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|On May 7, 2017, RedClay007 Richmond, VA (Zone 7a) wrote:
I'm a bit disappointed that I didn't receive any of the plants that I ordered since others have commented on how well their plants looked. In summary, I made an order online, but never received it. After leaving them a voicemail and sending two emails without ever getting a reply, I canceled my order. They were very prompt in issuing a refund, which surprised me since they never called or emailed me back. I'm puzzled by the whole experience. They should definitely work on communication with customers!
|On Oct 10, 2016, jmmLikesRoses Limerick, ME wrote:
I have called and emailed this company with no response. My order arrived (beautifully packaged) with three Arborvitae, and one other plant. I had ordered 4 Arborvitae. The 3 Arborvitae that arrived are in beautiful condition and seem fine where planted. The other plant looks like it's dying. I asked about how I can get the one Arborvitae that did not arrive. I had made a list of more plants that I had wanted to order (after this order arrived satisfactorily which it didn't) but I will NOT be placing that order! Also, their shipping cost doubles the cost of the plants and seems exorbitant especially in comparison to other companies. A reviewer mentioned Lowe's, and I will definitely be checking them out. Meanwhile, I want my missing Arborvitae, and cannot recommend this company to friends until/unless they fix this.
On Oct 10, 2016, Evergreen Nursery responded with:
"On Oct 10, 2016 6:12 PM, Evergreen Nursery responded with:
|On Sep 25, 2016, emilyrogers4 Middlesboro, KY wrote:
I placed an order on 07/04/2016. My Order#: 27928 arrived rather promptly and all the plants were well packaged and healthy. I followed the instructions for planting these plants and planted them all within a few days of arrival. I ordered some azaleas, day lilies, and blue star junipers. After planting these plants, everything seemed to be going well and they were flourishing. A few days after planting, I started noticed that the junipers were turning brown. I contacted Evergreen Nursery on July 30 via email to tell them what was going on and ask if they had any advice to offer on how to care for the junipers and prevent them from dying completely. I did not hear back from them.
|On Jul 9, 2016, Gardenere Manchester, NH wrote:
Posted on July 8, 2016, updated July 9, 2016
On July 9th, 2016, Gardenere added the following:
7/9/2016 @ 7:25 pm - In respond to Darren' s post.
No Darren, you have not addressed my concerns.
Description of the Shirobana plant posted on your site states: 'Clusters of flower blooms are formed in multiple colors all on one shrub. White blooms are combined with several different shades of pink........anywhere from a dark pink to a very, very light pastel'. There is no mentioning that a young plant will display only light pink blooms...and it may take a while before it goes multi-color. So, information on you web is quite misleading and lacking information.
Regarding giving you a feedback after the 7 days waiting period: In modern communications technology, there is a simple feature of effective communications, which is "OUT of the office" reply that can be used on answering service as well as emails. Getting your "OUT of the office" on my first attempt to contact your would be very helpful. I contacted you for the first time on July 1, I was following up via emails and calls all week with no success, and finally I used my last option - posted feedback on July 8.
On Jul 9, 2016, Evergreen Nursery responded with:
"On Jul 8, 2016 8:40 PM, Evergreen Nursery responded with:
|On Oct 19, 2013, grgantt West Columbia, TX (Zone 9a) wrote:
I ordered six daylilies from Evergreen. They indicated that their method of shipment with the rootball intact was superior to shipping bare root daylilies. The plants were received in a timely manner and as described, but the plants were very small with under developed root systems compared to daylilies I ordered from other suppliers. As a consequence, only 4 of the 6 survived.
|On Nov 19, 2011, evergreensucks somerset,
United States wrote:
The plants were 10% of the size that I had originally ordered.
On Nov 19, 2011, Evergreen Nursery responded with:
"On Nov 19, 2011 8:44 PM, Evergreen Nursery responded with:
I am not exactly sure what "evergreensucks" is referring to in their posting here, as we have not shipped ANY product at all to a town called Somerset ( in any state ) since May of this year.......and that particular customer has ordered multiple times since ( Somerset, KY ).
On Dec 12, 2011 10:58 AM, Evergreen Nursery added:
As of today 12/12/2011, we have received no reply from this member as to just what they claim to have ordered, or an invoice number, or quantity ordered.........despite our sending them a d-mail inquiry for additional information regarding this supposed transaction.