On Apr 28, 2009, MaryAnn_VA Charlottesville, VA wrote:
I recently ordered 3 bands; they were sent quickly and were very well packaged and very healthy. One of the bands was incorrect; I emailed the company and they immediately sent me the correct plant and told me to keep the incorrect one. I was very pleased with the quality of the roses I received and with the excellent customer service. I can definitely recommend them.
On Mar 12, 2009, loveblossoms CA United States (Zone 8b) wrote:
Wonderful! Beautiful! Excellent! This was my first rose purchase from Rogue Valley Roses and I could not be more delighted. I ordered four rose plats from them with great expectations and they delivered. Their customer service is spectacular. Personable, helpful and prompt communication. Exceptionally packaged plants--very secure! Healthy plants and great selection of roses. Teena and Heidi, thanks so much ladies! I'll be sure to check back with you for more lovely roses in the future! God bless!
On March 12th, 2009, loveblossoms added the following:
that's "plants," not "plats." i don't believe their in the business of "plat" sales!
On Feb 16, 2009, vossner Richmond, TX (Zone 9a) wrote:
I bought some bands because the prices are very reasonable but was a little concerned because I received sticks. They were healthy and in less than 1 month I have full healthy plants. Their website is very user friendly and they carry a lot of special roses.
On Jan 8, 2009, Marisa_K Lincoln, CA (Zone 8b) wrote:
I had an all-around great experience ordering from Rogue Valley Roses. They grow all the old garden roses I was looking for. Janet was very nice, very helpful, and when I had questions she responded right away. My nine roses arrived today, two days after they were shipped, fresh and perky and covered in buds, not a thorn out of place. I will absolutely order from RVR again.
On Oct 24, 2008, rosesnpots Virginia Beach, VA wrote:
Living on the east coast, I usually do not purchase roses from the other side of the country because of length of shipping and costs. However, since Rogue Valley Roses was the only vendor where I could purchase the 2 Paul Barden roses I have been wanting for a long time I took the chance and was very pleased. The 2 roses arrived on time as promised in wonderfull condition. They responded all my emails quickly and answered all questions truthfully. I will do business with them again.
I received my plant of 'Old Port' (hard to find McGredy rose!) from Rogue Valley about 6 weeks ago. It was a five gallon specimen and was far larger than I expected to receive. It was very carefully packaged and arrived with no damage whatsoever, even with loads of tender new growth on it. Clearly the people who pack the plants for shipping care a great deal about their work.
That plant is now almost 4 feet tall and has a dozen glorious blooms on it with many more to come. I am very pleased with my rose and would recommend Rogue Valley without hesitation. Clearly Janet and her staff care deeply about the plants and service they provide. Thank you!
On May 12, 2008, cfarres Deering, NH (Zone 4b) wrote:
I ordered 8 bands last fall for spring delivery. I got the notification of shipment on 5/5, and received them on 5/7 (from the West Coast to the East Coast - not bad!).
The were packaged very well; nothing was ever going to shift or get broken unless someone ran over the whole package. In fact, they were so well packaged that I grumbled to my husband that I would never get the plants set free.
All the roses were in wonderfull shape when I finally got them unwrapped.
This was my first experience with band roses( and ordering plants online), and honestly, I was pleasantly surprised!
The roses came healthy, happy, and even blooming (i nipped that in the bud...haha).
The communication from Rogue Valley Roses was friendly and helpful, the website has a great search feature to find the exact rose you're looking for, and their prices are very reasonable!
I look forward to ordering from them again!
On April 9th, 2009, michelleyk changed the rating from positive to neutral and added the following:
Well, after a year, my band roses are slightly stunted and 3 have simply died. My other roses (including some bare roots purchased a month ago) are flourishing happily under the exact same conditions.
I don't think that I'm cut out for growing band roses. While I was very excited to find Paul Barden cultivars, but unfortunately since they're so delicate and small they simply don't do well for me.
If they ever make the Paul Barden roses available in bare root or 5 gallons I may make another attempt, but not at this time! :)
On Mar 25, 2008, Zuzu Sebastopol, CA (Zone 9a) wrote:
I've bought dozens of roses from Rogue Valley in the last couple of years and I've never been disappointed. Every single rose has been healthy and viable. The one rose that had been mislabeled was replaced without delay and with sincere apologies.
I've always bought bands, but my order this year included six one-gallon plants. I'm puzzled by the recent reviews complaining about the size of the gallon plants. In my case, two of the one-gallon roses were not shipped with the rest of the order, because, as they told me in an e-mail, they "did not meet our standards for shipping out." The four that were shipped were nothing short of magnificent. The roots filled the container and trailed out through the drainage holes in the bottom. I planted them in the ground as soon as they arrived in the third week of January, and they are now enormous -- just two months later.
The other two gallons, which were too small to ship, are being tended for me at Rogue Valley and will be shipped when they've reached the proper size.
Rogue Valley Roses is distinguished by reasonable prices and shipping rates, a good assortment, including many roses that are exceptionally difficult to find in commerce, wonderful specials, great quality control, excellent packing and shipping practices, and superb customer service. I hope they stay in business forever.
My first (and will be only) order was placed October 2007. 2 roses (5 gal Baroness Rothschild and a band Joyce Barden)Yes, I paid the extra for the 5 gal and it didn't look the best when it arrived. In all honesty I must say it survived the winter and is now looking completely healthy. The band did not survive and I e-mailed them with a question about their guarantee. Since they did not want to hear my comments, of course I received no response to my e-mail. There are too many other reputable rose vendors to bother dealing with them again.
On Mar 22, 2008, Rogue Valley Roses responded with:
On Mar 22, 2008 3:27 PM, Rogue Valley Roses added:
On Thursday, November 1, 2007, at 7:28 a.m. Rogue Valley Roses received the following email from this customer:
I received my order Wednesday---2 roses Baroness Rothschild (5 gal)
and Joyce Barden (band). The band arrived just perfect and looks
great but the Baroness has nothing but yellow leaves. The plant is
large and well-branched, etc but should I be concerned about the
On Thursday, November 1, 2007 at 11:18 a.m. Rogue Valley Roses replied to this customer:
Your rose is fine. It is not diseased or damaged. Cool, wet weather came early this year to our area. The leaves on deciduous roses change color before dropping, just like the trees. The leaves turn yellow before falling off for the winter. You will notice a tiny, tight dormant leaf bud where each leaf was attached. Many of our roses now have completely bare canes. This is normal as our roses are grown outdoors after being propagated in greenhouses. I believe your area is USDA Zone 8, as is ours. Normally, dormancy would not come this early, but it sure did this year! Your rose is acting normally and is a healthy and strong plant. If your weather is still warm, the Baroness may start leafing out again. Not to worry. We have had that happen here when we have had early cold followed by a warm dry December and January with lots of sunshine. In very warm winters here, our roses act like they do in Zone 9, and some top growth is evident. Sometimes new canes even shoot up on the Hybrid Teas. These canes are usually lost in our typical wham bam March weather, but again, we go out and cut these canes below the blackened freeze area and the roses, being the briars that they are, come through just fine. Zone 7 and 8 winters vary a lot!
Hope this helps. Let me know if you have other questions.
Janet Inada, owner
We have had no further contact from this customer in regard to her order. However, we can determine, from her negative review and from her November email, that she received two healthy roses in November. Our website clearly states on the Shipping and Ordering Page under our Guarantees heading that we cannot guarantee our roses for winter survival. The fact that the healthy band that she received died over the winter hardly seems grounds for the negative review we have received here; this is coupled with the fact that we have not received any further communication from this customer since her email in November.
We fully recognize that our business rests on the satisfaction of our customers and are committed to the resolution of customer concerns at all times. Our business also rests on the goodwill of our customers and their willingness to pursue resolution of their concerns with us.
Janet Inada, owner, Rogue Valley Roses
Postscript: I decided to telephone this customer after writing the above rebuttal. The customer claims that she emailed us in March, asking about our guarantees. We have no record anywhere of having received her email. Despite the fact that she received two healthy roses from us and acknowledges that our guarantees are clearly stated on our website, including a statement that "we do not guarantee winter survival", she is, apparently, unwilling to alter her negative comment and questions our truthfulness in saying that we did not receive a March email. All in all, I wonder if some folks will stop to think about the responsibility and seriousness involved in trashing a nursery without first making sure that the nursery is not going to respond to their concerns.
My first order from Rogue Valley arrived today (auspiciously) on the first day of Spring. The roses - all climbers - are beautiful & healthy. The gallons are well-grown "teenager" plants ready to go in the dirt. The pots are thick with fibrous roots that have grown through the drain holes. Each of the pillar types (8' when mature) has at least two multi-branched 18" canes growing from the roots. The canes of tall (20'+) Jaune Desprez rise 40"+. She had to ride in her own carton to accommodate all 5(!) canes with their side branches and the longest were curled in the box.
These are vibrant roses raring to grow!
Packing was so good it was a chore to get them out of their cartons. Each pot was plastic bagged, tied & taped at the soil line to keep the dirt in & custom-fitted into a box taped at the top to keep the tabs from shifting. This box was slipped into the end of the 3' long by 6" square carton with each cane supported & separated by folded layers of newspaper as it lay toward the center of the long carton. The box enclosing the pot within the carton was then copper-stapled from the outside of the carton to immobilize it. The second rose took its place at the other end of the carton in the same manner, so two shipped together. The care & concentration taken to accomplish this with each individual rose required equal attention to dismantle layer by layer.
When finally freed from their confinement, the roses looked as if they'd just been carried across the street - when they'd traveled cross-country nearly coast-to-coast! Not a budding leaf broken or a thorn caught. Impressive! The Click-N-Ship mailing labels show the actual cost to ship each carton with delivery confirmation. Compared to another lone potted gallon I have coming from a well-regarded East coast source (I opted out of “potless” shipping & there was no surcharge for only ordering one rose), the dollar difference to ship the single rose (Juane Desprez) from the West coast was $1. I understand USPS will not insure live plants.
The website is informative & easy to navigate. Many of the rose descriptions include a photo portrait of the entire rosebush along with a mugshot of the bloom.
Communication about my order via emails with support staff was timely & excellent. Every aspect of my experience shows these people love their roses.
I've grown roses for 30+ years now & Rogue Valley Roses has earned a new friend in me for their outstanding delivery on a dream.
Their roses are all I wished for when dreaming of gardens in bloom at the peak of rose fever back in January!
On Feb 20, 2008, kevinofyardley Morrisville, PA wrote:
I've been dealing with Rogue Valley Roses for more than a year now and I've been extremely pleased with their knowledge, service and their gorgeous healthy roses. All has been as advertised and more. I've lost track of all I've bought for them -- easily into the thousands of dollars -- and yet they were just as responsive and helpful to me when I was buying my first rose from them as they are now. I think of all the roses I've bought from them I've only had one not work out. I didn't ask for a refund -- just happened to mention in passing that died soon after arrival -- and they insisted on sending me a replacement. I didn't think anyone provided that type of service anymore. The folks at Rogue Valley seem to genuinely want to my garden to thrive and to share their knowledge -- almost as if the sale was an afterthought. Janet, the owner, has spent much time mentoring me over the phone and teaching me about rose culture and helping me make the best choices for my zone and my taste. I know so much more and have such a beautiful garden thanks to the wonderful people at Rogue Valley Roses. You can't go wrong with them. Simply outstanding!
I have done business with this company a few times, ordering both bands and gallons. The first time, the bands were tiny sticks. 4 bands in particular were barely rooted cuttings, not even filling out the band pot with roots. When the cutting was removed from the band, the roots were about 2 inches long and there were 5 roots on one, 4 roots on the other and not many more on the rest of them. I carefully repotted them in a better pot and put them in my greenhouse to grow. The following year, I potted them up to 1 gal. pots and grew them out some more. I had also ordered some 1 gal. roses. None of them had their roots filled out in their pots either and had looked like they were recently planted from bands. I did call the company and left a message with a woman. I explained to her what I wrote above and gave her my telephone number. She said she would have the owner call. I work but have an answering machine and a caller I.D., I never heard from them. Based on the ratings, I thought it may have been a mistake of what I had received so I called back again and explained again and the guy I spoke with on the phone said some grow slow and the description I gave sounded right. Even the 3 inch roots on the gal.'s I asked ? And he said yes.
The following year I called to ask what the roots were like on their roses that year because I had a few more I wanted to aquire that no one else carried and I did not want to recieve anymore barely rooted sticks. I was told that they filled the pots out and were of good size so I got off the phone, got an order together and called it in. A few months later I recieved my order and was really excited. When I opened the boxes and unwrapped each rose, I carefully removed each one from the pot to look at the roots, I became sick to my stomach thinking about how much money I had spent on these under-developed sick looking things and thought not AGAIN... Only 1 gal. rose had looked wonderful. The others were the same size as the bands and had the same size roots as the bands which weren't much better from the year before. I was lied to or they ran short and didn't want to lose out any money so they threw bands in 1 gal. pots and shipped them. The bands were a little better rooted this time, but like I said, not much better. By this time I had had enough, and said never again!
This year, I was on their website looking at pictues of roses that another rose vendor I am ordering from, did not have pictures of. While on Rogues website, I noticed they are now selling some of their bands for 15.00 Their 1 gal.'s sell for 14.50 and their bands 12.50 and now they are charging on some of their bands, which are not hard-to-find-roses, more than their 1 gal.'s.... Now that's unbelieveable and a great way to rip us off even more!! Must be how they make up for the specials they have. The 2 that I remember off the top of my head are Jerri Jennings and Jeanie LaJoie. Jeanie LaJoie is available in a 31/2 inch pot at Noreast-mini-roses.com for 7.95. Gee, you can get 2 for about the price of 1 and the shipping is a little over 11.00 for up to 6 roses, priority! They also have alot of other mini climbers.
I am really disappointed in Rogues. Here's something else, they charge 8.00 extra for their 5 gal.s for the extra time it takes. They don't even say since they keep the pot, they will be nice enough and deduct the price of the pot, since by keeping it, it saves them money from buying more. They say it saves in the cost of shipping to remove it, I know because I asked details over the phone about their 5 gal.'s but decided it was way over the top on the price. The pots don't weigh but a few ounces.
They also claim that their 1 gal. potted roses weigh a little over 7 lbs. each, at least that's the way the website calculates the shipping cost's. On my second order I recieved, I re-wrapped everything and I took the boxes up to the post office for specific weights and also took the 1 gal.'s potted roses out for them to weigh seperately, along with the wrapping and they weighed out at 2.2 lbs., 2.5 lbs.,2.5 lbs., 2.5 lbs. and 3.5 lbs and a few weights right below 3.5 lbs. Now I would say that they are really cleaning up as far as the shipping goes. All in all, the lady at the post office said they are over-charging by 2 to 3 times or more. They also DO NOT INSURE what they ship.
I also found out recently that my friend was going to put in an order with them for over 400.00 based on their ratings here so I told her of my experience and she decided to go somewhere else.
Seriously folks, why pay these outragious prices when so many other vendors are honest.
I am sure they will not appreciate this negative rating but, people have a right to know, especially since they are price gouging on some of their bands... More than the cost of their 1gallons. I wonder if they did the price hikes to see if they could get away selling them at that price and if it works out, raise all the prices on all the pot sizes. I learned my lesson and want nothing further to do with them.
I have ordered 6 band-size roses from Rogue Valley over the last two years. These roses arrived very healthy and large for band size plants. Not only have they survived, but thrived, currently mature size, or close to it. This company delivers super service, fast friendly emails, great packing/fast shipping and, of course, excellent plants! I would recommend Rogue Valley to anyone.
Last Spring, I was looking for Lyda Rose online. The rosary I usually use online had none in stock. Rogue Valley was the only one I found that had it. I needed four. They only had that many in bands. I bought those and planted them immediately. They not only thrived but grew into quite substantial bushes and bloomed profusely all summer. Staff called me to ask how they were doing!! The plants, delivery, communication all were top notch. I will definitely use them again.
On Nov 25, 2007, trackinsand mid central, FL (Zone 9a) wrote:
this was my first time ordering from rogue. the packaging was perfect as was the shipping time. i ordered several one gallon plants and several bands. the bands are very, very small, just tiny sticks, but they look healthy enough and i've transplanted them into gallon pots until they get big enough to put in the garden. of the three that came in gallon containers, only one had roots that actually filled the container, another was just acceptable and the third had a root system that would have barely filled a band pot. i'll change my rating to positive if they live but considering the shipping cost to my area, i doubt i would order again. i knew about the hefty shipping cost ahead of time, so i'm not complaining about that. i think for a person living in their area, it would be a great place to find "hard-to-find" roses. they have quite an online selection.
On May 6th, 2008, trackinsand changed the rating from neutral to positive and added the following:
i am satisfied that all of the roses i previously ordered are thriving now and, as promised, am changing my rating to a positive. i also think i may order from them again if they have a rose that i just can't live without! lol
On Aug 29, 2007, Len123 Adrian, MO (Zone 6a) wrote:
this spring i ordered and recvd 85-100 roses i forget exactly.
as far as selection and service I couldn't ask for better. a small percentage of mislabels. one unlabeled. but this is not negative since they go out of their way to correct their mistakes and i have acquired some great roses i might not otherwise have ordered. everyone i have spoken to on the phone has always been pleasant and resolves whatever issue there is. no run arounds or incompetence here! I give them the highest marks and recommendations with no hesitation. I don't think it's so much about problems, but how problems are resolved, and in that regard, Rogue Valley Roses reigns supreme.
Recently I ordered 8 gallon mostly climbers all of them are about 4' tall with buds and lots of new growth looking lovely.
also 10 bands that look very healty.
I left the choice of the presents up to Janet and I am glad.
She sent LaPerle and Prosperity tall and lovely and shade tolerant.
I explained to her about the dear munching here and there.
Janet explained if you can get them above the height of the deer
you should be fine. So most of the roses I ordered I plan on trailing up the huge lovely pine trees on our lovely property.
Rouge Valley Roses site is an inspiration with all the lovely photos and the attributes shown for each rose.
Will let you know how things progress for my roses and I.
The packaging was also a work of art .
I am looking out the window at a 12' Peace rose tree in bloom that the deer have left alone. I hung a wind chime on it and clipped 2 pieces of fabric softener at deer line hight.
Hope my plan works out with my newly acquired treasures.
I am very pleased with the service and the look of the lovely heirlooms.
Best wishes and thanks.
On Apr 19, 2007, grampapa Wheatfield, NY (Zone 6a) wrote:
I ordered 5 roses (one gallon and 4 bands). The gallon looks great. Three of the bands range from great to acceptable. The fourth is a rooted cutting with a few wilted leaves and no branches at all. It looks healthy and with time will probably grow into a rose bush.
The second problem is that they offer a free band with every 4 purchased, but my free band was not included with my order, nor was there any explanation included.
I have e-mailed and will update when I hear from them. I have no reason to think they will not remedy these complaints.
On April 28th, 2007, grampapa changed the rating from neutral to positive and added the following:
I am changing my rating to postive. One day after I posted this I got an e-mail, before they even read the e-mail I sent, that they realized they had not sent my free rose. I received it 3 days later and it is a beautiful plant. I also got a reply to my complaint about the small band. Janet said that this rose is a slow grower, but if it doesn't show some new growth within a couple of weeks they will replace it.
On Jan 31, 2007, Thesniffer Saint Petersburg, FL wrote:
My first time ordering from Rogue Valley went smoothly, good website, good service.
I am a bit disappointed in the size of the bands however. Only half the diameter of a pencil and one with no signs of new growth, the other three do have some new growth buds. I'll buy from there again, but the bands should be a last resort only option.
On Aug 26, 2006, RosyRapture Saint Louis, MO wrote:
I ordered two roses from Rogue Valley this season, and had questions prior to my order. Janet, the owner, got back to me quickly even though it was a holiday weekend. She spent a good deal of time with me on the phone, and I got the impression she was a very conscientious lady concerned with customer satisfaction and good business practices.
My two roses came delivered exactly on time. They were the smallest size available--bands--but I potted them up into larger pots a couple of days later in good soil, and they immediately took off. Both have put out lots of growth and some preliminary blooms in a very short time. I am completely satisfied with these roses, and would not hesitate to order again. The Rogue Valley website is great. I LOVE their special sidebar features, with special uses categories such as 'shade tolerant', 'thornless', 'difficult situations', etc. That is such a great resource, and not frequently offered by other nurseries. I have already spent alot of time clicking around within those categories and have learned so much. I appreciate the fact that Rogue Valley shares their knowledge with their customers, and I most definitely will continue to do business with this company in the future.
On April 25th, 2007, RosyRapture added the following:
I made a second order this year, for Parade (climber), Ghislaine de Feligonde (rambler), and Ilse Krohn Superior (climber)--all bands.
All three plants were green and healthy. The Ghislaine was huge for a band, busting out with a gallon's worth of growth and root mass. The Parade was medium sized but I popped it into the ground (I'd prepared the site previously) and it has already started to root and take off. The Ilse Krohn is still waiting to be planted, but it is perky and healthy as can be.
I LOVE the selection of roses at Rogue Valley. Many of the varieties are so historic, and representative of some of the very best varieties of their class. They are from all over the world, from all time frames in horticultural history. It truly is an archive of fabulous roses, from ancient times to the present. If I didn't have limited space and a garden almost fully planted out, I would be on the website night and day, ordering almost every variety. (sigh...)
On Aug 16, 2006, vabyvlue Taylorsville, UT (Zone 6b) wrote:
I bought an Eugene de Beauharnais rose in a band size from this company. The plant didn't make it so I contacted the company. They called me and after answering their questions, they offered to replace my plant if I paid for the shipping. I also paid for an upgrade from a band to a gallon size. I receive my replacement plant last week and it is beautiful. They are very professional and I am highly impressed with their customer service. Will sure recommend and buy from again.
On May 11, 2006, JodyC Palmyra, IL (Zone 5b) wrote:
I ordered 4 bands...they look great and are already starting to get buds on two of them...I placed the order and they were shipped with in a week,plus they were shipped when they said they would be and are very happy and healthy...3 of them are very large for bands only one is small,but I'm sure it will catch up to the others soon...I will order from them again...:-)
On Sep 8, 2005, admodeva Dutton, AL (Zone 7a) wrote:
I ordered 5 roses from this company last month, it was my first time ordering from them and I was really pleased overall. The roses were gorgeous, the gallon size ones arrived blooming beautifully and they were all healthy and in good condition after shipment. Janet even called me on the phone to answer some questions I had. What wonderful customer service! I am looking forward to ordering from this company again in the spring.
I ordered several roses from Rogue Valley Roses in mid June. Email communication was quick and excellant. My roses arrive quickly and in good shape despite the hot weather we were having when they arrived. They were larger than the own-roots from the other companies that I've ordered from this year.
I planted the roses soon after they arrived and they are thriving. They have more then doubled in size and are getting ready to bloom for the first time.
I'm on they're waiting list for several more roses and I'm looking forward to receiving them next spring.
I wouldn't hesitate to order from this company again.
Looks like a great website with lots of antique roses.
I have done some business with them, and I have been very pleased with the roses that I received...they were shipped when they said they would be, and they arrived in good shape...and both of the roses have bloomed a lot... (Melva)
I've had excellent experiences with them. All the roses I've received have done very well. Janet even went out of her way to find a Mothers Day for me for my mother's memorial garden. I wouldn't hesitate to order from them.
I had a great experience with them and would definitely order again. I got one rose that was not truly rooted-an obvious mistake and the email exhange on it was very nice and positive..and it is doing fine-I need to let them know. Well packed box and roses in good shape. (patricia)
I just received my order from them. (Excellenz von Schubert) Very well packed, not a leaf out of place, wonderful plant, fabulous smell! Can't wait to get the ones on my waiting list.