Comments regarding Swallowtail Garden SeedsClick here to return to Swallowtail Garden Seeds's listing.
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|On Sep 19, 2016, FoolishFiq 510532,
Posted on September 7, 2016, updated September 19, 2016
On September 1st, 2016, FoolishFiq added the following:
The shipping this company use is extremely slow. One month after purchase and the package still hasn\\\'t arrive. This is outrageous and the timing is truly unreasonable. I think I rather stick with the usual company.
On September 7th, 2016, FoolishFiq added the following:
I feel incredibly stupid. Anyway, I hope the for the best when my package arrive.
On September 19th, 2016, FoolishFiq added the following:
I have already sent in an e-mail regarding the agreement, though I am not sure how to agree as this is my first time doing so. Thanks
On Sep 19, 2016, Swallowtail Garden Seeds responded with:
"On Aug 22, 2016 11:06 AM, Swallowtail Garden Seeds responded with:
Thank you for letting us know that you have not yet received your seeds. We want to make sure you receive them as soon as possible.
On Sep 4, 2016 8:06 AM, Swallowtail Garden Seeds added:
We\'re still hoping for an opportunity to speak with you by email or phone about this. We want to make sure you receive your seeds.
On Sep 7, 2016 2:53 PM, Swallowtail Garden Seeds added:
We sent another email on September 1st are still waiting for a reply. Please call us 1-707-538-3585. We're available by phone Monday through Friday, 9am to 5pm, Pacific Time. It is possible that our emails have gone into your spam folder. We are sending emails from 'email@example.com'.
|On Mar 20, 2013, andreaclara Brooklyn, NY wrote:
I've ordered from Swallowtail three times and had no trouble with shipping. I garden in a full-sun 2000 square foot lot in Brooklyn with crappy alkaline industrial soil and scant irrigation. I've had tremendous success with their seed planted in these conditions and didn't always follow the detailed and useful instructions to a T. When the lot was severely flooded with saltwater during storm Sandy much of the topsoil was displaced so there will be serious depletion of both self and fall sown seed this season. This garden is large, watered by rain water cistern, and all the plants are donated otherwise it would be too costly to maintain. With the storm the losses may be significant and also a learning. Because of the storm related costs, this year there is no budget even for seeds. As I've ordered from Swallowtail in the past and was so looking forward to seeing those flowers come up again this year, I reached out to them to see if they'd be willing to donate some wildflower seeds. Granted I was asking a favor but the response I got from Ben at Swallowtail was sufficient to keep me from ordering from this company again. I can fully appreciate that a small company cannot afford to donate their product. It was simply that the officiousness of his tone took the joy out of my association to this company. I felt I was speaking to a bank representative who was justifying a policy rather than a human being who sold seeds for growing things. A loss for me as I had had such success with their seed and now I will research other companies and hope that they communicate with more courtesy - it matters.
On Mar 20, 2013, Swallowtail Garden Seeds responded with:
"On Mar 22, 2013 11:37 PM, Swallowtail Garden Seeds responded with:
We can certainly appreciate this customer's desire to make something beautiful after the devastation of Sandy. At the end of the season, what little seed we have left over is donated to our local school gardening programs. We are sorry this customer was offended by her conversation with Ben. He can be formal at times but we have received nothing but positive feedback about his dealings with customers.
|On Jun 22, 2012, AuntieFlo Philadelphia, PA wrote:
Posted on June 13, 2012, updated June 22, 2012
On June 13th, 2012, AuntieFlo changed the rating from positive to negative and added the following:
Shortly after I got my first order of seeds, a secord (duplicate) order came. I tried to call but could never get through. I emailed to inquire about sending the duplicate order back. The email response I got stated that I placed 2 orders. It's odd that I only got one email, not 2 emails, thanking me for my order and confirming what I ordered and when I might expect it. My order was $18-$19. It was not worth the hassle of trying to get in touch with them to get this resolved. They didn't respond to my second email. They might have sent me a second order that I really DIDN'T order so they got some extra business from me this one time. However, I will NEVER order from them again. They lost a customer forever.
On June 22nd, 2012, AuntieFlo changed the rating from negative to neutral and added the following:
A representative from Swallowtail called me after changed my review from positive to negative. She apologized and said that they often get intentional duplicate orders. She gave me a credit for both orders. I may try them again but won't order online, I'll try to call, fax or email an order.
|On Sep 4, 2011, dogs_eye Graham, NC wrote:
Ordered multiple seed sets from them and had varying luck with germination rates. Some were notoriously difficult plants to germinate, so I'm not overly surprised at my low success. My only issue was that my tomatoes seeds where subbed, Russian black for Cherokee Purple. On the west coast that may not matter, but in the south you gotta get a heat tolerant variety.
|On Sep 17, 2010, xrgt Portales, NM wrote:
I would like to inform you that you are one of only two companies I used my credit card with to make a purchase during this month. While not accusing anyone, I would like you to know my card number was picked up very recently, and used fraudulently, causing myself a lot of anguish, and other associated difficulties.
On Sep 17, 2010, Swallowtail Garden Seeds responded with:
"On Sep 17, 2010 9:30 AM, Swallowtail Garden Seeds responded with:
We at Swallowtail Garden Seeds have been doing business for 11 years online without even one incident of a customer's credit card being compromised in any way. To suggest (even with a good heart) the way we collect credit card information is not a best practice, or could be unsafe is not accurate and not fair.
|On Jun 1, 2010, omedusa (Zone 9b) wrote:
Posted on June 1, 2010, updated June 1, 2010
On June 1st, 2010, omedusa changed the rating from negative to neutral and added the following:
Changing this to Neutral. The company contacted me within minutes after posting here and said that it refunded me the money.
On Jun 1, 2010, Swallowtail Garden Seeds responded with:
"On Jun 1, 2010 5:00 PM, Swallowtail Garden Seeds responded with:
This customer placed an order with us on Friday, May 21st which we shipped on Monday May 24th. There were two items on the order. One that was out of stock, having sold-out earlier in the day and one that was in stock. The order we sent was not incorrect, we simply did not have the product for one of the two items.
|On Mar 3, 2010, Lilyfan1 Bemidji, MN wrote:
Posted on February 11, 2010, updated March 2, 2010
On March 3rd, 2010, Lilyfan1 added the following:
Changing from negative to NEUTRAL. It took many calls and multiple e-mails to get a respnse and I finally spoke to someone who was very courteous and told me the order was sent that same day. The order was shipped and received by me. They still have a lot to learn about customer service and communication but I got what I ordered so for that I'm grateful.
On Mar 3, 2010, Swallowtail Garden Seeds responded with:
"On Feb 18, 2010 11:03 PM, Swallowtail Garden Seeds responded with:
This is the peak of the season and it may well be true the order took 2 weeks to process. However, our shopping cart is secure, being monitored by GoDaddy.com and certified by Security Metrics.
|On Aug 26, 2009, Jazznart New York City, NY (Zone 7b) wrote:
Ordering was easy. Delivery was slow. Communication was TERRIBLE. I have not yet received my order but was today advised via e-mail that my seed order had just now been placed in the mails (after three weeks). You would think that the hectic spring business had ended by today - the end of August - and they would be keen to take care of business. In the meanwhile I had (1) e-mailed them about my order, (2 )e-mailed further with some questions concerning those seeds and (3) left them an irate telephone message about their lack of response. I got no reply to any of those three communications.
|On Jul 12, 2009, lemurianne Ida Grove, IA (Zone 5a) wrote:
I placed a big seed order this Spring and had very mixed results. Some packets of seeds had VERY poor germination -- with Magestic Giant Pansies and Pin Up Rose Begonia for example I got only two plants out of the whole packet! But other seeds did very well, and my windowboxes are overflowing with Regatta Rose Lobelia, which could not be more beautiful! Other issues: I ordered some Black Velvet Rose Geranium seeds, which had 100% germination, but turned out to be another, non black seed geranium :( One of the packets of petunia seeds I ordered also had a fantastic germination rate but were not the petunias they were labeled to be. In general, my feeling is that this company is too hit or miss. For the price you might have better luck elsewhere. Also, the shipping was EXTREMELY slow. I may reorder the seeds that did well for me, but I'll be very cautious about trying new things, which is too bad because they have a fantastic selection!
|On Jun 1, 2009, Centaurea Almere,
Netherlands (Zone 8b) wrote:
I purchased a fair number of seeds from this company. They came very well packaged and I liked that they used little baggies for the seeds inside the paper packs. That's exactly what I do when I open a regular paper pack is immediately put the seeds into a baggie. A fair number of the seeds did germinate and appear to be true to type - but a fair number did not.
|On Dec 24, 2008, peonyflower Glen Ellyn, IL wrote:
I placed a small order by mail back in November.I have called them twice and each time they seemed they were sincere about what happened to my order. The first time they said they had mailed it the past week, the second time they said they would track the order since it shipped two weeks before. I gave them my e-mail and phone number.I never recieved either one as to what happened to the order. I was looking forward to these seeds.I'm giving them a nuetral rating in hopes they will deliver. If I recieve them,I will surely write another review.
On December 28th, 2008, peonyflower added the following:
I finally recieved my seeds. Apparently they were sent to a non-existing city in Illinois. It took a while, but they delivered.
I hope they look at the addresses more carefully before they ship seeds out.
|On Feb 28, 2006, kqcrna Cincinnati, OH (Zone 6a) wrote:
I placed an order on 2/22. I really wanted to plant some of those seeds nowbefore spring. I contacted the company by phone yesterday (2/27) to see when I could expect to receive them. They couldn't tell me, only that it usually takes 2 weeks. My order has not shipped yet. I don't think that's very efficient service for a few seed packs at the charge of $2.95.
On March 1st, 2006, kqcrna added the following:
I guess I missed that message on the shopping cart; I would have ordered the aquilegia and poppy elsewhere. (I plan to wintersow those and want to get them outside ASAP). By comparison I ordered seeds several times from the Pumpkin Nook (seeds always half price) and received the order promptly; in one case they arrived the next day! The only other place I ordered from where delivery took this long was valueseed.com. For seeds at 49 to 89 cents/pk and 99 cents shipping, that's OK with me. But I think a company selling seeds for $2 to $3 a pk plus $2.95 shipping, I still think 2 weeks is a long turnaround for an order. Notice, I did not rate Swallowtail as neg, only neutral so far. If the seeds germinate and bloom beautifully I will be happy. Does it seem odd that a company who is so busy it is backlogged this far for shipping orders can manage to respond within hours to a neutral review on gardenwatchdog?
On Feb 28, 2006, Swallowtail Garden Seeds responded with:
On Feb 28, 2006 4:54 PM, Swallowtail Garden Seeds added:
We post the ship date for every customer on the first page of our shopping cart (and that date for this customer has not yet arrived as of 2/28) so it is our sincere regret that our attempted communication failed in this instance.
On Mar 1, 2006 8:06 AM, Swallowtail Garden Seeds added:
We respond to everyone who expresses disappointment with any aspect of our business, whether it is through Garden Watchdog or through our web site, and we do it promptly at all times."
|On Jul 17, 2005, marcop Plover, WI wrote:
I have ordered from this company over the past three years and their seeds have always germinated extremely well and have always been true to type. Customer service has been very courteous and always willing to help in providing further information beyond what their website supplies. They also select certain seeds and give them a highly recommended rating. I have found this to be very helpful in deciding what plants to grow. I hope they continue this practice and even expand it wherever possible. They use this practice on, for example, Benary's Giant Zinnias, where their prices are lower than any I have been able to find elsewhere. Add free shipping to reasonable prices on seeds and you have an outstanding bargain!
On January 3rd, 2006, marcop changed the rating from positive to negative and added the following:
There is now a $2.95 shipping charge!
On April 15th, 2006, marcop changed the rating from negative to neutral and added the following:
I am changing my rating to neutral. My original complaint was that the company does not provide the extensive cultural information of ,for example, Johnny's Selected Seeds.