I received several dormant raspberry and blackberry canes, as well as two leafed-out blueberry starts from Burpee as a birthday gift from a friend. The dormant canes were well rooted-out and packed with moist woodchips in a plastic bag. As far as one can tell with dormant plants, they seemed healthy enough. I received two blueberry plants, which I think is one more than was actually purchased. Granted, one of them looked rather weak and wilted, but I appreciate the extra plant and the attention to detail that was extended to the packing of the plants. I just ordered several grapevines from the company, and am hoping for consistency. It is a bit of a bummer that you can't combine special offers- it makes it so much more fun when you feel like you've gotten a killer deal. Especially because they seem to have rather high prices.
On Jan 18, 2014, 8209 Louisville, KY (Zone 6b) wrote:
Today I ordered 3 Tomato plants from Burpee's. I was unaware of the many negatives of this company. However, I will give them a positive until they prove different and then I will post results. The reason I ordered so early was to be sure I got first dibbs on the good plants. Will post later with results.
On Nov 25, 2013, taufgardner American Fork, UT wrote:
Posted on March 8, 2012, updated November 25, 2013
Posted on November 4, 2011, updated March 8, 2012
Posted on October 26, 2011, updated November 3, 2011
Posted on October 9, 2011, updated October 26, 2011
Posted on January 26, 2011, updated October 9, 2011
Posted on March 23, 2010, updated January 26, 2011
Posted on January 26, 2010, updated March 23, 2010
Posted on March 23, 2004, updated January 25, 2010
I got what I ordered, in a timely fashion and in good condition. Germination was fine. I found this company to be reliable and predictable, though better prices are easy to find elsewhere.
On January 26th, 2010, taufgardner added the following:
2010 order received timely and in good condition. Burpee is consistent and I know what I'm getting. Big Mama tomato is a real winner for those who make sauce. One of the few "indeterminate" plum tomatoes and they are huge, with easy to peel thick skins.On March 23rd, 2010, taufgardner added the following:
I opened my "Big Mama" seeds to find most stuck to the adhesive in part of the seed packet. The germination was only about 40%, which is unusual in my experience with Burpee and this particular variety. I contacted Burpee and was given a no-hassle assurance that a replacement is on its way. I'm a little behind the curve now for planting by seed, but think the timing will be adequate if not ideal. One other note that is not a problem with Burpee: Big Mama is more susceptible to cold than other varieties. I like to set my plants out during the day from the get go in order for them to grow sturdily and slowly in natural sunlight. This process is labor intensive, but has served me well. I got a cooler than expected day (but no frost) and lost all of the Big Mama that did germinate. The other tomatoes and peppers all did fine. So be careful in the cold with Big Mama. Although this particular seed experience (germination and packaging) hasn't been stellar, Burpee has given standard, reliable service over the many years I've ordered from them, so I know what to expect. Plus, they promptly responded to this, the one and only concern I have ever had with them. So I'm leaving my rating positive and will definitely order from them again. On January 26th, 2011, taufgardner added the following:
Sorry I did not update last year after Burpee quickly replaced the aforementioned Big Mama tomato seeds. The next batch worked out fine, and did well enough that they were ready when I needed them. This year, Burpee was my primary supplier (out of about 10). I like their predictability and consistent results. A good company with solid results. Varieties are always true to type, germination rates at an acceptable level and customer service is good.On October 9th, 2011, taufgardner added the following:
The White Wedding Zinnia variety was the best zinnia I have ever grown. All flowers on all plants completely double. The giant Tetra were another story. I ordered a mix, but all of the flowers were one color and single flowering, not dahlia flowered as advertised. Not at all what I expected. The Biker Billy jalapeno was terrific. Large fruits and prolific, but not as hot as billed. That's okay, because the family doesn't like the heat, but don't buy if you're expecting hotter than usual jalapenos. My results were actually milder than usual (and I planted normal jalapenos right next to the Biker Billy). The Brandy Boy tomato started out slow, but really picked up a head of steam and was the most prolific and consistent variety I grew this year. However, beware that this is a tomato that is thin skinned, easy to bruise, and does not hold well. All in all, my experience with Burpee is predictable and solid so I'll keep my review positive, but I am somewhat mixed in my opinion this year, due to less consistent results than usual.On October 26th, 2011, taufgardner added the following:
On October 14th, I received a gracious response from Marsha, a customer service rep from Burpee, inquiring about the Tetra zinnia lot number, etc. for investigation. She offered a replacement. I did not feel this was necessary as my overall value from Burpee is great. She further explained that the jalapeno's heat will vary depending on growing conditions. I know that she is right and am certain that different varieties will react differently to conditions, even when planted by each other. I reiterate that the Biker Billy is a real winner and that I will plant again, likely instead of other jalapeno varieties. We liked it that much. Thanks to Burpee for good customer response and for providing consistent seeds and service year after year. On November 3rd, 2011, taufgardner added the following:
Very appreciative of Burpee's response to a comment I made on this site. I was not seeking any sort of replacement and feel my overall experience with Burpee is very positive and consistent. I never contacted them directly, Burpee reached out to me after reading my earlier review. In spite of my not requesting or even feeling that I needed replacement seeds, Marsha still sent some replacement seeds on her own accord. Very gracious, and I appreciated that.On March 8th, 2012, taufgardner added the following:
Another great year! Seeds came timely, germination was as expected. Am always satisfied with Burpee purchases. No unpleasant surprises. Good results.On November 25th, 2013, taufgardner added the following:
This year, I tried Super Mama tomato. I LOVED this sauce tomato. Each plant was LOADED with HUGE and meaty tomatoes. Although I thought they were to be indeterminate, their habit was determinate. Ended up liking that as the tomatoes all came during a good time window. I ended up getting about 5 bushels from three plants.
I ordered other seeds as well. If I want consistent, true to type seeds, I order from Burpee. In my experience through several years of growing at a level and quantity beyond a home gardener, but not at a commercial scope, I have not been disappointed with the reliability of Burpee.
Called Burpee customer service on 11/5/13 to make sure the seeds I wanted were in stock. Everything I wanted was in stock. I proceeded to place my order right then over the phone. I was assured my order would be in my mailbox in 7 days....my order was in my mailbox on 11/9/13--> 4 days later! I am a "seasoned" gardener, and Burpee vegetable seeds have never failed me. I have been eyeing their website for weeks, patiently waiting for their "2014 exclusive" seed line-up. When I checked on 11/5/13 and saw it was online, I was on the phone! Thank you Burpee for consistently having great seeds. And thank you * Robin * in Burpee customer service for your kind help........Laurene
I have ordered seeds from burpee about 15 times over the years. I always get what I order and it is shipped on time. I have ordered seeds from other companies too, but Burpee has become my go to for seeds. I have always had success with their seeds and they have a nice selection and nice prices.
I have never ordered live plants from them. I live in Houston, so I have a lot of better options around for live plants. This is the main reason I have never ordered live plants from them.
I have also never had to contact their customer service for any reason, so I do not have any information to share in that regards.
i've only ordered seeds from burpee so i can't comment on plant orders. i've gotten a few bad batches of seeds with poor germination rates but in general, i've been pleased with germination rates and the resulting plants. i have dozens of seed packets from them and will continue to order from them in the future. one of my order took over two weeks to arrive but all the other orders arrived fairly promptly.
Ordered 3 seedless tomato plants rather late because I couldn't find locally. Live plants arrived three days after on-line shipping notice in excellent condition. Rest of order came 3 days after live plants. Well pleased. Distance apparently not a problem. Will not be hesitant next year to order from Burpee.
On Jun 5, 2013, lssfishhunter Jonesville, SC (Zone 7b) wrote:
I thought that I had written a review for this company before I guess I have not.
I occasionally buy vegetable seeds from this company. I have had good results. They only have smaller amount of seeds in the packets on the seed racks so I will buy cantaloupes, peppers, cukes, etc. For corn, beans and okra for example, I will not buy from them because I need more seed. I am very satisfied with what I have purchased from them because the germination rates are dependable.
On May 3, 2013, 50Carrots Chesapeake Ranch Estates-Drum Point, MD wrote:
Last year I ordered seeds and plants from Burpee. My seed germination rate was about 99% for quite a variety of flowers and vegetables In fact, last year’s lettuce is once again thriving this spring with no help whatsoever from me. I had a few failures (pink Lily of the Valley and White Calla Lily) which were all refunded when I called the company. (with an apology “I’m sorry it died.”) Great customer service. Excellent packaging and shipping. Some of the tiny flower seeds are shipped in a mini plastic tube in the package and are brightly colored so you can see them. Some items shipped early due to March 2012 being more like summer. I also use quite a few bags of the Burpee Wildflower North American Mix seeds and the results are exceptional. A few of the smaller flowers bloomed all through winter. Last year in August I planted four types of sunflowers with success and this year I planted 15 types starting in mid-March including the Strawberry Blonde Hybrid “The first rose-pink sunflower!” As of mid-April, they are sprouting right on schedule. (direct sow Zone 7b)
The Burpee website is very user friendly – it’s great for planning your flower and vegetable garden. I appreciate all the How To information and customer reviews. I am also impressed by all the new introductions for flowers and vegetables and decided to try planning the On Deck Hybrid Corn – which I planted in the garden and in a large container. I am glad I ordered early as the On Deck Hybrid Corn is listed as “sold out” in mid-April. The printed catalogs and website both feature stunning true-to-life photos that certainly motivate my buying habits.
On Apr 13, 2013, doghill6 Central Point, OR (Zone 8a) wrote:
I placed a small order because they had something I couldn't find from my usual sources. That variety was quite expensive, but even more expensive from another company. The seed count was correct and they were packaged in tubes to avoid crushing, a plus with such expensive seeds. I ordered a couple of other things too and all of them germinated well. Also, they arrived quickly so my experience was quite good.
Posted on May 12, 2009, updated March 7, 2013
With some trepidation after reading the reports here, I ordered 12 tomato plants at a whopping price of almost 60$ including shipping. They arrived about 2 weeks later (good) but 4 of the 12 (one third!) are completely ruined. They look like they have been through the blender! The others look fair or okay--only a little broken and messed up. Three are iffy; the others should make it. I think their shipper must have used the box for baseball practice and then put it by a heat vent in 90 degree weather. The ruined plants were just SLIME. The packaging appeared to be sturdy and the box was not damaged, so I think the shipper did not take the proper care. For the price of shipping they should have HAND carried to me!
We will see tomorrow what kind of reply I get from customer service, and I will post back here.
On May 15th, 2009, lilygrandma changed the rating from negative to neutral and added the following:
I am changing my rating to neutral. I am pleased to report that Burpee contacted me through this forum quickly. I also (after about 20 minutes on hold) got to speak to someone who promised to refund the money for the ruined plants, and encouraged me to call back if the others, which were not in great shape, did not make it. I am coddling them, but a couple look pretty iffy. I will post back on how long the refund takes.
Unfortunately waiting another 2 or more weeks to get the plants replaced was not feasible, and the service rep could not promise I would ever get some of the plants. So I chose the refund.
I really think Burpee needs to look at their shipping process. It hurts to see plants mistreated so badly. Next year I will get seeds from Totally Tomatoes, probably, and grow my own. I did some this year for plants I could not get, and it worked out pretty well.
My previous experiences with Burpee in years past have been good. I hope they can get some of these bugs (heh heh) worked out.On March 7th, 2013, lilygrandma changed the rating from neutral to positive and added the following:
Great, quick service. Hate how expensive they have become, but if the seeds are as good as usual I will be molified.
I have ordered from Burpee from time to time and have no real problems. I tend towards ordering vegetable seeds, and only rarely flower seeds. The seeds have been of good quality, and produced excellent results. While I now look for seeds coming from smaller producers, I have to praise them for what they have done for me. The one time I had problems, sunflower seeds that turned out to be the wrong color and corn seeds with poor germination, the company immediately offered a refund with no problems, which I received quickly.
On Jan 17, 2013, wufflespring Yoder, CO (Zone 5a) wrote:
Due to the pretty bad reviews for Burpee here, I've not ordered from them at all. But I got an email from them touting their new hybrid container corn. Who doesn't want to be able to grow sweet corn in a container? So I ordered 2 packets along with 2 packets of tomato seeds. So far so good. I received the full order in a very timely manner, packed well. All that remains is seeing how good the germination rate is and watch some growth. As of right now, I'm rating them positive as they served me well with my order.
On Nov 12, 2012, SeniorGardening Sullivan, IN wrote:
I think it’s probably just human nature that we tend to post comments about vendors when we have a problem with them. I certainly have done so here in the past. But when I put together my list of recommended seed suppliers for a Senior Gardening posting this year, I realized that I should make a positive comment here about each of our suppliers that have performed so well over the years.
Burpee was the first mail order seed catalog we used almost forty years ago. Over the years, we got away from using them in favor of other vendors such as Stokes, Johnny’s, and Twilley. But in the last few years, we’ve gotten back to using Burpee for items such as garlic, Mr. Big peas, and several flower varieties.
We’ve not had to make a claim on any seed or supplies ordered from Burpee over the years. That says a lot.
On Aug 28, 2012, Indianagirl57 Cloverdale, IN wrote:
This year gardening was challenging with dry, extremely hot weather. I planted Big Daddy Tomatoes from Burpee seed. I didn't get them set out until late, but they did well and exceeded my others. Also,I planted their new stringless Italian type pole bean. They did not set beans early because of the weather, but when it began to cool in August they began to set on in abundance. I have never seen more beautiful beans! I am very excited about both varieties! Burpee has always been considered a quality company by me in my many years of gardening experience.
I had a fifteen year old unopened pack of Lobelia Crystal Palace seeds by Burpee. Inside the pack is a smaller "Life Lock" packet. The seeds are very tiny and numerous. I planted all of them in a hanging basket and it seems most germinated! I thinned them down to a few plants which are growing well and blooming.
On Aug 23, 2012, Jnette Northeast, WA (Zone 5a) wrote:
I have had very good experiences with Burpee this year. I had a problem with some seeds I had ordered from them, but I knew these particular seeds were difficult to start, and they were. But, I wrote to Burpee and Zachary replaced them immediately. Then I had a problem with those because the thermostat on my heating mat over heated and cooked them. Zachary replaced those also.
This spring I ordered a new Honey Suckle, Major Wheeler, a red one, and when it bloomed it came out yellow. I wrote, and Colleen is having a Red one sent. She gave me my option of that or a refund.
I find Burdpee a very good company to do business with. They stand behind their service guarantees. Thanks Colleen, Jeanette
On Aug 23, 2012, yousirname Sellersville, PA (Zone 6b) wrote:
Burpee was the first garden catalog I ever received as a five-year-old gardener, and I'm from Pennsylvania, so I'm sure nostalgia influences my favorable impressions of this company.
This year, however, I've been impressed with an array of discounted and free shipping (no minimum) offers I've received from their company emails. I had one rare perennial plant I was eying up for a while, and I was able to have it shipped for free, just one plant! It's been growing beautifully. Started small at the end of may and now it's HUGE and happy in a difficult spot in my garden.
In twenty-five years of ordering, I've never been disappointed. I will say that their common plants/seeds are overpriced, but they do have some rarer varieties which are priced fairly. Add free shipping, and you're good to go!
On Aug 11, 2012, Marilyn1335 Westminster, MD wrote:
Last year 2011, I purchased two Echinacea, Double Scoop Raspberry and Pomegranate. I wanted to write to let you know I love those plants and they have bloomed for me for weeks. I have not seen them yet available many places and I am sure glad that I purchased them from your company. They are certainly my favorite of all that I have and I do have many.
I ordered several packets of seeds for my Fall planting, and they arrived in 3 business days. They were packed securely and I received what I ordered. I found their website to be very helpful and informative, and their prices to be reasonable. I found the transaction to be pleasant and I suggest purchasing from them.
I have only used Burpee over the last 2 months for one item...stainless steel plant markers, which are issued in groups of 25. The markers have been delivered extremely promptly, generally 1 day, and have worked well in my garden. Burpee has also generously included $5.00 and $10.00 off your next order coupons on 3 occasions. I cannot comment on the quality of their plants/seeds, but I am impressed with how they handle their "supply" orders!
On Jun 24, 2012, TruNorth7 Walnut Creek, CA wrote:
I ordered 3 packets of Vigna caracalla seeds and 3 live Vigna caracalla plants from Burpee on May 8th. The seeds arrived quickly, the plants took about 2 weeks. The plants arrived very healthy and happy, despite almost a week in a box, There were multiple plants in each 4 inch pot and the roots were thick and healthy. I was very happy with the plants
However, I had a low germination rate with the seeds, despite nicking, soaking, heat mat, etc. Only 6 of the 21 germinated. Of those 6, only 2 survived. I wasn't pleased, so I contacted the company. I received a response in less than 24 hours, they honored the "Burpee Guarantee". and sent me new seeds quickly. The second set germinated better than the first. Still not what I had hoped (around 60%) but considering that this plant is notoriously hard to germinate/grow I'm not surprised.
Overall, the people at Burpee were pleasant to deal with and I'm pretty happy with my experience and would shop with Burpee again.
On Jun 20, 2012, happymommy11 Palos Park, IL wrote:
I love Burpee
Any plant I have ordered from the company has done very well. I joke with my husband that Burpee plants are on steroids because they grow so big and fast.
On another note, the seeds on the site are overpriced as are the more common plants you can find at hardware stores. Many of these products are found at retailers and hardware stores so you are better off buying these in stores.
Posted on May 1, 2012, updated June 8, 2012
I placed an order on March 9, 2012 for two "Purple Wonder "Strawberry plants.
After not hearing back about delivery I called and discovered they could not find my web order even though I had a confirmation number. After they corrected the order they said they would send me the plants as soon as they were in stock. Well, I received a box from Burpees on April 30, 2012 and when opened found two
shriveled and dead strawberry plants that had been dislodged from the dirt.
The invoice said these plants were mailed April 10, 2012, although when I called Burpees they said they were mailed April 24, 2012 . The plants certainly look like they had been in transit 20 days. I called Burpees and was told they no longer had the Purple Wonder strawberries this spring and I could wait till fall for additional stock. When asked why they came in such terrible condition they informed me they are not responsible for how UPS handles their shipping. Needless to say I asked for a refund. Still would like to purchase the Purple Wonder strawberry plants only not from Burpees.
On June 8th, 2012, gershwin changed the rating from negative to positive and added the following:
I just received two new Purple Wonder strawberry replacement plants from Burpee. They arrived incredibly well packed and in wonderful condition. I appreciate that they listened to my concerns and acted promptly to resolve my problem. Top class customer service. Thanks Marsha...
I've always had good luck with their seeds and plants.
This year I ordered their gomphrena fireworks plants, which I grew from seed last year which did extremely well and wanted to try the plants. The plants arrived in beautiful condition...a little too early for our crazy spring this year but held over beautifully and are doing great. Very happy.
Posted on May 11, 2011, updated May 17, 2012
On March 3, I ordered almost $100 worth of plants from Burpee online and relied on the published shipping dates for my area on the Burpee website (which would have all plants delivered to me before April 30, 2011). It is now May 11 and I have received nothing. I emailed the company to complain. One week ago, I received the following email response:
"Hello: I am sorry you are not happy with the delivery date. I thank your [sic] for your feedback and will be sure to pass it on to my supervisor."
Hmmn. I don't think the problem is my personal "happiness" about Burpee's delivery date. I relied on Burpee's own published date (the plants to arrive in time for Mother's Day, which they did not). Anyhow, t's now another week and I still don't have the plants, yet they're thanking me for my "feedback"? Basically....."Hey, sorry you're unhappy about getting swindled, customer, but hey we sure do thank ya for the feedback!"
On May 17th, 2012, charlenenj changed the rating from negative to positive and added the following:
Last year, I ordered lisianthus plants and the delivery date was a bit longer than originally stated and I got a bit of a "auto" response to my inquiry. However, overall I don't think this was a big deal. And wow....the lisianthus plants were showstoppers. I am ordering another 36 plants of them now and don't care that they are $80 and are only annuals. They are beautiful!
I've had good luck with Burpee so far. For years I have received their catalogs, and never actually placed an order (big dreams, no time) This year was different, and I took the plunge to start some seeds indoors. I got 6 or 8 envelopes of various veg. and their XL growing system, because I am a notorious over-waterer. Everything came in a prompt manner, except for the plants I ordered for later, but what the heck can I do with them now anyhow? It's Buffalo in winter! So count me pleased. There was a lot of information available on their website, as far as advice and videos. It was a great resource. Now if my precious seeds just do their thing I'll be a happy camper.
I purchased the Seedless Tomatoes Burpee has out this year and they are wonderful. I have Diverticulosis and I cannot eat seed. ( Yes I can pick seeds out of regular tomatoes but they just aren't the same). I had my first tomato sandwich in about 15 years, what a treat. I also shared some tomatoes with my brother, cousin, and a neighbor who have the same condition ( they were a big hit) . The tomatoes and very sweet and very tasty.
Will definitely be planting more this coming year.
Wake Forest NC
On Oct 5, 2011, Burpee (W. Atlee Burpee) responded with:
Thank you very much for your positive feedback on the Tomato, “Sweet Seedless” variety. We are glad that you were able to enjoy the fruits of your labor.
We at Burpee are always striving to provide excellent products and service to our customers. We are happy that we have been able to provide you with products and service that meets your high expectations.
On Jul 12, 2011, vommarlowe Overland Park, KS wrote:
I usually order seeds from several companies each year as well as from the hardware store. For the past two years, I have had much better luck with Burpee seeds than other companies.
I mostly grow heirloom tomatoes, squash, lettuce, cukes, annual flowers (marigolds, zinnias, nasturtiums). The Burpee nasturtiums especially have much better germination rates than others, although the zinnias did not fare quite as well (possibly user error).
I also ordered tomato seedlings this year, which are doing very well, and some perennial flowers (echinacea) for my new house. Both groups have taken off like gangbusters. I also tried their new variety of pepper, tangerine dream, and it is coming along nicely as promised.
I always wince at the price of their seeds compared to some other mail order companies, but when I get right down to it, I'd rather pay four bucks a packet for something that grows a reliable producing variety than take my chances on poor germination rates and no fruit at all.
I have ordered from Burpee for a few years now, and although I have also experienced plants damaged in shipping and seed packets with poor germination, overall they are a wonderful company. Their customer service reps may be a little slow getting back to you, but they always stand by their promise of a refund or replacement. They have exceeded my expectations on the customer service front whenever I have had an issue, and I will be a life long customer because of it.
On May 2, 2011, Scooty Peterborough United States wrote:
Posted on April 30, 2011, updated May 2, 2011
I have ordered various items from Burpee's during the last 4 years..from tomato plants to tools/seeds.
This time I also ordered 100 strawberry plants to be shipped after May 3rd. As I am abroad until the 5th I even added this information in the notes.
Much to my surprise, we received a notice from UPS that the plants would arrive on Friday the 29th of April. I send 3 emails to Burpee to ask why the plants where shipped early... no response. I then phoned from Europe to be told by a rep that it was not their problem and I should leave the plants in the shipping box until my return. According to her they would stay fresh for 2 weeks.I can't believe this,any delay will cause harm to the roots.
I then received an email from Burpee saying that if the plants would not take off I could get a replacement.
The whole idea is to start a large bed with healthy plants in spring, as it's not advisable to plant during summer!
This whole approach now will definately set me back a harvest year.
On May 2nd, 2011, Scooty changed the rating from negative to positive and added the following:
On the 2nd of May I received an email from Marsha that the manager had decided to send me a replacement shipment in two weeks, therefore giving me ample time to prepare the beds upon my return. I am very happy with this solution and want to thank Burpee for this gesture
I order from Burpee every season and was thrilled to find a new option this year, mix & match vegetable plants. This makes it possible to mix a three pack from a selection of popular plants that they offer. Instead of having to buy 3 cherry tomato plants I was able to purchase only one and then fill in the rest of the three pack with other choices like peppers, eggplant etc. Other than that, I swear by their tomato plants and have extraordinary luck with them every season like clockwork especially now that I have discovered "Sea Magic" on their website - the most successful fertilizer I've ever tried. Keep up the good work and thanks for the great service.
Posted on February 23, 2011, updated February 28, 2011
Posted on February 18, 2011, updated February 23, 2011
For some reason every year I buy something from Burpee. Its like clock work. Usually my purchases occur at Home Depot. I always buy something including lots of seeds. A couple of years ago I bought the Burpee Ultimate Grow System. The product was passable but by no meens excellent. I liked the self watering system and germination was excellent with this system. I then this winter bought the 2 XL Ultimate Growing System. Instead of the 72 cell system on the original system Burpee developed the later XL system with 32 cells that are bigger in size. There seems to be inherent problems with the earlier system because the cells do not lay flat making the water wicking system uneven in the amount of water seedlings get. Im hoping that the bigger cells on the later system may correct this problem but it remains to be seen because I may return the later system. Also, when the pellets on the original system are put into the individual cells and water is poured over them the pellets do not expand even and easily. I had to loosen them with a sharp skewer to loosen them up to get them to expand. I rewatered again and again and finally they expanded but the soil level was uneven in each cell. The soil level was inconsistent in each cell. Long story short the pellets are not easy to work with. Burpee touts this pellet sytem as easy to use and cleaner than using seed starting soil. The company also touts the system is reuseable. Thats great but to reuse the system easily you must find the replacement pellets. Last season I could not find the pellets anywhere after exhaustingly looking for them all over the place. I ended up using seed starting soil and the selling pitch for clean easy soil system went out the window. It was diificult to fill the 72 cells in this manner. I started to think and thought without the pellets the system wasnt what I bargained for and what I was "sold." Anyway here we are again this year and I can not find the pellets again. I live in Westchester county and there are a couple of Home Depots. I have gone to both stores and neither store has had the replacement pellets. I have gone to the one store twice and the other store a half dozen times. The rep at the one store continues to tell me the Burpee rep comes in and restores the supplies regularly (on tuesdays.). I havent seen that and am dusgusted at this point. The rep from Burpee either isnt doing his job or the company is cognizantely not resupplying the pellets so they may get people to buy the whole system all over again. This situation is not giving me a warm fuzzy feeling towards Burpee. I have not started the newer XL system because I am concerned I may run into the same problem I experience with the 72 cell system, not being able to find the bigger replacement pellents for the XL system. Im fed up and think Burpee is playing games. You can buy the pellets on Burpees website but why should I pay shipping and handling when Home Depot is supposedly selling the replacement pellets. They sell the systems but NEVER have the pellets. It just doesnt make sense. Im pretty dissappointed and am probably going to return the later 2 systems I bought. I will stop buying anything from Burpee because it seems they arent addressing the issue. Again, this is the second year in a row I cant find the pellets . Its not right and I dont want to deal with a company that seemingly doesnt care about its customers, its a losing battle. At 43 I have a lot of gardening and buying left to do in the coming years. If Burpee ignores and doesnt do something for me they are going to lose me as a customer. At any company they should know losing clients is no way to keep revenue flowing. In my case I am most likely to going to return the XL systems because you esentially cant find replacement parts. Imagine buying a car but not being able to find replacement parts ? The car company wouldnt stay in business for long. Home Depot is blaming Burpee and the companies supply rep. I am interested to see if they respond to me as a customer they may lose. If I have to I will use peat pots in flats like I do in conjunction with the original system. Burpee is not making my life easier or enabling me to enjoy the process as a whole. Thats a real shame, Im seriously disappointed and Burpee may lose a good customer. I hope Burpee can make me whole if they dont I think I must move on. I called Burpee spoke to a rep and she couldnt give me any answers when I could expect the Home Depots to be restocked. I asked who I could call to find out when to expect restocking and she told me she couldnt help me. I thought great, the company Im trying to buy product from couldnt give me answers on their own product. Something is seriously wrong here. Maybe they are really not supplying the pellets so people will just buy the whole system again. Seems like the business practices at Burpee arent really above board. Its really no way to conduct business.
On February 22nd, 2011, brettl changed the rating from negative to neutral and added the following:
I recieved a response from a customer service rep at Burpee today (Feb22) by the name of MKLance (Marsha.) I found the response very quick when to be honest I didnt expect one. Being fair minded I informed her I would ammend my original comments. She offered to send me pellets free of charge which I thought was admirable and unexpected. She reassured me that the company does care about their customers although I think the retail division has been slack on replenishing supplys at Home Depot to a fault. It has been an inconvenience. Anyway, I will not return the unopened XL grow kits. As a matter of fact I opened a kit and started a tray of heirloom peppers tonight. The newer model with larger cells was much easier to use than the earlier model. All of the cell soil pellets exapanded no problem and I didnt have to coax any pellets to perform properly. The company has done the right thing by me even though the whole situation has wasted my time and caused me to question Burpees business practices. In my mind they have gone above my expectations. I hope they realize that they definately have other people out there looking for this product. I know even the employees at Home Depot were waiting on the replacement pellets just as I was. Burpee has not lost a customer. In perspective this situation wasnt on a serious level of problems that life can throw you, it was a hassle though. Going forward I will continue to do business with Burpee. When and if the replacement pellets do arrive as promised, I willl then ammend these comments again possibly changing the nuetral to a positive. Noticing the generally negative comments that have been reflected on this site, I genuinely believe Burpee is devoted to making wrongs right. I think everyone should realize that the company has displayed a fair tact with me and have a customer return policy that is customer friendly and responsible after reviewing it. I will continue to use Burpee products because of the fact they are willing to work with their customers to keep them happy. Thanks Burpee !On February 27th, 2011, brettl changed the rating from neutral to positive and added the following:
Burpee has gone above and beyond my expectations. Marsha from Burpee sent me 144 replacement pellets free with no shipping charged. The company rep Marsha was great, she cared. I hope they take to heart issues that I and other people on the site have had. If they dont then no change risks these type of problems will continue (no change no change.). I started one tray of the XL system (32 cells) and it seems to be a lot more user friendly than the original kit. The majority of my seeds are germinated in Burpee peat pots but I do have the one 32 cell kit started and have another one to do. I find the bigger cells more user friendly and the bigger soil disks expanded very nicely. I will continue to I look forward to working with Burpee in the future. In my experience its a whole lot easier to work with a customer than to lose one. It was nice Burpee worked with me.