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|On Mar 31, 2011, dfischer Eugene, OR wrote:
I recently placed an order with Rogue Valley Nursery. Not all the plants were shipped as should have been. I contacted them and explained about the missing plants. The person that I talked to was very polite. She told me that they would check into the problem. About a week later I was notified by e-mail that the problem had been identified and they were sending out the roses the next week. While mistakes are regretable, their courtious and responsive handling of this situation have earned them a loyal customer. Oh, the roses that I received were well developed, healthy and hardy. They are in the ground now and appear to be doing well.
|On Mar 15, 2011, plantingoaks Marysville, OH (Zone 5b) wrote:
I ordered four band size roses from rogue valley in the spring of 2010, I also received a free 'split stem' rose, as per a promotion they were running at the time.
|On Feb 9, 2011, anelson77 Seattle, WA wrote:
My order arrived promptly. The roses were extremely carefully packed and in good condition.
|On Aug 19, 2010, gennyga Decatur, GA wrote:
Yesterday I received six bands from this nursery. Let me just say that the packing of these plants was ridiculously excessive. I nearly killed them trying to get the tape off of their pots. I spent a good half hour trying to free them from this overkill of taping them to the box, each other, and the plants themselves. Invest in some reasonable form of packing, especially when you charge an inordinately high cost for shipping. (Take a clue from Santa Rosa Gardens - they have simple, quality packing and don't charge for extra for it).
|On Aug 4, 2010, mizar5 Merritt Island, FL (Zone 9b) wrote:
|On Jun 18, 2010, AquaEyes11010 Franklin Square, NY wrote:
I've become a new fan of old roses, but I didn't get to grow any of my own yet. My first chance came when I got to put together a garden for the end of my street with money from my city (Buffalo, NY). I planted four large beds of perennials, and incorporated 8 different gallica and 8 different alba roses I ordered from RVR as bands. One was sold out in that size, so I upgraded to the 1 gallon. I also received four unlabeled "mystery" bands and four labeled "split-stem" bands.
|On May 6, 2010, stone_garden Burtonsville, MD wrote:
This was my first time ordering from Rogue Valley Roses so I will leave the rating neutral for now. For me, they were a pricey splurge on two favorite oldies that I once purchased at a third of the cost (sigh) - but they were the only place I could find the old miniature "Strawberry Swirl" and I ordered an old favorite "Medallion" as well. Did appreciate the VERY careful packing - these are bands and the miniature seems like what I typically receive, a healthy cutting with buds and new growth that (hope) will fill a pot by summer's end. The hybrid tea was smaller than I would have expected (10" or so) but seems healthy enough. Will carefully grow these on in pots as per enclosed detailed instructions. The price (for me) was high but at least there are nurseries preserving old varieties in a world swamped with "Knockout" shrub roses. Will change rating when I have more information as to the amount of roots, for now these are resting after a long trip - but yes, for now I would say feel confident if purchasing from these growers.
|On May 5, 2010, EffieH Amston, CT (Zone 6b) wrote:
I had a GREAT experience with this company -- so glad to be able to give them a good review here! They confirmed my order quickly via email -- received my rose (rosa hugonis) within a week and it was large and very healthy! I am very impressed and will definitely order from them again!
|On Apr 4, 2010, princesskatja Puyallup, WA wrote:
I have ordered dozens of roses from Rogue Valley Roses over the past 5 years. Gallons and bands both. At this point, they are definitely the first on my list for roses.
|On Mar 11, 2010, salt1light Puyallup, WA wrote:
Website stated "$2 off gallons". I ordered 2 - 1 gal roses, online 2/17/10. The website did not allow for the $2 reduction. I telephoned before completing my order and was told that their online system does not allow for the $2 reduction, but that upon receiving my order, they would manually make the 2 x $2 ($4) adjustment.
|On Sep 24, 2009, Lucy11 Encino, CA wrote:
First time buyer. I ordered 4 bands. Packaging-great, shipping-fast, customer service-superb, merchandise-not so much...Cuttings is a better phrase than bands to describe them. I could overlook the size but the invisible "presence" of root system is a more serious issue. I'm crossing my fingers...I'm hoping that their class strength (Alba, Gallica and Damask) will pull them thru.
|On Jul 9, 2009, sunnynparadise Tacoma, WA (Zone 8b) wrote:
I ordered my first order from Rogue Valley Roses in June and the order was received promptly. Unfortunately everything was sold out so I was only able to order bands instead of gallons. The prices were very reasonable. I am creating a thornless rose area because I have a little boy and I want him to enjoy them without the danger of getting scratched as much. The roses were packed nicely and one was too small to ship but they gave me the option to substitute so I am just waiting to place another order. I will definitely order from them again. I would love to visit this nursery. I thought their customer service was excellent.
|On Jun 4, 2009, floria Athens, GA (Zone 8a) wrote:
This is the first time I ordered from Rogue Valley Roses. The order was somewhat large- more than 20 roses. Generally, I agree with the posting by vossner: I received small plants, but they were very healthy and grew fast (I re-potted all of them). They do carry a lot of special roses. Upon receipt, most roses had the soil strewn around in the box, but this did not prevent them from recovering quickly. Two roses dried out during the first week and one was mislabeled. While it took some time (over a month of messages), they were in the end replaced at no cost to me. Janet Inada (the owner) responded promptly and graciously to my concerns - she had to go away for personal reasons, which explained the delay. I will most order again from this company.
|On May 23, 2009, wrenhill Decorah, IA wrote:
This was my first order with Roque Valley Roses and I am very happy with the well packaged, healthy roses I received. I am pushing the hardiness zone with a few of my selections, but that is between me and mother nature--I am always willing to give it a try if it is something I really want. I will surely do business with this company again and will think of them when the scent of roses fills the air in my yard.
|On May 15, 2009, garyt Presque Isle, MI (Zone 5a) wrote:
I received 5 band roses, all were excellent quality, two of the roses had buds on them. Excellent packing.
|On Apr 28, 2009, MaryAnn_VA Charlottesville, VA wrote:
I recently ordered 3 bands; they were sent quickly and were very well packaged and very healthy. One of the bands was incorrect; I emailed the company and they immediately sent me the correct plant and told me to keep the incorrect one. I was very pleased with the quality of the roses I received and with the excellent customer service. I can definitely recommend them.
|On Mar 12, 2009, loveblossoms CA,
United States (Zone 8b) wrote:
Wonderful! Beautiful! Excellent! This was my first rose purchase from Rogue Valley Roses and I could not be more delighted. I ordered four rose plats from them with great expectations and they delivered. Their customer service is spectacular. Personable, helpful and prompt communication. Exceptionally packaged plants--very secure! Healthy plants and great selection of roses. Teena and Heidi, thanks so much ladies! I'll be sure to check back with you for more lovely roses in the future! God bless!
On March 12th, 2009, loveblossoms added the following:
that's "plants," not "plats." i don't believe their in the business of "plat" sales!
|On Feb 16, 2009, vossner Richmond, TX (Zone 9a) wrote:
I bought some bands because the prices are very reasonable but was a little concerned because I received sticks. They were healthy and in less than 1 month I have full healthy plants. Their website is very user friendly and they carry a lot of special roses.
|On Jan 8, 2009, Marisa_K Lincoln, CA (Zone 8b) wrote:
I had an all-around great experience ordering from Rogue Valley Roses. They grow all the old garden roses I was looking for. Janet was very nice, very helpful, and when I had questions she responded right away. My nine roses arrived today, two days after they were shipped, fresh and perky and covered in buds, not a thorn out of place. I will absolutely order from RVR again.
|On Dec 11, 2008, chicochi3 Fayetteville, AR (Zone 6b) wrote:
My first time doing business with this company, and so far I am quite pleased. Everything excellent!
|On Oct 29, 2008, timbers Vallejo, CA wrote:
My plants arrived in record time, and were so securely packed that I had trouble getting them unpacked. As an added bonus, Perfume Delight had a beautiful very fragrant bloom.
|On Oct 24, 2008, rosesnpots Virginia Beach, VA wrote:
Living on the east coast, I usually do not purchase roses from the other side of the country because of length of shipping and costs. However, since Rogue Valley Roses was the only vendor where I could purchase the 2 Paul Barden roses I have been wanting for a long time I took the chance and was very pleased. The 2 roses arrived on time as promised in wonderfull condition. They responded all my emails quickly and answered all questions truthfully. I will do business with them again.
|On Jun 2, 2008, trospero Corvallis, OR wrote:
I received my plant of 'Old Port' (hard to find McGredy rose!) from Rogue Valley about 6 weeks ago. It was a five gallon specimen and was far larger than I expected to receive. It was very carefully packaged and arrived with no damage whatsoever, even with loads of tender new growth on it. Clearly the people who pack the plants for shipping care a great deal about their work.
|On May 12, 2008, cfarres Deering, NH (Zone 4b) wrote:
I ordered 8 bands last fall for spring delivery. I got the notification of shipment on 5/5, and received them on 5/7 (from the West Coast to the East Coast - not bad!).
|On May 4, 2008, michelleyk Whittier, CA wrote:
This was my first experience with band roses( and ordering plants online), and honestly, I was pleasantly surprised!
On April 9th, 2009, michelleyk changed the rating from positive to neutral and added the following:
Well, after a year, my band roses are slightly stunted and 3 have simply died. My other roses (including some bare roots purchased a month ago) are flourishing happily under the exact same conditions.
I don't think that I'm cut out for growing band roses. While I was very excited to find Paul Barden cultivars, but unfortunately since they're so delicate and small they simply don't do well for me.
If they ever make the Paul Barden roses available in bare root or 5 gallons I may make another attempt, but not at this time! :)
|On Mar 25, 2008, Zuzu Sebastopol, CA (Zone 9a) wrote:
I've bought dozens of roses from Rogue Valley in the last couple of years and I've never been disappointed. Every single rose has been healthy and viable. The one rose that had been mislabeled was replaced without delay and with sincere apologies.
|On Mar 22, 2008, mtnqueen Ellijay, GA wrote:
March 22 2008
On Mar 22, 2008, Rogue Valley Roses responded with:
On Mar 22, 2008 3:27 PM, Rogue Valley Roses added:
On Thursday, November 1, 2007, at 7:28 a.m. Rogue Valley Roses received the following email from this customer:
|On Mar 21, 2008, vasue Charlottesville, VA wrote:
My first order from Rogue Valley arrived today (auspiciously) on the first day of Spring. The roses - all climbers - are beautiful & healthy. The gallons are well-grown "teenager" plants ready to go in the dirt. The pots are thick with fibrous roots that have grown through the drain holes. Each of the pillar types (8' when mature) has at least two multi-branched 18" canes growing from the roots. The canes of tall (20'+) Jaune Desprez rise 40"+. She had to ride in her own carton to accommodate all 5(!) canes with their side branches and the longest were curled in the box.
|On Feb 20, 2008, kevinofyardley Morrisville, PA wrote:
I've been dealing with Rogue Valley Roses for more than a year now and I've been extremely pleased with their knowledge, service and their gorgeous healthy roses. All has been as advertised and more. I've lost track of all I've bought for them -- easily into the thousands of dollars -- and yet they were just as responsive and helpful to me when I was buying my first rose from them as they are now. I think of all the roses I've bought from them I've only had one not work out. I didn't ask for a refund -- just happened to mention in passing that died soon after arrival -- and they insisted on sending me a replacement. I didn't think anyone provided that type of service anymore. The folks at Rogue Valley seem to genuinely want to my garden to thrive and to share their knowledge -- almost as if the sale was an afterthought. Janet, the owner, has spent much time mentoring me over the phone and teaching me about rose culture and helping me make the best choices for my zone and my taste. I know so much more and have such a beautiful garden thanks to the wonderful people at Rogue Valley Roses. You can't go wrong with them. Simply outstanding!
|On Feb 10, 2008, Ice_Angel wrote:
I have done business with this company a few times, ordering both bands and gallons. The first time, the bands were tiny sticks. 4 bands in particular were barely rooted cuttings, not even filling out the band pot with roots. When the cutting was removed from the band, the roots were about 2 inches long and there were 5 roots on one, 4 roots on the other and not many more on the rest of them. I carefully repotted them in a better pot and put them in my greenhouse to grow. The following year, I potted them up to 1 gal. pots and grew them out some more. I had also ordered some 1 gal. roses. None of them had their roots filled out in their pots either and had looked like they were recently planted from bands. I did call the company and left a message with a woman. I explained to her what I wrote above and gave her my telephone number. She said she would have the owner call. I work but have an answering machine and a caller I.D., I never heard from them. Based on the ratings, I thought it may have been a mistake of what I had received so I called back again and explained again and the guy I spoke with on the phone said some grow slow and the description I gave sounded right. Even the 3 inch roots on the gal.'s I asked ? And he said yes.
|On Feb 8, 2008, greybird Vernon, TX wrote:
I have ordered 6 band-size roses from Rogue Valley over the last two years. These roses arrived very healthy and large for band size plants. Not only have they survived, but thrived, currently mature size, or close to it. This company delivers super service, fast friendly emails, great packing/fast shipping and, of course, excellent plants! I would recommend Rogue Valley to anyone.
|On Dec 14, 2007, luvaduk1 Provincetown, MA wrote:
Last Spring, I was looking for Lyda Rose online. The rosary I usually use online had none in stock. Rogue Valley was the only one I found that had it. I needed four. They only had that many in bands. I bought those and planted them immediately. They not only thrived but grew into quite substantial bushes and bloomed profusely all summer. Staff called me to ask how they were doing!! The plants, delivery, communication all were top notch. I will definitely use them again.
|On Nov 25, 2007, trackinsand mid central, FL (Zone 9a) wrote:
this was my first time ordering from rogue. the packaging was perfect as was the shipping time. i ordered several one gallon plants and several bands. the bands are very, very small, just tiny sticks, but they look healthy enough and i've transplanted them into gallon pots until they get big enough to put in the garden. of the three that came in gallon containers, only one had roots that actually filled the container, another was just acceptable and the third had a root system that would have barely filled a band pot. i'll change my rating to positive if they live but considering the shipping cost to my area, i doubt i would order again. i knew about the hefty shipping cost ahead of time, so i'm not complaining about that. i think for a person living in their area, it would be a great place to find "hard-to-find" roses. they have quite an online selection.
On May 6th, 2008, trackinsand changed the rating from neutral to positive and added the following:
i am satisfied that all of the roses i previously ordered are thriving now and, as promised, am changing my rating to a positive. i also think i may order from them again if they have a rose that i just can't live without! lol
|On Aug 29, 2007, Len123 Adrian, MO (Zone 6a) wrote:
this spring i ordered and recvd 85-100 roses i forget exactly.
|On Apr 21, 2007, corylisrose Paradise, CA wrote:
|On Apr 19, 2007, grampapa Wheatfield, NY (Zone 6a) wrote:
I ordered 5 roses (one gallon and 4 bands). The gallon looks great. Three of the bands range from great to acceptable. The fourth is a rooted cutting with a few wilted leaves and no branches at all. It looks healthy and with time will probably grow into a rose bush.
On April 28th, 2007, grampapa changed the rating from neutral to positive and added the following:
I am changing my rating to postive. One day after I posted this I got an e-mail, before they even read the e-mail I sent, that they realized they had not sent my free rose. I received it 3 days later and it is a beautiful plant. I also got a reply to my complaint about the small band. Janet said that this rose is a slow grower, but if it doesn't show some new growth within a couple of weeks they will replace it.
|On Jan 31, 2007, Thesniffer Saint Petersburg, FL wrote:
My first time ordering from Rogue Valley went smoothly, good website, good service.
|On Aug 26, 2006, RosyRapture Saint Louis, MO wrote:
I ordered two roses from Rogue Valley this season, and had questions prior to my order. Janet, the owner, got back to me quickly even though it was a holiday weekend. She spent a good deal of time with me on the phone, and I got the impression she was a very conscientious lady concerned with customer satisfaction and good business practices.
On April 25th, 2007, RosyRapture added the following:
I made a second order this year, for Parade (climber), Ghislaine de Feligonde (rambler), and Ilse Krohn Superior (climber)--all bands.
All three plants were green and healthy. The Ghislaine was huge for a band, busting out with a gallon's worth of growth and root mass. The Parade was medium sized but I popped it into the ground (I'd prepared the site previously) and it has already started to root and take off. The Ilse Krohn is still waiting to be planted, but it is perky and healthy as can be.
I LOVE the selection of roses at Rogue Valley. Many of the varieties are so historic, and representative of some of the very best varieties of their class. They are from all over the world, from all time frames in horticultural history. It truly is an archive of fabulous roses, from ancient times to the present. If I didn't have limited space and a garden almost fully planted out, I would be on the website night and day, ordering almost every variety. (sigh...)
|On Aug 16, 2006, vabyvlue Taylorsville, UT (Zone 6b) wrote:
I bought an Eugene de Beauharnais rose in a band size from this company. The plant didn't make it so I contacted the company. They called me and after answering their questions, they offered to replace my plant if I paid for the shipping. I also paid for an upgrade from a band to a gallon size. I receive my replacement plant last week and it is beautiful. They are very professional and I am highly impressed with their customer service. Will sure recommend and buy from again.