On Jun 4, 2013, lmclaren Whitemarsh Island, GA wrote:
In early January, i ordered 4 plants. In mid- March, 2 plants arrived. The plants I received were well packed and are doing well. It took numerous emails to receive 2 plants. After 4 months and 6 emails I cancelled the remainder of my order. Communication and status updates were very poor.
On Jun 4, 2013, Eldon Tropicals responded with:
"On Jun 5, 2013 10:22 AM, Eldon Tropicals responded with:
We are very sorry that customer was not happy with our service. Ginger plant was not shipped with order, since it did not break dormancy Refund on ginger & full shipping charge for whole order was refunded promptly."
On Oct 13, 2012, biggfurrydogz Auburn United States wrote:
My experience with Eldon's did not go well.
After placing my order I waited four or five days and did not receive my tracking information. During this time I realized the payment method I used had a hold on it due to an address change so I sent an email to inquire about my order. Their response was oh sorry no your payment did not go through. Most companies notify you immediately if there is a problem so it can be rectified, Eldon’s did not. This really surprised me especially since I had previously communicated with them about my interest in several plants.
When the plants arrived, one of them had light brown spots on the leaves but we repotted it anyway. This was a free plant, I'm guessing because of the issues with the payment although that was never made clear.
I waited about a month or so as I recall to update Eldon's on how the plants were doing. I informed them of the brown spots on one plant and that another plant had died. The third plant was holding on and the fourth plant had grown a small leaf. Their response was you're overwatering. Excuse me but the brown spots supposedly caused by overwatering were on the plant when it arrived....so, WHO WAS OVERWATERING the plant???
They did replace the plant that died with another small plant, one leaf died on the replacement plant and the other leaf went limp, this plant has not grown any new leaves.
This experience left me with plants that barely made it through the Summer and I would be very surprised if they survive the Winter. The worst thing for me is being told it is my fault and I’m to blame, what happened to “the customer is always right”???
I have been a gardener for over forty years and know how to water plants. One of the plants that I supposedly overwatered I have grown for years and know how to take care of.
Not only was this an aggravating and disappointing experience it was a waste of time and money. Why would I want to be a repeat customer or refer anyone to Eldon’s?
On Oct 13, 2012, Eldon Tropicals responded with:
"On Oct 14, 2012 9:15 AM, Eldon Tropicals responded with:
I am really sad & disappointed- After not being able to sleep after reading feedback- checked hundreds of orders- trying to identify customer- by 3 am, I’ve found the customer in Auburn & then checked all correspondence with customer(15 emails) and then remembered…. - We have really tried & tried to satisfy this customer ....... The plant- Alocasia plumbea nigra- that the customer has complained about , that 'it lost all but one leaf' - was promptly replaced with another- growing in 5" pot- it even had a small pup (USPS Tracking nr:
9405503699300090806703) . ...- NEVER heard any acknowledgment-as to receiving free replacement plant- or any complaint about it ........... The other plant- Alocasia African mask( sanderiana) - that 'developed brown spot on the middle of leaf' ( was a bonus plant) - as per my own personal experience- can happen by overwatering and /or bad air circulation – this was just a suggestion about possible reason for ‘brown spot’ –& definitely not a criticism of gardening abilities -since all plants are different -needing different care & many have different sensitivities . Just to recap :July 24th- received a really unfriendly email –scolding me for suggesting over watering …… but in spite of this unfriendly email – questioning the quality of our customer care - (that he read about on Dave’s) etc - his replacement plant was shipped out shortly after ., - In any case- all this happened late July - Did not hear from customer since 7/24/12- replacement Alocasia was received first week of August -Now it is mid October . Last contact w/ customer was prior shipping replacement plant on 7/24- nothing since …….As to not contacting him about declined cc- unfortunately declined credit cards are more frequent now- we try to run charge a second time about a week later- if it does not process- we contact customer- but I do not think it would be proper to repeatedly ‘push’ for payment- maybe customer just changed his mind ……… Order was placed 6/12- paid for 6/17 –shipped 6/18 . We are really sad, to find out 2 ˝ mo later here- that customer is unhappy even with replacement plant …….