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|On Mar 24, 2015, Steve_in_France Near Paris,
We have been in the USA for seven years, so ignore the Steve in France bit, it's from when I was growing exotic plants near Paris.
|On May 4, 2014, vorlonken Andover, CT wrote:
Posted on May 2, 2014, updated May 4, 2014
On May 2nd, 2014, vorlonken added the following:
Correction: There was a comment with the refund notice. It read, "Order is being refunded due to previous circumstances." I have no idea what that means. I don't think I've ever ordered from him before!
On May 4th, 2014, vorlonken changed the rating from neutral to negative and added the following:
I made two attempts to contact Brian to ask him what he meant by "Order is being refunded due to previous circumstances." So far I have been ignored.
To the best of my recollection there has never been any unpleasantness between Brian and I. I have conversed with him in the past and had normal communications.
In my opinion Brian is being extremely unprofessional, and worse than that, he's being childish. Why ignore a sincere request for clarification?
If I were a potential new customer of Brian's I would wonder if he was going to cover his ears and say "la la la la la" if I ever wrote to him with a problem or a question about a plant. If he can't be more mature than this then maybe he should rethink a career that requires customer service and other forms of complex adult behavior.
|On Apr 24, 2013, Khadley Bolinas, CA wrote:
|On Jul 12, 2008, jerrytate Lake Charles, LA wrote:
ALMOST NEUTRAL. THE THAILAND GIANT COLOCASIA WERE TOO SMALL TO SHIP. ONE ROTTED DURING SHIPMENT AND THE OTHER NINE SOON FOLLOWED. THEY WERE PACKAGED EXCELLENTLY. NO MORE TISSUE CULTURE PLUGS FOR ME.
|On Sep 1, 2006, fly_girl The Woodlands, TX (Zone 8b) wrote:
I just received A. Robusta and A. Brian Williams in perfect condition. They are a nice size and very healthy. I definitely will be shopping there again.
On January 1st, 2008, fly_girl changed the rating from positive to negative and added the following:
I placed an online order a few weeks ago and completed the transaction with the order going to a different shipping addy than the billing addy. The order seemed to go through okay but was sent to me not the gift recipient. I had to re-ship the order.
I called Brian and my complaint did not seem to be taken seriously and the only solution offered was to have the items re-shipped, at my expense.
I will not be ordering from this company again.
On January 1st, 2008, fly_girl added the following:
|On Aug 10, 2006, madeintheshade Avondale Estates, GA wrote:
Unfortunately I have to add to the negative commentary. Good business is about communication and follow through. This company does not seem to know how to do either.
|On Jul 13, 2006, NorCalBrad Berkeley, CA (Zone 9b) wrote:
I may be a lone dissenting voice in the wilderness of favorable comments, but my experience was far from positive. An order that I placed on the 28th of one month didn't get shipped until the 10th of the following month. There was never a confirmation of my order (only a PayPal charge), and when, after a week of waiting, I emailed Brian seeking the status of the order, I never received a reply. When the plants finally arrived, the two of them that had been wrapped in aluminum foil were in poor condition: wilted, battered, and with badly broken roots. The other plants, which fortunately were in pots, were somewhat small, but well packed and protected.