Comments regarding John Scheepers, Inc.Click here to return to John Scheepers, Inc.'s listing.
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|On Nov 4, 2015, AS (Zone 7a) wrote:
Posted on June 3, 2013, updated November 4, 2015
On July 27th, 2004, AS added the following:
After they confirmed my order for this fall, there was a crop failure on one amaryllis I\'d ordered (hailstorms in S. Africa). They immediately called to let me know, and I was able to replace it with another variety. A very professional response, and much nicer than being surprised in a few months.
On July 26th, 2007, AS added the following:
After several years of ordering, they continue to be excellent each year. I\'ve only had problems one year, when they sent me \"mixed\" anemones that *all* came up purple and a package of Dutch iris that was obviously the wrong color. Customer service was great. The Dutch irises was replaced without question, and the replacements were the right color. They offered a replacement or a credit for the anemones - I took the credit and bought some anemones in a different color to mix with the purple.
On April 4th, 2009, AS added the following:
Two more excellent years, and no need to contact customer service. I hope this company never goes out of business or gets bought by anyone.
On October 23rd, 2012, AS added the following:
Still positive, but I\'ve had a few disappointments and mild irritations, in the last year or two. Hope this isn\'t the sign of a decline in this wonderful company.
The 50 Gold Medal Mix daffodils I ordered last year were far from a well-balanced mixture. Roughly half were a yellow and orange double (Tahiti, maybe?), and 30-40% of the rest consisted of 2 other varieties of doubles. (Just my luck - I can\'t stand most double daffodils). The other 5-10 bulbs were actually a variety of daffodils. OK, buying a mixture can be a game of chance, so I didn\'t complain.
The pink and white Asiatic lily mixture included several that were certainly stretching the definition - one brick red, an orange and yellow, and a salmony red. Again, I didn\'t complain, though I expect I\'ll throw those out.
On the other hand, I had a complete failure with one color of bulbs, but not with other colors I planted simultaneously in the same beds. I did say something about this to the company.
Unfortunately, they seem to be trying a new method of customer service. Over the last 15 or 20 years I\'ve dealt with this company (buying anywhere from 30 to hundreds of bulbs each year), I\'ve only had to contact them only 3 times, each time for mislabeled bulbs. Each time, they promptly made a decision, and offered to send the right bulbs next year (and did), or gave me a credit. This time, they asked me to fill out a form, said they would relay it to their horticulturalist.... and then the whole affair vanished into the ether. That was definitely irritating. At least, have the courtesy to tell me whether you\'ll be replacing the bulbs or not!
On October 24th, 2012, AS added the following:
Just to clarify, they did not replace the bulbs or provide a credit. Judging by a previous poster\'s comment, my form is not the only one that was eaten by a black hole.
On April 11th, 2013, AS added the following:
I have no idea what\'s happening with their mixes lately, but it looks like someone put the \"all white\" daffodil mix together this year with the attitude that \"if there\'s white in it anywhere, add it.\" I\'ve bought this mix before from Scheepers, and it was fine. But last fall\'s mix is a disappointment. I planted it in a new bed, and so far, I\'ve had Mt. Hood (I expected it, though it doesn\'t start pure white), Ice Follies (a bit of a stretch for \"white\"), a couple that started all yellow and matured to white with a yellow cup, a pink/ white that looks a lot like Salome, and a white double with an pinkish-orange cup that strongly resembles Delnashaugh. The only daffodil that have actually been white were Thalia (or something similar), and the overall effect has been whitish, with yellow and pink. So if you really want white, you might be better off spending a bit more and buying named varieties like Thalia, Polar Ice, Stainless, etc.
Also, the bulb that failed last year? I bought the same thing from a big box store and it\'s coming up beautifully.
On April 11th, 2013, AS added the following:
To sum it up, I\'ve gotten good bulbs from them overall, but BE CAREFUL OF THEIR MIXES.
On June 3rd, 2013, AS added the following:
Anyone who plants their bulbs in garden beds, among perennials, might want to take note of Scheepers\' latest information about fertilizing bulbs - page 43 of the catalog. The \'good\' fertilizer, according to them, is 4-10-6 bulb fertilizer 3 times a year - they claim you should \"never fertilize with chicken droppings, horse manure, mushroom compost or household compost.\" and also come out against household compost because it \"often fails to decompose completely\" and \"can be a breeding ground for damaging fungus and weeds.\" While I consider the \"household compost is bad\" advice to be nonsense, it\'s something to be aware of if you ever need to contact them for non-performing bulbs. One of the lines on their new \"customer service\" form asks about the fertilizer you use.
Scheepers bulbs have been good enough that I\'ll continue to order, but based on this, I\'m assuming they\'ll refuse to replace any bulbs if they fail to perform. (I\'m not dumb enough to give up composting, which does wonders for my soil.)
On November 4th, 2015, AS changed the rating from positive to neutral and added the following:
I'm changing my rating to neutral, given that I've decided to change my rating for Van Engelen to neutral (didn't order from Scheepers this year, but they're the same company). My experiences with these companies have been disappointingly mixed, the last few years. I'll probably continue to order from them, but with lower expectations and in smaller amounts.
|On Jan 19, 2013, CO_Gardener Broomfield, CO wrote:
As a company in business for years, I would expect this company to ship seeds at the posted rate. I had to pay extra to the postal service to have my order delivered. Figure out how to lay the seeds flat - WHATEVER. I paid the extra postage due because I thought it was from a seed trade - desired seed trade...not a seed order for which I had already paid postage - quite a bit for the seed order total.
|On Nov 19, 2011, laurieeirual Boston, MA (Zone 5b) wrote:
I ordered a lot of bulbs from John Scheepers in 2010. Perhaps it was the weather, but they didn't do very well. I was especially disappointed that none of the 3 Eremurus bloomed; in fact only one sent leaves up.
|On Mar 9, 2010, blueeyeskms Waverly, KS (Zone 5b) wrote:
Just happened across my receipt for $150 order of bulbs, etc. Place large order from Colorblends at the same planting time. Just realized how many of John Scheeper's products did not produce. Some did and were beautiful. Not sure why so many items did not survive. Wish I had realized this earlier.
|On Dec 7, 2007, winterrobin South Dennis, NJ (Zone 7b) wrote:
I had ordered, among other bulbs, a muscari mix, and only ONE came up in spring. Scheepers offered a credit to be used on my next order, in the amount of approx. $15.00.
|On Oct 26, 2006, anitadehoff Seattle, WA wrote:
I placed my very first order 9/28/06, it was with a CS rep over the phone. I got everything I wanted and a ship time that worked for me, arrive by 11/1/06. Everything seemed fine, until today 10/26/06. I was notified that the scilla item I ordered is out of stock, not a big deal, I got a substitute item. Due to their low inventory I bought a more expensive scilla that was not in my preffered color. I asked if I could have a discount on the scilla, I was told no. I asked if I would be getting my items by the date I requested and was told no. But I was really surprised by the excuses they offered, which was that I ordered too late and that the item was out of stock when I ordered, (although the website still had it available and the cs person on the phone took the order anyway). They say they have no record of my delivery date request and didn't offer to do anything to try to get it to me earlier than their standard shipping process. My bulbs will go in a truck some time next week, and when that truck is full, it will take another 8 business days before I get them. They basically did nothing, I'm left with the impression that people in Zone 8 have few options with this company.
|On Oct 26, 2006, Gardner100 Santa Monica, CA wrote:
Weak on Customer Service: I did order one bulb which is supposed to be 32+cm and was noticiably smaller at 24 cm. It looks like a runt! The supervisor said there was nothing she could do unless I mailed it back at my own cost, and then they would credit me for the single bulb. I explained that I was quite happy with my other bulbs and I wanted this one, but expected it to be 32 cm. I suggested they offer me a partial credit and am waiting 24 hours for a response. I'm beginning to wonder if the slighted, unhappy person below dealt with the same supervisor. I had receieved one rotton bulb from Van Engelen and they said they would issue me a credit. It hasn't happened yet. Now I'm a little worried about the quality of my other bulbs from Scheepers (I ordered about $300 and still have another $90 worth of bulbs to receive).
On October 26th, 2006, Gardner100 added the following:
I do have to say that I am very happy with the quality of my other Amaryllis bulbs. The one's from John Scheepers are significantly larger, and I will be ordering most of my bulbs from them next year, instead of Van Engelen. The problem is, with the way the supervior handled the situation, when they misrepresented the size of the bulb. The supervisor said that the Christmas Doubles ran smaller, but that's not what they say in their catalogue. Has anyone else had a similar problem with mail order companies?
|On May 12, 2006, lovagelou Lexington, KY wrote:
I really liked the discriminating selection of vegetable and herbs seeds in their attractive catalog so placed a major seed order with them. However, after just getting through with the sowing of spring I was pretty dismayed at the truly stingy amount of seeds provided in most cases.
|On Jun 4, 2005, gdionelli Huntington, WV (Zone 6a) wrote:
I have been ordering from John Scheepers and their sister company, Van Engelen, for a number of years. I've compared prices with other companies and find theirs to be the most competitive, their catalog to be the most thorough, and their bulbs the best quality of any single company. The bulbs always arrive at the appropriate time for my zone, and are huge, firm, and healthy. I've never had a problem with mislabeled bulbs. The daffodil bulbs are often 2 or 3 large bulbs connected together -- so I actually get more bang for the buck. The only problem I ever had was when they had a crop failure on a reverse bicolor narcissus -- by the time they notified me it was too late to order a replacement anywhere else and they were out of all their other reverse bicolors. But my money was cheerfully and swiftly refunded. I've ordered from other bulb companies, and I really think this is the best one.
On November 2nd, 2006, gdionelli changed the rating from positive to neutral and added the following:
After many happy years of ordering from JS I received a horrible order this year. It finally arrived October 31st; many of the bulbs were soft and mushy. I made a count after opening and called them. They promised to issue me a credit (not replace the bulbs.) After beginning to plant the bulbs I discovered that many more are soft than I realized, but since I've already called once I don't feel comfortable calling again. And what I want is the bulbs- not a credit - but clearly they are out of the healthy bulbs I wanted. Had I known earlier I could have ordered elsewhere. I didn't order as early as I usually do, but nonetheless the customer should have the expectation that the company would not promise bulbs they don't have.
I cannot believe a reputable company would ship the rotten bulbs I was sent. They were not held up in shipping -- they arrived exactly when the ship notice said they would. I will think long and hard before ordering from them again.
|On Feb 1, 1997, tomscut wrote:
I split a large order (about $100) with a friend who ordered. Shipping was a hefty 20% to Oregon. It was awkward dividing some things because, for example, we got 5 frittallaria persica and 3 were much bigger than the other 2. Of the others I ordered, ůsome of the bulbs were of obvious better quality than others of the same type. Not too bad except the high price had us expecting very high quality. My friend also had a hard time getting us a refund on the damaged products. The couple of bucks they did return seemed stingy to me. All told, I will not order from them again.