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|On Jul 27, 2016, KeweeGardener Lake Linden, MI wrote:
I ordered before checking reviews, because the selection and prices were promising. Then, I got worried after reading reviews. I received bulbs in a timely fashion and in good condition. I planted them, but 99 of 100 freesia failed. I emailed the company and received immediate response. They refunded my purchase price and shipping for the freesia. I also received a well worded apology and assurance that if anything else fails that I should email them again. I will definitely order again!!!
|On Feb 22, 2016, Stinky111 Jersey City, NJ wrote:
|On Jun 13, 2015, ncbill West Jefferson, NC wrote:
I ordered a variety of bulbs. Good prices. Shipped quickly. Bulbs were packed nicely, were big and healthy. No complaints. No problems. As as expected and hoped. I will shop with Van Bourgondien again.
|On Aug 16, 2014, eolivas103 Las Cruces, NM (Zone 8a) wrote:
I have bought bulbs from this company for 3 years and I most likely will order from them again soon. I hesitated for sometime before rating them because well, I just was not so sure what I thought of them. On the negative side: I have a pet peeve and that is, please do not send me substitutes and they sent me a different Lily than I ordered. But busy with my garden, I never bothered to notify them or tell them and lucky for them, I do really love the Lily or I might feel a lot more negative. And their policies do say they can substitute but I really do not like that policy with any company. If a company does run out, I think they should call and ask what you would like substituted or refund your money. Also, I thought they failed to send me some Gladiolus I ordered but they just did not bloom for an extra season and when they did they have like 4 stocks on them. In the end, I got everything I had asked for with the Glads. But I have been thinking about this company a lot lately because there is definitely an upside to them. Their bulbs and the flowers they produce are HUGE. When they say they are big, they're big. Their Tulips are Huge. Their Gladiolus have been absolutely amazing and multiply rapidly. And of the Lilies I have bought from them, I have been happy. In summary, their customer service is OK, their substitution policy is not to my liking - They need a Please do not substitute checkbox. But in their favor, their bulbs are huge and produce really good plants (and flowers) that perform well year after year. That is why I recommend them.
|On Feb 6, 2014, bulbman345 Monroe, NC wrote:
Great experience... everything was delivered as expected.
|On Nov 17, 2013, wnyGardner ALFRED STATION, NY wrote:
I orderd a few items last week. The packaging sizes were great and the prices were reasonable. The order arrived at the expected time. It was complete and the bulb quality was good and comapred well with the other whole-sale suppliers. I had good experience with KVB. I will order from them again. I recommend it to others specially if they like to try many varieties at smaller package sizes.
On Nov 17, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Nov 19, 2013 9:52 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for your feedback, we appreciate you taking the time to share your experience with our company. Enjoy your garden."
|On Nov 13, 2013, ButterflyRose27 Struthers, OH wrote:
Great prices & order arrived promptly.Everything was there,no missing items like I seen other complain about. Did have a couple bulbs (& I do mean just a few out of a large order) that were either dead or undersize-- called Cust. Serv. & they were great!!!! gave me a credit since they were already out of the items..very polite & helpful & credited full item cost when there was only partial loss. WILL DEAL WITH AGAIN & DEFINITELY RECOMMEND AAA+++ much better customer service that a lot of other companies & overall very happy with the bulbs
On Nov 13, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Nov 16, 2013 2:37 PM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for your feedback. Happy Gardening!"
|On Oct 30, 2013, landmmay Garland, TX wrote:
I couldn't have been more happy with the service from this company. I order over $200 worth of bulbs and was extremely satisfied. The product shipped earlier than the promised date, shipped 100% complete and the quality of the bulbs was excellent. I almost canceled my order based on the amount of negative reviews I saw on this website - I'm glad I didn't. I couldn't be happier with the quality of customer service and the product received. I will definitely be ordering from them in the future and would advise others to do the same.
On Oct 30, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Nov 16, 2013 2:52 PM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you Marisa for your feedback. Enjoy your garden."
|On Oct 12, 2013, jackstomatoes Grand Rapids, MI wrote:
Everything very positive! Bulbs I received were larger than advertised. I needed my items before the promised date because of surgery, called them with my request, and within 4 days received my orders, 10 - 15 days before the promised date. I have done business with this company many times before, and service had gone down until last spring. Now service is excellent, and so it the product. John
On Oct 12, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Nov 16, 2013 2:55 PM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you John, we appreciate your posting. Enjoy!"
|On Aug 1, 2013, Sos07 IJAMSVILLE, MD (Zone 7a) wrote:
I have placed many,many orders of all sizes over the past ten years.I have not even once had a bad experience .I am a member of Dave's garden and can not believe all of the negative reviews.I find their prices very good.I have always been sent what I ordered.
On Aug 1, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Aug 6, 2013 4:10 PM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for your feedback. Happy Gardening!"
|On May 3, 2013, 50Carrots Chesapeake Ranch Estates-Drum Point, MD wrote:
In October 2012 I ordered 145 fall planted bulbs including: Daffodil “Golden Ducat,” Irene Copeland , White Passion blend, and the Wild Flower Bulb Mix (100 mixed bulbs) which was not shipped. I called the company and the mixed bulbs were shipped right away. The first shipment also included a package of 10 Muscari blue- purple bulbs which I did not order. I planted them anyway and this spring ALL the bulbs I ordered and the Muscari thrived and bloomed. I was ordering bulbs for my White and Yellow Gardens, so I did not think I would like the Muscari and I planted them in another section near my roses. They have just been a delightful spring flower and a great pop of bright color considering the roses are just putting out a few leaves in the spring. Excellent customer service.
On May 3, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On May 8, 2013 9:35 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for sharing your experience with our company. Enjoy your flowers!"
|On Mar 26, 2013, vivianjp Chapel Hill, NC wrote:
I have spent the morning reading & making comments here. I now see that all my complaints have been due to Gardens Alive. Thank you for that information.
On Mar 26, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Mar 26, 2013 4:29 PM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for your posting, Happy Gardening to you!"
|On Feb 17, 2013, flowerchild67 Athens, TX wrote:
I have ordered from this Co. for about 20 years. I have no complaints. Several yrs ago I was short one bulb in pkg of 5. I called and was sent a whole pkg of 5 bulbs. I have my usual spring order in process. Don't expect any problems.
On Feb 17, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Feb 19, 2013 11:50 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for your feedback, we truly appreciate it. Happy Gardening!"
|On Oct 22, 2012, Netcub Bowling Green, KY wrote:
Ordered 48 Daffodil Bulbs. They Came exactly when they were supposed to come and looked Great. Called Customer service Once and they were very nice as well. No Problems here.
On Oct 22, 2012, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Nov 2, 2012 10:19 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you so much for your wonderful feedback. Happy Gardening!"
|On Sep 27, 2012, TropiTiki Murrells Inlet, SC (Zone 8b) wrote:
Posted on September 27, 2012, updated September 27, 2012
On September 27th, 2012, TropiTiki added the following:
I wanted to add that the positive rating is really for the company that I know, not the one now owned by Gardens Alive. I don't see myself ordering from them in the future because I can get better deals locally. Actually, you can get better deals from other online sources for pretty much everything they offer from all of their different companies. Gardens Alive ruins everything they take over.
On Sep 27, 2012, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Sep 27, 2012 10:16 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
I apologize for any trouble you may have experienced with any member of the Gardens Alive! family. Is there anything I can assist you with from a previous order from one of our sister companies? Gardens Alive! is now the proud parent company of VB and hopes to extend it's customer service to existing, as well as new, customers. Our excellence is evident by our new and repeat customers that have made us one of the successful and prosperous catalog and online gardening suppliers for 27 yrs. Please give us the opportunity to extend our world class service, or allow us to resolve any past issue you may have had with Gardens Alive! or any of it's member companies."
|On Jun 26, 2012, AnneH757 Virginia Beach, VA (Zone 8a) wrote:
I've purchased numerous plants from the K. Van Bourgondien company since Spring 2008, and have had no problems with their warranty if something didn't grow. I know how to grow plants, and know that plants are on God's and Nature's time schedule, not on any human's immediate gratification schedule.
|On Jun 6, 2012, tcthigpen Louisville, CO wrote:
Very happy customer! Quick service, recently ordered hardy geraniums and they arrived eight days later. In excellent condition, started sprouting immediately after planting. This is representative of my previous experiences with ordering from Van Bourgondien, as compared with negative experience with a competitor.
|On May 25, 2012, LeawoodGardener Leawood, KS (Zone 5b) wrote:
In late April I ordered 15 large trumpet lilies and 25 glads to add to my garden. The order arrived promptly and everything was in great condition. The glads are already up!
|On Feb 28, 2012, njdevilfan Virginia Beach, VA wrote:
Posted on August 14, 2005, updated February 28, 2012
On February 28th, 2012, njdevilfan added the following:
havent been here in a while. Placed a new order just today as it is warming up in virginia and I am getting spring fever. Asked them what the story was, they advised they had some financial difficulties, but are up and running stronger than ever. Cant wait for my dahlias and Glads. Was upset to think they were gone, but apparently they are not!! Yay!
|On Feb 26, 2012, Azurel Youngsville, NC wrote:
I would like to say a word of farewell to this company. They used to be so good when I was a beginning gardener, 20 or 30 years ago, when they were still based in New York. I ordered lilies from them one time and the bulbs were as big as small cabbages and their bulk prices were so good. I ordered from them every year and was nearly always pleased. I built up a daffodil collection and still have some of them, dug up & transferred to a new home, 11 years ago. Van Bourgondian, RIP.
|On Feb 22, 2012, Mustang56 Silverdale, WA wrote:
I've been ordering from Van Bourgondien for probably at least 6 years. If it's true they are going bankrupt, that is a big disappointment...! When you order $50.00 of bulbs, you just can't beat the pricing online anywhere.... For Tulips, daffadills, Allium, lilies and so on... Dahlias came in LARGE clumps, unbeatable by any other company online... Anything that was a plant, is pretty
|On Jan 3, 2012, flowerscrazed Davenport, IA wrote:
I've ordered with this company three times (two in the last couple of weeks). I also have to admit that I usually just order when they have sales. Most of the bulbs I got were in good to excellent condition, and with "buy 1, get 2 free," I figured if they've all survived, that'd be great. When some or most make it, that's still a bargain. I think the shipping is okay, it's not too pricey. However, with the sales, free shipping coupon is not usable. The 50% off is good with new merchandise only, not clearance.
|On Jan 3, 2012, Jlgayton1086 Vancouver, BC (Zone 9a) wrote:
|On Dec 30, 2011, JMKM1976 Hornell, NY wrote:
Posted on April 8, 2011, updated December 30, 2011
On April 8th, 2011, JMKM1976 added the following:
As promised, my bulbs shipped on April 4th and I recieved a huge box today (4/8). I haven't opened the many indiidual packages yet but on first inspection through the packaging, everything looks good. The lily bulbs are big; bigger than those I get from other places (mail order and locally). Except for the large landscaping collections of asiatic lilies, those are medium sized, I can't say small because I have planted much smaller asiatic lily bulbs and still had them bloom the same year.
The two butter-and sugar siberian irises are meduium sized roots with a small amount of growth, they were slightly dry on arrival and so are removed from their packing and soaking in water for a couple hours, I will plant them in pots later and set them with other plants that are awaiting drier, warmer weather in the basement. All the bulbs will be put into the spare refridgerator in the basement to remain cool until the ground dries up a bit and I can get them planted without making mud holes and freezing my hands off.
So, for now, this remains a positive and I will update when the plants bloom as to true-to-nameness and such.
On December 30th, 2011, JMKM1976 added the following:
I had a lily show to beat all lily shows my yard has ever displayed before this year! I planted the asiatic lillies in masses by single color; all came up and were true to their color as well. Now, my sisters would like to do this as well becasue in-mass, these lilies were just beautiful!
The tiger lilies bloomed next, I also massed these, but not by color.
Then, the oriental lilies began blooming, each variety was planted in its own mass. These were breathtaking and amazingly fragrant! I was sad that, my oriental lilies began blooming just as a drought with 100 degree temperatures set in. Fortunately, only the open blossoms were scorched and burned. Those that opened after the temperatures decreased were just fine and lasted a long time in bloom.
AS for the siberian irises... I didn't actually expect these to bloom this year, especially since I planted them in a gallon size pot and parked them at the edge of my water garden. Surprise-suprise... these tough little ireses thrived (even in the pot) and bloomed lovely yellow irises!
So, despite the many negatives by others here, my expereince was awesome and I intend to order fromt his company again this spring... I'd like to add some foxtail lilies, tree lilies and trumpet lilies and possibly some tree peonies this year and I think this will be the company I order those from.
|On Sep 1, 2011, matildaj West Salem, WI wrote:
We've used this company for fundraising for our nonprofit preschool for last fall and this spring and plan to use them again.
|On Jun 28, 2011, morgen San Luis Obispo, CA wrote:
Posted on July 22, 2008, updated June 28, 2011
On June 28th, 2011, morgen changed the rating from negative to positive and added the following:
I made an order of clearance items and was totally pleased. I ordered mostly gladiolus and they popped right up. They look healthy and green and I look forward to hundreds of beautiful summer glads. No problem with the credit card this time and they shipped with good communication and timeliness. I will definitely order from this company again. Good stuff, great clearance sale, fast shipping.
|On Jun 23, 2011, paradiseirisfan Paradise, CA wrote:
Received tree peonies that appeared like they had been refrigerated. They did not thrive in pots the first year. The company gave me a credit. I appreciate their standing behind their products.
|On May 10, 2011, ginalove294 Youngstown, OH wrote:
I made a pretty large order--over 100 bulbs. All of the daffodils bloomed beautifully, as did most of the tulips. One tulip variety was not the variety I ordered, and maybe a half-dozen of the bulbs appeared to be either underdeveloped or damaged, but I planted them anyway, and even though they were stunted, they still bloomed. As of today I still have two daffodil blooms and most of the tulips, which bloomed Easter week, are still up and beautiful. Overall I'm very happy with my order.
|On Feb 9, 2011, lewalcindortx Dallas, TX (Zone 8a) wrote:
I ordered bulbs in november and received them promptly. i purchased hyacinths grape feather, muscari, daffodils- mixed halo and pink butterfly and paperwhites ziva. The tulips are coming up and I have already been rewarded with hyacinths and paperwhites. Out of 225 bulbs, only 7 had to be discarded. I just placed my second order with them and hope to have as good an experience.
|On Oct 25, 2010, ericfloyd Weatherford, TX (Zone 8a) wrote:
I ordered the dwarf reblooming daylilies, and overall they are nice plants for the price. These were not Oakes size daylilies and they were not as fresh, but they were less expensive.
|On Aug 10, 2010, lisaaj Columbus, OH wrote:
I ordered one item, tree peony "Kamata-nishiki" for fall 2009 delivery, with some trepidation as the reviews here for this company are not great. They told me the delivery date would be pushed back to November, but then there it was in the mail in late October, several weeks early. It was bare root, just a small stick but with some healthy-looking buds. We had a terrible wind storm in early December that knocked off the top of the stick, and I thought that's it, it won't make it. Well, it came up this spring and has grown just fine. It will probably take at least a few years to grow to blooming size, but I am excited to see if the blooms are a "double wisteria blue", as advertised!
|On Jun 16, 2010, Sherry77 wrote:
Posted on June 4, 2010, updated June 16, 2010
On June 16th, 2010, Sherry77 changed the rating from negative to positive and added the following:
I am changing my rating to Positive. This was a mistake and has been resolved, the 50% off coupon was honored.
|On Apr 26, 2010, obscurity2 Glenmont, NY wrote:
Despite negative reviews, ordered 6 Asiatic Lily "Monte Negro" bulbs, as the price was very good. They arrived on time. I then forgot about them for a week, but despite this all have begun growing nicely.
|On Apr 24, 2010, Jeepman252 Menomonie, WI wrote:
We have placed several orders with Van Bourgondien and have always gotten very good service, and awesome plants! We have ordered daylilies and especially hostas. The last order we recieved was just a few days ago, a box full of several types of hosta and some ferns. The packaging was far better than some other suppliers we have used and the plants, (mostly bare root) looked fresh and ready for planting. Only one out of about a hundred hostas looked a bit weak. The pricing here is great and we will most definitly be ordering more! The customer service department is always friendly and accomodating.
|On Apr 5, 2010, Loligo Murphysboro, IL (Zone 6b) wrote:
Posted on October 16, 2009, updated April 5, 2010
On April 5th, 2010, Loligo changed the rating from neutral to positive and added the following:
I am back as promised, changing my rating to Positive. Here's what my mom ordered for me:
* Basic yellow trumpet daffodils -- all came up and are blooming beautifully.
* Mix of fragrant jonquils -- also strong and beautiful. The mix is primarily two varieties (a yellow with an orange cup and a bright plain yellow), with smaller amounts of a yellow with a white cup and a white with peach cup. That's "mixed" enough for me.
* Blue and white grape hyacinths -- doing great.
* Princess Irene tulips -- I specifically wanted this variety, so I've been holding my breath to see if they're right. One bloom is almost open, enough for me to see that they do appear to be true to name. Five of the 15 disappeared over the winter, but I didn't provide any rodent protection.
* Daylily 'Destined to See' -- it survived the winter; too early to tell if it's true to name.
|On Mar 20, 2010, NativeSusan Decatur, GA (Zone 7b) wrote:
I ordered many tulips from the company, which I received in September. They are all coming up and look beautiful. I will continue to order from them in the future.
|On Jan 25, 2010, aorian_star Kevil, KY wrote:
I have placed 5 orders since November 2009, and to date, I have been very pleased with the size and health of the stock. Of course I can't comment on the accuracy of the stock until the growing season begins, but all the bulbs were very plump and large in size for their variety. After reading some of the other folks who have done business with them, perhaps I am blessed and have had an exceptional expreince with them, but with 3 order filled and very pleased with the stock I have received, and the 4th and 5th orders scheduled for delivery in March, I am not expecting any trouble. If I had been "Lucky" with a single order, then I would be a little nervous about giving VB a positive rating, but after 3 order filled successfully and the stock in great condition, I am hoping whatever problems these other folks have had, has been corrected, and my 4th and 5th orders will be like the first 3. I'll try to post updates as the growing season progresses as to the accuracy of the bulbs I have ordered.
|On Dec 30, 2009, PGH_Garden_Girl Pittsburgh, PA wrote:
I was a bit trepidatious about ordering after reading all of the reviews, but the sale prices were so good that I thought I'd risk it. I was pleasantly surprised. They shipped my spring bulbs out immediately and I had them within a week of ordering. I'll have to store them in my garage until the ground thaws...no biggie. The bulbs were a little on the small side, but seem to be firm and healthy. Now I just need to wait 4 long months to plant them! Based on my experience thus far, I would recommend this company...will update once the plants actually start to grow.
|On Nov 21, 2009, Badgertalk Nashville, TN (Zone 6a) wrote:
I ordered lilies and daffodils from their year end sale. I didn't check here until after I ordered so I was very concerned about what I might get.