On Aug 10, 2006, madeintheshade Avondale Estates, GA wrote:
Unfortunately I have to add to the negative commentary. Good business is about communication and follow through. This company does not seem to know how to do either.
Like another posting here, I never recieved a confirmation other than a paypal charge. An initial E-mail inquiry went unanswered. I then received a box of plants that I did not order and one of the plants had no id. No packing slip was included. A second inquiry to Brian's still has gone unanswered. I never received the plant I ordered nor any explanation for the mistake.
On Aug 10, 2006, ashleykelly New Iberia, LA (Zone 9a) wrote:
I have never been disappointed in any of the unusual plants I have ordered from Brian. They have always been of great quality, packaged well and fairly priced. He is very knowledgeable and willing to help, and I will continue to purchase from him to further my collection of tropicals.
On Jul 13, 2006, NorCalBrad Berkeley, CA (Zone 9b) wrote:
I may be a lone dissenting voice in the wilderness of favorable comments, but my experience was far from positive. An order that I placed on the 28th of one month didn't get shipped until the 10th of the following month. There was never a confirmation of my order (only a PayPal charge), and when, after a week of waiting, I emailed Brian seeking the status of the order, I never received a reply. When the plants finally arrived, the two of them that had been wrapped in aluminum foil were in poor condition: wilted, battered, and with badly broken roots. The other plants, which fortunately were in pots, were somewhat small, but well packed and protected.
I greatly respect Brian's knowledge of aroids, and his remarkable efforts at hybridizing unusual varieties and thereby broadening the range of plants available to gardeners, but I would like to have seen a comparable commitment to the practical matters of his mail order business.
On Jun 23, 2006, henryr10 Cincinnati, OH (Zone 6b) wrote:
I've dealt w/ Brian's thru His Ebay Site, Online Site and had orders picked up at the store.
Every time the deals were done quickly, correctly and w/ better plants than I expected. If a plant is sub-par they don't ship them.
The packing there is to be commended also.
There is probably no single dealer selling plants like his anywhere else in the world.
If you want impossible to find Tropicals go here first.
Not to be downplayed is Brian's vast knowledge of Aroids, Canna, Palms and Bananas. (shared here at Dave's liberally)
If you need an ID odds are you'll find it there.
Also the years of experience in wintering 'sub-tropicals' in the ground makes them a 'go to' spot to try your luck.
I accidently placed an order through paypal twice and emailed them to see about what I could do about it but noone bothered to email me and one of the orders has come out of my bank account. Now, my money is tied up in this SNAFU and noone at their company has bothered to help me. I am leaving this as a negative until I see how they handle things. I would CALL but it is not a free call and I have no access to long distance where I am.
On June 29th, 2006, dixie_angel changed the rating from negative to positive and added the following:
ok, it was a computer messup (noone's fault) and he called my house today and personally apologized! :0) WOW.....now THAT is service! THIS is definately a company you will WANT to deal with!!
On May 17, 2006, tobee43 groveland, FL (Zone 9b) wrote:
rec'd my order today from brian. it was beautiful. nice healthy plants! quick shipping and great packaging. wish i had seen his site before i had placed this season's orders.next season it'll be one of my very first stops.
On April 27th, 2007, tobee43 added the following:
another PERFECT order from brian. the most beautiful plants ever! buy with confidenece you will NOT be disappointed! On June 9th, 2008, tobee43 added the following:
Another PERFECT order again this year!
thanks brian! i look forward to ordering from you every year!