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|On Apr 27, 2016, Johntk Tulsa, OK wrote:
Ordered some live plants that arrived as an untaped box of spilled dirt on my porch and a rapidly receding UPS truck. I was able to salvage 4 of 6 ornamental grass plants but 2 Eragrostis were beyond help. I contacted Burpee via e-mail, no response. By phone, endless hold. The upshot? High prices, unresponsive customer service and no shipping oversight. In fact, the only thing Burpee seems to excel at these days is charging customers' credit cards and filling their in-boxes with spam. This is not the company it used to be.
|On Apr 6, 2016, linuxbob Wichita, KS wrote:
This year I placed my first (and last) order with Burpee for 20 raspberry plants. At first all seemed just fine and my plants shipped on the expected date. Their website states 3 day shipping and that they don't ship orders on Thursday. I received my shipment notification and noticed that it was THURSDAY and had a delivery date of Tuesday, 4 days. When I emailed customer service I was told that my order was probably being prepared for shipment and hadn't actually left yet. After I provided the tracking number I was told that yes, it had shipped but it would be 3 business days. When I advised the representative that my order had a Tuesday delivery date the rep changed her mind and stated that it was actually going to take 4 days and not 3. Well, that meant that since it shipped Thursday it would be in the truck or at the dock somewhere for the entire weekend. My plants arrived at the first UPS destination on Saturday morning and stayed there for 12 hours. Then on Monday they arrived in my city early morning and were not delivered until late Tuesday afternoon. Burpee assured me that my plants were guaranteed and would be replaced if the didn't live. So, now I wait for a month to see if they live and by then bare root season has ended. So much for fruit next year if they don't live. Very discouraging. No more ordering from Burpee.
On Apr 6, 2016, Burpee (W. Atlee Burpee) responded with:
"On Apr 9, 2016 1:38 PM, Burpee (W. Atlee Burpee) responded with:
We were sorry to hear that this customer was disappointed in our service and that there was confusion about the shipping dates. We have reached out to him to see if we can help. We do guarantee our products and will replace the plants or issue a refund if they do not grow. As these are shipped dormant and were in shipping for only a few days, we feel it is likely that they will break dormancy and thrive this year. "
|On Feb 25, 2016, shell79 Wellston, OH wrote:
I placed an order for 5 plants on the 4th of July 2015, I waited and waited, never received anything so I checked my account on the burpee page and it said they would ship my order at the best time for planting in my area. They charged my credit card the day or the very next day, but I never saw my plants until September! I could have been enjoying them for 2-3 months. When I did receive them, they were all stuffed into a little box, that I thought only held 1-2 plants max. Oh no! all 5 were stuffed in and dry. I did not get what I paid for. My neighbor said Burpee was the best and that if I wanted to get some great plants, that was the place to order from...NEVER AGAIN! I would have understood waiting if id placed my order in December or January, but it was July! Now ive got to wait until spring to see if this mess of dried leaves and twigs are really just sleeping or if they were dead when I received them. Now im on the hunt for another online nursery that I might actually receive what I pay for.
On Feb 25, 2016, Burpee (W. Atlee Burpee) responded with:
"On Feb 29, 2016 2:48 PM, Burpee (W. Atlee Burpee) responded with:
We were very sorry to learn that this customer was unhappy with the delivery time of the perennial plants he/she ordered. We have reached out to the customer and explained our shipping schedule, and to remind him/her that all our products are guaranteed.
|On Aug 3, 2015, garyontheweb New Ipswich, NH wrote:
For many years, at least twenty, I have ordered Burpee Flower and Vegetable seeds. This year is the first year I've had a problem, well two problems. Penta (flowering annual) seeds which did not germinate, although I was meticulous with directions. No big problem, I really didn't care much about that. BUT, I ordered good old Sweet 100 cherry tomato seeds, among others, like I have done for a long time. I typically germinate about twenty sweet 100 plants, greenhouse them to about 15 inches, and give all but two to friends. The two I grew this year had GOLF BALL size tomatoes which were, in my wife's opinion, not too sweet. I felt the same way. Well I complained to Customer Service who referred me to Horticulture, and I sent them photo's of the plants, the ripened fruit, and the lot number on the packet. They returned the price of the seed packet, and postage. What do I tell the friends who got the other plants? Sorry? Is there a QA problem? Someone leave the hybridizing unit door open?
On Aug 3, 2015, Burpee (W. Atlee Burpee) responded with:
"On Aug 4, 2015 8:35 AM, Burpee (W. Atlee Burpee) responded with:
We were very sorry to hear of this customer's experience with our Sweet 100 tomatoes and appreciate his letting us know. The information he provided will help our quality control team will research the problem and try to determine the cause. "
|On Jun 1, 2015, PaulMc Indianapolis,
United States wrote:
I live in zone 5. I ordered 9 tomato plants and 6 pepper plants, total over $100, on May 4th. I called several times asking for a shipping date. Customer service could not tell me even approximately when my plants would ship. I finally received an email from UPS on May 26th telling me that my plants had shipped. I never received any communication from Burpee regarding shipping. The plants arrived on May 28th. They were ridiculously small. I completely understand why neither the website nor customer service can tell you shipping dates. No one would order from them. Their plants are over priced, but I wanted to give them a try, thinking it might be worth it. Not only were the plants a disappointment, they cost me almost a month of growing time. I will never order plants from them again, unless they provide actual shipping dates on their website.
On Jun 1, 2015, Burpee (W. Atlee Burpee) responded with:
"On Jun 1, 2015 5:15 PM, Burpee (W. Atlee Burpee) responded with:
We were very to hear of this customer\'s disappointment with his order and the challenges he faced finding out when it would be shipped. We have reached out to him. Such feedback regarding the information we provide and the quality of the products we ship is very helpful to us as we are constantly look for ways to improve our products and the quality of our service.
On Jun 1, 2015 5:19 PM, Burpee (W. Atlee Burpee) added:
We were very sorry to hear of this customer's disappointment with his order and the challenges he faced finding out when it would be shipped. We have reached out to him to make sure the plants are of good quality and grow for him. Such feedback regarding the information we provide and the quality of the products we ship is very helpful to us as we are constantly look for ways to improve our products and the quality of our service
|On May 27, 2015, sandy923 Pittsburgh, PA wrote:
I ordered tomatoes and peppers on May 7 and received an email on approximately May 12 stating that my order had been picked and would be sent when it was time to plant in my zone. My zone is 6 and according to their website they have been shipping to zone 6 for about 2 weeks. I called to ask when I could expect to receive my plants on May 20 and was told they would "probably" ship the next day. Still had not received on May 26 so I called again and was told exactly the same thing. When I explained that I had been told that on the 20th and needed to know exactly when they would ship, I was told that no one in the company could answer that question but that "the truck" went out with the day's shipment and mine were not on it. When I politely stated that a more specific answer was needed at this point, I was hung up on. Apparently they don't have a shipping schedule. The lady I spoke with was very unconcerned and seemed to be annoyed that I would even call and could not care less if customers are satisfied. This is their customer service. Never, never again will I purchase from Burpee.
On May 27, 2015, Burpee (W. Atlee Burpee) responded with:
"On May 27, 2015 11:56 AM, Burpee (W. Atlee Burpee) responded with:
We are very concerned to hear of this customer's disappointing experience with our Customer Service department and have reached out to see how we may resolve the issues s/he describes. Excellent customer service is top priority at Burpee. We appreciate any feedback that will help us to improve and maintain the highest level of customer care."
|On Apr 14, 2015, gerardtn El Paso, TX wrote:
Each year it is something different wrong with my order. While the plants are usually good, there is almost always something wrong.
On Apr 14, 2015, Burpee (W. Atlee Burpee) responded with:
"On Apr 16, 2015 4:37 PM, Burpee (W. Atlee Burpee) responded with:
We are very sorry to hear that this customer has had repeated disappointing experiences with his orders. We have reached out to him and hope that every issue will be resolved by our customer service department. "
|On Mar 20, 2015, Lilconner Mineral, VA wrote:
I ordered 2 perennials for my central Virginia garden in Feb. One was a Clematis :Henry , not an unusual variety to grow.
On Mar 20, 2015, Burpee (W. Atlee Burpee) responded with:
"On Mar 23, 2015 5:29 PM, Burpee (W. Atlee Burpee) responded with:
We were sorry to learn that you were disappointed in the size of the plants you received, and in the timing when you received them. We do recommend planting perennials such as clematis in a semi dormant state, before the last frost, so they can establish strong roots before they produce top growth. These plants should live for years and produce strong vines and lovely flowers year after year. If they do not grow, as for all our products, they are guaranteed and we will issue a refund. As always, we appreciate your feedback."
|On Mar 13, 2015, Jnette Northeast, WA (Zone 5a) wrote:
Posted on March 13, 2015, updated March 13, 2015
On March 13th, 2015, Jnette added the following:
No. That was last year. The red \"Major Wheeler\" if it was Major Wheeler, didn\'t bloom.
Both last year and this year I have googled Scaevola Seeds and even tho there was a lot of posts under that on Google, Burpee was the only ones that specifically said they DID have the seeds. When I went to order them, the \"seeds\" were plants for over $20. No seeds. I wrote and told Burpee about this and she said at some point they did have seeds for Scaevola but no longer had any. Well they have had them in their catalogs for the last 2 years. Come on Burpee!! How long does it take to change a catalog? As far as that goes, how many years have you said you had them and didn\'t? I just happened to want them the last 2 years. Jeanette
On March 13th, 2015, Jnette changed the rating from positive to negative and added the following:
That rating should have been changed from positive to Negative. I cannot believe for the prices they charge that they cannot seem to get their act together. Almost every other rating in 2013 was Negative. Jeanette
On Mar 13, 2015, Burpee (W. Atlee Burpee) responded with:
"On Mar 14, 2015 9:38 AM, Burpee (W. Atlee Burpee) responded with:
We welcome feedback from our customers and appreciate your disappointment that we do not offer scaevola as seed. We have not offered this as seed for some years, and checking back in our catalogues from 2012 to the present it has only been listed as plants. When you google a product unfortunately sometimes the posts that appear are outdated and may not reflect the current offerings of our company. We recommend checking our website directly, as these are our most current offerings.
|On Oct 3, 2014, gravelydude Cullowhee, NC wrote:
I ordered four different kinds of garlic bulbs for planting to expand my varieties of garlic. One was "Kettle River Giant", which was supposed to have a diameter "up to 4" ". All were 2" or less. In addition, I ordered Burpee's "Best Garlic Collection", which was supposed to be an assortment of three different kinds of garlic. All of the bulbs of the "collection" were lumped into one bag, and were not distinguishable from each other. I E-mailed Burpee these concerns, along with pictures of the bulbs of garlic, and one clove pulled loose from each bulb. The response from Burpee was perfunctory, and ignored most of my questions. I will most likely never order from Burpee again. I am convinced that mistakes were made in packing my order; but no attempt to rectify was made by Burpee customer service. I seriously doubt that anyone even looked at the pictures that we took of the garlic. Obviously, there are better sources for garlic out there!
On Oct 3, 2014, Burpee (W. Atlee Burpee) responded with:
"On oct 3, 2014 12:54 , Burpee (W. Atlee Burpee) responded with:
We apologize for your experience with our garlic and for how your complaint was handled. We have reached out to you directly to help you identify the garlic varieties, and to offer an adjustment to your order. We appreciate your feedback and are grateful for the chance to address your concerns. "
|On May 20, 2014, Bowmore38 Glendale, AZ wrote:
Apparently, it is always a mixed bag with Burpee. I rated them NEGATIVE because the last two experiences were negative, with another really BIG negative not too long before that. Here's the breakdown of my walk down Burpee Lane:
On May 20, 2014, Burpee (W. Atlee Burpee) responded with:
"On May 21, 2014 1:10 PM, Burpee (W. Atlee Burpee) responded with:
We apologize for the issues you have encountered with your orders and have reached out to you through D mail to make sure that everything has been resolved.
|On May 1, 2014, webchemist Vista, CA wrote:
I no longer even consider ordering from Burpee after the headache I went through last year. First they short me half my order, despite the website saying in stock when I bought them. They never notified me, I just opened the box to find items missing with a note saying the were back ordered. I called to find out what the deal was and they told me it was too cold to ship my pineberry & purple wonder strawberries... I checked the weather online and in their area it was high 60's to low70s that week.. They told me they would call back with a shipping eta, but when they did call the customer service rep accused me of lying, saying I had already received all items. I hung up and called back, spoke to a different person who told me they oversold and wouldn't have more ready for another month. So I ended up getting a refund, highly annoyed that the main items I wanted were the ones they shorted me.
On May 1, 2014, Burpee (W. Atlee Burpee) responded with:
"On May 2, 2014 4:08 PM, Burpee (W. Atlee Burpee) responded with:
We are so sorry to learn of your unfortunate experience and have contacted you directly to see if we can resolve any outstanding issues. The satisfaction of our customers is very important to us and we appreciate having the opportunity to respond to their concerns."
|On Apr 9, 2014, devinevegan Igo, CA (Zone 9a) wrote:
Posted on April 4, 2014, updated April 9, 2014
On April 4th, 2014, devinevegan added the following:
Unbeleivable, I have sent two emails asking to be removed from their mailing list, and got two confirmations they would remove me. BUT, I keep receiving catalogs and just received another one again! TAKE ME OFF YOUR LIST!!!
On April 9th, 2014, devinevegan added the following:
I received a reply from Burpee stating their plants and seeds are guaranteed for one year and I could receive a refund or a replacement. I sent them an email about this and will post the results.
They also state it takes 6-8 weeks to be removed from the list but I received 2 catalogs well after 8 weeks of my requests. I will post any updates on this as well
On Apr 9, 2014, Burpee (W. Atlee Burpee) responded with:
"On Apr 7, 2014 3:00 PM, Burpee (W. Atlee Burpee) responded with:
Thank you for your feedback. We guarantee our products and will reach out to you directly to resolve any issues you have experienced with them. We appreciate your request to be removed from our mailing list, and will honor that request. It does take a number of weeks for this to take effect and it is possible that you will receive a catalogue during this time. We apologize for the inconvenience. "
|On Mar 14, 2014, Taylor2012 DeSoto, TX wrote:
Ordered a couple of plants, one of which was a passion flower vine for $16.95, from Burpees. When I received the order, most of the soil was out of the passion vine pot with the roots exposed.... since all they did was put packing paper around the plants. Well, the thing looked dead, needless to say.
On Mar 14, 2014, Burpee (W. Atlee Burpee) responded with:
"On Mar 17, 2014 12:37 PM, Burpee (W. Atlee Burpee) responded with:
Thank you for sharing your experience and we apologize that it was not to your satisfaction. Please know that the issues you experienced with the shipping of your Passiflora were sent to our Nursery Team for review. Our Nursery team makes every effort to ensure our plants are in good growing condition when they leave our growing facilities, even dormant plants; and we are disappointed that your vine arrived to you in such poor condition.
|On Feb 8, 2014, kellmach Portland, TN wrote:
Burpee has the highest price on seeds that I've ever seen, but I ordered from them several years ago and was happy with the germination rate, so when I saw all of the discounts they were offering I decided to give them another try.
On Feb 8, 2014, Burpee (W. Atlee Burpee) responded with:
"On Feb 11, 2014 11:46 AM, Burpee (W. Atlee Burpee) responded with:
|On Oct 16, 2013, FavaMama Pismo Beach, CA wrote:
I placed an order on July 21, 2013 for a variety of tulips, I received my order today 10/16/2013, thinking my order was fulfilled only to find that Mother's Love Tulips was substituted with Red Riding Hood Tulips, which I already had ordered.Now, i figured that by placing my order early Burpee would have at least reserved these Tulips for me or at least let me know, so I had the option of choosing a substitute.Instead they sent order confirmation misleading me to believe I was gonna get Mother's Love Tulips.I am upset to say the least and recommend to my fellow gardeners everywhere to never believe by placing an early order with Burpee, that you will actually get your item.It is a little late now for me to try to find the Tulips I desired, so now I will have to wait till next year but I will never order from Burpee anymore.
On Oct 16, 2013, Burpee (W. Atlee Burpee) responded with:
"On Oct 17, 2013 8:37 AM, Burpee (W. Atlee Burpee) responded with:
|On Jun 1, 2013, sandwalker Greenfield, OH wrote:
Posted on May 26, 2013, updated June 1, 2013
On June 1st, 2013, sandwalker added the following:
As long as Burpee is buying seed from Seminis, then Burpee is supporting companies whose main goal is the production and proliferation of GMO seeds. Seminis is a subsidiary of Monsanto.
Burpee implying it is not involved in GMO seeds is preposterous! As long as Burpee is sending money to Seminis, Burpee is sending money to Monsanto and therefore supporting GMO seed production. Until Burpee makes a commitment NOT to do business with any company involved with GMO seed production, then myself and thousands of others will NOT BE DOING BUSINESS WITH BURPEE. We have been trying to tell Burpee that for quite some time now and they just don't seem to get it.
On Jun 1, 2013, Burpee (W. Atlee Burpee) responded with:
"On May 31, 2013 8:47 AM, Burpee (W. Atlee Burpee) responded with:
Burpee is the nation's leading purveyor of both heirloom and hybrid vegetables seeds and transplants. Burpee purchases seeds from a select list of suppliers throughout the world including Seminis. However, none of the seeds purchased from Seminis or any other supplier are GMO. Burpee has never bred or sold GMO seeds and does not intend to do so in the future.
|On May 29, 2013, SpikeDaCat Cedar Hills, UT wrote:
After the experience I've had, I would not recommend Burpee to anyone. If you don't feel like reading the rest, I'll just say that their lousy shipping method killed the live plants they were sending me, and their customer service is lacking. Read below for the full details.
On May 29, 2013, Burpee (W. Atlee Burpee) responded with:
"On Sep 4, 2013 3:57 PM, Burpee (W. Atlee Burpee) responded with:
|On May 24, 2013, fanofherky Oakland, IA wrote:
Order of 3 tomato plants, with all 3 plants limp with stems unable to support plants upon arrival. As I was in the garden when plants arrived, they were all planted according to the package directions within 10 minutes of arrival, with sun and wind protection; temperature in the upper 60's, a plastic pot with the bottom cut out, placed around the plants at time of planting. 24 hours later, two plants (Big Boy and Brand boy) are barely alive, but with leaves that are not wilted, so I believe they will recover. The sauce tomato hybrid appears dead, with wilted leaves and no support from the main stem). Purchasing tomato plants from the local grocery or hardware store would have been a better choice, even if I would not have gotten the desired hybrids.
On May 24, 2013, Burpee (W. Atlee Burpee) responded with:
"On Sep 4, 2013 3:55 PM, Burpee (W. Atlee Burpee) responded with:
|On May 23, 2013, JoParrott Richland, WA (Zone 7b) wrote:
I placed an order online to Burpee on March 30, 2013. It was for a Goji Berry Plant-in a 3" pot. It arrived on April 26, having spent 8 days in transit ! The plant was essentially dead- all the soil was out of the pot, and all the leaves were brown. I took a photo and called Burpee's customer service- the rep. told me that a live plant should NEVER be shipped on a Thursday and spend 8 days in transit. She was very helpful, and reordered the plant for me. This was 5 weeks ago, and after several emails & phone calls by me (none of which were satisfactory) today I got a shipping confirmation from UPS that the plant was being shipped today, and scheduled arrival was May 31-(8 days from now!) I called and voiced my resistance to another 8 day journey- I said I know the plant will be dead-again! I get US Priority packages from FL all the way to here- WA in 2 days. I asked to speak to someone from the nursery that shipped it, but that is not possible. This has all been totally frustrating and I will NEVER do business with Burpee again.
On May 23, 2013, Burpee (W. Atlee Burpee) responded with:
"On Sep 4, 2013 3:54 PM, Burpee (W. Atlee Burpee) responded with:
|On May 17, 2013, julianchandler Stillwater, OK wrote:
I ordered three 'Fireworks" Gomphrenas from Burpee's. The plants were wilted and falling out of their pots and most of the dirt was in the bottom of the box. I sent an email to Burpee's customer service and got an immediate reply asking whether I wanted a refund or replacement plants. That doesn't make up for the fact that the plants were in horrible shape to start with, however.
On May 17, 2013, Burpee (W. Atlee Burpee) responded with:
"On Sep 4, 2013 3:52 PM, Burpee (W. Atlee Burpee) responded with:
|On May 7, 2013, ellenr Highland Park, NJ wrote:
Ordered for the first time from Burpee.
On May 7, 2013, Burpee (W. Atlee Burpee) responded with:
"On Sep 4, 2013 3:40 PM, Burpee (W. Atlee Burpee) responded with:
|On Apr 26, 2013, rmtrout Hopatcong, NJ wrote:
Ordered two Echinacea Pink Double Delight plants. Paid approx 11.50 each with a discount and had free shipping. For the price, I expected decent sized plants. Plants are very, very small. Very small. They are in 4" containers and one is about 1 1/2" tall and about 3" in circumference. The second is half that size. Packaging was almost non-existent. One container was completely emptied within the box and the plant out of the container. Did I mention that the shipping box has large holes so the dirt which emptied out of the container was also coming out of the box? It looks like both plants were recently repotted into the containers that they were shipped in as the one plant that fell completely out had it's roots in a compact ball. I am certain with TLC I can get the smaller, tramatized plant to grow, but I shouldn't have to. I should be receiving plants in beautiful condition, yes? I am re-doing a bed and have ordered from many places the past few weeks. This is the first situation I have had like this.
On Apr 26, 2013, Burpee (W. Atlee Burpee) responded with:
"On Sep 4, 2013 3:38 PM, Burpee (W. Atlee Burpee) responded with:
|On Apr 20, 2013, eyfng San Gabriel, CA wrote:
Order placed on 4/11 for eggplant supports and Hydrangea Everlasting Revolution with free shipping and $10 off. Regular price for Hydrangea is $26.95, it is overpriced. Full payment was charged on 4/12.
On Apr 20, 2013, Burpee (W. Atlee Burpee) responded with:
"On Sep 4, 2013 3:35 PM, Burpee (W. Atlee Burpee) responded with:
|On Apr 13, 2013, maranser pittsburgh,
United States wrote:
Every year Burpee gets worse! I always tried to figure out a way to take the blame for something I may have done to account for Burpee's poor seed germination and this year answered the question. I planted 8 different kinds of peppers, all in the same seed flat. After a few weeks in the germination incubator, my problem was answered. 7 out of the 8 had the usual Burpee germination rate=2 sprouts out of 20 on average. Every year thier seed packs get smaller(wieght by millionth of a gram now!) and the germination drops another 10 % down to where now only 10 % is the germ. rate. The bad part of that was the one pack out of the eight had over 90% germ. rate in the same flat/enviroment as the others. The Patio Pleaser Peppers had the same germination as my own saved seeds-over 90%. It's pretty bad when Burpee's makes themselves look bad when comparing thier own seeds with each other. I have seeds that are over 15 years old that are NOT Burpee's that have better germ. rates then the 7 out 8 seed packs. I figure Burpee's seeds must be well over twenty years old to be so close to the edge of non-germination besides being brown/black in seed color. If only Burpee would of tested the Patio Pleasers and seen that they out perform by ten fold thier other seeds, they shouldn't of sold them so to have nothing good to compare to. Most of Burpee seeds are raised over seas and few are from the U.S.A. I would love to grow Burpee seeds here in the U.S.A. but the problem is that they too would out-perform thier other seeds and make the rest look bad like the Patio Pleasers did. I was ok when I was only able to compare Burpee's bad seeds with all the other bad seeds of thiers in the past years, and I would of been better off if I never would of got a good seed of theirs to make the rest look so bad and realize its not something wrong that I've been doing.
On Apr 13, 2013, Burpee (W. Atlee Burpee) responded with:
"On Sep 4, 2013 3:59 PM, Burpee (W. Atlee Burpee) responded with:
|On Apr 10, 2013, SteelCloud Sterling, VA wrote:
I ordered over $50.00 of seeds almost 4 weeks ago. Then I received an email that stated my order had shipped. The email provided a tracking number without stating the actual shipper. I tried tracking the order thru UPS, FedEX and USPS to no avail. The tracking number was never found on any of them.
On Apr 10, 2013, Burpee (W. Atlee Burpee) responded with:
"On Sep 4, 2013 4:00 PM, Burpee (W. Atlee Burpee) responded with:
|On Apr 1, 2013, quiltergardener Ann Arbor, MI wrote:
Received my order of Double Scoop Raspberry Echinacea. THEY ARE 1.5 INCHES HIGH!! Are they kidding???? Never again. This company has seen better days.
On Apr 1, 2013, Burpee (W. Atlee Burpee) responded with:
"On Sep 4, 2013 4:01 PM, Burpee (W. Atlee Burpee) responded with:
|On Mar 21, 2013, calandpey Alamo, TN wrote:
Purchased a package of Burpee seeds (Better Boy) at retail store for $1.99. The package was for 50 mg. weight but only contained five seeds. Emailed company concerning disappointment with quantity of seeds in packet. Was told their prices are determined by costs and no offer of compensation made. Dissatisfied with answer I called company and asked to talk to person in authority. That person was the one who answered my email. Again went through spill about costs involved and that since I got five plants up from the five seeds planted I should be satisfied with the 100% germination and that Burpee seeds were superior to other sellers seeds so price was justified. Was told that their catalog had package of thirty seeds selling for $6.50. Looked up on internet and they're listed for $3.95/30 seeds. Asked for refund of price or coupon for another pack of seeds. Would like to see if all retail packages only had five seeds but was refused any compensation. Again told their seeds were superior to others. I've been gardening a long time and know this is not the case. Will never buy Burpee seeds again, either retail or catalog. Apparently customer satisfaction has no priority with them.
On Mar 21, 2013, Burpee (W. Atlee Burpee) responded with:
"On Sep 4, 2013 4:03 PM, Burpee (W. Atlee Burpee) responded with:
|On Sep 14, 2012, cabbie HUNT, NY wrote:
I got a promotional offer from Burpee in my email box today for 20 percent off their berry plants. My birthday is coming up so I thought I'd order a few of their (ridiculously high priced) raspberry bushes. When I went to check out, the message I was given was that I would not finalize my order until all was well. Well, there was no place to enter the discount code, but I kept on going, relying on the promise,and found I'd checked out without the 20 percent off.
|On Aug 22, 2012, jwrose Huber Ridge, OH wrote:
I get constant "Service unavailable - DNS failure" errors when using the Burpee website.
|On Jul 31, 2012, bmetzger Louisville, KY wrote:
I placed a $70 seed order for fall planting on July 19, 2012. On July 26, I had not received the seeds, so I logged onto the site to check the order status. The website indicated that the order had not yet shipped, so I called Burpee for more information. I was told they were doing inventory in the warehouse, but it was nearly complete and the seeds would ship that same day. The next day (July 27), I logged onto the site to check the status again. Still, the site indicated that the order had not shipped. Beginning to get nervous about my fall planting schedule, I called Burpee again. Once again, I was told the seeds would ship "today". The following Monday, July 30, I logged on to the site to find the same message ("Order not yet shipped"). I figured maybe it just hadn't updated, so I would wait another day. On Tuesday, July 31, I logged in again to find the same message.
|On Jun 15, 2012, hotzenplotz Billerica, MA wrote:
I am very unhappy with their customer service! I placed an order 3-13 for seeds and 3 plants of ornamental grass. Received the seeds about 10 days later, ok not great but reasonable.
|On May 30, 2012, jbqjr Walnut Creek, CA wrote:
I ordered 36 Lisianthus plants for my cut flower business. They arrived after a week in transit in two boxes taped together. There were three 6-packs in each box. Unfortunately, in each box one 6-pack had tipped over and spilled both plants and soil mix. The stems were broken and the roots were beginning to dry out. Most of the remaining plants had been pruned, as an enclosed note pointed out, "to better handle the rigors of shipping". Of the 36 plants, only one was intact. I called Burpee right away to complain and was told to wait a day or two and then assess the damage. I did that and then emailed them. A got a quick response asking if I wanted a refund or replacement. I asked for a replacement. Burpee responded that they had no more Lisianthus so I would get a refund.
|On May 14, 2012, wlj Rochester, MN wrote:
Please do NOT buy Burpee seeds (vegetable primarily). My germination success has been anything from 0% to 10%. It isn't worth waiting for next to nothing.
|On Mar 22, 2012, morning4glory Lynn Haven, FL wrote:
I ordered a pack of 3 tuberose bulbs from Burpee. The package came in a timely fashion, but the bulbs are not in very good shape. I have planted them and will see how they do. They look "old", not what I expected. Never ordered from them before, and may not again.
|On Mar 20, 2012, AntoniaB Rockford, IL wrote:
Posted on March 12, 2012, updated March 20, 2012
On March 20th, 2012, AntoniaB added the following:
I received an email from a Burpee representative:
Dear Ms. Barry:
I am not sure if you had received the D-Mail I had sent to you on March 12, 2012; therefore, I am sending this email.
Burpee products are guaranteed for one year from the date of purchase.
Our records show you had placed an order for the potatoes in the year 2010. The order had shipped in early May of 2010. I could not find an order that was placed last year. May I have the order number? We would gladly honor the guarantee for the 2011 order.
Potatoes are cool weather plants. They may be set out 2 weeks prior to the last expected spring frost, when the ground is dry enough to work. Our records show that you live in zone 4. The average last frost date for zone 4 is early June. Do you plant the potatoes in a different location? If so, that address could be listed as the shipping address and the order would ship at the appropriate time for planting in that area.
Please be assured that we do want our customers to have a positive experience with our service and products.
Customer Service Department
Thanks for replying. I can't find the order number.
I live in zone 5, according to our county's extension office. Our last frost date is either May 15 or May 21 depending on where in the county we live. I live in town, so I usually go with May 15. I plant potatoes well before that, in April, and keep them covered with dirt until the beginning of May. I also start them sprouting indoors two weeks before I plant them out, so it wouldn't be unusual for me to start sprouting them the first week in April, esp. if they are an early variety.
Here is the Wisconsin extension office's fact sheet about potatoes that also say to start the early ones sprouting in early April, even for zone 4. fyi.uwex.edu/farmersmarkets/files/2009/06/potato.pdf
I usually grow Yukon golds and blue potatoes, both early varieties. Getting them in late May around here means planting them in 80 + degree temps most years, and they just don't grow when they are started in that heat.
Thanks again for responding to my review. I may order from your company again when I need seeds, but since it appears you ship rather late in the season for me, I wouldn't order time sensitive items.
I am happy that they are willing to honor their guarantee, but I probably will not be ordering potatoes from them again.
|On Feb 15, 2012, Dobelover Monmouth, IL wrote:
I wanted to buy one pack of tomato seeds from Burpee and they charged me $4.95 for mailing approx. 30 seeds in an envelope. The Big Mama tomato seeds cost me about 33 cents apiece. I will be saving more seeds in the future. I have bought from them for years but that has changed now.
|On Feb 11, 2012, bar55nelson Fairless Hills, PA wrote:
We have ordered from Burpee online as well as made purchases from the Warminster PA store. Every time we ordered a set of something (grape vines come in sets of two, for instance) one plant was thriving and the other was dead. Even replacements have arrived dead. Customer Service at the store was non-existent. No one could answer basic questions about the plants or the products. I don't even buy their seed packs from the local stores. Too expensive and the seeds don't do any better than other less expensive brands. Bye, Bye, Burpee . . .
|On Jul 11, 2011, trishrobinson Old River-Winfree, TX wrote:
I ordered tomato and pepper plants this year and had a horrible experience. Both sets of plants arrived dead or dying, and I emailed Burpee and they said they would send out a replacement order immediately. It took over 2 weeks to get replacement plants, which also arrived shriveled and some were dead. I planted the ones that had a bit of life left but they ended up dying too. I emailed Burpee again and told them what had happened but never got a response. I didn't want any replacement plants anyway because it was too late at that point to transplant anything and the heat would have killed anything new. I won't ever order plants from them again. They just can't survive the shipping and packaging.