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Their web site looked good but failed to process the first order I ever placed with http://www.cactuslands.com. Today I found two types of cactus I've been wanting to find to buy for years. I placed them in an online shopping cart, then when I went to checkout things went wrong.
First, there wasn't a clear way to enter the shipping address and billing address. I got them backward. I tried to change it and the page went dead - no blanks next to the items to fill in and the radio button to select the payment method wouldn't work. So I closed the page and started from the same shopping cart again.
I re-entered the addresses, email and now could choose the payment method and provided that information, then clicked to place the order and the page went mostly blank. I waited several minutes and still no response to let me know if the order was sent and received correctly. I have not received a confirmation email. I don't want to try again for another attempt may cause a duplicate order.
I hope they received my order and can send an email or something to let me know the order was received and then can be processed. If the failure can be corrected I can change my rating here from negative to neutral. I doubt if the experience can be made positive because when a web site fails in the middle of placing an order, especially for a first time customer, it's bad for everyone and should not be forgotten.
On Mar 26, 2016, Cactuslands.com responded with:
"On Mar 26, 2016 4:13 PM, Cactuslands.com responded with:
Our direct contact information is listed on our web site. http://www.cactuslands.com/contact.htm
Contacting us directly would have, got a quick response and perhaps we could have helped you resolve the problem.
We have received orders today, so not sure what the problem is or was."