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|On Jun 2, 2011, bastion74 Marion, IN wrote:
Posted on May 24, 2011, updated June 2, 2011
On May 24th, 2011, bastion74 added the following:
**revision** I received emails from the owner, Robert He agreed to replace the three trees that were damaged/struggling and promised to have them out to me starting this Monday. When i receive them , i will come back and further my revision.
On June 2nd, 2011, bastion74 added the following:
Today i received my three replacements that Robert promised. They look very healthy and i am happy. I also received my Dancing peacock and Katsura ( i think a Coral bark was sent by mistake instead of a Katsura ... ) and they are both well developed. If i do order more from Mendocino, i will stick with the older selections, they just seem to have a better fighting chance. I was about to repost this as positive but i see that another has had the same problem as me . So for that sake of Consumers i will leave this as neutral. Otherwise, the company is pretty good and great selection. TY Robert !!!!!
On Jun 2, 2011, Mendocino Maples Nursery responded with:
"On Jun 5, 2011 1:56 PM, Mendocino Maples Nursery responded with:
We are sorry that this customer did not contact us about his concerns. At Mendocino Maples Nursery, we strive to make our customers happy, and we appreciate it when customers contact us with their concerns so that we can help with any problems they may be experiencing. Upon reading bastion74 posted comment at Dave’s Garden, we contacted him immediately and addressed his problem. We are pleased that bastion74 continued to buy more trees from us after his initial post, showing his confidence in Mendocino Maples Nursery.