| Negative | RES1
(1 review) | On Sep 22, 2006, RES1 GRIFFIN, GA
(Zone 8a) wrote:Last fall I contacted hollow creek to purchase some thuja trees, I was assured that these trees would grow in almost any atmosphere.Also they were immune to disease and bugs or insects.They never had a chance to be exposed to disease or insects,only living 6 mths.I purchased 75- 12 to 14 inch tall plants. I have 12 plants still alive with no growth.They were healthy when they arrived and I followed directions as I planted them, but later was told I should have bought taller trees.I would have gladly but it is now too late.After refusing to replace them I was told "if you dont believe our sales people you should find another place to buy your trees".I will NEVER buy from hollow creek tree farm again! I hope others will do the same so they are not called liars like I was. My name is RODNEY STANSELL,I live in Ga..
On Sep 22, 2006, Hollow Creek Tree Farm responded with: "
On Sep 22, 2006 10:50 AM, Hollow Creek Tree Farm added:Wow. Rodney, you sure have cleaned up your language since we last corresponded!
Folks, out of all the customers we've had over the years, this is the only one I can remember to use expletives in his emails. We offered to replace his trees at cost and he refused, in a most profane way. That is when I suggested he try another vendor. It was not I that used the "L" word -never have, never will - but Mr. Stansell himself.
For a more accurate view of our integrity, please check our feedback on eBay where we have been selling since Jan 2005. (http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback&useri...),
For the record, here is our guarantee: "After plants leave our nursery, growing & cultural conditions are no longer in our control. Therefore, the only guarantee we offer is that the trees will be healthy and vigorous upon arrival. If there is a problem at that time, we will do what it takes to make you happy.
"Others do offer a 1 year guarantee but often double the price to cover it and some make you jump through hoops to claim it - sending back the old plant, receipt, etc. Our goal is to offer a quality plant at a fair price."
Do not hesitate to call me with any questions are concerns. Mike McCartha, 1-800-761-3276
"
|
