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On Jun 22, 2006, Morveoverb Statesville, NC wrote:
I can't say enough good things about the Shooters at Marietta Gardens. When calling on Wed., June 14th, at about lunch time to discuss some unforeseen shipping concerns, Ms. Shooter said she would get the plants dug and shipped immediately. I received them on Friday, June 16th very well packed. The roots and the newspaper they were wrapped in was still damp. The daylilies were all a vibrant green, nothing was brown or yellow. The divisions were absolutely outstanding, all large, some double, triple or quadruple what I paid for. The Shooter's generosity was outstanding. The bonus plants were high dollar and also contained multiple divisions. All told, I probably received more free and bonus plants than my total order. I'm sure of it!
I'm going down to visit at the end of the month to see these nice people, I can't wait. I've planted the plants, shaded them from the intense summer sun with beach umbrellas. Almost a week after planting with temperatures in the 90s and still only minimal expected browning. Some have started new leave production already. This is a top notch operation. I highly recommend that anyone interested in daylilies buy here!!! Stephen Smith, Statesville NC
On May 20th, 2008, Morveoverb added the following:
Well it's 2008 and now my 3rd purchase from Marietta Gardens! These are really great people to work with when buying daylilies and just great people when not buying daylilies! I had a decent sized order and received THREE of their introductions for a BONUS PERCENTAGE of right at 85%!!!!! That tops everybody else. And get this, the Bonus we most wanted, Faye sent it!!! Faye goes out of her way to help the customer, beyond the call of duty. Plus, the plants themselves, six fans for the price of two?? You do the math. Buy here folks.
I had the pleasure of meeting John and Faye and visiting there beautiful daylily farm. John and Faye are great people and there daylilies are beautiful and healthy. I was able to pick up my plants there and bring them home to plant..they were big and very healthy..I hope to have the opportunity to again visit them but if not I will definitely be ordering from them on-line......Pat T. from MA
On May 2, 2006, AlabamaJan Wetumpka, AL (Zone 8b) wrote:
I received my first order from Marietta's on May 1st. Wonderful, large, healthy fans. I placed my order on April 26, and got a phone call from John only a day later advising me that my order was filled and had been shipped. Extremely fast service! I also received a couple of emails from them telling me about my bonus plants. I was ordering special plants for a Memorial Garden for my Mother, and they picked a special dl, that would fit in perfectly. They are the most considerate, helpful sellers and their daylilies are of superb quality. I will definitely buy from them again, and recommend them to everyone. You will not be dissapointed in the dl's or the service. They treat you as if you've placed a million dollar order, even if it's only for a few dl's! Great people!
Jan
My order arrived today also. The plants were the biggest I have ever seen. Most were 3 fans at least. They included a note to contact them if I needed any help. John called me when I placed the order because he was out of a few, and he helped me pick subs that worked with my color preferences. Marietta has thousands of plants in the catalog, yet they knew of the exact ones that would please me, and treated me as if I were their biggest customer. Awesome! Everything worked out perfectly. I will order again because this company does everything right, and has a superior product.
Received my first order from Marietta today and I'm thrilled. The communication was first-rate, the packing was terrific, and most importantly -- the plants are EXCELLENT.
I ordered 43 different cultivars and not one was undersized. Three of the plants in my original order were not available, and the substitutes were triple the value of my original selections. The bonus plants were also beyond my expectations, valued at about 50% of my order.
So far, Marietta has provided the most positive experience I've had purchasing daylilies on-line, and they'll be the first to get my repeat business. Thanks John, Faye and Elizabeth! Chris, Marshall, MI
On Apr 27, 2006, gdionelli Huntington, WV (Zone 6a) wrote:
I can't say enough good things about Marietta Gardens! I placed a fairly small order for DLs in the lowest price range. John Shooter called me to tell me that a couple were only tiny plants, and asked if he could substitute much more expensive ones (I was delighted, of course.) They arrived exactly when I had requested, preceeded by an email shipping notice. The daylilies were large -- double to quadruple fan divisions -- and had healthy root systems. And he had included bonuses worth more than the value of my entire order!
The selection of daylilies is excellent, and I like the website. John himself was a delight to chat with on the phone. I'll be back for more!
On September 16th, 2006, gdionelli added the following:
Another gorgeous order received. Huge plants looked freshly dug. The prices were wonderful, and the bonus plant is one I'm sure to enjoy. Thank you, Marietta Gardens!
On Apr 20, 2006, teacup754 College Station, TX (Zone 8b) wrote:
Very nice sized plants and excellent customer service.. These are doing well and have already put on lots of new growth. can't wait to these these bloom. I highly recommend them..
On Apr 3, 2006, twiggybuds Moss Point, MS (Zone 8b) wrote:
I just received my first order and I am just totally impressed. Great plants, packaging, subs and bonus. Also wonderful communication These folks can depend on me for some future orders. I just could not be more pleased with all facets of this transaction and I highly recommend them.
On Mar 28, 2006, Tree_Climber Brown City, MI (Zone 5a) wrote:
I have never gotten such good customer service from anywhere!
The first time I ordered from John, Faye, and Elizabeth Shooter's Marietta Gardens I was very new to Daylilies. They spent a lot of time sending emails back and forth with me so that I could make my selections.
One of the plants I ordered died by the end of summer, so the next year when I ordered again, I asked if they had had problems with that particular cultivar, or if I had just choosen one that did not like my zone 5. I stressed that I was not complaining because the rest had done great, and the bonus they sent more than compensated me for my loss. (It was one of their intros abt $40 value)
I recieved a phone call from John that day, and he insisted on replacing it.
One of the one's I ordered for this spring turned out to be unavailable, and John called again to let me know and ask if he could substitute something else. He had not only picked one that was much more expensive than the $12 one I ordered, but had taken the time to choose one that he thought would be special to me. He's sending me "Cathy Cute Legs" a 2005 intro.
All of the plants I have recieved from them have been very nice sized and healthy. Even the one that died appeared to be nice mature healthy fans when it arrived. Plants die of unknown causes from all sources once in a while.
On Mar 27, 2006, alicewho North Augusta, SC (Zone 8a) wrote:
I placed an order with Marietta Gardens for several dozen daylily varieties. They arrived quickly, packaged well and all seem to be in good health. While not all of them were huge, they more then made up for it by sending multiple fans and very nice bonus plants.
On Mar 9, 2006, jackianne Mission Viejo, CA wrote:
I ordered several plants from Mariettas and they arrived quickly and in good condition and of good size. In addition, the email correspondence was quick and they seemed to want to help out if there were any issues (of which there were none). I also received two lovely, valuable bonus plants with the order. Very nice. Good prices, too, and a large selection on their website (take note that I was more inclined to order since it was easy to order and pay online). An overall excellent experience.
On Mar 6, 2006, edmoejewel Lake Mills, WI (Zone 4b) wrote:
I placed an order for 7 plants from Marietta Gardens in August 2005. After recieving a phone call that one of the plants I had ordered was sold out for this season, I received the order withing two days. While I was grateful for the quick turnaround, I was VERY dissapointed in the quality of the plants. Most of the plants were very small and pale, as if they had been out of the ground for a while. Of the 7 plants I ordered, 4 died within 2 weeks of planting, from what I deduced was crown rot (I have several hundred cultivars, and this was the first time I had experienced this problem, so I do not believe that they were planted incorrectly). I sent several emails to the Shooters, and did not get one response. I was unable to find a "satisfaction guarantee" on their website or in their catalog, and obviously they were not concerned about my repeat business. They have a great selection, and usually the best prices around, but VERY POOR customer service. I will not purchase from them again unless I cannot find a plant I want elsewhere.
On March 6th, 2006, edmoejewel changed the rating from negative to neutral and added the following:
Practically as soon as I posted my previous rating, Mr. Shooter called and offered to replace all plants that were dead. He said that the best way to contact them if you have an issue that you would like to have resolved is by phone. He suggested ordering earlier in the growing season (my order was placed in August), less heat stress on the plants. He also stressed that the plants are dug at the time the order is placed, they are not pre-dug and stored. Based on this phone conversation, I will now be more apt to try another order.
Half my Marietta order of 5 daylilies were very small, poorly rooted plants. One unattached fan had one strand of root attached… the two others severed. I emailed my dissatisfaction with a picture of this order to Marietta, noting the website and invoice did not have any stated procedure for returns. After not receiving an answer for one week I emailed again. Mr Shooter then called our residence and proceeded to query the Lady of the House about my experience growing daylilies as I was not at home. Mr. Shooter called back later.. ignoring anything I attempted to say.. talking over my words. After this continued for several minutes I’d had my fill. I used Mr. Shooter’s tactic on him.. insisting on an answer to my question: “if you were a customer receiving this order would you be satisfied with it?” I never received an answer this question.. he hung the phone up when his tactics were employed against him.
Around a week later a refund check arrived.. the postage added insufficient for a return mailing of the plants. I had no knowledge of this coming and had given the ‘bonus’ plant such as it was away… a full return wasn’t possible. So I returned this check promptly-- voided out.
In 30+ inbound daylily orders here over 3-4 yrs these are the worst quality plants I’ve received. I can understand mistakes being made but whoever packaged and dug with order couldn’t have cared less—sending a fan with one root strand attached. The other two unsatisfactory plants were so small there’s no expectation of a bloom this season. While some daylilies do not bloom after being moved and shipped, a plant should be sent having enough root system to have a chance of blooming this season. Those tiny, recently lined out fans sent were not worth their price.
Mr. Shooter completely ignored anything I said in the phone conversation. His manner in the previous call was condescending and out of line. His whole manner of treatment of a customer was just plain rude. I garden and grow daylilies for enjoyment and do not need or will not tolerate this kind of treatment.
On Oct 8, 2005, LaLambchop Chapin, SC (Zone 7b) wrote:
I recently ordered from Marietta Gardens after reading about them on Dave's. All of the glowing reports proved to be true. My daylilies were shipped quickly and were gorgeous, healthy plants. In addition, I received 'Steve Trimmer' plus TWO other bonus plants. I'll look forward to ordering from them again.
On Aug 23, 2005, dmcdevitt Schroon Lake, NY (Zone 4a) wrote:
I placed an order by email late Friday evening. I received a reply Friday night with an order confirmation, and my plants were dug and shipped Saturday. By monday afternoon (less than 72 hours) they were happily settled in my gardens in way upstate NY. Talk about almost-instant gratification!! (and no special shipping charges)
The Shooters were friendly and helpful and sent lovely bonus plants.
I doubt they can always work this fast, but I sure appreciated it!!
On August 29th, 2005, dmcdevitt added the following:
WOW
They did it again!! Within 3 days of email inquiry I have a box of large beautiful healthy plants on my doorstep, experty packed, ane three EXCELLENT bonuses, in way upstate NY. They're making it way too easy!!
On May 29th, 2006, dmcdevitt added the following:
I received this spring's order and all my plants were healthy and nice sized,some very sizable 4 fan clumps of the older cultivars ordered. The communication was first rate and they included a couple of very nice bonuses,but the best thing this year was their replacement of a much desired cultivar from last year that died,with no hassle. I think they're doing a great job in customer service-I'm surprised at the negative experience noted above.
On Aug 12, 2005, vossner Richmond, TX (Zone 9a) wrote:
Had heard so much about this seller, finally placed an order. My experience was 100% satisfactory. I even got a call the night before items were shipped. Many people offer this service but few actually do it. Plants were huge, healthy, properly packed and my bonus was a DL priced at $35! I got me a deal on this one!
On Jul 13, 2005, Linda_Iowa Cedar Rapids, IA (Zone 5b) wrote:
I ordered five daylilies from this company. They arrived promptly after my order, were well packed, and the roots were HUGE. Included was a bonus daylily, which lists on their website for $40, which was more than any of the five I ordered! Highly recommend this company.
On May 17, 2005, sadie_mae Central, KY (Zone 6b) wrote:
I received my first order from Marietta's yesterday and was very impressed with the plants. They sent 2 of their introductions (beautiful plants) as bonuses, valued at almost 40% of my order. Will certainly order from them again.
On May 13, 2005, Seedsower Franklin, WI (Zone 5a) wrote:
I received my 1st order from them this past Monday. The way in which to place internet orders (via email) needs to be improved, but overall I am happy with the plants they sent. I placed an order of about $100 and they sent two additional bonus plants (at least two fans each) worth $40 & $50 respectively. I will order from them again.
On May 10, 2005, RNB68 Victorville, CA (Zone 8a) wrote:
Excellent service. First time doing business with this company so I placed a small order. Ordered on a Thursday, order delivered the following Monday! Excellent root systems, still plump and fresh. Generous bonus plant as well. Will definitely order from again.
On May 4, 2005, sybiltwo Excelsior, MN (Zone 4a) wrote:
I received my order from Marietta Gardens today. I am very pleased with the quality and size of most of the daylilies. They had to substitute two that I had ordered and they contacted me to inquire if their choices of substitutes were acceptible. (They were. One of the substitutes was one of their own introductions valued at $50.00) All in all, a pleasant buying experience including the bonus they sent which was another of their $50.00 introductions. I would order again from them.
On May 8th, 2006, sybiltwo added the following:
On May 8, 2006, I received my second order from Marietta Gardens. The fans were large, healthy leek-sized fans and the bonus: Oh my gosh! 'Witch's Stick'! I love this one! Thanks guys! Great communication, couldn't be happier!On April 20th, 2009, sybiltwo added the following:
I received my order from Marietta Gardens on April 20, 2009. My order was perfect from start to finish in the manner I have come to expect from John Shooter. Great plants, great service. You can't go wrong with this seller. They sent wonderful bonuses as well! 'Apple Cinnamon' and 'Twisting Toot Toot'. WOW!
I have been ordering from marietta gardens one or two times a year for 5 years. Each time I visit the farm my appitite for hybrids from John, Faye and Elizabeth's efforts grows. I leave my order, and in the fall I am shipped large, healthy, well packed plants. In the winter when I am surfing the web I always check the marietta gardens site for new eye candy. On the rare occurence of a missing plant in my shipment, John called to tell me they had found it in the packing area and it would arrive a day late. The bonus plants are well selected based on the variety of my order and of higher value than the norm. In response to my questions John and Faye are always helpful and informative. They are very friendly and a pleasure to do business with. I will do business again (and again and again
On Jan 26, 2005, OldFlowerGirl Castlegar, BC (Zone 6b) wrote:
Marietta Gardens has the hard to find Daylilies and for a reasonable price. I dealt with John who was the nicest person I have every done business with at a nursery. Very helpful, sincere and honest.
This would have been a glowing positive review had I not received a mislabelled plant, as all of the plants arrived healthy and thrived. And, of course, I understand that mistakes do happen. It was the lack of any response whatsoever to repeated emails - those emails asking what the plant might be, so I could correctly label it, NOT asking for a replacement - that has made me decide not to order from Marietta gardens again. There are numerous other growers who are selling cultivars that I want to buy and will respond to questions and resolve issues.
On March 6th, 2006, Illini changed the rating from negative to positive and added the following:
Mr. Shooter has said that he never received any of my emails. I did receive a gracious response from Mrs. Shooter last season, when another cultivar, which hadn't bloomed previously, showed itself to be different from my original order. Mrs. Shooter sent the two cultivars that I had wanted and was extremely pleasant in dealing with my intial negative response and in assuring my satisfaction. My thanks to the Shooters.
On Jul 12, 2004, ivory Mooresville, NC (Zone 7a) wrote:
I just received some daylilies from Marietta Gardens. They are multiple fans of each, in some cases four or more. All are healthy and beautiful.
We had some confusion with my order, so I emailed them and they responded immediately, corrected the problem within a day and sent me two bonus daylilies (at least double fans of each), both of which are considerably more costly than the varieties that I ordered. The bonuses appear to have been carefully selected along the lines of the others.
And, to top it off, I received very courteous emails throughout! Highly recommend.
I ordered several daylilies from this company in the fall of 2003. The time between ordering and receiving was quicker than I anticipated, and all the daylilies were big double or triple fans with very healthy roots. They have all bloomed this year true to name. I would defenitely order from this company in the future.
On Jun 2, 2004, daylily970 Coshocton, OH (Zone 6a) wrote:
i ordered from them several months ago and had my order shipped on 5-24-04 and received them on 5-28-04. i received huge healthy fans(3 & 4 fans of each plant). they sent helen shooter and tears of love as a bonus. i would recommend them highly, i will order from them again.
On May 27th, 2005, daylily970 added the following:
order from them this spring (2005) and received wonderful daylilies and bonus. On March 4th, 2009, daylily970 added the following:
order from them in 2007 and 2008. received great daylilies both times.On April 29th, 2009, daylily970 added the following:
received my order for 2009 this morning. i received extra large fans, great packaging, wonderful communication and a nice bonus.
I have odered from them several times and have always received excellent plants! John even took the time (and expense) to call me to tell me that he didn't have one of the plants I had ordered over the internet. The bonuses are always excellent!
On Apr 10, 2004, langbr Olathe, KS (Zone 6a) wrote:
Two big thumbs up! Great communication by email, even called to remind me that payment hadn't been received and my requested ship date was coming up. Extremely healthy, expansive root systems, and often double and even triple fans! 3 days in transit and the newspapers were still damp. Excellent company. Will buy from them again. The only thing I'd recommend is a way to pay by credit card online.
I have ordered from Marietta gardens 3 of the last 4 years, the plants sent are large double fans. The bonus plants were some of there higher priced own hybrids, and when these plants bloomed they were far better than most of the plants I bought. I had one problem with one plant that didn't bloom as advertized, and Mr Shooter replaced it with a more expensive plant that was also far better than the one I bought. Their plant list is very extensive, and they are an easy Nursery to deal with. I see nothing but quality here by my own experience.
On Dec 30, 2003, poppysue Westbrook, ME (Zone 5a) wrote:
Ordered for the first time with Marietta Gardens in fall of 2003. Awesome plants! Fans were good sized and looked nice and healthy. I was very pleased and will definitely order again.
On Sep 4, 2003, kivariver Ipswich, MA (Zone 5b) wrote:
I couldn't have been happier with the plants and the service I received from Marietta Gardens. Prompt response to my queries and e-mails. Huge fans shipped, not to mention very generous clumps received when I had only ordered 2 fans - an unexpected and fabulous bonus! The gift plants were awesome and intuitive... these folks really consider carefully what they send. I'll certainly buy from them again next year.
On Aug 15, 2003, twinoaksfarm Newport, TN (Zone 6a) wrote:
I ordered a daylily from them and when it arrived it was a pale colorless small double fan with lots of black on the foliage. The bonus plant they sent was very large and healthy looking. I emailed them to tell them how disappointed I was with the condition of my plant and that I hoped it would live. The following day Mr. Shooter telephoned me and was extremely nasty and rude. He explained his anger was was because of the very large expensive cultivar he sent as my bonus plant. He finally stopped his diatribe and told me he wasn't angry with me. I asked him why he had called and he asked me if I wanted to be taken off their mailing list. I told him goodbye and hung up the phone. I do not like rude angry aggressive telephone calls from places I have given my money to. I felt like if he was going to take the time to call me he should have called me BEFORE he sent me such a sad plant. As far as his bonus was concerned...I didn't order the bonus. I ordered the other plant for a gift...that I can't give now. Boo!
On Aug 12, 2003, hemlady Melvindale, MI (Zone 5a) wrote:
I have received wonderful plants from this garden. They are very generous in size and the bonus plants are wonderful. They sent me one of their $50 introductions as a bonus plant. I was very impressed and needless to say, very happy. I highly recommend them.
This was my first time ordering from Marietta Gardens... I was extremely pleased with the service. My order was shipped out yesterday and it arrived today :)
All of my plants were huge double fans or larger... beautiful and healthy!
On Apr 21, 2003, ownedbycats Southern, NH (Zone 5b) wrote:
I just received my first order from Marietta gardens, and I am very pleased. The daylilies where large with good root systems and the bonus plants were fabulous! There is no way to order over the internet without sending an e-mail, but they e-mail back with a confirmation and when a mistake was made it was corrected the same day.
I will be ordering from them again.
On May 26th, 2004, ownedbycats added the following:
I got my second order from Marietta Gardens this spring. Somehow the post office took 11 days to delivery a priority mail package. John took the time to call me twice. Once when I e-mailed him I had not received the package, and again after I e-mailed him it had arrived. Now that is great customer service! Luckily daylilies are tough, they all have greened up and are looking great.
I was pleased enough with my order in 2002 that I already have prepared my 2003 order. Although they are not the 'tops' on my list, they will remain 'on my list' of recommended places to buy daylilies.
My spring order this year (2002) was the first from Marietta, and I was very happy with everything about the experience. The order went smoothly and was acknowledged promptly, the (generous/healthy) plants arrived exactly when they said they would, every plant ordered was in stock and shipped, and the bonus was exceptional! I will definately order from Marietta again.
