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I had no response to the email I sent and then no response to my phone message. I really wanted these daylilies, so I called back a few times, but no one ever answered the phone. I thought there may have been a family emergency occurring, then realized I hadn’t checked Watchdog for this company! That same April day, there was a new Watchdog post from a perfectly happy customer who ordered at the same time that my attempt to order was being ignored. Shaw’s Sunshine Garden had the daylilies I wanted, and they are true professionals. I’m glad I didn’t give my money to Marietta. If you’d like acknowledgement of your email, of you’d like someone to call you back, if you’d like someone to want to exchange money for plants, don’t go to Marietta Gardens.
Half my Marietta order of 5 daylilies were very small, poorly rooted plants. One unattached fan had one strand of root attached… the two others severed. I emailed my dissatisfaction with a picture of this order to Marietta, noting the website and invoice did not have any stated procedure for returns. After not receiving an answer for one week I emailed again. Mr Shooter then called our residence and proceeded to query the Lady of the House about my experience growing daylilies as I was not at home. Mr. Shooter called back later.. ignoring anything I attempted to say.. talking over my words. After this continued for several minutes I’d had my fill. I used Mr. Shooter’s tactic on him.. insisting on an answer to my question: “if you were a customer receiving this order would you be satisfied with it?” I never received an answer this question.. he hung the phone up when his tactics were employed against him.
Around a week later a refund check arrived.. the postage added insufficient for a return mailing of the plants. I had no knowledge of this coming and had given the ‘bonus’ plant such as it was away… a full return wasn’t possible. So I returned this check promptly-- voided out.
In 30+ inbound daylily orders here over 3-4 yrs these are the worst quality plants I’ve received. I can understand mistakes being made but whoever packaged and dug with order couldn’t have cared less—sending a fan with one root strand attached. The other two unsatisfactory plants were so small there’s no expectation of a bloom this season. While some daylilies do not bloom after being moved and shipped, a plant should be sent having enough root system to have a chance of blooming this season. Those tiny, recently lined out fans sent were not worth their price.
Mr. Shooter completely ignored anything I said in the phone conversation. His manner in the previous call was condescending and out of line. His whole manner of treatment of a customer was just plain rude. I garden and grow daylilies for enjoyment and do not need or will not tolerate this kind of treatment.
On Aug 15, 2003, twinoaksfarm Newport, TN (Zone 6a) wrote:
I ordered a daylily from them and when it arrived it was a pale colorless small double fan with lots of black on the foliage. The bonus plant they sent was very large and healthy looking. I emailed them to tell them how disappointed I was with the condition of my plant and that I hoped it would live. The following day Mr. Shooter telephoned me and was extremely nasty and rude. He explained his anger was was because of the very large expensive cultivar he sent as my bonus plant. He finally stopped his diatribe and told me he wasn't angry with me. I asked him why he had called and he asked me if I wanted to be taken off their mailing list. I told him goodbye and hung up the phone. I do not like rude angry aggressive telephone calls from places I have given my money to. I felt like if he was going to take the time to call me he should have called me BEFORE he sent me such a sad plant. As far as his bonus was concerned...I didn't order the bonus. I ordered the other plant for a gift...that I can't give now. Boo!
