Guess what time it is? It's time for the DG County Fair! Now in it's sixth year, enter your blue-ribbon photos or mouth-watering recipes for a chance to win a gift subscription! Click here here to get all the details, dates and entry rules.
Very positive. I love gardening and have a half acre garden. I placed a large order with Burpee and I was very happy when they plant arrived strong, healthy and well packaged. The prices are a little higher but it was well worth it. I have done a lot of mail ordering and this has been the best.
On May 17, 2014, BerryPatch78 Cresaptown-Bel Air, MD wrote:
This is my first year starting a garden. I ordered some tomato seeds and bare root strawberry plants. The strawberries came much sooner than I expected, but I hurried and got the bed ready, and now (6 weeks later) they are blooming up a storm. Only 2 of the 50 have died.
The tomato seeds had a pretty good germination rate, and seem healthy so far.
On May 5, 2014, raspberrypicket Circleville, OH wrote:
Posted on May 3, 2014, updated May 5, 2014
For several years I have purchased Dragon Wing Begonias, tomato plants, perennials and roses from Burpee because I felt they were a good price and quality. For three years in a row the Dragon Wings or perennials were mangled or small and they gladly replaced the items. On Friday 5-3-14 I received a box of Dragon Wings (several weeks before last expected frost) and the plants were mangled. I called and the rep asked how plants could be mangled in the box. I explained it looked like they had been run through a grinder. I took pictures and tried to pull out root balls...The rep was indifferent and I told her I had taken pictures and wanted me to send the pictures or return the plants. I told her I did not want to go to all the trouble and asked for a refund (although I stressed I would really like to have the Dragon Wings. Finally I asked for a full refund and asked for them to stop sending me a catalog.
I will NEVER buy anything from them again. What has happened to this once great company?
On May 5th, 2014, raspberrypicket changed the rating from negative to positive and added the following:
I am very happy to say I want to change my negative rating of Burpee to a positive rating. I spoke to a very nice lady named Helen and she listened to my issues and apologized for the issues I encountered. To be honest I was very surprised and thrilled they took my concerns seriously and worked out all the problems. It is obvious to me when they say they take customer service seriously they really mean it. They listened and took immediate action. I am very thankful for her help and hope to purchase plants and seeds from Burpee in the future!
THANK YOU BURPEE! On May 5, 2014, Burpee (W. Atlee Burpee) responded with:
We were very sorry to learn about these problems and have sent a direct message requesting more information so that we can make sure these issues have been resolved. As always, we welcome all feedback from our customers so that we can continue to meet their needs. "
Posted on April 4, 2014, updated May 3, 2014
Posted on April 4, 2014, updated April 4, 2014
Posted on March 19, 2014, updated April 4, 2014
Posted on March 15, 2014, updated March 19, 2014
Posted on May 22, 2013, updated March 15, 2014
Posted on May 21, 2013, updated May 22, 2013
Posted on April 11, 2012, updated May 21, 2013
Posted on April 8, 2012, updated April 11, 2012
Posted on February 19, 2010, updated April 8, 2012
I ordered some early seed starting supplies a few weeks ago from this company.
An error was made by their shipping department.
One phone call and the replacment was here within a weeks time . I am very happy with their pleasant response and will surely be ordering from them again.
On April 8th, 2012, stormcloud changed the rating from positive to negative and added the following:
I am so very disappointed with Burpee this Spring 2012.
I placed 2 orders, one was for Sunflower seeds and eucanachia seeds and a few odds and ends and the second order, which just arrived was for live plants.
#1 I planted the seeds indoors in the heated burpee seed starter which i had purchased last year and not a one has sprouted !
#2 the live plant order which just arrived was shocking.
2 hydrangas, 1 at $13.95 and the second $16.95.
Could not even refer to themn as twigs they are so tiny for that price !!!
6 little teeny eucanachia seedlings...over $50. cost in thae little box...WOW I am not happy with Burpee in spite of the their long reputation for goodness.On April 11th, 2012, stormcloud changed the rating from negative to positive and added the following:
I do still stand by my earlier comments about the poor quality of the plants in my order but I would say it is safe to buy from Burpee as thery have been extremely communicative and reliable in offering a refund.
I do believe the plants were shipped too soon for my zone 6 which was the cause of the problem.
Have no reluctance to order from Burpee....I would say they are willling to resolve all issues for customer satisfaction unlike several other online companies.Marsha from customer service has been both pleasant and helpful to me.
Thank you,On May 21st, 2013, stormcloud changed the rating from positive to neutral and added the following:
I bought several orders from Burpee's this Spring
The first order contained Crape Myrtle, Coral Magic PPAF and Hibiscus, Midnight Marvel PPAF in addition to some perennial flower plants.
These 2 shrubs arrived as 4-5 inch high sticks. I decided to just plant them and watch if they grew. Well all they did was grow DEAD. So I wrote to Burpee and they wrote back asking me to send pictures which I did.
I requested replacements if available as these were rather costly" sticks".
Once again I am waiting to hear for the company for a resolution of this issue.On May 22nd, 2013, stormcloud changed the rating from neutral to positive and added the following:
I am changing my review to POSITIVE because I have heard from Joe and he explained that they are out of stock of the crepe myrtle now. But they are issuing a refund for that as well as replacing the Hibiscus. Cannot ask for anything more from the company.On March 15th, 2014, stormcloud changed the rating from positive to negative and added the following:
I am quite aggravated at the moment with Burpee.
I have place 2 or 3 orders offer the winter which obviously have not been received yet,
So, I have several $10 off $50 coupons here from past orders.
I finally remembered.,..so when I got the free shipping in y email today I went and spent quite some tie getting together an order. Since I added that it took away the free shipping offer.
This is totally unfair since the $10 certificate was a reward for a previous purchase and the Free Shipping was a new email offer.
I have abandoned my cart and an very aggravated with Burpee and their scams.
StormcloudOn March 19th, 2014, stormcloud changed the rating from negative to positive and added the following:
Amazing...I wrote to Burpee about a problem I was having using their free ship offer and a coupon I had had fro a previous order.Totally surprised when I received a quick reply and a credit for the shipping the next day.
This sure did restore my confidence in Burpee !On April 4th, 2014, stormcloud changed the rating from positive to negative and added the following:
oh boy was I wrong about this company
Today I received the replacement plant for the one that was missing from my order....in a deplorable condition !!
Along with a note stating the missing lavender I BO....no other info.
I will like to send you apicture of this thing you sent me..Scabiosa, Fama White if you would send me a direct mailing address. Sheila2u@yahoo.com / firstname.lastname@example.orgOn April 4th, 2014, stormcloud added the following:
On April 4th, 2014, stormcloud changed the rating from positive to negative and added the following:
oh boy was I wrong about this company
Today I received the replacement plant for the one that was missing from my order....in a deplorable condition !!
Along with a note stating the missing lavender I BO....no other info.
I will like to send you apicture of this thing you sent me..Scabiosa, Fama White if you would send me a direct mailing address. Sheila2u@yahoo.com / email@example.com
P.S Each of my orders has a problem this year.On May 3rd, 2014, stormcloud changed the rating from negative to positive and added the following:
Burpee has kindly resolved all issues with this years orders and I am once again pleased to deal with them. Thank you.On May 3, 2014, Burpee (W. Atlee Burpee) responded with:
We were very sorry to learn that your replacement plant arrived in poor condition. We have emailed you directly with the email address where you can send images. We appreciate these as they help with our quality control at our nursery. We do apologize for the inconvenience and look forward to resolving the issue."
Expensive seed but always high quality with excellent germination. Customer service is helpful too. I've grown Burpee seed successfully in several very different zones. Good selection of OP seed and hybrids.
I received several dormant raspberry and blackberry canes, as well as two leafed-out blueberry starts from Burpee as a birthday gift from a friend. The dormant canes were well rooted-out and packed with moist woodchips in a plastic bag. As far as one can tell with dormant plants, they seemed healthy enough. I received two blueberry plants, which I think is one more than was actually purchased. Granted, one of them looked rather weak and wilted, but I appreciate the extra plant and the attention to detail that was extended to the packing of the plants. I just ordered several grapevines from the company, and am hoping for consistency. It is a bit of a bummer that you can't combine special offers- it makes it so much more fun when you feel like you've gotten a killer deal. Especially because they seem to have rather high prices.
On Jan 18, 2014, 8209 Louisville, KY (Zone 6b) wrote:
Today I ordered 3 Tomato plants from Burpee's. I was unaware of the many negatives of this company. However, I will give them a positive until they prove different and then I will post results. The reason I ordered so early was to be sure I got first dibbs on the good plants. Will post later with results.
On Nov 25, 2013, taufgardner American Fork, UT wrote:
Posted on March 8, 2012, updated November 25, 2013
Posted on November 4, 2011, updated March 8, 2012
Posted on October 26, 2011, updated November 3, 2011
Posted on October 9, 2011, updated October 26, 2011
Posted on January 26, 2011, updated October 9, 2011
Posted on March 23, 2010, updated January 26, 2011
Posted on January 26, 2010, updated March 23, 2010
Posted on March 23, 2004, updated January 25, 2010
I got what I ordered, in a timely fashion and in good condition. Germination was fine. I found this company to be reliable and predictable, though better prices are easy to find elsewhere.
On January 26th, 2010, taufgardner added the following:
2010 order received timely and in good condition. Burpee is consistent and I know what I'm getting. Big Mama tomato is a real winner for those who make sauce. One of the few "indeterminate" plum tomatoes and they are huge, with easy to peel thick skins.On March 23rd, 2010, taufgardner added the following:
I opened my "Big Mama" seeds to find most stuck to the adhesive in part of the seed packet. The germination was only about 40%, which is unusual in my experience with Burpee and this particular variety. I contacted Burpee and was given a no-hassle assurance that a replacement is on its way. I'm a little behind the curve now for planting by seed, but think the timing will be adequate if not ideal. One other note that is not a problem with Burpee: Big Mama is more susceptible to cold than other varieties. I like to set my plants out during the day from the get go in order for them to grow sturdily and slowly in natural sunlight. This process is labor intensive, but has served me well. I got a cooler than expected day (but no frost) and lost all of the Big Mama that did germinate. The other tomatoes and peppers all did fine. So be careful in the cold with Big Mama. Although this particular seed experience (germination and packaging) hasn't been stellar, Burpee has given standard, reliable service over the many years I've ordered from them, so I know what to expect. Plus, they promptly responded to this, the one and only concern I have ever had with them. So I'm leaving my rating positive and will definitely order from them again. On January 26th, 2011, taufgardner added the following:
Sorry I did not update last year after Burpee quickly replaced the aforementioned Big Mama tomato seeds. The next batch worked out fine, and did well enough that they were ready when I needed them. This year, Burpee was my primary supplier (out of about 10). I like their predictability and consistent results. A good company with solid results. Varieties are always true to type, germination rates at an acceptable level and customer service is good.On October 9th, 2011, taufgardner added the following:
The White Wedding Zinnia variety was the best zinnia I have ever grown. All flowers on all plants completely double. The giant Tetra were another story. I ordered a mix, but all of the flowers were one color and single flowering, not dahlia flowered as advertised. Not at all what I expected. The Biker Billy jalapeno was terrific. Large fruits and prolific, but not as hot as billed. That's okay, because the family doesn't like the heat, but don't buy if you're expecting hotter than usual jalapenos. My results were actually milder than usual (and I planted normal jalapenos right next to the Biker Billy). The Brandy Boy tomato started out slow, but really picked up a head of steam and was the most prolific and consistent variety I grew this year. However, beware that this is a tomato that is thin skinned, easy to bruise, and does not hold well. All in all, my experience with Burpee is predictable and solid so I'll keep my review positive, but I am somewhat mixed in my opinion this year, due to less consistent results than usual.On October 26th, 2011, taufgardner added the following:
On October 14th, I received a gracious response from Marsha, a customer service rep from Burpee, inquiring about the Tetra zinnia lot number, etc. for investigation. She offered a replacement. I did not feel this was necessary as my overall value from Burpee is great. She further explained that the jalapeno's heat will vary depending on growing conditions. I know that she is right and am certain that different varieties will react differently to conditions, even when planted by each other. I reiterate that the Biker Billy is a real winner and that I will plant again, likely instead of other jalapeno varieties. We liked it that much. Thanks to Burpee for good customer response and for providing consistent seeds and service year after year. On November 3rd, 2011, taufgardner added the following:
Very appreciative of Burpee's response to a comment I made on this site. I was not seeking any sort of replacement and feel my overall experience with Burpee is very positive and consistent. I never contacted them directly, Burpee reached out to me after reading my earlier review. In spite of my not requesting or even feeling that I needed replacement seeds, Marsha still sent some replacement seeds on her own accord. Very gracious, and I appreciated that.On March 8th, 2012, taufgardner added the following:
Another great year! Seeds came timely, germination was as expected. Am always satisfied with Burpee purchases. No unpleasant surprises. Good results.On November 25th, 2013, taufgardner added the following:
This year, I tried Super Mama tomato. I LOVED this sauce tomato. Each plant was LOADED with HUGE and meaty tomatoes. Although I thought they were to be indeterminate, their habit was determinate. Ended up liking that as the tomatoes all came during a good time window. I ended up getting about 5 bushels from three plants.
I ordered other seeds as well. If I want consistent, true to type seeds, I order from Burpee. In my experience through several years of growing at a level and quantity beyond a home gardener, but not at a commercial scope, I have not been disappointed with the reliability of Burpee.
Called Burpee customer service on 11/5/13 to make sure the seeds I wanted were in stock. Everything I wanted was in stock. I proceeded to place my order right then over the phone. I was assured my order would be in my mailbox in 7 days....my order was in my mailbox on 11/9/13--> 4 days later! I am a "seasoned" gardener, and Burpee vegetable seeds have never failed me. I have been eyeing their website for weeks, patiently waiting for their "2014 exclusive" seed line-up. When I checked on 11/5/13 and saw it was online, I was on the phone! Thank you Burpee for consistently having great seeds. And thank you * Robin * in Burpee customer service for your kind help........Laurene
I have ordered seeds from burpee about 15 times over the years. I always get what I order and it is shipped on time. I have ordered seeds from other companies too, but Burpee has become my go to for seeds. I have always had success with their seeds and they have a nice selection and nice prices.
I have never ordered live plants from them. I live in Houston, so I have a lot of better options around for live plants. This is the main reason I have never ordered live plants from them.
I have also never had to contact their customer service for any reason, so I do not have any information to share in that regards.
i've only ordered seeds from burpee so i can't comment on plant orders. i've gotten a few bad batches of seeds with poor germination rates but in general, i've been pleased with germination rates and the resulting plants. i have dozens of seed packets from them and will continue to order from them in the future. one of my order took over two weeks to arrive but all the other orders arrived fairly promptly.
Ordered 3 seedless tomato plants rather late because I couldn't find locally. Live plants arrived three days after on-line shipping notice in excellent condition. Rest of order came 3 days after live plants. Well pleased. Distance apparently not a problem. Will not be hesitant next year to order from Burpee.
On Jun 5, 2013, lssfishhunter Jonesville, SC (Zone 7b) wrote:
I thought that I had written a review for this company before I guess I have not.
I occasionally buy vegetable seeds from this company. I have had good results. They only have smaller amount of seeds in the packets on the seed racks so I will buy cantaloupes, peppers, cukes, etc. For corn, beans and okra for example, I will not buy from them because I need more seed. I am very satisfied with what I have purchased from them because the germination rates are dependable.
On May 3, 2013, 50Carrots Chesapeake Ranch Estates-Drum Point, MD wrote:
Last year I ordered seeds and plants from Burpee. My seed germination rate was about 99% for quite a variety of flowers and vegetables In fact, last year’s lettuce is once again thriving this spring with no help whatsoever from me. I had a few failures (pink Lily of the Valley and White Calla Lily) which were all refunded when I called the company. (with an apology “I’m sorry it died.”) Great customer service. Excellent packaging and shipping. Some of the tiny flower seeds are shipped in a mini plastic tube in the package and are brightly colored so you can see them. Some items shipped early due to March 2012 being more like summer. I also use quite a few bags of the Burpee Wildflower North American Mix seeds and the results are exceptional. A few of the smaller flowers bloomed all through winter. Last year in August I planted four types of sunflowers with success and this year I planted 15 types starting in mid-March including the Strawberry Blonde Hybrid “The first rose-pink sunflower!” As of mid-April, they are sprouting right on schedule. (direct sow Zone 7b)
The Burpee website is very user friendly – it’s great for planning your flower and vegetable garden. I appreciate all the How To information and customer reviews. I am also impressed by all the new introductions for flowers and vegetables and decided to try planning the On Deck Hybrid Corn – which I planted in the garden and in a large container. I am glad I ordered early as the On Deck Hybrid Corn is listed as “sold out” in mid-April. The printed catalogs and website both feature stunning true-to-life photos that certainly motivate my buying habits.
On Apr 13, 2013, doghill6 Central Point, OR (Zone 8a) wrote:
I placed a small order because they had something I couldn't find from my usual sources. That variety was quite expensive, but even more expensive from another company. The seed count was correct and they were packaged in tubes to avoid crushing, a plus with such expensive seeds. I ordered a couple of other things too and all of them germinated well. Also, they arrived quickly so my experience was quite good.
Posted on May 12, 2009, updated March 7, 2013
With some trepidation after reading the reports here, I ordered 12 tomato plants at a whopping price of almost 60$ including shipping. They arrived about 2 weeks later (good) but 4 of the 12 (one third!) are completely ruined. They look like they have been through the blender! The others look fair or okay--only a little broken and messed up. Three are iffy; the others should make it. I think their shipper must have used the box for baseball practice and then put it by a heat vent in 90 degree weather. The ruined plants were just SLIME. The packaging appeared to be sturdy and the box was not damaged, so I think the shipper did not take the proper care. For the price of shipping they should have HAND carried to me!
We will see tomorrow what kind of reply I get from customer service, and I will post back here.
On May 15th, 2009, lilygrandma changed the rating from negative to neutral and added the following:
I am changing my rating to neutral. I am pleased to report that Burpee contacted me through this forum quickly. I also (after about 20 minutes on hold) got to speak to someone who promised to refund the money for the ruined plants, and encouraged me to call back if the others, which were not in great shape, did not make it. I am coddling them, but a couple look pretty iffy. I will post back on how long the refund takes.
Unfortunately waiting another 2 or more weeks to get the plants replaced was not feasible, and the service rep could not promise I would ever get some of the plants. So I chose the refund.
I really think Burpee needs to look at their shipping process. It hurts to see plants mistreated so badly. Next year I will get seeds from Totally Tomatoes, probably, and grow my own. I did some this year for plants I could not get, and it worked out pretty well.
My previous experiences with Burpee in years past have been good. I hope they can get some of these bugs (heh heh) worked out.On March 7th, 2013, lilygrandma changed the rating from neutral to positive and added the following:
Great, quick service. Hate how expensive they have become, but if the seeds are as good as usual I will be molified.
I have ordered from Burpee from time to time and have no real problems. I tend towards ordering vegetable seeds, and only rarely flower seeds. The seeds have been of good quality, and produced excellent results. While I now look for seeds coming from smaller producers, I have to praise them for what they have done for me. The one time I had problems, sunflower seeds that turned out to be the wrong color and corn seeds with poor germination, the company immediately offered a refund with no problems, which I received quickly.
On Jan 17, 2013, wufflespring Yoder, CO (Zone 5a) wrote:
Due to the pretty bad reviews for Burpee here, I've not ordered from them at all. But I got an email from them touting their new hybrid container corn. Who doesn't want to be able to grow sweet corn in a container? So I ordered 2 packets along with 2 packets of tomato seeds. So far so good. I received the full order in a very timely manner, packed well. All that remains is seeing how good the germination rate is and watch some growth. As of right now, I'm rating them positive as they served me well with my order.
On Nov 12, 2012, SeniorGardening Sullivan, IN wrote:
I think it’s probably just human nature that we tend to post comments about vendors when we have a problem with them. I certainly have done so here in the past. But when I put together my list of recommended seed suppliers for a Senior Gardening posting this year, I realized that I should make a positive comment here about each of our suppliers that have performed so well over the years.
Burpee was the first mail order seed catalog we used almost forty years ago. Over the years, we got away from using them in favor of other vendors such as Stokes, Johnny’s, and Twilley. But in the last few years, we’ve gotten back to using Burpee for items such as garlic, Mr. Big peas, and several flower varieties.
We’ve not had to make a claim on any seed or supplies ordered from Burpee over the years. That says a lot.
On Aug 28, 2012, Indianagirl57 Cloverdale, IN wrote:
This year gardening was challenging with dry, extremely hot weather. I planted Big Daddy Tomatoes from Burpee seed. I didn't get them set out until late, but they did well and exceeded my others. Also,I planted their new stringless Italian type pole bean. They did not set beans early because of the weather, but when it began to cool in August they began to set on in abundance. I have never seen more beautiful beans! I am very excited about both varieties! Burpee has always been considered a quality company by me in my many years of gardening experience.
I had a fifteen year old unopened pack of Lobelia Crystal Palace seeds by Burpee. Inside the pack is a smaller "Life Lock" packet. The seeds are very tiny and numerous. I planted all of them in a hanging basket and it seems most germinated! I thinned them down to a few plants which are growing well and blooming.
On Aug 23, 2012, Jnette Northeast, WA (Zone 5a) wrote:
I have had very good experiences with Burpee this year. I had a problem with some seeds I had ordered from them, but I knew these particular seeds were difficult to start, and they were. But, I wrote to Burpee and Zachary replaced them immediately. Then I had a problem with those because the thermostat on my heating mat over heated and cooked them. Zachary replaced those also.
This spring I ordered a new Honey Suckle, Major Wheeler, a red one, and when it bloomed it came out yellow. I wrote, and Colleen is having a Red one sent. She gave me my option of that or a refund.
I find Burdpee a very good company to do business with. They stand behind their service guarantees. Thanks Colleen, Jeanette
On Aug 23, 2012, yousirname Sellersville, PA (Zone 6b) wrote:
Burpee was the first garden catalog I ever received as a five-year-old gardener, and I'm from Pennsylvania, so I'm sure nostalgia influences my favorable impressions of this company.
This year, however, I've been impressed with an array of discounted and free shipping (no minimum) offers I've received from their company emails. I had one rare perennial plant I was eying up for a while, and I was able to have it shipped for free, just one plant! It's been growing beautifully. Started small at the end of may and now it's HUGE and happy in a difficult spot in my garden.
In twenty-five years of ordering, I've never been disappointed. I will say that their common plants/seeds are overpriced, but they do have some rarer varieties which are priced fairly. Add free shipping, and you're good to go!
On Aug 11, 2012, Marilyn1335 Westminster, MD wrote:
Last year 2011, I purchased two Echinacea, Double Scoop Raspberry and Pomegranate. I wanted to write to let you know I love those plants and they have bloomed for me for weeks. I have not seen them yet available many places and I am sure glad that I purchased them from your company. They are certainly my favorite of all that I have and I do have many.
I ordered several packets of seeds for my Fall planting, and they arrived in 3 business days. They were packed securely and I received what I ordered. I found their website to be very helpful and informative, and their prices to be reasonable. I found the transaction to be pleasant and I suggest purchasing from them.
I have only used Burpee over the last 2 months for one item...stainless steel plant markers, which are issued in groups of 25. The markers have been delivered extremely promptly, generally 1 day, and have worked well in my garden. Burpee has also generously included $5.00 and $10.00 off your next order coupons on 3 occasions. I cannot comment on the quality of their plants/seeds, but I am impressed with how they handle their "supply" orders!
On Jun 24, 2012, TruNorth7 Walnut Creek, CA wrote:
I ordered 3 packets of Vigna caracalla seeds and 3 live Vigna caracalla plants from Burpee on May 8th. The seeds arrived quickly, the plants took about 2 weeks. The plants arrived very healthy and happy, despite almost a week in a box, There were multiple plants in each 4 inch pot and the roots were thick and healthy. I was very happy with the plants
However, I had a low germination rate with the seeds, despite nicking, soaking, heat mat, etc. Only 6 of the 21 germinated. Of those 6, only 2 survived. I wasn't pleased, so I contacted the company. I received a response in less than 24 hours, they honored the "Burpee Guarantee". and sent me new seeds quickly. The second set germinated better than the first. Still not what I had hoped (around 60%) but considering that this plant is notoriously hard to germinate/grow I'm not surprised.
Overall, the people at Burpee were pleasant to deal with and I'm pretty happy with my experience and would shop with Burpee again.
On Jun 20, 2012, happymommy11 Palos Park, IL wrote:
I love Burpee
Any plant I have ordered from the company has done very well. I joke with my husband that Burpee plants are on steroids because they grow so big and fast.
On another note, the seeds on the site are overpriced as are the more common plants you can find at hardware stores. Many of these products are found at retailers and hardware stores so you are better off buying these in stores.
Posted on May 1, 2012, updated June 8, 2012
I placed an order on March 9, 2012 for two "Purple Wonder "Strawberry plants.
After not hearing back about delivery I called and discovered they could not find my web order even though I had a confirmation number. After they corrected the order they said they would send me the plants as soon as they were in stock. Well, I received a box from Burpees on April 30, 2012 and when opened found two
shriveled and dead strawberry plants that had been dislodged from the dirt.
The invoice said these plants were mailed April 10, 2012, although when I called Burpees they said they were mailed April 24, 2012 . The plants certainly look like they had been in transit 20 days. I called Burpees and was told they no longer had the Purple Wonder strawberries this spring and I could wait till fall for additional stock. When asked why they came in such terrible condition they informed me they are not responsible for how UPS handles their shipping. Needless to say I asked for a refund. Still would like to purchase the Purple Wonder strawberry plants only not from Burpees.
On June 8th, 2012, gershwin changed the rating from negative to positive and added the following:
I just received two new Purple Wonder strawberry replacement plants from Burpee. They arrived incredibly well packed and in wonderful condition. I appreciate that they listened to my concerns and acted promptly to resolve my problem. Top class customer service. Thanks Marsha...
I've always had good luck with their seeds and plants.
This year I ordered their gomphrena fireworks plants, which I grew from seed last year which did extremely well and wanted to try the plants. The plants arrived in beautiful condition...a little too early for our crazy spring this year but held over beautifully and are doing great. Very happy.
Posted on May 11, 2011, updated May 17, 2012
On March 3, I ordered almost $100 worth of plants from Burpee online and relied on the published shipping dates for my area on the Burpee website (which would have all plants delivered to me before April 30, 2011). It is now May 11 and I have received nothing. I emailed the company to complain. One week ago, I received the following email response:
"Hello: I am sorry you are not happy with the delivery date. I thank your [sic] for your feedback and will be sure to pass it on to my supervisor."
Hmmn. I don't think the problem is my personal "happiness" about Burpee's delivery date. I relied on Burpee's own published date (the plants to arrive in time for Mother's Day, which they did not). Anyhow, t's now another week and I still don't have the plants, yet they're thanking me for my "feedback"? Basically....."Hey, sorry you're unhappy about getting swindled, customer, but hey we sure do thank ya for the feedback!"
On May 17th, 2012, charlenenj changed the rating from negative to positive and added the following:
Last year, I ordered lisianthus plants and the delivery date was a bit longer than originally stated and I got a bit of a "auto" response to my inquiry. However, overall I don't think this was a big deal. And wow....the lisianthus plants were showstoppers. I am ordering another 36 plants of them now and don't care that they are $80 and are only annuals. They are beautiful!
I've had good luck with Burpee so far. For years I have received their catalogs, and never actually placed an order (big dreams, no time) This year was different, and I took the plunge to start some seeds indoors. I got 6 or 8 envelopes of various veg. and their XL growing system, because I am a notorious over-waterer. Everything came in a prompt manner, except for the plants I ordered for later, but what the heck can I do with them now anyhow? It's Buffalo in winter! So count me pleased. There was a lot of information available on their website, as far as advice and videos. It was a great resource. Now if my precious seeds just do their thing I'll be a happy camper.
I purchased the Seedless Tomatoes Burpee has out this year and they are wonderful. I have Diverticulosis and I cannot eat seed. ( Yes I can pick seeds out of regular tomatoes but they just aren't the same). I had my first tomato sandwich in about 15 years, what a treat. I also shared some tomatoes with my brother, cousin, and a neighbor who have the same condition ( they were a big hit) . The tomatoes and very sweet and very tasty.
Will definitely be planting more this coming year.
Wake Forest NC
On Oct 5, 2011, Burpee (W. Atlee Burpee) responded with:
Thank you very much for your positive feedback on the Tomato, “Sweet Seedless” variety. We are glad that you were able to enjoy the fruits of your labor.
We at Burpee are always striving to provide excellent products and service to our customers. We are happy that we have been able to provide you with products and service that meets your high expectations.
On Jul 12, 2011, vommarlowe Overland Park, KS wrote:
I usually order seeds from several companies each year as well as from the hardware store. For the past two years, I have had much better luck with Burpee seeds than other companies.
I mostly grow heirloom tomatoes, squash, lettuce, cukes, annual flowers (marigolds, zinnias, nasturtiums). The Burpee nasturtiums especially have much better germination rates than others, although the zinnias did not fare quite as well (possibly user error).
I also ordered tomato seedlings this year, which are doing very well, and some perennial flowers (echinacea) for my new house. Both groups have taken off like gangbusters. I also tried their new variety of pepper, tangerine dream, and it is coming along nicely as promised.
I always wince at the price of their seeds compared to some other mail order companies, but when I get right down to it, I'd rather pay four bucks a packet for something that grows a reliable producing variety than take my chances on poor germination rates and no fruit at all.