On May 28, 2012, ge1836 Pittsford, NY (Zone 6a) wrote:
I also agree with shipped condition of plants.
The only problem I have is out of an order of 10 plants half were substituted. I feel neutral about this as I placed the order early in the season.
They informed me when they were ready to ship but our spring was exceptionally cold and frosts 3 nights out of seven made it impossible for me to receive the order early May.
They agreed to wait 2 weeks to ship. There was a mixup and the shipment was late or information lost and I had to resend the list. I am not dismayed as I really wanted these plants.
I am not in the nursery business but it looks like inventory control should get a serious look.
The owner wrote a nice note but sometimes well meant phrases just dont cut it. Dealing with the owner is nice,she is sincerely eager to please and will take blame for mistakes.
I agreed to the order substitutions and will see how the plants perform before I eliminate them from my website lists.