| Neutral | Srolle1
(2 reviews) | On Aug 29, 2007, Srolle1 Salt Lake City, UT wrote: This Spring and Summer I have dealt with a few bamboo growers over the course of several purchases totaling about $1,200. I have had very positive experiences with all growers but Bamboo Plantation. The order in question consisted of 3 Phyllostachys (2 gal rubromarginata, 3 gal harbin inversa and 2 gal aureosulcata aureocaulis). I was told they would ship the following Monday and have by UPS, who verified a four day transit time to my door. After five days I called and was told they shipped out on wednesday. Well, they arrived almost 2 weeks after placing the initial order and in poor condition due to packaging and extra transit time. They were all 3 stuffed into an 18"x18"x12" box, oversaturated with water and enclosed with a large trash bag. The plants were rootbound, shocked and have taken too much effort just to keep alive. All of my other bamboo are doing great with the same drip system and shade cloth.
All 3 times i talked to Jim on the phone he was nice but I felt he did not care that due to his negligence, I now have 3 plants that will be set back a season if they even make it through my winter. The staff is very friendly but the health of my plant is paramount. I will be sticking with my previous bamboo providers. So far, I have been most impressed with the quality and especially the packaging of bamboo garden.
I rated my experience here as neutral because it may have been an isolated incident and I'd hate to ruin their rating. I would have been satisfied with better customer service after the fact. |
