Comments regarding John Scheepers, Inc.Click here to return to John Scheepers, Inc.'s listing.
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|On Mar 23, 2015, vivvar Centralia, WA wrote:
Last fall, I ordered 20 split corona daffodils, "Mondragon" as I am fond of split coronas. What came up was not a split corona, "Mondragon" but a large capped daffodil..I phoned to complain. and was told to send a photo which I did...as they would have to consult with a horticulturalist...I phoned back the next week and they gave me a choice of a refund or to order again the same daffodil in the fall. I chose the refund..But when I asked the name of the daffodil which came up, they could not tell me..I now have 20 daffodils whose name I do not know...Very disappointed...
|On Jun 6, 2013, LGJ Brooklyn Park, MN wrote:
I ordered a bunch of Daffodil bulbs last year from John Scheepers and only a few came up this spring. None of them bloomed. I contacted customer service, and was told I needed to answer seven detailed questions first that, as others have mentioned, would be referred to their horticulturalist. I took the time to comply, thinking they must really want to know what went wrong. Their final response was, "It appears that you used compost and other amendments in the soil, as well as planted the bulbs in a mounded bed. The amendments added burned the bulbs and roots. If the bulbs did survive that damage, they rotted due to the mounded bed and irrigation system."
|On Feb 18, 2013, MusicalDuet Highland, NY wrote:
I order A LOT of plants and bulbs and the like on-line, as I have MANY flower gardens throughout my yard/property. John Scheepers totally did me wrong when several of the Eremurus (desert candles/foxtail lillies) that I ordered - and paid a lot of money for - failed. Even though I made well-drained loamy soil by adding sand and a good humus mixture, covered them with only a few inches of soil and planted them in a very sunny area, I had TWO sets of the rootstock fail on me two years in a row. When I called to complain, I got the run-around. When I wrote e-mails about the problem, they got an poor attitude with me and actually accused me of trying to get over on them just to get some free replacements sent to me! What nerve. I will NEVER deal with this company or its affiliates again. VERY, VERY POOR CUSTOMER "SERVICE".
|On Oct 9, 2012, JuliaNY Dundee, NY wrote:
I ordered 4 peonies - bare root. Today I received my order.
|On Jul 27, 2012, zone6bnewbie Boston, MA wrote:
Bought lily bulbs from Scheepers that were supposed to be fragrant. The website said they are "intoxicatingly fragrant." I planted every single one by my back porch so we could enjoy the fragrance. The lilies have absolutely no fragrance. Called Scheepers and they said that this particular lily has no fragrance. I informed them that their website said that this lily is fragrant. As the website was incorrect (acknowledged by them) I asked for replacement lily bulbs that are fragrant. Even after acknowledging that their website was inaccurate, they refused to give a refund or replacement.
|On Jun 22, 2012, Norsk Barron, WI wrote:
Posted on May 25, 2012, updated June 22, 2012
On June 22nd, 2012, Norsk changed the rating from neutral to negative and added the following:
After reading about how other nurseries treat their customers, if bulbs don't sprout, I decided to change my neutral to negative. zprehaps reading the Mass. gardner's comment it it helped?
|On Jun 15, 2012, dallaes Concord, MA wrote:
Placed an order totaling $271.15 three years ago. You need to know that you will have a hard time getting a refund from them for bulbs that don't come up. I will never order expensive bulbs from them again.
|On Oct 24, 2010, flora3 Falls Church, VA wrote:
Quality was not high enough in light of the price. Tulip and daffodil bulbs were OK, but alliums were dehydrated and already sprouting when they arrived. Also, the package of alliums was two short. Customer service said they were in stock and would be sent. Without any further communication, a credit for the missing bulbs appeared on my credit card a few days later. In late fall, credit is not a good substitute for bulbs!
|On Sep 3, 2010, CyndeeT Maple Hill, NY (Zone 6b) wrote:
AVOID THIS COMPANY
|On Oct 11, 2006, lmtsher Saint Paul, MN wrote:
As a northern gardener, I am unhappy with my experience with Scheepers bulbs. It is mid-Oct and snowing in my growing area. In late Sept, I inquired about a large shipment of bulbs I had ordered during the summer. Scheepers told me the lillies were held up, but agreed to send out the hyacinthoides in advance. I rec'd the hyacinthoides, but then was charged twice for these bulbs. It's been very inconvenient trying to get a refund as they never canceled these bulbs from the original order. I am told I have to wait to receive them and send them back before I am issued a refund. I am already annoyed to have to plant bulbs in the snow. Several years ago I planted Scheepers bulbs that never came up. Other companies sent bulbs to my zone 4 area much earlier. We need time to get bulbs established in cold growing areas.
|On Aug 17, 2006, comet9 Oneonta, NY wrote:
I have never had such a miserable experience with a company as I have had with John Scheepers.
|On Dec 12, 2005, mbachelor Portland, OR wrote:
I placed a very large order, well at least for me, this fall. When the shipment arrived, I was missing 10 blue pearl hyacinth, and several of the other hyacinth bags (all total 20 in all- Pink Pearl, Blue Jacket, and 3 Woodstock)had rotting/moldy bulbs in it. I emailed the company IMMEDIATELY, but I never received any sort of response back.
|On Jul 8, 2005, wiredjohn Madison, WI wrote:
Last year I ordered 50 scilla peruviana from John Scheepers, mainly because their reputation was listed as extra special on Daves Garden. The plants never came up, and when I called their nursery they said that these plants were a native of South America and normally didnít come up during the normal planting time in the United States, and asked me to wait until this spring to order a replacement. So far nine months these plants have not shown any sign of life, and I have dug in my garden trying to see if perhaps some of these bulbs were still dormant in the ground, but there is nothing there. When I called John Scheepers back to complain they told me that moles had probably eaten up my bulbs, and that I should call an exterminator and re-order in the fall.
|On Sep 11, 2003, celeste1 Clarksville, TN (Zone 6b) wrote:
I had been a satisfied customer with Scheepers for years and they have a good reputation and good products. However, their customer service leaves a lot to be desired. Last year I ordered Casa Rosa lilies. When they bloomed it was obvious that they were not casa rosa. Wrong color, wrong shape for a longi-asiatic lily. When I explained this to them, I was told that since no one else had complained that they received incorrect bulbs for casa rosa, that it must be my soil pH and they would not replace the bulbs. My soil pH has nothing to do with the fact that they packed and sent me the wrong lily bulbs. It is very disappointing that a company of this caliber, who guarantees to send the correct bulbs, does not honor its word and obviously could care less about satisfied customers. This is the first time I've had a problem with them and how very sad that they choose not to correct their mistake.