On May 1, 2015, orb217 Draper, UT (Zone 7a) wrote:
I was sorry to see that others have not received good customer service from Brian as a result of his website's order system. This was my first time ordering from his website and I agree that he should update his website order system to let you know that your order was received and to send you a copy of what you ordered (I tend to forget what I've bought since I have multiple orders at a time on occasion). However, after emailing him on April 29th I got a response within 12 hours. I've ordered through his eBay shop a number of times, and his plants are top notch! With eBay, you get all of the order details of the sale. I think he's perhaps used to the eBay system more than his website order system (I'm guessing) because the only initial acknowledgement I received was from PayPal. Again, after I emailed him he did respond promptly. Please don't hesitate ordering from him, communication issues aside, the plants are incredible! Also, go check out his reviews on eBay, his positive ratings are 99.6% with 4,228 reviews. Ben
On Mar 24, 2015, Steve_in_France Near Paris France wrote:
We have been in the USA for seven years, so ignore the Steve in France bit, it's from when I was growing exotic plants near Paris.
Now . I'm encountering the same problem as a 2014 review. Believed I'd ordered and payed , turns out I have payed and there is no record of what I ordered. I'm now supposed to send a list of what I ordered. This seems to happen so often that Brian's Botanicals has a form email to send out. I've ordered from Brian's botanicals for the last seven years , skipped the last two years. The process in the past was painless. Not anymore !
Paypal as always is the Comcast of internet payments. Amazon payments I never have a problem with.
I now have to spend time making sure I get my money back, 133 dollars . Must add up in lost sales over time.
I've ordered from Brian's a couple of times. The first thing that anyone should know when first ordering from them is they deliver a good product. I've ordered the same plant from another vendor and Brians is always a little better, most notably, better root development than the other vendor. The one thing Brian's is not good at is communication. When placing an order you might not get confirmation except from your PayPal receipt. It might also take them a week or more to ship out. That is not a problem with me as I already expect that with them and know they will send a very good plant at a reasonable price. In short, I would always recommend them, and will be going back for repeat business. Just know that communication will not be up to par, but the product they deliver will more than make up for it.
Posted on June 5, 2014, updated June 5, 2014
Posted on July 13, 2013, updated June 5, 2014
Posted on June 2, 2013, updated July 13, 2013
I just received my first order from Brian's and am very pleased. All of the cannas I received looked strong and healthy. They were wrapped and boxed very well All are leafed out and show absolutely no virus signs. I placed 2 more orders and wish I could buy more.
On July 13th, 2013, riosamba added the following:
I have received many more cannas from Brian's Botanicals. There were a few plants that were iffy and they replaced them immediately. I have over 500 cannas currently growing and am extremely satisfied with this company. Their cannas fit right into my garden and in some instances outshine other plants. A very good vendor to buy from. On June 5th, 2014, riosamba added the following:
I received over 35 tissue cultured cannas from Brian this year. The plants were among the best I have ever seen. He is a bit expensive but with the quality and size of what he ships the plants are worth it. I will buy from them again, and againOn June 5th, 2014, riosamba added the following:
I wanted to add I have never had a problem with their customer service and get very fast responses to my questions.
Posted on May 2, 2014, updated May 4, 2014
Posted on May 2, 2014, updated May 2, 2014
I'm going to start off with a neutral rating in the hopes of changing it to positive in the very near future.
I placed an order through Brian's web site last weekend. I got a paypal confirmation but it doesn't list the individual items that I bought, only the total. I never received any confirmation that showed what I ordered - a standard practice that people expect. I wrote to Brian to ask him about this; I needed a reminder of what I bought because I wanted to avoid duplicating one of the items I *think* I ordered when I go to a semi-local nursery this weekend. I never got any reply.
I also sent Brian a second email asking him a question unrelated to my order and I never got a reply to that.
This morning, about 5 days after I placed my order, I got a paypal refund of my entire order amount WITH NO COMMENTS from Brian to explain why he was making the refund. I sent him an email asking why I got a refund, were all the plants out of stock? No answer so far.
I sell plants through a web site and I personally confirm every order right after paypal alerts me to a payment, thank the customer for their order and tell them when I will ship. I answer all questions, even from people who haven't ordered from me. Communication is as important as quality plants.
On May 2nd, 2014, vorlonken added the following:
Correction: There was a comment with the refund notice. It read, "Order is being refunded due to previous circumstances." I have no idea what that means. I don't think I've ever ordered from him before!On May 4th, 2014, vorlonken changed the rating from neutral to negative and added the following:
I made two attempts to contact Brian to ask him what he meant by "Order is being refunded due to previous circumstances." So far I have been ignored.
To the best of my recollection there has never been any unpleasantness between Brian and I. I have conversed with him in the past and had normal communications.
In my opinion Brian is being extremely unprofessional, and worse than that, he's being childish. Why ignore a sincere request for clarification?
If I were a potential new customer of Brian's I would wonder if he was going to cover his ears and say "la la la la la" if I ever wrote to him with a problem or a question about a plant. If he can't be more mature than this then maybe he should rethink a career that requires customer service and other forms of complex adult behavior.
On Apr 16, 2014, LanfrancoLeo Harrisburg, PA wrote:
This year I ordered a Thai Giant colocasia and Stuttgart canna.
Let me tell you that when I receive the canna I was amazed!! The tuber was so huge that barely fit on my garden spot!!! I am expecting to see a nice tropical corner on my backyard this year.
The Thai giant colocasia are vibrant fast growing plants...I received on Friday,both plants looks fine, after only four days,despite my concens, both plants made a brand new leaf, indicating a really vibrating growth considering that when I received no one plant shown the new leaf formation at day 1.If you grow colocasia before a new leave within a week is a really good sign of healthiness of the plant!!!
I have to say that the ONLY bad side to order on Brian`s Botanical is the late answer on your e-mail...I contacted him a couple of time during my order and before my order...you need to remind him to answer your e-mail otherwise you are going to receive a late answer or not answer...It is sometimes a bit disappointing but the quality of the plant, the time of delivery and quality of shipping is exceptional and counterbalance very well this little defect...
AAA+ rating. If I'm buying anything tropical and Brian has it, that's where I'm getting it from. Last year there was a screw up with an order and Brian had it corrected in a matter of days. Last year my Mekong Giants and Basjoo's arrived about 18" tall and by the end of the summer were anywhere from 10'-14' tall. Not bad for zone 6B. Hopefully I won't kill them over this monster winter. I have a dozen new plants I just order from him and one thing I know, if they die, I will be the murderer. Never got a bad one from him and he's great to deal with.
This was my first time ordering from Brian's and it won't be my last. I ordered 3 different types of elephant ears 6 plants total. They all arrived and were packaged very nice. The paper in the top of the pots was still moist. I unpacked everything and have them in the kitchen window because its supposed to get cold here tonight. These were by far the nicest looking plants I have ever received in the mail. The Thailand Giant's were over 18 inches tall. Everything looked extremely healthy. I have never been so pleased.
I placed this order almost a year ago. I have been a gardener for almost 50 years, so I don't tend to give up on plants. I can bring almost anything back to life, take cuttings, etc but I have to tell you that I have been really disappointed with the plants I ordered from you. I have several kinds of Musa in my yard before I ordered yours that do just fine. Yours, not so much. After a year, they are not even 18" tall. The gingers and cannas are the same, sad little things. Not sure what else to say except I will NEvER order from you again because I can't afford to make that expensive a mistake again.
Just received my order of aroids.They are large plants compared to others I purchased from other vendors.Look extremely healthy.Excellent packaging,very fast service.I'll be returning to this grower in the future.Great job Brian.
On Mar 24, 2012, elderberrypress Oakland, OR wrote:
Called Brian and he answered in person! The philodendron he sent me is gorgeous and healthy and packed well in paper. He's rooting two more for me. The order came Fedex and fast, too. Great site and a nice guy. I'll order again.
On Jun 25, 2011, meplant kelso, WA (Zone 8a) wrote:
Posted on March 10, 2011, updated June 25, 2011
Posted on January 24, 2011, updated March 10, 2011
My order arrived within 2 weeks from the time I ordered...He offered to use a heatpak (my choice) so I could receive my order quickly...The plants arrived JUST fine, as they had to travel from the East Coast to the West Coast...I WILL be ordering from them again...Communications was great...Letting me know when they were shipped would have made this purchase perfect!!
On March 10th, 2011, meplant added the following:
Another great purchase from Brian's...Order arrived 5 days after ordering and plants in perfect shape...Thanks Brian!!!On June 25th, 2011, meplant added the following:
I only need to use one word to describe Brians Botanicals: AWESOME!!...The plants he sends are outstanding...Of course I WILL order more :)
I've made several purchases of colocasias and allocasias from Brian's Botanicals, and I've been extremely happy with all of them. They do a great job of packing plants for shipment, and all are healthy on arrival.
On May 16, 2010, CherokeeGreg Fresno, CA (Zone 9a) wrote:
Posted on April 9, 2010, updated May 16, 2010
Posted on August 22, 2009, updated April 9, 2010
First of Im happy with my first order. I ordered a Ensete Maurellii red banana and a Canna Intrigue. I was very happy when I opened the box. Very nice plants. I ordered of of EBay after that I found out Brian is a member Of DG after reading the raitings I did another order before I received my first order. Im proud to say im a new Brians Botanical customer.Keep up the great work. My banana looks like its been there forever.
Fresno,CA zone 9
On September 8th, 2009, CherokeeGreg added the following:
My second order arrived the banana plant was great ,there was a canna missing from my order. I contacted the company. They sent the canna ASP ! Let me tell you I was even more satisfied. The canna was excelent. In fact there was more than one in there ! I would order from this guy again great service great plants. ThanksOn April 9th, 2010, CherokeeGreg added the following:
Well I keep coming back. I placed another order.I received the Musa Thialand Black and the Musa Saba. Again great plants. Thanks again. A happy California customerOn May 16th, 2010, CherokeeGreg added the following:
I just received another order from Brian. It was the pink sunburst cannas. Again a great plant great service. All my bananas cannas and elephant ears I received from Brian are growing great. Another great order. Thanks
On Mar 28, 2010, Saltydoc Silver Spring, MD (Zone 7a) wrote:
I have ordered from Brian for a number of years. I find the quality, size and variety of plants available to be quite positive. Shipping has been prompt and the plants all looked great on arrival and have survived and are doing nicely. Brian has also always responded to questions about the plants with knowledgeable expertise. A big positive from me!
I have ordered from Brian for the past two years. His plants are very healthy and ship very fast. I have called him on the phone, and he takes the time to answer your questions. I have nothing but positive things to say about Brian.
I purchased the A. Borneo Giant from Brian. Came quick and was very healthy. The plant is doing well, putting out a new leaf about every week 2 times the size of the last one. Although he never did leave me feedback on ebay... When I contacted him on how to care for the Borneo Giant, he quickly responded with his advice. I admired that. Knowledgeable person, does great work for what little help he has.
On August 10th, 2009, DanKistner added the following:
Got Feedback on Ebay... Not that it was a big deal but now I am even happier! My borneo Giant is doing well!
On Mar 27, 2009, jimmy2 live oak, TX (Zone 9a) wrote:
i order giant strian colocasia, came in today very healthy and boy it came fast to me in the mail, luv prompt service, great selection of rare plants, will recommend, and will order agian soon thanks jimmy2
On May 12th, 2009, jimmy2 added the following:
i reordered jacks giants ee, and another giant thialand ee, give a a+ great service
Ordered and got a confirmation via PayPal. Sent email and a note in payment to ship to another address. This was confirmed in a return email from Brian.
Plants were shipped to wrong address. Plants were dead. I contacted Brian who acknowledged the mistake and said it must have been one of his "new employees." Brian said he would send replacement plants.
Never received plants, email or phone calls. Followed up via phone and email-nothing. Could not dispute via PayPal, as it was over 45 days. Buyer beware.
On November 13th, 2008, blonddude changed the rating from negative to positive and added the following:
13 November 2008
After a few emails, Brian shipped me a replacement shipment. All the plants were fine specimens and in good shape. The communication took a long time-months!-but in the end, it all worked out. brian was good to his word.
On Jul 4, 2008, Hemhostaholic Scranton, PA (Zone 5b) wrote:
I ordered 3 different items from BB. 'Siam Red' Musa, and 2 different Colocasia, pink stemmed variety and a variegated/splotched one (can't remember the cultivars at this time.) I placed the order and with in 1 week of placing the order had the three items. I could have ordered the 'Siam Red' Musa from several other sources but chose to order from a fellow DG'er; also BB had the cheapest price for 'Siam Red!'
I feel that DG'ers are a huge "family" and I would rather support/order from other DG'ers than other online nurseries when possible.
The products: GREAT!
The service: Great!
I will be a repeat customer in the future!
On Feb 7, 2008, kathy_ann Judsonia, AR (Zone 7b) wrote:
I've bought several plants from Brian from his ebay auctions. He's always shipped large healthy plants and reasonable priced shippng . I've always been pleased. He's been helpful with all my questions as well.
On Jul 18, 2007, pheitmeyer Mesa, AZ (Zone 9b) wrote:
3/4 of my north tropical garden I ordered from Brian, including banana, philodendron, and alocasia. Some of the philodendron were speciality. He shipped quickly and the plants were delivered as promised and packaged to survive the AZ heat. I've never had a bad experience dealing with Brian, either thru his ebay store or @ briansbotanicals.net, and all the plants are doing great!
On Jun 25, 2007, largosmom Newport News, VA (Zone 7b) wrote:
I purchased colocasia coffee cups this spring and received them quickly and well packaged. They are doing well in my zone 7b garden, and are about 3 feet tall at the moment and getting larger with each new leaf. I'm new to aroids, and had a couple of questions that were answered well.
On May 18, 2007, GrowHappy Nottingham, MD (Zone 7a) wrote:
I placed an order for 2 philodendrons last Wed. night. On Monday evening I emailed Brian to ask when the order might be shipped. He responded almost immediately that the plants were packed earlier that day and would be shipped USPS the next. The plants arrived today! Both were healthy and VERY well packaged. One of them was much larger than I expected. I will do business with him again. Gorgeous Philos, Brian!
On Apr 20, 2007, Carter Houston, TX (Zone 9b) wrote:
I have been happy with orders from Brian in the past. There was once a mix up, but it was handled quickly and I was pleased with the result. Nice healthy plants were sent and he was very communicative with me. Overall, I'd be happy to order from again.
On Apr 20, 2007, rylaff Niceville, FL (Zone 8b) wrote:
Very pleased. Communication was good. Shipping was quick and all items were packed with care. The plants were all a good size. One was much larger than I anticipated. I will definately be a return shopped to his website.
On Feb 23, 2007, jpolk34 Hattiesburg, MS (Zone 8a) wrote:
I ordered (3) of the Musa 'Bordelon' banana's from Brian's and they arrived yesterday in great shape and even larger than I thought, about 2' tall. Brian's Botanical's kept me informed via email on the status of my order and let me know when they shipped out. I will definitely order from them again in the near future. This is truly a first class operation that sells beautiful, healthy plants.
On Nov 10, 2006, GardenGuyKin Portland, OR (Zone 8a) wrote:
I placed a simple order with Brian's Botanicals after viewing an Ad here on 'DG Classified Ads'. I received superb specimens well packaged and beyond what was described in the Ad. Very pleased and look forward to placing another order with this Vendor.
On Sep 24, 2006, Hikaro_Takayama Fayetteville, PA (Zone 6b) wrote:
I decided to make the 8-hour trip from PA to Brian's store so that I could see his operation firsthand. I originally intended to just reserve some plants for next spring, but ended up buying about $120 worth of plants and making the trip back with a fully loaded car (Colocasias hardy gingers and Petasites on the back seat and a Tetrapanax, two Trachys and a few other plants on the passenger side floor).
I was greatly impressed with Brian's operation as well as the variety of plants he had, as well as his being able to tell me what he has had make it through the winter or not (invaluable since he is in the same climate zone as me). All the plants at his store were healthy and vigorous.
I will not hesitate to buy from him again, and I look forward to going there next spring to get some of his Cannas (especially the Musafolia) and a few other plants.