Photo by Melody

Comments regarding Brian's Botanicals

Click here to return to Brian's Botanicals's listing.

You are viewing only negative comments

  Feedback History and Summary  
43 positives
No neutrals
5 negatives

Comments:

RatingAuthorContent
Negative Khadley
(1 review)
On Apr 24, 2013, Khadley Bolinas, CA wrote:

Dear Brian,
I placed this order almost a year ago. I have been a gardener for almost 50 years, so I don't tend to give up on plants. I can bring almost anything back to life, take cuttings, etc but I have to tell you that I have been really disappointed with the plants I ordered from you. I have several kinds of Musa in my yard before I ordered yours that do just fine. Yours, not so much. After a year, they are not even 18" tall. The gingers and cannas are the same, sad little things. Not sure what else to say except I will NEvER order from you again because I can't afford to make that expensive a mistake again.

Kathryn Hadley

Negative jerrytate
(11 reviews)
On Jul 12, 2008, jerrytate Lake Charles, LA wrote:

ALMOST NEUTRAL. THE THAILAND GIANT COLOCASIA WERE TOO SMALL TO SHIP. ONE ROTTED DURING SHIPMENT AND THE OTHER NINE SOON FOLLOWED. THEY WERE PACKAGED EXCELLENTLY. NO MORE TISSUE CULTURE PLUGS FOR ME.

Negative fly_girl
(6 reviews)
On Sep 1, 2006, fly_girl The Woodlands, TX (Zone 8b) wrote:

I just received A. Robusta and A. Brian Williams in perfect condition. They are a nice size and very healthy. I definitely will be shopping there again.


On January 1st, 2008, fly_girl changed the rating from positive to negative and added the following:

I placed an online order a few weeks ago and completed the transaction with the order going to a different shipping addy than the billing addy. The order seemed to go through okay but was sent to me not the gift recipient. I had to re-ship the order.
I called Brian and my complaint did not seem to be taken seriously and the only solution offered was to have the items re-shipped, at my expense.
I will not be ordering from this company again.
On January 1st, 2008, fly_girl added the following:

Negative madeintheshade
(1 review)
On Aug 10, 2006, madeintheshade Avondale Estates, GA wrote:

Unfortunately I have to add to the negative commentary. Good business is about communication and follow through. This company does not seem to know how to do either.

Like another posting here, I never recieved a confirmation other than a paypal charge. An initial E-mail inquiry went unanswered. I then received a box of plants that I did not order and one of the plants had no id. No packing slip was included. A second inquiry to Brian's still has gone unanswered. I never received the plant I ordered nor any explanation for the mistake.

Negative NorCalBrad
(2 reviews)
On Jul 13, 2006, NorCalBrad Berkeley, CA (Zone 9b) wrote:

I may be a lone dissenting voice in the wilderness of favorable comments, but my experience was far from positive. An order that I placed on the 28th of one month didn't get shipped until the 10th of the following month. There was never a confirmation of my order (only a PayPal charge), and when, after a week of waiting, I emailed Brian seeking the status of the order, I never received a reply. When the plants finally arrived, the two of them that had been wrapped in aluminum foil were in poor condition: wilted, battered, and with badly broken roots. The other plants, which fortunately were in pots, were somewhat small, but well packed and protected.
I greatly respect Brian's knowledge of aroids, and his remarkable efforts at hybridizing unusual varieties and thereby broadening the range of plants available to gardeners, but I would like to have seen a comparable commitment to the practical matters of his mail order business.


We recommend Firefox
Overwhelmed? There's a lot to see here. Try starting at our homepage.

[ Home | About | Advertise | Media Kit | Mission | Featured Companies | Submit an Article | Terms of Use | Tour | Rules | Privacy Policy | Contact Us ]

Back to the top

Copyright © 2000-2014 Dave's Garden, an Internet Brands company. All Rights Reserved.
 

Hope for America