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This is a response from the grower to the latest posting. Here is an exact copy of a response I wrote to a customer with a similar complaint:
"You paid half-price or less for all of the plants on your order, and the e-mail promotion and the website clearly announced that these were end-of-the-season plants, were of less than optimum quality, and that we reserved the right to make substitutions. I believe that you got what you paid for; regular price for the plants you ordered is $63.90; you paid $28.85. Most of the yellow leaves came from spending four days in a box without light, and that too is addressed on our website. As stated on the website, the yellow leaves will drop off and new leaves will form almost immediately. (And I mean within days, not weeks.) June happens to be the worst time to ship Scented Geraniums, but we ship 'em because people want us to.
On Jun 28, 2005, bloomheaven South, LA (Zone 8b) wrote:
I purchased 10 scented geraniums from Papa Geno's on sale. The plants I received were in terrible condition, one of which has already died. Most of the leaves were yellow and there were very few leaves to each plant. I emailed the company the next day with pictures and they promptly responded refunding half of my money. The refund was nice although, I wouldn't have paid half of that for the plants I received. The experience as far as the product was negative....I received very poor quality goods, but I rated neutral because they did quickly respond and there was a refund. I might consider ordering from them again, because of the positive experiences of others, but I would have to seriously consider it first.
On June 28th, 2005, princessyfs added the following:
I forgot to add that 2 of the plants had the tags cut in half so that I couldn't tell which variety they were.
I just can't be pleased with Geno after ordering from others. The service is excellent but the plants are not as nice as the other online companies I've dealt with.
