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On Feb 26, 2008, Margiempv Oro Valley, AZ (Zone 9a) wrote:
I bought from Nina last year.........and it was a GOOD experience. She communicated well with me (as busy as she was) via e-mail. I received labeled, freshly dug, good sized plants from her. She worked with me well. I would surely buy from her again.
On May 21st, 2008, Margiempv changed the rating from positive to neutral and added the following:
Currently I'm changing my comments to neutral. Now that they are beginning to bloom I see I have received at least one misnamed variety. I've just sent off an e-mail to see how this will be handled and if this will be remedied. I'll let you know the results. I have hopes that this will continue to be a GOOD experience. On June 3rd, 2008, Margiempv changed the rating from neutral to negative and added the following:
After waiting for over 10 days, Nina still had not responded to my e-mail, so I e-mailed her again. She did answer! however.......She (not so nicely) told me it was "daylily season not iris ". She did not offer a refund.
She said she sent and thought I would like "Burning Oak" instead of the one I ordered (because the other had smaller rhizomes). AND now she wants ME to pay out of my own pocket to send the wrong iris she purposely sent me - back to her if I want "Bronzette Star".
Her response was news to me, because she labeled it "Bronzette Star" (not "Burning Oak") and never told me what she did. On the order form - - I wrote no substitutions.
I told her I did not agree with paying shipping expenses to send it back when it was not my mistake, but that I would pay for it anyway. I believe this is the first time I've ever had to pay shipping costs to send something back to a company for a mistake the business PURPOSELY made (and PURPOSELY labeled wrong) assuming I would like something else better.
Sadly, I have no way of knowing if she'll send me the right now this time. Others that I ordered from her last year did not bloom this year, so I'm now wondering if they are wrong too.
If this transaction changes for the good - - I'll change the rating. I believe in giving 2nd and 3rd chances.
On June 3rd, 2008, Margiempv changed the rating from negative to neutral and added the following:
Update: Nina has kindly offered to reimburse the shipping cost on the return of this iris. We are currently e-mailing each other back and forth now in hopes of working this out. I'm thinking this may have a happy ending for both of us. :-) I'll keep you posted.
