It's time to read and vote for your favorite article in the 2013 Write-Off Contest! The four finalist's articles are featured in the May 13 newsletter and can be found through this link. Hurry! Voting ends May 18.
Several weeks ago, I ordered about $1500 worth of poly-carbonate panels for my greenhouse, along with some other parts, and today, I drove to Charley's and picked up several more of the same panels and more parts, for a total of about $2000 all together. These two orders were my first dealings with Charley's. Both orders involved several opportunities for mistakes. I dealt with a few different people in the telephone sales department, a delivery driver, a person on the sales floor, and, as I was about to leave with my last order, I even met Charley. Everyone I met was polite, efficient, and seemed genuinely concerned with making sure everything was correct. And, indeed, I received the correct merchandise, in good shape, in a timely manner. I will be installing a ventilation system in the near future, and intend to shop at Charley's.
On Oct 18, 2010, gardenhobo Mount Vernon, WA wrote:
Last April I purchased a Charley's Greenhouse. It took me many years to decide which greenhouse would be best .
The Charley's staff was so helpful and my greenhouse is wonderful. It is everything I have dreamed of.
I am excited about fresh greens this winter and hope to see some ripe oranges.
Thank you to the customer service folks at Charley's who are so willing to answer my novice questions. I really appreciate your help. Anyone thinking about buying a greenhouse should go to Charley's. They know what they are talking about and they really do care about their customers.
On Oct 10, 2010, sumner1919 Maple Valley, WA wrote:
My husband and I purchased a small lean-to greenhouse online a few weeks ago. It is assembled and ready to start adding all the 'necessary' (or not so necessary, but cool) accessories.
Yesterday we drove over 80 miles in the pouring rain (Hello, it's October in western Washington) to visit Charley's for the first time. Having read all the reviews on this site, I had no idea what to expect, but wanted to check it out for myself. My husband and I were very impressed.
We found the store, though small, to have all the things we were looking for and, moreover, we found the customer service to be excellent. The two employees we spoke with were helpful and knowledgeable. They were more than willing to take all the time we needed to get the information we wanted, as brand new greenhouse owners. As other (less needy) shoppers wandered in and out, they were assisted by the same two salesmen, who would then return to us and supply more answers to our questions about how to start this new adventure.
For those who have read the negative reviews, I can state without a doubt, "We will drive the 80+ miles again. Charley's is worth it!"
On Feb 17, 2009, whitie Baker City, OR (Zone 5b) wrote:
Ordered a couple of things for my greenhouse. They were shipped on friday and delivered to my door today(monday). One item I ordered was bubble insulation. I was able to find just the amount I needed here. Other outfits I would have had to purchase much more than I could use. Communication was good via a couple of e-mails. I also thought the shipping was very reasonable.
On Jul 11, 2008, MollysPaws Mount Vernon, WA wrote:
I have ordered seed starting supplies from Charley's for years. I love their system that waters the seedlings from the bottom. Before using this I used to get a lot of damp off and now I don't. I ordered early this year and was able to pick my order up in the store, which was nice with a order over the web.
On May 21, 2008, ruiztomato Mount Vernon, WA wrote:
I have been a customer for about 3 years now. They have everything I need to grow tomatoes and peppers. They dont sell seeds but they carry everything else. I use their seaweed fertilizer and Elenors vf11. These are the best ones I have used. I also like the fact that they are open 7 days a week. I love Charleys and will continue to shop there for all my gardening supplies. Maybe some day I will be able to buy a greenhouse!
Bought Greenhouse from them and quite a bit of merchandise from them as well. They give a 10% discount on merchandise purchased for one year after purchase of greenhouse. This saved me a lot of money, They are local for me, a 45 minute drive, so I visit them frequently. I like being able to see things in person. Customer service is absolutely outstanding, very very helpful and knowledgeable. They also seem to have things that others don't like an eight bulb florescent fixture. I am using one in the greenhouse and one indoors on three big citrus trees
On December 15th, 2007, BillKrause added the following:
I have read some of the negative comments about Charley's and I am a little surprised because it is so contrary to my own experience with Charley's. I bought one of those small portable greenhouses from another excellent supplier. My wife and I had a devil of a time putting it together. The instrucftions were awful and it was hard for the supplier to explain it to me over the phone so my wife loaded the half assembled greenhouse in the back of her car and took it to Charley's They helped her assemble some more of the greenhouse and gave her instructions that she was able to understand so she could finish the job. It wasn't their grenhouse or really their problem but they still helped us and didn't charge us for their time. To me that's pretty exceptional service
My review disappeared when I tried to edit it; I'm trying again; hope this doesn't appear twice!
I had an EXCELLENT experience with Charley's. I'd bought 3 cold frames from their catalog about 2 1/2 months ago. (It got here pretty quickly. I just didn't need them yet, in July...) When I finally got around to putting them together and trying to use them, I found them to be pretty flimsy. I called Charley's, and they told me that they would pay to have them shipped back, and refund me in full. I was pretty pleased, since I'd had them awhile.
Because these guys were standing behind their merchandise, I decided to drive up to Mt. Vernon on a day off to buy new coldframes. (It's about an hour from Seattle.) It was worth it! They showed me their new coldframes (they'd discontinued the old line and replaced them with something better), taking them out of the box and showing me how they're assembled. (At one point there were 3 employees crouched on the floor looking at the cold frame with me; they all wanted to be familiar with the new line.) I couldn't believe how nice they were about the whole thing. They apologized for inconveniencing me, even though they would have paid the cost of just shipping back the old one.
I ended up finding some cool things I've had my eye for but hadn't been able to find: A nice weed flamer for only $45, row cover fabric, a push-lawnmower blade sharpener (one of the staffers saved from getting the wrong kind--phew), a nifty plastic umbrella cloche--$20. One thing I needed was out of stock, and they told me they'd ship to me when it came in--for free. Wow!
So I really couldn't have had a better experience. They stood behind a poor product, and I was pleased to find a very nice little store full of helpful and pleasant staff, well stocked with well-priced garden staples, as well as some extremely nice accessories. (I want that hardwood window planter, with the plant light on the bottom shelf!) If I'm ever in the market for a full greenhouse, I'll get it from these guys.
I have had my greenhouse for 3 years. My purchases have been via call in orders or visiting the store. I have had nothing but EXCELLENT customer service and was very fast. When my husband was building my greenhouse some pieces were missing from the kit, and we were also putting it on a foundation. My husband went up to the store and Charley himself actually help him. Charley not only “gave” us replacement pieces, he helped us design a door that would work with our alternate design and gave suggestions on adding cedar on the interior of the foundation. And we hadn’t even bought our greenhouse from Charley’s! My greenhouse turned out beautiful! When we had hurricane force winds this winter and several of my panels came off losing all the clips, I ran up to Charley’s. They were sold out of clips, so they went to the supply of clips they use for their display greenhouses and (once again) “gave” me about 25 clips so I could get my panels back up! I’ve compared prices and found like any other stores some items are higher and some are lower. I’ve bought all my greenhouse supplies at Charley’s and found them to always be friendly, knowledgeable and willing to help when I have questions about greenhouse gardening.
On May 1, 2007, bagel_k Central, NJ (Zone 6b) wrote:
I've ordered windowsill plant saver tray from Charley's. It arrived fast and turned out to be of very good quality for quite reasonable price. I used it to keep all my seedlings watered while I had to go away for several days, as I don't trust my DH to take care of watering. It worked just great, and I am very happy with this system. I am planning to use it for vacation watering too, but I wish I've bought two of those.
On Mar 14, 2007, plantaholic2 N Middlesex County, MA (Zone 5a) wrote:
I just had an EXCELLENT customer service experience with Charley's. I had ordered a pair of garden shoes and never saw the description that said the sizes listed were men's sizes. Being a woman, the shoes that arrived were too big as expected. They agreed to replace them with no additional shipping costs. Of course I stated that they should have made the sizing information more prominent, but still it was good of them to accomodate me so readily.
And if you were ever wondering if the Muck garden shoes were any good, they are great. I have a pair that I have worn for 4-5 years, but the tread is finally wearing out, so I decided to get a new pair.
On Feb 15, 2007, shermsgarden Snohomish, WA wrote:
Just ordered an item from Charleys that was processed and received very promptly. When I called the day after I placed the order to see if the item was in stock (had had a bad experience with another company with this item) they were polite and courteous - had also sent an email and their response was prompt and courteous as well. The price was slightly higher, but worth it since the service was SO much better. Have ordered from them before and they have been quite supportive of products after shipment - will order from them again.
On Feb 5, 2007, cannaqueen Mantua, OH (Zone 5a) wrote:
I ordered seed starting trays, inserts and domes from their
catalog. I sent in a check to cover the costs of the items.
I mailed the order on January 9th and just received my order
the end of January. Customer service informed me I did not
send enough money for the order, so I had to write another
check and send it to them. Getting two checks to clear took
a lot of time. I had to place several calls to check on the status of my order. Staff tolerated my impatience quite well.
They are a good source for seed starting supplies........
I just placed my yearly order for flats and pots from Charley's. I have ordered from them for more years than I care to count and have always had remarkable service. There are other greenhouse places closer - and I have tried a few, however, you just can't beat Charley's. If an item is on back order (very rare) you are informed. My orders are varied - flats, pots, seed cables, equipment, lights, fertilizers etc: I thank them for being so reliable.
On June 20th, 2009, sacajawea added the following:
Through the years Charley's has been my mainstay for supplies. For years I grew an enormous amount of tomato plants in my greenhouse for one person (218 plants one year) and I have a tiny greenhouse. The person died and I gave up the tomato plants (much to the distain of my friends and kids) and don't need a lot of supplies. However, I know if I am looking for "something" chances are Charley's will have it. Yes, the shipping rates are high but they are on the West Coast and I am on the East Coast.
A few times I have contacted them by phone and have certainly found them helpful and pleasant.
On Nov 8, 2005, Phalfriend Sarasota, FL (Zone 10a) wrote:
Have done business with Charley's for years, they are for some time now my only source for the orchid pots that my plants really like. Their service has been great, quick and friendly. Also they are a souce for other hard to find items...good job folks!!
I made an initial order from Charley's greenhouse just special plastic labels and plastic cone pots that I wanted to try(and couldn't find elsewhere. I was emailed a tracking notice(for Fed ex). The package arrived promptly, everything was nicely packed and in good condition. My only criticism was the postage, wow. It was only a 3 lbs.pkg. and it would certainly put the skids on making a larger order.
I know postage rates have gone up but I prefer to be charged actual rates and not an sum determined by amount of order.
On Aug 7, 2005, admodeva Dutton, AL (Zone 7a) wrote:
I recently ordered a patio greenhouse, solar light and a folding fence from Charley's and I think this is a top notch company. I got an order confirmation but didn't hear anything else for a couple weeks, so I emailed them to see if my stuff was backordered. Customer service (TJ and another lady) called and emailed the next day,said there was a computer glitch and they had a copy of my order but it was never processed. I really appreciated that they were friendly and quickly fixed the problem with no hassles. I got my order that same week. Especially love the patio greenhouse, it is larger than I expected and seems sturdy and good quality. I would feel confident ordering anything from this place.
On Jun 15, 2005, BassetMom Torrance, CA (Zone 10a) wrote:
As a new greenhouse owner, I have really enjoyed buying my supplies from Charley's. I've found the catalogue to be a great source of information, in addition to having loads of neat stuff. I found the staff helpful when I've called, the website easy to use and the prices reasonable. Shipping was quick and everything has always been well-packed. I have just placed yet another order and will be back for more!
On May 20, 2005, revclaus (Judith) Denver, CO (Zone 5b) wrote:
We ordered a patio greenhouse from Charley's and received it in a timely fashion. We had contacted them for information before we ordered, and found their Customer Service to be exceptional. When it arrived it was well-packed and had an untintelligible set of instructions (this is not a disparaging comment -- most "assemble-yourself" products come with the same kind of instructions, a photo of the parts and a tip sheet) which we managed to interpret and successfully assemble without having to call for instructions!
We LOVE the little greenhouse! It's just perfect for our balcony. Good quality and it'll last longer than our other balcony greenhouse that finally bit the dust this year.
I've ordered different things from Charley's and each time have been impressed, so I'll order again.
On May 19, 2005, bseddon Pittsfield,, MA (Zone 5b) wrote:
Last year I went looking for a part to my LeafWhacker that I had bought from Sears. Charlie's sells the tool so I emailed them. Several email later, we were sure we were on the right track as far as the correct part, and the part was ordered. (They even sent copies of the parts page!) I asked what I owed and was told nothing!!!! Can't get any better than that! What's really comical is the part came from a company about 50 miles from me in MA. Needless to say, if I need things that are offered by Charlie, that's where I go.
I received my order from Charleys in record time, their customer service ia a-+ and products too. They have been a great place for myself and husband, our life is growing potted trees and plants.Thank you.
On March 23rd, 2006, rusty2004 added the following:
march 2006 reordered again from charleys, very fast service again packed good. Very good customer service.On August 20th, 2006, rusty2004 added the following:
We have order twice more since march, with the same great results. They have new high topped domes, that are great. Plant saver for me.
On Apr 3, 2005, mountainmeadowseeds Augusta, WV (Zone 5b) wrote:
We ordered a Chlorgon Water filter from Charley's Supply and it took 10 days to ship from Washington state to West Virginia through FedEx. Our plants appreciate the quality product, not to mention a fair price and decent service. We will be back because of your service. Thanks Charley and Crew!www.MountainMeadowSeeds.com
On Dec 9, 2004, moyesii Long Island, NY (Zone 6b) wrote:
I needed to order some insulation materials for winterizing, but I had a few questions about the products in the catalog. They responded to my email promptly and very thoroughly. I called to place an order and spoke to Julie, who was very gracious and obligingly answered more of my questions until I was confident that I was ordering exactly the right products for what I needed. I have high regards for their customer service. I've placed two orders and the products have all met my expectations.
On Dec 4, 2004, MaryE Baker City, OR (Zone 5b) wrote:
We bought a 12x20 triple wall polycarbonate greenhouse kit from Charley's. We chose to take delivery at the manufacturing plant to save shipping charges. Everything was crated and strapped, parts in the crates were wrapped in protective material and taped together, everything was labeled, instructions were easy to understand, there was even a video of assembly techniques. The peices fit together easily and we had no problems. We have bought supplies from them since putting up the greenhouse and have had prompt service every time. The employees are polite, knowledgable and helpful. The retail store is a delight!
On Mar 15, 2004, weedsalot Okeana, OH (Zone 6a) wrote:
I ordered greenhouse supplies from Charley's and have been very satisfied. They thanked me by giving me a discount coupon and did not even question it when I noted in my order that I had the coupon but forgot it and did not have a number or code. In fact, they sent me a lovely email assuring me there was no problem. The order arrived quickly, correctly, and in excellent condition. I really like Charley's and will certainly continue to use them. Thanks very much !
I ordered a greenhouse from them several years ago. Shipment was prompt and the finished product has been better than expected. The assembly instructions were somewhat vague about several points but a call to the helpful customer service department solved the problem. I am very satisfied with their product and service and definitely recommend them to anyone wishing to purchase a home greenhouse.
Found many useful items in their catalog online and my first order was very fast in shipping and was completely correct. The prices were reasonable and I plan on ordering from them in the future. Loved the umbrella frost protectors, like mini greenhouses and not expensive at all, plus they did the job very well during our first big freeze of the year. One of my tropical hibiscus that I tryed on of these out on didn't even lose a leaf in 25 degree weather!