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Comments regarding Eldon Tropicals

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You are viewing only negative comments

  Feedback History and Summary  
69 positives
1 neutral
6 negatives

Comments:

RatingAuthorContent
Negative suehannah
(1 review)
On May 16, 2017, suehannah Long Beach, CA wrote:

I ordered 2 plants, both listed as in stock. Almost 3 weeks after placing, paying, and receiving confirmation of my order, I called and left a voice mail requesting a status update. No call back. I left another message a day or two later, and got an email that said my order would be going out the following week. Really? I sent an email that basically said why does it take an entire month to send an order. My plants came early in the next week. Never got an email with an explanation, which I requested, or a call, or any other communication. The plants were actually quite nice, but not nice enough to make up for such bad customer service.


On May 16, 2017, Eldon Tropicals responded with:

"On May 17, 2017 6:03 AM, Eldon Tropicals responded with:

Very sorry for delay-. Yes, plants were shipped 3 weeks after placing order.- should have been shipped sooner. "


Negative Gardengnomes1
(1 review)
On Apr 18, 2017, Gardengnomes1 Melbourne, FL wrote:

Posted on April 18, 2017, updated April 18, 2017
Posted on April 17, 2017, updated April 18, 2017
Ordered 2 vanilla plants. After a couple of weeks hadn\\\'t heard anything. Made several attempts to contract them in which they never returned phone calls.
We finally received an email response that stated they would be shipped by next week. It stated We would receive an email with our tracking number.
The poor excuse they used was they were behind because they were waiting to ship to colder climates. This is garbage as we live less than a 2 hour drive and are actually slightly warmer during the winter. How does another order to a cold climate affect shipping to a warm climate?
It\\\'s now been 2 full weeks since this sorry excuse for an excuse was sent to us. We still have no response. This reminds me of contractors who keep making excuses instead of doing work they\\\'ve already been paid to do.
There is no excuse for not skipping as they have received payment confirmed through PayPal and the weather here has been more than warm enough for the past month.
Guess they want to wind up on the news.


On April 18th, 2017, Gardengnomes1 added the following:

Normally customer service is about customer satisfaction. Lack of communication never leads to a satisfied customer.
After this review was issued the refunded my money. If they didn\'t have the product in stock they shouldn\'t have listed it as in stock. Deceptive sales practice and poor customer service with no communication.
While they think this is just a single customer
On April 18th, 2017, Gardengnomes1 added the following:

While they think I'm just a single customer they can blow off they don't realize i run a landscaping service and most of my customers are I'm gardening clubs. This poor experience will reach much further than they think.
On Apr 18, 2017, Eldon Tropicals responded with:

"On Apr 25, 2017 11:52 AM, Eldon Tropicals responded with:

Ouch- this hurts -
Our website clearly states, that we will start shipping Vanilla plants beginning-mid April. in 2017. I've received a less than friendly email from customer, which also included specific threat- and this feedback - so decided, to cancel order & issue PayPal refund.. After that received 'additions' to this feedback and 3 more, emails, with some more threats and accusations , that were totally personal in nature and as such unacceptable.
.We are a small family owned nursery, and we do our very best to serve our customers, and fix every issue that comes up right away.."


Negative farhatali
(1 review)
On Mar 16, 2015, farhatali Houston, TX wrote:

Posted on February 7, 2015, updated March 16, 2015
One of the worst online store. I ordered Grewia asiatic plant from them. Got only order pending email from them. Payment cleared within a day of order via Paypal. Sent an email to seller after two weeks, again no reply. After three weeks of initial order, received USPS package with semi-dead plant. Tried all I could to save plant but it completely died a week after arrival.
Lesson learned never purchase from this vendor.


On March 16th, 2015, farhatali added the following:

Vender is incorrect and lying regarding for not contacting back. Vender, sent an email soon after my negative review which is copied along with my response sent on Feb 9th. Vender, never replied to this or any previous emails.

Brigitta,

I am surprised, to see an email coming from you on weekend, despite none of my emails were responded earlier. Place yourself in my shoes and answer, if you purchased an item online and never got a reply back any email from seller, what would be your thoughts about them?

Second, I am aware of Grewia plant going dormant during winter time, however this plant didn't go dormant, it simply died. Also there no instruction with the package.

Third, my order was made well before your business went for vacation.

I ended ordering same plants from other vendor and they are in good shape, you may either refund or replace.



Farhat


On Sat, Feb 7, 2015 at 7:32 PM, Brigitta wrote:
Hello,

Just read your review on Daves. You did not even let us know about any issues nor gave us the opportunity to fix, whatever the problem is. Phalsa plants go semi-dormant here- There was a note with your plant stating it-that plant will push new leaves just as soon as weather warms up.- In any case, if there is a problem with our plants, we always take care of the issue- given the chance
We were closed for business, for our vacation till Jan 8th - this information was listed clearly on our site saying , that no shipments will go out during that time. That was the reason for delay in shipping.

If you want, will replace your plant.


Thank you,


Brigit
On Mar 16, 2015, Eldon Tropicals responded with:

"On Feb 23, 2015 7:47 AM, Eldon Tropicals responded with:

Customer did not contact us about any issues with Grewia plants.After reading this feedback, sent customer email, trying to resolve issue - however did not receive any response in 2 weeks."


Negative RealMac
(1 review)
On Jun 22, 2014, RealMac Long Beach, CA (Zone 10b) wrote:

After I placed my order through the web site in March, there was no news for several weeks. Eventually I sent an e-mail asking if they could estimate when my order would be shipped. They replied that part of the order should arrive about next Tuesday, the rest has not been shipped because the plant hadn't broken dormancy. Nothing happened, nothing ever arrived. I have inquired several times since, never got a reply, and it is now almost July. I regret very much that I have to give them a negative rating, as I know they have been a reliable vendor in the past.

Negative lmclaren
(1 review)
On Jun 4, 2013, lmclaren Whitemarsh Island, GA wrote:

In early January, i ordered 4 plants. In mid- March, 2 plants arrived. The plants I received were well packed and are doing well. It took numerous emails to receive 2 plants. After 4 months and 6 emails I cancelled the remainder of my order. Communication and status updates were very poor.


On Jun 4, 2013, Eldon Tropicals responded with:

"On Jun 5, 2013 10:22 AM, Eldon Tropicals responded with:

We are very sorry that customer was not happy with our service. Ginger plant was not shipped with order, since it did not break dormancy Refund on ginger & full shipping charge for whole order was refunded promptly."


Negative biggfurrydogz
(4 reviews)
On Oct 13, 2012, biggfurrydogz Auburn,
United States wrote:

My experience with Eldon's did not go well.

After placing my order I waited four or five days and did not receive my tracking information. During this time I realized the payment method I used had a hold on it due to an address change so I sent an email to inquire about my order. Their response was oh sorry no your payment did not go through. Most companies notify you immediately if there is a problem so it can be rectified, Eldon’s did not. This really surprised me especially since I had previously communicated with them about my interest in several plants.

When the plants arrived, one of them had light brown spots on the leaves but we repotted it anyway. This was a free plant, I'm guessing because of the issues with the payment although that was never made clear.

I waited about a month or so as I recall to update Eldon's on how the plants were doing. I informed them of the brown spots on one plant and that another plant had died. The third plant was holding on and the fourth plant had grown a small leaf. Their response was you're overwatering. Excuse me but the brown spots supposedly caused by overwatering were on the plant when it arrived....so, WHO WAS OVERWATERING the plant???

They did replace the plant that died with another small plant, one leaf died on the replacement plant and the other leaf went limp, this plant has not grown any new leaves.

This experience left me with plants that barely made it through the Summer and I would be very surprised if they survive the Winter. The worst thing for me is being told it is my fault and I’m to blame, what happened to “the customer is always right”???

I have been a gardener for over forty years and know how to water plants. One of the plants that I supposedly overwatered I have grown for years and know how to take care of.

Not only was this an aggravating and disappointing experience it was a waste of time and money. Why would I want to be a repeat customer or refer anyone to Eldon’s?


On Oct 13, 2012, Eldon Tropicals responded with:

"On Oct 14, 2012 9:15 AM, Eldon Tropicals responded with:

I am really sad & disappointed- After not being able to sleep after reading feedback- checked hundreds of orders- trying to identify customer- by 3 am, I’ve found the customer in Auburn & then checked all correspondence with customer(15 emails) and then remembered…. - We have really tried & tried to satisfy this customer ....... The plant- Alocasia plumbea nigra- that the customer has complained about , that 'it lost all but one leaf' - was promptly replaced with another- growing in 5" pot- it even had a small pup (USPS Tracking nr:
9405503699300090806703) . ...- NEVER heard any acknowledgment-as to receiving free replacement plant- or any complaint about it ........... The other plant- Alocasia African mask( sanderiana) - that 'developed brown spot on the middle of leaf' ( was a bonus plant) - as per my own personal experience- can happen by overwatering and /or bad air circulation – this was just a suggestion about possible reason for ‘brown spot’ –& definitely not a criticism of gardening abilities -since all plants are different -needing different care & many have different sensitivities . Just to recap :July 24th- received a really unfriendly email –scolding me for suggesting over watering …… but in spite of this unfriendly email – questioning the quality of our customer care - (that he read about on Dave’s) etc - his replacement plant was shipped out shortly after ., - In any case- all this happened late July - Did not hear from customer since 7/24/12- replacement Alocasia was received first week of August -Now it is mid October . Last contact w/ customer was prior shipping replacement plant on 7/24- nothing since …….As to not contacting him about declined cc- unfortunately declined credit cards are more frequent now- we try to run charge a second time about a week later- if it does not process- we contact customer- but I do not think it would be proper to repeatedly ‘push’ for payment- maybe customer just changed his mind ……… Order was placed 6/12- paid for 6/17 –shipped 6/18 . We are really sad, to find out 2 ˝ mo later here- that customer is unhappy even with replacement plant …….

"



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