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Comments regarding Rogue Valley Roses

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  Feedback History and Summary  
52 positives
7 neutrals
11 negatives

Comments:

RatingAuthorContent
Negative NoahH
(1 review)
On Jul 23, 2014, NoahH Corvallis, OR wrote:

Posted on July 17, 2014, updated July 23, 2014
Posted on July 17, 2014, updated July 17, 2014
DO NOT BUY FROM THIS WEBSITE. I purchased a rose, was told it was going to be shipped, it never arrived. I called four times asking for a refund of my purchase price to no avail. I finally had to call the credit card company and file a disputed claim to get my money back. In my opinion this company is running a scam.


On July 17th, 2014, NoahH added the following:

My rating remains the same but I spoke out of anger and haste to say that they are running a scam. I will be more careful in the future as to not speak out of anger when posting a review. My apologies.
On July 23rd, 2014, NoahH added the following:

I recently received credit from this company. However, I will never buy from them again due to their poor and insulting comments to my queries.
Negative Leenechan
(1 review)
On Jul 19, 2014, Leenechan Cheshire, CT wrote:

Posted on July 6, 2014, updated July 19, 2014
Posted on June 25, 2013, updated July 6, 2014
Posted on June 24, 2013, updated June 25, 2013
I have been ordering from RVR for two years and probably have about fifteen roses from them. Some of the bands I've received have been small, but many of them have been large and they've all done well in my garden. I've been especially impressed with some of the roses I received from them this spring. Belle de Crecy, Alchymist and Marianne are all once-bloomers, and I was overjoyed that they arrived with buds.

Unfortunately, last year I ordered Duchesse de Montebello (a pale pink Gallica rose) from them and it did not have buds. I received it as a small band with very healthy roots and it took off like crazy in my garden. Within a month it had outpaced a lot of my gallon roses.

I had wanted DdM for a long time, and was overjoyed that it was doing so well. However, this spring when it bloomed for the first time I was dismayed to discover that it was a deep pink/red Gallica with a prominent green vegetal center--it was not DdM. I'm not sure what it is, but it looks like either Duc de Guiche or Belle Herminie. I emailed RVR and used their contact form to report the error. I received one response on 6/12 stating that they were very busy and would be back to me on the following Friday (6/14). I never got another message--that was the last I heard from them. I tried contacting them with more photos a week after that response (6/19) and when I still didn't get a response I sent them another mail on the 23rd. I still haven't received a response regarding this order. I'm getting very concerned because Duchesse de Montebello is a rare rose and I have no other way to purchase it. Also, it's tough when you spend a year patiently tending to a rose that only blooms once only to discover it wasn't what you ordered. I probably wouldn't be so concerned if it were a repeat bloomer.

I'm not very happy to have to resort to posting to a public forum about this issue, but I'm not getting any response from them all. I could call them, but it's a toll number and considering that I would need photo evidence to prove my case, and you can't send that over the phone, there doesn't seem to be much point.

I don't know if they aren't contacting me because they're busy, or because they're losing my messages. I've been happy with RVR for two years, but if this issue isn't resolved in the next couple of weeks I'm going to lose faith with them. I don't think I can order from a rose nursery I can't trust.


On June 25th, 2013, Leenechan changed the rating from neutral to positive and added the following:

Shortly after posting my review I received a very kind response from RVR,. There was a mix-up, but the issue has now been resolved--I'll be receiving my replacement Duchesse de Montebello free of charge. Other than my difficulty in contacting them, I have been very happy with my experience with this company. I do plan on continuing doing business with them in the future.
On July 6th, 2014, Leenechan changed the rating from positive to negative and added the following:

Unfortunately, a year later, the replacement Duchesse de Montebello has bloomed and is not Duchesse de Montebello. I sent two e-mails and photographic proof to Rogue Valley Roses, and to this date have gotten no response. In addition to this, I ordered a band of Botzaris on 6/12 and requested shipping a week later. I was charged for this rose, but it was never shipped and Rogue Valley Roses did not respond to my e-mailed request for an update on this order. I still don't have Duchesse de Montebello and am now out $33+ for a rose they never sent me...if I don't get a response soon(and I doubt I will)the only thing left for me to do is dispute the charge for Botzaris with my credit card company. I'm really disappointed...RVR has a lot of rare roses and I've spent hundreds of dollars on their site, but they have treated me with such little regard that I will never be able to do business with them again.
On July 19th, 2014, Leenechan added the following:

I gave Rogue Valley Roses one last chance to remedy this situation, but they failed to do so. My credit card company ruled in my favor and gave me my money back. Rogue Valley Roses continues to send me mails with updates about new roses so they're obviously still functioning as a company. I am very, very disappointed that a company that I have given hundreds of dollars to would treat a customer like this. If the other reviews on this site are any indication, I'm not the only person RVR has done this to recently. I've had problems with other rose companies in the past(a given, since they're dealing with living merchandise) but no other company has gone so far as to take my money, not give me the item I purchased, and completely disregard any attempts to contact them about the missing order. If I had used PayPal instead of a credit card, this situation would have turned out even worse, as PayPal has a time limit for refunds.
Negative GAGardener3
(1 review)
On Jun 14, 2014, GAGardener3 Augusta, GA wrote:

Posted on June 14, 2014, updated June 14, 2014
Unfortunately, I can't recommend ordering from this company mostly due to the service provided (or lack thereof). I chose four hybrid musk roses to plant in my garden and, after shopping around, felt that Rogue had the best selection. I specifically chose this company because it was the only one that I found had the Belinda hybrid musk I was looking for, which was really the only reason. I placed my order and my two free roses from the promo they were offering (a Robin Hood and then whatever mystery rose they happened to send). When my package arrived, I had two of the same kind of roses labelled ... and no Belinda. I emailed them, left a voicemail and submitted a comment on their website form asking if it was possible that perhaps the two Felicias I received were just mislabeled. No response. I emailed again. No response. A simple "Our mistake" would have sufficed instead of being totally ignored over their error. I won't use them again.


On June 14th, 2014, GAGardener3 added the following:

I should also add that the "mystery rose" promo they're offering appears to be a way to get rid of cast-offs. Although the four I paid for and the mystery rose I chose from the list are thriving, the mystery rose I was sent looked dried and sickly when it arrived and died quickly in the same bed.
Negative HedgerowRose
(1 review)
On Jun 2, 2014, HedgerowRose State College, PA wrote:

It's a shame that I have to leave such a negative review for this company because I have ordered many, many roses from them in the past and they've always arrived on time without any issues.

HOWEVER, it's been WEEKS since I was told I would receive a refund for a rose that I paid for and then became unavailable. Details below:

--I was initially emailed by Janet stating that the rose was not available and she would refund my money.
--Days went by and nothing. Contacted them via email to ask what the status was on my refund and never got a reply.
--Next, I called and reached a very clueless/flustered sounding woman on the phone who said to me in a very exasperated tone as though she couldn't be bothered, and I quote, "Well, I'm sure you'll get your refund eventually!!" She then took my number and said she would get back to me that day. Never heard from her again.
--So the following week my husband called and spoke with the same woman who told him she would send it that day. Of course she did not.

We tried to open a case against them in Paypal but since I ordered/paid in December of last year it was too late to do so. >>> Since so many of us reserve roses months in advance I recommend using a credit card and not your Paypal account to protect your purchases!! Lesson learned there.

My husband wrote them AGAIN yesterday with some choice words I'm sure, but fat lot of good it will do. This company has shown their true colors and they're not good.

I know it's only $20 or so, but it's the principal, you know? How hard is it to just refund a customer's money? Makes you wonder how they're managing to stay in business.

BE WARNED.

Negative apolloobserved
(1 review)
On May 23, 2014, apolloobserved Concord, CA wrote:

DO NOT ORDER FROM THEM!!! I have purchased roses in the past and had mixed up orders. The worst situation happened this Spring. I ordered 5 climbers. I got a message from the US post office stating that they were holding my roses. I got to the post office the next day. The post office could not believe that I had to sign for live plants-the lady was also a Rosarian. I opened the box to find 5 roses (climbers) dried, tangled and half dead. I emailed them-no response after 3 weeks. I called and left voicemail-no response. Finally I got through on the phone-what a joke! The employees told me that they were fed up with the owner Janet and her poor business practices and that I was not the only person who was complaining. I sent them pictures of the 5 half dead, tangled, dried out damaged climbers I received. I requested that the owner (Janet) email on how she was going to handle the situation. She called me on the phone! Derrr! She began to tell me about her personal problems and how the post office screwed up. She stated that she would give me a free rose for the problem- that never happened. Meanwhile a rose I wanted from my waitlist was now available. I ordered and paid for the rose and it never arrived after 1 month. I called inquiring about my rose that I paid for and she said she could not find the order-yet my account was charged. I told her to give me back my money. It devolved into a shouting match. Once again she started on her personal problem litany. I told her I don't care about her problems. She said she would refund me my money. I contacted my bank and told them I ordered a rose and never received it and contacted the seller. 2 weeks later she refunded my money. I told her that I would post what happened-and now have done so. I WILL NEVER ORDER FROM THEM AGAIN. One too many problems. BE WARNED. (sorry to shout but I don't want someone to experience what I had to go through) btw I have ordered over $600 worth of roses from her-NO MORE OF MY BUSINESS JANET!

Negative shibaakiba
(1 review)
On May 7, 2014, shibaakiba Mechanicsville, VA wrote:

I ordered four unique roses from this company. When my plants arrived they were infested big bugs , and some were really dry. I contacted the company and talked to the owner she would not accept that these items were in bad condition when they arrived. She said that it must have been my fault for not taking care of them. She basically accused me of lying about the condition of these plants, as she said nothing Will ship from her company in bad conditions. She argued on the phone with me and she would not hear anything I had to say. I paid over hundred dollars four these four roses and I got nothing in return. I would never do business with this company again please be careful when you buy items from this company if your plants arrive with bad condition it is no replacements or even a small apology

Negative jackiengibson
(1 review)
On Feb 26, 2014, jackiengibson Indianapolis, IN wrote:

The two plants I received last spring looked healthy and grew well. One which was supposed to be the single pink rose Dainty Bess bloomed yellow and double. I contacted the company in June, sent a photo of the bloom, and was assured that they would send me the correct rose. I never heard from them again. When I emailed again in October to ask whether they would be sending me a Dainty Bess for spring 2014, they did not respond.

Negative Scooty
(8 reviews)
On May 20, 2012, Scooty Peterborough
United States wrote:

Posted on May 17, 2012, updated May 20, 2012
I just received 5 different roses and 1 gift rose. Two roses was fine and of decent size, albeit still small for the price they charge. The third rose had one of the two main stems broken.The fourth rose was 7 inches tall, so below par for me. The gift rose was 6 inches tall.
I e-mailed the company but have not received an answer yet. Will update this comment next week with the final results.
At this moment I would not order from them again based on the very small size of half of the shipment.


On May 20th, 2012, Scooty changed the rating from neutral to negative and added the following:

I just received an email from the owner Janet. She suggested trimming the broken cane to the first bud below. This will leave me with a rose with 1 cane of about 5-6 inches and one of 8 inches.
The reason two of the roses are so small was the cold spring they had in Oregon. Paying over $100,- for 4 bands inclusive shipping is not worth the price in this case.
Negative salt1light
(1 review)
On Mar 11, 2010, salt1light Puyallup, WA wrote:

Website stated "$2 off gallons". I ordered 2 - 1 gal roses, online 2/17/10. The website did not allow for the $2 reduction. I telephoned before completing my order and was told that their online system does not allow for the $2 reduction, but that upon receiving my order, they would manually make the 2 x $2 ($4) adjustment.
The adjustment never came. I emailed them 3/3/10 regarding my $4 adjustment. I did not receive a response. I will not follow-up another time. Will not order from them again.

Negative mtnqueen
(19 reviews)
On Mar 22, 2008, mtnqueen Ellijay, GA wrote:

March 22 2008

My first (and will be only) order was placed October 2007. 2 roses (5 gal Baroness Rothschild and a band Joyce Barden)Yes, I paid the extra for the 5 gal and it didn't look the best when it arrived. In all honesty I must say it survived the winter and is now looking completely healthy. The band did not survive and I e-mailed them with a question about their guarantee. Since they did not want to hear my comments, of course I received no response to my e-mail. There are too many other reputable rose vendors to bother dealing with them again.


On Mar 22, 2008, Rogue Valley Roses responded with:

"


On Mar 22, 2008 3:27 PM, Rogue Valley Roses added:

On Thursday, November 1, 2007, at 7:28 a.m. Rogue Valley Roses received the following email from this customer:

I received my order Wednesday---2 roses Baroness Rothschild (5 gal)
and Joyce Barden (band). The band arrived just perfect and looks
great but the Baroness has nothing but yellow leaves. The plant is
large and well-branched, etc but should I be concerned about the
yellow leaves.

On Thursday, November 1, 2007 at 11:18 a.m. Rogue Valley Roses replied to this customer:

Hello Jean,

Your rose is fine. It is not diseased or damaged. Cool, wet weather came early this year to our area. The leaves on deciduous roses change color before dropping, just like the trees. The leaves turn yellow before falling off for the winter. You will notice a tiny, tight dormant leaf bud where each leaf was attached. Many of our roses now have completely bare canes. This is normal as our roses are grown outdoors after being propagated in greenhouses. I believe your area is USDA Zone 8, as is ours. Normally, dormancy would not come this early, but it sure did this year! Your rose is acting normally and is a healthy and strong plant. If your weather is still warm, the Baroness may start leafing out again. Not to worry. We have had that happen here when we have had early cold followed by a warm dry December and January with lots of sunshine. In very warm winters here, our roses act like they do in Zone 9, and some top growth is evident. Sometimes new canes even shoot up on the Hybrid Teas. These canes are usually lost in our typical wham bam March weather, but again, we go out and cut these canes below the blackened freeze area and the roses, being the briars that they are, come through just fine. Zone 7 and 8 winters vary a lot!

Hope this helps. Let me know if you have other questions.

Janet Inada, owner

We have had no further contact from this customer in regard to her order. However, we can determine, from her negative review and from her November email, that she received two healthy roses in November. Our website clearly states on the Shipping and Ordering Page under our Guarantees heading that we cannot guarantee our roses for winter survival. The fact that the healthy band that she received died over the winter hardly seems grounds for the negative review we have received here; this is coupled with the fact that we have not received any further communication from this customer since her email in November.

We fully recognize that our business rests on the satisfaction of our customers and are committed to the resolution of customer concerns at all times. Our business also rests on the goodwill of our customers and their willingness to pursue resolution of their concerns with us.

Janet Inada, owner, Rogue Valley Roses

Postscript: I decided to telephone this customer after writing the above rebuttal. The customer claims that she emailed us in March, asking about our guarantees. We have no record anywhere of having received her email. Despite the fact that she received two healthy roses from us and acknowledges that our guarantees are clearly stated on our website, including a statement that "we do not guarantee winter survival", she is, apparently, unwilling to alter her negative comment and questions our truthfulness in saying that we did not receive a March email. All in all, I wonder if some folks will stop to think about the responsibility and seriousness involved in trashing a nursery without first making sure that the nursery is not going to respond to their concerns.




"


Negative Ice_Angel
(3 reviews)
On Feb 10, 2008, Ice_Angel wrote:

I have done business with this company a few times, ordering both bands and gallons. The first time, the bands were tiny sticks. 4 bands in particular were barely rooted cuttings, not even filling out the band pot with roots. When the cutting was removed from the band, the roots were about 2 inches long and there were 5 roots on one, 4 roots on the other and not many more on the rest of them. I carefully repotted them in a better pot and put them in my greenhouse to grow. The following year, I potted them up to 1 gal. pots and grew them out some more. I had also ordered some 1 gal. roses. None of them had their roots filled out in their pots either and had looked like they were recently planted from bands. I did call the company and left a message with a woman. I explained to her what I wrote above and gave her my telephone number. She said she would have the owner call. I work but have an answering machine and a caller I.D., I never heard from them. Based on the ratings, I thought it may have been a mistake of what I had received so I called back again and explained again and the guy I spoke with on the phone said some grow slow and the description I gave sounded right. Even the 3 inch roots on the gal.'s I asked ? And he said yes.
The following year I called to ask what the roots were like on their roses that year because I had a few more I wanted to aquire that no one else carried and I did not want to recieve anymore barely rooted sticks. I was told that they filled the pots out and were of good size so I got off the phone, got an order together and called it in. A few months later I recieved my order and was really excited. When I opened the boxes and unwrapped each rose, I carefully removed each one from the pot to look at the roots, I became sick to my stomach thinking about how much money I had spent on these under-developed sick looking things and thought not AGAIN... Only 1 gal. rose had looked wonderful. The others were the same size as the bands and had the same size roots as the bands which weren't much better from the year before. I was lied to or they ran short and didn't want to lose out any money so they threw bands in 1 gal. pots and shipped them. The bands were a little better rooted this time, but like I said, not much better. By this time I had had enough, and said never again!
This year, I was on their website looking at pictues of roses that another rose vendor I am ordering from, did not have pictures of. While on Rogues website, I noticed they are now selling some of their bands for 15.00 Their 1 gal.'s sell for 14.50 and their bands 12.50 and now they are charging on some of their bands, which are not hard-to-find-roses, more than their 1 gal.'s.... Now that's unbelieveable and a great way to rip us off even more!! Must be how they make up for the specials they have. The 2 that I remember off the top of my head are Jerri Jennings and Jeanie LaJoie. Jeanie LaJoie is available in a 31/2 inch pot at Noreast-mini-roses.com for 7.95. Gee, you can get 2 for about the price of 1 and the shipping is a little over 11.00 for up to 6 roses, priority! They also have alot of other mini climbers.
I am really disappointed in Rogues. Here's something else, they charge 8.00 extra for their 5 gal.s for the extra time it takes. They don't even say since they keep the pot, they will be nice enough and deduct the price of the pot, since by keeping it, it saves them money from buying more. They say it saves in the cost of shipping to remove it, I know because I asked details over the phone about their 5 gal.'s but decided it was way over the top on the price. The pots don't weigh but a few ounces.
They also claim that their 1 gal. potted roses weigh a little over 7 lbs. each, at least that's the way the website calculates the shipping cost's. On my second order I recieved, I re-wrapped everything and I took the boxes up to the post office for specific weights and also took the 1 gal.'s potted roses out for them to weigh seperately, along with the wrapping and they weighed out at 2.2 lbs., 2.5 lbs.,2.5 lbs., 2.5 lbs. and 3.5 lbs and a few weights right below 3.5 lbs. Now I would say that they are really cleaning up as far as the shipping goes. All in all, the lady at the post office said they are over-charging by 2 to 3 times or more. They also DO NOT INSURE what they ship.
I also found out recently that my friend was going to put in an order with them for over 400.00 based on their ratings here so I told her of my experience and she decided to go somewhere else.
Seriously folks, why pay these outragious prices when so many other vendors are honest.
I am sure they will not appreciate this negative rating but, people have a right to know, especially since they are price gouging on some of their bands... More than the cost of their 1gallons. I wonder if they did the price hikes to see if they could get away selling them at that price and if it works out, raise all the prices on all the pot sizes. I learned my lesson and want nothing further to do with them.


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