On Jan 19, 2013, CO_Gardener Broomfield, CO wrote:
As a company in business for years, I would expect this company to ship seeds at the posted rate. I had to pay extra to the postal service to have my order delivered. Figure out how to lay the seeds flat - WHATEVER. I paid the extra postage due because I thought it was from a seed trade - desired seed trade...not a seed order for which I had already paid postage - quite a bit for the seed order total.
If you decide to order from this company, be prepared to pay extra postage to receive your order.
Ridiculous. And from the seed list that I ordered, not worth the extra postage.
On Nov 19, 2011, laurieeirual Boston, MA (Zone 5b) wrote:
I ordered a lot of bulbs from John Scheepers in 2010. Perhaps it was the weather, but they didn't do very well. I was especially disappointed that none of the 3 Eremurus bloomed; in fact only one sent leaves up.
On Mar 9, 2010, blueeyeskms Waverly, KS (Zone 5b) wrote:
Just happened across my receipt for $150 order of bulbs, etc. Place large order from Colorblends at the same planting time. Just realized how many of John Scheeper's products did not produce. Some did and were beautiful. Not sure why so many items did not survive. Wish I had realized this earlier.
On Dec 7, 2007, winterrobin South Dennis, NJ (Zone 7b) wrote:
I had ordered, among other bulbs, a muscari mix, and only ONE came up in spring. Scheepers offered a credit to be used on my next order, in the amount of approx. $15.00.
When I phoned them to place a new order for replacement of the same bulb mix, for $15.00, I was told that there was a $35.00 minimum for bulb orders. So I wound up paying more than I really wanted to spend, just to get my replacement.
I placed my very first order 9/28/06, it was with a CS rep over the phone. I got everything I wanted and a ship time that worked for me, arrive by 11/1/06. Everything seemed fine, until today 10/26/06. I was notified that the scilla item I ordered is out of stock, not a big deal, I got a substitute item. Due to their low inventory I bought a more expensive scilla that was not in my preffered color. I asked if I could have a discount on the scilla, I was told no. I asked if I would be getting my items by the date I requested and was told no. But I was really surprised by the excuses they offered, which was that I ordered too late and that the item was out of stock when I ordered, (although the website still had it available and the cs person on the phone took the order anyway). They say they have no record of my delivery date request and didn't offer to do anything to try to get it to me earlier than their standard shipping process. My bulbs will go in a truck some time next week, and when that truck is full, it will take another 8 business days before I get them. They basically did nothing, I'm left with the impression that people in Zone 8 have few options with this company.
On Oct 26, 2006, Gardner100 Santa Monica, CA wrote:
Weak on Customer Service: I did order one bulb which is supposed to be 32+cm and was noticiably smaller at 24 cm. It looks like a runt! The supervisor said there was nothing she could do unless I mailed it back at my own cost, and then they would credit me for the single bulb. I explained that I was quite happy with my other bulbs and I wanted this one, but expected it to be 32 cm. I suggested they offer me a partial credit and am waiting 24 hours for a response. I'm beginning to wonder if the slighted, unhappy person below dealt with the same supervisor. I had receieved one rotton bulb from Van Engelen and they said they would issue me a credit. It hasn't happened yet. Now I'm a little worried about the quality of my other bulbs from Scheepers (I ordered about $300 and still have another $90 worth of bulbs to receive).
On October 26th, 2006, Gardner100 added the following:
I do have to say that I am very happy with the quality of my other Amaryllis bulbs. The one's from John Scheepers are significantly larger, and I will be ordering most of my bulbs from them next year, instead of Van Engelen. The problem is, with the way the supervior handled the situation, when they misrepresented the size of the bulb. The supervisor said that the Christmas Doubles ran smaller, but that's not what they say in their catalogue. Has anyone else had a similar problem with mail order companies?
I really liked the discriminating selection of vegetable and herbs seeds in their attractive catalog so placed a major seed order with them. However, after just getting through with the sowing of spring I was pretty dismayed at the truly stingy amount of seeds provided in most cases.
Maybe they need to re-check their scales. Will post again after germination.
Baker's Heirlooms, by contrast, gives you heaping amounts of seeds. Johnny's and Cook's as well (not quite heaping but a good amount for the money).
On Jun 4, 2005, gdionelli Huntington, WV (Zone 6a) wrote:
I have been ordering from John Scheepers and their sister company, Van Engelen, for a number of years. I've compared prices with other companies and find theirs to be the most competitive, their catalog to be the most thorough, and their bulbs the best quality of any single company. The bulbs always arrive at the appropriate time for my zone, and are huge, firm, and healthy. I've never had a problem with mislabeled bulbs. The daffodil bulbs are often 2 or 3 large bulbs connected together -- so I actually get more bang for the buck. The only problem I ever had was when they had a crop failure on a reverse bicolor narcissus -- by the time they notified me it was too late to order a replacement anywhere else and they were out of all their other reverse bicolors. But my money was cheerfully and swiftly refunded. I've ordered from other bulb companies, and I really think this is the best one.
On November 2nd, 2006, gdionelli changed the rating from positive to neutral and added the following:
After many happy years of ordering from JS I received a horrible order this year. It finally arrived October 31st; many of the bulbs were soft and mushy. I made a count after opening and called them. They promised to issue me a credit (not replace the bulbs.) After beginning to plant the bulbs I discovered that many more are soft than I realized, but since I've already called once I don't feel comfortable calling again. And what I want is the bulbs- not a credit - but clearly they are out of the healthy bulbs I wanted. Had I known earlier I could have ordered elsewhere. I didn't order as early as I usually do, but nonetheless the customer should have the expectation that the company would not promise bulbs they don't have.
I cannot believe a reputable company would ship the rotten bulbs I was sent. They were not held up in shipping -- they arrived exactly when the ship notice said they would. I will think long and hard before ordering from them again.
I split a large order (about $100) with a friend who ordered. Shipping was a hefty 20% to Oregon. It was awkward dividing some things because, for example, we got 5 frittallaria persica and 3 were much bigger than the other 2. Of the others I ordered, ůsome of the bulbs were of obvious better quality than others of the same type. Not too bad except the high price had us expecting very high quality. My friend also had a hard time getting us a refund on the damaged products. The couple of bucks they did return seemed stingy to me. All told, I will not order from them again.