On Nov 17, 2013, wnyGardner ALFRED STATION, NY wrote:
I orderd a few items last week. The packaging sizes were great and the prices were reasonable. The order arrived at the expected time. It was complete and the bulb quality was good and comapred well with the other whole-sale suppliers. I had good experience with KVB. I will order from them again. I recommend it to others specially if they like to try many varieties at smaller package sizes.
On Nov 17, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Nov 19, 2013 9:52 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for your feedback, we appreciate you taking the time to share your experience with our company. Enjoy your garden."
On Nov 13, 2013, ButterflyRose27 Struthers, OH wrote:
Great prices & order arrived promptly.Everything was there,no missing items like I seen other complain about. Did have a couple bulbs (& I do mean just a few out of a large order) that were either dead or undersize-- called Cust. Serv. & they were great!!!! gave me a credit since they were already out of the items..very polite & helpful & credited full item cost when there was only partial loss. WILL DEAL WITH AGAIN & DEFINITELY RECOMMEND AAA+++ much better customer service that a lot of other companies & overall very happy with the bulbs
On Nov 13, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Nov 16, 2013 2:37 PM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
I couldn't have been more happy with the service from this company. I order over $200 worth of bulbs and was extremely satisfied. The product shipped earlier than the promised date, shipped 100% complete and the quality of the bulbs was excellent. I almost canceled my order based on the amount of negative reviews I saw on this website - I'm glad I didn't. I couldn't be happier with the quality of customer service and the product received. I will definitely be ordering from them in the future and would advise others to do the same.
On Oct 30, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Nov 16, 2013 2:52 PM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you Marisa for your feedback. Enjoy your garden."
On Oct 12, 2013, jackstomatoes Grand Rapids, MI wrote:
Everything very positive! Bulbs I received were larger than advertised. I needed my items before the promised date because of surgery, called them with my request, and within 4 days received my orders, 10 - 15 days before the promised date. I have done business with this company many times before, and service had gone down until last spring. Now service is excellent, and so it the product. John
On Oct 12, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Nov 16, 2013 2:55 PM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you John, we appreciate your posting. Enjoy!"
I have placed many,many orders of all sizes over the past ten years.I have not even once had a bad experience .I am a member of Dave's garden and can not believe all of the negative reviews.I find their prices very good.I have always been sent what I ordered.
On Aug 1, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Aug 6, 2013 4:10 PM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
On May 3, 2013, 50Carrots Chesapeake Ranch Estates-Drum Point, MD wrote:
In October 2012 I ordered 145 fall planted bulbs including: Daffodil “Golden Ducat,” Irene Copeland , White Passion blend, and the Wild Flower Bulb Mix (100 mixed bulbs) which was not shipped. I called the company and the mixed bulbs were shipped right away. The first shipment also included a package of 10 Muscari blue- purple bulbs which I did not order. I planted them anyway and this spring ALL the bulbs I ordered and the Muscari thrived and bloomed. I was ordering bulbs for my White and Yellow Gardens, so I did not think I would like the Muscari and I planted them in another section near my roses. They have just been a delightful spring flower and a great pop of bright color considering the roses are just putting out a few leaves in the spring. Excellent customer service.
On May 3, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On May 8, 2013 9:35 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for sharing your experience with our company. Enjoy your flowers!"
I have spent the morning reading & making comments here. I now see that all my complaints have been due to Gardens Alive. Thank you for that information.
I have many beautiful plants that are still thriving from vanB. I placed an order recently in which 1 item (phlox David) was dead; but customer service was excellent, & they immediately shipped a replacement.
So sad when a decent company gets bought out & destroyed by predators. Shame on those of you who blame the victim!
On Mar 26, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Mar 26, 2013 4:29 PM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for your posting, Happy Gardening to you!"
I have ordered from this Co. for about 20 years. I have no complaints. Several yrs ago I was short one bulb in pkg of 5. I called and was sent a whole pkg of 5 bulbs. I have my usual spring order in process. Don't expect any problems.
On Feb 17, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Feb 19, 2013 11:50 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for your feedback, we truly appreciate it. Happy Gardening!"
Posted on September 27, 2012, updated September 27, 2012
Just wanted to add my experience over many years and tens of thousands of dollars spent with this company. Best deal anywhere, hands down. I look at all these negative reviews and see a lot of folks who expect too much and don't know what they're doing. Tiny orders usually go to folks who are inexperienced, so there will be lots of negative reviews from them. Clearance items are just that. These are end-of-season closeouts that have been stored in damp, musky conditions for months. Do y'all really expect them to be in first class shape? I have items that I order every year and they die every year. Same if I order them from anyone else, though. Everything doesn't do well everywhere. I keep trying different growing methods and microclimates and I'll figure out a way to get them to grow here, but I imagine there are many items that a hobby gardener would never get a satisfactory experience with. And while I have occasionally ordered plants from kvb, I usually don't. They're a bulb company. I typically don't order plants from other bulb companies either, nor from seed companies. Now the worst thing is that all of these negative reviews certainly contributed to the bankruptcy of my preferred supplier of bulbs, who have now been taken over and will be cannibalized by Gardens Alive. They've already ruined it. Check the prices and the quantities available now. Overpriced and small quantities, even for wholesale. Their awesome sale prices are gone, too. Geez.
On September 27th, 2012, TropiTiki added the following:
I wanted to add that the positive rating is really for the company that I know, not the one now owned by Gardens Alive. I don't see myself ordering from them in the future because I can get better deals locally. Actually, you can get better deals from other online sources for pretty much everything they offer from all of their different companies. Gardens Alive ruins everything they take over.On Sep 27, 2012, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
I apologize for any trouble you may have experienced with any member of the Gardens Alive! family. Is there anything I can assist you with from a previous order from one of our sister companies? Gardens Alive! is now the proud parent company of VB and hopes to extend it's customer service to existing, as well as new, customers. Our excellence is evident by our new and repeat customers that have made us one of the successful and prosperous catalog and online gardening suppliers for 27 yrs. Please give us the opportunity to extend our world class service, or allow us to resolve any past issue you may have had with Gardens Alive! or any of it's member companies."
On Jun 26, 2012, AnneH757 Virginia Beach, VA (Zone 8a) wrote:
I've purchased numerous plants from the K. Van Bourgondien company since Spring 2008, and have had no problems with their warranty if something didn't grow. I know how to grow plants, and know that plants are on God's and Nature's time schedule, not on any human's immediate gratification schedule.
Take notice of their restructured websites (www.dutchbulbs.com & http://www.kvbwholesale.com) -- Gardens Alive! now owns the company, and it moved to Ohio. I can only imagine how difficult it was on the KVB descendants to have to sell the company after so many generations were involved with this family-operated business.
Very happy customer! Quick service, recently ordered hardy geraniums and they arrived eight days later. In excellent condition, started sprouting immediately after planting. This is representative of my previous experiences with ordering from Van Bourgondien, as compared with negative experience with a competitor.
On May 25, 2012, LeawoodGardener Leawood, KS (Zone 5b) wrote:
In late April I ordered 15 large trumpet lilies and 25 glads to add to my garden. The order arrived promptly and everything was in great condition. The glads are already up!
Recently, on one of the DG Discussion Forums, I recommended Van Bourgondein to a gardener who wanted to plant tulips and was considering going to a big box store. I order 1,500 to 2,500 tulips every year for my garden (and a friend), and I have had excellent experience with Van Bourgondein over the last 20 years.
Others in the Discussion Forum jumped all over me, bashing VB and scolding me for recommending them. I was shocked to hear the company was in Chapter 11, so I apologized for my ignorance. Now, looking at all of the negative comments posted, I wonder why it is that I have had such good luck. Some say "it didn't grow" - I wonder how much of the problem lies with the gardener?
All I can say is I've had a positive experience, as recently as three weeks ago, so I'm going to give the company the benefit of the doubt and order my tulips from them, just as I have in the past. I feel I need to post a positive comment and I hope they survive and thrive.
Here is a link to a forum describing my tulip experiences, including a problem with VB that was resolved quite nicely by the company.
On Feb 28, 2012, njdevilfan Virginia Beach, VA wrote:
Posted on August 14, 2005, updated February 28, 2012
I have been ordering from Van Bourgondien for many years. I dealt with them when they were in NY and now they have relocated to my neck of the woods. Just this spring, I went to their facility, and picked up my purchase, and saved on shipping charges! When I placed my order, the phone operator was knowledgable and courteous. My daylilies are incredible, and the oriental lilies are just great. I sampled some grasses, as they seem to be the "in" thing, and I cant wait to try more as they have really taken off. I look forward to dealing with these folks again.
On February 28th, 2012, njdevilfan added the following:
havent been here in a while. Placed a new order just today as it is warming up in virginia and I am getting spring fever. Asked them what the story was, they advised they had some financial difficulties, but are up and running stronger than ever. Cant wait for my dahlias and Glads. Was upset to think they were gone, but apparently they are not!! Yay!
I would like to say a word of farewell to this company. They used to be so good when I was a beginning gardener, 20 or 30 years ago, when they were still based in New York. I ordered lilies from them one time and the bulbs were as big as small cabbages and their bulk prices were so good. I ordered from them every year and was nearly always pleased. I built up a daffodil collection and still have some of them, dug up & transferred to a new home, 11 years ago. Van Bourgondian, RIP.
I've been ordering from Van Bourgondien for probably at least 6 years. If it's true they are going bankrupt, that is a big disappointment...! When you order $50.00 of bulbs, you just can't beat the pricing online anywhere.... For Tulips, daffadills, Allium, lilies and so on... Dahlias came in LARGE clumps, unbeatable by any other company online... Anything that was a plant, is pretty
risky no matter who you order from... (the shipping just beats them
up , badly)... those are best bought locally...! I've lost trumpets I ordered from this company, only to have them reship more and lost those too... They have been very good at replacements...
I for one wouldn't want to be them and replacing everything you sold...!
Weather, plus the way people plant stuff, has alot to do with if they make it or not... You just can't blame it all on the company...
It's a big expense to ship anything now adays...
I will definately miss this company....as I said their pricing could
not be beat...
If you order late in the season when things are on sale, your going to get some bulbs that have rotted, or have mildew, but my experience has been the majority of the bulbs I ordered were
in healthy condition... I for one most certainly do not want them to go out of business....
On Jan 3, 2012, flowerscrazed Davenport, IA wrote:
I've ordered with this company three times (two in the last couple of weeks). I also have to admit that I usually just order when they have sales. Most of the bulbs I got were in good to excellent condition, and with "buy 1, get 2 free," I figured if they've all survived, that'd be great. When some or most make it, that's still a bargain. I think the shipping is okay, it's not too pricey. However, with the sales, free shipping coupon is not usable. The 50% off is good with new merchandise only, not clearance.
I have not ordered any plants with them, so I don't know about their live plant quality. So far so good for me.
On Jan 3, 2012, Jlgayton1086 Highland Mills, NY wrote:
I ordered about $50 worth of bulbs (fritillaria, indian hyacinths, dragon arums, & aliums...its gonna look awesome!) , and all came in good condition except 2 dragon arums, which customer service promptly replaced the same day I told them about it through email. All around positive experience,
Posted on April 8, 2011, updated December 30, 2011
Posted on March 21, 2011, updated April 8, 2011
I placed a very large order with this company about 3 weeks ago as they offered a lot of summer blooming bulbs that I coldn't find all in one place elsewhere. They sent a confirmation of my order immidiately to my email. Also, I had requested immidiate shipping and a customer service rep. contacted me to let me know that, they could ship immiditely but that that would void the replcement warranty because it is too soon to plant these in zone 5. I replied explaining that this zone has been expereincing days in the 80s as early as mid-April over the past few years and requested an early April ship date and we agreed on April 4, which is the soonest ship time that ensures the bulb warranty will still be in effect.
In any case, i was impressed by the customer service care and how considerate the company has been in processing the order.
3 Asiatic Lily Sugar Love
3 Asiatic Lily Forever Susan
25 Asiatic Lily Deep Red
25 Asiatic Lily Yellow
25 Asiatic Lily Pink
25 Asiatic Lily Orange
2 Iris Siberica Butter & Sugar
I'll update when the order arrives.
On April 8th, 2011, JMKM1976 added the following:
As promised, my bulbs shipped on April 4th and I recieved a huge box today (4/8). I haven't opened the many indiidual packages yet but on first inspection through the packaging, everything looks good. The lily bulbs are big; bigger than those I get from other places (mail order and locally). Except for the large landscaping collections of asiatic lilies, those are medium sized, I can't say small because I have planted much smaller asiatic lily bulbs and still had them bloom the same year.
The two butter-and sugar siberian irises are meduium sized roots with a small amount of growth, they were slightly dry on arrival and so are removed from their packing and soaking in water for a couple hours, I will plant them in pots later and set them with other plants that are awaiting drier, warmer weather in the basement. All the bulbs will be put into the spare refridgerator in the basement to remain cool until the ground dries up a bit and I can get them planted without making mud holes and freezing my hands off.
So, for now, this remains a positive and I will update when the plants bloom as to true-to-nameness and such. On December 30th, 2011, JMKM1976 added the following:
I had a lily show to beat all lily shows my yard has ever displayed before this year! I planted the asiatic lillies in masses by single color; all came up and were true to their color as well. Now, my sisters would like to do this as well becasue in-mass, these lilies were just beautiful!
The tiger lilies bloomed next, I also massed these, but not by color.
Then, the oriental lilies began blooming, each variety was planted in its own mass. These were breathtaking and amazingly fragrant! I was sad that, my oriental lilies began blooming just as a drought with 100 degree temperatures set in. Fortunately, only the open blossoms were scorched and burned. Those that opened after the temperatures decreased were just fine and lasted a long time in bloom.
AS for the siberian irises... I didn't actually expect these to bloom this year, especially since I planted them in a gallon size pot and parked them at the edge of my water garden. Surprise-suprise... these tough little ireses thrived (even in the pot) and bloomed lovely yellow irises!
So, despite the many negatives by others here, my expereince was awesome and I intend to order fromt his company again this spring... I'd like to add some foxtail lilies, tree lilies and trumpet lilies and possibly some tree peonies this year and I think this will be the company I order those from.
We've used this company for fundraising for our nonprofit preschool for last fall and this spring and plan to use them again.
The quality of the bulbs, the blooms, and the customer service were excellent. I went to the time to register on this site just to post this. I was disappointed to see all the neg reviews and wanted to give them a positive one because of this good experience we've had.
On Jun 28, 2011, morgen San Luis Obispo, CA wrote:
Posted on July 22, 2008, updated June 28, 2011
I ordered about $75.00 of clearance items from them June 16th. Today I checked the status of the order online because I hadn't heard anything at all since the order confirmation.
They said my credit card was declined and they cancelled the order. I just took that credit card on vacation for two weeks and used it every day-I find it hard to believe. And even if there was an error with the card, wouldn't they have let me know?
I asked if I could re-order and they said they stopped shipping the day after my card was declined.
From reading the reviews, it's probably for the best anyway.
On June 28th, 2011, morgen changed the rating from negative to positive and added the following:
I made an order of clearance items and was totally pleased. I ordered mostly gladiolus and they popped right up. They look healthy and green and I look forward to hundreds of beautiful summer glads. No problem with the credit card this time and they shipped with good communication and timeliness. I will definitely order from this company again. Good stuff, great clearance sale, fast shipping.
On Jun 23, 2011, paradiseirisfan Paradise, CA wrote:
Received tree peonies that appeared like they had been refrigerated. They did not thrive in pots the first year. The company gave me a credit. I appreciate their standing behind their products.
Separately my garden club ordered several thousand daffodil bulbs to be planted throughout our community and in our personal gardens. They have multiplied beautifully. The mixed varieties are a bargain with decent sizes and several unique color combinations.
On May 10, 2011, ginalove294 Youngstown, OH wrote:
I made a pretty large order--over 100 bulbs. All of the daffodils bloomed beautifully, as did most of the tulips. One tulip variety was not the variety I ordered, and maybe a half-dozen of the bulbs appeared to be either underdeveloped or damaged, but I planted them anyway, and even though they were stunted, they still bloomed. As of today I still have two daffodil blooms and most of the tulips, which bloomed Easter week, are still up and beautiful. Overall I'm very happy with my order.
On Feb 9, 2011, lewalcindortx Dallas, TX (Zone 8a) wrote:
I ordered bulbs in november and received them promptly. i purchased hyacinths grape feather, muscari, daffodils- mixed halo and pink butterfly and paperwhites ziva. The tulips are coming up and I have already been rewarded with hyacinths and paperwhites. Out of 225 bulbs, only 7 had to be discarded. I just placed my second order with them and hope to have as good an experience.
I ordered one item, tree peony "Kamata-nishiki" for fall 2009 delivery, with some trepidation as the reviews here for this company are not great. They told me the delivery date would be pushed back to November, but then there it was in the mail in late October, several weeks early. It was bare root, just a small stick but with some healthy-looking buds. We had a terrible wind storm in early December that knocked off the top of the stick, and I thought that's it, it won't make it. Well, it came up this spring and has grown just fine. It will probably take at least a few years to grow to blooming size, but I am excited to see if the blooms are a "double wisteria blue", as advertised!
Posted on June 4, 2010, updated June 16, 2010
Check your credit cards carefully after ordering from this company, especially if you order multiple items that ship at different times. I placed an order at the end of March for 6 varieties, using a 50% off coupon code provided on their catalog. The 6 items shipped to me at different times over the next few weeks. After reviewing my credit card, I see that they charged me full price! I cannot reach anyone at this company, and have had no response to my repeated emails. I even sent them a copy of the original order receipt and a screenshot of the final page at time of order, clearly showing the 50% discounted prices. I ended up paying twice the amount of the original order!
On June 16th, 2010, Sherry77 changed the rating from negative to positive and added the following:
I am changing my rating to Positive. This was a mistake and has been resolved, the 50% off coupon was honored.
Despite negative reviews, ordered 6 Asiatic Lily "Monte Negro" bulbs, as the price was very good. They arrived on time. I then forgot about them for a week, but despite this all have begun growing nicely.
We have placed several orders with Van Bourgondien and have always gotten very good service, and awesome plants! We have ordered daylilies and especially hostas. The last order we recieved was just a few days ago, a box full of several types of hosta and some ferns. The packaging was far better than some other suppliers we have used and the plants, (mostly bare root) looked fresh and ready for planting. Only one out of about a hundred hostas looked a bit weak. The pricing here is great and we will most definitly be ordering more! The customer service department is always friendly and accomodating.
On Apr 5, 2010, Loligo Murphysboro, IL (Zone 6b) wrote:
Posted on October 16, 2009, updated April 5, 2010
My mother ordered me some bulbs from VB as a birthday present -- when I came and saw the reviews, I was terrified! But so far, the experience has not been a total disaster. The bulbs arrived this week, at an appropriate time for planting. Everything she ordered was in there, and the bulbs are firm and healthy looking. They're definitely on the small side (especially the daffodils, which are half the size of bulbs I've received from John Scheepers before), but they do fit the measurements promised in the catalog descriptions.
My only quibble is the daylily: it's a single, anemic, trimmed-down fan, although with a healthy clump of roots. If it were earlier in the season, I would feel confident that it would pull through with no problem. But this late in the year, I don't know whether to risk it out in the garden, or plant it in a pot and keep it in the garage for the winter.
Given the pervasive problems they seem to have with plants not coming up true to name, I'm starting this review out at Neutral, but if everything blooms as labeled next spring, I will come back and change this to Positive.
On April 5th, 2010, Loligo changed the rating from neutral to positive and added the following:
I am back as promised, changing my rating to Positive. Here's what my mom ordered for me:
* Basic yellow trumpet daffodils -- all came up and are blooming beautifully.
* Mix of fragrant jonquils -- also strong and beautiful. The mix is primarily two varieties (a yellow with an orange cup and a bright plain yellow), with smaller amounts of a yellow with a white cup and a white with peach cup. That's "mixed" enough for me.
* Blue and white grape hyacinths -- doing great.
* Princess Irene tulips -- I specifically wanted this variety, so I've been holding my breath to see if they're right. One bloom is almost open, enough for me to see that they do appear to be true to name. Five of the 15 disappeared over the winter, but I didn't provide any rodent protection.
* Daylily 'Destined to See' -- it survived the winter; too early to tell if it's true to name.
I have placed 5 orders since November 2009, and to date, I have been very pleased with the size and health of the stock. Of course I can't comment on the accuracy of the stock until the growing season begins, but all the bulbs were very plump and large in size for their variety. After reading some of the other folks who have done business with them, perhaps I am blessed and have had an exceptional expreince with them, but with 3 order filled and very pleased with the stock I have received, and the 4th and 5th orders scheduled for delivery in March, I am not expecting any trouble. If I had been "Lucky" with a single order, then I would be a little nervous about giving VB a positive rating, but after 3 order filled successfully and the stock in great condition, I am hoping whatever problems these other folks have had, has been corrected, and my 4th and 5th orders will be like the first 3. I'll try to post updates as the growing season progresses as to the accuracy of the bulbs I have ordered.
On Dec 30, 2009, PGH_Garden_Girl Pittsburgh, PA wrote:
I was a bit trepidatious about ordering after reading all of the reviews, but the sale prices were so good that I thought I'd risk it. I was pleasantly surprised. They shipped my spring bulbs out immediately and I had them within a week of ordering. I'll have to store them in my garage until the ground thaws...no biggie. The bulbs were a little on the small side, but seem to be firm and healthy. Now I just need to wait 4 long months to plant them! Based on my experience thus far, I would recommend this company...will update once the plants actually start to grow.
On Nov 21, 2009, MaryCorbett Niceville, FL (Zone 8b) wrote:
I have ordered many times over the years from this company, and have always received nice, healthy plants. The orders have included perennials and bulbs of all sorts. I have never had any problem with shipping or with them substituting another item for what I requested. My last order was for several double Asiatic lilies, and the bulbs were in excellent condition.....plump and of good size. Any time I called or emailed Customer Service, they were courteous and knowledgeable as well. I will continue to order from them.
On Sep 26, 2009, Steve812 Prescott, AZ (Zone 7a) wrote:
I ordered three hundred daffodils and fifty hyacinths through their wholesale branch last fall, and (without stopping to count them all) most or all of them were true to form and bloomed very nicely this spring. I also ordered six echinacea which were DOA.
It has frequently been my experience with bulb companies that one can get great bulbs but only dead perennials; so VBW may be a very good place to get bulbs, but a terrible place to get perennials. Recommended for bulbs, not for perennials.
On Jun 15, 2009, catloverrachel Columbia, SC (Zone 8a) wrote:
I recently sent a large order of clearance items (mainly daylilies and OT lilies) to Van Bourgondien. Given the negative feedback I've seen on DG, I was rather apprehensive as I waited for my order to arrive. My order arrived less than a week after I sent it, and the bulbs and fans were nice, fresh, and healthy. I think dornancy makes a big difference when one is ordering plants, especially at the end of the season. If the plant material can be refrigerated and kept cool, they should be able to survive the shipping ordeal. There is no way I would order plants with fibrous roots via mailorder at this time of year; I live in South Carolina and they would probably be cooked by the time they arrived. Bulbs, rhizomes, etc., are a different matter, as they can (and should) be kept cool until planted.
Prior to ordering bulbs on line for the first time I researched suppliers. I chose Van Bourgandien in February because of the relatively short distance my order would travel, the reviews I read at DG , and the ease of navigating their website.
While waiting for my first order to arrive Van Bourgandien's customer service e mailed that my card had been compromised ( ID theft). That headsup allowed me to make other arrangements for payment in time to avoid any delay of the scheduled delivery date.
I could not have been more pleased with the care of filling and shipping the order. The quality of the bulbs was such that only one bulb was not viable. The replacement bulb and a backorder arrived just a few days later- both are growing very well.
In April I made another order-this time for well over 100 bulbs. Again my order arrived on time and in excellent condition To date not one one bulb has needed to be replaced.
Here in lenoir we are limited to bulbs sold by big box stores such as Lowes and Walmart. Although their prices are competitive for the few varieties they carry quality is lacking.
On May 29, 2009, Karldan Norfolk, VA (Zone 8a) wrote:
I wanted a white amaryllis for Christmas last year. I bought a (rather expensive) kit from Van Bourgondiens. It bloomed red. I returned it for another kit, and this one late January bloomed red. Oh well, I was not meant to have a white one.
I complained to our delivery driver, who also delivers to V B,
indeed he is a friend of Mrs V B. She sent me 4 huge (leftover) replacement bulbs, (which bloomed red, no surprise here), a pack of President canna, and a pack of 4 different Summer bulbs. These had in them the hardy fragrant Glads, you know the ones, white with red center, and the little claws of ranunculus. I have never in the past been able to grow these, but upon planting them in my garden, they
postively flew up out of the ground. I can only speak for myself, I am very pleased with the bulb lady's above and beyond gifts to ensure my satisfaction at not having a white (amaryllis) Christmas.