Beware of unadvertised treated seeds from this company!
I ordered some seeds on a Monday after spending ten minutes on hold. I was told that they would probably ship by the end of the week and would then take 5 to 15 days to arrive. I had no choice but to pay extra to get the seeds in a reasonable period of time. When the seeds got to me, one of the varities was treated with Thiram, a fungicide. Being a certified organic grower, I can't use them. Nowhere in their catalog does it say that they sell treated seed. When I told the operator my problem, she told me that their policy is to use untreated seed unless they can't find that variety untreated. No where in their catalog does this policy appear. She said that they could only get this variety treated for this season. The person who takes the order has no way of knowing this. The person placing the order has no way of knowing this. They offered to refund my money only after they send me an envelope to send back the seeds. Their internal policy represents a breach of contract with their customers. Beware of this company. They are not always honest with their customers.
Have been ordering seeds from TT for 5 years. Never had a problem. They are cheaper than Johnny's who I order most of my seeds from. I believe it's unwise and wasteful to order plants from any company. One gets much better plants when planting seed yourself.
On Apr 3, 2008, newgardener32 Schaumburg, IL wrote:
Placed my order on Feb 10th I got my seeds but not my garlic. they shipped my garlic on March 20 because of my zone. That is fine but they charged my credit card the full amount. So they had my money for 6 weeks without shipping product. When I called to ask why they did that I was told "that is what we do". I do not like to give my money to a company that does not ship product until 6 wks later. Because of that I do not think i would order from them again. Seeds of Charge charged my credit card as they shipped out product which was 7 weeks later. they did not charge me in one lump sum.
This is my first year ordering from TT. I am giving a neutral rating right now. Here is why. I ordered several tomato and pepper seeds from TT along with other seeds that can not be planted yet (hence the rating). The germination rate on the peppers was outstanding. Not so with the tomatoes save one.. I planted Big Zac had great germination. The rest Abe Lincoln, Country Taste, and Italian Giant Beefsteak had very poor germination (about 10% but not more than 15%) I am not saying I will not oder again out of fairness cuz all seeds are not planted. But would like the ones in question to be replaced.
On April 6th, 2008, klorentz changed the rating from neutral to positive and added the following:
Changing my rating.to positive. The seeds in question have been replaced and will be replanted.On Apr 1, 2008, Totally Tomatoes responded with:
On Apr 2, 2008 9:31 AM, Totally Tomatoes added:
We are sorry to hear you had germination problems with some of our seeds. I checked our germination rates on the three in questions and none of them were under 80%, all packets were also overfilled by 10%-20% to compensate our customers.
I have requested replacement seeds be sent out today for you. You should have them soon.
Thanks for including your name so I could find the correct order information for the replacements. It really helps us take care of any problems quicker.
Please, feel free to contact our company by phone or email if you experience any problems at all.
On Apr 1, 2008, cfarres Deering, NH (Zone 4b) wrote:
I ordered seeds a couple of months ago and they arived in decent time (around 10 days).
I put them in the fridge until I planted them on March 22-23. All of the tomatoes came up within 5 days and almost all of the peppers have sprouted as of today (4/1/08). Peppers can take up to a couple of weeks, so I am not concerned and am sure the rest of the peppers will sprout soon.
The order arrived in decent time, the order was correct when I recieved it and the germination rate was good (obviously fresh seed) - I'm happy with my dealings with Totally Tomatoes.
I order from TT for the first time about two weeks ago. Even though I ordered during the 'rush' season, my order arrived within two weeks of my order date. The seeds look great - I've already started planting some of them.
Have used TT for two years now and the orders have all been complete and shipped quickly. They have a large selection and the information on each selection is very helpful in choosing what I am looking for. The germination rate is excellent on what I have received.
I have used TT for the bulk of my seed ordering of a number of years. They have a great selection of pepper and tomato seeds. I do order early so I get what I want. The seeds germinate great. Better than other brands of seeds that I have started.
Like others have said, I don't order seedlings because they have to come in the mail and how knows how long they are going to sit in some hot truck. To get the plants here in a hurry, the shipping would blow my budget. It's just not worth it to me. I use my local garden center for my seedling needs.
On Feb 14, 2008, shamrock_farms Abbeville, SC wrote:
I have used TT for several years well over 20 orders and NEVER had any problems. they have always shipped in a reasonable fashion, however as with most any seed company there are busy times so if ordering in "peak season" most companies will have a delay.. NOT THAT I HAVE EVER HAD THIS WITH TT.
Either way the most important thing is this one fact out of all the seed companies I have used for our organic farm (I won't bother listing them all but enough to say its mostly the big guys you all know)
TT seeds have a much higher germination rate than the others in my case I use their heirloom seeds and I get 95-100% germination consistantly
The other seed suppliers at best I see 70% but they avg under 50%
This says one thing to me, if I need 500 plants I can buy that amount of seeds not twice that much this saves me money, space neeeded for trays of "bad"seeds,nutrients and my time... With that in mind even if I had a minor problem with delays I would still use them I would just order earlier..
Overall I highly reccomend them and would say try it my way order your seeds in nov-jan the slow season.
hope this helps other growers like us
This was my first order from Totally Tomatoes. I've been ordering from Jung for years and have never been disappointed so I thought I'd give TT a try. I especially appreciate the fact that TT provides information regarding tomato disease resistance and tolerance. I'm new to gardening in the mid South and find that diseases and pests are far more of an issue here than they were in my previous location.
My order was filled accurately and quickly. If seed germination rates are satisfactory I will deffinately order again.
On Jan 29, 2008, bsetiawan Corryton, TN (Zone 6b) wrote:
I have already placed 4 orders with TT this winter...spending a nice sum of money in total. I try to order all my seeds in Nov, Dec and Jan when the order houses are not so busy. Then I know I'll have what I want by planting time. However I had two packs of seeds on back order and one pack arrived by itself when they got it in. I am waiting on several packages of seeds from TT now. I'm sure they'll arrive in the next day or so because when I click on my account with them it tells me that my order has been processed a few days ago. I am a little concerned that I still haven't seen my pepperocini seeds that are back ordered and charged for according to my receipts...from my first order a while back. I don't know how they keep up with their back orders. We'll have to wait and see. It'll be simple. If by some chance I don't recieve my orders I'll let my credit card company deal with it and...I'll find another company to spend my money with next year. So far I am very pleased with TT and have no reason to complain.
On Jan 8, 2008, Farmerdill Augusta, GA (Zone 8a) wrote:
I was a long time and happy customer of Totally Tomatoes before the Jung acquisition. This is my first order since. Arrived promptly with no problems whatsover. I miss the huge selections of the old company, but apparently the new owners have shaken out the moving bugs and are now paying attention to business.
On Jan 8, 2008, dreaves Hutto, TX (Zone 8b) wrote:
I ordered about 15 different packets of seeds (tomato and peppers) using the online ordering over the weekend after Christmas. The order arrived today, January 7th, and was exactly correct. The e-mail confirmation and the online order information are very helpful. If the seeds germinate well and produce true-to-type, I will be ordering again.
2 years ago I ordered tomato and pepper "collections" from TT. I had stated that I wanted the earliest ship date which was approx. April 15. When May rolled around, I emailed them. A couple days later they returned an email stating that my order was in process. I then emailed again saying this was unacceptable as all of my neighbors were already planting their crops in zone 5. I hear nothing! Then during the second week of June (I think the 16th) a box comes in the mail from TT. By this time I'm furious. When I open it up and see the contents I want to explode. They say they ship 3"-6" plants. The very largest one may have been 3" but there wasn't one leaf to be seen except in the bottom of the box and the stems left were yellow and wilted. What a joke! I email them again with much complaint demanding a refund (nearly $50 for three "collections") and absolutely not a replacement. I finally get a check several weeks later. Just a check, no apology, no letter,not one word. Never again! By the way, I placed the order the first week of Jan. and they promptly billed my credit card. 5 and one half months to recieve a box of compost material. BUYER BEWARE!!!!!
Totally Tomatoes, I would like to commend you and your customer service associates for the easy on-line ordering, very prompt delivery ( both times). Also for addressing my feedback about some of the seed packets being short a few seed... I only ask for replacement of missing seed... they sent me entire replacement packages... The CSR was very polite on the phone and promised prompt replacement of missing seed... I got them 2 DAYS later rush mail!... For those of you posting negetive experience. I think understanding that we are all human and not infalaible and w/ a little patience and understanding ( not yelling and screaming) we can correct problems w/ calm concise civil communication.... Thanks again Totally Tomatoes! Pennygrinder
This past spring (2007) I ordered and received live tomato and pepper plants. They looked horrible. I thought for sure they would die, but I gave them a chance. Good thing I did. In a day or two the plants regained an alive look. Fast forward.... The plants I received from TT out performed all the plants I grew from seed, obtained locally, or ordered elsewhere. I will order from TT again.
On Jul 5, 2007, pooklette Janesville, WI (Zone 5a) wrote:
I ordered from TT in February of 2007. The seeds took 10-14 days to arrive and were well packaged. Two free packets of seeds were included with the order too, which is always fun.
All of the seeds germinted very quickly and thus far, the plants look true to type. Overall, the packets had an average number of seeds compared to other suppliers, the packet prices were lower than many other vendors', they arrived within 2 weeks and they had wonderful germination. I will definitely order from TT again next year.
A few years ago a friend and I ordered tomato plants from this company. They arrived in May; and both of us couldn't believe the condition of the plants - they looked like stubs. None survived.
This year I ordered tomato plants from them again. I thought over the years, they must have improved and my greenhouse was full. The plants came in May (I requested earlier delivery) and, again, not one remotely green leaf on the plants. I tried; none survived.
I am giving this company a neutral rating because when I called about the problem, they were very nice and told me I would see the credit on my statement; I did. Very prompt service in this respect.
On Apr 16, 2007, Eric_OH Columbus, OH (Zone 6a) wrote:
My order (mostly ornamental pepper seeds) was received promptly and germination has been good. I received free bonus seeds. Prices for the items I ordered were on average somewhat cheaper than competing companies.
Interesting to see that of the recent negative comments about this firm, most have concerned live plant orders.
I placed an order with this company april 3rd 2007, haven't seen it yet! In all fairness, i called them and the nice lady told me they were shipped on april 9th,(almost a week after ordering) and it would be 5 to 15 BUSINESS days before i receive them, that is anywhere between a week and a month from my order time, she told me that it wasn't bad for the 27,000 orders they were processing at the time. So, me with my big mouth, suggested maybe they should let people know about the backlog on their web site,what a concept. I'm eager to start my seeds, i guess if i were to deal with this company or it's sister companies again, which i won't, i should order in november so i can have the seeds in time for spring. Shame on me never again.
I placed an order online with Totally Tomatoes for 4 tomato supports and several packets of seeds on March 4, 2007. The package didn't arrive until Sat. March 17, and was broken open upon arrival. The seeds were not in the box. I called on Monday morning to report the problem (Mar. 19) and they said they would reship the seeds. I emphasized the need for an early re-send as it is late in CA for planting tomatoes from seed. They said they were busy, but would try. It is now April 5, and the seeds have not arrived. I called yesterday and spoke to customer support. They say the new package was mailed Mar. 27 (9 days after my call!) and should arrive 5-10 days from then. I expressed unhappiness with the slow shipping and was told that they are very busy at this time of year, and I should have placed my order sooner, for instance in Dec. The customer representative was very unpleasant and said she would "note it in my file" that I would not be a repeat customer.
I ordered a few packets of pepper seeds because they listed shorter growing times. 10 days later I am still waiting - how long can it take to put seed packets into an envelope? I'd have been better planting the regular seeds.
On Mar 15, 2007, Totally Tomatoes responded with:
On Mar 20, 2007 1:41 PM, Totally Tomatoes added:
On March 16th I d-mailed this customer requesting information so I could check into the order. As of today, I have received no reply. "
I have ordered from Totally Tomatoes for the past couple of years and have been impressed with their selection and service. The seeds I ordered came very quickly and in the past have had a good germination rate. Looking forward to trying some of their new selections this year and hopefully will continue to have success in the garden with them.
On Feb 24, 2007, sureisshirl Richland Springs, TX (Zone 8a) wrote:
I recently ordered several pkts of seed by mail and was very surprised by the speed in which my order arrived. Fair prices, great selection, fast shipping, wasn't shortchanged on the seed count and I have 100% germination. I can't ask for more except a ripe tomato right now... (:
On Feb 14, 2007, mojogardener Salina, KS (Zone 5b) wrote:
I've got to say that my experience with this company has been good so far. My order of seed arrived quickly. It's too early in my zone to start my seeds yet, but I'm getting very anxious! I expect a high germination rate based on reviews by others which is why I ordered from this company in the first place. As to the negative feedback from PLANTS being shipped through the mail, I've seen how items come through the mail system and wouldn't trust ANY shipping company to take care of my order!! They are based on a bottom line, and NOT the condition of your package.
On Jan 24, 2007, Whitewidower Greensboro, AL wrote:
I have never had any problems with this company. I will not order plants from any company because of the postal service. I found it a great deal better to raise your plants, when possible from seed, that way your plants are less likely to have a desease.This is my first post on this board and am looking forward to learning all I can.
On Jan 21, 2007, ctryrazorback Texarkana, TX wrote:
I have ordered from Totally Tomatoes for several years. I have always had the correct order delivered in an acceptable time. I have never ordered the plants from them, but the seed have a high germanation rate and produce a good crop. I am very pleased with this company.
On Jan 10, 2007, lafko06 Brimfield, MA (Zone 5a) wrote:
This is my first time ordering here. I placed an on line order on 12/19. I called today to check the status as I have not received the items. The first lady, "Lisa" told me I did not have an order with them and that their computers are very accurate. I did not have a confirmation number for her, but I still hoped they could help me out. After I hung up, I decided to place the order that I supposedly didn't make. BUT, while re-doing my order on their website, I found my confirmation number!!!! I called them back and got a different person and I gave her the confirmation number and the first thing she said was "Your order will not show up for the first 24 hours after placing an on line order." I explained that I placed the order on 12/19 to which she said "oh, that is on backorder until sometime in February." This is the first company I have ordered seeds from for 2007 to have backordered items. Both people I spoke with were courteous.
On September 2nd, 2007, lafko06 changed the rating from neutral to positive and added the following:
My germination rate was exceptional and I was very pleased with the outcome of my plants from my seed order. In fact, I have since placed another order here and I will continue to use this company as a source for seeds in the future.
I have bought seeds from them for several years. All with good results. The seeds have all had high germination rates. Fast service and a great staff to answer questions. Have never had any trouble so can't comment on the help you would receive if you did. One of the best I've found.
On March 17th, 2007, elkwc36 added the following:
Another good experience with them. The order took about ten days but to be expected during this time of year. I don't expect items in 3 days this time of year. It is the busy time. Items were all there and well packed as usual. On May 8th, 2009, elkwc36 changed the rating from positive to neutral and added the following:
I have ordered many years from TT with great results. I wonder what has changed? This year I placed an order for seeds in Dec.. The first part of the order was received in reasonable time. Then another shipment came several weeks later with all but one of the items I had ordered. Finally in April after I had already planted all my seeds and removed the one I hadn't received they sent seeds for a different variety from what i had ordered. I grow mainly their Goliath varieties as they seem to do well here in my climate. Not only were the seeds several months late but also no a variety that I know to do well here. I have seeds for over 400 varieties so don't need a non performer taking up space. I called them and they did give me a refund. I feel I should of been notified before it got so late. To say the least very inconsiderate of a past faithful customer.
I have delt with Totally Tomatoes for 8 years. I started out ordering seed for a small garden. Two yearts ago I purchased a 30ft X 48ft greenhouse and began ordering enough seed for my own use and growing plants for selling. I have never had any problems with my orders and the germination rate for my seed has been at least 98%. I sell produce at a farmers market and depend on these seed to produce a good quantity as well as quality of tomatoes. Most of the negative comments I have seen have come from people who have ordered plants. Plants are very difficult to ship and how fast they are planted has a great deal to do with their survival rate. I plan to continue to use this company in the future.
On May 10, 2006, Chemainus2000 Charlottesville, VA wrote:
Ordered tomato and pepper plants. Mostly necrotic 2-4" leafless dead stalks, inferior and substandard at their very prime, arrived as a loosely packed glop of useless compost material with a price tag of a premium $3 per useless plant. The few plants that could be identified did not match what was ordered. The customer service number is no longer associated with Totally Tomatoes and e-mail has yet to be answered. This company needs to be reported to the BBB for possibly fraudulent representations and legal remedies taken by current and past aggrieved parties. This company is a disgrace.
Remember this when you see Jung Seed products from Wisconsin..
On May 10, 2006, Totally Tomatoes responded with:
On May 15, 2006 1:28 PM, Totally Tomatoes added:
On May 10, 2006 we sent the following email to this person. We are sorry that you are so unhappy with the plants we sent. I checked with Cindy, the person that does the emails and she has all emails answered. If you would please respond with your order number or your zip code and last name, I will be happy to either replace the plants or refund your money. Your choice, per our company policy.
Also, our plants are priced at 1 unit (8 plants) for $10.95 each. 2-3 units for $8.95 each and 4 or more units for $6.95 each. We have not heard from this customer as of 5-15-06."
On Oct 19, 2005, LeekQueen Warsaw, MO (Zone 5b) wrote:
I have been ordering pepper and tomato seeds from this company for 7 or 8 years and have never had a problem with my order. Germination rates are excellent and the selection of varieties enables us to try two or three new ones each year. We especially like the heirloom selections. Another plus is the free packs with each order of $5 or so. We have found some of our favorite varieties that way and have ordered seed in succeeding years.
I received my order the week of May 7, 2005. I had ordered tomato and pepper plants. Upon opening the box and looking inside I was shocked at the condition of the plants. They were all more then half dead and were loosley packed. What shocked me more then anything from a company that is supposedly devoted to Tomatoes was the poor quality and size of the tomatoes. These poor things were weaned far too soon.
I called and spoke to a very helpful rep who stated that the company had been receiving alot of complaints this year and offered to reship the entire order. I agreed to this kind offer.
About a week later I received ther replacement order. The plants are still exceedingly small and very Fragile. I have planted some so far. One has already died and the others are barely clinging to life.
COmpared to what I have received from Burpee.. these poor things should NEVER Have been shipped. Burpee's Tomatoes are Big and stronge and VERY Healthy.
I am shocked that a company that promotes awesome products would carelessly ship poorly grown plants, packed haphazardly with little care and more then that.... to shop products that are so small and in such poor condition. How they manage to stay in business it mind boggling.
Will I ever order from them again?? When Hell freezes over!
I have also spread the word to my onling garden friends NEVER to order from them.
I feel so bad for the poor plants. This company should be ashamed of themselves for advertisinf great plants and ship out plants that are barely big enough to be called a seedling and in such poor condition. Gardeners CARE about their plants. THis company cares NOTHING about it's plants.
Totally tomatoes was a huge disappointment. It's really too bad - they seem like a good company in many ways, but BE WARNED: they offer some products that they just CANNOT deliver! The seeds they sent us were satisfactory - they germinated and grew well. But we also ordered quite a few tomato and pepper seedlings, which arrived in terrible shape. I've ordered seedlings and plants from other places, and never had any trouble. However, all of the plants we received from Totally Tomatoes were in terrible shape. They appeared to have been very poorly packed - almost all of them were not in their protective plastic casings anymore. Instead of seedlings, we got a bunch of wilty stalks, and a pile of leaves at the bottom of the package. If anyone is interested I have some very depressing digital pictures of the spectacle.
When I called, they were very nice about it at first, and said I didn't have to do anything and would receive a full refund. I would have asked for them to just send the plants again, but they said that they didn't think that the plants would arrive in any better shape than they did the first time - apparently they often have this problem! So, I planted the few that looked like they might survive, and composted the rest. Then two days later they called back and said that I had to return everything! I couldn't believe it! I explained that I had already composted most of the seedlings and thrown away the packaging, because of what they had told me before. No sympathy. So - to get my money back I had to dig through my compost and trash to find the seelings and packaging, dig up the other sad little plants from the ground (most had died, but a few looked like they might have made it) and send them back. They did send me return postage, which was nice, and were always polite. Still, the whole experience left me very unhappy. If they cannot reliably ship plants, perhaps they shouldn't offer them, or should have a warning about that! I had counted on them for the majority of my tomato and pepper seedlings this year! Fortunately, I was able to get some good seedlings from friends who had many extras. The totally tomatoes seedlings were very small anyway, so perhaps it was for the best.
In sum - order seeds from them if you like, but be very wary about the seedlings! Don't rely on them!
Have used Totally tomatoes for seeds many times with satisfaction. This year, ordered seeds and plants, before Christmas. Seeds = ok. Plants came late in April and had been dislodged from their airtight box. Only 4 of 16 have survived. E-mailed T.Tomatoes and have heard nothing
On June 2nd, 2005, fcusna75 changed the rating from negative to neutral and added the following:
Totally Tomatoes has responded quickley and courteously to my "issues" by refunding a check for my order once they received my comments through "watchdog". Thanks for being a great vehicle for both parties. I am changing my rating from negative and anticipate positive things for next year.On May 18, 2005, Totally Tomatoes responded with:
On May 20, 2005 3:27 PM, Totally Tomatoes added:
I emailed you Wed the 18th in the afternoon. Please contact us. We will replace your plants or refund your money. We are sorry the plants did not survive the trip. our toll free number is 800-345-5977 or email firstname.lastname@example.org