do thank ya for the feedback!"
On May 17th, 2012, charlenenj changed the rating from negative to positive and added the following:
Last year, I ordered lisianthus plants and the delivery date was a bit longer than originally stated and I got a bit of a "auto" response to my inquiry. However, overall I don't think this was a big deal. And wow....the lisianthus plants were showstoppers. I am ordering another 36 plants of them now and don't care that they are $80 and are only annuals. They are beautiful!
I am really disappointed in Burpee I placed an order on the 4th of May and here it is the 12th of May and my order still hasen't shipped. I contacted them by e-mail through there website and it said wait 48 hours for a response from our customer service department. And guess what nothing heard back from them either and this is a Mother's day present now I am going to look really bad tomorrow on Mother's Day because of Burpee. No way it takes that long to ship 3 different live plants I am kinda wondering what the Burpee shippers do down there. Do they just stare at your order And gaze at it for a week I can't believe that. The Kid that started the company in 1876 probably dosn't deal with the company anymore that's why it seems it is going down hill because if he ran it like this in 1876 it wouldn't be as big as the company is today. Hope I receive my package soon I am really worried about it.
On Mar 22, 2012, morning4glory Lynn Haven, FL wrote:
I ordered a pack of 3 tuberose bulbs from Burpee. The package came in a timely fashion, but the bulbs are not in very good shape. I have planted them and will see how they do. They look "old", not what I expected. Never ordered from them before, and may not again.
Posted on March 12, 2012, updated March 20, 2012
Last year I ordered seeds and seed potatoes from Burpee's. The seeds arrived within two weeks. One of the packets was empty, but the other seeds germinated adequately.
The real problem was with the potatoes. They arrived the last week in May. I had emailed the company and they said that they sent them according to when I should plant them. They actually arrived the same week that I harvested the potatoes that I bought at a big box store when I got tired of the runaround with Burpee's. Well, I planted them right away, and out of the two lbs of potatoes I ordered I grew four potatoes. It was too hot for them, having been planted two months too late. For how very expensive the potatoes I ordered ended up being with shipping, I was very disappointed.
On March 20th, 2012, AntoniaB added the following:
I received an email from a Burpee representative:
Dear Ms. Barry:
I am not sure if you had received the D-Mail I had sent to you on March 12, 2012; therefore, I am sending this email.
Burpee products are guaranteed for one year from the date of purchase.
Our records show you had placed an order for the potatoes in the year 2010. The order had shipped in early May of 2010. I could not find an order that was placed last year. May I have the order number? We would gladly honor the guarantee for the 2011 order.
Potatoes are cool weather plants. They may be set out 2 weeks prior to the last expected spring frost, when the ground is dry enough to work. Our records show that you live in zone 4. The average last frost date for zone 4 is early June. Do you plant the potatoes in a different location? If so, that address could be listed as the shipping address and the order would ship at the appropriate time for planting in that area.
Please be assured that we do want our customers to have a positive experience with our service and products.
Customer Service Department
Thanks for replying. I can't find the order number.
I live in zone 5, according to our county's extension office. Our last frost date is either May 15 or May 21 depending on where in the county we live. I live in town, so I usually go with May 15. I plant potatoes well before that, in April, and keep them covered with dirt until the beginning of May. I also start them sprouting indoors two weeks before I plant them out, so it wouldn't be unusual for me to start sprouting them the first week in April, esp. if they are an early variety.
Here is the Wisconsin extension office's fact sheet about potatoes that also say to start the early ones sprouting in early April, even for zone 4. fyi.uwex.edu/farmersmarkets/files/2009/06/potato.pdf
I usually grow Yukon golds and blue potatoes, both early varieties. Getting them in late May around here means planting them in 80 + degree temps most years, and they just don't grow when they are started in that heat.
Thanks again for responding to my review. I may order from your company again when I need seeds, but since it appears you ship rather late in the season for me, I wouldn't order time sensitive items.
I am happy that they are willing to honor their guarantee, but I probably will not be ordering potatoes from them again.
I've had good luck with Burpee so far. For years I have received their catalogs, and never actually placed an order (big dreams, no time) This year was different, and I took the plunge to start some seeds indoors. I got 6 or 8 envelopes of various veg. and their XL growing system, because I am a notorious over-waterer. Everything came in a prompt manner, except for the plants I ordered for later, but what the heck can I do with them now anyhow? It's Buffalo in winter! So count me pleased. There was a lot of information available on their website, as far as advice and videos. It was a great resource. Now if my precious seeds just do their thing I'll be a happy camper.
I wanted to buy one pack of tomato seeds from Burpee and they charged me $4.95 for mailing approx. 30 seeds in an envelope. The Big Mama tomato seeds cost me about 33 cents apiece. I will be saving more seeds in the future. I have bought from them for years but that has changed now.
They will definitely not get any more business from me.
On Feb 11, 2012, bar55nelson Fairless Hills, PA wrote:
We have ordered from Burpee online as well as made purchases from the Warminster PA store. Every time we ordered a set of something (grape vines come in sets of two, for instance) one plant was thriving and the other was dead. Even replacements have arrived dead. Customer Service at the store was non-existent. No one could answer basic questions about the plants or the products. I don't even buy their seed packs from the local stores. Too expensive and the seeds don't do any better than other less expensive brands. Bye, Bye, Burpee . . .
On Nov 2, 2011, mizznkeeper Lincolnville, SC wrote:
Posted on October 28, 2011, updated November 2, 2011
Twice now I have orderded and had to follow up with e-mails as to where my order is for both have taken months to arrive. When I order I have particular things in mind for the order but it negates my purpose when the order is months late. I order what I want and I resent that the company then can tell me it is not time for the particular item to be sent, one was a houseplant and some seeds.I orderded 8/8/2011, i called again last week and told them I was leaving for a month and would they send the order, they said they would send it this week, it is friday and it is not here yet!!!! Really hate having to hasstle a company for my order when they take the money up front.....
On November 2nd, 2011, mizznkeeper changed the rating from negative to neutral and added the following:
I apologize, this incident was for Burgess....I have orderded from Burpee in the past, actually these and Royal Dutch all don't have a reasonable turn around time. I have orderded from Park Seeds and they are good....
I purchased the Seedless Tomatoes Burpee has out this year and they are wonderful. I have Diverticulosis and I cannot eat seed. ( Yes I can pick seeds out of regular tomatoes but they just aren't the same). I had my first tomato sandwich in about 15 years, what a treat. I also shared some tomatoes with my brother, cousin, and a neighbor who have the same condition ( they were a big hit) . The tomatoes and very sweet and very tasty.
Will definitely be planting more this coming year.
Wake Forest NC
On Oct 5, 2011, Burpee (W. Atlee Burpee) responded with:
Thank you very much for your positive feedback on the Tomato, “Sweet Seedless” variety. We are glad that you were able to enjoy the fruits of your labor.
We at Burpee are always striving to provide excellent products and service to our customers. We are happy that we have been able to provide you with products and service that meets your high expectations.
On Aug 20, 2011, paradacrades Hilliard, FL (Zone 8b) wrote:
My family has ordered seeds from Burpee for over 50 years, but for the past few years we have not done so. Today’s Burpee is not the same Burpee that my father and my grandfather ordered from. Instead of a positive or a negative, I feel I have to rate the company as neutral. I have never really had a problem with the seeds I have ordered from Burpee. The germination rate was usually pretty good, but no better than the germination rates for seeds I have ordered from other seed companies. They also have a good selection of seeds, and I have never really had a problem with customer service. The reason I give them a neutral instead of a positive is for their prices. The price of their seeds is substantially more than other seed companies, and the shipping costs are quite a bit higher than other companies as well. I will continue to buy Burpee seeds if I see something I like in the store, where the prices seem to be a little more reasonable than in the catalogue, but I will no longer order from their catalogue. Why order something from Burpee when you can get the same or a similar product from another mail-order company for quite a bit less, not to mention save quite a bit in shipping while you are at it?
On Aug 1, 2011, laurieeirual Boston, MA (Zone 5b) wrote:
Posted on January 31, 2011, updated August 1, 2011
I bought some Burpee seeds in local stores last year and they were TERRIBLE. Simple things like nasturtiums didn't sprout at all.
I'm never buying their seeds again.
BTW A couple of years ago I compared the prices for some tomato seeds between Burpee's and my usual place and Burpee's was shockingly higher.
On August 1st, 2011, laurieeirual changed the rating from negative to neutral and added the following:
Okay, I think I need to partially apologize to Burpee. In the end I *did* buy a few of their seed packs this year (a certain monster of an orange store is so convenient!) and they sprouted fine.
On Jul 12, 2011, vommarlowe Overland Park, KS wrote:
I usually order seeds from several companies each year as well as from the hardware store. For the past two years, I have had much better luck with Burpee seeds than other companies.
I mostly grow heirloom tomatoes, squash, lettuce, cukes, annual flowers (marigolds, zinnias, nasturtiums). The Burpee nasturtiums especially have much better germination rates than others, although the zinnias did not fare quite as well (possibly user error).
I also ordered tomato seedlings this year, which are doing very well, and some perennial flowers (echinacea) for my new house. Both groups have taken off like gangbusters. I also tried their new variety of pepper, tangerine dream, and it is coming along nicely as promised.
I always wince at the price of their seeds compared to some other mail order companies, but when I get right down to it, I'd rather pay four bucks a packet for something that grows a reliable producing variety than take my chances on poor germination rates and no fruit at all.
On Jul 11, 2011, trishrobinson Old River-Winfree, TX wrote:
I ordered tomato and pepper plants this year and had a horrible experience. Both sets of plants arrived dead or dying, and I emailed Burpee and they said they would send out a replacement order immediately. It took over 2 weeks to get replacement plants, which also arrived shriveled and some were dead. I planted the ones that had a bit of life left but they ended up dying too. I emailed Burpee again and told them what had happened but never got a response. I didn't want any replacement plants anyway because it was too late at that point to transplant anything and the heat would have killed anything new. I won't ever order plants from them again. They just can't survive the shipping and packaging.
Posted on June 1, 2011, updated June 11, 2011
I ordered some plants from Burpees, and while the perennial came in a reasonable period, there was no warning as there is from most companies. The annuals I ordered also just arrived one day, about 2 weeks later than I wanted, and also without warning. Three of the most expensive "Black Cat" petunias were barely rooted and are hanging on by a thread. They will need a lot of nursing along if they live at all. Last year I had a similar experience with a 3-pack of tomatoes, two of which were dead on arrival. For some reason, Burpee puts the most expensive plants in this large plastic packaging that keeps them so wet they seem to suffocate. The blue sky petunias I ordered in a larger pack were in better shape. Perhaps they ran out of the Black Cats and sent unrooted cuttings? Some companies just let you know they are "out of stock" right on the website, just like they let you know the plants have been shipped so you can track them. It's too bad as the breeders seem to come up with some cool plants but other departments are not there yet. Either way, my experiences in the last two years with DOA annuals and poor germination on some seeds have soured me. I have Johhny's seeds that are still getting high germination 5 years later while the Burpee seeds had only 50% germination the year I got them. I did not call customer service since replacements would be so late as to be pointless. I have purchased local plants instead and should have done so in the first place.
On June 11th, 2011, axelweed changed the rating from negative to neutral and added the following:
Burpees contacted me soon after my post, apologizing profusely and refunding my money. They were going to inform the various departments of my complaints. As a result, I am changing my rating to neutral. I hope they get it together as it is an old company and they have some nice looking plants.
I have tried to remain positive about my experiences with Burpee, but I have to say that this year has succeeded in turning me off. When I placed my order in January I was told that all seeds were in stock and would be shipped out as soon as possible. When the order arrived 3 weeks later, 3 of the 9 seeds were not included. I called to inquire and was told that they were sold out and would ship when available. All three of these were things I did not need right away so I thought it was no big deal. Those three seed packets arrived May 10 - 3 months later. I emailed several times and was told that "they will ship soon." I guess soon is a relative concept. One of the three seeds that I was waiting on was a yellow squash. When the packet arrived I saw that there was a white sticker on the bottom of the packet with the "packed for season 2011" info on it. Out of curiousity I peeled it off to see that the date underneath was actually 2010. I called and was told that they occasionally have left over packets and those are used in following years. This sounded ok until I planted them. Out of 12 seeds started in the greenhouse on May 11, 2 have come up. I suspect that these seeds were in fact packed in 2010. I will never order from Burpee again.
Posted on May 23, 2011, updated May 24, 2011
I ordered live plants from Burpee April 29. Within a week I received the free seeds Burpee's offered with my order.
After 2 weeks of no live plants I called Burpee's customer service line. I was told, "we ship within two weeks." Well, obviously not.
When I asked the status of my order the woman on the phone could not tell me as she stated, "I don't know." I finally received an e-mail from UPS on May 18 informing me my merchandise was on the way. I keep checking my tracking info. and have found out my order will arrive May24. Since UPS does not work on the weekend my live plants will sit in a warehouse for two days and then take another two days to arrive. All total, my "live plants" will have been in transit for 6 days. I e-mailed Burpee and asked them, since it took so long to send me my merchandise (almost a month!) why did they not just wait and send it out Monday May 23 or send my order with expedited shipping-at no cost to me- and have heard nothing from them. Tried to call today and was put on hold so long I finally hung up. This is the second time I have had to complain about a mail order gardening site and it really gets me down. No wonder people resort to Lowe's and Home Depot! I will let you know in what shape my live plants arrive.
On May 24th, 2011, BIGjojo added the following:
Well, I have to continue with my negative rating. I received my plants today, minus the horseradish. The whole reason I went with Burpee is to get horseradish in the ground. When I placed my order on April 29 there was horseradish in stock but as it took Burpee so long to send my order apparently they are now out of stock. I am very disappointed. I will now have to scramble around and try to find some horseradish to plant and hopefully someone will have it in stock. As for my "live plants" the hollyhocks are close to dead (yellow leaves and dried and dead leaves on all six of them), even the yarrow has a few yellow leaves. The daylillies are packaged quite well and I am hopeful for them. So, overall Burpee's has failed miserably.
On May 23, 2011, TeacherAmy Fort Mill, SC (Zone 7b) wrote:
I hate writing a negative review and generally am very vocal about the positive experiences I generally have. But after several attempts at Burpee orders, I've finally given up on the company.
I, too, have paid an absurd amount for shipping of small seed packets, and the shipping time is unpredictable to say the least. The final straw was this past month when I ordered seeds and plants for Denim Petunias, and they just seemed to drop off the planet! I waited patiently, kept checking order status, and after several weeks finally attempted to email the company. That in itself is nearly useless, as I get a generic response that does not help me.
When I pointed out the problem in their response (e.g. their two-week window had already come and gone) and still got no help, I finally called and spoke to a pleasant woman who was unable to give me additional information. Apparently, because my zone had begun shipping previously, my order was bumped "to the end". Once the order went to the nursery, they had no idea where it was in the process or when I should be expecting them to arrive. Wonderful. So they could well arrive weeks later when we were out of town.
The plants finally did arrive a few weeks later--surprise--but only a few are doing well after transplanting. And the seeds have a 20% germination rate so far. Needless to say, I'm finished doing business with Burpee.
On May 21, 2011, doccat5 Fredericksburg, VA (Zone 7b) wrote:
Posted on May 17, 2011, updated May 21, 2011
I ordered plants and seed from Burpee in Jan of this year. Last week my sweet potato vines arrived, looking a lovely shade of "slime". I contacted Burpee via email to let them know about the issue. Today, I received an email from them showing the shipping dates and tracking numbers for my order??? When I called, the representative was rude, snippy and finally offer to either exchange the plants or grant a refund. When I said I would like more plants I was told that they were at the end of the harvest and because I live in zone 7, sweet potatoes don't do well here. Golly and I've been growing them off and on for over 30 years?? Major duh!!! So glad she was able to help me with that (NOT)
So I asked for a refund, which is suppose to be forthcoming.
I have been buying from Burpee for over 20 years and never have I encountered such a rude representative. I believe there are other nurseries that could use my business.
On May 21st, 2011, doccat5 changed the rating from negative to neutral and added the following:
I changed my comment to neutral. I did hear back from Burpee with a promise to talk to the rep I talked too and they sent a gift certificate by way of apology. I found my sweet potatoes elsewhere.
I have ordered from Burpee for a few years now, and although I have also experienced plants damaged in shipping and seed packets with poor germination, overall they are a wonderful company. Their customer service reps may be a little slow getting back to you, but they always stand by their promise of a refund or replacement. They have exceeded my expectations on the customer service front whenever I have had an issue, and I will be a life long customer because of it.
On May 2, 2011, Scooty Peterborough United States wrote:
Posted on April 30, 2011, updated May 2, 2011
I have ordered various items from Burpee's during the last 4 years..from tomato plants to tools/seeds.
This time I also ordered 100 strawberry plants to be shipped after May 3rd. As I am abroad until the 5th I even added this information in the notes.
Much to my surprise, we received a notice from UPS that the plants would arrive on Friday the 29th of April. I send 3 emails to Burpee to ask why the plants where shipped early... no response. I then phoned from Europe to be told by a rep that it was not their problem and I should leave the plants in the shipping box until my return. According to her they would stay fresh for 2 weeks.I can't believe this,any delay will cause harm to the roots.
I then received an email from Burpee saying that if the plants would not take off I could get a replacement.
The whole idea is to start a large bed with healthy plants in spring, as it's not advisable to plant during summer!
This whole approach now will definately set me back a harvest year.
On May 2nd, 2011, Scooty changed the rating from negative to positive and added the following:
On the 2nd of May I received an email from Marsha that the manager had decided to send me a replacement shipment in two weeks, therefore giving me ample time to prepare the beds upon my return. I am very happy with this solution and want to thank Burpee for this gesture
On May 2, 2011, OutlawHeart81 Syracuse, NY (Zone 5a) wrote:
Posted on April 30, 2011, updated May 2, 2011
I'd order from them but they stil haven't sent my catalogue. ordered one online in february, the same day i ordered a white flower farm catalogue, which showed up in days! i contacted via facebook, with no response, and then called to order a catalogue and was not told there would be any wait. at this point i've given up. tomorrow is may first. i'll just hit up my local nurseries.
On May 2nd, 2011, OutlawHeart81 changed the rating from negative to neutral and added the following:
was contacted via D-mail by Marsha regarding my catalogue. She said she'd send it out 1st class today, in an envelope! i have amended my rating to neutral, and will update when...if... i get my catalogue this time. a positive review will follow pending a successful purchase from their catalogue.
I order from Burpee every season and was thrilled to find a new option this year, mix & match vegetable plants. This makes it possible to mix a three pack from a selection of popular plants that they offer. Instead of having to buy 3 cherry tomato plants I was able to purchase only one and then fill in the rest of the three pack with other choices like peppers, eggplant etc. Other than that, I swear by their tomato plants and have extraordinary luck with them every season like clockwork especially now that I have discovered "Sea Magic" on their website - the most successful fertilizer I've ever tried. Keep up the good work and thanks for the great service.
Although I would not hesitate to purchase Burpee seeds at the local garden center, I will not bother myself with purchasing plants/seeds from their website in the future. In the Spring of 2009, I purchase several types of seeds (viola, hollyhock, and delphinium) with typically high germination rates, but nothing sprung up all Summer long; now Chicago did have an unusually cool Summer that year, but no seed germination--at all!
Also, I purchase (I belive 8) of the purple lisanthius which were, at best, wimpy. Only half of the plants had blooms and those were only 2-3 blooms a piece all Summer. The very few blooms were quite pretty but nowhere near the promised profusion of color.
Buy Burpee seeds in the store, but don't waste your time/money on the website.
Posted on February 23, 2011, updated February 28, 2011
Posted on February 18, 2011, updated February 23, 2011
For some reason every year I buy something from Burpee. Its like clock work. Usually my purchases occur at Home Depot. I always buy something including lots of seeds. A couple of years ago I bought the Burpee Ultimate Grow System. The product was passable but by no meens excellent. I liked the self watering system and germination was excellent with this system. I then this winter bought the 2 XL Ultimate Growing System. Instead of the 72 cell system on the original system Burpee developed the later XL system with 32 cells that are bigger in size. There seems to be inherent problems with the earlier system because the cells do not lay flat making the water wicking system uneven in the amount of water seedlings get. Im hoping that the bigger cells on the later system may correct this problem but it remains to be seen because I may return the later system. Also, when the pellets on the original system are put into the individual cells and water is poured over them the pellets do not expand even and easily. I had to loosen them with a sharp skewer to loosen them up to get them to expand. I rewatered again and again and finally they expanded but the soil level was uneven in each cell. The soil level was inconsistent in each cell. Long story short the pellets are not easy to work with. Burpee touts this pellet sytem as easy to use and cleaner than using seed starting soil. The company also touts the system is reuseable. Thats great but to reuse the system easily you must find the replacement pellets. Last season I could not find the pellets anywhere after exhaustingly looking for them all over the place. I ended up using seed starting soil and the selling pitch for clean easy soil system went out the window. It was diificult to fill the 72 cells in this manner. I started to think and thought without the pellets the system wasnt what I bargained for and what I was "sold." Anyway here we are again this year and I can not find the pellets again. I live in Westchester county and there are a couple of Home Depots. I have gone to both stores and neither store has had the replacement pellets. I have gone to the one store twice and the other store a half dozen times. The rep at the one store continues to tell me the Burpee rep comes in and restores the supplies regularly (on tuesdays.). I havent seen that and am dusgusted at this point. The rep from Burpee either isnt doing his job or the company is cognizantely not resupplying the pellets so they may get people to buy the whole system all over again. This situation is not giving me a warm fuzzy feeling towards Burpee. I have not started the newer XL system because I am concerned I may run into the same problem I experience with the 72 cell system, not being able to find the bigger replacement pellents for the XL system. Im fed up and think Burpee is playing games. You can buy the pellets on Burpees website but why should I pay shipping and handling when Home Depot is supposedly selling the replacement pellets. They sell the systems but NEVER have the pellets. It just doesnt make sense. Im pretty dissappointed and am probably going to return the later 2 systems I bought. I will stop buying anything from Burpee because it seems they arent addressing the issue. Again, this is the second year in a row I cant find the pellets . Its not right and I dont want to deal with a company that seemingly doesnt care about its customers, its a losing battle. At 43 I have a lot of gardening and buying left to do in the coming years. If Burpee ignores and doesnt do something for me they are going to lose me as a customer. At any company they should know losing clients is no way to keep revenue flowing. In my case I am most likely to going to return the XL systems because you esentially cant find replacement parts. Imagine buying a car but not being able to find replacement parts ? The car company wouldnt stay in business for long. Home Depot is blaming Burpee and the companies supply rep. I am interested to see if they respond to me as a customer they may lose. If I have to I will use peat pots in flats like I do in conjunction with the original system. Burpee is not making my life easier or enabling me to enjoy the process as a whole. Thats a real shame, Im seriously disappointed and Burpee may lose a good customer. I hope Burpee can make me whole if they dont I think I must move on. I called Burpee spoke to a rep and she couldnt give me any answers when I could expect the Home Depots to be restocked. I asked who I could call to find out when to expect restocking and she told me she couldnt help me. I thought great, the company Im trying to buy product from couldnt give me answers on their own product. Something is seriously wrong here. Maybe they are really not supplying the pellets so people will just buy the whole system again. Seems like the business practices at Burpee arent really above board. Its really no way to conduct business.
On February 22nd, 2011, brettl changed the rating from negative to neutral and added the following:
I recieved a response from a customer service rep at Burpee today (Feb22) by the name of MKLance (Marsha.) I found the response very quick when to be honest I didnt expect one. Being fair minded I informed her I would ammend my original comments. She offered to send me pellets free of charge which I thought was admirable and unexpected. She reassured me that the company does care about their customers although I think the retail division has been slack on replenishing supplys at Home Depot to a fault. It has been an inconvenience. Anyway, I will not return the unopened XL grow kits. As a matter of fact I opened a kit and started a tray of heirloom peppers tonight. The newer model with larger cells was much easier to use than the earlier model. All of the cell soil pellets exapanded no problem and I didnt have to coax any pellets to perform properly. The company has done the right thing by me even though the whole situation has wasted my time and caused me to question Burpees business practices. In my mind they have gone above my expectations. I hope they realize that they definately have other people out there looking for this product. I know even the employees at Home Depot were waiting on the replacement pellets just as I was. Burpee has not lost a customer. In perspective this situation wasnt on a serious level of problems that life can throw you, it was a hassle though. Going forward I will continue to do business with Burpee. When and if the replacement pellets do arrive as promised, I willl then ammend these comments again possibly changing the nuetral to a positive. Noticing the generally negative comments that have been reflected on this site, I genuinely believe Burpee is devoted to making wrongs right. I think everyone should realize that the company has displayed a fair tact with me and have a customer return policy that is customer friendly and responsible after reviewing it. I will continue to use Burpee products because of the fact they are willing to work with their customers to keep them happy. Thanks Burpee !On February 27th, 2011, brettl changed the rating from neutral to positive and added the following:
Burpee has gone above and beyond my expectations. Marsha from Burpee sent me 144 replacement pellets free with no shipping charged. The company rep Marsha was great, she cared. I hope they take to heart issues that I and other people on the site have had. If they dont then no change risks these type of problems will continue (no change no change.). I started one tray of the XL system (32 cells) and it seems to be a lot more user friendly than the original kit. The majority of my seeds are germinated in Burpee peat pots but I do have the one 32 cell kit started and have another one to do. I find the bigger cells more user friendly and the bigger soil disks expanded very nicely. I will continue to I look forward to working with Burpee in the future. In my experience its a whole lot easier to work with a customer than to lose one. It was nice Burpee worked with me.