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I placed my order Sept.13.I have e mailed them tree times in regard to my order,and have yet to recieve a reply.
On October 19th, 2003, suntzu added the following:
I finally recieved an e-mail reply from these peoplelThey do not have a record of my order.Isn't that neat !.When I first ordered from them they sent an e-mail confermation as to the total cost and order number.I have been billed for the charge from the credit card companyI sent thier own same e=mail back to them,but now they don't know me.Don't deal with this company.On October 23rd, 2003, suntzu changed the rating from negative to positive and added the following:
Andy,the owner of Aloha Tropicals called me Sunday the 19th.He assured me my Orange Champaca had been shipped.But because it had been so long a time it must have been lost in the mail.He said he would send another plant to replace it.He would see to it him self.Today the 23rd it arrived.And a fine plant it is.Large,and looks great.During our phone conversation I mentioned that it would be better if he or some one would answer e-mails from customers in a more timely manner.Who wants to be left in the dark,just hanging there, wodering about thier order ?.He's a nice fellow and does have plants that I have been unable to find elsewhere.I feel a lot better and will order from them again.
I bought alot of plants from them and they are so beautiful and bigger than I thought they would be, they grew alot and I'am very pleased with this Company
On Jul 3, 2003, Tim10 Desert Hot Springs, CA (Zone 10b) wrote:
I've ordered 3 times via the web. Communication leaves something to be desired, but when Andy did call me he was great! I will order from them again. Ask him about his new farm in Thailand.
I decided I had to take time and praise the owner of Aloha Tropicals. I had just come out of a bad experience with a FL company over sending me Cavendish banana plants when we ordered Basjoos. I was apprehensive about ordering from a website but Aloha's owner, Andy, happened to be the one that answered my call and took my order. Wow, does he know how to take care of a buyer! We ordered 5 basjoos on Thursday and they were in Tennessee by Monday morning! The plants are very nice, bigger than expected, and REALLY basjoos (all the right markings). This is not a paid advertisement (LOL) but just one person's desire to give credit where it is due.
Very long time from ordering until shipment. They do have a nice selection but one of the two gingers I ordered was already dead (tiny to begin with) upon arrival. The second plant was a decent size.
I've ordered quite a lot over the past 1 1/2 years, Gingers, coffee plants and proteas and everything has gone smoothly... and I'll continue to order from them till they mess up
Ordered 4 plants first wk. Nov. 02 to be delivered in two to three wks. mid Dec. emailed no answer. end of Dec . emailed ,no answer, this went on for about four more times.First week in Feb. I called,was told plants would be in stock first of March . Mean time I found plants on Ebay , and canciled order.
A few years ago I ordered a white Canna from Aloha Tropicals...when the canna bloomed it turned out to be peach...I emailed them 3-4 times to report the mix up but no one would ever reply to my email....this canna cost 12.95 for one. I will not order from them again and do not recommed them to others.
I ordered some plants from them in the summer of 2000. I ordered over the internet and forgot to include my complete credit card number. They were extremely nice, we e-mailed back and forth several times, the plants arrived in excellent condition and have done great. Nice people, good service, reasonable prices. I would highly recommend them.
A great big thank you to Andy Z. of Aloha Tropicals for his excellent service and immediate call-back on my questions. Please feel assured that in ordering from Aloha Tropicals you will get the finest, healthiest and most unusual plants from around the world! I've ordered some stunning Canna lilies, passion vine, gingers, and Birds of Paradise from Aloha Tropicals and have received top of the line stuff. Prices are very reasonable, and the selection is more than enough to make any greenhouse manager or gardener drool. Thanks again Andy!
I ordered an assortment of gingers from Aloha Tropicals. They were very nice, informative and a pleasure to do business with. My Plants arrived in excellent condition. The packing was very professional and apparently by people who take pride in their work. I would recommend them to anyone.
With living in Germany (Tuebingen) but still being interested in tropicals I picked the first company I came along - and I think I picked one of the best. At first, Aloha Tropicals has a very good web page with a picture of nearly every plant they have plus information about it. Second they have some plants you do not get anywhere else. So I ordered several plants from them (after a small e-mail conversation, if they do ship to Germany or not, because we always need a Phytosanitary certificate). But with having an abnormally strong winter, I had to cancel my order two times. They did it. Then I needed the air bill number. They send it. Then the plants arrived (after 3 days!!!) they were all strong and good looking and now, after a month, they are ALL growing well (with still being indoors!). So I think I can say that they are just great: they put an enormous energy in satisfying their customers information needs (they answered every e-mail I send them!) and have a sufficient internet order system. I do not know if this is normal in the states, but here in Germany it is not.
Upon seeing the deep purple Tibouchina, glory bush, I knew I had to have it. The only problem was its price, $125. It would have been the only plant in my garden. So I searched the web, and found it at Aloha Tropicals for $13. I never talked with anyone, but I did email back and forth with them (since they require a $20 minimum purchase, and I needed suggestions). I got a really neat dwarf ginger along with the glory bush, and they both arrived in good shape. (They were even willing to forget about the minimum purchase since I was about a dollar short.) I would certainly order from them again
