I ordered two rhododendrons and a mountain laurel this spring, which is the first time I had the opportunity to purchase something from Greer Gardens. One of the items that I ordered was damaged by the conditions they had at their nursery this past winter, but they contacted me promptly by email and asked if I wanted a substitution instead.
Last week, the plants I ordered arrived exactly within the date range I requested. Everything was extremely well packed and secured. All the plants were healthy and in very good condition. I would not hesitate to recommend Greer Gardens and I will be sure to use them again in the future.
On Mar 25, 2014, Sequoiadendron4 Lititz, PA (Zone 6b) wrote:
I ordered 4 deciduous Azaleas recently and received them a few days ago. Immediately, I unpacked them and it took me about 10 minutes to do so because the plants were so meticulously packaged! I was really impressed how they packed them. All of the plants were in excellent shape and were of superior quality. I had to pot them up for now since they broke dormancy and we're still in the low 20s overnight this week. I look forward to planting them and enjoying their flowers in the garden!
On Feb 4, 2013, vossner Richmond, TX (Zone 9a) wrote:
What a fantastic company with whom to deal! The plants were superior and so professionally packaged. Their pride and enthusiasm for what they do shows from beginning to end of transaction. I highly recommend Greer Gardens. Would love to visit in person.
Posted on June 2, 2009, updated October 16, 2012
June 2, 2009
My first experience with Greer--obviously a "class act". I ordered 2 Nandina Harbor Belle. Plants arrived in absolute perfect condition even with 90 degree heat lately here in GA. Fed-Ex driver also deserves credit since he had the plants with him in the A/C part of the truck.
Packing was perfect, very clever brace held plants exactly in place.I am completely pleased and look forward to dealing with Greer again.
On October 16th, 2012, mtnqueen added the following:
Oct 16 2012 To deal with the very best ---deal with Greer. I asked well in advance for a certain shrub (hydrangea Lemon Wave) for a gift for a friend in another state. Not only did the entire transaction go perfectly, my friend was thrilled with the shrub she received. Geoff was unbelievable to deal with. No charge until plant was shipped, it arrived exactly as I asked. Couldn't have gone better.
On Jun 16, 2012, psychloman Brooklyn, NY (Zone 7a) wrote:
A month ago I received an enormous Crinodendron hookerIanum and a nce sized Embothrium coccineum.Neither of these plants is suitable to my climate but, so far, both are doing well in pots. Despite the three thousand mile journey, neither plant showed any sign of stress. I am very happy with the quality and service.Also a fascinating list of plants not available on the east coast.Order #75135
I hope it is helpful to know that Greer has been excellent for decades. My first order from their catalog was in 1989. The trees were impossible to find elsewhere, arrived beautifully packaged and are still thriving. The catalog was, and is, a bit "gushy" in praise of its selections--but hey, you can't blame them for loving plants too much.
I ordered a specimen tree for my daughter, it came promptly in incredible packaging...I do not think I have ever seen packaging as they do...not even remotely close. They respond quickly and wish I had an excuse to order again...they are the poshished plant company I have ever ordered from, though they seemed new to retail one could tell they had been wholesale and were accustomed to dealing fairly with people. They are probably one of the best out there. I would not hesitate to order from this company and highly recommend them.
About the best service and selection you can find anywhere. The packaging is amazing- I do a lot of mail order and this is the finest that I have seen, not a broken leaf or loose soil to be seen. The rhodos were extremely nice and robust and almost looked like they came from someone's yard. This is the reason that they have been in business so long. A model other companies should take note of.
On Feb 4, 2012, 2862scooter East Greenwich, RI wrote:
I placed an order in the spring with Greer Gardens. The plants arrived in very good condition. I ordered several Camellia and Daphne. I was a little concerned that the rootballs had been trimmed too much, but all plants seem to be thriving. The deer have started in on the camellia in the back, but Greer can hardly be faulted for that. Very good service and very good plants. A+. The only caveat I would add is that because there is some fungal or spore present in the western US region where Greer is located that has not made it east the RI Horticultural Dept took leaf cuttings to test before they would allow me to plant the Camellia. The samples came back negative, but it was a hassle. Again, no fault of Greer Gardens. Good plants, good people...
On May 9, 2011, plantmania Kimje-si South Korea wrote:
Posted on May 9, 2011, updated May 9, 2011
I am a Korean addicted to rhodies. I've been importing quite a few rhodo cultivars from the Greer Gardens in recent years. Harold Greer, the president of the company, has been fastidious in meeting the Korean plant quarantine requirements. All the necessary steps including barerooting/washing/packaging for the survival/well-being of the plants were meticulously followed. I was very much satisfied with the quality of his services and tecommend highly of his company for those who are interested in importing rhodies or other plants from the US.
On Mar 29, 2011, bluestar0077 Federal Way, WA wrote:
First let me say that I do not represent myself as any kind of expert on rhododendrons and certainly not on other types of plants. I have been studying and planting rhododendrons for over thirty years. I am lucky enough to live just a few miles from the Rhododendron Species Foundation in Federal Way, Wa. I spent years as a volunteer helping tend the bushes there. I do read a lot.
I believe that Harold is a product of The University of Oregon in Eugene, Or. and graduated from there. His is a duck I guess. He is indeed a world authority on rhododendrons and has a rare eye for beauty in plants.
They have one of the most extensive collections of species rhododendrons and hybrids that I have come across. Any bush you bought there would be a superior addition to your collection. Greer Gardens has extensive offerings in trees, Magnolias, Camellias, Japanese Maples are one of my interests, vines, perennials etc. etc. If he only carried roses it would be too overwhelming. I am a private customer and I do not know Harold or his wife Nancy other than to recognize them when I am at their business.
My wife and I have been taken around to look at plants by, I believe, Margaret and she is so sweet and you can feel her love of plants in her voice and her touch. I am just thankful there are business like this. I wrote this because of self interest. I never want to be cheated of special businesses like this
On Mar 21, 2011, moosewood Dewitt, MI (Zone 5a) wrote:
I would like to put in a general good word for Greer Gardens.
They were one of the first mail-order companies I purchased from in the mid-90's, when I first began to garden seriously. (Ie. blow a lot of dough on plants).
Their "Justly Famous for the Rare and Unusual" very much stimulated my interest in plants.
Since then, I have ordered shrubs, Azalea, Rhodo, one of Harold Greer's books on Rhodos, Grasses, and perennials from them.
Their plants arrive in good order, at the as-advertised size, and in good shape.
They appreciate, but do not take advantage of, my requests for substitute items.
I don't any complaints about their product quality, and have spoken with them on the phone over the past...however many... years.
They are decidedly Family-Owned, and proud of what they offer.
Check out their website, do some research, order as you like, and enjoy their product.
This fall, I placed three orders with Greer Gardens,, receiving a total of ten plants, all rhododendrons/azaleas. I found Greer Gardens originally through their website and was very impressed with their extensive inventory of rhododendrons, especially the species. Ordering by phone was a snap and the two people that I dealt with at various times were very pleasant and helpful. All of the plants were packed with great care and were in excellent condition. All are very lovely plants as well. Greer Gardens is an outstanding source for rare and unsual rhododendrons and I commend the staff for the quality of their service. I have already placed an order with them for the spring, having run out of planting time here in Rhode Island for the fall.
I ordered a Rhododendron and Chinese Witch Hazel from Greer Garden's about a week ago after looking at their catalogue all year long. First of all I have to say that their inventory is impressive with many varieties that I could not find at local nurseries. I received my plants a couple of days ago and they came exactly as described. Both plants were packed with extreme care (some of the best I've seen) and appear large and very healthy. I will have to wait and see how they do after planting and give an update.
My only complaint (a very slight one) is that their online catalogue is not quite up to date. There were a few sizes of plants that were listed as available and when I called I was told otherwise and had to adjust my order. Also they listed the Witch Hazel at $29.95 for a 5-6' which would have been a screaming deal but when I called to order it they said it was a mistake and could send me a 3-4' for $39.95. The website was updated shortly thereafter and in the end I am happy with what I received.
I have been toying with ordering Japanese Maples from Greer Gardens for a couple of years. I am glad I finally took the plunge! I received 4 beautiful Acer Japonicums and one minitature conifer. The packaging was done very well and the price was not bad considering one of the trees was over 8 feet tall. I am very impressed and plan on ordering again in the spring. I received an email confirmation to my fax order (as I requested) and an additional confirmation letting me know when the items would ship. Everything was perfect! Thanks Harold, Mike (salesman) and the rest of the Greer Gardens team!
Posted on May 23, 2006, updated September 28, 2010
My first order from Greer Gardens arrived yesterday. My reaction: WOW! The plants are healthy, well-rooted, & larger than expected. Packaging was quite impressive with obvious attention to maximizing protection of the plants while minimizing shipping costs. This is the first shipment of plants I've received from any vendor that had watering crystals placed around roots. What a great way to help plants survive a transcontinental trip, & what a neat thing to be able to add to the planting hole! I'll certainly order from Greer Gardens again.
New Bern, NC
On September 28th, 2010, Cloisters added the following:
I just received another shipment from Greer Gardens and, once again, I couldn't possibly be more pleased. Large plants, fairly priced, and the packaging is about the best of any mail order firm I've purchased plants from.
Was also impressed with the courteous service I received when I placed my order by telephone. In every regard, Greer Gardens has always exceeded my expectations.
On May 11, 2010, PinetopPlanter Auburn Four Corners, PA (Zone 5a) wrote:
I love their catalogue, their knowledge of Rhododendrons, their selection, and the quality of their plants. Because I have ordered from them over at least 20 years, albeit infrequently, and have not been disappointed until this most recent order, I give them a positive.
This year, I received their catalogue and called, couldn't have been more than a week after receiving it, to order a Tree Peony 'Alhambra' plant. They have one listed at 5 gal. for $49.95 -- an incredible deal for a tree peony that big. I spoke with a very nice gentleman on the phone who was quite accommodating to my need to receive it by the end of the following week. On Monday of the week it was to ship, he called and left a message that there were no 5 gal. plants, and that he would ship a 1 gal plant (at $29.95) unless he heard from me to cancel the order. I went ahead with the order. The plant arrived well packed, on schedule, and in fine condition. You can't beat Greer for that. Their shipping was also reasonable on this plant (in the neighborhood of $10.00 from West to East Coast). My only disappointment was that it was a much smaller plant than what was listed (and is still listed) on their website, and not quite so much a bargain. Tree Peonies take time to grow, and I would have liked the head start a 5 gal. plant would have afforded.
That said, they are a very good company, and I would not hesitate to order from them again, 'though I might ask them to check for sure to see if a plant is in stock when I'm on the phone with them.
On Nov 15, 2009, stormyla Norristown, PA (Zone 6b) wrote:
This is a wonderful company to do business with. They have an extensive inventory of shrubs not easily found in my area. Of particular interest to me are the cold hardy Ackerman Hybrid Camellias.
I have purchased shrubs from them several times over the years and have never been disappointed. Once, one of the Camellias died within a short time of planting. Greer Gardens happily replaced it without any unpleasantness and offered good planting tips to insure future success. I will be sure to return to them for more nice shrubs.
On Oct 18, 2009, kfsphd Feasterville Trevose, PA wrote:
I have purchased rhododendrons, azaleas, and camellias from Greers about five times since early spring 2009, approx thirty plants total. Just placed an order for eight more.
All plants have been at a minimum the listed size, all healthy, well budded, well branched.
Harold Greer and his staff take the time to discuss plants with me, even communicating with me on weekends.
Perhaps of most importance, when you call, a real, live, person answers the phone!
Greers was the end of my search; I no longer buy rhododendrons elsewhere, neither nursery nor mail order.
On Sep 13, 2009, Rarejem (Julie)South Prairie, WA (Zone 7a) wrote:
I fell in love with an uncommon tree (toona sinensis flamingo) while spending time on DG. I looked everywhere locally, and searched several on line nurserys, but was unable to find one. I was referred to Greer by a fellow DG'r, and not only did they have the tree I was looking for, they were wonderful to deal with. I ordered the tree and within three days had a wonderfully healthy and perfectly packaged tree at my doorstep. I would highly recommend them to anyone!
I have known Greer Gardens for a long time, having shopped in person when I used to live in Eugene and also during periodic visits to Eugene. I have long been aware of their great selection and absolutely superb quality. I recently mail ordered from them for the first time and the experience was equally positive. Plant was exactly as described, shipped promptly and securely packaged. You can't go wrong with them.
I inquired about a - Pinus aristata - Bristlecone Pine and Harold personally returned my email and actually took the time to take a couple of pictures of the tree since it was a special project (potentianl bonsai stock).
I am pleased with the service and the very nice tree they sent me...
Thanks Harold !!
Their collection of dwarf rhododendrons was very extensive, so I decided to give them a try. I ordered 12 plants with a very courteous sales person. I thought the shipping was pricey, but felt it was well worth it after receiving the plants so quickly. They were shipped to PA from WA in 2 days. One of the plants was wilted and never did recover. After several phone calls and advice received, they shipped a replacement which was larger than the original plant. Customer service and communication was great. I highly recommend this company.
I have been relying on Greer Gardens for 10 years now and am shocked upon reading negative comments.The plant material they have supplied me with has consistently exceeded my expectations. When I have had occasion to contact customer service, they have been more than obliging and I have come away feeling very assured that they do indeed care about customer satisfaction. I have done extensive landscaping in 13 years in New York State and am now beginning to landscape my new yard in North Carolina.
I wouldn't hesitate to place further orders!
Here's the story: I ordered 1 Swiss Stone Pine (Pinus Cembra) at the 5-6 ft size. After about 2 weeks the owner (I think) contacted me and said the shipment was bouncing around because Fedex couldn't deliver (I live in an apartment). Now this person sounded genuinly concerned for me (as I paid a lot in shipping) and for the well being of the tree (almost as if it were an animal). Thanks to his timely warning I quickly went to their office and obtained the item.
What an impressive specimen! It's about 5'5" tall and didn't have a hint of wilting or browning despite it's long stay in the box. It was very well packed with a wooden frame to prevent it being crushed.
I've had great difficulty obtaining Swiss Stone Pine in any decent size. I highly recommend this company if you want hard to find conifers at a respectable size.
On Aug 1, 2007, Greer Gardens responded with:
On Jul 31, 2007 8:43 PM, Greer Gardens added:
Thanks for the kind words. We were concerned both for you and the plant.
On Jun 17, 2007, balvenie Marysville, WA (Zone 7a) wrote:
1. Saturday May 26,2007 I e-mailed Greer gardens asking about a Rhodie which I did not see in the catalog and that I would call in an order for R. citriniflorum. The telephone order was made shortly afterwards.
2. On Saturday June 9th Dianne Johnson e-mailed me saying they were sorry but they did not have R. kawakamii.
3. On Thursday June 14th I received my package from Greer Gardens. It was a Lavender rather than a Rhodie so I immediately e-mailed them and stated the problem. (the Lavender was a very nice specimen of L. X intermedia grosso 'Dilly Dilly' and very well packaged).
4. This afternoon, Sunday June 17th (Father's Day) I received a phone call from Mr. Greer stating sometimes there are mix-ups, and probably someone in the mid-west now has a Rhodie instead of a Lavender. He said my citriniflorum would be replaced and to keep the lavender.
Mix-ups are to be expected now and then, unpleasant though they may be, but the response from this company has been very encouraging and I anticipate dealing with them more in the future.
I ordered from them based upon the reviews in the Garden Watchdog and have been satisfied with the results.
On June 20th, 2007, balvenie added the following:
Wed. June 20.
In todays mail I received the replacement from Greer Gardens. A nice specimen, in good condition and well packed in the Priority Mail container. Three days from our telephone conversation and the plant is in my hands. I think that is quite impressive.On September 4th, 2007, balvenie added the following:
Sept. 4, '07 After a few weeks the R. citriniflorum began to fade and subsequently died. I then e-mailed Greer Gardens and asked a number of questions as to whether I had 'abused' the plant or not. Nothing definite ensued but they stated since they did not have another specimen on hand at the time they would replace it next spring, if that met with my approval. Today I received an e-mail from Mr. Greer saying the arrangements have been made to replace the plant at the appropriate time. I thought that was pretty darn good customer service seeing as I had not requested a replacement in the first place. Needless to say, I am very satisfied with Greer Gardens, and their willingness to replace a plant which may in fact be a stinker to grow.
For the last several months I've been looking for a Nyssa Sylvatica (Black Tupelo) which is difficult to find in this part of the country. I've even asked some of the prominent Portland area nurseries to order one for me at great expense and have had no luck.
Then I discovered Greer. Not only did they have the Tupelo, they also had several Japanese Maples I'd been looking for. So I decided to make the two hour drive down to Greer Gardens and see the place in person. Greer's employees were very pleasant and drove us around the 14 acre nursery in a golf cart helping us find the specific trees we were seeking. The prices were quite reasonable and the Tupelo was actually taller than advertised by at least 18 inches.
All in all, a delightful family owned nursery with great trees and shrubs. Definitely worth the trip if you live in Oregon. I'll be back next year for the backyard re-landscape.
On May 16, 2007, doss Stanford, CA (Zone 9b) wrote:
I ordered a "Kim" from Greer Gardens and was given great service. The tree came in beautiful shape and was an outstanding specimen. It arrived within a week. I'm very pleased with the service, product and shipping.
On May 21st, 2008, doss added the following:
I called Greer's and ordered another Japanese Maple, it came right away and is a beautiful tree - packing was perfect. They had to check their stock but got back to me the same day. Another good experience.
I have been doing business with Greer Gardens for over 10 years and
I have never received more personal care at any other mail order place. Mr Greer really regards his nursery as a labor of love. His selection is unparalled and you will find few other mail order nurseries that even attempt to ship when the customer wants. Most ship at their own convenience. Also he never ships bareroot and that I love the most. There is always soil around the roots of his plants. This makes his shipping more expensive , but greatly reduces the possibility of plant failure.
On Jul 31, 2006, jillofall Colorado Springs, CO (Zone 5a) wrote:
I know July is not the best time to plant anything, and most suppliers won't even ship Rhododendrons, but Greer Gardens was able to send me two that I needed. The Shogun I received was marvelous. I also wanted a Mother Greer, but they were out of them. They called me about replacing my order with a Nelson's Purple. I've never been able to find anything about this rhody on the web, but it was a nice plant. I was amazed at the packing. I needed a crowbar to get the plants out.
On Jul 19, 2006, snapple45 Holland, OH (Zone 5b) wrote:
Ordered and promptly received a Ginkgo biloba 'Chris' Dwarf'. The plant was catalogue listed as 6" to 12". I received a two foot bareroot plant with good structure , good root mass and in overall excellent condition. The tree had been braced in the carton with a specially made wood frame. I have never seen such careful and sturdy packaging. This is a company I highly recommend.
On Jun 8, 2006, provincialblond Lansing, MI wrote:
I ordered an awesome maple tree from Greer Gardens:
‘Pacific Fire’ — 6'. A multi trunk tree with new growth emerging purple and orange, further offset by the bright red bark providing year-round color. Light green leaves turn gold in the fall. Growth rate of 12-18" a year.
The aforsaid tree arrived in excellent condition from Oregon: I am in Michigan; and I was suprised by the high quality of the delivery.
A couple of years ago I ordered a clematis heracleifolia davidiana from Greer. The plant I received did not look like the 5 year old davidiana I had and needed a partner for. I called the company immediately and someone took my name and phone number and the information that I thought I had the wrong plant. I received a call when I was gone and the message on my answering machine informed me that the plant looked bad because it was probably suffering shipping shock...this wasn't even why I called. When I finally did get hold of a human the "customer service" person made it obvious that he knew more than I could possibly know about the plant (without saying as much, attitude is everything), however if I was unhappy after the plant bloomed I would receive a refund. Never mind that I already had a mature plant of the same type I'd supposedly ordered. A few days later I receieved a call from another employee who said she had the plant and dismissed my concerns with, "you'll like it". Come bloom time it turns out I was right, I had been sent a clematis heracleifolia praecox, a very different plant in habit than what I needed. I did write the company, including photos of the two plants in question. I never heard back from anyone, never received the promised refund, never received any acknowledgement at all. I do not like dealing with companies that assume and treat me like I'm an idiot when I am not, it is even worse when the company ignores you and will not make good on a promise...by the owner of the company...who it turns out was the "customer service" person I spoke to.
On May 21st, 2006, cmacathya added the following:
Greer Gardens did contact me right after I made this complaint. I don't have a lot of free time to spend on the computer, hence it taking me so long to reply. I had just found the Dave's Garden website, hence my complaint seeming to take so long after the original fact. I replied to Greer directly that I wasn't surprised they hadn't heard of my complaint since I'd been treated so poorly the first time around. I did write them an extensive note around a year after the original order, complete with all the necessary details of the transaction. I never received a response to this letter, since it never came back to me I have to assume that it was received, but ignored. I am still trying to find the time to track down the original paperwork, in fact it had been on my mind today. I do know that I made every effort, from first receiving the order, to let Greer Gardens know that I had the wrong plant and I stand by my original comments as to how I was treated. To Greer Gardens, I will make an effort to look through my files this week, but I did reply to you with my name, address, and approximate date of the order so that you too would have a chance to find me in your files... and I did not hear a word back from you this time either, not even an acknowledgement of receiving my email. On June 3rd, 2006, cmacathya added the following:
This is an update on my complaint. I did check my records the evening of May 21 and sent, via email, all the details to hgreer@greergardens. The email bounced back due to a full mailbox on that end. I tried later in the week, same results. I just resent the email, and again it has come back to me. The original complaint did get a response, to my email address, from hgreer so I should have the correct address, I used it once before successfully. I do find it interesting that I didn't get any sort of email on May 27 from hgreer, even though it was done before. I AM trying, this is what I mean by how I feel there is a lack of interest in the customer. hgreer, please clean out your emails on your server so that I can send you the information...or if you prefer you can email me and ask me to send it by snail mail.On June 4th, 2006, cmacathya changed the rating from negative to positive and added the following:
It is 9 pm on June 3, I tried resending my email to "orders@greer..." and it went through. I just got off the phone with Harold Greer and while a certain amount of confusion remains it would seem that my issues will finally be resolved. I appreciate Mr. Greer calling so quickly after he received my email (the company has been having trouble with their email of late according to Mr. Greer). Mr. Greer said he would refund my money for the plant and I will change my earlier negatives to neutrals when this has been done. I also promised to again provide Mr. Greer with samples of both clematis' blooms and leaves once the plants bloom in August. At this point in time I feel a very positive attempt has been made to get things right and again, I appreciate Mr. Greer's quick response and efforts this evening. Thank You!On June 7th, 2006, cmacathya added the following:
Actually, if I could make it a very, very positive rating at this point I would. After getting off on the wrong foot and finally being able to talk with Harold Greer we are ending on a positive note, on both sides I hope. I received reimbursement for my plant, as requested and Mr. Greer was more than kind in also sending along a gift certificate for future use. His efforts to make this right are very appreciated and along with their wonderful catalog I now will also recommend the customer service. Thank you Mr. Greer, for all the time that has passed you ended up making this a positive experience. All the Best!On Mar 27, 2006, Greer Gardens responded with:
On Mar 27, 2006 10:25 PM, Greer Gardens added:
I am sorry this person is so upset, but we can't fix what we don't know about. We receive very few complaints, and I as the owner, that this person refers to, have never heard of this before. Though it was supposedly two or more years ago. Why did this person wait so long to complain? These kind of complaints are unfair, because whoever "cmacathya" is has not identified themselves so we can correct an error if there was one. We would be glad to correct any error, but we can't correct what we don't know of. We want to do things right.
On Feb 12, 2006, dottik Oakland, OR (Zone 8a) wrote:
As I live only about 50 miles from this nursery, I drove up yesterday to purchase in person. What a wonderful experience! The employees I met were really glad to be of assistance and the stock on hand is huge. And, this is before the season has really started. I was especially interested in Camellias and Greer has a very nice selection. All that I saw were healthy looking. It was just too bad most had past their blooming season. I was able to buy all 4 of the cultivars I was looking for, a Crape Myrtle tree, and a Rhododendron for an excellent price. I will definite purchase from this nursery again!
I have placed 2 orders with this company the past couple years. Both orders have been for dwarf/miniature conifers. All plants are doing fine. Greer gardens has consistently sent larger plants than advertised and in some cases, much larger. The reason I am so happy with the sizes sent is that these are very slow growing items. I will definitely order from Greer again. Also, customer service and speed of shipment has been good.
I have purchased from Greer Gardens twice; one experience was positive, the other unhappy, but I'm pretty sure the latter was my fault, not theirs.
First, the good news : I purchased and planted a 3-4' cryptomeria japonica 'black dragon' a few months ago, and it is doing great.
Now the bad news: I previously purchased a 4-5' sciadopitys verticillata, and it died within a few months. However, I believe the reason is that, being a novice gardener, I got too anxious and asked for delivery too soon. Unfortunately we had a late snow storm the day I received it, so it was a week or so before I could plant it, and the roots were probably damaged in the mean time. Furthermore, the soil was too wet, and we had several more weeks of unseasonably cold weather and a hard frost afterwards.
Since it seemed unreasonable to ask them to take responsibility for my mistakes, I did not ask for a refund.