I am a first-time chicken buyer/owner, and I called Cackle to place an order on 03/07/12. I placed an order for 5 Australorps, 5 Buff Orpingtons, and 5 Light Brahma chicks. The lady I spoke with initially was a bit clipped, but pleasant enough.
I didn't receive an email confirming my purchase, so I called the hatchery back a few days later and confirmed my email address. I checked my "junk" box and the invoice they'd sent had wound up there - which was totally my fault. So they did send me an invoice.
I called back a third time because I'd just found out that it would be better for the chicks to be vaccinated against Marek's disease, and even on the third call back everyone I spoke with was pleasant and business-like. The chicks were vaccinated and I was sent another invoice (which I got!)
The chicks were shipped on their ship date (March 14th,) and I received all 16 of them alive and well. Yes, even the extra one survived!
It's been over a week now that we've had these babies, and they are ALL thriving and doing wonderfully. They will soon be separated because they were bought to be pets/layers for three different households, but for now are happy and healthy babies. Some of them are even starting to fly and escape the brooder!
Very happy with my experience with Cackle. The customer service was outstanding (and they answered my questions each time I called,) and the babies are each healthy. I would definitely recommend this hatchery!
My experience with Cackle Hatchery is a positive one. Last spring, we ordered 20 surplus rare turkeys, 5 Black Breasted Red Phoenix, 5 Silver Laced Polish, and 5 Partridge Cochins. My 4-H kids were thrilled will their little friends and I have been very impressed with the Hardiness of the turkeys. One did die within a few weeks and one was killed by a dog a few weeks ago, but other than that, they have been really hardy birds. We have eaten a few and were really impressed. My daughter took Grand Champion with her BBRP in her class and my son took reserve with his Polish in his class. We had a slight problem with the shipping dates, the turkeys had to be shipped later, but they called me about that. We did receive some Golden Duckwing phoenixes by mistake, but they have been so great about that, too. The cochins are great layers, but did not excel in the county fair. We are definitely ordering from them again and have encouraged others in our 4-H club to do so as well.
Overall a very positive experience.
Posted on February 12, 2012, updated February 12, 2012
We ordered 15 heritage chickens last April for delivery in June. They arrived all in good shape, and I am pleased to report that they all lived, and most will be in the freezer shortly. My only minor issue is that when I ordered them, they didn't give me a ship date, rather there was a comment field to leave requests. In late May I had to e-mail them to request a "general" arrival date. They emailed back apologizing for not letting me know when they would arrive. Great birds, just need a little tweek in the customer service arena.
On February 12th, 2012, ottobb added the following:
We received 50 (plus the 2 extra) Cinnamon Queens in the mail yesterday morning. Over the next 30 hours, we lost 15 of them. Now that I've read this negative feedback, I have no doubt that we will lose more. I will not use this company again.
On Nov 23, 2011, Julieschmulie Kansas City, KS wrote:
I ordered 15 Cornish Cross broilers that hatched Oct 4th. I received the chicks the next day at the post office, all 15 plus one extra were alive and well. All were healthy and made it to slaughter weight without any problems whatsoever. I had good customer service when I called the hatchery, no problems placing my order and they called the day they were shipped to let me know my order was en route. My experience with Cackle Hatchery was positive, and I look forward to doing business with them again.
I called before I ordered and asked if their Delaware met the APA standards as far as leg color and markings. I was told yes, definitely. I ordered and the Delaware chicks all had green/gray legs. Many died on their way, the rest were weak. I worked them for a day, then that night put them with my 4 day old silkie chicks so the silkie chicks could continue teaching the Delawares to eat and drink. All of my silkie chicks became ill within a couple of days from Cackle's chicks and died too! Cackle's chicks have a nasty something, most likely a mycoplasma because it had to be egg transferred, and it killed my chicks. Their chicks continued to die off and on, and were not worth the silkies they killed! I would never recommend ordering from Cackle to anyone. I've raised poultry for 48 years and never had hatchery chicks kill my chicks until Cackle's. I'd avoid them at all costs. Cathryn
we ordered a total of about 40 golden comets and 15 bantams and some of the sex links. all the bantams died within 2 months and i have lost all but 6 of the comets. the 2 roosters died and i am now having the checked by my vet to see what is going on. when all the bantams started dying, and i talked to them, they couldn't send me any replacements, but credited me. we have ordered for a few years from cackle and never had problems until now. We have lost $300.00 worth of chickens. When I first told them about the chicks dying, it was said, i must be doing something wrong.I was raised on a farm and know what to do. then i was told i had them to hot or to cold. Been doing this many years. The few I have left are not growing and I was told they would lay eggs early. Well, still waiting.
The vet says depending what is going on with the ones I have left, it may affect my pet goose and my peacocks and some of my older hens that are the grandkids pets.
I will not order from them again. My peacocks I paid 500.00 for.
Posted on June 21, 2011, updated July 4, 2011
Posted on June 5, 2011, updated June 21, 2011
Mid May 2011 we called Cackle Hatchery to order Delaware chicks. We were connected after a short wait. The employee was very helpful even though Delawares were not available for an extended period of time. We ordered Speckled Sussex chicks to be shipped the next week. I called after the ship date to confirm the shipment, again the employee was very nice and efficient. The chicks arrived right on schedule. While the shipping box was a bit battered (USPS), they were alert and active with one extra chick. A couple of the chicks were smaller than the others. That has not slowed them a bit. One week later all were doing very well. This is our first experience with Cackle Hatchery and we are planning to seek Delawares from this vendor at a later date.
On June 21st, 2011, womacks4 added the following:
We are three weeks (+) into raising our Speckled Sussex chicks. All are very active and healthy. The cockerels are assertive, stout, and solid birds. The pullets feather out much faster. While not as heavy they are very alert and active. Only possible negative is the disparity in the size of some of the individual cockerels which I am sure is simply a product of genetics. So far we are very pleased with both the breed and the hatchery.On July 4th, 2011, womacks4 added the following:
Our chicks are feathered and doing well. We do note that all of the chicks have many solid white feathers, some as much as 20% of the body. Front of the neck, full chest. and belly. This does not conform to the Standard for the Speckled Sussex. If you are seeking brood stock or want to show, you will probably need to go elsewhere for this breed. On the other hand if you simply want a good healthy chicks that manage well and handle easily these are great. My pullets eagerly fly up to my hand to be taken out to forage daily.On Jul 4, 2011, Cackle Hatchery responded with:
On Jun 16, 2011, EldridgeBrawner Hagensborg, BC wrote:
One of a few Hatchery's that have Old English Game Fowl Standard. I recieved 5 of 3 varities of straight run. Cuckoo, Silver Duckwing and Brown Breasted Brown Red. The chicks were shipped 4-6-11 and arrived alive and ready to eat and drink....and they still are! Being my first Old English Standard I couldn't decided which I would prefer. I am loving the size and color of the Silver Duckwing (2 rooster, 3 hens) but like the attitude and aggressiveness of the Cuckoo(3 rooster, 2 hens). Gonna make it hard to decided what variety I will order from them next. Thanks Cackle Hatchery, E. Brawner
On May 23, 2011, Melodyfreckles Valles Mines, MO wrote:
Posted on December 2, 2010, updated May 23, 2011
I ordered from Cackle Hatchery in June and they sent me a email stating my chicks would be shipped on the 21st of July. A couple days after I received my chicks at the post office all healthy and alive. I ordered 5 blue silkies, 6 light brahmas, 5 white sultans, 6 buff orpingtons, and 5 splash bantam cochins. Which is a total of 27 birds. I received 32 chicks, so I got an extra of each breed. My chicks are now a little over 4 months old and are turning out beautifully. Thank you so much Cackle! I will be ordering from you again.
On May 23rd, 2011, Melodyfreckles added the following:
I ordered again and am very pleased got a total of 131 and all arrived alive and healthy :)Thanks again Cackle you guys are doing a wonderful job!On May 23, 2011, Cackle Hatchery responded with:
"On Dec 31, 2010 4:24 PM, Cackle Hatchery responded with:
On May 23, 2011, Vivianne1 Lincolnville, ME wrote:
Posted on May 23, 2011, updated May 23, 2011
Posted on May 21, 2011, updated May 23, 2011
I placed an order with Cackle back in March. They took the money right away. ( I thought that was great!)They gave me a hatch/ship date of May 17th. I figured wow that seems to be a long time. Hey it's probably just busy!
Well May 17th comes I'm all set up waiting for my 21 chicks and 6 baby turkeys to come in and my mom answered the phone , It's Cackle........ the person tells her that the order now won't be shipped out until July 5th. I have called them and the phone lines are always busy. I have emailed them trying to express how I feel like almost 4 months for baby chicks is unbelievable. I have never heard anyone say that before.
NO ONE HAS even giving me the consideration to respond. I hope that they let me know why. They don't take the money out they day before shipment they take it out months before hand and don't give you what you ordered.
YES I AM ANGRY! I feel like I have been taken for $. I have 5 children that are dying for the baby chicks to come in. On the website it does NOT say 4 months for an order. Why? CACKLE WHY?......... They are not very RELIABLE! They have NO people skills!
On May 23rd, 2011, Vivianne1 added the following:
I have noticed that people that had posted after I had posted had ordered more birds then me. They also ordered a month later then I did and yet they received in the chickens they ordered and I didn't.
Cackle how can you do that???
I honestly thought that I was ordering from a reputable company!On May 23rd, 2011, Vivianne1 changed the rating from negative to neutral and added the following:
Now that I was finally able to get a person on the phone. I will now switch my rating to neutral. They explained to me that they had lost some hatchers and they gave me the option to switch my order so I can get it sooner. For now I will go with neutral until I see the end result. Hopefully, I will be able to change my rating to positive!
I ordered my chicks from Cackle Hatchery before I found the reviews on here and was terrified after I saw all the negative reviews but it was to late to cancel and so far I am very happy I didn't! I got the 10 chick pullet special with 5 golden-laced wyandottes and silver-laced wyandottes it was the only place that I could find that offered both in such a small order. I called the post office a couple days prior to let them know I had ordered them and she informed me that she would call me around 6:15am the day they arrived. True to her word I got my wake up call and actually asked her if they were peeping because I was freaked out after reading some of these reviews. She said yes that she believed them to have all made it as there was no bad smell coming from the box. I ran down and got them and I opened the box to ten little babies that were all alive and thus far seem very healthy not to mention cute as heck! Got them into the brooder and they were active right away and ate and drank like champs. When I looked at the way they packed them it had a little straw nest to keep them insulated, some green gel stuff that I believe was a vitamin/water supplement and chick feed in there. While there may have been issues for some in the past thankfully my experience so far has been good!
On May 22, 2011, acrossthebranch Rochelle, GA wrote:
I also wanted to comment because usually the negatives are the ones who speak up. I had a great experience with Cackle. I ordered my 31 chicks on April 30. I got an invoice and ship date on May 9, which was less than the 10 days they request for processing. My ship date was May 16. They called me on the Saturday before, and my answering machine was off, so I called them on Monday. The line was busy the first time, but the second time I tried I spoke to a really nice woman who explained that my order would be shipped May 18 instead of May 16. They had notes on my account about calling me and getting my fax machine. She was very nice and very helpful. I got 33 chicks (2 extra) on May 20. Almost three days later, they are all alive doing well.
10 of my chicks were cochin hatchery choice, and I got 4 different colors of cochins. The 5 americaunas I ordered were also all different colors. I'm very pleased with the birds I received and the service from Cackle. I read these reviews after I placed my order and second guessed my choice. Now I'm so glad I chose Cackle for my first hatchery order.
I feel I should post a review of Cackle Hatchery because reading the reviews here almost stopped me from ordering from them. I wanted Ancona ducks and most hatcheries don't sell them, so, I went ahead and ordered them anyway. This was my first order from any hatchery, but I can't imagine another hatchery doing a better job. I ordered 15 ducks, online, on Thursday, May 12. Received a call from them on Monday, May 16 asking if I would like the ducks sent out. I picked the ducks up at my post office Wednesday May 18. All 20 ducks that they sent me, the 15 that I paid for, and 5 extras, arrived fine, and now, 17 hours later, are doing well. I would order from them again if this experience is the norm.
On May 15, 2011, tammi_darren Evensville, TN (Zone 7b) wrote:
I had purchased a fair quantity of assorted baby birds from Cackle Hatchery several years ago - my father & I owned a pet store, and we did the whole "Easter thing" each & every year. Colored assorted chicks, assorted ducklings, baby geese..........even a few turkeys. Usually a total of anywhere from 200-300 total birds. Everything always arrived in great condition, and when expected..as promised.
Years later, my family wanted to purchase a few ducklings to have on our property as pets - first company that came to mind was Cackle. I placed an order over the phone. The salesperson who took care of me was extremely friendly, and addressed / answered all of my questions & concerns. We even got cut off during our phone call, and she called ME back to pick up where we left off.......which was very impressive.
I ordered our ducklings, and shipment was arranged on May 2nd. I had already notified the post office of their pending arrival so that I could pick them up there as soon as they arrived. They arrived on May 4th - exactly when promised. Pickup went smoothly, and everyone made the trip in great shape. Ordered a total of 23 ducklings ( 15 Ancona, and 8 Black Cayuga ).
As of today, I am glad to say that all are doing fine, and growing like weeds!! I , too, have an internet based business.......and know exactly how things go sometimes. You ALWAYS are 100% sure to hear from the customers who have a problem, or are not 100% pleased with everything. Even if those customers are a very small percentage of your overall customer base. So, it is refreshing to know when a customer is pleased, or satisfied, with the services provided - which I certainly am !!! And then takes the time to let the business actually know that they have done a good job, or that everything went well with your shopping experience. Which I am doing with this posting.
Job well done folks!! I obviously can only speak on my own behalf, and of my own experiences. But all in all have dealt with this company at least 8 or 10 times - each time I have been perfectly satisfied with everything.
We are now contemplating purchasing some Guineas in the near future.....and I have no hesitation at all with giving Cackle Hatchery my order for these birds as well.
Thanks again - we love our little ducks!!
Darren Valentine - Evensville, TN
I so wish I had visited your site before placing an order with Cackle Hatchery. Never again.
I placed an order, cancelled the order, they called and said they would have to charge me a 10% handling fee (for what, they had not even given me a ship date). A week later
they charged my debit card the full amount AND shipped the chicks. I got an e-mail a day AFTER they shipped.
These people are desperate and unethical do not buy from them
I had an excellent experience with Cackle and will be using them again to order my guineas. I called about a billion times before getting through, but I was lucky enough to get Jodi to handle my order. She was extremely pleasant and helpful. I ordered 15 buff orpington pullets and 1 cockerel. They arrived on time and in excellent condition. They are growing very well. I could not be happier. When I do call to place my guinea order, I only hope that Jodi takes my order again. Very pleased with her service. Overall great experience!!!
I had a very positive experience with Cackle. I ordered 15 chicks, 5 each of 3 different breeds.
I called on the scheduled ship date to see if they had actually shipped and was put on hold while the lady went to see. She came back shortly and said that my complete order had shipped that morning as scheduled. She was very polite and answered a couple of extra questions without me feeling she was rushing me.
All arrived alive with an extra chick of the rare breed. This was last week and they are thriving. I will definitely use Cackle again.
I ordered 25 Golden Duckwings,25 Wheaton, 15 Red Cochin, 15 Buff Cochin and 15 White Cochin chicks from Them Last Year in April. Every Single Golden turned out to be so far from Golden Duckwings that it is laughable. The hens looks like a cross of BB RED AND White and Roosters Look like a RED Pyle & Silver Duckwing cross. Wheaton Hens all have black stripes on their necks and the roosters are so so. The Red COCHINS have almost zero feathers on their feet and sharp pointy tails. When I called them about the Golden and WHeatons they were rude and the Supervisor told me to deal with it and that they knew their Goldens had a problem last year but will not offer any kind of discount or refund. Cackle is a Joke and they should not be in Business. DO NOT USE THEM
I ordered chicks, guineas and turkeys last spring. I had to move the order back a month or so after I placed it and they worked with me and never once complained. All my birds arrived happy and healthy and I've had them six months now and all are doing well. Just placed another order for this coming spring because I had such a positive experience. I'll add my birds had to travel from their hatchery to New England. I think they did a great job.
On Dec 31, 2010, Cackle Hatchery responded with:
"On Dec 31, 2010 4:23 PM, Cackle Hatchery responded with:
On Sep 24, 2010, DeepFryed Jefferson City, MO wrote:
Purchased Australorp pullets, Black Jersey Giant roosters, and Royal Palm turkeys from Cackle Hatchery this July, 2010. Ordered to be picked up at hatchery. Order was ready and all birds were "very" healthy. They have grown well and becoming BEAUTIFUL bids. Had a POSITIVE experience with Cackle. Would definitely do business with them again.
On Sep 24, 2010, Cackle Hatchery responded with:
"On Dec 31, 2010 4:24 PM, Cackle Hatchery responded with:
If you care about your delivery date, pick a different hatchery! I ordered $200 worth of chicks on Sept 1. They charged my credit card immediately and said they would ship them Sept 13. So I spend all this time and energy getting ready for them on Sept 14 and warming up the brooder house overnight, but they don't arrive Sept 15, so then I have to make arrangements for someone else to go get them and settle them in on Sept 16 when I have jury duty, but they still don't arrive. So we call Cackle and find out that they didn't have enough to ship on Sept 13 (but didn't bother to call or email and let us know) so then, without asking us, they were going to ship on Sept 15, but they didn't have enough then either, so now they were just about to call us and change the ship date to Oct 4. I say, "What, are your chickens taking a 2 week vacation?" They say, "no, it is just too complicated for us to change the ship date on all the orders that came in after yours, so we are just moving you to the end of the line." They thought they were being so generous to offer me a full refund! Which I took after I placed an order with Ideal Hatchery today for a Sept 29 ship date. Cackle Hatchery's IT is obviously not up to speed if they can't notify customers of actual shipping dates and ship orders in the order they were received like all other online companies I have ever used. In the case of live chicks, the customer NEEDS to know and approve of the ship date more than for almost any other item you might order online.
This was my 1st order with Cackle; 3 varieties in small numbers. They arrived cute and perky but 2 days later 1 suddenly died. The rest have continued to thrive, (except for the 2 which were murdered by a skunk that tunneled into their house). They are growing into beautiful birds that love their real free-range lifestyle and the companionship of elder "aunties". There is only 1 rooster out of 25. He can be chicken 'wing candy'.
I ordered 2 types of Show Chickens for my daughter. The chickens were to arrive on July the 28th. We went to the post office and asked if our chicks had arrived Thursday,& Friday, we called Friday to see if they had been shipped, they said "yes" Saturday morning we went back to the post office, still no chicks. We then called the hatchery again to see if they had been sent. They said "yes". We were so upset that maybe our baby chicks we dead somewhere we started calling post offices in between the hatchery and our house. We spent hours on the phone. I called on Monday and they said "oh, sorry we are out of your chicks and they were never sent." I was relieved to find that my chicks were not dead. They were to be shipped on Wed. I called Wed. morning to see if the chicks had been shipped and the girl said "I don't know, the paperwork is not in this office." That is when I got angry. After telling her how unprofessional I thought things were she put me on hold and found out that my order had been shipped. The chicks arrived the next day and one of the chicks had a broken beak. We tried to keep it alive, but it died. They turned something that was suppose to be fun into something awful. Don't buy from these people, they don't have it together. I usually buy from Mcmurry and will continue to do so from now on.
Posted on June 10, 2010, updated June 27, 2010
Posted on June 10, 2010, updated June 10, 2010
Posted on May 25, 2010, updated June 10, 2010
I have ordered from cackle hatchery before with great outcomes but this last order has been somewhat disappointing. I placed a order for 25 sultans, 10 white silkies, and 3 female African geese.
I opened the box at the post office to check for dead chicks, none, that was great. I took them home and seen that they have sent me 3 extra of each chicken breed. great!! Then I examined my geese and seen one of the three was small and a different color and has difficulties eating and drinking and wobbles more than the others. I could not get in contact with them the day of delivery due to phone lines are never open. So I elected to email them, well we had emails exchanged and it came out to be that they sent me a African goose but it was from a small egg and would "likely" grow to be the same size as the other two. I don't think so, from my experience (6 years to be exact, 5 years with geese) they die before they get grown. Well this means they will send culls out, that should have been discarded and hatch small eggs knowing this would be a cull. I find this wrong and not fair. I paid nearly 10 dollars for a cull. If they sent her as a extra then I could overlook it but I paid for her.
well today she is still alive but has not grown much since I have had her. they are 14 days old now. As far as the chickens go they are doing okay I have lost several but I find this with all polish breeds I have had. I do not think I will order geese from cackle again and likely will not order anymore chicks. If I do it will because they either make this right or the poor gosling grows to be full size and healthy and all are females, as I paid for them to be females. Beware of them sending culls instead of the best quality they have. Their customer service before they get your money is great but after it quickly will change to somewhat rude or they will ignore you altogether. They also can improve their email responses, not professional.
Needless to say my order for some bantams and more geese have been put on hold till I decide for the next hatchery.
My neutral rating is for the fact that they have some of the best looking birds and great price of all i have ever ordered though mail but this order is changing that.
On June 10th, 2010, tcaudle changed the rating from neutral to negative and added the following:
I HAVE CHANGED MY STAND NO LONGER NEUTRAL: As I read the latest comment on Ecoli in the hatchery I will stand behind that 100% because many of my chicks have died off and all the chicks/turkeys I have hatched have been dying off since I introduced them with the few remaining Sultans I ordered from Cackle in MAY 2010. My weak goose I got (cull) has died and my other two will likely follow. This hatchery will soon be closed down because of their lack of customer service and lack of making sure they have the best quality. I have learned that maybe cheaper means cheaper and not a hatchery trying to help consumers have healthy flocks that produce and and live a peaceful life. I was very upset to find that they send geese that they KNOW are weak/sick and now to find that they will send a whole order knowing they are weak is very discouraging. DO NOT BUY FROM A HATCHERY THAT IS CROOKS AND WILL NOT HELP ITS LOYAL CUSTOMERS (USE TO BE LOYAL) WHEN THEY ARE AT FAULT. TO THIS DAY I HAVE NOT HEARD ANYTHING FROM THEM ABOUT MY PROBLEM. WILL NOT EVER ORDER FROM AGAIN!!!!!!!!!!! On June 10th, 2010, tcaudle added the following:
TO ADD TO JUNE 10 COMMENTS
Sorry I did not say that the goose that died did not grow much maybe 1/3 the size of the other two when she died; she never put weight on and would lay around. Also all of my silkies have died one by one till they were all gone. I know something is wrong with the chicks from cackle because my friend got 5 of the silkies I ordered the day they came in and his all die like mine along same time mine did. He was only raising those five with nothing else first time ever raising chicks. I have 2 geese (sick) and 12 sultans (sick) and all of my new hatched turkeys (8 of 10 eggs hatched and they all died with in 3 days of contact with sultans). I could not treat with any antibiotics, did not help at all. On June 27th, 2010, tcaudle added the following:
I have contacted my local agricultural extension office and they were helping me with finding why my birds were dying. Before we could get information on a necropsy I suffered from all of my grown chickens and about 80% of all my young ones dying. All of my turkeys but 1 has died and the ducks and chickens have died. All I have left are my emus and a few SICK birds. I am taking all of my live birds to get tested except the emus to find out what happen and to start over next year after a long process of disinfecting my premises from this horrible disease from cackle. I got a phone call from Nancy, but I ignored it due to being advised not to make this situation worse by the state AG office. And the fact I am not happy and it is not advisable for them to get me on the phone. If they would have been more help and have more concern I would not feel this way. STAY CLEAR OF CACKLE. If my findings from the test are negative I will humbly apologize and back down.
Posted on August 1, 2008, updated June 13, 2010
This was a great experience for me. I ordered 50 chicks 25 white sultans and 25 german spitzhaubans. I was so happy with them. When I called to make sure they got my order they was really nice, I could not have got a nicer person on the phone. I can't wait until next year when I order some d'uccle and buttercups from them. I highly recomend them. They are a 5 star company. All the babies are doing well. I got them a week ago today, and they are already getting feathers ! Great Job Cackle I will see you again next year.
On June 13th, 2010, NEK5552 added the following:
I order another order from them I got them in may they where as great as always. I ordered 25 eygptan fay. The are all still alive and growing 5 stars all the way I am going to send off another order tommorrow. This is why you are my fav. hatchery.
On Jun 13, 2010, ChickenFarmer20 Perryville, KY wrote:
Posted on June 11, 2010, updated June 13, 2010
Posted on June 8, 2010, updated June 11, 2010
BEWARE: This hatchery is shipping ecoli contaminated poultry and it is highly infectious to all poultry in your existing flocks. I ordered 15 turkeys and 40 chickens (all chicks); rec'd them in very bad packaging and they immediately started dying. Couldn't get Cackle on the phone, finally did and they said that they knew the birds were shipped 'weak' and that I needed to give them vitamin supplements. Did that and the birds continued to die and then members of my adult flock (they were not mixed) started dying. Sent birds off for necropsy and just got results today: Birds were shipped with a type of ecoli that is ONLY found in hatcheries. The state department of agriculture and USDA are looking into this issue. I just got off the phone with this hatchery, and they did not even ASK me to send a copy of the necropsy report to validate my claim (which I was prepared to do). All I got was 'too bad, so sad'. Purchase your birds elsewhere. My kids are devastated as we lost several family 'pet' chickens in this incident. All I can do is warn you, be careful. The costs of now treating the remaining flock is going to be very expensive because i have to buy "industrial" grade antibiotics...the kinds they use in big hatcheries! UGH!!!!!!
On June 11th, 2010, ChickenFarmer20 added the following:
Interesting that Cackle Hatchery can take the time to make comments on this posting, which are untrue. I called on 6/8/10 at 2:29pm and spoke with Alisha (don't know if I'm spelling the name correctly). Explained the situation and requested a full refund. Was put on hold for nearly 20 minutes, and Jeff answered the phone. I explained the situation again, his response "TOO BAD, we DON'T do refunds" and hung up the phone as I was responding, "Good, will be more than happy to let you hear from the state and fed folks on this issue." YOU CANNOT SHIP SICK BIRDS, period. It is completely irresponsible stewardship to ignore a customer's repeated calls. Neither of these employees said or indicated anything close to "Hey, wow, we're sorry, we need to know about this." The attitude was TOO BAD SO SAD, WE GOT YOUR MONEY WHAT DO WE CARE? At least train the staff to ask for some sort of documentation when a customer calls in with dead birds. I was VERY clear that I had a necropsy report IN HAND and read what it said. The fact that I could tell the hatchery exactly what the problem was should have been an indicator that maybe I had some sort of proof and maybe they should ask. I was SHOCKED when they did not ask me to fax the copy, as I was ready to do so immediately. I have paid a lot of money to figure out this problem. I have raised poultry and bought from other hatcheries and NEVER NEVER had a problem. I've actually had hatcheries call and make sure all arrived OK. But these guys, good luck. And...I REALLY REALLY like the fact that they can comment in a public forum, but can't pick up the phone and contact me directly. But maybe so many people have had problems, they don't know where to start!! But as many calls as I've made, they ought to have a clue. It goes to professionalism and the lack thereof. And yes, they are very good at sales, which leads you to believe that you'll get good, healthy poultry. It's the slap on the other side, once they have your money that I didn't see coming. But, I am turning the matter over to the appropriate folks who can stop the shipment of sick birds. I am glad for all you who got good, healthy birds, luck is a good thing. But DO NOT buy from this hatchery.On June 13th, 2010, ChickenFarmer20 added the following:
This is my last follow-up message to my original posting, but Iím trying to respond to everyone who has contacted me with similar issues, including sick and dying birds as well as the most recent hatchery posting.
What was sent with the chicks we got from Cackle is a parasite that causes Blackhead disease and associated ecoli and hepatitis. Like many of you, after trying to get some guidance from this hatchery, I chalked it up to bad stock and poor business practices and took them off my order list. When all that was dying were the chicks from the hatchery, we decided to isolate them and we tried vitamins, we tried wormer, and we tried antibiotics; nothing stopped the death. But, when members of my existing flock that had shared the chicken house with the sick birds, then we knew we had more than just weak birds or bad stock. It was my vet who insisted that I send out for a necropsy. My vetís immediate concern was the health of my domestic animals and most importantly my children who are highly interactive with the birds. While most bird diseases donít transmit to humans, some can, and that thought was enough for me to spend the time and money on a necropsy. My kids were going to show poultry this year and had spent a good deal of time getting ready, but we lost all but 2 of our show birds to this outbreak. Not only that, but I would not show birds that had been exposed to an unknown illness. Yesterday, we had to put down the rest of the flock that had been exposed to the sick birds. See, thereís no cure to this, the only way to stop it is to kill the hosts. I had isolated the dying birds (all from the hatchery), but had previously had them together, apparently long enough for the parasites to move to the those birds, so those that did not die, I had to put down. Now, I have to track down the only approved preventive for these parasites and treat part of my outside yard (and itís not inexpensive). I had moved the sick birds outside before we knew the problem, thinking that might help. So, I have to treat the ground because we have wild turkeys that come to the part of the yard I put the sick birds in. Now, the concern is spreading the parasite to the wild turkey population. While the parasite can live briefly outside the host, if it finds an earthworm to host it, itís good to go until the next bird host comes along, or it gets ground up for feeder. My farm was happy and healthy and humming along just fine until these ordered birds showed up, and then it was daily death. It was hard to know we had to put them down, but it was such a relief this morning not to wake up and have to deal with more death. The kids are safe, and back interacting with what we have left.
To respond to Nancy: Things happen for a reason. Yes, I am more irritated than you could possibly know about having this introduced onto my farm from your hatchery topped off with the completely absence of concern on your employee and sonís part for the situation. We can play Ďhe-said/she-saidí all day long. But at the end of the day, your hatchery handled my situation and those situations of many others very irresponsibly. I posted the information on this site and others at the urging of several local experts in poultry who felt that the poultry community needed to be warned about this situation. One of your posts indicates that there must not be a real problem because youíd hear from Ďthousandsí. The bottom line is that I called with a necropsy that points back to your hatchery and informed Alisha and Jeff of that fact. From a liability perspective and good stewardship perspective someone should have been all over it and bending over backwards to solve the problem and to alert other customers on a voluntary basis, regardless of who ended the phone conversation. You have my records and they are computerized because I can hear the typing on the keyboard every single time I call. But even if you have to search through handwritten records, seems to me that this situation would be enough to merit just a search as soon as possible. But, Iím not in here to teach you how to run your business or be a good steward of farm animals what's done is done, and you should already have that down. The reality of this situation is that NO ONE cared at your place until I made this posting, and the two initial responses provide confirmation. I guess by the time you posted your third response some common sense kicked in, I donít know. But, what I know is that other people in other states are having the same exact issues with the birds received from your hatchery and were treated the same way I was. What makes me different than the other negative postings, the people who chalked it up to a bad experience , and the people who donít even know this rating forum exists (a friend told me about it after I got the necropsy back), is that I have proof. Not one other person who has posted a negative response has received a posted response or apology or even an offer to fix the problems from you. ..and you know what? Neither did I. All I got was called a liar, and then a couple of days later, martyrdom because I had not responded how you expected. The only reason I am taking the time to post today is to directly respond to people who have contacted me, it was not to respond to you. But, I have chosen to respond to you in public because this seems to be the only forum that gets your attention. Iím sorry for my kids and my farm that this has happened, but the good that has come out of it is that a lot of other people arenít left in the dark wondering what happened on their own farms and I can do something to stop this from happening again. On Jun 13, 2010, Cackle Hatchery responded with:
"On Jun 8, 2010 6:42 PM, Cackle Hatchery responded with:
This customer was being transferred to a company owner who started to talk to her and she hung up on him.
On Jun 8, 2010 6:45 PM, Cackle Hatchery added:
We do need information to pass along to our state office. If we had Ecoli in our birds , customers by the thousands would be having trouble, which is not the case. I have never heard of it, so we will have to talk to our state office
On Jun 12, 2010 12:28 PM, Cackle Hatchery added:
I asked for more information and have not received it. Alisha is out of the office for a few days. And in her defense, she is young and new and had to get an owner to talk to you. When my Son, Jeff, (50 yr, old) took the call, you told him some of the problem and he started to talk to you and YOU hung up on him. He kept saying hello, hello, and no one was there. Anyway, Alisha didn't leave the paperwork with your name where we can find. it. Will you please give me your name and I will be glad to talk to you.....Nancy Smith, owner. You may send me an email if you are more comfortable with that. "
I have had a previous positive experience with these folks, but something has happened over there and this company is now not fun at all to deal with. First my order was delayed because it contained pheasants, not really a big deal, except that when my order arrived there were no pheasants, just a note saying "sorry". And they still have my money 6 weeks later as well. I also ordered specialty breeds that were not included and if you order 10 of something, you will get 10...maybe 9, but forget packing a couple extras like other hatcherys do. Shipping was a hassle, birds are sub-par, "rare" breeds are common, order delayed for birds never shipped. Money being held. Just a bad, bad experience across the board. This news about shipping infected birds is the last straw for me. I'm back to my old hatchery.
On Jun 12, 2010, Cackle Hatchery responded with:
"On Jun 13, 2010 2:11 PM, Cackle Hatchery responded with:
send me an email with your Name and information and we will see that you are reimbursed for the pheasants. and will visit with you on any other concerns you have. Nancy"
I am very pleased with the chicks that I received from cackle hatchery The chicks I received April 9, 2010 are growing fast. They are a month old and are fully feathered and can tell the Four rosters already. I never had RI reds grow so fast they are the size of a full gown old english bantie in a month. I have even turned off the brooder because they just roost on top of it. I still have them on chick starter. I ordered a hundred pullets of RI Reds and have only lost one. They all arrived alive and healthy, started eating as soon as I took them out of the box. Thanks Cackle Hatchery for the fine chicks.
When I placed my order I did not do it correct, I recived a phone call, very hopefull and great customer service. I then completed a new order on line 4 days later received a call and my order would be there on Friday. One week total, my chicks were waiting for me. They are alert and heathly. Thanks, Cackle Hatchery
Posted on May 4, 2010, updated May 4, 2010
First time ordering from a hatchery. I did research on all of the "big" hatcheries and found Cackle the to be the one to try. I placed my internet order on March 20. I got an email confirmation the next day. On March 31st I got an email with an invoice and a ship date of April 28 (my credit card was billed then). It took so long to ship them because I ordered many different varieties with no substitutions. I ordered 10 golden sebrights, 5 silver sebrights, 5 mille fleur d'uccle, and 5 white tailed black Japanese bantams. They arrived on April 30(a 2 day delivery to southern middle TN). There were 28 in the box. All were alive, but I lost one the next day. I never had to make a single call to them. It was a good experience from start to finish.
On May 4th, 2010, k_dogg added the following:
I meant black tailed white japanese bantams....sorry.
First time ordering from Cackles ordered 30 chicks 3 different breeds and received 33 on Apr 1 and all are a month old and healthy I would recommend them to anyone I will be ordering from them again next year. Thank you
We have ordered chicks from Cackle Hatchery for years and we have never had anything but happy dealings! We have even shown some of their birds and won blue ribbons. I believe their genetics are some of the best and in comparison with Welp Hatchery I would rate them a little higher insofar as genetics in their stock goes. Cackle Hatchery in my opinion is a wonderful place to do business and I would not hesitate to order from them in the future; in fact we hope to do so again soon. I hope that you do not let the negative reactions of a few disgruntled individuals deprive you of the enjoyment of the beautiful and useful birds from the folks at Cackle Hatchery!
On Mar 10, 2010, brandie21 Tucson, AZ (Zone 8a) wrote:
I ordered turkeys and ducks for the first time from Cackle. I was ordering as a gift for a relative in Kansas. I emailed their customer service department explaining that I had no idea what the process was or what to order. They were very helpful, explaining what the differences were between all of the varieties and helping me to decide what would do well. I placed my order and receive a confirmation with the expected delivery date. My order arrived to the recipient on the stated delivery date in good condition. The turkeys and ducks were very healthy and there were no deaths. I will always order from Cackle.
On Mar 10, 2010, BlueMoonManor Gig Harbor, WA wrote:
I am very pleased with my order of 25 asst heavy pullets. Cackle not only sent happy healthy little girls, but the assortment is outstanding. Beautiful feather colorings! Chicks arrived on time, they were well protected against cold, etc and everyone of them was alive and active. I had the brooder ready to go and just followed their detailed instructions and couldn't be more pleased. I am having so much fun watching and caring for these "gorgeous" girls. Cackle's professionalism has made this an awesome experence!
On Jul 18, 2009, tamandjam Mckinleyville, CA wrote:
I have never ben more happy with any other hatchery. After 22 years of raising poultry and dealing with dead shipments or over inflated costs, Cackle is by far the best hatchery to order from.
I not only receive the best in quality but at prices that I can handle. I have seen a few comments about their phone system, but honestly WHO CARES! At least you get a real live person who is willing to help you and not some automated junk that never gets you to the right source.
I have received some beautifull babies from cackle and I have shifted ALL my buisness to them. Too bad for the other guys because it is a LOT of buisness. Prices are more than fair and I always get extra birds.
Recently I ordered 50 Cochin bantams, got 63 and 62 are now a month old. Cackle does price comparing and looks to see what is out there and how much the other guy charges, and then keeps their price below the competition. What more could we ask for?
As for the usual problems with hatcherys and supply on demand, some people should really try hatching their own eggs for a while, maybe then they would understand why they have to wait for what they want.
When you hatch, you wait and take the good with the bad. You cant control the universe, why would you think you could control a chicken, or the problems that come with hatching. Cackle hatchery has my buisness and no other.
Thank you Cackle and keep up the good work.
One week after I placed my order I received an e-mail confirmation. They shipped on a Monday, arrived on a Wednesday, and all are beautiful. I ordered 18 chickens, received 19 (the extra packing peanut was of one of the breeds I ordered). All arrived healthy and happy and are still thriving at a month old. They are also feathering out true to breed. I couldn't be happier with Cackle!