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I ordered 950 tulip bulbs from Van Engelen in the fall of 2003. I received some bulbs which did not look very healthy, and it took a few days, and a few phone calls for them to let me know whether these bulbs were acceptable for planting or if I should send them back. The owners daughter was the person who I spoke with, and was told that they should be alright, but that she would note my account so that if the tulips did not grow properly, they would know that I had called to notify them of this condition. All but 100 of the bulbs came up much as they were described in the catalog. On the whole, I was happy with the tulips, but I did receive several types which I did not order, though they were labeled with the names of the bulbs which I did order. My tulips peaked only a week ago, so I have not had a chance to call Van Engelen yet to discuss these two issues, but I do hope for a full refund for the "Beauty Queen" bulbs which did not come up. And, I am concerned that what you order, may not be what you get, as I am selling the tulips, and need to know what I am marketing before it blooms. I also noticed that there were not always 100 per box (of 100). I recommend counting the tulips carefully, so that you get what you paid for.
I ordered about 500 bulbs from them last year. While they came in a timely manner and in good condition, I wasn't happy with their "pleasing mix" of colors on my tulips. When they came up spring of 2002, I had the 80-90% of my Tulip Bouquet Mixture one "color" , a yellow and red tulip. Like the Tulip Colour Spectacle. Not what they showed in the pictures. (purples, pinks, yellows etc.)
Also, my "pleasing mix" of Tulip Single Late Majestic Mix was 75% Tulip Toyota, a sort of red with white stripes tulip, again not a "pleasing mix".
That said, the rest of my order which was specific in nature was great. they all came up and were absolutely beautiful. Even had cars slowing down as they drove by. Will definately order from them again, but have learned my lesson and will NOT be ordering any "Pleasing mixes"!
The company has a good reputation but poor customer service. The website says that you will get the bulbs at the appropriate planting time- which may not be what is good for your area. Choose your delivery date!! I called to ask when my bulbs were to arrive and was told they were on the way. I called a week later and was told that they had left the day before and not all of it was being shipped. I will be planting my lilies HOPEFULLY sometime in November. I sent an email to customer service with my complaint (and called). I received a form letter in return saying that my catalog was on its way!
