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My husband ordered a 4' x 6' greenhouse for me for Christmas. He ordered it in November, 2007. The item was backordered and did not arrive until Jnuary 16, 2008. The item was damaged, The 70 lb. box had been dropped and torn open. The Yellow Transportation delivery person noted on the bill of lading the damage. I call Harbor Freight. Their policy is such that they will not send a replacement until they have the original back, so they scheduled a pick-up of my damaged item. Two weeks passed and nothing. I called back. Oops! The info was accidintly sent to the wrong location. They would reschedule the pick-up. I waited another week and Yellow Transportation just showed up (no scheduling with me) to pick up the item. Luckily I was here. My new item arrived here on Feburary 18, 2008. (Four months after the original order). It was the same box, taped together and sent back. I called customer service. They were willing to repeat the whole process, but I had plants in the basement that were needing to go in the greenhouse so I told customer service I would unpack the greenhouse and try to put it together. Some of the aluminum studs were bent, but I'm hoping, with a little silicon, I can make it work. I got about half-way through the assembly when I realized that a part was missing. The bottom frame for one of the vent windows. I called customer service again, and was informed that it will take ANOTHER 6-8 WEEKS to get the replacement part (from overseas). Wonderful. To add a little topping to the cake, that night I received a bill from Yellow Transportation for $369.32 for the return shipping. I called customer service again and spoke to Delhi, India; California, and South Carolina. The people in South Carolina are the only ones who seem to have any sense, but as of now I am still on a phone trail to try to get the shipping charges removed. Who knows when I will get the part for my greenhouse window. It is 'on order'. My husband is going to try to make a part just so we can seal the opening. I will NEVER order from Harbor Freight again.
On Mar 6, 2007, fiddlebear Yellow Springs, OH wrote:
I ordered the large greenhouse from HF. Directions made no sense, and sequence of directions not right. When I discovered that I was missing some parts, I was told that it would take six weeks to get them! Customer service nasty and no help. We ended up making our own clips to hold panels in. The clips they did provide did not hold panels in well, and in the middle of winter, we had to go out and repair the greenhouse where the side panels had failed. shoddy product, worse customer service.
