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|On May 18, 2017, quitaque Avondale, LA wrote:
Posted on May 16, 2017, updated May 18, 2017
On May 16th, 2017, quitaque added the following:
FOLLOW UP: They didn\'t steal my money. After three emails and four follow up phone calls including a threat of legal action, they finally refunded it and even sent a nice apology. I don\'t know what\'s going on there, but they obviously have very serious management issues. I hope they are able to get things back on a better footing as I\'ve had good experiences with them in the past, but as of today\'s date (May 2017) I would strongly recommend against doing business with them.
On May 18th, 2017, quitaque changed the rating from negative to neutral and added the following:
I'm changing my rating from negative to neutral since they FINALLY refunded my money.
|On Jun 6, 2015, clanross Lanexa, VA (Zone 7b) wrote:
I have ordered twice from Rogue Valley. I love their selection and I got 12 roses from them last year -- all of which are doing well. I am very pleased with that order. However, I ordered a custom root, waited a long time and then got an email that it was available. I paid it ($42) and waited over a week and then sent an email to inquire. A woman (not Janet) called back and told me it was not available and asked if I wanted a substitute. I opted for a refund. A week or so later I got an email advertisement, and there is the rose I had ordered under the heading of "restocked favorites." ??? I called, ordered it (at the regular price) and waited. Then I got another email saying it was not available. I called again and ended up talking to "Janet" who was exceptionally nice and said that though they did not have a rooted cutting available, she might be able to send me a sucker from the mother plant. I was happy to accept. A few days later, another email saying it was not available. ??? Here we go again... I wrote back and reminded "Brooke" that I had talked to Janet about the sucker plant. She got back to me and said that it had been worked out and all was well. Yesterday I got a huge, leafy Felicite Parmentier sucker. It really looks great. So..... while I have had a great experience growing their roses, the "waiting list" system is awkward at best. Don't give up, and best results if you are able to talk to "Janet." :)
|On Aug 19, 2010, gennyga Decatur, GA wrote:
Yesterday I received six bands from this nursery. Let me just say that the packing of these plants was ridiculously excessive. I nearly killed them trying to get the tape off of their pots. I spent a good half hour trying to free them from this overkill of taping them to the box, each other, and the plants themselves. Invest in some reasonable form of packing, especially when you charge an inordinately high cost for shipping. (Take a clue from Santa Rosa Gardens - they have simple, quality packing and don't charge for extra for it).
|On May 6, 2010, stone_garden Burtonsville, MD wrote:
This was my first time ordering from Rogue Valley Roses so I will leave the rating neutral for now. For me, they were a pricey splurge on two favorite oldies that I once purchased at a third of the cost (sigh) - but they were the only place I could find the old miniature "Strawberry Swirl" and I ordered an old favorite "Medallion" as well. Did appreciate the VERY careful packing - these are bands and the miniature seems like what I typically receive, a healthy cutting with buds and new growth that (hope) will fill a pot by summer's end. The hybrid tea was smaller than I would have expected (10" or so) but seems healthy enough. Will carefully grow these on in pots as per enclosed detailed instructions. The price (for me) was high but at least there are nurseries preserving old varieties in a world swamped with "Knockout" shrub roses. Will change rating when I have more information as to the amount of roots, for now these are resting after a long trip - but yes, for now I would say feel confident if purchasing from these growers.
|On Sep 24, 2009, Lucy11 Encino, CA wrote:
First time buyer. I ordered 4 bands. Packaging-great, shipping-fast, customer service-superb, merchandise-not so much...Cuttings is a better phrase than bands to describe them. I could overlook the size but the invisible "presence" of root system is a more serious issue. I'm crossing my fingers...I'm hoping that their class strength (Alba, Gallica and Damask) will pull them thru.
|On May 4, 2008, michelleyk Whittier, CA wrote:
This was my first experience with band roses( and ordering plants online), and honestly, I was pleasantly surprised!
On April 9th, 2009, michelleyk changed the rating from positive to neutral and added the following:
Well, after a year, my band roses are slightly stunted and 3 have simply died. My other roses (including some bare roots purchased a month ago) are flourishing happily under the exact same conditions.
I don't think that I'm cut out for growing band roses. While I was very excited to find Paul Barden cultivars, but unfortunately since they're so delicate and small they simply don't do well for me.
If they ever make the Paul Barden roses available in bare root or 5 gallons I may make another attempt, but not at this time! :)
|On Jan 31, 2007, Thesniffer Saint Petersburg, FL wrote:
My first time ordering from Rogue Valley went smoothly, good website, good service.