Posted on August 8, 2011, updated August 9, 2011
It was horrible dealing with them, We ordered 15 guineas and 9 have died... They had a coughing illness when they arrived...the first died within the hour of arriving...here in PA.. Called and talked "or tried to" talk to the woman who answered "Anna Hoffman" and she was the rudist person Ive ever dealt with.. She acused us of keeping the chicks too hot ?? Is 72 degrees too hot ?? Noooo.. I tried to explain that they were sick when they arrived but she told us to not call back and hung up on us... I am a God fearing Christian and am never rude to anyone and this was un called for.. If I was wrong I would admit it but I wasnt.. I at least stayed polite all thru her rantings.. She needs to realize that even HER company can make mistakes.. And after this I will NEVER deal with them again and tell everyone to STAY AWAY from these lunatics...My Girlfriend has been crying all weekend because of this too...I researched the symptoms of the chicks and its either worms or lung infection both of witch are CONTAGIOUS.... Save your money and spare the heartache and go somewhere else to buy... Johnny Guitar
On August 9th, 2011, guitar4 added the following:
UPDATE: all of the Guineas have died except 5 and 3 are getting sicker by the hour out of 15 we got.... Still trying to get hold of a Vet... I wish I could help them somehow....
Hoffmans will not return calls and sometimes pick up the phone and hang up right away before I can say anything..
Heartless people at Hoffmans disease factory......
I was going to place an order with the hatchery but was concerned about the time in transit because of how mail is routed to my area. I spoke with the staff at the post office at which I wanted my delivery held for pick up. They assured me that "general delivery" was no problem and that there was no extra charge for this, just the same postage as if they were mailed to me. I emailed this info to the hatchery before mailing my order and payment. They did not respond to the email and I proceeded to order. When I called to confirm that they had received my order, the person on the phone yelled at me (yes, actually yelled at me) and even though I was being courteous and respectful, she implied that I was asking them to do something wrong "We will not do business like this! Who do you think you are!! This costs $75!" (not true). She would not let me explain anything. If they did not understand, why didn't they respond to the email? I am a reasonable person and I did not do or say anything to deserve to be treated with such disrespect.