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I placed an order with Charley's of 5 or 6 items, and the entire order was backordered. I found this somewhat surprising, since the majority of the order was basic propagation items. On the plus side, a representative did call me, allowed me to make some calls to see if I could get the items elsewhere, and when I called back, politely accepted my cancellation. Further, my credit card had not been charged, since no items were shipped, which saved me the trouble of having to wait for a refund to be processed. All in all, the customer service was great, the supply side... not so spiffy.
The Positive: I like getting their catalog. I think their web site is easy to use and provide lots of back up information on the products. One of the better ones around.
The Negative: My small order was placed on June 27th. Shipping didn't happen until July 3rd. Received on the July 13th. The one item I really wanted was back ordered (although it still shows as "in-stock" on the web site). No idea if or when it will be shipped.
I would order from them again, but only if I wasn't in a hurry and it isn't for something I needed right away.
I have no real complaint with Charley's, except for the fact that they insist on using Fed Ex to ship orders. My last order was in early December, but I recieved it three weeks later. The shipper was supposed to leave it by the back door, but it was left on the ground next to the mailbox, a tenth of a mile from my house. The order was split, and again I left instructions where to put it, but they weren't followed. I asked the order person at Charley's to please ship it via UPS or US Postal. They said they can't because they have a contract with Fed Ex.
I placed my first order on their website, which I found easy to use and contained a great deal of information. My order showed up in just a few days. All of the items were as discribed and in perfect condition. I will definitely buy from them again
Note from the Garden Watchdog editors:
It is the policy of the Watchdog that companies may not pose as their own customer in order to leave feedback. This rating was submitted from the same IP address as the representative of this company, and was changed from positive to neutral so that it would not affect the overall rating given by customers.