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|On Mar 5, 2015, designwell Altoona, PA wrote:
Posted on February 26, 2015, updated March 5, 2015
On March 5th, 2015, designwell changed the rating from negative to neutral and added the following:
While I still think you have a great selection and are all in all a great company, the price issue is still a sore spot for so many people I know and myself! In regards to your response, what I read is that apparently the 20 or so other companies I deal with must know how to manage their business costs 100 to 200 percent better than Burpee, if that is how the seed prices are arrived at! Also, I have noticed that the seed count for the others is mostly the same or perhaps even a little more than Burpee's seed packets. Any one with the catalogs can easily verify this. While I am not pleased at all with the price of your catalog seeds, I have no choice but to order the varieties I can not find elsewhere. I only wish you could lower the prices or offer more discounts!
On Mar 5, 2015, Burpee (W. Atlee Burpee) responded with:
"On Feb 27, 2015 2:41 PM, Burpee (W. Atlee Burpee) responded with:
Burpee’s prices, as with any business, are determined by our costs. This covers research and plant breeding for new and better varieties, production, warehousing, and catalog and distribution expenses. Some varieties are more expensive to produce, and our prices will reflect this.
|On Aug 7, 2014, 35811 Huntsville, AL wrote:
In 2013 I ordered a new Sorbia Sem that showed delicate multicolored leaves, and what was then also a new hardy hibiscus - the midnight variety with dark red/maroon leaves and deep red blooms.
|On Jun 25, 2014, soaringardener Soap Lake, WA wrote:
I gave a neutral experience, because it was not positive and most of the situation was resolved.Bought about $90.00 worth of seed online, and started some indoors. most sprouted, the seeds I planted out doors first of may with temps in 80's ,Corn , watermelon cantalope and honeydew, was poor to no germination, only 2 varieties of corn were reasonable, early sunglow and golden bataam, the peaches and cream was nothing as was all the melons. My garden is all set up with drip irragation on timers and the weather was in the 80's the ground was kept moist and plenty of heat, we live in a semi desert area of the columbia basin in central washington, an agriculture area and the corn was planted the same time as the commercial growers , their fields all did good, my garden was a disaster. contacted burpee and they immediately refunded $55.00 of my order, but that does not fix the lost time, and I have replanted with a different brand of seed, so we will see. WHY so much problem with germination??? I have gardened all my life,I am retired, and I have never had this much problem getting seeds to germinate ! ! ! any body else have that problem???
|On Jun 3, 2014, rivermare Lincoln, CA wrote:
My first experience buying plants online was with Burpee. My colleague highly recommended this site to me so I purchased a number of plants amounting to almost $500. I shouldn't have but the pretty pictures on their website and a number of positive reviews here made me think that was ok.
|On Feb 3, 2013, ladysoth Alexandria, VA wrote:
I've never had any issues with Burpee customer service or their products, but I am giving them a neutral rating simply because of their outrageous prices - they are one of the highest retailers out there and their prices for most of their seeds is crazy.
|On Jan 6, 2013, ashleykle Newton, KS wrote:
Fall 2012 has been my first experience ordering from Burpee.
|On Jul 23, 2012, Gracye Warrenton, VA wrote:
Posted on July 23, 2012, updated July 23, 2012
On July 19th, 2012, Gracye changed the rating from positive to negative and added the following:
How very sad. Now I MUST cast a negative rating. At the end of placing a recent Internet order, I was given an offer to give feedback with the promise of "free shipping" on a future order. The catch? I had to sign onto Facebook! I found this out after I'd spent time writing supportive words about them.
I do not have, nor will I, create a Facebook account in order to comply. I surely wish this had been stated BEFORE I spent time on behalf of them.
I sent an email to Burpee, stating that this process seemed unfair (totally excluding those without Facebook accounts). I asked Burpee to look at my account to judge my loyalty (and seriousness). Easily, in two years, I have spent over $500.00 with them.
The reply was "this is a one-time offer and will not reappear, and in this day of computerization..." There was no effort to extend another offer. This was new to me, as customer satisfaction certainly was a trademark of the way Burpee answered my father's occasional questions, why he stayed with them, and a fond memory for me. This reply explained company policy and the changing world, so my reaction, and direction, is to change as well.
I will, as my dear father advised, "vote with my money." Thank you, Burpee, for giving me the reason to try other companies, after a lifetime of loyalty. And the catalog? Please don't send me another, for I cannot afford your "free offers."
On July 23rd, 2012, Gracye added the following:
7/23/12: Burpee has refunded my shipping cost on last order. Forwarded my comments to their Marketing Department. The refund is greatly appreciated, but is not the answer to my original question, as others will encounter the same until there is positive change. My rating stays the negative, pending future correction.
I hope that some staffer (or the President) of Burpee will read the negative comments by my fellow Dave Gardeners, many old-time customers of Burpee's, to address the whole of the problem. I read them, after this experience, and realized that I had looked the other way in company loyalty while Dave Gardeners spoke up about problems that I, too, had encountered. No longer!
Too many companies are losing touch with their customers, and I hate to see this "American Institution" do the same.
On July 23rd, 2012, Gracye changed the rating from negative to neutral and added the following:
This is my final comment on this company. Negative is changed to neutral, as the company again contacted me and explained their philosophy. They have different offers that appeal to different customers. Thank you, and I do hope that my effort was to some benefit.
|On Jun 18, 2012, Old_Gardener Calabasas, CA wrote:
Posted on June 18, 2012, updated June 18, 2012
On June 18th, 2012, Old_Gardener added the following:
I received an email from Burpee's today. The email just provided me an RMA number and listed the 2 items invoice-style but there is no information regarding whether they will refund or replace these 2 items after I have returned them nor did they provide a mailing address to ship to. They also failed to respond as to whether a mistake had occurred (or a substitution made) in sending me bare-root stock as opposed to potted plants. I have replied to their email requesting clarification and a shipping address but, for now, my review remains "negative" due to inadequate communication.
On June 18th, 2012, Old_Gardener changed the rating from negative to neutral and added the following:
I am upgrading to neutral. Marsha contacted me today and is refunding the 2 plants in question. Thank you, Marsha, for the communications.
|On May 12, 2012, Chadnic Las Vegas, NV wrote:
I am really disappointed in Burpee I placed an order on the 4th of May and here it is the 12th of May and my order still hasen't shipped. I contacted them by e-mail through there website and it said wait 48 hours for a response from our customer service department. And guess what nothing heard back from them either and this is a Mother's day present now I am going to look really bad tomorrow on Mother's Day because of Burpee. No way it takes that long to ship 3 different live plants I am kinda wondering what the Burpee shippers do down there. Do they just stare at your order And gaze at it for a week I can't believe that. The Kid that started the company in 1876 probably dosn't deal with the company anymore that's why it seems it is going down hill because if he ran it like this in 1876 it wouldn't be as big as the company is today. Hope I receive my package soon I am really worried about it.
|On Nov 2, 2011, mizznkeeper Lincolnville, SC wrote:
Posted on October 28, 2011, updated November 2, 2011
On November 2nd, 2011, mizznkeeper changed the rating from negative to neutral and added the following:
I apologize, this incident was for Burgess....I have orderded from Burpee in the past, actually these and Royal Dutch all don't have a reasonable turn around time. I have orderded from Park Seeds and they are good....
|On Aug 20, 2011, paradacrades Hilliard, FL (Zone 8b) wrote:
My family has ordered seeds from Burpee for over 50 years, but for the past few years we have not done so. Today’s Burpee is not the same Burpee that my father and my grandfather ordered from. Instead of a positive or a negative, I feel I have to rate the company as neutral. I have never really had a problem with the seeds I have ordered from Burpee. The germination rate was usually pretty good, but no better than the germination rates for seeds I have ordered from other seed companies. They also have a good selection of seeds, and I have never really had a problem with customer service. The reason I give them a neutral instead of a positive is for their prices. The price of their seeds is substantially more than other seed companies, and the shipping costs are quite a bit higher than other companies as well. I will continue to buy Burpee seeds if I see something I like in the store, where the prices seem to be a little more reasonable than in the catalogue, but I will no longer order from their catalogue. Why order something from Burpee when you can get the same or a similar product from another mail-order company for quite a bit less, not to mention save quite a bit in shipping while you are at it?
|On Aug 1, 2011, laurieeirual Boston, MA (Zone 5b) wrote:
Posted on January 31, 2011, updated August 1, 2011
On August 1st, 2011, laurieeirual changed the rating from negative to neutral and added the following:
Okay, I think I need to partially apologize to Burpee. In the end I *did* buy a few of their seed packs this year (a certain monster of an orange store is so convenient!) and they sprouted fine.
|On Jun 11, 2011, axelweed Merrimack, NH wrote:
Posted on June 1, 2011, updated June 11, 2011
On June 11th, 2011, axelweed changed the rating from negative to neutral and added the following:
Burpees contacted me soon after my post, apologizing profusely and refunding my money. They were going to inform the various departments of my complaints. As a result, I am changing my rating to neutral. I hope they get it together as it is an old company and they have some nice looking plants.
|On May 21, 2011, doccat5 Fredericksburg, VA (Zone 7b) wrote:
Posted on May 17, 2011, updated May 21, 2011
On May 21st, 2011, doccat5 changed the rating from negative to neutral and added the following:
I changed my comment to neutral. I did hear back from Burpee with a promise to talk to the rep I talked too and they sent a gift certificate by way of apology. I found my sweet potatoes elsewhere.
|On May 2, 2011, OutlawHeart81 Syracuse, NY (Zone 5a) wrote:
Posted on April 30, 2011, updated May 2, 2011
On May 2nd, 2011, OutlawHeart81 changed the rating from negative to neutral and added the following:
was contacted via D-mail by Marsha regarding my catalogue. She said she'd send it out 1st class today, in an envelope! i have amended my rating to neutral, and will update when...if... i get my catalogue this time. a positive review will follow pending a successful purchase from their catalogue.
|On Mar 30, 2011, mandabeth Elgin, IL wrote:
Although I would not hesitate to purchase Burpee seeds at the local garden center, I will not bother myself with purchasing plants/seeds from their website in the future. In the Spring of 2009, I purchase several types of seeds (viola, hollyhock, and delphinium) with typically high germination rates, but nothing sprung up all Summer long; now Chicago did have an unusually cool Summer that year, but no seed germination--at all!
|On Dec 21, 2010, FarmerMatt Middletown, PA wrote:
All the seeds I purchased from Burpee Co. turned out well except for "Bush Bean Heavyweight 2". I had less than 10% germination no matter how I tried to grow them. Luckily Burpee guarantees that if you aren't satisfied, they'll send you new ones.
|On May 30, 2010, Blues_Garden Pembroke, MA wrote:
This year, for the first time, I purchased plants and seeds by mail rather than waiting for my local garden centers to get their stock. I ordered from 3 companies: Burpee, Bluestone Perennials , and White Flower Farm. I've reviewed all three.
|On May 25, 2010, Caliomni Round Lake, IL wrote:
Placed large order back in March which was sent over 3 shipments. Seeds were great. Perennials were great. Last shipment was vegetables and annuals. Pepper plant was broken, Tomato plant was dead (big pink), and the Gazania's were on the verge of death.
|On May 24, 2010, OKH Staten Island, NY wrote:
Posted on May 22, 2010, updated May 25, 2010
On May 24th, 2010, OKH changed the rating from negative to neutral and added the following:
Today while I was at lunch, I received a phone call from the Burpee CS I spoke to on Friday asking about my order. I have to admit I was impressed with that level of attention. For the record, the B'wines arrived tonight finally and they appeared to be in OK shape. I'll harden them for the next few days and then into the Earthbox with them.
Both varieties of pepper (sweet and poblano) are doing really well as are the tomandes. I pulled the big boys out of the sun for a few days and it appears as it they're looking to mount a rally. It looks like it's curtains for the San Remo, though. Nothing that was seeded except for jalapenos grew and that's using the Ultimate Growing System.
Based solely on the level of customer service that Burpee provided and the willingness to make things right, I feel comfortable in changing my rating from negative to neutral.
|On May 7, 2010, kkirschbaum Yonkers, NY (Zone 6b) wrote:
Posted on May 7, 2010, updated May 7, 2010
On May 7th, 2010, kkirschbaum changed the rating from negative to neutral and added the following:
Shortly after posting here, I received a response to my original email to Burpee's from May 4th. They offered to refund the cost of the unusable plants and a portion of the shipping. That seems fair enough, and I am changing my rating to neutral.
|On Apr 4, 2010, frweaver Mableton, GA wrote:
Posted on March 13, 2010, updated April 4, 2010
On April 4th, 2010, frweaver changed the rating from negative to neutral and added the following:
I do respect and agree with Burpee's decision not to treat their plants with this harmful chemical, but believe they did a poor job of communicating that policy.
On Apr 4, 2010, Burpee (W. Atlee Burpee) responded with:
"On Mar 22, 2010 9:40 AM, Burpee (W. Atlee Burpee) responded with:
The W. Atlee Burpee Company is equally disappointed in the series of events that has led to our company not being able to ship our vegetable plants to Georgia. Specific to your order, there obviously was a mistake that allowed your order in January to be processed; vegetable plant restrictions to Georgia were entered into our system in mid-December.
|On Mar 9, 2010, blueeyeskms Waverly, KS (Zone 5b) wrote:
Posted on March 9, 2010, updated March 9, 2010
On March 9th, 2010, blueeyeskms changed the rating from positive to neutral and added the following:
Well, sorry to feel the need to change to neutral. I had my order ready to go this year but just couldn't go through with it. I've been faithful through the years despite the increasing prices and S/H charges because I love their variety and always have great success. Well, I can't do it anymore. Prices just keep going up and S/H went up as well. I understand that everything has gone up but Burpee was already the highest (out of the companies I purchase from anyway) as it was and I just don't have the funds for this. Plus they didn't even offer a coupon this year as I have used every single year in the past.
On March 9th, 2010, blueeyeskms added the following:
|On Jan 21, 2010, brandywinefran West Chester, PA wrote:
Posted on May 18, 2009, updated January 20, 2010
On January 21st, 2010, brandywinefran added the following:
Hope this isn't too far down the list for the company to see!
I have my 2010 catalog, and was ready to place my order, but once again, my seed order will cost over well $10 in shipping costs!! This is ridiculous, for 8-10 packages of SEEDS, sent first class mail from a local business (about 40 min. by car from us). And we will pay PA sales tax, too, which we totally understand, but it still adds to the total.
And since most of the seed packets are about $4, for sometimes 16-20 seeds, it becomes quite an unjustifiable expense, no matter how much I want the seeds that are only available by catalogue.
Last year's shipping charge was about $8, and the postage was less than $2. I understand that there are handling costs, but come on!
When I posted last year, I received a response from a Burpee rep saying that they would be making changes for next year (2010), but apparently not. Very disappointing.
|On Nov 21, 2009, Michaelp Glendale, UT (Zone 5a) wrote:
Posted on November 15, 2009, updated November 21, 2009
On November 21st, 2009, Michaelp changed the rating from negative to neutral and added the following:
---the rest of the story-- after writing the above very negative comment, I was contacted by Marsha Lance, a customer service rep for Burpee, --it seems it was just my luck to get a very poor customer service rep on the phone , who gave wrong info, and refused to sell me the replacement variety, for the Salad Giant, Radish I wanted, --so Burpee is sending me a free pack of Salad Rose radish seed, -- they did try to make this right - so --I changed my rating to nutral, --
|On Apr 10, 2009, jjsges1 Bonners Ferry, ID wrote:
I JUST WANTED TO LEAVE A COMMENT....I BOUGHT TWO PACKS OF BURPEE PETUNIA SEEDS
On April 29th, 2009, jjsges1 added the following:
After posting my comment Burpee contacted me by email and was very nice and said they would replace my packs of seeds.....and indeed they did, the problem is there were no pelleted seeds in either package they sent, just yellow powder. I think that shipping pelleted seeds are very hard to ship because the get crushed........I don't think they can correct that and I don't want any more seeds......Thanks for trying. Joyce
|On Mar 31, 2009, gfm Melrose, MA wrote:
Similar to someone below, I placed an order for seeds in late January and when they arrived one packet of seeds was packed for 2008. I sent a complaint via e-mail. Customer service very quickly apologized and said they would send a new packet of seeds. When these arrived over 2 weeks later, the replacement seeds also were packed for 2008. Spending several dollars more for a packet of seeds directly from Burpee rather than at retail, one would expect the seeds to at least be fresh. The reason this is neutral rather than negative is because their customer service seems to be quite good trying to rectify their error. They definitely fell from my order first list to order only if I can't find it elsewhere list though.
|On Mar 25, 2009, figaro52 Oak Lawn, IL (Zone 5a) wrote:
This was my first and LAST order with Burpee. First of all I took advantage of their coupon for $5 off a $30 order. I placed an order in the amount of $35.30 BEFORE SHIPPING. An item in the amount of $9.95 was out of stock (and I was never notified). Needless to say, they took away the $5 discount. Had they contacted me I could have added something else to my order. I made the mistake of being lured by the glitzy catalog. The seed packets are very skimpy compared to other mail order seed houses, and twice as expensive. How big of them to include a new $5.00 coupon good on my "next" $30.00 order. Well, there won't be a "next" order. Burpee products are so much cheaper in the retail stores. W. Atlee Burpee would be very disheartened if he knew how today's customers are being treated. What a fool I am to have actually paid $8.95 to have 5 packets of seeds mailed to me!
On April 1st, 2009, figaro52 changed the rating from negative to neutral and added the following:
In all fairness to Burpee, I am changing my rating from negative to neutral. After I posted my original comment, Paul Hofer contacted me and offered to make good on the $5.00 coupon. A credit has been issued (although it's not yet hit my credit card account!). Even so, they've lost a mail order customer. If I use Burpee products going forward, I will purchase at the retail level.
|On Mar 6, 2009, yotedog Raleigh, NC wrote:
I purchased some Burpee tomato seeds at my local nursery, based on the description of the tomatoes produced. No where did the packet mention disease resistance, however. The nursery looked it up in all the Burpee literature they had, but could find no mention of this seed ("Burpee's Summer Choice"). I called Customer Service and spoke with a wonderful person who could not find the seed in her info, much less the disease resistance. She said she'd research if further and call me back, which she did (thank you), but she did not have the info. I researched it on DG--no one knew--so I emailed Customer Service.
On March 17th, 2009, yotedog added the following:
Edited to say, I did finally hear from Paul Hofer at Burpee, at about the two week point, who did eventually send me the info that this variety has no specific disease resistance. So, again, they definitely have great employees. But I'm still wondering why it was so hard to get info on a seed they have on the market, in a timely fashion.
|On Mar 3, 2009, botanikk sassari,
Italy (Zone 9b) wrote:
I recently tried to order from Burpee because I wanted to try their Sweet Seedless Hybrid tomato. I noticed that their website wasn't set up for international orders, and emailed them as to what I could do to place the order, since I couldn't even enter my billing address correctly. I got a prompt email telling me what to do, and also informing that my card had been accepted. Good service. I needed to have the packet of seeds sent to my friend in NY, and then she out it in an envelope and sent it to me. The only reason I'm not giving this company a positive is the shipping cost. I ordered 1 packet of seed costing $4.95 and had to pay $6.95 shipping! (and not even to me in Italy, but my friend in NY). Perhaps they could work out another system for shipping small orders of SEEDS ONLY, otherwise it isn't fair. My friend put the packet in an envelope and it cost one first class forever stamp plus 84 cents (to send to Italy), and I had to pay $6.95 to have it sent to her in NY!
|On May 8, 2008, outdoorguy217 Saint Cloud, FL (Zone 9b) wrote:
I ordered Sweet Potato plants and seeds on April 14th.
|On Apr 23, 2008, yentzn1 East Orleans, MA wrote:
I ordered 12 Lisianthus plants from Burpee,since these plants are
|On Dec 4, 2007, morton8 Philadelphia, PA wrote:
Don't order a gift certificate! I ordered a gift certificate for a birthday. It did not arrive in the promised 10 days, though my credit card was charged immediately. When I contacted Burpee, they told me they were not sending out gift certificates until they printed their 2008 catalog. This was news to me! I regret that I will give someone a belated bithrday gift of having to deal with such poor customer service. Is an aplogy for an inconvenience they choose to force onto a customer meaningful?
On December 17th, 2007, morton8 changed the rating from negative to neutral and added the following:
I might order from Burpee again. Their Customer Service was very responsive to my post here.
|On Jul 19, 2007, gsteinbe Trenton, NJ wrote:
When I bought my house three or four years ago, I ordered a number of packets of flower seeds from Burpee (which my father had used for years and years for his vegetable garden). I was generally pleased with the seeds, which seemed to germinate well. They didn't send many seeds in a packet, but I was okay with the quantities (mostly). I give Burpee a neutral rating here because one of my last orders was for Dame's Rocket. I followed the instructions on the packet and planted the seeds in pots in early spring, but almost none germinated. Then I bought Dame's Rocket seeds from another source that said to plant them in late spring or even summer, and the seeds germinated like crazy. I ordered another packet from Burpee and planted them according to the other company's instructions, and the Burpee seeds also germinated fine. So, I emailed Burpee to suggest that they should change the instructions on their seed packet. I didn't complain unduly or demand a refund. I just thought they'd want to know that their instructions for germinating Dame's Rocket might be wrong. I got a very snotty email back that said they weren't going to give me a refund and their instructions were just fine. I guess no good deed goes unpunished. But I haven't ordered from Burpee since. So, maybe they should have at least humored me.
On August 1st, 2007, gsteinbe added the following:
I want to report that I received a private email from a representative of Burpee's in which the rep apologized for the snotty email I received from their customer service people. He asked if I had the name of the person who sent the email, since he would make sure to set that person straight on the nature of Burpee's commitment to polite customer service. Since the incident to which I was referring had occurred more than a year ago (probably closer to two years ago), I didn't still have the email or any information about it. I'm impressed and pleased that Burpee would follow up on this, but since my original rating was neutral rather than negative, I don't think I'll change it. I'll just say that I'm glad that Burpee cares enough to check into complaints, even neutral ones.
|On Jul 9, 2007, vvesper Maryville, TN wrote:
I've had mixed experience with Burpee over the last few years. They have a great selection of seeds, and most years the seeds I've bought from them have germinated well (primarily vegetables). This year, however, germination rates for most of the seeds I got (both veggies and annuals) seemed very low. I gave up on my coleus started from their seed when they were three months old and an inch tall. Finally just got plants from them - one of which was in miserable shape when it arrived but is starting to grow now. I had the same issue with the salsa tomatoes that another user had - not all of the ones that came up are salsa tomatoes! Haven't eaten any of the mystery tomatoes yet, but we'll see how they are.
|On Jun 21, 2007, Ronni92 East Stroudsburg, PA wrote:
In March I ordered six sinonome to be delivered in April. When I received my plants ,the instructions were to plant them as they were not babied at the nursery and would survive very well in my area. So in went the babies with loving care and anticipation. Three weeks passed and only one tentative sprig with leaf attatched made an appearance.When I called for help an operator who obviously was shouting to another operator about my problem gave me advice. You see, I had to wait for at least three very warm evenings with 80 degree temperatures before the sononome could sprout. Four weeks later I again requested aid in the form of a credit card refund. Burpee apoligized and promptly credited me for the five dead plants.So you could say they did well by me and fixed their mistake.But I knew those flowers were dead four weeks earlier...
|On Apr 16, 2007, rucereus Carpentersville, IL (Zone 5a) wrote:
I will start with a neutral rating as I haven't received the plants I ordered. As far as my experience with their seeds, the cosmos are doing well, the zinnias did not do a thing, and Saturday I planted more Zinnias, white wedding and envy. Will wait to see what happens there. I also noticed the packets of seeds did not contain the full amount ,they were all short a significant amount of seeds. Hopefully I will be able to change the rating to a positive after seeing what the new seeds do and the delivery of the impatients.
On May 22nd, 2007, rucereus added the following:
I'll leave my rating at neutral. The second batch of zinnia seeds were a bust also.I will chalk it up to my inexperience with seed propogation. The impatients arrived Friday. Very small but at the price I paid it's what I expected.They do have great root systems. All in all don't think I'd order from them again.
|On Apr 14, 2007, rabbitrunfarm Alburtis, PA wrote:
i received 2 orders of perennial plants: one was very nicely packaged, the other had quite a bit of soil spillage and the plant tags had fallen out so i needed to do some guessing about what was what. an emailed inquiry about zone recommendations for a pampas grass they offered went unanswered. i would still order from them, but cautiously.
|On Oct 5, 2006, richK New York, NY wrote: