Posted on May 21, 2013, updated May 22, 2013
Posted on April 11, 2012, updated May 21, 2013
Posted on April 8, 2012, updated April 11, 2012
Posted on February 19, 2010, updated April 8, 2012
I ordered some early seed starting supplies a few weeks ago from this company.
An error was made by their shipping department.
One phone call and the replacment was here within a weeks time . I am very happy with their pleasant response and will surely be ordering from them again.
On April 8th, 2012, stormcloud changed the rating from positive to negative and added the following:
I am so very disappointed with Burpee this Spring 2012.
I placed 2 orders, one was for Sunflower seeds and eucanachia seeds and a few odds and ends and the second order, which just arrived was for live plants.
#1 I planted the seeds indoors in the heated burpee seed starter which i had purchased last year and not a one has sprouted !
#2 the live plant order which just arrived was shocking.
2 hydrangas, 1 at $13.95 and the second $16.95.
Could not even refer to themn as twigs they are so tiny for that price !!!
6 little teeny eucanachia seedlings...over $50. cost in thae little box...WOW I am not happy with Burpee in spite of the their long reputation for goodness.On April 11th, 2012, stormcloud changed the rating from negative to positive and added the following:
I do still stand by my earlier comments about the poor quality of the plants in my order but I would say it is safe to buy from Burpee as thery have been extremely communicative and reliable in offering a refund.
I do believe the plants were shipped too soon for my zone 6 which was the cause of the problem.
Have no reluctance to order from Burpee....I would say they are willling to resolve all issues for customer satisfaction unlike several other online companies.Marsha from customer service has been both pleasant and helpful to me.
Thank you,On May 21st, 2013, stormcloud changed the rating from positive to neutral and added the following:
I bought several orders from Burpee's this Spring
The first order contained Crape Myrtle, Coral Magic PPAF and Hibiscus, Midnight Marvel PPAF in addition to some perennial flower plants.
These 2 shrubs arrived as 4-5 inch high sticks. I decided to just plant them and watch if they grew. Well all they did was grow DEAD. So I wrote to Burpee and they wrote back asking me to send pictures which I did.
I requested replacements if available as these were rather costly" sticks".
Once again I am waiting to hear for the company for a resolution of this issue.On May 22nd, 2013, stormcloud changed the rating from neutral to positive and added the following:
I am changing my review to POSITIVE because I have heard from Joe and he explained that they are out of stock of the crepe myrtle now. But they are issuing a refund for that as well as replacing the Hibiscus. Cannot ask for anything more from the company.
On May 3, 2013, 50Carrots Chesapeake Ranch Estates-Drum Point, MD wrote:
Last year I ordered seeds and plants from Burpee. My seed germination rate was about 99% for quite a variety of flowers and vegetables In fact, last year’s lettuce is once again thriving this spring with no help whatsoever from me. I had a few failures (pink Lily of the Valley and White Calla Lily) which were all refunded when I called the company. (with an apology “I’m sorry it died.”) Great customer service. Excellent packaging and shipping. Some of the tiny flower seeds are shipped in a mini plastic tube in the package and are brightly colored so you can see them. Some items shipped early due to March 2012 being more like summer. I also use quite a few bags of the Burpee Wildflower North American Mix seeds and the results are exceptional. A few of the smaller flowers bloomed all through winter. Last year in August I planted four types of sunflowers with success and this year I planted 15 types starting in mid-March including the Strawberry Blonde Hybrid “The first rose-pink sunflower!” As of mid-April, they are sprouting right on schedule. (direct sow Zone 7b)
The Burpee website is very user friendly – it’s great for planning your flower and vegetable garden. I appreciate all the How To information and customer reviews. I am also impressed by all the new introductions for flowers and vegetables and decided to try planning the On Deck Hybrid Corn – which I planted in the garden and in a large container. I am glad I ordered early as the On Deck Hybrid Corn is listed as “sold out” in mid-April. The printed catalogs and website both feature stunning true-to-life photos that certainly motivate my buying habits.
On Apr 13, 2013, doghill6 Central Point, OR (Zone 8a) wrote:
I placed a small order because they had something I couldn't find from my usual sources. That variety was quite expensive, but even more expensive from another company. The seed count was correct and they were packaged in tubes to avoid crushing, a plus with such expensive seeds. I ordered a couple of other things too and all of them germinated well. Also, they arrived quickly so my experience was quite good.
Posted on May 12, 2009, updated March 7, 2013
With some trepidation after reading the reports here, I ordered 12 tomato plants at a whopping price of almost 60$ including shipping. They arrived about 2 weeks later (good) but 4 of the 12 (one third!) are completely ruined. They look like they have been through the blender! The others look fair or okay--only a little broken and messed up. Three are iffy; the others should make it. I think their shipper must have used the box for baseball practice and then put it by a heat vent in 90 degree weather. The ruined plants were just SLIME. The packaging appeared to be sturdy and the box was not damaged, so I think the shipper did not take the proper care. For the price of shipping they should have HAND carried to me!
We will see tomorrow what kind of reply I get from customer service, and I will post back here.
On May 15th, 2009, lilygrandma changed the rating from negative to neutral and added the following:
I am changing my rating to neutral. I am pleased to report that Burpee contacted me through this forum quickly. I also (after about 20 minutes on hold) got to speak to someone who promised to refund the money for the ruined plants, and encouraged me to call back if the others, which were not in great shape, did not make it. I am coddling them, but a couple look pretty iffy. I will post back on how long the refund takes.
Unfortunately waiting another 2 or more weeks to get the plants replaced was not feasible, and the service rep could not promise I would ever get some of the plants. So I chose the refund.
I really think Burpee needs to look at their shipping process. It hurts to see plants mistreated so badly. Next year I will get seeds from Totally Tomatoes, probably, and grow my own. I did some this year for plants I could not get, and it worked out pretty well.
My previous experiences with Burpee in years past have been good. I hope they can get some of these bugs (heh heh) worked out.On March 7th, 2013, lilygrandma changed the rating from neutral to positive and added the following:
Great, quick service. Hate how expensive they have become, but if the seeds are as good as usual I will be molified.
I have ordered from Burpee from time to time and have no real problems. I tend towards ordering vegetable seeds, and only rarely flower seeds. The seeds have been of good quality, and produced excellent results. While I now look for seeds coming from smaller producers, I have to praise them for what they have done for me. The one time I had problems, sunflower seeds that turned out to be the wrong color and corn seeds with poor germination, the company immediately offered a refund with no problems, which I received quickly.
On Jan 17, 2013, wufflespring Yoder, CO (Zone 5a) wrote:
Due to the pretty bad reviews for Burpee here, I've not ordered from them at all. But I got an email from them touting their new hybrid container corn. Who doesn't want to be able to grow sweet corn in a container? So I ordered 2 packets along with 2 packets of tomato seeds. So far so good. I received the full order in a very timely manner, packed well. All that remains is seeing how good the germination rate is and watch some growth. As of right now, I'm rating them positive as they served me well with my order.
On Nov 12, 2012, SeniorGardening Sullivan, IN wrote:
I think it’s probably just human nature that we tend to post comments about vendors when we have a problem with them. I certainly have done so here in the past. But when I put together my list of recommended seed suppliers for a Senior Gardening posting this year, I realized that I should make a positive comment here about each of our suppliers that have performed so well over the years.
Burpee was the first mail order seed catalog we used almost forty years ago. Over the years, we got away from using them in favor of other vendors such as Stokes, Johnny’s, and Twilley. But in the last few years, we’ve gotten back to using Burpee for items such as garlic, Mr. Big peas, and several flower varieties.
We’ve not had to make a claim on any seed or supplies ordered from Burpee over the years. That says a lot.
On Aug 28, 2012, Indianagirl57 Cloverdale, IN wrote:
This year gardening was challenging with dry, extremely hot weather. I planted Big Daddy Tomatoes from Burpee seed. I didn't get them set out until late, but they did well and exceeded my others. Also,I planted their new stringless Italian type pole bean. They did not set beans early because of the weather, but when it began to cool in August they began to set on in abundance. I have never seen more beautiful beans! I am very excited about both varieties! Burpee has always been considered a quality company by me in my many years of gardening experience.
I had a fifteen year old unopened pack of Lobelia Crystal Palace seeds by Burpee. Inside the pack is a smaller "Life Lock" packet. The seeds are very tiny and numerous. I planted all of them in a hanging basket and it seems most germinated! I thinned them down to a few plants which are growing well and blooming.
On Aug 23, 2012, Jnette Northeast, WA (Zone 5a) wrote:
I have had very good experiences with Burpee this year. I had a problem with some seeds I had ordered from them, but I knew these particular seeds were difficult to start, and they were. But, I wrote to Burpee and Zachary replaced them immediately. Then I had a problem with those because the thermostat on my heating mat over heated and cooked them. Zachary replaced those also.
This spring I ordered a new Honey Suckle, Major Wheeler, a red one, and when it bloomed it came out yellow. I wrote, and Colleen is having a Red one sent. She gave me my option of that or a refund.
I find Burdpee a very good company to do business with. They stand behind their service guarantees. Thanks Colleen, Jeanette
On Aug 23, 2012, yousirname Sellersville, PA (Zone 6b) wrote:
Burpee was the first garden catalog I ever received as a five-year-old gardener, and I'm from Pennsylvania, so I'm sure nostalgia influences my favorable impressions of this company.
This year, however, I've been impressed with an array of discounted and free shipping (no minimum) offers I've received from their company emails. I had one rare perennial plant I was eying up for a while, and I was able to have it shipped for free, just one plant! It's been growing beautifully. Started small at the end of may and now it's HUGE and happy in a difficult spot in my garden.
In twenty-five years of ordering, I've never been disappointed. I will say that their common plants/seeds are overpriced, but they do have some rarer varieties which are priced fairly. Add free shipping, and you're good to go!
On Aug 11, 2012, Marilyn1335 Westminster, MD wrote:
Last year 2011, I purchased two Echinacea, Double Scoop Raspberry and Pomegranate. I wanted to write to let you know I love those plants and they have bloomed for me for weeks. I have not seen them yet available many places and I am sure glad that I purchased them from your company. They are certainly my favorite of all that I have and I do have many.
I ordered several packets of seeds for my Fall planting, and they arrived in 3 business days. They were packed securely and I received what I ordered. I found their website to be very helpful and informative, and their prices to be reasonable. I found the transaction to be pleasant and I suggest purchasing from them.
I have only used Burpee over the last 2 months for one item...stainless steel plant markers, which are issued in groups of 25. The markers have been delivered extremely promptly, generally 1 day, and have worked well in my garden. Burpee has also generously included $5.00 and $10.00 off your next order coupons on 3 occasions. I cannot comment on the quality of their plants/seeds, but I am impressed with how they handle their "supply" orders!
On Jun 24, 2012, TruNorth7 Walnut Creek, CA wrote:
I ordered 3 packets of Vigna caracalla seeds and 3 live Vigna caracalla plants from Burpee on May 8th. The seeds arrived quickly, the plants took about 2 weeks. The plants arrived very healthy and happy, despite almost a week in a box, There were multiple plants in each 4 inch pot and the roots were thick and healthy. I was very happy with the plants
However, I had a low germination rate with the seeds, despite nicking, soaking, heat mat, etc. Only 6 of the 21 germinated. Of those 6, only 2 survived. I wasn't pleased, so I contacted the company. I received a response in less than 24 hours, they honored the "Burpee Guarantee". and sent me new seeds quickly. The second set germinated better than the first. Still not what I had hoped (around 60%) but considering that this plant is notoriously hard to germinate/grow I'm not surprised.
Overall, the people at Burpee were pleasant to deal with and I'm pretty happy with my experience and would shop with Burpee again.
On Jun 20, 2012, happymommy11 Palos Park, IL wrote:
I love Burpee
Any plant I have ordered from the company has done very well. I joke with my husband that Burpee plants are on steroids because they grow so big and fast.
On another note, the seeds on the site are overpriced as are the more common plants you can find at hardware stores. Many of these products are found at retailers and hardware stores so you are better off buying these in stores.
Posted on May 1, 2012, updated June 8, 2012
I placed an order on March 9, 2012 for two "Purple Wonder "Strawberry plants.
After not hearing back about delivery I called and discovered they could not find my web order even though I had a confirmation number. After they corrected the order they said they would send me the plants as soon as they were in stock. Well, I received a box from Burpees on April 30, 2012 and when opened found two
shriveled and dead strawberry plants that had been dislodged from the dirt.
The invoice said these plants were mailed April 10, 2012, although when I called Burpees they said they were mailed April 24, 2012 . The plants certainly look like they had been in transit 20 days. I called Burpees and was told they no longer had the Purple Wonder strawberries this spring and I could wait till fall for additional stock. When asked why they came in such terrible condition they informed me they are not responsible for how UPS handles their shipping. Needless to say I asked for a refund. Still would like to purchase the Purple Wonder strawberry plants only not from Burpees.
On June 8th, 2012, gershwin changed the rating from negative to positive and added the following:
I just received two new Purple Wonder strawberry replacement plants from Burpee. They arrived incredibly well packed and in wonderful condition. I appreciate that they listened to my concerns and acted promptly to resolve my problem. Top class customer service. Thanks Marsha...
I've always had good luck with their seeds and plants.
This year I ordered their gomphrena fireworks plants, which I grew from seed last year which did extremely well and wanted to try the plants. The plants arrived in beautiful condition...a little too early for our crazy spring this year but held over beautifully and are doing great. Very happy.
Posted on May 11, 2011, updated May 17, 2012
On March 3, I ordered almost $100 worth of plants from Burpee online and relied on the published shipping dates for my area on the Burpee website (which would have all plants delivered to me before April 30, 2011). It is now May 11 and I have received nothing. I emailed the company to complain. One week ago, I received the following email response:
"Hello: I am sorry you are not happy with the delivery date. I thank your [sic] for your feedback and will be sure to pass it on to my supervisor."
Hmmn. I don't think the problem is my personal "happiness" about Burpee's delivery date. I relied on Burpee's own published date (the plants to arrive in time for Mother's Day, which they did not). Anyhow, t's now another week and I still don't have the plants, yet they're thanking me for my "feedback"? Basically....."Hey, sorry you're unhappy about getting swindled, customer, but hey we sure do thank ya for the feedback!"
On May 17th, 2012, charlenenj changed the rating from negative to positive and added the following:
Last year, I ordered lisianthus plants and the delivery date was a bit longer than originally stated and I got a bit of a "auto" response to my inquiry. However, overall I don't think this was a big deal. And wow....the lisianthus plants were showstoppers. I am ordering another 36 plants of them now and don't care that they are $80 and are only annuals. They are beautiful!
On Mar 8, 2012, taufgardner American Fork, UT wrote:
Posted on November 4, 2011, updated March 8, 2012
Posted on October 26, 2011, updated November 3, 2011
Posted on October 9, 2011, updated October 26, 2011
Posted on January 26, 2011, updated October 9, 2011
Posted on March 23, 2010, updated January 26, 2011
Posted on January 26, 2010, updated March 23, 2010
Posted on March 23, 2004, updated January 25, 2010
I got what I ordered, in a timely fashion and in good condition. Germination was fine. I found this company to be reliable and predictable, though better prices are easy to find elsewhere.
On January 26th, 2010, taufgardner added the following:
2010 order received timely and in good condition. Burpee is consistent and I know what I'm getting. Big Mama tomato is a real winner for those who make sauce. One of the few "indeterminate" plum tomatoes and they are huge, with easy to peel thick skins.On March 23rd, 2010, taufgardner added the following:
I opened my "Big Mama" seeds to find most stuck to the adhesive in part of the seed packet. The germination was only about 40%, which is unusual in my experience with Burpee and this particular variety. I contacted Burpee and was given a no-hassle assurance that a replacement is on its way. I'm a little behind the curve now for planting by seed, but think the timing will be adequate if not ideal. One other note that is not a problem with Burpee: Big Mama is more susceptible to cold than other varieties. I like to set my plants out during the day from the get go in order for them to grow sturdily and slowly in natural sunlight. This process is labor intensive, but has served me well. I got a cooler than expected day (but no frost) and lost all of the Big Mama that did germinate. The other tomatoes and peppers all did fine. So be careful in the cold with Big Mama. Although this particular seed experience (germination and packaging) hasn't been stellar, Burpee has given standard, reliable service over the many years I've ordered from them, so I know what to expect. Plus, they promptly responded to this, the one and only concern I have ever had with them. So I'm leaving my rating positive and will definitely order from them again. On January 26th, 2011, taufgardner added the following:
Sorry I did not update last year after Burpee quickly replaced the aforementioned Big Mama tomato seeds. The next batch worked out fine, and did well enough that they were ready when I needed them. This year, Burpee was my primary supplier (out of about 10). I like their predictability and consistent results. A good company with solid results. Varieties are always true to type, germination rates at an acceptable level and customer service is good.On October 9th, 2011, taufgardner added the following:
The White Wedding Zinnia variety was the best zinnia I have ever grown. All flowers on all plants completely double. The giant Tetra were another story. I ordered a mix, but all of the flowers were one color and single flowering, not dahlia flowered as advertised. Not at all what I expected. The Biker Billy jalapeno was terrific. Large fruits and prolific, but not as hot as billed. That's okay, because the family doesn't like the heat, but don't buy if you're expecting hotter than usual jalapenos. My results were actually milder than usual (and I planted normal jalapenos right next to the Biker Billy). The Brandy Boy tomato started out slow, but really picked up a head of steam and was the most prolific and consistent variety I grew this year. However, beware that this is a tomato that is thin skinned, easy to bruise, and does not hold well. All in all, my experience with Burpee is predictable and solid so I'll keep my review positive, but I am somewhat mixed in my opinion this year, due to less consistent results than usual.On October 26th, 2011, taufgardner added the following:
On October 14th, I received a gracious response from Marsha, a customer service rep from Burpee, inquiring about the Tetra zinnia lot number, etc. for investigation. She offered a replacement. I did not feel this was necessary as my overall value from Burpee is great. She further explained that the jalapeno's heat will vary depending on growing conditions. I know that she is right and am certain that different varieties will react differently to conditions, even when planted by each other. I reiterate that the Biker Billy is a real winner and that I will plant again, likely instead of other jalapeno varieties. We liked it that much. Thanks to Burpee for good customer response and for providing consistent seeds and service year after year. On November 3rd, 2011, taufgardner added the following:
Very appreciative of Burpee's response to a comment I made on this site. I was not seeking any sort of replacement and feel my overall experience with Burpee is very positive and consistent. I never contacted them directly, Burpee reached out to me after reading my earlier review. In spite of my not requesting or even feeling that I needed replacement seeds, Marsha still sent some replacement seeds on her own accord. Very gracious, and I appreciated that.On March 8th, 2012, taufgardner added the following:
Another great year! Seeds came timely, germination was as expected. Am always satisfied with Burpee purchases. No unpleasant surprises. Good results.
I've had good luck with Burpee so far. For years I have received their catalogs, and never actually placed an order (big dreams, no time) This year was different, and I took the plunge to start some seeds indoors. I got 6 or 8 envelopes of various veg. and their XL growing system, because I am a notorious over-waterer. Everything came in a prompt manner, except for the plants I ordered for later, but what the heck can I do with them now anyhow? It's Buffalo in winter! So count me pleased. There was a lot of information available on their website, as far as advice and videos. It was a great resource. Now if my precious seeds just do their thing I'll be a happy camper.
I purchased the Seedless Tomatoes Burpee has out this year and they are wonderful. I have Diverticulosis and I cannot eat seed. ( Yes I can pick seeds out of regular tomatoes but they just aren't the same). I had my first tomato sandwich in about 15 years, what a treat. I also shared some tomatoes with my brother, cousin, and a neighbor who have the same condition ( they were a big hit) . The tomatoes and very sweet and very tasty.
Will definitely be planting more this coming year.
Wake Forest NC
On Oct 5, 2011, Burpee (W. Atlee Burpee) responded with:
Thank you very much for your positive feedback on the Tomato, “Sweet Seedless” variety. We are glad that you were able to enjoy the fruits of your labor.
We at Burpee are always striving to provide excellent products and service to our customers. We are happy that we have been able to provide you with products and service that meets your high expectations.
On Jul 12, 2011, vommarlowe Overland Park, KS wrote:
I usually order seeds from several companies each year as well as from the hardware store. For the past two years, I have had much better luck with Burpee seeds than other companies.
I mostly grow heirloom tomatoes, squash, lettuce, cukes, annual flowers (marigolds, zinnias, nasturtiums). The Burpee nasturtiums especially have much better germination rates than others, although the zinnias did not fare quite as well (possibly user error).
I also ordered tomato seedlings this year, which are doing very well, and some perennial flowers (echinacea) for my new house. Both groups have taken off like gangbusters. I also tried their new variety of pepper, tangerine dream, and it is coming along nicely as promised.
I always wince at the price of their seeds compared to some other mail order companies, but when I get right down to it, I'd rather pay four bucks a packet for something that grows a reliable producing variety than take my chances on poor germination rates and no fruit at all.
I have ordered from Burpee for a few years now, and although I have also experienced plants damaged in shipping and seed packets with poor germination, overall they are a wonderful company. Their customer service reps may be a little slow getting back to you, but they always stand by their promise of a refund or replacement. They have exceeded my expectations on the customer service front whenever I have had an issue, and I will be a life long customer because of it.
On May 2, 2011, Scooty Peterborough United States wrote:
Posted on April 30, 2011, updated May 2, 2011
I have ordered various items from Burpee's during the last 4 years..from tomato plants to tools/seeds.
This time I also ordered 100 strawberry plants to be shipped after May 3rd. As I am abroad until the 5th I even added this information in the notes.
Much to my surprise, we received a notice from UPS that the plants would arrive on Friday the 29th of April. I send 3 emails to Burpee to ask why the plants where shipped early... no response. I then phoned from Europe to be told by a rep that it was not their problem and I should leave the plants in the shipping box until my return. According to her they would stay fresh for 2 weeks.I can't believe this,any delay will cause harm to the roots.
I then received an email from Burpee saying that if the plants would not take off I could get a replacement.
The whole idea is to start a large bed with healthy plants in spring, as it's not advisable to plant during summer!
This whole approach now will definately set me back a harvest year.
On May 2nd, 2011, Scooty changed the rating from negative to positive and added the following:
On the 2nd of May I received an email from Marsha that the manager had decided to send me a replacement shipment in two weeks, therefore giving me ample time to prepare the beds upon my return. I am very happy with this solution and want to thank Burpee for this gesture
I order from Burpee every season and was thrilled to find a new option this year, mix & match vegetable plants. This makes it possible to mix a three pack from a selection of popular plants that they offer. Instead of having to buy 3 cherry tomato plants I was able to purchase only one and then fill in the rest of the three pack with other choices like peppers, eggplant etc. Other than that, I swear by their tomato plants and have extraordinary luck with them every season like clockwork especially now that I have discovered "Sea Magic" on their website - the most successful fertilizer I've ever tried. Keep up the good work and thanks for the great service.
Posted on February 23, 2011, updated February 28, 2011
Posted on February 18, 2011, updated February 23, 2011
For some reason every year I buy something from Burpee. Its like clock work. Usually my purchases occur at Home Depot. I always buy something including lots of seeds. A couple of years ago I bought the Burpee Ultimate Grow System. The product was passable but by no meens excellent. I liked the self watering system and germination was excellent with this system. I then this winter bought the 2 XL Ultimate Growing System. Instead of the 72 cell system on the original system Burpee developed the later XL system with 32 cells that are bigger in size. There seems to be inherent problems with the earlier system because the cells do not lay flat making the water wicking system uneven in the amount of water seedlings get. Im hoping that the bigger cells on the later system may correct this problem but it remains to be seen because I may return the later system. Also, when the pellets on the original system are put into the individual cells and water is poured over them the pellets do not expand even and easily. I had to loosen them with a sharp skewer to loosen them up to get them to expand. I rewatered again and again and finally they expanded but the soil level was uneven in each cell. The soil level was inconsistent in each cell. Long story short the pellets are not easy to work with. Burpee touts this pellet sytem as easy to use and cleaner than using seed starting soil. The company also touts the system is reuseable. Thats great but to reuse the system easily you must find the replacement pellets. Last season I could not find the pellets anywhere after exhaustingly looking for them all over the place. I ended up using seed starting soil and the selling pitch for clean easy soil system went out the window. It was diificult to fill the 72 cells in this manner. I started to think and thought without the pellets the system wasnt what I bargained for and what I was "sold." Anyway here we are again this year and I can not find the pellets again. I live in Westchester county and there are a couple of Home Depots. I have gone to both stores and neither store has had the replacement pellets. I have gone to the one store twice and the other store a half dozen times. The rep at the one store continues to tell me the Burpee rep comes in and restores the supplies regularly (on tuesdays.). I havent seen that and am dusgusted at this point. The rep from Burpee either isnt doing his job or the company is cognizantely not resupplying the pellets so they may get people to buy the whole system all over again. This situation is not giving me a warm fuzzy feeling towards Burpee. I have not started the newer XL system because I am concerned I may run into the same problem I experience with the 72 cell system, not being able to find the bigger replacement pellents for the XL system. Im fed up and think Burpee is playing games. You can buy the pellets on Burpees website but why should I pay shipping and handling when Home Depot is supposedly selling the replacement pellets. They sell the systems but NEVER have the pellets. It just doesnt make sense. Im pretty dissappointed and am probably going to return the later 2 systems I bought. I will stop buying anything from Burpee because it seems they arent addressing the issue. Again, this is the second year in a row I cant find the pellets . Its not right and I dont want to deal with a company that seemingly doesnt care about its customers, its a losing battle. At 43 I have a lot of gardening and buying left to do in the coming years. If Burpee ignores and doesnt do something for me they are going to lose me as a customer. At any company they should know losing clients is no way to keep revenue flowing. In my case I am most likely to going to return the XL systems because you esentially cant find replacement parts. Imagine buying a car but not being able to find replacement parts ? The car company wouldnt stay in business for long. Home Depot is blaming Burpee and the companies supply rep. I am interested to see if they respond to me as a customer they may lose. If I have to I will use peat pots in flats like I do in conjunction with the original system. Burpee is not making my life easier or enabling me to enjoy the process as a whole. Thats a real shame, Im seriously disappointed and Burpee may lose a good customer. I hope Burpee can make me whole if they dont I think I must move on. I called Burpee spoke to a rep and she couldnt give me any answers when I could expect the Home Depots to be restocked. I asked who I could call to find out when to expect restocking and she told me she couldnt help me. I thought great, the company Im trying to buy product from couldnt give me answers on their own product. Something is seriously wrong here. Maybe they are really not supplying the pellets so people will just buy the whole system again. Seems like the business practices at Burpee arent really above board. Its really no way to conduct business.
On February 22nd, 2011, brettl changed the rating from negative to neutral and added the following:
I recieved a response from a customer service rep at Burpee today (Feb22) by the name of MKLance (Marsha.) I found the response very quick when to be honest I didnt expect one. Being fair minded I informed her I would ammend my original comments. She offered to send me pellets free of charge which I thought was admirable and unexpected. She reassured me that the company does care about their customers although I think the retail division has been slack on replenishing supplys at Home Depot to a fault. It has been an inconvenience. Anyway, I will not return the unopened XL grow kits. As a matter of fact I opened a kit and started a tray of heirloom peppers tonight. The newer model with larger cells was much easier to use than the earlier model. All of the cell soil pellets exapanded no problem and I didnt have to coax any pellets to perform properly. The company has done the right thing by me even though the whole situation has wasted my time and caused me to question Burpees business practices. In my mind they have gone above my expectations. I hope they realize that they definately have other people out there looking for this product. I know even the employees at Home Depot were waiting on the replacement pellets just as I was. Burpee has not lost a customer. In perspective this situation wasnt on a serious level of problems that life can throw you, it was a hassle though. Going forward I will continue to do business with Burpee. When and if the replacement pellets do arrive as promised, I willl then ammend these comments again possibly changing the nuetral to a positive. Noticing the generally negative comments that have been reflected on this site, I genuinely believe Burpee is devoted to making wrongs right. I think everyone should realize that the company has displayed a fair tact with me and have a customer return policy that is customer friendly and responsible after reviewing it. I will continue to use Burpee products because of the fact they are willing to work with their customers to keep them happy. Thanks Burpee !On February 27th, 2011, brettl changed the rating from neutral to positive and added the following:
Burpee has gone above and beyond my expectations. Marsha from Burpee sent me 144 replacement pellets free with no shipping charged. The company rep Marsha was great, she cared. I hope they take to heart issues that I and other people on the site have had. If they dont then no change risks these type of problems will continue (no change no change.). I started one tray of the XL system (32 cells) and it seems to be a lot more user friendly than the original kit. The majority of my seeds are germinated in Burpee peat pots but I do have the one 32 cell kit started and have another one to do. I find the bigger cells more user friendly and the bigger soil disks expanded very nicely. I will continue to I look forward to working with Burpee in the future. In my experience its a whole lot easier to work with a customer than to lose one. It was nice Burpee worked with me.
Posted on December 3, 2010, updated January 11, 2011
Posted on February 3, 2003, updated December 3, 2010
At one time, I believe Burpee was one of the most respected suppliers of garden seed around. I have ordered seeds (tomato seed in particular) from Burpee's for many years, and have always appreciated there breeding program and expertise.
Time and ownership has changed things somewhat. I still order seeds from them, but I believe they need to re-dedicate themselves to the introduction of new varieties. Their catalog needs to be made less commercial, and more gardener friendly (more propogation info).
Burpees has slipped from my top 5, although they remain a reputable company from whom I will continure to order SOME of my seeds...
On December 3rd, 2010, rulien changed the rating from positive to neutral and added the following:
BEWARE, if you order early...
I have been a Burpee customer for many years. I have started receiving vegetable seed catalogs in the mail, and thought I would get a jump on things and place an early order (Nov. 28, 2010).
I received my order today (Dec. 2, 2010) but much to my surprise, all the seeds are dated for sale by December 2010! I paid up to $5 a pack of tomato for seeds that were to be planted last year!
I called customer service and was told to return the seeds for a refund. Hence, the neutral rating instead of a positive. Burpee should be ashamed of themselves for shipping last year's seed at full price. On January 11th, 2011, rulien changed the rating from neutral to positive and added the following:
Wow! As a result of posting my disappointment with Burpee on Dave’s Garden Watchdog site, I was contacted by one of Burpee’s customer service staff apologizing for my dissatisfaction.
Yesterday, I received a replacement order of seed packed for 2011 at no charge. Burpee said to keep the old seed or donate it to charity. I can’t ask for anything more than that, and obviously, Burpee won back my patronage.
I ordered garlic and shallots from Burpee.com last autumn, due to a lack of a local supplier. I am getting my harvest now and am happy to report a nearly 100% success rate with the garlic. The shallots didn't fare as well, but I still had some success.
I am very happy with the results. I have also enjoyed great success with Burpee seeds that I have bought at local stores. I find their website to be quite expensive though, and often find better prices for their seeds locally.
It's unfortunate that I can't expect the best prices for Burpee seeds from their website, nor even free or discounted shipping for small orders of seeds, which might make it worthwhile to pay a little extra for the convenience of ordering online.
On Jun 20, 2010, weidner Merchantville, NJ (Zone 6a) wrote:
Posted on June 4, 2010, updated June 20, 2010
Posted on June 3, 2010, updated June 4, 2010
Posted on June 3, 2010, updated June 3, 2010
I bought two packs of nasturtium seeds (Princess of India?) for a total of approx 40 seeds. Only ONE seed of the 40 germinated, in spite of following instructions to the letter, including using a nail file to scarify each seed -- a tedious procedure to say the least! At the same time, I bought one pack of Ferry Morse nasturtium seeds. Almost every seed in the FM pack (about 20) germinated and grew into healthy plants.
Both Burpee and Ferry Morse were bought at the same time from racks at Lowes.
This is not the first time I have had poor results with Burpee seeds. Why are Burpee seeds so inferior?
On June 3rd, 2010, weidner added the following:
Having read all the other reviewer's positive comments, I am a bit embarrassed that I am the sole negative. Where did I go wrong? Perhaps the Burpee seeds were handled improperly somewhere along the line? I checked the pkg and they are year 2010. They and the Ferry Morse seeds were planted at the same time under the same conditions, in the same soil, etc. In addition, for 10 of the 40 Burpee Nasturtium seeds, I soaked them in water overnight after scarifying. That made no difference. I did the same with Burpee Moon Flower and Morning Glory seeds. TWO of the Burpee MG seeds and only ONE of the Moon Flower seeds germinated. Most, if not all, of the FM seeds did.
Maybe the problem is with the supplier and how the seeds were stored on the rack? (All seed packs were purchased and planted in April 2010; all bore the 2010 date.)
I can't figure it out. Whatever it is, it seems isolated to Burpee products.On June 4th, 2010, weidner changed the rating from negative to positive and added the following:
After a few helpful e-mails from Burpee's "Marsha," I'm convinced that this company tries hard to ensure customer satisfaction. They have gone out of their way to offer suggestions, not to mention a refund or replacement for the nasturtium and morning glory seeds that failed to germinate.
Let's take that negative rating I gave and make it a firm POSITIVEOn June 20th, 2010, weidner added the following:
Well, I have tried to make amends for the negative comment I had made earlier about Burpee seeds (see my addenda); now I have to go even further to add this: Burpee just sent me a $10 check to compensae me for my trouble in germinating the morning glory seeds! What a surprise and what a nice gesture! I'm sorry to see the most recent negative comments from other folks. I feel sure Burpee will respond and ameliorate the complaints, as they did with me.
Posted on May 26, 2010, updated June 3, 2010
First off, let me say that my family has used this company for mail order live plants for years and never had any problems. I also highly recommend their seeds, as I have been growing many varieties of their vegetables and flowers for years, both purchased through their website and at the local store.
This was my first time ordering live vegetables via mail order this year, and I decided to go through Burpee. Not only are they normally known for their quality, but I loved their selection and the deals on their exclusive plant collections. I decided to order a packet of seeds, which came separate from the live plants and very quickly, as well as an order of the "Best of Show Tomato" collection and the "Fresh Salsa" collection. When my live plants order did arrive, which they sent me a UPS email about (very nice), it was stated in the invoice that there were both collections in the box, although I only received the Best in Show tomatoes, and they were in poor shape (small, withered, and one was snapped at the base of the plant) . I sent an email to their customer service department asking if the salsa collection was shipping separately or whatever the deal is, and I STILL have yet to hear back from them. That was a week and a half ago. (Note: Burpee, you may want to get new staff on your customer service emails)
Anyways- so two days after I sent the email, I decided just to give them a call during their normal business hours. I asked them about it and they said they would ship the salsa collection out or refund my card if it was out of stock, which is nice. I also wanted to add about the condition of my tomato plants, which by this point one of them was completely dead, and the lady was a bit short with me and just reiterated the fact the salsa collection would be in the mail. Its not really that big of a deal since I already have a lot of tomato plants, I just wanted to let them know for future orders. The salsa collection shipped in about a week, and so far they seem in much better shape than the tomatoes were. So far I have lost 2/6 tomatoes from the Best of collection, which again is not a big deal since it has been strange weather here in zone 6.
I am making my review "neutral" since I did receive a replacement and fast shipping on seeds which was a positive, but the lack of shipping and customer service emails and on phone service was a negative. All-in-all I plan on doing future service with this company, but may err on the side of caution for the live vegetable plants.
On June 3rd, 2010, thatg33kgirl changed the rating from neutral to positive and added the following:
I'm updating my status to a positive since I did receive a very friendly mail from someone at Burpee who apologized for the inconvenience and even though it wasn't asked for, went ahead and sent me a replacement for the one plant that didn't make it. That was very nice of them. :D
Apparently they are very behind on emails, so again I suggest if anyone has any problems to CALL the company and you will get a response much, much faster.
Posted on July 12, 2009, updated May 21, 2010
My first buying experience with Burpee was positive. I ordered 3 packs of Marigold seeds and sea magic. The order arrived very fast. I ordered from 2 other companies the same day and i'm still waiting for there items to arrive. If I order again in the future, i'll let you know how it went.
On May 21st, 2010, jim1961 added the following:
My second order from Burpee was live plants. 3 Perilla Fantasy. The plants came enclosed in a plastic case. The plants were stressed, maybe they got to hot inside that plastic case? I followed Burpees directions to add some luke warm water and to let them sit for 24-48 to recover from shipping. The plants are doing fine!
But, I order live rose and shrubs/plants alot from other companies and they are not stressed when they arrive. I think Burpee needs to take a second look at there plastic greenhouse case they are using for shipping live plants in and develop another better method of shipping there live plants.
Are you listening Burpee? On May 21, 2010, Burpee (W. Atlee Burpee) responded with:
The Burpee Company is listening. We take our customers' comments and concerns very seriously.
We had tested both corrugated and recycled plastic containers. The results have shown that the corrugated containers wicked out moisture from the plants, while the recycled plastic clamshell containers helped retain the moisture in the container . The recycled plastic clamshell container also has breathing holes in the area around the foliage and is more rigid; therefore, it helps to protect the plants from being damaged while they are in route to the customer.
Another positive development of the clamshell was the snap buttons. All of us are frustrated when we buy a product that is wrapped in plastic that is very difficult to open. During the design, we selected a snap button that opens the container with minimal effort.
We do recognize that we cannot control the temperature, or any unforeseen delays with the shipping company, but we are doing our best to ensure that our plants are healthy and are packed to arrive in good condition.
Customer Service Department
W. Atlee Burpee & Co.