On May 23, 2011, Vivianne1 Lincolnville, ME wrote:
Posted on May 23, 2011, updated May 23, 2011
Posted on May 21, 2011, updated May 23, 2011
I placed an order with Cackle back in March. They took the money right away. ( I thought that was great!)They gave me a hatch/ship date of May 17th. I figured wow that seems to be a long time. Hey it's probably just busy!
Well May 17th comes I'm all set up waiting for my 21 chicks and 6 baby turkeys to come in and my mom answered the phone , It's Cackle........ the person tells her that the order now won't be shipped out until July 5th. I have called them and the phone lines are always busy. I have emailed them trying to express how I feel like almost 4 months for baby chicks is unbelievable. I have never heard anyone say that before.
NO ONE HAS even giving me the consideration to respond. I hope that they let me know why. They don't take the money out they day before shipment they take it out months before hand and don't give you what you ordered.
YES I AM ANGRY! I feel like I have been taken for $. I have 5 children that are dying for the baby chicks to come in. On the website it does NOT say 4 months for an order. Why? CACKLE WHY?......... They are not very RELIABLE! They have NO people skills!
On May 23rd, 2011, Vivianne1 added the following:
I have noticed that people that had posted after I had posted had ordered more birds then me. They also ordered a month later then I did and yet they received in the chickens they ordered and I didn't.
Cackle how can you do that???
I honestly thought that I was ordering from a reputable company!On May 23rd, 2011, Vivianne1 changed the rating from negative to neutral and added the following:
Now that I was finally able to get a person on the phone. I will now switch my rating to neutral. They explained to me that they had lost some hatchers and they gave me the option to switch my order so I can get it sooner. For now I will go with neutral until I see the end result. Hopefully, I will be able to change my rating to positive!
My experience with Cackle began on 5/509 when I dropped my money order and order form in the mail. After a week I hadn't received anything from them saying they had received my order so I e-mailed them on the 11th. They told me it hadn't been processed yet and that they might have it but they were a few days behind on processing. Then another week went by and still nothing so I e-mailed again on the 18th with no response. I waited and e-mailed again on the 21st. By this time I was beginning to get concerned. If it was lost in the mail I wanted to cancel the MO. I couldn't understand why I had not been told that they had received it and give me the hatch date. On the 22nd I received an e-mail from the owner saying she had been sick. Not to sound cold hearted but working in customer service myself the customer doesn't need to hear excuses. More than anything you should at least aplogize all over yourself for any inconviences. No apology was given. She did say they would be shipped on 6/1/09 and should arrive on the 3rd. The chicks did arrive on the 3rd as scheduled. I ordered 11 Silver Laced Wyandotte pullets and 5 cockerels. All 16 were healthy and alive. I was kind of let down that there wasn't an extra chick or two thrown in as it plainly states on Cackle's site under the FAQ's section under Guarantees and Policies. Just below 100% Live Delivery Guarantee reads.. "We guarantee that you will receive full count of live, healthy poultry according to this guarantee. We place extra chicks in EACH box to help fulfill this guarantee." I will probably give Cackle another chance since the chicks were all heatlhy but I hope my next experience is better. Because the chicks are doing so well I wish I could give a positive experience but with the CS experience and the unfulfilled guarantee of extra chicks I'm going to go with neutral this time. I am planning on ordering again next year so I will give them another chance since they have a breed I haven't been able to find anywhere else. I will rate them in the future on how that experience goes.
I wish I would have found Dave's Garden before now! I ordered 30 chicks from the Cackle Hatchery on May 1, 2008. Today is July 1, 2008 and not a word from the hatchery, BUT they have charged my credit card!!! I call and get a busy signal, only one time have I gotten through, then I got an answering system and was put on hold before hung up on! I have also e-mailed several times as well as faxed. I understand they may be busy, but to not return a single e-mail or fax, let alone answer the phones.... I have no idea when I will receive the chicks. They WERE for a 4-H project, but had to be in hand on or before July 1, 2008.......Guess we will try again next year, BUT NOT WITH CACKLE HATCHERY!!!!!!!
On July 29th, 2008, bobbiesuek changed the rating from negative to neutral and added the following:
Received an email from Nancy at Cackle Hatchery, wanting to discuss this more. Our order was lost, when she found it she gave me a call. The chicks will be shipping on Aug 6 and should arrive at our post office on the 8th. She was very sorry that there had been such a mess up with our order. Looks like we will be getting our chicks in a week or so. Better late than never!!!
i ordered 15 biddies and their ship date was febuary 27th out of 15 ,4 were dead on arrival and i ended up losing all but 5, but when i called they let me pick a reship date and they reshipped the whole order plus 2. this time only 1 died and when they arrived i didn't even have to teach them how to drink or eat!! i think if the weather is extremely cold they should automatically ship on a warmer date to ensure the health of the babies! i guess it was an overall learning experience. but if i order more through the mail they will be in warmer weather!!