On Feb 26, 2010, kjoseph Oakland, CA (Zone 10a) wrote:
I was very happy to buy my seeds from a local company, & I liked their selection. I had a question while completing my online order so I called them. A nice woman answered right away & answered my questions. My order was made early (Jan 12, 2010) in the season since I expected my large order may take awhile. I got my seeds in the mail in about 3 weeks. I ordered 36 different kinds of seeds. 29 were shipped, 5 were back ordered (still haven't received them) & 2 were out of stock (Globe Thistle, Blue Glow & Begonia, Non-Stop -- Rose Pink). As far as germination, I've had absolutely no problem. I've had to do a lot of thinning actually. (I had read the poor germination reviews & planted more seeds than I would have otherwise). Other than wondering about the 5 packets that are back ordered (Gaura, Cup & Saucer Vine, Zebrina, Knee High Sweet Pea, Fuji Blue Balloon Flower) I'm feeling pretty good about my experience. I think they have a really nice selection & their seeds are of good quality (based on germination rates). The descriptions & planting instructions printed on the seed packets were detailed & spot on. I will order from this company again.
On Feb 11, 2010, withad Warren Center, PA (Zone 5b) wrote:
Posted on January 21, 2010, updated February 11, 2010
Posted on January 16, 2010, updated January 21, 2010
I recently placed an order for bulk seeds on 12-12-09, seeds were supposed to ship with 2-3 weeks. My credit card was charged on 1-07-10. Seeds had not arrived by 1-14-10. Sent several e-mails to confirm order and shipping times with no reply. I sent the last e-mail 1-14-10 informing them my account had been charged and I had not received the order and requested shipping info to trace shipment. Still no reply, I informed them I would issue a negative feedback if they could not extend the decency of a reply to my e-mails. This is not hardly the busy season so I do not know the reason for their lack of response. I called once only to get a recording and since they failed to respond to four e-mails I didn't see the point in leaving a message. Their web site has no way of checking on an orders status or even if you have an order on file. This was my first and last order with this company and while the dollar amount was not huge it is disappointing that a company can so totally ignore a first time customer. I will give it another week and then will dispute the transaction with my Credit Card company and file a complaint with the BBB. No where on the web site does it state they will charge my account PRIOR to shipping the order. Even with just first class postage it should not take 10 days to arrive, I would have thought they would have sent it Priority mail but I guess I should have checked to see how they ship prior to ordering.
On January 21st, 2010, withad changed the rating from negative to neutral and added the following:
I am changing my rating from negative to neutral based on receiving an e-mail apologizing for their delay in both answering e-mails and shipping my order. They did credit my account back the fund charged against it. I will wait and see how long it takes to get my order, as they say they had trouble getting it from their supplier and will ship it as soon as it arrives. On February 11th, 2010, withad changed the rating from neutral to positive and added the following:
Changing to positive only because they did credit my account and as stated in their e-mail would still send the seeds when they arrived at no charge. They did send out the seeds no charge, though of three ordered one was still back ordered. I doubt I would purchase from them again mainly because of their customer service dept., which is totally non-responsive. I hesitate to think what would have happened had I not threatened to file complaints with both my credit card co. and the BBB.
I placed an order for several packets of seed in early January. The order was processed and shipped in about a week, and I received an email confirming shipment and a tracking number (something I am not aware of any other seed company doing). Perennial seed is germinating well. I have ordered from Swallowtail in the past and received the same good customer service. I will order from them again.
On Dec 29, 2009, Karyl7b Dawsonville, GA (Zone 7b) wrote:
I placed an order with Swallowtail Garden Seeds and received it within a week. Order confirmation and shipping notices were sent. A single item was back ordered, but this was out of perhaps 20. A refund was instantly made for the single pack of seeds.
Packaging is great - an envelope within an envelope, making it very easy to re-seal the seeds you don't plant. Instructions were printed clearly on the label.
The seeds were just planted for winter sowing, I will report back on germination. So far I am quite happy with Swallowtail Garden Seeds.
On May 25, 2009, denver_dry Denver, CO (Zone 5a) wrote:
Quick and accurate service, generous amounts of seed, nice selection at a nice price, packets clearly labeled, ship date and confirmation email let you know when to expect your order. I would order from them again with complete confidence. Thanks!
On Feb 22, 2009, sunnyg San Francisco Bay Area, CA (Zone 9b) wrote:
I have ordered from this company for several years, and have always been delighted. They have a great website, an excellent variety of seeds, they provide a generous quantity of seed in each packet, and I've had very good germination results.
On Jan 25, 2009, CarynDalton Marysville, OH wrote:
I will try my best to remember to update my review of this company after the seeds have grown so now I am only commenting on the pre-growing experience.
Website: Extremely easy to navigate and does have a search box. Has both side and top navigation bars.
Checkout was simple and quick. They do take personal checks, money orders, VISA and Mastercard but not paypal.
Merchant Rating with BBB: I always check this before ordering online but I could not find this company. BBB keeps negative ratings even when the company has not paid the fee to be a BBB member. I purchased based upon the other reviews here on Watchdog.
Seed Selection: Their website states they have 1,200 varieties of seeds including open-pollinated and untreated vegetable seeds, unusual heirloom and hybrid annual and perennial seeds. They also carry flowering vine, savory herb, rare poppy, super sweet pea and heirloom tomato seeds.
Shipping: Super Quick and came in a standard bubble manilla envelope. Best shipping price I have ever seen at $3.95 for the whole order with a $6.00 minimum. That alone was enough to make me try this company! They did as I requested and emailed me to let me know that they had shipped my order.
Seed count for price: Fair to Generous. They do have bulk seeds available.
Product information: Good pictures of varietes, but sparse information on some that I looked at. I did have to go to other sites for more information on the varieties. There are no customer product reviews on site which would be helpful. Still, I will shop there again even though I have to work a bit to get the information I need. I would like to see more disease resistance information listed for the varieties.
The seed packets are white manilla envelopes and are written in English and dated. There is adequate sowing/growing on information on seed packs. Packs of seeds were bundled into groups with thin rubber bands within the bubble envelope.
There is not a paper catalog available that I could find.
I have ordered flower and vegetable seeds from Swallowtail for the past 3 years. Their website is simple to use and contains superb photographs. Each year, I find many unique varieties that I've never seen anywhere else. Seed germination has been excellent.
This year I placed my order in early January. A couple weeks later, I hadn't received the seeds & was champing at the bit to start my early sowing. Voila'! The very next day, an overnight express envelope arrived with my seeds! The company spent a good bit of money to get them to me this way, and I appreciate it! I've recommended Swallowtail Garden Seeds to all my fellow community gardeners.
On Aug 30, 2008, geminitrv Marshall, TX (Zone 8a) wrote:
I ordered from Swallowtail Garden seeds for the first time recently. I received a nice package today, and everything looked great! There was lots of information and planting instructions on each packet. I would recommend this company and will definitely order from them again in the future. =)
I ordered a number of seeds from this company this year and found them to be wonderful seeds. They all germinated wonderfully and are growing very well. When there was a question about my shipping address for my seeds, not only did I receive several e-mails but phone calls as well. I will definately order from them again next year.
On Jun 23, 2008, rebecca101 Madison, WI (Zone 5a) wrote:
I ordered several seed packets from them this year and was very pleased. They had a great selection, reasonable prices, and fast shipping. Germination was excellent and the flowers so far have been lovely. Will definitely be back for more next year.
I have been buying seeds from Swallowtail for two years. They shipped very fast and all seeds were well packed. I have successfully grow some beautiful plants from their seeds. Will keep shopping with them.
On May 14, 2008, gardenlemur Pittsburgh, PA wrote:
I am really pleased with Swallowtail Garden Seeds. Before I ordered I sent questions via email and their response was quick and very informative. I placed my order with ease through their website and the seeds arrived promptly. They were neatly packaged and included good directions. I can tell that they really enjoy what they do and are willing to help their customers along. They have a very nice selection of seeds and I appreciate the reasonable shipping charges. I will certainly order from them again.
On May 14, 2008, bethany_in_ct Hartford, CT wrote:
This is my first time growing plants from seed, but so far I'm very happy with Swallowtail. First, I thought the website was very easy to use, and they had the best selection and info I found on the internet. Then, the seeds arrived VERY quickly after ordering, with very reasonable shipping rates. Next, the packaging was really nice--just enough packaging, nice seed packages, and seeds in convenient ziplock bags inside the paper seed packs, with wax paper packets inside those for really small seeds. I've also had great germination rates with the seeds I've planted so far--two heirloom tomatoes and foxglove (>90% on the tomatoes, harder to tell but still very good on the foxglove).
On Apr 14, 2008, Cynara Champaign, IL (Zone 6a) wrote:
I've been a customer for two years, and have ordered maybe ten seed packets each year. I've been very pleased with the experience. Speedy delivery, reliable labeling, and excellent germination. I've ordered from a lot of sources, and this is the one I'm coming to trust the most.
This was my first time ordering from Swallowtail seeds. I ordered a bunch of primrose seeds (as well as others) and all but one that I opened were perfect. One of my primrose seed packets was light - so I emailed the company. WIthin 48 hours they had 1) refunded my money for the packet and 2) mailed me another one!
I've started monarda and primrose and so far, the germination rate has been really solid. I recommend this company!
On Mar 27, 2008, msonmezay Mission Hills, CA wrote:
This was my first order with Swallowtail Garden Seeds, and I am quite pleased. They really give you a generous amount of seeds! My order came quickly. Their selection of seeds is big, it was hard to choose what I wanted! I would order again next year.
On Mar 17, 2008, gemini_sage Winchester, KY (Zone 6a) wrote:
This was my first order with Swallowtail Gardens, and thus far I'm quite pleased. The germination rate on the snapdragons I've sown has been excellent, and I was thrilled with the quantities of seed for such good prices. I ordered from 3 other sources on line the same day I ordered from SG, and received all of them 1-2weeks before my order from SG, so I was glad I ordered early. Considering the bulk pricing and good luck I've had with the seed so far, I don't mind getting my order in early :-)
On Feb 29, 2008, IronstoneGarden Andover, MA wrote:
Last year was my first time ordering with Swallowtail and I am very happy that I did. Their product descriptions were right on, everything (veggies and flowers) came up great – grew/looked/tasted exactly as described. Great company, great customer service...it's reassuring to know that there really is an actual “somebody there” at the other end of the internet in case something happens. I will rely on their descriptions and be a little more adventurous in my ordering this year!
I stumbled on the Swallowtail seeds website after doing a web search for a particular type of California poppy seed I couldn't find. I was very happy with the speed of their delivery and their germination rates. the flowers were just gorgeous. This year I wanted to order more, but I was unsure whether they had their 2008 seeds ready, so I emailed them and got a very prompt reply. Once again, my order was sent very quickly! I expanded my order this year beyond California Poppies, and I expect good results, based on last year's performance. Their web site is beautiful, the descriptions and pictures are accurate, and it is very easy to navigate, load, and order. They have varieties I can't find anywhere else. They are one of my favorite companies!
I ordered several packets of seeds from this company and received my order within a few days. I won't have any idea of the germination rate until next spring, but the website, ordering and order fulfillment were all great. I will do business with them again.
On Jan 19, 2008, bmuller Albuquerque, NM (Zone 7a) wrote:
Excellent company! I've ordered from them in the past (one or two years ago) with good service, as well as good germination rates. Recently ordered again--and received the seeds in an incredibly short time. They also have a good selection of seeds.
On Jan 12, 2008, tepelus Nashville, MI (Zone 6a) wrote:
Ordered from them for the first time and was very pleased. All the seeds I had ordered had come and had arrived within a few days of ordering. They have a great selection, good prices and wouldn't hesitate to order from them again. Sowing instructions are easy to follow, now I just have to see how well I can germinate and grow them! I will recommend them to my friends.
I'm not sure why this company isn't still in the top 30. I really like Swallowtail Seeds. I've never done any formal calculation of germination rates on their seed, but I've been pleased with pretty much everything I've ordered from them over the last few years. They're quick and fairly inexpensive, especially their bulk seed. They have a wonderful selection of things. Their website could be a little easier to navigate, and their seed packets do sometimes leave off the oddest, important information (e.g., planting depth or light requirements for adult plants), but their seed packets are usually very clear and straightforward about what the seeds need to germinate -- much clearer than some other companies in my estimation. Rather than say, "Sow seed in early spring," Swallowtail Seed tells you what temperature the seeds need for germination, so you can plant them whenever you want (if you can control the temperature), or you can plant them at the appropriate time of spring or summer (based on the temperature outside). I also really like their seed packaging. They always have an outer envelope of paper with instructions and information printed on it, and then they have an inner plastic envelope for the seeds. I like this arrangement, because I can open the paper envelope and check out how big the seeds are and how many there are without disturbing the airtight seal on the clear plastic envelope inside. And the packet usually has quite a few seeds. Their packets of Dame's Rocket and Foxglove, for example, are essentially bulk amounts at regular seed packet prices.
Great source for rare seeds. I was looking for alpine strawberries and they were the only place i could find the seeds. Good shipping, seeds arrived the same day as a seed order of similar size placed with a competetor two days earlier. I've yet to see how the germination rate goes, but I'll edit later if it isn't good.
Placed an order online on Monday the 21st, received my seeds on Friday the 25th. Everything was packaged nicely and arrived safely. Now I've got to see if I can them to grow (I'm notoriously bad starting with seeds)! :-)
On Apr 14, 2007, maye20 San Francisco, CA (Zone 10a) wrote:
I ordered five vegetable/herb seeds and one type of flower seeds. The germination rate was impressive (probably >90%). Communication was fast, and they answered a question via email clearly and thoroughly. Although it took almost two weeks to get to me (which was surprising, since they are a local company), I was pleased with my experience and would order again.
On Mar 30, 2007, cycloyd Muskogee, OK (Zone 7a) wrote:
This is my 3rd year of ordering from Swallowtail Gardens. I found their website while searching for cypress vine seeds and I've expanded my order each year. This year, I placed my order last Sat night and rec'd it today. The seeds have always germinated well, their packaging and instructions are great. In my experience, they have been great and offer a wonderful selection.