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|On Sep 15, 2016, brock6389 Lakewood, NY wrote:
Posted on July 13, 2016, updated September 15, 2016
On July 13th, 2016, brock6389 added the following:
7/12/16 Pond Megastore returned my $ after I posted this review, without my credit card co. being involved. I had another purchase (Lotus plants) this spring that went fine, and Zac responded timely to an email inquiry when I thought I might have a problem with the plants (turned out they were ok). Provided you order when they are able to handle the orders, things might work out fine with PM. If they can\'t fill your order, however, I advise asking for a refund rather than accepting \"we\'ll ship it later.\"
On September 15th, 2016, brock6389 added the following:
So that you know the kind of company that you may be dealing with:
During a prolonged confusing ordeal over my refund, involving a "temporary credit refund" from my bank while investigating my claim against PM, and also a check sent from PM (thus my receiving two refunds, but it never being made clear from my bank to whom I owed the duplicate refund), I have gotten repeated nasty emails from the vendor with a very threatening tone. Admittedly, it has been a frustrating ordeal dealing with my bank and getting clear instructions as to how to proceed, but PM has been totally adversarial and refuses to help or deal professionally with me. For example, this is a copy of his last email to me:
"JUST SEND ME MY BANK CHECK BACK.
I HAVE NOTHING TO DO WITH YOUR CHAGEBACK. CASHING IT AFTER YOU STARTED A SEPARTATE CHARGEBACK IS TOTALLY STEALING. I HAVE CONTACTED YOU OVER AND OVER AND YOU ALREADY ADMIT YOU TOOK 2 REFUNDS .... JUST SHUT ME UP AND SEND THE DAMN BANK CHECK BACK, I DONT CARE YOU RESOLVED THIS WITH THE CREDIT CARD BANK, that is fine, I have a bonus $30 fee from my bank for that crap.
Hopefully his dealings with you will be more professional than he has been with me.
|On Mar 3, 2016, jstraj Charlotte, NC wrote:
Similar to others, I too placed a decent sized order and was charged immediately, even though product wasn't to ship for another 6 weeks.
On Mar 3, 2016, Pond Megastore responded with:
"On Mar 3, 2016 5:47 PM, Pond Megastore responded with:
|On Jun 5, 2015, sode0093 Delano, MN wrote:
I live in MN, and we have harsh winters. I also have a small pond and wanted a water lily. I contacted PondMegastore several times last summer to discuss planting, care, and wintering of a water lily. Purchasing was a good process (spent lots of time explaining), but this spring when my lily did not come up everything went south.
On Jun 5, 2015, Pond Megastore responded with:
"On Mar 2, 2016 8:02 PM, Pond Megastore responded with:
This is an old review however it deserves a response. Our customer service reps, or owners do not take abuse on the phone. Getting to the issue, which was resolved early with the husband. Hardy Perennial Lilies should not be planted in shallow ponds in zone 3 or 4. The was ordered in August and not established. The husband at first called and was nice agreeing it was planted improperly 8 months prior and AGREED to pay just the cost of the replacement lily ($12) not the full retail price as a replacement. The wife however came back later very upset there was no year guarantee on plants no matter what a customer does to them (like plant something in a shallow pool not at proper depth and very late into the year as it likely did not establish a good new root system). The wife was irate on the phone and I told her the $12 replacement her husband agreed to 8 months after the purchase was beyond what was agreed in the terms of sale. We promise only alive healthy plants on arrival - no further for just this reason that we cannot replace every plant when customers wont read the free planting instructions. (Both video online before purchase and written copy with the plants). We do not need to extend a guarantee and wont probably choose to when you have time to yell at us but not read directions. When you treat us like that we are not obligated to take abuse on the phone and that is what I told you. "
|On Mar 15, 2015, rshuster Palm Harbor, FL wrote:
ordered (10) Golden Botswana (Large Leaf Gold Sensitive) a week or so ago for $4.49/ea. plus $11.95 for shipping (little high considering it was USPS) and came in a small box poorly packaged. I only received 9, emailed the company and got no response. Never will deal with them again, plus Zac has a serious attitude issue.
On Mar 15, 2015, Pond Megastore responded with:
"On Mar 2, 2016 8:07 PM, Pond Megastore responded with:
Note upon learning of this review we did make sure to correct this and sent more Botswana Wonder making sure it arrived well. "
|On Jun 3, 2012, haraldl Grimes, IA wrote:
Three different tropical water lilies were ordered. Arrived in a timely manner but appeared to be somewhat "weak/soft" when unpacked. Planted immediately as per website instructions. Two decayed completely after several days, waited for a new sprout - nothing. Contacted company and received immediate reply from Zac (owner?). " planted wrong. NO - planted per video! A week has gone by, the last lily is gone. 6 emails back and forth with each offering an excuse as to why it isn't their problem. Never an offer to replace. Wish I had seen this review site before.
On Jun 3, 2012, Pond Megastore responded with:
"On Jun 3, 2012 8:46 PM, Pond Megastore responded with:
|On Sep 22, 2011, Tarpley1938 TARPLEY, TX wrote:
I made a recent purchase of several lilies and several water plants from this company. After several weeks I requested a confirmation on shipping or arrival date, never got a reply. They came u s postal service on a Saturday & all was beautiful except for one lily it was thrashed a bit and we planted all same day.. After due time the scraggaly lily would not sprout and after a request to Pond Megastore for return instructions they said there was only a 24 hr window to report a damaged plant. I am fortunate to have known and worked for Dr. Clyde Ikins at Lakeside Gardens and most water lily gardeners know it sometimes take several days for a plant to show growth. How would you know a tuber was not alive in 24 hours.
On Sep 22, 2011, Pond Megastore responded with:
"On Sep 22, 2011 8:55 PM, Pond Megastore responded with:
Hi again Ricky,
On Sep 23, 2011 5:32 AM, Pond Megastore added:
Upon checking the usps delivery record,
|On Nov 30, 2010, dgsyhaw Carrollton, TX wrote:
BE PREPARED FOR PROBLEMS. I ordered plants April 25, 2010 and one arrived dead. I opened the package immediately when it arrived. On the phone, they said they would send a replacement. It never arrived and I called again a week later. They said it was too hot for replacement. On May 27, they emailed me that they issued a credit to my credit card...NEVER HAPPENED (I checked my account). I spent the summer trying to obtain this credit without success. I called and left voice mails (no answer), resent my email documentation (no reply), sent documentation by US mail (no reply), and sent email to them through this website (no reply). This is my first experience being bilked by an online vendor. I agree with the other negative reviews and would never believe anything this company told me. They will be ramping up for business again in Spring 2011 when they may answer the phone again so BUYER BEWARE. The persons I interacted with when they bothered was Zac and Marcela.
|On Jul 17, 2010, Hillbilly_Gran Jasper, AR (Zone 7a) wrote:
Posted on July 15, 2010, updated July 17, 2010
On July 17th, 2010, Hillbilly_Gran added the following:
They never replied to the Paypal dispute and Paypal refunded my money. Save yourself a headache and shop for pond plants elsewhere.
|On Jul 11, 2010, Kd41184 Matthews, NC wrote:
Wish I had visited this site prior to ordering, then I would have known better as most of this feedback for them is poor. I ordered plants from them and one arrived rotted out and on the brink of dead. I contacted them, and came to find out later it was the owner zac who was corresponding with me. Not only was he unwilling to replace a less than $10 plant, he rudely insisted it must have been my care that had killed the plant, even though my other 2 were taken care of in the exact same manner and were thriving. After numerous emails and requests to make this right, he stopped responding and ignored my request for a phone call completely. I would NEVER recommend anyone order from them, they do not service their customers and clearly do not want repeat business.
On Jul 11, 2010, Pond Megastore responded with:
"On Jul 11, 2010 4:58 PM, Pond Megastore responded with:
As we talked about: If you recieved anything in less than perfect condition all you have to do is contact us within 24 hours of getting the plants WHICH YOU DID NOT FOLLOW which is why there is no refund. You agreed to this term by moving forward in the ordering proces.
|On May 2, 2010, hunter110 Winston Salem, NC wrote:
I placed an order and paid for express shipping. The company charged my credit card immediately, but it was 2 weeks later that I received the package. I had signed up for email notification and no email was received telling me the package was sent. When I got the box it had four very small plants in it, (not looking at all like the picture on the web site) no instructions, no invoice showing what I bought just the plants in a wet paper tool in a baggie. I would not recommend this company.
On May 2, 2010, Pond Megastore responded with:
"On May 2, 2010 11:25 AM, Pond Megastore responded with:
Hi Hunter110, I am only finding 1 order of plants to winston salem, if you can provide me with an order number I can better help you. The 1 order I see is only for snowflakes, a floating pond plant that does not require planting.
|On Aug 30, 2009, tradesman522000 Berkeley Springs, WV wrote:
Ordered some Frogbit plants and when they arrived they were a batch of dead rotten plants. Pond Megastore blames it on the post office and the post office says it's not their fault. Pond Megastore refuses to ship replacement plants and is fighting my dispute of the credit card charge. Pond Megastore does not answer their phone and does not return phone calls. DO NOT ORDER FROM POND MEGASTORE.
|On Jun 23, 2009, 123gar Collierville, TN wrote:
I ordered plants in March 09, 3 weeks later I e-mailed them they said they would ship in 2 weeks depending on the weather. 5 weeks later I e-mailed them again they said they shipped 2 weeks earlier no shipping confirmation or anything. To make a long story short they blamed the post office. I've lived here for 12 years and have never lost a package, anyway I lost the 100 dollars I payed these people.I WOULD BACKFILL MY POND WITH SAND BEFORE I WOULD BUY PLANTS FROM THESE PEOPLE
|On May 29, 2009, MAVIS1 Huntley, MT wrote:
I placed my order on May 1, 2009 and my credit card was
On July 2nd, 2009, MAVIS1 added the following:
Update! I finally received my plants, but before I got them via US postal, Pay Pal charged Pond Megastore back, I immediately received a call from Pond Megastore, up until this time they completely ignored my emails and phone calls. They wanted to recharge my credit card, I told them at that time, that if I was satisfied with the plants I would contact my credit card company and have payment reissued. At that time I told the customer service that there were 2 of the plants that I did not think were going to live, I was instructed to email pictures of the plants, and they would be replaced. I emailed the pictures on 6/19/09, as of today I have not received the replacement plants, and I have not heard from them again. I will never, ever buy from this company again.
On August 14th, 2009, MAVIS1 added the following:
Still have not received replacement parts, supposedly they
shipped. On 8/3/09 I emailed Pondmegastore for a tracking #, the tracking # that they responded with is invalid, I have
emailed them for a correct tracking # and they have not
responded. Poor, poor customer service.
|On May 27, 2009, omeallymd Milwaukee, WI wrote:
I had ordered some water hyacinth in late April. By the end of the1st week in May I had not received them, nor any word of explanation. I e-mailed their customer service, who replied that they had not been sent because I live in zone 4. I told them I live in zone 5b, and would like my plants ASAP. No reply, no plants. Two more e-mails: no reply, no plants. When they finally arrived, they were small, sickly pale, with the roots falling off. They all soon died. I emailed the company (again): no reply! DO NOT DEAL WITH THIS COMPANY!
|On May 8, 2009, flgweedo Ocala, FL wrote:
Placed an order on 4/3/09 and still have not received it. Originally placed the order through Treasure Island Aquatics because it was a "local" FL company. Much to my surprise, when the order was processed, it went through Pondmegastore. Had I know that I would never have placed the order in the first place! I have sent at least 6 emails about the status of my order, especially becuase money was debited from my Paypal account on 4/6/09. My last 2 email were requests to cancel my order. I did receive one response from "Zac" who said my order should arrive between 4/20-4/27. I finally called both Pondmegastore and Treasure Island Aquatics today and was not able to speak to anyone as I got an answering machine at both places. I did leave my phone # but doubt I will ever hear back from them, similar to the experiences of other customers who have also had negative experiences with them. I guess my only recourse will be to contact the Better Business Bureau in both Ohio and Florida.
|On Jul 17, 2008, jimncindy1 Joelton, TN wrote:
I had ordered 30 trap door snails for my pond on May 30, 08, paying $48.75. When they arrived the following week 7 of them floated. Not knowing anything about the snails I called the Pond Mega Store and was told they were dead and to send an email explaining what happened and that the snails would be replaced. An email was sent the next day. This was the first week in June. Im still waiting for the snails to arrive!
|On Jun 15, 2008, hpdmaker Fayetteville, GA wrote:
MADE A PURCHASE THROUGH TREASUREISLANDAQUATICS.COM AND RECEIVED MY SHIPMENT FROM POND MEGASTORE. I GUESS THEY BROKER OUT THEIR PRODUCTS TO POND MEGASTORE. I WAS NOT PLEASED WITH THE QUALITY OF THE PLANTS I RECEIVED FROM THEIR COMPANY. PLANTS WERE SMALL AND NOT OF GOOD QUALITY.
|On May 24, 2006, flatsfisher Eastham, MA wrote:
I placed a large order with this company May 8th 06'. Order was allegedly shipped several days later, although conflicting info was given to me about the carrier USPO or Fedex.
|On Nov 4, 2005, ShaunaDavis Bloomington, IN wrote:
order was placed on 9/12/05 and my credit card was billed. I am still attempting to receive my order and am unsuccessful at reaching a customer service representative.