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|On May 5, 2017, FBerryFarms Hamilton, OH wrote:
DO NOT BUY FROM THIS BUSINESS. I Bought 2 roses for over $60. The Roses were never mailed. RVR did not respond to any emails. RVR did not respond to any phone calls. When the Credit Card Company contacted them they were hostile and refused to refund the "purchase" to which they never submitted the Roses. I spend THOUSANDS of dollars every year on plants. By far RVR is one of the very worst companies I have dealt with.
|On Apr 25, 2017, lillsoldat7 Easley, SC wrote:
I would say, "Approach with caution". You had better want whatever rose you are ordering badly enough to deal with the very poor customer service you will encounter if things go wrong with your rose. I ordered a total of five roses from RVR last year. Four of them arrived small but healthy and have thrived quite well with the appropriate tending. One (Apricot Nectar) arrived dying and despite my babying it died after a week. I then spent a month chasing RVR down to get a replacement plant. None of the people were all that solicitous, in my opinion, and I hung up from our conversations with the impression that I was placing a great imposition on these people for desiring they stand behind their product. On top of that, I had to pay yet more shipping in order to receive my replacement plant, which I believe is very poor customer service, indeed. This year I've just noticed that one of my purchases from them must be the wrong plant, as the blooms should be coral pink but the buds are completely white and they haven't even opened all the way. Upon calling to try to clear up this confusion I was informed that I hadn't even paid for the plant, which I quickly found proof in my bank statements that I had. I'm still waiting to hear back on the results of this latest issue.....
|On Oct 14, 2016, pauley2 Pacific Grove, CA wrote:
Received a misidentified rose. No response to my requests that they honor their guarantee. Don't waste your time and money. There are better suppliers.
|On Jul 12, 2016, mariana1 Stockton, CA wrote:
I ordered a rose from this company, my plant arrived very dry (yellow/brown color)i contacted the company and after many call/emails(pictures) finaly talked to the owner (janet)
|On Jul 5, 2016, OldPumpkin North Smithfield, RI wrote:
This year I ordered 4 roses from Rogue valley , and they arrived on scedule but were little 6 inch twigs . they died off one by one there is only 1 left alive. The roses from another company are doing fine !
|On Jul 4, 2016, Jess187 Shingletown, CA wrote:
I had an absolutely negative experience with this company, from quality of plants to customer service. A boule de neige arrived, weak, spindly, and completely covered in powdered mildew. After speaking with my sister on the phone and seeing pictures , the representative agreed to replace the rose, as well as add a free rose. However, by the next week, she went back on the agreement and agreed only to a partial refund, 19 dollars back on a 32 dollar purchase. I paid 13 dollars for a headache. Then there was the autumn damask rose. This rose arrived poorly packaged, with the packing tape wrapped directly onto the base of the stem of the rose. After removing the tape as carefully as possible, a black spot developed where the tape was stuck onto it, and this plant quickly died. This time the company never responded. The first lady my sister spoke to blamed this years new employees, saying that the new hires did not know what they were doing and were poorly packaging the plants, as well as sending out subpar plants. She did not stand behind her company and did not honor her word.All of the other roses I ordered from multiple other companies this year are all flourishing, but the 2 most expensive plants I bought this year arrived in very poor shape and died quickly. DO NOT BUY from Rogue Valley Roses
|On Feb 27, 2016, RosaEthel Hull, MA wrote:
When I checked this forum, I wasn't surprised to see similar complaints. It confirms my impression - I think the refusal to send a standard order confirmation or account password (to check order status) is deliberate. They were very quick to respond to my order with a long distance phone call and an email asking to charge additional shipping for a "free" rose. But after my repeated emails and 2 phone calls, I still never received an email response - no confirmation of my order or order cancellation. I think I need to scrutinize my credit card bill in case the purchase wasn't cancelled. I just can't believe such awful business practices for online sales. The web site wouldn't even send an account confirmation email. Janet suggested this was a recent and minor issue but I just don't believe it, considering all the complaints about lack of communication.
|On Jul 22, 2015, bluebuster77 Belmont, CA wrote:
Posted on January 14, 2015, updated July 22, 2015
On March 30th, 2012, bluebuster77 changed the rating from positive to neutral and added the following:
I think I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'m not overjudging on size of the roses. Roses are exactly like barely alive short stem. I have to put more effort to raise them and make sure my roses were not die. I expected well rooted plants with few leaves but Rogue valley roses are not like that. Packaging was terrible, I lost few sprouts from their short stem rose :( I rather like to thanks EB stone to saving those roses.
On December 16th, 2014, bluebuster77 changed the rating from neutral to negative and added the following:
Bad communication. Once you placed order you have no chance to change or correct even is you sent email before shipping. Their contact us is totally useless.
On December 21st, 2014, bluebuster77 changed the rating from negative to positive and added the following:
On December 21st, 2014, bluebuster77 added the following:
I received phone message from Janet the owner of Rogue Valley, after my complaint. I work at night, so I return message on 2AM Sunday morning and shockingly she picked up my call. It\\\\\\\'s more serious than something I am not happy with. I was shame that she took care of great customer service more than I expected. Then she said she will take care of something regarding of plants I am not happy with. I apologize.
On January 8th, 2015, bluebuster77 changed the rating from positive to negative and added the following:
I thought I was wrong about this nursery is lack of communication over email. And I realized that overall communication was very bad. Very careful that if you placed order, no chance to make changes even you have enough time. First time was no email response, only few weeks later I order again and want to make some chages. I called and left voice message. No response until package is received and sent me rose that I don\\\'t want. I\\\'m very upset even through plants are in great shape. What can I do? Their silent communication killing me. How to dealing with business with Zero communication.
On January 14th, 2015, bluebuster77 changed the rating from negative to positive and added the following:
On July 22nd, 2015, bluebuster77 changed the rating from positive to negative and added the following:
I prefers for myself and recommended to all rose community about RVR. One of rose from my winter order recently bloom and NOT true to the name. I informed them twice but no response. Communication is bad part of RVR, see my previous comments. No excuse for other reason this time because they did not response more than one time. I move forward to take action ASAP.
|On May 16, 2015, kyaneo Eugene, OR wrote:
I had been on the waiting list for a climbing rose for over a year. When it became available, I called to place the order and received horrible treatment from Janet, probably the owner. She attempted to raise the price of the rose from what was quoted in writing in the email I received stating it was now available. When I objected to the price raise, she screamed at me and refused to place the order. Later that day I ordered the rose from the nice woman I had previously spoken to, Kathy, who did not impose the price raise, by the way.
|On Jul 23, 2014, NoahH Corvallis, OR wrote:
Posted on July 17, 2014, updated July 23, 2014
On July 17th, 2014, NoahH added the following:
My rating remains the same but I spoke out of anger and haste to say that they are running a scam. I will be more careful in the future as to not speak out of anger when posting a review. My apologies.
On July 23rd, 2014, NoahH added the following:
I recently received credit from this company. However, I will never buy from them again due to their poor and insulting comments to my queries.
|On Jun 14, 2014, GAGardener3 Augusta, GA wrote:
Posted on June 14, 2014, updated June 14, 2014
On June 14th, 2014, GAGardener3 added the following:
I should also add that the "mystery rose" promo they're offering appears to be a way to get rid of cast-offs. Although the four I paid for and the mystery rose I chose from the list are thriving, the mystery rose I was sent looked dried and sickly when it arrived and died quickly in the same bed.
|On Jun 2, 2014, HedgerowRose State College, PA wrote:
It's a shame that I have to leave such a negative review for this company because I have ordered many, many roses from them in the past and they've always arrived on time without any issues.
|On May 23, 2014, apolloobserved Concord, CA wrote:
DO NOT ORDER FROM THEM!!! I have purchased roses in the past and had mixed up orders. The worst situation happened this Spring. I ordered 5 climbers. I got a message from the US post office stating that they were holding my roses. I got to the post office the next day. The post office could not believe that I had to sign for live plants-the lady was also a Rosarian. I opened the box to find 5 roses (climbers) dried, tangled and half dead. I emailed them-no response after 3 weeks. I called and left voicemail-no response. Finally I got through on the phone-what a joke! The employees told me that they were fed up with the owner Janet and her poor business practices and that I was not the only person who was complaining. I sent them pictures of the 5 half dead, tangled, dried out damaged climbers I received. I requested that the owner (Janet) email on how she was going to handle the situation. She called me on the phone! Derrr! She began to tell me about her personal problems and how the post office screwed up. She stated that she would give me a free rose for the problem- that never happened. Meanwhile a rose I wanted from my waitlist was now available. I ordered and paid for the rose and it never arrived after 1 month. I called inquiring about my rose that I paid for and she said she could not find the order-yet my account was charged. I told her to give me back my money. It devolved into a shouting match. Once again she started on her personal problem litany. I told her I don't care about her problems. She said she would refund me my money. I contacted my bank and told them I ordered a rose and never received it and contacted the seller. 2 weeks later she refunded my money. I told her that I would post what happened-and now have done so. I WILL NEVER ORDER FROM THEM AGAIN. One too many problems. BE WARNED. (sorry to shout but I don't want someone to experience what I had to go through) btw I have ordered over $600 worth of roses from her-NO MORE OF MY BUSINESS JANET!
|On May 7, 2014, shibaakiba Mechanicsville, VA wrote:
I ordered four unique roses from this company. When my plants arrived they were infested big bugs , and some were really dry. I contacted the company and talked to the owner she would not accept that these items were in bad condition when they arrived. She said that it must have been my fault for not taking care of them. She basically accused me of lying about the condition of these plants, as she said nothing Will ship from her company in bad conditions. She argued on the phone with me and she would not hear anything I had to say. I paid over hundred dollars four these four roses and I got nothing in return. I would never do business with this company again please be careful when you buy items from this company if your plants arrive with bad condition it is no replacements or even a small apology
|On Feb 26, 2014, jackiengibson Indianapolis, IN wrote:
The two plants I received last spring looked healthy and grew well. One which was supposed to be the single pink rose Dainty Bess bloomed yellow and double. I contacted the company in June, sent a photo of the bloom, and was assured that they would send me the correct rose. I never heard from them again. When I emailed again in October to ask whether they would be sending me a Dainty Bess for spring 2014, they did not respond.
|On May 20, 2012, Scooty Peterborough,
United States wrote:
Posted on May 17, 2012, updated May 20, 2012
On May 20th, 2012, Scooty changed the rating from neutral to negative and added the following:
I just received an email from the owner Janet. She suggested trimming the broken cane to the first bud below. This will leave me with a rose with 1 cane of about 5-6 inches and one of 8 inches.
The reason two of the roses are so small was the cold spring they had in Oregon. Paying over $100,- for 4 bands inclusive shipping is not worth the price in this case.
|On Mar 11, 2010, salt1light Puyallup, WA wrote:
Website stated "$2 off gallons". I ordered 2 - 1 gal roses, online 2/17/10. The website did not allow for the $2 reduction. I telephoned before completing my order and was told that their online system does not allow for the $2 reduction, but that upon receiving my order, they would manually make the 2 x $2 ($4) adjustment.
|On Mar 22, 2008, mtnqueen Ellijay, GA wrote:
March 22 2008
On Mar 22, 2008, Rogue Valley Roses responded with:
On Mar 22, 2008 3:27 PM, Rogue Valley Roses added:
On Thursday, November 1, 2007, at 7:28 a.m. Rogue Valley Roses received the following email from this customer:
|On Feb 10, 2008, Ice_Angel wrote:
I have done business with this company a few times, ordering both bands and gallons. The first time, the bands were tiny sticks. 4 bands in particular were barely rooted cuttings, not even filling out the band pot with roots. When the cutting was removed from the band, the roots were about 2 inches long and there were 5 roots on one, 4 roots on the other and not many more on the rest of them. I carefully repotted them in a better pot and put them in my greenhouse to grow. The following year, I potted them up to 1 gal. pots and grew them out some more. I had also ordered some 1 gal. roses. None of them had their roots filled out in their pots either and had looked like they were recently planted from bands. I did call the company and left a message with a woman. I explained to her what I wrote above and gave her my telephone number. She said she would have the owner call. I work but have an answering machine and a caller I.D., I never heard from them. Based on the ratings, I thought it may have been a mistake of what I had received so I called back again and explained again and the guy I spoke with on the phone said some grow slow and the description I gave sounded right. Even the 3 inch roots on the gal.'s I asked ? And he said yes.