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|On Jun 26, 2012, AnneH757 Virginia Beach, VA (Zone 8a) wrote:
I've purchased numerous plants from the K. Van Bourgondien company since Spring 2008, and have had no problems with their warranty if something didn't grow. I know how to grow plants, and know that plants are on God's and Nature's time schedule, not on any human's immediate gratification schedule.
|On Jun 6, 2012, tcthigpen Louisville, CO wrote:
Very happy customer! Quick service, recently ordered hardy geraniums and they arrived eight days later. In excellent condition, started sprouting immediately after planting. This is representative of my previous experiences with ordering from Van Bourgondien, as compared with negative experience with a competitor.
|On May 25, 2012, LeawoodGardener Leawood, KS (Zone 5b) wrote:
In late April I ordered 15 large trumpet lilies and 25 glads to add to my garden. The order arrived promptly and everything was in great condition. The glads are already up!
|On May 14, 2012, plantshopper Portland, OR wrote:
Wouldn't be surprised if they go bankrupt - lousy customer service. I had ordered in the past but this last year, a small order in the Fall 2011 didn't arrive until after Thanksgiving! Some of the tulips were rather small and a lot had mold. I planted them anyway and lo and behold, they were almost all mislabeled - lavender and purples tulips came up red with yellow edges, a purple mixture sported such a range of variety it was obviously the wrong bulbs. And some of the flowers were about 1 1/2" while others were normal 4" tulips. I sent photos this Spring in an email, pics from their catalogue and pics of what came up - and my auto response from the complaint was supposed to be answered in 3 days, 3 weeks later nothing has happened. So just avoid, shop instead at Brent and Becky's bulbs!
|On May 11, 2012, StacyP9 somewherein, IL (Zone 5b) wrote:
Horrible experience. I ordered three plants, a blue poppy, a canna and ranunculus. Shipping was delayed repeatedly. When the plants finally arrived I was shocked that someone would have the gall to pack them up to fill an order. There were two leaves on the tiny poppy. Both were gray black and rotting. They canna was a tiny shoot, also with two tiny leaves,with mold and rot. I've ordered plants on line for 20 years and I can honestly say this is the worst experience I have ever had.
|On May 4, 2012, WVsusie Corporation of Ranson, WV wrote:
I have ordered from this company for years, with mixed results. In early March, I ordered dahlias for a cutting garden and rhubarb among other things. I asked if the dahlias could be shipped soon as I wanted to start them indoors for earlier blooms. They assured me, yes. The were not received until 4/27. Same day, I got an email saying rhubarb no longer available. I noticed the refund was not posted to my CC. I googled the company for the ph# to call them and found all the bankruptcy info!!! Called them....on hold for 40 minutes....and when I politely explained that I was looking for a refund....CSR hemmed and hawed....and disconnected me!!! Called CC and they gave me a credit for the appropriate amount. I guess I won't be ordering 500 paperwhites for Christmas from them this year!
|On Apr 30, 2012, indamtns Kingstown, NC wrote:
I have read many of the most recent reviews and I thank those who took the time to type with such detail! I have had the same experience! I placed a rather large order, several of the items never came up, some even had mold when they arrived, and ever since I have been battling with "Mike" to get a simple replacement! They insist, rather "HE" insists that I am only entitled to an $8 credit (it should be more than $30) and then no matter what I choose for that $8, the shipping and handling is $8.75! I chose a $5 item and it's $8.75 for S&H even though the "postage" was only $3.10 on a box full that arrived! They're making you pay for the cost of the plant again yet they advertise full free replacement! I've written back and for at least 20 e-mails now and this "Mike" person lies and lies and lies. First he says he WILL refund the S&H then nothing for a month. Then he sent an e-mail stating "you will receive a letter with a pin number to be used for your credit in the mail." 2 months later, nothing came. I wrote again. He responded, "Sorry, I was really busy and had to work to get this resolved." Really? Another month and I finally wrote, "Just send me the pin in an e-mail!" He wrote back with a credit and pin and after I asked for the S&H credit because it's only fair, he wrote that he agreed and would. Three more weeks, nothing. I wrote again asking for the credit(S). He wrote back that my original $8 was there and another $2.55 for S&H! I asked where that number came from he wrote, "I had to beg to get that!"
On Apr 30, 2012, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On May 15, 2012 9:51 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Where I come from stating company policies is not considered lying. I could publish the entire email string for you to see, I will not though, I know what it says and my manager knows what it says, that's enough for me to sleep well at night. This customer did get what she wanted in the end and then some; I don't see a follow-up from her though, funny eh? It's just another case of the squeaky wheel get’s the grease. Too bad customers that have good and positive things to say, rarely take the time to post them (I do see a couple of nice ones here, thank you); I guess they are content to wake up and smell the garden's fresh aromas and enjoy the blooms."
|On Apr 26, 2012, liawia Des Moines, WA wrote:
Last year, 2011, I ordered a number of dahlia bulbs and other plants from this company. Although the dahlias did grow except for one, out of the 5 that did grow, 4 were mislabeled and ended up being the wrong color, hot pink instead of shades of orange. This year, I placed an order on February 10, 2012 for some phlox and hibiscus, and just now received an email stating that the hibiscus was out of stock and that part of the order cancelled. (on April 26, 2012) I believe in 2nd chances, but this company will not get my business again.
|On Apr 26, 2012, eyfng San Gabriel, CA wrote:
Posted on November 29, 2011, updated April 26, 2012
On November 29th, 2011, eyfng changed the rating from positive to negative and added the following:
Based on my shopping experience with this shop in the last few years, I have noticed that the quality of bulbs are not good. Sometimes, they are not true to name.
I ordered serveral Glamini gladious on 2009, received initial shippment in 3/2010. The naomi and zoe didn't grow well, none of the naomi produced flower. Received replacement in 3/2011. Naomi turned out to be misty red instead of purple and white. Zoe turned out to be 9 in orange red and 1 in pale pink instead of peach and yellow.
Requested for second replacement. The sales representative Toni gave me the hard time for the replacement. She said they don't carry these colors. The items were already replaced once. The company is losing money for second replacement. The internet doesn't reflect the true stock of merchandize, they sometimes may still have stock in the shop, ...
Zoe is out of stock, I don't want to wait for another year to get the replacement, so I changed the color to Charlotte. Received replacement on 6/2011.
Naomi turned out to be pink, only 3 produced flower, but only one bloomed. The subsititution Charlotte have only 5 produced flower, but they didn't grow well.
So, I have neve seen the real Naomi. I totally waste time and money on Glamini gladious. I give up on them. I am good at planting gladious.
The first shipment of Charlotte on 3/2011 didn't grow well on the second year.
The German breaded Iris Pink Perfection, one turned out to be Edith Wolford in purple and yellow, the other one has not produced flower yet after one and half year planting. The Motherearth Iris, one produced a flower on the first year, the other one has not produced any flower yet after one and half year planting.
I usually made an order when it is 50% off, because their original price is almost double the regular price in the other places. Their shipping charge is always based on the original price which is very high.
I will not dare to place new orders with this place in future. Too much time on replacement or mjerchandize credit, it is not worth it.
On April 26th, 2012, eyfng added the following:
As the other said, STAY AWAY from DB due the following reasons:
1) payment in full before shipping
2) keep on delaying delivery date for spring items without notifying customers
3) products not true to name
4) refuse for replacements
5) NO response to customer email
6) long waiting time for telephone service
7) customer representative not honest, some are very rude
8) previously mentioned, high charges on products and shipping
9) previously mentioned, weak products take long time to develop
I ordered the Hosta White Feather last year; it is supposed to be shipped to zone 8 where I am living now in March this year. DB kept delaying the delivery date from 3/5 to 3/25, then to 4/25.
I emailed them in early April; the reply was that item will be shipped once they got it from the supplier in Holland. I emailed back to say that I don’t want to receive my spring item in summer.
Two days later, I received the shipment confirmation for the Hosta White Feature via USPS. How come suddenly they have the stock to ship to me?
I received one with ¼” of sprout and one with roots only with no sprout. I planted them in the self-watering container with new planter mix from Gardeners Supply to make sure that they will grow first.
I emailed DB to ask whether the one without sprout will grow or not, NO RESPONSE so far. However, it is producing sprouts now; I hope that it will be true to name.
The one with sprout is growing to an inch tall now. The young leaves are in green with darker green in the center instead of WHITE. The leaves are smooth without veins showing as the picture on the internet. Yesterday I checked the online product description on DB’s website, Dave’s Garden’s panfile and the other places that carry this product.
Dutch Bulbs online description:
“As it appears the leaves are completely white. With maturity, streaks of green begin to appear and lavender flowers rise from the top.”
Customer Comments and Reviews
Romi October 6, 2011
Hosta White Feather
My plant started out with white leaves now their green. Will they go back to white next spring?
The Bulb Lady Reply October 7, 2011
Hosta White Feather
Yes, each season the leaves start out white but as they mature they turn green.
Pictures showing in Dave’s Garden panfile are white first when just grow.
Breck’s online description:
White Feather Hosta: Unique white leaves are a welcoming surprise as they emerge in spring. As it matures, the leaves transform into a blend of green and cream. Lavender flowers illuminate your garden in midsummer.
I called DB yesterday 3 times to ask for replacement. After waiting for almost 10 minutes I hung up the phone for the 2 times. I called the third time, after waiting for 10 minutes, I was able to talk to a female representative.
Her answer was:
1) I don’t know when the leaves will turn white.
2) I can not give you the replacement because you have just received the items not long ago. (Item was received on 4/13/2012.)
3) We may not have the item in stock. You call back in June. We will send you the replacement if it is really not true to name by then.
I then emailed DB to complaint about this with NO RESPONSE yet.
I suspect that DB has never had Hosta White Feather in stock this spring; DB just shipped me another hosta. If the company is going bankruptcy, I don’t think that I will get the replacement next year.
As mentioned previously, the German Iris “Pink Attraction” ordered from DB took 2 years to produce flowers in purple with yellow instead of soft pink. The wrong color spoils my color arrangement for my German Iris flower bed. It is wasting my money and the time to grow the product. How can I ask for replacement after 1 year guarantee?
I will never have business with DB. Dear gardeners, please be smart to stay away from Dutch Bulbs.
|On Apr 24, 2012, Darkman27 Raytown, MO wrote:
I order 2 kinds of bulbs for my wife for Christmas 2011 and was told that the items wouldn't be shipped until January. I have since been in contact with them twice and still not delivery and its almost May.
|On Apr 16, 2012, smitty1931 Suncoast Estates, FL wrote:
Ordered dahlia tubers on Jan. 4th . As of April 16th have not received tubers. Terrible customer service! It appears the Dutch Bulb Co. has taken over. I wonder if they will honor my order? I ordered dahlias from Eden Bros at the same time and they were delivered March 21 and are up and growing.
|On Apr 12, 2012, NJgardener1 Oakland, NJ wrote:
Do not buy from this company. I ordered bulbs and they arrrived in terrible condition. This company requires you pay before they can ship (I should have known!). STAY AWAY from the Bulb lady!!!
|On Mar 30, 2012, Jeziej Fanwood, NJ wrote:
I had never ordered from any online retailer until last fall, when I moved into a new house. My first order was for a selection of Peony bulbs and a Peony tree. My order took around a month to get delivered, I planted them as soon as I received them and all of them except for one started sprouting around February. I added more soil last week to the one that was not growing up with the rest and it is now coming out. There are 9 bulbs total and I can say they are looking good. The cause of my neutral rating is that I was not aware they were facing financial difficulties to the extent of filing for chapter 11 and I placed three separate orders one of them with K Van Bourgondien. All orders were placed the last week of February and first week of March as I remember. Most of the orders had shipping dates on or about 3/28 or 4/4. On 3/28 after reading the reviews on this website I called to check if the orders were being processed. The customer service rep, was very nice and let me know what was going on, he said most likely the orders will be mailed around mid April. I expressed my concern in case the plants and bulbs were damaged due to the waiting time and he said the company was up and running and if I encountered any issues they would replace any of the plants. I had ordered Windflowers, Fern, Delphiniums, Cote D'Azur, Lilly of the Valley and other plants. I checked my orders online the day after calling them and most of the plants have shipping dates now on or about 4/28. That is a whole month which means I am now waiting for orders close to two months.
|On Mar 15, 2012, kilton DC,
Placed an order for some bulbs 2 months ago. The expected ship date was 03/14. On 03/14, the date magically changed to 04/14 -- without any kind of notification.
|On Feb 28, 2012, njdevilfan Virginia Beach, VA wrote:
Posted on August 14, 2005, updated February 28, 2012
On February 28th, 2012, njdevilfan added the following:
havent been here in a while. Placed a new order just today as it is warming up in virginia and I am getting spring fever. Asked them what the story was, they advised they had some financial difficulties, but are up and running stronger than ever. Cant wait for my dahlias and Glads. Was upset to think they were gone, but apparently they are not!! Yay!
|On Feb 26, 2012, Azurel Youngsville, NC wrote:
I would like to say a word of farewell to this company. They used to be so good when I was a beginning gardener, 20 or 30 years ago, when they were still based in New York. I ordered lilies from them one time and the bulbs were as big as small cabbages and their bulk prices were so good. I ordered from them every year and was nearly always pleased. I built up a daffodil collection and still have some of them, dug up & transferred to a new home, 11 years ago. Van Bourgondian, RIP.
|On Feb 25, 2012, HeidiNH Brentwood, NH (Zone 6a) wrote:
Posted on July 19, 2011, updated February 25, 2012
On February 25th, 2012, HeidiNH added the following:
Whoo. Bankruptcy, big surprise. So much for that merchandise credit I was offered for the anemones that never sprouted.
|On Feb 24, 2012, Scepter72 Casco, MI (Zone 5a) wrote:
They charge as much or more for their perennials than what I can purchase locally or on other websites. Their plants are extremely small, poorly packaged, and most don't survive the first 6 months. I would never purchase from this company again.
|On Feb 23, 2012, seagardener Southport, ME wrote:
Before attempting to order from this company, check my recent post on K. Van Bourgondien & Sons, Inc.. They are not answering their phones or e-mails and their websites are not accepting orders.
|On Feb 22, 2012, Mustang56 Silverdale, WA wrote:
I've been ordering from Van Bourgondien for probably at least 6 years. If it's true they are going bankrupt, that is a big disappointment...! When you order $50.00 of bulbs, you just can't beat the pricing online anywhere.... For Tulips, daffadills, Allium, lilies and so on... Dahlias came in LARGE clumps, unbeatable by any other company online... Anything that was a plant, is pretty
|On Feb 22, 2012, CheyenneSue Cheyenne, WY wrote:
Well, I see from this site that they are filing for bankruptcy, and I'm not surprised. I guess I'm out my $83.
|On Feb 8, 2012, gmaly West Chester, OH wrote:
Have ordered numerous times from van Bourgondein. I don't remember a single shipment which did not contain dead plants. We ordered several well known daylilies. If alive, plants were so small (new seedling) that they took 2 sometimes 3 years to bloom. When they finally bloom, rarely are they the varietiey purchased. Classic example: 3 years after planting seedling size Night Embers, it bloomed last summer and was variety Night Beacon, which we already had in our garden. Same thing with 2 other daylilies. The catalog looks beautiful. The company needs to invest more and focus on quality control. When plants are received that are mushy or fungus covered, those conditions existed at the time of shipment and should have been culled out. I've written this company off my list as has everyone in our local daylily club based on similar experiences.
|On Jan 15, 2012, Lazydaisy153 Lilburn, GA wrote:
I recently ordered tulip bulbs from Dutch Bulbs. When they arrived, over half of them were mildewed. Since it was December,heat was not the cause of the problem. I am still waiting for a call back from them.
|On Jan 3, 2012, flowerscrazed Davenport, IA wrote:
I've ordered with this company three times (two in the last couple of weeks). I also have to admit that I usually just order when they have sales. Most of the bulbs I got were in good to excellent condition, and with "buy 1, get 2 free," I figured if they've all survived, that'd be great. When some or most make it, that's still a bargain. I think the shipping is okay, it's not too pricey. However, with the sales, free shipping coupon is not usable. The 50% off is good with new merchandise only, not clearance.
|On Jan 3, 2012, Jlgayton1086 Vancouver, BC (Zone 9a) wrote:
|On Dec 30, 2011, JMKM1976 Hornell, NY wrote:
Posted on April 8, 2011, updated December 30, 2011
On April 8th, 2011, JMKM1976 added the following:
As promised, my bulbs shipped on April 4th and I recieved a huge box today (4/8). I haven't opened the many indiidual packages yet but on first inspection through the packaging, everything looks good. The lily bulbs are big; bigger than those I get from other places (mail order and locally). Except for the large landscaping collections of asiatic lilies, those are medium sized, I can't say small because I have planted much smaller asiatic lily bulbs and still had them bloom the same year.
The two butter-and sugar siberian irises are meduium sized roots with a small amount of growth, they were slightly dry on arrival and so are removed from their packing and soaking in water for a couple hours, I will plant them in pots later and set them with other plants that are awaiting drier, warmer weather in the basement. All the bulbs will be put into the spare refridgerator in the basement to remain cool until the ground dries up a bit and I can get them planted without making mud holes and freezing my hands off.
So, for now, this remains a positive and I will update when the plants bloom as to true-to-nameness and such.
On December 30th, 2011, JMKM1976 added the following:
I had a lily show to beat all lily shows my yard has ever displayed before this year! I planted the asiatic lillies in masses by single color; all came up and were true to their color as well. Now, my sisters would like to do this as well becasue in-mass, these lilies were just beautiful!
The tiger lilies bloomed next, I also massed these, but not by color.
Then, the oriental lilies began blooming, each variety was planted in its own mass. These were breathtaking and amazingly fragrant! I was sad that, my oriental lilies began blooming just as a drought with 100 degree temperatures set in. Fortunately, only the open blossoms were scorched and burned. Those that opened after the temperatures decreased were just fine and lasted a long time in bloom.
AS for the siberian irises... I didn't actually expect these to bloom this year, especially since I planted them in a gallon size pot and parked them at the edge of my water garden. Surprise-suprise... these tough little ireses thrived (even in the pot) and bloomed lovely yellow irises!
So, despite the many negatives by others here, my expereince was awesome and I intend to order fromt his company again this spring... I'd like to add some foxtail lilies, tree lilies and trumpet lilies and possibly some tree peonies this year and I think this will be the company I order those from.
|On Dec 9, 2011, HouseofFlowers ROSLINDALE, MA wrote:
I was initially very excited when I received a catalog and visited the website. This is my first purchase experience with Van Bourgondien.
|On Oct 1, 2011, Sydney440 Worland, WY (Zone 4a) wrote:
Posted on September 5, 2011, updated October 1, 2011
On October 1st, 2011, Sydney440 added the following:
I received my replacement iris and lily bulbs and the iris tubers looked 100% better than my first order last fall. Lily bulbs weren't quite as big, but look really healthy. CS was very nice about replacing them and I have high hopes that I'll have great plants next year.
|On Sep 1, 2011, matildaj West Salem, WI wrote:
We've used this company for fundraising for our nonprofit preschool for last fall and this spring and plan to use them again.
|On Aug 8, 2011, loveplantsalot Bear Valley Springs, CA wrote:
I originally ordered about $300 worth of bulbs and plants. Bulbs arrived looking ok, but the other plants were minscule and dried out. Most disappointing was the Echinacea (Coneflower) collection-$152.00 for 18 plants. Each came the size of a toothpick and 2/3 were dead.
|On Jul 28, 2011, Buster2 Idaho Falls, ID wrote:
Posted on May 28, 2011, updated July 28, 2011
On July 28th, 2011, Buster2 added the following:
They are now offering a credit toward my "next" order, which I won't do because it won't even begin cover the cost for a replacement plant. I will not do business with this company ever again.
|On Jul 21, 2011, SnowDamselfly Seattle, WA wrote:
Oh how I wished I had checked the Watchdog before I ordered last year, but I was desperate to get bulbs late in the fall season for my newly planted garden! I placed 3 separate orders in fall of 2010.
|On Jul 15, 2011, dminrv Atwood, PA wrote:
A substantial number of irises ordered in August arrived last week of October - too late for planting in my area - and they were all completely dried out, brown, totally dead. Contacted customer services immediately, who suggested that I plant them anyway and if they did not come up in the spring they would replace them. Anyone who provides such poor merchandise and then treats me like a fool no longer gets my business.
|On Jul 8, 2011, alannarae06 Oceanside, CA wrote:
Posted on November 12, 2010, updated July 8, 2011
On July 8th, 2011, alannarae06 changed the rating from positive to neutral and added the following:
I'm moving my rating to neutral because even a lot of plants that I received are mess-up or never came up, the CS are replacing most of the stuff and even issued me a credit for the plants that did not sprout. BUT the bulbs that I received are either WRONG COLOR or some did not bloom / sprouted.
Parrot Tulip 'Blumex'--------wrong color
Windflower Mix., Allium Roseum, Rainbow Alliums Mix, and
lily of the valley---none of these bulbs sprouted.
Red Lily Blend ------ out of 5 only 2 sprouted with 1 flower
Daffodil 'Jetfire', Dutch Iris Mix,--only almost half bloomed
I talked to CS and they are backing up their policy about replacements and told me that they are shipping the replacement on fall. I just hope that the colors and what I ordered is what I will receive.
|On Jul 6, 2011, alana46 Oceanside, CA wrote:
I bought lily Monte Negro last fall and planted it. Out of 5 lilies, I got two (2) 7" lily instead of 48" tall so I called the CS and they replace the 3 that did not grow. I received the replacement planted it and now they bloom, ( WRONG COLOR ) Instead of deep red lilies, these are orange lilies. I called the CS and they said that ---WE ALREADY REPLACE THIS WITH OUR WARRANTY--- WE CANNOT HELP ANYMORE. Just because I bought the flowers with coupon, ($10) when I sign up for newsletter, they will not give me a credit...I DO NOT WANT CREDIT, I WANT WHAT I BOUGHT 5 MONTE NEGRO RED LILIES not orange not pink. Yes they replaced the lily but it's the wrong color and they want me to just shut up because THEY ALREADY REPLACED IT (WITH THE WRONG COLOR). Bottom line they want you to buy their product BUT when you need replacement they want you to just be happy that they replace it, IT DOESN'T MATTER WHETHER IT'S THE RIGHT ONE they replace it so JUST SHUT UP. THAT IS JUST PLAIN BS. STAY AWAY FROM THIS COMPANY.
|On Jun 28, 2011, morgen San Luis Obispo, CA wrote:
Posted on July 22, 2008, updated June 28, 2011
On June 28th, 2011, morgen changed the rating from negative to positive and added the following:
I made an order of clearance items and was totally pleased. I ordered mostly gladiolus and they popped right up. They look healthy and green and I look forward to hundreds of beautiful summer glads. No problem with the credit card this time and they shipped with good communication and timeliness. I will definitely order from this company again. Good stuff, great clearance sale, fast shipping.
|On Jun 23, 2011, paradiseirisfan Paradise, CA wrote:
Received tree peonies that appeared like they had been refrigerated. They did not thrive in pots the first year. The company gave me a credit. I appreciate their standing behind their products.
|On Jun 19, 2011, cweldon12618 Tyler, TX wrote:
I ordered a canna. It arrived rotten. I contacted the company and they did replace the roots. One of the replacement plants was rotten and one has grown but the living plant is NOT a Red Furturity canna. Additionally quite some time ago I ordered Little Business day lillies. They are diseased with LEAF STREAK. Now my healthy day lillies are diseased. Stay away from these guys.
|On Jun 15, 2011, Whirlwind2000 Monroe, CT wrote:
Beware of purchasing clearance plants!!! You will only receive a merchandise credit if the plants do not survive.
On Jun 15, 2011, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Jun 16, 2011 8:36 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
If you were to read the terms of sale on our website you would have saw that we do state that if clearance items do not grow then you will receive a refund. Also if you wanted a refund, you should have returned the items, dead or alive. You cannot expect us to issue you a refund and you do not return our product. I feel that is not fair.
On Jun 16, 2011 8:37 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) added:
Sorry for the last comment, I meant to states that if clearance items do not grow then you will receive a store credit. Sorry for the typo."