On Aug 15, 2016, zakgimli Chesterfield, United Kingdom wrote:
Two of their 'special' Irises - the Rusty Red, arrived earlier this year and didn't look too healthy. I planted them following the recommendations on their website. Both plants failed. When I contacted the company I received a list of questions about how I had planted them, in what medium, and at what depth etc.. I sent them all the relevant details and heard nothing for two weeks. Their next email involved many more questions and a request for photos. The plants FAILED damn it. I certainly won't be using them again.
On Oct 8, 2012, jemoulding Meldreth, United Kingdom wrote:
My order was sent to the wrong address and I received an order for another customer. Rather than return the plants to Merebrook I was asked to send the plants direct to the other customer which I duly did (but surely giving out other customer addresses goes against data protection laws?) . When my plants did arrive I found the planting depth was not as expected (the plant label had been manually amended from 12"-20" to 6"-9") which meant the plant was no longer suitable for my pond. When I requested a refund for this single plant (£9 out of an order of £99) I was sent a very rude email which contained phrases such as "To be honest I do not think your email deserved a reply" and "...perhaps you do not understand the concept of 'maximum' ". The company then refused to correspond any further.