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|On Oct 2, 2006, maineroses Milo, ME (Zone 4a) wrote:
I purshased -this being my first and last order with this company I spent way to much for tiny iris,and 2 missing,
|On Aug 25, 2006, oltmanns Peachland B.C., BC (Zone 5a) wrote:
VERY UNHAPPY WITH BLUE J IRIS. BUYERS BEWARE, they only guarantee true to name. I received my order on Aug. 14th,e-mailed them on Aug 18th and to date have not received a reply. 7 out of 14 iris are no bigger than a marble, and the others not much bigger. ( That is a small marble ) These irises cost me $96. to get them to Canada and most will not make it thru my 4b winter. As I have had no reply from Blue J I am to assume they are not ashamed at what they sent me. I have posted a picture on the Canadian Gardening Section
On September 8th, 2006, oltmanns added the following:
Received a reply in response to this negative report. Sheri Arevalo called me unkind and unfair for submitting an unkind public report, without verifying my information. Said they received no e-mail from me, and I had punished them severly for something the e-mail sevice had done.
Then she said I had expressed stronly that I had paid $96.10 for their iris, which she twisted around,as that was not what I said.. And they had run into a lot of problems with international orders and regretted getting into them.
Then she went on to say she gets up at 3:30am and works 17 hours a day to make sure all the work gets done and the customers are satisfied.And finally she requests and hopes as a human being with a conscience, I will take steps to correct the unwarranted damage I have caused.They won't replace the iris, but they will refund what I deem fair. If I had
not wanted the iris, I would not have placed the order.
NOT ONE WORD OF REGRET FOR THE UNKIND AND UNFAIR PATHETIC IRIS THEY SENT ME. They must have spent 17 hours finding the smallest iris, great endorsement for a business they are so proud of. I have sent 5 e-mail and not had 1 reply. To date out of 14 iris I have 6 that are in in the following condition.
Black Suited ( received moldy and soft) all sign of green gone and shriveled.
Halo in Rosewood ( small and dried) no green.
Isn't this Something ( received the size of a marble) dried all sign of green gone.
Jurrassic Park (bonus thanks for nothing)
Mallow Dramatic( bonus received moldy and soft) now completly mushy thanks for nothing.
Zandria ( most pathetic of all) smaller than a marble.
The other 8 are small and holding their own. Poem of Ecstacy actually as a small new tip growing, so will give hope for the rest.
I publicly appologize to Blue J iris for placing an order, and thank them very much for taking my money and rewarding me with such fine specimens.
|On Aug 3, 2005, doss Stanford, CA (Zone 9b) wrote:
I'd say that the very best thing about Blue J is their customer service. They changed my order three times, once just a week before they shipped and they seemed very happy to be hearing from me every time I sent them a message.
On September 24th, 2005, doss changed the rating from positive to negative and added the following:
About a week after I received my iris I noticed borer damage and indeed found a borer on a Blue J plant. I've never had borers and the blue j plants were by themselves. That can happen, but when I tried to let them know they became very defensive and said that they had been checked by the agricultural agent and basically I couldn't possibly be correct. They did say that they would replace the one that I threw out due to the damage.
I originally said that their customer service was great - but when you have problems, it's not so great after all. With all the wonderful iris vendors that are available, I'll shop elsewhere. And I had such high hopes.