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Comments regarding Hollingsworth Peonies

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21 positives
No neutrals
1 negative

Comments:

RatingAuthorContent
Negative Ves
(4 reviews)
On Sep 19, 2014, Ves Buffalo, NY (Zone 5b) wrote:

The last comment dates from October 2013 and the info about Hollingsworth peonies need be updated. Firstly, Mr. Don Hollingsworth, whose tireless work built a great reputation for this company, is not running it for mail orders any more. Instead, he sold it to other people to be in charge of mail orders, shipment, etc. I had the most unpleasant experience that bordered on harassment. Firstly, the peony was packaged in a smaller box so when it arrived, the root was completely broken. I contacted them, e-mailed the photo, and the person I spoke to, after seeing the photo, said they would send me a replacement at no charge. I received the replacement and it was even a smaller box with a single peony root that was cut on both ends and hardly several inches long to fit this tiny box. I am the first time peony grower and this root did not look like the ones I've seen on pictures from reputable growers. So I e-mailed them that I was returning it (I also paid $10 for return mail charges) and requested to be reimbursed for what they originally charged me for that one peony ($39), attaching the photos and provided the tracking number for the returning mail. The response I got was one line, as follows: "You're a real piece of work! Tim"

BUYERS BEWARE - this is not the same company for peony mail orders as the one that got all accolades in the past. It changed hands and the person "Tim" in charge of communication (located in Maryland) as well as the other person who is packaging & shipping from Massachusetts bought this company from the old owner for mail orders.I do a lot of online shopping and this was by far the worst experience I've had with any seller. Even if someone else might think that this kind of a small single, severely cut root was good enough to grow (I am a newbie and go by the pictures I've seen online and which show a much better and healthier peony root for mail delivery than the one I got), the response from "Tim" who represents this company was rude and demeaning. That is NOT how the customers should be treated.


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