Comments regarding Brian's BotanicalsClick here to return to Brian's Botanicals's listing.
|On Sep 24, 2006, Hikaro_Takayama Fayetteville, PA (Zone 6b) wrote:
I decided to make the 8-hour trip from PA to Brian's store so that I could see his operation firsthand. I originally intended to just reserve some plants for next spring, but ended up buying about $120 worth of plants and making the trip back with a fully loaded car (Colocasias hardy gingers and Petasites on the back seat and a Tetrapanax, two Trachys and a few other plants on the passenger side floor).
|On Sep 2, 2006, Madisonwigarden Madison, WI (Zone 5b) wrote:
I ordered three plants from this company. Like other postings, I also received no confirmation other than my Paypal receipt. After 10 days and no plants, I sent an email. No response. Sent another. Brian then emailed me and said he received my payment but didn't have my order, and requested that I resend my order. I replied, and my plants arrived shortly after that. Two were great, one was broken at the stem. I emailed him, along w/ an attachment of a photo of the broken plant. Brian immediately responded, and then sent me a replacement plant right away.
|On Sep 1, 2006, fly_girl The Woodlands, TX (Zone 8b) wrote:
I just received A. Robusta and A. Brian Williams in perfect condition. They are a nice size and very healthy. I definitely will be shopping there again.
On January 1st, 2008, fly_girl changed the rating from positive to negative and added the following:
I placed an online order a few weeks ago and completed the transaction with the order going to a different shipping addy than the billing addy. The order seemed to go through okay but was sent to me not the gift recipient. I had to re-ship the order.
I called Brian and my complaint did not seem to be taken seriously and the only solution offered was to have the items re-shipped, at my expense.
I will not be ordering from this company again.
On January 1st, 2008, fly_girl added the following:
|On Aug 10, 2006, madeintheshade Avondale Estates, GA wrote:
Unfortunately I have to add to the negative commentary. Good business is about communication and follow through. This company does not seem to know how to do either.
|On Aug 10, 2006, ashleykelly New Iberia, LA (Zone 9a) wrote:
I have never been disappointed in any of the unusual plants I have ordered from Brian. They have always been of great quality, packaged well and fairly priced. He is very knowledgeable and willing to help, and I will continue to purchase from him to further my collection of tropicals.
|On Jul 13, 2006, NorCalBrad Berkeley, CA (Zone 9b) wrote:
I may be a lone dissenting voice in the wilderness of favorable comments, but my experience was far from positive. An order that I placed on the 28th of one month didn't get shipped until the 10th of the following month. There was never a confirmation of my order (only a PayPal charge), and when, after a week of waiting, I emailed Brian seeking the status of the order, I never received a reply. When the plants finally arrived, the two of them that had been wrapped in aluminum foil were in poor condition: wilted, battered, and with badly broken roots. The other plants, which fortunately were in pots, were somewhat small, but well packed and protected.
|On Jul 11, 2006, Brian259 Tampa, FL (Zone 9a) wrote:
Prompt delivery 2 days after I ordered. Plants were very healthy and well packaged.
|On Jun 26, 2006, LindaSC Columbia, SC (Zone 8a) wrote:
I was very pleased with my order. I received my plants in only 2 days, they were nice large plants, in perfect condition and beautifully wrapped. I will definitely order from him again.
|On Jun 23, 2006, henryr10 Cincinnati, OH (Zone 6b) wrote:
I've dealt w/ Brian's thru His Ebay Site, Online Site and had orders picked up at the store.
|On Jun 15, 2006, dixie_angel Trenton, TN wrote:
I accidently placed an order through paypal twice and emailed them to see about what I could do about it but noone bothered to email me and one of the orders has come out of my bank account. Now, my money is tied up in this SNAFU and noone at their company has bothered to help me. I am leaving this as a negative until I see how they handle things. I would CALL but it is not a free call and I have no access to long distance where I am.
On June 29th, 2006, dixie_angel changed the rating from negative to positive and added the following:
ok, it was a computer messup (noone's fault) and he called my house today and personally apologized! :0) WOW.....now THAT is service! THIS is definately a company you will WANT to deal with!!
|On May 28, 2006, jessmerritt (Zone 7b) wrote:
I've ordered a few times from Brian through his ebay store. Every time shipping has been prompt, the plants well packaged and healthy. I'll definitely purchase more in the future.
|On May 17, 2006, tobee43 groveland, FL (Zone 9b) wrote:
rec'd my order today from brian. it was beautiful. nice healthy plants! quick shipping and great packaging. wish i had seen his site before i had placed this season's orders.next season it'll be one of my very first stops.
On April 27th, 2007, tobee43 added the following:
another PERFECT order from brian. the most beautiful plants ever! buy with confidenece you will NOT be disappointed!
On June 9th, 2008, tobee43 added the following:
Another PERFECT order again this year!
thanks brian! i look forward to ordering from you every year!
|On Mar 27, 2006, vossner Richmond, TX (Zone 9a) wrote:
Got alocasia Brian Williams and Coffeecups. Received excellent specimens, very carefully packed. Also purchased a dwarf white canna, 4 rhizomes healthy as can be. Excellent vendor, highly recommend.
|On Dec 29, 2005, BackyardOasis Louisville, KY (Zone 6a) wrote:
I've bought more from Brian that I care to count. Always superior plants at excellent prices.